bohn
join:2006-05-30
Scarborough, ON | reply to jackr
Re: 3 months with Acanac so far...not impressed at this point
That's partly true. Sympatico gives top priority to whoever pays the most. I downgraded my line from ultra to high speed and watched them sewer me for that move before cancelling my account. |
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jackr
join:2004-03-10
Barrie, ON
 ·3 Web
·Rogers Hi-Speed
 ·Acanac
| reply to Gwai Lo Dan
Nothing unfortunately.
Paul's a good guy, but I'm disappointed that I can't get the speed issue resolved. He has offered several solutions (installing the dry dsl as one to see if they'd put me on a closer remote, and offering to sign me up with Bell for a month to see if they'd connect me to a closer remote) but, the main issue is why should the customer have to jump through so many hoops to get this resolved. It should be apparent that Bells not provisioning their 2nd level partners with proper connections, and are reserving connections within the remotes for use by Sympatico. Make an issue of this with the CRTC, push Bell. It's Acanac that'll pay for this in the long run, so Acanac has less to lose. |
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Gwai Lo Dan
join:2007-01-24
St Catharines, ON
 ·CIKTEL Telecom
| reply to R0CKY
Rocky's suggestion has been mentioned by a few people a few times. Sad if it works, in a way.
I did a search because I recalled reading a couple months ago that Acanac had a similar issue with a customer....only to find that it was you!
»How about acanac?
So Acanac wasn't able to get anything resolved? What came out of the May 30th meeting that Acanac was having with Bell? |
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