Titus Pullo
I came, I saw, I slept
join:2004-06-26
 ·Embarq
| reply to shinji
Re: Issue was not Embarq equipment related
Yes, if you check the thread for this issue within the Embarq forum on this site, you'll see that I found the fiber cut claim dubious at best (one of my posts).
The issue here, in my opinion, is not so much the three days where customers were unable to reach many sites, the problems were (a) that PTS was unprepared to deal with the problem and (b) why the fiber cut story was the official line offered to customers when they were able to talk to support.
The service, by and large, has been good in the time I've been a customer; however, I was taken slightly aback by the inability to reach TS during a three day problem. |
