My experience
@comcast.net
 from:
TK Junk Mail 
| As an actual Comcast customer
I would have to disagree with a few points made in the above spotlight.
For starters, it lists the tiers above as generally being 6000/384k or 8000/768k.
Recently, it appears that my tier here in Ct. has gone to about 6000/440k.
The upper limits of powerboost is also not 12Mb as described in the story, I regularly see 20Mb or even a bit more at times.
UL powerboost is also being rolled out in the state now as I write this, with several areas now beginning to report having it, and receiving UL PB speeds of up to 2Mb ul speeds as well.
The article above also incorrectly states the price at the end of the article.
Service with cable is generally priced at 42.95 for the 6Mb tier, and 52.95 for the 8Mb tier. Not the price as quoted when compared to Verizon fios at the end of the article.
My experience with customer service and tech support has overall, been favorable. While perhaps there could be some more training of the personnel at level 1, they are quick to try and help and even in one case, sent out a tech here when I didn't even ask for it, or know it was going to happen.
After phoning in an issue, I was surprised to receive a phone call from a Comcast worker who said he was outside on my street looking into things for me. I call that real service.
While some say that cable HSI service is expensive compared to telco's offerings..I overall have to disagree with that.
I think you get what you pay for.
The telco's create this "low priced" appearance by pricing their "specials" at 15~20.00. What people forget is it's just that..a special..and often times doesn't even come with in 25% of delivering the kinds of speeds that comcast does.
I don't know about anyone else, but when I get more, I'm willing to pay more.
Also, one must price in the cost of a landline that many cable customers now don't even want or use.
Is telco really cheaper considering all that? I sure don't think so.
I'd also like to close by saying that Comcast is CONTINUALLY giving we customers more for the money. Powerboost download speeds..no cost upgrade. Powerboost upload increases..no price increase. My recent speed increase on the ul side to about 440k..no cost.
They give us the full mcafee suite..free. And, what i think anyway..is a very good comcast.net portal that is the FIRST ISP page that I've ever actually decided to make my homepage. ..because it's a good one.
I would also note that all the above comes to me and others with NO COMPETITION around. Comcast, just has decided to do it all for us..to deliver what I think is a great internet experience.
Am I a Comcast "fanboy". I guess I am. But what I am really is a very satisfied customer.
And that says a lot about this company. |
