avoiddp
@rr.com
| A shambles
Whatever you do, I urge you to avoid Datapacket like the plague. Their hosting features are okay (and certainly cheap, but as I will explain you definately get what you pay for), but their customer service and reliability are appalling.
I started hosting my site with them in November 2003 and things seemed okay for about six weeks. However, my site went down for three days in December due to Datapacket's incompetence with database management. It then went down again in early January, this time for FOUR days. Datapacket claimed it was a Sprint router outage, which was completely untrue because I contacted Sprint and they had no record of an outage. Besides, router outages tend to last for a few hours at most, not FOUR days.
In late January 2004 my database apparently vanished from their server. I submitted a message to their "help desk" - it took them two days to get back to me, but that was better than the week it took them to get back to me the time before. I found, tucked away in their Web site, a little note that SQL Server was being discontinued from February 1 on their servers. Of course, they hadn't bothered to notify any of their customers about this. The message conveniently disappeared later in the day.
Datapacket used to trade under the name "BriNet" and they have had numerous complaints made against them with the Florida Better Business Bureau, a step I intend to take also.
Steer clear of Datapacket - they change their policies and guidelines on a whim and their customer service is next to non-existant. Don't bother trying to call them - all you will get is a voicemail message. The truth is that Datapacket appears to be one guy (Brian Bennett) running an inept, unreliable, and bordering on illegal hosting service from his mom's garage. Their site might look professional but, trust me, their service is not. |
