Insight Maintenance in Inside Insight

Insight Maintenance in Inside Insight http://www.dslreports.com/forum/r15897994 en Mon, 09 Nov 2009 05:10:00 EDT Mon, 09 Nov 2009 05:10:00 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,16028150 Shack : [qoute]but people are likely to choose a home page that is more to their liking, so they will be unlikely to see web-only notices

Damn skippy. I like a nice blank page when I open a browser.]]> http://www.dslreports.com/forum/remark,16028150 Thu, 04 May 2006 08:11:39 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,16027452 BoToMaTiC : I don't mean to be rude and I didn't think I was in that reply but I edited out the parts anyway that you all thought that was uncalled for.]]> http://www.dslreports.com/forum/remark,16027452 Thu, 04 May 2006 01:38:18 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,16027412 oldjack :

said by BoToMaTiC

:

bl00d

Look at this,
Read your emails and notices people.

In defense of the people who have posted in this thread: I received e-mails from Insight on:

4/16 Notification of Network Maintenance,

4/27 Notification of Network Maintenance,

4/28 Changes to WEBMAIL,

4/29 Action May Be Required! SERVICE UPGRADES – April 18 to May 15.

None of those e-mails contained the detail that was at »www.insightbb.com/whats_new/serv···des.aspx

It would have been so easy for insight to just e-mail this info to its customers.

The company would probably like all of its customers to set their home page to »www.insightbb.com/default.aspx but people are likely to choose a home page that is more to their liking, so they will be unlikely to see web-only notices. If it's important, it needs to be e-mailed.]]> http://www.dslreports.com/forum/remark,16027412 Thu, 04 May 2006 01:27:18 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,16027399 IGGY : Actually I think that comment need just a little less attitude. With that said - I think I clearly pointed out why people felt the network switch should have taken place in many areas in the other thread. Do to the wording on the website and due to comments that have been by previously reliable sources in this forum. And no I don't think the wording in the emails or on their website is very specific or clear. Which is par for the course over the years. And a major reason that even when the company does communicate with customers there is still confusion.

It seems obvious that many people are confused. So that can't be due to the fact that we are all stupid.
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My BLOG ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,16027399 Thu, 04 May 2006 01:23:04 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,16027213 BoToMaTiC : bl00d Look at this,

»www.insightbb.com/whats_new/serv···des.aspx

BLOOMINGTON, IN - 5/2/2006

You had the first Phase that Insight did on their end.

The third phase for you which is the upgrade to the new backbone won't happen till 5/8/2006, same day as mine so people need to look over that.

Edit:

Also if anyone lives in BOWLING GREEN, KY shows that theirs was today so if anyone that lives there care to give some insight.]]> http://www.dslreports.com/forum/remark,16027213 Thu, 04 May 2006 00:34:13 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,16026309 bl00d : Maintenance was supposed to happen in Bloomington, IN last night, but my traceroutes are still showing that we're using AT&T. My cable modem did require a reboot this evening, so I'm guessing it went offline at some point, but nothing looks any different than normal as far as routing goes. Is everyone who has had the maintenance done already seeing Sprint hops in their traceroutes?

As to why they're switching away from AT&T, I'm sure it's directly correlated to their purchase by SBC. I predicted Insight would leave AT&T at the end of their contract. At least in this area, SBC and Insight have been cutthroat in their competition for broadband customers, plus SBC/AT&T is now talking about IPTV. I'm sure Insight doesn't want to help SBC, and SBC is probably jacking up the prices it charges Insight.]]> http://www.dslreports.com/forum/remark,16026309 Wed, 03 May 2006 22:04:21 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15999741 IGGY : That wasn't how I read things at all. And I could have sworn I'd seen users here report that they had seen evidence that they were in fact on the new network. I doubt they would do a roll out all at once for all cities. Thus the reason you see the different dates listed on the homepage link you provided above.
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My BLOG ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,15999741 Sat, 29 Apr 2006 23:31:54 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15999717 BoToMaTiC : No one is on sprint yet at all, that don't start till beginning of may for most people according to the Service upgrade announcement on their homepage and in the emails so were all still on AT&T's backbone until our schelduled date and I already had the first phase, All it did was provide New DNS ips and gave me a new issued ip address and sites load alot faster now but its all still registered on AT&T Worldnet Services so the switch over hasn't happened for anyone from what I'm seeing.]]> http://www.dslreports.com/forum/remark,15999717 Sat, 29 Apr 2006 23:28:04 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15999508 Engineer_TA : Received the same notice today in Lexington, KY. Took about 3 hours for it to show up in ALL of my mailboxes.]]> http://www.dslreports.com/forum/remark,15999508 Sat, 29 Apr 2006 22:51:15 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15996402 IGGY : I just received that one in my inbox a few minutes ago. Which is odd. Because I've checked my email several times this morning and the message says it was sent at Saturday, April 29, 2006 9:46 AM. Just shows that even with email things can take a bit to show up. Or even sometimes still get lost in the mail.
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My BLOG ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,15996402 Sat, 29 Apr 2006 12:22:38 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15996119 fbelcher : Got another one today.

Dear Insight customer,

We know that you dislike long email messages and we’ve tried to keep this short, but we are doing a great deal of work on your Broadband service over a short period of time and there are some improvements – as well as possible disruptions and actions on your part – that we want to communicate to you.

The first phase of this upgrade, undertaken to improve the reliability of your Internet connection, started April 18th and will continue through May 15th between the hours of 2AM and 6AM (EST). Your service may be interrupted as we complete this initial phase in your area. Although we scheduled this work for a time when the least number of customers would be affected, we realize that it is an inconvenience to those of you who would be using your service during this time, and we apologize.

If you experience any problems accessing your Internet service after 6AM during this timeframe, please do the following:

Reset your cable modem by unplugging it from power for 60 seconds
Reset any home networking equipment (if installed)
Shutdown and Restart all computers
These steps fix connectivity problems 95% of the time. If your service is still not working properly after completing these steps please call 866-296-9897 for further assistance.

The second phase of upgrades involves our email servers and primarily affects those of you who use Webmail. We provide you with two options for accessing email. Many customers use Outlook Express, but a growing number also use Webmail. On May 2nd we will be migrating to new email servers to improve your Webmail experience. We do not anticipate that this process will interrupt your service, and we have taken every precaution to preserve your current personal email settings.

However, if you use Webmail, we recommend that you take the extra precaution of backing up your email to your computer to make sure you have immediate access to all of your existing emails during the upgrade. This is a simple process using your email client on your computer. If you have Outlook Express, please visit »help.insightbb.com and select the “Outlook Express” tab for step-by-step instructions on how to download your email to your computer.

If you already use a desktop email client like Outlook Express to access your email, you will not experience any interruption in your service.

If you have additional questions, you may reference the FAQ located on our help site at »www.insightbb.com/images/help/ne···_FAQ.pdf.

And finally, the third phase of upgrades, starting May 6th continuing through May 15th will involve upgrading our backbone network which will affect customers who subscribe to a Persistent or Sticky IP. If you are thinking to yourself “I don’t know if I have one” – check your Insight billing statement, you would have an additional monthly charge for a Persistent IP for $5.95 per month.

The work we are doing will change your Sticky IP and you will be issued a new one automatically. To minimize the length of time your service is interrupted, please be sure that your computer and\or router is configured to obtain your IP address using DHCP. Instructions to verify that your device is properly configured are available for Windows 98/ME/NT/2000/XP and Macintosh 8/9/OSX. If you are using a router please refer to your router’s documentation to make sure that the configuration is set to
DHCP. If you are using a router please refer to your router’s documentation to make sure that the configuration is set to DHCP.

The new IP address that you receive after this work is completed will again be set to persistent so it will not be necessary to reserve the address.

If you experience any problems accessing your Internet service after 6AM on any of these scheduled dates, please do the following:

Reset your cable modem by unplugging it from power for 60 seconds
Reset any home networking equipment (if installed)
Shutdown and Restart all computers
These steps will resolve most connectivity problems. If your service is still not working properly after completing these steps please call 866-296-9897 for further assistance.

We believe that these service upgrades will improve your online experience and we regret that in the short-term we may be inconveniencing you, but it is our hope that you will enjoy your new features. And in case you were wondering… no, we are not increasing prices.

Thank you for using Insight Broadband as your high speed Internet provider!]]> http://www.dslreports.com/forum/remark,15996119 Sat, 29 Apr 2006 11:33:22 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15990470 IGGY : My assumption is they wouldn't want a major competitor serving their customers bandwidth. I wouldn't want to have to rely upon my competition to service my customers.]]> http://www.dslreports.com/forum/remark,15990470 Fri, 28 Apr 2006 14:25:42 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15990079 BoToMaTiC : But yea, maybe they wanted to get away from the competition or maybe they saw a better deal with sprint, who knows but well find out in the coming months probably.]]> http://www.dslreports.com/forum/remark,15990079 Fri, 28 Apr 2006 13:27:26 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15989918 BoToMaTiC : Yea maybe after all the service upgrades are done, we might see a speed increase but if they do go into doing speed increases, let it hope to be something that is a standard to today but don't hold your breath.

I mean you never see them do this all at once with changing to a different backbond without some reason of doing it.]]> http://www.dslreports.com/forum/remark,15989918 Fri, 28 Apr 2006 13:02:24 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15989549 IGGY : Good find BoToMaTiC

!! I just got an email today stating that work was being done May 1. This is the same information we have seen in the forum about the network being switched over to Sprint.

We are writing to notify you of scheduled maintenance that will affect your Insight Broadband High Speed Internet service.

On May 1st , 2006 between the hours of 2AM and 6AM (EST), your service may be interrupted while we perform necessary maintenance to improve the reliability and efficiency of your High Speed Internet connection. We have scheduled this required maintenance during a time of day when the least number of our customers would be affected. For those of you who would be using your service during this time we apologize for any inconvenience this may cause and appreciate your patience and understanding during this period of maintenance.

If you experience any problems accessing your Internet service after this maintenance window please:

Reset your cable modem by unplugging it from power for 60 seconds You also should reset any home networking equipment (if installed) Shutdown and Restart all computers These steps will resolve most connectivity problems.

If you have any questions about this or any other aspect of your Insight Broadband service, please call your local Insight office. Thank you for using Insight Broadband!

End email notice.

In regards to any speed upgrades. I'm still not getting my hopes up on that one. Yes maybe once the network gets switched over to the new backbone provider. We might see some increase take place. But we have to keep in mind that in many areas Insight services. There isn't really a competitive reason to start offering higher speeds. Which has been the problem for many years now. If AT&T ( SBC ), Verizon and others would start actually offering their newer services in Illinois and other parts of Insight territory. You would in fact see a much quicker rollout of speed increases.
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My BLOG ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,15989549 Fri, 28 Apr 2006 12:02:56 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15989197 DevilOnE : from evansville here,

i also got the emails. but havent noticed any difference but i guess i need to power off my model and router. What kinda speeds are people in the evansville,IN area getting? Is sigecom internet faster? ]]> http://www.dslreports.com/forum/remark,15989197 Fri, 28 Apr 2006 11:10:07 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15989194 INTENS1 :

said by BoToMaTiC

:

If anyone hasn't seen this yet.

»www.insightbb.com/whats_new/serv···des.aspx

Thanks, I hadn't seen it. I guess "Phase four" must be the speed increase. :)
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Anticipate Nothing...Expect Everything]]> http://www.dslreports.com/forum/remark,15989194 Fri, 28 Apr 2006 11:09:54 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15988915 BoToMaTiC : If anyone hasn't seen this yet.

»www.insightbb.com/whats_new/serv···des.aspx]]> http://www.dslreports.com/forum/remark,15988915 Fri, 28 Apr 2006 10:25:20 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15981536 BoToMaTiC : Well from the looks of it, louisville got partially transfered
new dns, ip changed but whois still displays as AT&T WorldNet Services.]]> http://www.dslreports.com/forum/remark,15981536 Thu, 27 Apr 2006 10:04:18 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15945923 INTENS1 : If the notices aren't in layman terms, I could care/know less. I'll just wait and see how it affects me. :hmm:
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Anticipate Nothing...Expect Everything]]> http://www.dslreports.com/forum/remark,15945923 Fri, 21 Apr 2006 22:31:37 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15945724 BeesTea :

said by SauceMaster

:

Is this supposed to be a change for the better or ? Just curious why Insight is dumping AT&T I guess. I'm alittle nervous of the change cause my service has been so good and I need good solid service since I have VOIP and I guess I'm spoiled.

Your VOIP will most likely function just fine. Sprint is a solid provider.

As for the reason for the change, I suspect it's IPTV. AT&T is now selling IPTV, at least in this market, and competing directly with Insight in their primary service market, television.

Insight has little choice but to not partner with their own competition.
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Sitting here like a loaded gun, Waiting to go off]]> http://www.dslreports.com/forum/remark,15945724 Fri, 21 Apr 2006 21:53:58 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15945655 IGGY : Why should this be seen as a bad thing? Do real want Insight getting your backend service from their competition? Now that won't be an issue. And we shouldn't have to worry about our service being degraded do to AT&T being the backend provider.
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My BLOG ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,15945655 Fri, 21 Apr 2006 21:44:01 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15945471 BoToMaTiC : Nah man

There could be plenty of reasons why insight is getting rid of AT&T and going with some other backbone.

I see it as a good thing cause finally insight can get away from paying so much to AT&T for their backbone and they found a cheaper deal with Sprints which could lead to speed upgrades that won't cost insight alot like it did with AT&T and it might solve alot of the problems for some users that are getting poor service.

I'm sure thats what is up.]]> http://www.dslreports.com/forum/remark,15945471 Fri, 21 Apr 2006 21:14:33 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15945382 SauceMaster :

said by ComTech6

:

The transition from the AT&T backbone to the new one will be complete by May 1, 2006

Is this supposed to be a change for the better or ? Just curious why Insight is dumping AT&T I guess. I'm alittle nervous of the change cause my service has been so good and I need good solid service since I have VOIP and I guess I'm spoiled.

I know alot of people complain about Insight BB and issues , but I have had a real good ride since the demise of @home and I hope that continues. My only 2 complaints would be the high price of the plus tier and lack of OnDemand Sports Packages.

Sorry to get off topic there , back to the thread ;)
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Broadcasting The Classic Hits 24/7 SauceMaster Radio!!!!]]> http://www.dslreports.com/forum/remark,15945382 Fri, 21 Apr 2006 20:59:12 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15944038 ComTech6 : The transition from the AT&T backbone to the new one will be complete by May 1, 2006]]> http://www.dslreports.com/forum/remark,15944038 Fri, 21 Apr 2006 17:17:13 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15943786 BoToMaTiC : Yep just received mine about the network maintence.

Could this be that their turning away from the AT&T backbone and going with sprint and this is what the network maintence is for seeing as how they want us to reset our cable modems to get the new ip from sprint?]]> http://www.dslreports.com/forum/remark,15943786 Fri, 21 Apr 2006 16:39:04 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15943064 FuzzyLogik : This is the first time I've been notified of maintenance in a long time, excluding the one about the email servers.

Insight Broadband - Maintenance Notification

We are writing to notify you of scheduled maintenance that will affect your Insight Broadband High Speed Internet service.

From April 25th – 27th 2006 between the hours of 2AM and 6AM (EST), your service may be interrupted on one of these nights while we perform necessary maintenance to improve the reliability and efficiency of your High Speed Internet connection. We have scheduled this required maintenance during a time of day when the least number of our customers would be affected. For those of you who would be using your service during this time we apologize for any inconvenience this may cause and appreciate your patience and understanding during this period of maintenance.

If you experience any problems accessing your Internet service after this maintenance window please:

· Reset your cable modem by unplugging it from power for 60 seconds
· You also should reset any home networking equipment (if installed)
· Shutdown and Restart all computers

These steps will resolve most connectivity problems.

If you have any questions about this or any other aspect of your Insight Broadband service, please call your local Insight office. Thank you for using Insight Broadband!]]> http://www.dslreports.com/forum/remark,15943064 Fri, 21 Apr 2006 14:52:54 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15941340 BeesTea : Anyone in Evansville care to comment on the change in backbones? I haven't seen any BGP changes so I suspect you should see that you're in a new netblock altogether with a new IP etc.
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Sitting here like a loaded gun, Waiting to go off]]> http://www.dslreports.com/forum/remark,15941340 Fri, 21 Apr 2006 10:57:52 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15912314 IGGY : I got the notice in regards to email. While I'm sure many people will find that information positive. I could care less honestly. If it's not speed related then I'm not all that interested.

Either way it is nice to see notice being given. Many ISP and online companies still don't have a clue about this concept. My Blog provider being one of them.
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My BLOG ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,15912314 Mon, 17 Apr 2006 03:14:05 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15911797 BeesTea : Thanks for the info fbelcher

.

Looks like services are moving after users. This probably explains the big push to get everyone on DHCP a while back too. I had assumed they were doing that to get a handle on DNS abuse, not to make packing up easier =)
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Sitting here like a loaded gun, Waiting to go off]]> http://www.dslreports.com/forum/remark,15911797 Mon, 17 Apr 2006 00:31:41 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15911662 fbelcher : Got another one today

Dear Insight customer,

For the past two weeks we have been doing maintenance on our system in advance of upgrading your Insight Broadband service. This free upgrade will enhance your Webmail experience, making it easier to use and providing you with more options such as creating folders, importing/exporting email addresses to your address book, new search options for messages and creating personalized signatures. It will also provide greater flexibility for creating email filters for you and your family.

We are now prepared to upgrade our email servers on or about April 25th, 2006. We do not anticipate that this process will interrupt your service, and we have taken every precaution to preserve your current personal email settings.

However, to ensure that you have immediate access to all of your existing emails during the upgrade, we recommend that you take the precaution of backing up your email to your computer. This is a simple process using your email client. If you have Outlook Express please visit »help.insightbb.com and select the “Outlook Express” tab for step-by-step instructions on how to download your email to your computer. If you use another email client, please refer to your email client instructions and use the same server settings where appropriate.

If you have additional questions, you may reference the FAQ located on our help site at »www.insightbb.com/images/help/ne···_FAQ.pdf.
We hope you will enjoy your new features, provided at no additional cost, and we thank you for using Insight Broadband as your high-speed Internet provider.

]]> http://www.dslreports.com/forum/remark,15911662 Sun, 16 Apr 2006 23:57:15 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15906928 AlkalineArmy :

said by Couch Potato

:

On April 19, 2006, Insight (Evansville at least) is switching from AT&T backbone to Sprint.

Noooo, I just had to move to Henderson and into apartments that have a contract with Adelphia. :( Oh well, at least I can hope the Time Warner takover will make it better.]]> http://www.dslreports.com/forum/remark,15906928 Sun, 16 Apr 2006 04:01:59 EDT Re: Insight Maintenance http://www.dslreports.com/forum/remark,15899088 Couch Potato : On April 19, 2006, Insight (Evansville at least) is switching from AT&T backbone to Sprint.]]> http://www.dslreports.com/forum/remark,15899088 Fri, 14 Apr 2006 19:57:55 EDT Insight Maintenance http://www.dslreports.com/forum/remark,15897994 fbelcher : Got this in Email today

We are writing to notify you of scheduled maintenance that will affect your Insight Broadband High Speed Internet service.

On April 19th , 2006 between the hours of 2AM and 6AM (EST), your service may be interrupted while we perform necessary maintenance to improve the reliability and efficiency of your High Speed Internet connection. We have scheduled this required maintenance during a time of day when the least number of our customers would be affected. For those of you who would be using your service during this time we apologize for any inconvenience this may cause and appreciate your patience and understanding during this period of maintenance.

If you experience any problems accessing your Internet service after this maintenance window please:

Reset your cable modem by unplugging it from power for 60 seconds
You also should reset any home networking equipment (if installed)
Shutdown and Restart all computers

These steps will resolve most connectivity problems.

If you have any questions about this or any other aspect of your Insight Broadband service, please call your local Insight office. Thank you for using Insight Broadband!

]]> http://www.dslreports.com/forum/remark,15897994 Fri, 14 Apr 2006 17:05:11 EDT