Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs: | Always Watch your bills
Let that be a lesson. Always watch your bills. But one thing though, if you don't know about it, how can you stop it?
Being called stupid by a rep was uncalled for in my opinion. |
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Jim Gurd
Premium
join:2000-07-08
Plymouth, MI | How can you not notice the charge appearing on your bank statement each month?
I would say that is stupid. At the most she should have been refunded no more than 60 days of charges. |
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devrandom
I got a pot, full of random stuff here
Premium
join:2003-06-28 | reply to Chris 313
I wonder what they said to the rep to provoke him/her into saying that. Then again, over the phone support reps probably take a bat to their cubicle whenever they get certain customers. |
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pstation
Premium
join:2003-06-23
Indianapolis, IN | reply to Jim Gurd
I dunno, it's pretty simple.
I have between 300-400 transactions on my bank account every month, if something that small slipped through I probably wouldn't notice it either. |
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kyramilan
join:2006-11-26
Pensacola, FL
| reply to Chris 313
Maybe she bought some Vonage stock and didn't pay???  |
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exocet_cm
In memory of dadkins
Premium
join:2003-03-23
New Orleans, LA
clubs: 
 ·Cox HSI
·Suddenlink
 ·Cingular Wireless
 ·AT&T Southeast
·Charter Pipeline
| reply to pstation
said by pstation  :I dunno, it's pretty simple. I have between 300-400 transactions on my bank account every month, if something that small slipped through I probably wouldn't notice it either. Same here, I have A LOT of transactions, although I do set notices to both of my e-mail accounts for every recurring online transaction and I balance my account every night or other night to make sure something like this didn't happen.
On another note, I'd freak out if somebody called me stupid that worked for a company that provided me a service.
--
"I have measured out my life with coffee spoons..." - T.S Eliot
Ma Blog »www.johndball.com
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bjl
Premium
join:2002-05-02
Newport Beach, CA
| reply to devrandom
said by devrandom :Then again, over the phone support reps probably take a bat to their cubicle whenever they get certain customers. I can confirm that statement.  |
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Fatal Vector
join:2005-11-26 |
She and her husband WERE stupid and he is a police officer? no wonder he works for some BF small town. It took the 15 MONTHS to look at their bank records and then only because a check bounced? Idiots. |
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ender7074
join:2006-11-21
Saint Louis, MO
·AT&T Southeast
| reply to exocet_cm
said by exocet_cm :said by pstation :On another note, I'd freak out if somebody called me stupid that worked for a company that provided me a service. One could argue that Vonage was not providing a service for them  Still no excuse to treat someone like that but it struck me as funny when I was thinking about it |
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Uranus
@ameritech.net | reply to Jim Gurd
How many people look at their bank or credit card statements? Many don't even keep receipts of their cc transaction or bank transaction |
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jfhnfjfhgddfhg
@optonline.net
| reply to Fatal Vector
said by Fatal Vector :She and her husband WERE stupid and he is a police officer? no wonder he works for some BF small town. It took the 15 MONTHS to look at their bank records and then only because a check bounced? Idiots. He works for Temple University.I would hardly call Philly a "BF Town" |
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Elcabong
Cuba SI, Castro NO
join:2000-03-09
Philadelphia, PA | reply to Chris 313
Always watch, I got ripped off by broadvoice and it took some wrangling to get my money back. |
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leXicon5
Pelosi, SHUT YOUR Fing Pie Hole
Premium
join:2000-12-27
Saint Louis, MO
| reply to Chris 313
How can you watch your bill if the morons set up an e-mail account for you, dont tell you the name or password and send bills to it????
Watch your bills?
--
iPod #2 on Amazon best sellers list, Zune not even in the top 100.... |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne
| Vonage ONLY accepts recurring automatic credit card charge. Thus, the e-mail account is irrelevant as to whether or not she/they would notice. The charge would show up EVERY month on their credit card/bank statement.
IMO, to miss the charge 1 or 2 or 3 months, well, maybe you are really busy and have a lot of transactions on your statement. To miss the charge 15 months? Wouldn't you wonder where that ~$30 every month was going?
--
"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del. |
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MrBentor
join:2003-02-18
Seattle, WA | reply to Chris 313
Call me old fashioned, but I'm sticking with my POTS. |
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MrBradTX
join:2001-05-23
Carrollton, TX
·RoadRunner Cable
| reply to Chris 313
said by Chris 313 :Being called stupid by a rep was uncalled for in my opinion. Here's how that call may have gone.
Cust: I just noticed you've been billing me for a service that I don't have.
Rep: Wow, that was pretty stupid, huh? (meaning his company, not her)
Cust: (hears the word Stupid and the conversation is officially over)
That's why most CSRs stick to scripted responses that are specifically designed to minimize misinterpretation by the customer.
"Stupid" has become a 4-letter word to a lot of folks. They hear it and immediately flip the Bozo Bit on the speaker, as though it was an F-bomb. For a CSR to use such a word in any context was foolish. |
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