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Forums » Verizon: Please Hold Us To a Lower Standard » Franchise agreements ?
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bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus

reply to DaveNJ
Re: Franchise agreements ?

said by DaveNJ See Profile :

Because Franchise agreements have service level agreements, thus "comcast must answer the phone by the 3 ring" or "customer will be credited, and full day after the 5th hour of an outage". Thats what a francise does..
Of course, it is how customers maintain some power over the service they receive. But the impression I get is that the big boys in video think the customer should take what they are given and deal with it, even if it is bad service.

It seems like the attitude from back in the days of the first ATT is starting to come back...

"We don't care... We're the phone company (or whatever other company)."
--
Prove it...
Save the Internet Time (NTP) service, use the pool.


DaveNJ
No Fear

join:1999-09-01
New Jersey
·Comcast
·Patriot Media

reply to bmn
said by bmn See Profile :

said by DaveNJ See Profile :

So i guess all those people against franchise agreements did themselves a great service. Now the phone company wants a lower standard. Because it doesnt like you.
I'd like to know how this type of behavior differs from extortion...

Gives us the regulatory climate we want or we will give the subscribers in your state shitty service and a piss poor network (As it falls into disrepair)...

Got to love the ethics, specifically the lack thereof, of these companies.
Because Franchise agreements have service level agreements, thus "comcast must answer the phone by the 3 ring" or "customer will be credited, and full day after the 5th hour of an outage". Thats what a francise does..
--
Go courageously to do whatever you are called to do. fear nothing. - St. Francis de Sales

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