Subject: IMPORTANT: Error in Recent Price Adjustment Notice

Dear Verizon High Speed Internet Customer,

We mistakenly sent you an email this week advising that the monthly price for your Verizon High Speed Internet service would increase. That message was sent to you in error, so please disregard it. Your price will not be increasing as that email indicated. We apologize for any confusion our prior email may have caused.

Verizon Online

Our records indicate that you currently subscribe to a Verizon High Speed Internet on a month to month plan. We are writing to inform you that your rate for your High Speed Internet package is changing to $33.99 per month.* [* "Additional surcharges, taxes and fees may apply."] Your new rate will take effect in no less than 30 days and you will see the new rate within two billing cycles.

If you are interested in other plans that may lower your rate, please go to www.verizon.net/greatrate or call 1-800-567-6789.

Seems like the new rate varies. I had trouble accessing the verizon.net site using Firefox w/ Noscript (something about XSS problems).

Update: I called the telephone number in the email--long, long, long time on hold. When an operator answered, I was told that my new rate was $33.99 w/o a one year committment or $31.99 w/ a one year committment (up from $29.99 w/o any committment). I asked for the first 30 day free/$19.99 1st 6 mos./$29.99 thereafter/$25 gift card deal on the verizon internet page (»www22.verizon.com/content/consum···lans.htm). I was told that deal was not available to me. I stated that Comcast looked like a better deal w/ $20/month first 6 mos/ $100 back (See »www.comcastspecial.com/internet.···j:552179) I asked how to go about cancelling Verizon (I got the sense that actually asking to cancel is critical to getting to the next step). The operator connected me to retention (800-358-2076). Retention asked whether I was concerned about price or performance. I said price and described the rates offered by the previous operator. The person I spoke to said, "I can do better than that...." and offered $19.99 1st 6mos/$29.99 thereafter w/ 1 year committment (no gift card or 30 days free). I asked about speed and was told it would be 3.0 down. I said I did a speed test last night and got 1.5 down. He said he would ask the tech folks to upgrade me to 3.0 if that was available at my distance from the CO. He said if my account started to be slow, that I should ask for a new modem b/c they only last two years. I replied that mine functioned fine but was more than two years old. He offered to send a new Gateway Actiontec modem/router (wired and wireless) for free. He said I could use the new modem or not at my choice and that it retailed for $90. I accepted the deal.

So I would have paid $29.99/month for 1.5mbps down for the next year while using my old modem ($359.88 paid to verizon). Instead, I'll be paying an annual total of $299.88 ($60.00 less) for 3.0 down (if available) plus I'll have a new $90 modem). Total loss to Verizon over the next year: $150 ($60 lower payments plus retail cost of modem). Had I gone for the 12 mos committment at $31.99/mo, Verizon would have made an extra $24/year. Hmmm.

I am not happy about these rate hike shenanigans and feel no customer loyalty, but I'll stick around for the time being for the same reason I originally signed up for Verizon: its the cheapest broadband alternative.

e_identity]]> http://www.dslreports.com/forum/remark,18578218 Wed, 27 Jun 2007 21:20:19 EDT http://www.dslreports.com/forum/remark,18578136 legendNYC :

said by Dexter :

I have 3/768 & just got the same email.. If I go to view other plans, it looks like I can sign up for a 1 year contract & keep the $29.99/month. (I'm currently listed as month-month)

Ditto.]]> http://www.dslreports.com/forum/remark,18578136 Wed, 27 Jun 2007 21:06:01 EDT http://www.dslreports.com/forum/remark,18578095 mattmill : Must be regional on the pricing. I have been with them just over 4 years at $29.95 and this was my letter:

Our records indicate that you currently subscribe to a Verizon High Speed Internet on a month to month plan. We are writing to inform you that your rate for your High Speed Internet package is changing to $35.99 per month.* Your new rate will take effect in no less than 30 days and you will see the new rate within two billing cycles.

Of course here in Maine they are planning to bail out of the state so maybe I should resign a package and then use that as my out when they bail???

matt
--
Scout the Australian Shepherd »www.mainemillers.com
]]> http://www.dslreports.com/forum/remark,18578095 Wed, 27 Jun 2007 20:59:15 EDT http://www.dslreports.com/forum/remark,18578059 Dexter : I have 3/768 & just got the same email.. If I go to view other plans, it looks like I can sign up for a 1 year contract & keep the $29.99/month. (I'm currently listed as month-month)
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My Pbase Gallery]]> http://www.dslreports.com/forum/remark,18578059 Wed, 27 Jun 2007 20:51:07 EDT http://www.dslreports.com/forum/remark,18577837 Jerome925 : Ok, I see now that they are just deciding to jack up the prices.

Is this for customers in FiOS territory to get them to switch?

Btw, the account the prices are going up is for my parents in Argyle, TX. No FiOS in College Station...yet ]]> http://www.dslreports.com/forum/remark,18577837 Wed, 27 Jun 2007 20:05:15 EDT http://www.dslreports.com/forum/remark,18577791 Jerome925 : I am on 1.5Mbps/384Kbps. My rate has been month-to-month $29.95 for a long time (3+ years). Are other customers seeing this? Anything I can do about this? They gave no reason. I already have Verizon landline also if that makes any difference.

I just got this message from "Verizon Customer Care" :hmm:

Dear Verizon High Speed Internet Customer,

Our records indicate that you currently subscribe to a Verizon High Speed Internet on a month to month plan. We are writing to inform you that your rate for your High Speed Internet package is changing to $31.99 per month.* Your new rate will take effect in no less than 30 days and you will see the new rate within two billing cycles.

If you are interested in other plans that may lower your rate, please go to www.verizon.net/greatrate or call 1-800-567-6789.

Verizon Online remains committed to ensuring that we remain the best value in Broadband and will continue to keep prices affordable to our customers.

Thank you for being a Verizon High Speed Internet customer. We appreciate your business and we look forward to continuing to serve you.

Verizon Online

*Additional surcharges, taxes and fees may apply. Your monthly price may be influenced by several factors including your speed selection, whether or not you sign up for a minimum term, whether your Verizon Online service is provided as part of a service bundle or package, and the premium online service you select.

]]> http://www.dslreports.com/forum/remark,18577791 Wed, 27 Jun 2007 19:55:05 EDT