fatness
subtle
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join:2000-11-17
fishing
 ·EarthLink
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Earthlink DSL
TekSavvy
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Rants, Raves, and ..
| reply to Archivis
Re: Earthlink is outsourcing the last of it's US techs
said by Archivis  :They actually managed to make a community out of that company and its employees before this outsourcing mess. There was no other ISP in the country that could provide the level of support that Mindspring/Earthlink did. Everyone knew their shit. Back then, the feeling of community was shared by customers as well. Alas, the good old days are gone (I feel like my grandfather saying that).
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Archivis
Your Daddy
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join:2001-11-26
Earth
 ·Verizon FIOS
| reply to Splitpair
said by Splitpair :said by hrobins :Archivis, I use to talk to you all the time when you were in TRON. TRON. What was that? Wayne Ticketing Response blah blah blah. I did just about everything from Livechat to E-Support to Webhosting to Help Desk to Customer Service to supporting every product EL ever had (lol ISDN) |
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Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
| reply to fatness
said by fatness :Back then, the feeling of community was shared by customers as well. Unfortunately that is a measurement that is all too often never considered by the MBA’s who advise those above them.
Wayne
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If you cannot fix it with a buttset and some beanies you ain't a technician. |
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fatness
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·EarthLink
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TekSavvy
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| It's something ( a sense of community) that lasts in very few companies. Right now Teksavvy is like that; I hope they stay that way both for their customers' sake and for their own sense of satisfaction.
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AtlGuy
join:2000-10-17
Marietta, GA
| reply to Archivis
said by Archivis :I do miss my 25 cent sodas. I remember when they used to hand awards out. They actually managed to make a community out of that company and its employees before this outsourcing mess. There was no other ISP in the country that could provide the level of support that Mindspring/Earthlink did. Everyone knew their shit. Man I had forgotten about the 25 cent sodas. I remember stacking up on those before heading to the house many a night.
You are so right about that company being a community. A community of freaks and geeks, with a few "normal" people sprinkled in. 
Mindspring was my first tech job, and I'm so grateful for all of the things I learned there. The techs there really did know their shit.
I'll always have fond memories of the people there and Mindspring itself, and hate what Earthlink turned it into. |
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RogerADSL
join:2004-12-10
Lawrenceville, GA | I remember the Bagels every Wednesday! That was cool! I love bagels! |
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fivebyfive
join:2006-11-26
Morgan Hill, CA
·EarthLink
1 edit | reply to Archivis
said by Archivis :I was laid off in March of 04. At that time, the stock price was around $10. Everyone was told that the company would feel the costs from outsourcing, severence packages, etc for the next two years, and after that, the stock price would go back up. Where is it at today? Look at Earthlink continuing to lay people off. Companies that get into a cyclical layoff mode can be likened to bulimics. Every time they have a layoff, the financial talking heads tell the public that the company is improving profitability, and, indeed, their ledger looks better and the stock price goes up. It feels so good that they want to do it again and again. However, it's just a matter of time before the company is hollowed out and simply collapses. If, at the time of death, the company is in the $1 billion-plus annual sales range, the corpse can keep quivering for 10 years or so, giving the illusion that it is still alive. |
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Archivis
Your Daddy
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join:2001-11-26
Earth | But the stocks don't go up. |
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