jim bob jr
@2wire.com
| reply to Jim Bob Jr
Re: Earthlink is outsourcing the last of it's US techs
I guess nobody has anymore questions, oh well like I said feel free, if you can't tell I do have a bit of inside info. I guess it's all pretty self explanitory but I do know quite a bit about the situation. Anyway best of luck to everyone, You're gonna need it. |
|
fatness
subtle
Janitor
join:2000-11-17
fishing
 ·EarthLink
Host:
Earthlink DSL
TekSavvy
Forum Feature Requ..
Need Site Help?
Rants, Raves, and ..
| How many people will get canned?
When will the transition to non-US support be complete?
What is an appropriate number of rocks to throw at Earthlink?
--
Sure, that'll work.. |
|
skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA
Host:
Charter HSI/CATV
Earthlink DSL
Embarq
ISP b2b etc
Cisco
1 edit | reply to jim bob jr
Thanks for the info. That is indeed sad news in terms of what Earthlink is doing. Much of overseas outsourced tech support is really only good for the most simplest of issues. Unfortunately, you have to jump through so many hoops to get to someone who knows more than the basics. The fact that they are now getting rid of the more knowledgeable support personnel is very disappointing and will only serve to increase subscribers' frustrations with the quality of tech support that is offered by Earthlink.
--
The foundations of character are built not by lecture, but by bricks of good example, laid day by day. |
|
AtlGuy
join:2000-10-17
Marietta, GA
| reply to fatness
said by fatness  :What is an appropriate number of rocks to throw at Earthlink? How many ya got? 
I feel sorry for Earthlink's customers having to deal with the horrible, horrible tech support they now provide and have provided for a while.
I remember calling their "support" for several transcriptionists who worked for one of my company's clients having an issue connecting to our servers. All of their traceroutes crapped out at the same point, so I asked the rep for an email address for me to send all the traceroutes to, showing them the problem. Of course I kept getting the clear your cookies, etc. crap. After about 30 minutes of getting nowhere I finally just hung up. Luckily a coworker of mine had a contact that still worked in their NOC, so I asked her to provide him with my information and he confirmed it was an issue with one of Sprint's routers. That took all of 3 minutes.
I will never ever ever use that company or recommend that company to anyone...ever.
Good luck to all the employees losing their job. Look at this way, it can only get better after working at a hell hole like Earthlink. I know because I used to work there (around the time of the Mindspring/EL merger). The fun place that I knew and loved is long dead. |
|
fatness
subtle
Janitor
join:2000-11-17
fishing
·EarthLink
Host:
Earthlink DSL
TekSavvy
Forum Feature Requ..
Need Site Help?
Rants, Raves, and ..
| said by AtlGuy :Good luck to all the employees losing their job. Yes, that needs to be said again.
--
Sure, that'll work.. |
|
