A warning for those switching to Primus in Telus http://www.dslreports.com/forum/r14734735 en Sat, 28 Nov 2009 02:56:50 EDT Sat, 28 Nov 2009 02:56:50 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15162582 danf : I haven't... I'm just waiting for them to disconnect me so I can find another ISP. I can use Shaw in the meantime. I haven't been downloading much of anything anyway... I'm using Shaw's modem for that.]]> http://www.dslreports.com/forum/remark,15162582 Tue, 03 Jan 2006 19:27:04 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15097807 Squall_Leon : hm Anyone got a overcharged bill yet?]]> http://www.dslreports.com/forum/remark,15097807 Sat, 24 Dec 2005 23:50:32 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15085484 Squall_Leon : I wonder this is good or bad. I am downloading anyway.
It's their fault.]]> http://www.dslreports.com/forum/remark,15085484 Fri, 23 Dec 2005 01:33:37 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15081679 danf : Squall_Leon: It seems that my page is still showing inaccurate stats. I should be able to start downloading again today though, my billing cycle should have reset by now.

:hmm:]]> http://www.dslreports.com/forum/remark,15081679 Thu, 22 Dec 2005 15:26:32 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15076338 Squall_Leon : Anyway, you guys, usage page is working fine?

Mine doesn't seem to update well. I downloaded some but it doesn't show on the page,,,]]> http://www.dslreports.com/forum/remark,15076338 Wed, 21 Dec 2005 20:47:45 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15070002 IVNP : Now I have to wait for 22nd to start download 'cause already gone over 50gig. They told me it started on 15th so they probably wouldn't charge anyone if they went over before getting the letter but it will for sure start the in the next billing cycle. So have to wait till 22nd which is another month('cause of they stupid policy), use 50gig and get Shaw hooked to hooked up then go back to Telus. So much hassle... I really really really would like to get Sympatico here in the west even though it cost a bit more. Damnit...]]> http://www.dslreports.com/forum/remark,15070002 Wed, 21 Dec 2005 02:24:01 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15069681 Squall_Leon : yes agree 30 days.......I want to escape from this horror.]]> http://www.dslreports.com/forum/remark,15069681 Wed, 21 Dec 2005 00:53:50 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15066800 IVNP : Yeah I know that now. Called the tech support. It really sucks I have to wait for 30 days. Apparently they "THEN" send the prepaid stuff to send the modem back. Stupid ISP... I had to wait so long for them to hook it up and now this crap?]]> http://www.dslreports.com/forum/remark,15066800 Tue, 20 Dec 2005 18:26:02 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15064341 IMM : It is not really account #. You have to use the activation code that Primus mailed to you with the modem.]]> http://www.dslreports.com/forum/remark,15064341 Tue, 20 Dec 2005 13:13:30 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15060818 IVNP : Got one today as well. Didn't get call or email from them before and I thought it's going to be alright...guess not.:mad: Am I the only one having problem to check the usage? I'm trying to find out how much I've used so won't get charged extra but it keep tellig me the accout number is invalid...WTF?!]]> http://www.dslreports.com/forum/remark,15060818 Mon, 19 Dec 2005 23:37:37 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15057901 danf : Oh, I cancelled already. I've already got Shaw hooked up, but I'll be able to use Primus until the 15th of next month, then I can look around for ISPs again.]]> http://www.dslreports.com/forum/remark,15057901 Mon, 19 Dec 2005 17:19:54 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15044927 Squall_Leon : Guys, Just cancel. Get a netscape.]]> http://www.dslreports.com/forum/remark,15044927 Sat, 17 Dec 2005 16:34:27 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15027813 danf : Well, I just called them and they told me it was added up by the billing cycle. So basically, the page tells me I sit at 40GB usage for the last 6 days of my billing cycle so I don't want to risk going over. :huh: The tech recommended I *not* go over in this current billing cycle.

Not only that, they are going to disconnect it next month. It's a good thing my billing cycle resets in a couple days, at least I'll get some use out of it. Argh.]]> http://www.dslreports.com/forum/remark,15027813 Thu, 15 Dec 2005 11:20:50 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15019897 IMM : just switch to Shaw or 3web for a month
I think you can even get a free month from Shaw]]> http://www.dslreports.com/forum/remark,15019897 Wed, 14 Dec 2005 12:03:45 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15017779 Arkstrikle : yeah but u know whats even worse.
is when i tried to cancel the service.
there not letting you do it till 30days is up.

which i cant find anywhere on there website where it says that.

trying to get my line clear for another provider.
and primus are be'ing pricks.

when i dropped telus back in the spring it took like
24 hours to disconnect the service.

this is nothing but a cash grab on primus behalf!]]> http://www.dslreports.com/forum/remark,15017779 Wed, 14 Dec 2005 02:31:52 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15017361 TAKN : $3/GB - that is hefty.

I'm quite glad that I never did switch to Primus :hmm:

I guess Primus pulled the classic bait and switch.]]> http://www.dslreports.com/forum/remark,15017361 Wed, 14 Dec 2005 00:50:01 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15017211 Bait_hammer :
quote:
That's what I had (Server 2.5) before I switched over to this "unlimited" ISP.


This is where it pays to read the EULA, the unlimited bandwidth is usually trumped by "services may change" clauses most of these services use.]]> http://www.dslreports.com/forum/remark,15017211 Wed, 14 Dec 2005 00:19:29 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15016336 xdotnet : :mad: received the bandwidth cap letter today.. ]]> http://www.dslreports.com/forum/remark,15016336 Tue, 13 Dec 2005 22:16:26 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15015666 danf :
said by geniusatwork :
You could get a Telus Server 2.5 package (80GB/mo) for that price.. or several High Speed Enhanced packages.


That's what I had (Server 2.5) before I switched over to this "unlimited" ISP. I even paid $125 to bring in a phone line. Honestly, if I knew there was a 50GB cap I would have stuck with Shaw (same cap, hell of a lot faster - and I wouldn't have had to bring in an extra phone line.)]]> http://www.dslreports.com/forum/remark,15015666 Tue, 13 Dec 2005 21:04:40 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15015591 danf : Not just that, I just checked the usage screen and I know it's incorrect and understated.

I couldn't even keep tabs on myself if I wanted to. It says I didn't do any downloading for a few days when I know I did some.]]> http://www.dslreports.com/forum/remark,15015591 Tue, 13 Dec 2005 20:56:42 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15015445 geniusatwork : 80GB - 50GB(limit) = 30GB

30GB * $3/GB = $90 extra

You could get a Telus Server 2.5 package (80GB/mo) for that price.. or several High Speed Enhanced packages.

:P

-genius_at_work
--
~ irc.beyondirc.net ~]]> http://www.dslreports.com/forum/remark,15015445 Tue, 13 Dec 2005 20:37:20 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,15015258 danf : Well, I got a letter in the mail today. I'll type it out for now.

said by Primus Canada :
December 08, 2005

RE: Changes to Your DSL Account

Dear ........

As previously communicated on November 14th, 2005, in order to continue to offer our DSL Internet service to all of our customers at a competitive rate, Primus Canada is implementing a cap on our DSL offering in British Columbia and Alberta.

Effective December 15th, 2005 we will be implementing a 50GB bandwidth cap per month for DSL subscribers within British Columbia and Alberta. Additional traffic over the 50GB limit will be charged at $2.95 per GB for each full and partial GB used. You will see these additional charges on your next invoice under "Other Charges and Credits".

In order to give you the ability to monitor your bandwidth usage, we will be implementing automated emails to keep you up-to-date on your progress throughout the month at specific usage intervals. You may also view your current bandwidth usage at: »dslusage.primus.ca/, at anytime. Simply enter your phone number, then Primus email address and password to login.

Beginning December 15th, 2005, you will be responsible for any additional charges resulting from bandwidth usage beyond 50GB within your Primus DSL account. Your account will be temporarily suspended at the 50GB level pending your confirmation of these charges. As well, any violation of your Acceptable Use Policy may result in suspension or permanent disconnection of your DSL account.

You can view the Acceptable Use Policy at »www.primus.ca/en/legal/aup.htm and the Terms and Conditions at: »www.primus.ca/en/legal/termsofuse.htm, both of which govern your service.

Should you have any questions in regards to these changes, please e-mail us at support@primus.ca or call us at 1-800-370-0015.

Sincerely,

Residential Internet Service
Primus Canada


Damn, now I have to drop these buggers and go back to telus. With my usage of 80GB I wouldn't have even had a warning, nevermind a $3/GB overusage charge.]]> http://www.dslreports.com/forum/remark,15015258 Tue, 13 Dec 2005 20:16:16 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14850213 danf : I just did a bandwidth test and I'm only getting 1.1mbit/sec. I haven't actually tried downloading anything though... I rarely see > 135 or so when I do.]]> http://www.dslreports.com/forum/remark,14850213 Mon, 21 Nov 2005 00:39:51 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14850043 CookieKid : Anyone else have problems right now? I'm getting a sluggish 16KB/s. ]]> http://www.dslreports.com/forum/remark,14850043 Mon, 21 Nov 2005 00:01:41 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14849317 IVNP : Looks like might be some problem with the network or something. Now after I got back from my work, the connection is back! I wonder what the hell was wrong though...doubt it has anything to do with the fog since yesterday.^^; (Richmond, BC)]]> http://www.dslreports.com/forum/remark,14849317 Sun, 20 Nov 2005 21:58:57 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14847990 Squall_Leon : My area in burnaby was down until 3:30pm.]]> http://www.dslreports.com/forum/remark,14847990 Sun, 20 Nov 2005 18:46:45 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14846263 IVNP : Hi, I just found out my connection is out earlier this morning(or was it late night?...) Anyway, I didn't received any call or whatever and it is kinda odd getting disconnected during the weekend right? Hopefully this is something with the telus connection/hardware around the network here. Anyone else got problem? I haven't got time to call to find out what it is and don't really want to either since from what you guys said about their crappy tech support... Now using the dialup to post obviously....:mad:]]> http://www.dslreports.com/forum/remark,14846263 Sun, 20 Nov 2005 13:12:55 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14841918 danf : Uh, I don't think you can order in advance. You have to cancel Primus and get them to release the port before calling Telus or it will fail.]]> http://www.dslreports.com/forum/remark,14841918 Sat, 19 Nov 2005 17:59:29 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14840348 anon : For those thinking of switching to telus, make sure you order it atleast 2 weeks in advance, since it takes them a while to get it setup and going.]]> http://www.dslreports.com/forum/remark,14840348 Sat, 19 Nov 2005 13:17:54 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14839698 anon : @Blondee_yvr

Primus already changed their website and removed the "no caps" from it. It now uses the words "Unlimited Access". They did the change some time last week, so if you want to file a complaint against Primus you have to dig up a copy of their old advertisement.]]> http://www.dslreports.com/forum/remark,14839698 Sat, 19 Nov 2005 11:11:41 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14838198 goodtea : i will use over 100 G in this month since i used up 60G already.

If i get a call, i will just cancel it, and switch back to Telus.]]> http://www.dslreports.com/forum/remark,14838198 Sat, 19 Nov 2005 01:28:02 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14838030 Bandito : Why are they enforcing bc/alberta caps only? With their current advertising, they have to add a disclaimer to their "no caps" otherwise, they can be fined for false advertising.]]> http://www.dslreports.com/forum/remark,14838030 Sat, 19 Nov 2005 00:47:08 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14836619 Squall_Leon : Cancel Primus and go with Telus for a while.

At least you can download 100GB.]]> http://www.dslreports.com/forum/remark,14836619 Fri, 18 Nov 2005 20:34:43 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14831846 Emendo : This is a copy of the page from Nov 2004. »web.archive.org/web/200411020443···west.htm
Just in case when Google refreshes the cache.]]> http://www.dslreports.com/forum/remark,14831846 Fri, 18 Nov 2005 04:30:32 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14830943 danf : I'm waiting it out for now. I actually have a 2nd ISP so if I want to dl something at a reasonably fast rate I just use the other one. :o

I'm still ticked that they advertised unlimited downloads and now they can just "change" it at their will. If they knew that it wasn't going to be sustainable they shouldn't have advertised it in the first place.]]> http://www.dslreports.com/forum/remark,14830943 Thu, 17 Nov 2005 23:37:44 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14829506 Squall_Leon : Anyone cancelling Primus?]]> http://www.dslreports.com/forum/remark,14829506 Thu, 17 Nov 2005 20:25:28 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14828077 pfak : »66.102.7.104/search?q=cache:6dBK···m+&hl=en
--
Xenophase - Vancouver's premier online gaming community.]]> http://www.dslreports.com/forum/remark,14828077 Thu, 17 Nov 2005 17:25:42 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14826347 anon : This is rape. Im moving to somewhere else where the internet is unlimited. ]]> http://www.dslreports.com/forum/remark,14826347 Thu, 17 Nov 2005 13:32:31 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14821727 danf : Interesting, I did a search on Primus through the BBB and they've had issues before:

said by BBB :
These complaints concerned:

2 Advertising Issues
1 Sales Practice Issues
1 Product Issues
3 Contract Issues
7 Customer Service Issues
8 Billing or Collection Issues
2 Service or Repair Issues


I can see they've had Customer Service issues, and I fully understand that after finding out how incompetent they are. They've also had advertising issues, which I'm also kind of wondering about.]]> http://www.dslreports.com/forum/remark,14821727 Wed, 16 Nov 2005 20:30:12 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14821254 anon : I think Primus customers have a real gripe and should look at different ways to file complaints such as the Better Business Bureau. You can also check out consumer information on the Government Canada website to look other options.]]> http://www.dslreports.com/forum/remark,14821254 Wed, 16 Nov 2005 19:29:41 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14820755 Vanaman : just for the record, here's a snap of the current web page together with a recent previous web page from Googles cache. (at least i hope I attached it right)

If I were a primus customer that signed up under terms stating something as clear as "No cap on downloads!" I'd be pretty pissed at being threatened for usage now.

shouldn't customers be talking about false advertising / bait and switch...!?

EDIT:
...guess i screwed up the attach. YOu can see for yourself, google primus "No cap on downloads!", click on Cached]]> http://www.dslreports.com/forum/remark,14820755 Wed, 16 Nov 2005 18:20:28 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14820107 Bait_hammer :
quote:
That's where you're wrong Mac Write, uniserve does not resell telus.


Uniserve resells through Telus in the West and Bell in the East.

Telus controls the lines in the West, so you need to go through them to provide service.]]> http://www.dslreports.com/forum/remark,14820107 Wed, 16 Nov 2005 16:55:42 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14814952 danf : I think I'll wait around a little bit to see when TekSavvy starts up, provided it's not longer than 3 months.

After dealing with the incompetent people at Primus (who by the way aren't willing to admit they made a mistake when they sent off emails to everyone without notifying customer service and tech support, and then keeping everyone in the dark until late during the disconnection day) I am just going to wait for a couple weeks to see what these imposed caps are. If it's 50GB, forget it, I may as well get Shaw that has the speed at least.]]> http://www.dslreports.com/forum/remark,14814952 Tue, 15 Nov 2005 23:30:59 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14810209 anon : Yeah, one of the things I'll miss is the excellent (contracted out - not actually run by Primus) news servers.

I'll probably stick with them for a month or two to see what my volumes are like. Will be keeping a close eye on TekSavvy's imminent BC launch (talking about Jan/Feb with a 100GB cap - but probably poor usenet support).]]> http://www.dslreports.com/forum/remark,14810209 Tue, 15 Nov 2005 12:52:43 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14807892 fvvr : yeah, but the ship has left the port with all the rats onboard. Primus is going down. I've been with Primus for about a year now and they have been great. 100% uptime, 97% and 30? day retention on servers, cheap too, but nothing lasts forever. ]]> http://www.dslreports.com/forum/remark,14807892 Tue, 15 Nov 2005 02:52:53 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14807184 anon : So, customers in British Columbia and Alberta are the victims of unfair discrimination? Sounds like a case for the federal regulators!

"applicable overage charges"? Still unspecified, and out of line with what everyone else is doing.

"Bandwidth cap" still unspecified.

"excessive usage" = "potentially fraudulent"? I think someone at Primus didn't pass the bar exam.

Primus customers should be streaming for the exits.]]> http://www.dslreports.com/forum/remark,14807184 Mon, 14 Nov 2005 23:40:14 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14807174 hesty :
quote:
So did Shaw. They used to advertise unlimited access. A lot of people understood it as meaning unlimited usage. Access just refers to the time you can be connected.


So ask them, how do you "access" the Internet without upload/download.]]> http://www.dslreports.com/forum/remark,14807174 Mon, 14 Nov 2005 23:38:27 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14805678 danf : Interesting. I'm sure everyone's gotten an email by now:

said by Primus :
Dear Customer,

Further to the e-mail sent to you Nov. 4 regarding your high DSL Internet bandwidth usage, we will not deactivate your Primus DSL Internet service as originally planned on Nov. 14, 2005.

Instead, Primus Canada will implement a bandwidth cap for DSL subscribers within the provinces of Alberta and British Columbia within the next month.
You will receive notice of the bandwidth cap limit as well as applicable overage charges when this limit is exceeded within the next few weeks. This notice will also detail the start dates and the website available to you in order to track this usage. This notice will be in advance of the limits being applied.
After these limits are in place, you will be responsible for any additional charges as a result of additional bandwidth within your Primus DSL account. Any excessive usage Primus considers to be potentially fraudulent could result in suspension or permanent disconnection of your account at that time as per the Primus Acceptable Policy.
»www.primus.ca/en/legal/aup.htm

Should you have any questions, please e-mail us at support@primus.ca or us at 1 800-370-0015.

Sincerely,

Primus Canada


That being done, I wonder if they'll even remove the "no download caps" from their website. The other thing I noticed is that this is implying overusage charges. Makes me wonder...]]> http://www.dslreports.com/forum/remark,14805678 Mon, 14 Nov 2005 21:40:36 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14801394 danf : Wow, my connection still works. Considering I was told I'd be disconnected maybe they forgot in the mad rush of disconnecting everyone else!

Whatever. Shaw should be here soon.]]> http://www.dslreports.com/forum/remark,14801394 Mon, 14 Nov 2005 10:48:11 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14798886 cruix : let the waiting game begin!]]> http://www.dslreports.com/forum/remark,14798886 Sun, 13 Nov 2005 22:26:50 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14798834 danf : Well, here I am at Sunday night, still wondering if my modem is going to de-sync overnight. Guess I'll find out tomorrow.]]> http://www.dslreports.com/forum/remark,14798834 Sun, 13 Nov 2005 22:15:20 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14789102 anon : That's where you're wrong Mac Write, uniserve does not resell telus. ]]> http://www.dslreports.com/forum/remark,14789102 Sat, 12 Nov 2005 11:11:37 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14788035 anon :

On the plus side, their watered-down "Price Plans" page does describe the ADSL service as "Always on, unlimited high-speed access". But then, so does Primus'.



So did Shaw. They used to advertise unlimited access. A lot of people understood it as meaning unlimited usage. Access just refers to the time you can be connected.]]> http://www.dslreports.com/forum/remark,14788035 Sat, 12 Nov 2005 04:51:15 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14788002 jamos669 : Ive been averaging 200 gb a month since may so definitly isnt a highly enforced cap and I havent recived a letter in mons]]> http://www.dslreports.com/forum/remark,14788002 Sat, 12 Nov 2005 04:18:52 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14787730 Squall_Leon : Oh my god, I thought Telus would disconnect if you cross even 1 GB over from 30GB limit. ]]> http://www.dslreports.com/forum/remark,14787730 Sat, 12 Nov 2005 02:00:47 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14787728 Squall_Leon : So Telus doesn't care as long as we keep under 100 GB?

If it's true, I think I should change to Telus. Seriously.]]> http://www.dslreports.com/forum/remark,14787728 Sat, 12 Nov 2005 01:58:33 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14787717 cruix : agreed. all this buys us is time. time to go crawling back to telus, where we can at least fudge the 100 gig limit, as opposed to this hardline 50 gig the big P dropped on us.]]> http://www.dslreports.com/forum/remark,14787717 Sat, 12 Nov 2005 01:56:24 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14787501 danf : As someone who has already arranged for a replacement ISP (I was told I was going to be disconnected) I don't know if I'll even bother with Primus any more. The way I see it, if they do not disconnect me, and don't offer me 1-2 months free due to all this confusion and inconvenience they caused me I won't even bother with them anymore.

As far as I know I'm still being disconnected, nobody from Primus has told me otherwise. (I did find out my ticket was elevated though... who knows what that means.)]]> http://www.dslreports.com/forum/remark,14787501 Sat, 12 Nov 2005 00:51:52 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14787402 Mac Write : But Uniserve resells Telus. So Primus is a reseller of Uniserve who's a reseller of Telus.]]> http://www.dslreports.com/forum/remark,14787402 Sat, 12 Nov 2005 00:24:45 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14787247 anon : Why would telus be calling the shots? Primus resells uniserve in AB/BC. ]]> http://www.dslreports.com/forum/remark,14787247 Fri, 11 Nov 2005 23:54:32 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14786982 Peterg1 :
said by Squall_Leon See Profile :

True.

But Primus's 50Gb is still better than Telus and shaw's
How is this better when I don't recall anybody with Telus receiving a disconnection when they have been under 100 Gigs? Do you know anybody who has received a notice when they have hit 50-60 Gigs?

If Telus thinks there is excessive usage it does not matter if you are with Telus or Primus. Telus calls the shots in all of this.

All of this stinks. and they still proclaim on their website in bold text:

"Unlimited use - No cap on downloads!"

You want to deal with a company like this?

Peter]]> http://www.dslreports.com/forum/remark,14786982 Fri, 11 Nov 2005 23:06:46 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14786410 sered : well i was talking with Supervisor of System abuse department (his name is Dean) and he said its def not true.
She told you she doesnt know what new limit is but how possibly there can be new limit if Primus got Unlimited download,no caps ?Thats what they are advertising and thats what they will tell you anytime you call primus no matter which one department.I'm really confused. lol

Anyway,good luck]]> http://www.dslreports.com/forum/remark,14786410 Fri, 11 Nov 2005 21:34:00 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14786197 Squall_Leon : True.

But Primus's 50Gb is still better than Telus and shaw's]]> http://www.dslreports.com/forum/remark,14786197 Fri, 11 Nov 2005 20:55:54 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14786049 Peterg1 :
said by CookieKid See Profile :

Good job, Primus! Way to listen to your client base and react quickly. :)
I would not touch Primus with a ten foot bargepole. In the very beginning when they had this big selling point on their webpage advising no caps or limits I never believed it to be true for if there is very high usage on an account Telus would know about it and they would advise Primus accordingly or charge them a certain amount. Primus must have known that accounts opened by them would not have a complete free run.

But, perhaps they said to themselves they would address this problem when it arose or, hoping against hope, the problem would just go away and decided to grab accounts from Telus, even though the accounts they generally would get would be high users.

Now the chickens came home to roost and they realised they had to do something.

All in all, a lousy way of doing business.

Peter]]> http://www.dslreports.com/forum/remark,14786049 Fri, 11 Nov 2005 20:35:36 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14785278 CookieKid :
said by sered See Profile :

No idea where you got this info,i just called them and they never heard about it.
Hopefully its true ,i'm switching to telus anyway they at least will send you warning letters.
I just told you that Cindy, network security, told me that. The CSR (customer service reprentative) fired her an email asking her to contact me to update me on the situation. Unfortunately, she's no longer in the office because of the short holiday hours. If you've been following the primus threads, you'll know who Cindy is. She told me she doesn't know what the new limit is but all will be explained by the email being sent out this weekend. She was really nice and helpful. Primus has definitely got my business. :)]]> http://www.dslreports.com/forum/remark,14785278 Fri, 11 Nov 2005 18:26:52 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14785217 Squall_Leon : It seems he will keep Primus connection. Good]]> http://www.dslreports.com/forum/remark,14785217 Fri, 11 Nov 2005 18:17:49 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14785107 sered : No idea where you got this info,i just called them and they never heard about it.
Hopefully its true ,i'm switching to telus anyway they at least will send you warning letters.]]> http://www.dslreports.com/forum/remark,14785107 Fri, 11 Nov 2005 17:59:30 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14785045 CookieKid : Whoo-hoo! Noone will be getting disconnected! Execs have decided to kill the entire "termination" idea. Cindy, network security, has informed me that there will be another email going out this weekend stating the new changes which includes new data limit, bandwidth monitoring tools, and also implementations of warning. WHOO!

Good job, Primus! Way to listen to your client base and react quickly. :)]]> http://www.dslreports.com/forum/remark,14785045 Fri, 11 Nov 2005 17:50:32 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14781300 Squall_Leon : I wonder network in Burnaby is in good shape.....:o]]> http://www.dslreports.com/forum/remark,14781300 Fri, 11 Nov 2005 08:34:22 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14781063 Rexter : Comcast has an invisible cap. They won't tell you what it is, but they will drop you if you cross it. It comes back to Definition #1. If you live in an area where the network is in good shape, as I do. They won't bother you. But if you live in an area where their network is a POS. Rather than improving the network. They relieve the load burden, by dropping people for "abuse."
--
When all is said, and done, there will be more said than done.]]> http://www.dslreports.com/forum/remark,14781063 Fri, 11 Nov 2005 07:26:15 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14780755 anon : Just out of curiousity. Those getting phone calls from Telus about 30 days suspensions and Primus disconnections, where are you guys located at? Are most of these problems occuring in the Vancouver and surrounding areas? Has anyone outside of BC been suspended by Telus or disconnected by Primus.

I'm in Alberta and I haven't got any notices seen the first ones months ago for going over 100 Gigs. I still download around that much and haven't got suspended or threatened to.]]> http://www.dslreports.com/forum/remark,14780755 Fri, 11 Nov 2005 04:04:03 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14780612 CookieKid : Hey guys, let's rile things up!

Chris Olsen, with 20 years of journalistic experience behind him, looks at issues that are important to you. Every weeknight during the 6:00 pm news Olsen investigates consumer issues that matter most to viewers: everything from new (and old) products, product safety, recalls and testing to consumer scams and which orange juice consumers prefer! Anything that is important to you is important to us, and Olsen strives to bring the most up-to-date, accurate information to you each day and helps viewers to protect themselves, their families, and their wallets.

If you have a story idea, or a problem with a product, contact us. Call and leave your story idea at 604.609.2345, or by e-mail: olsen@ctv.ca
Don't let Primus get away with this! The more emails he gets, the faster it'll be headlined!]]> http://www.dslreports.com/forum/remark,14780612 Fri, 11 Nov 2005 02:44:12 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14780540 anon : Not only does AOLs site contain nothing more than BS, they don't even publish their fucking ToS! I've spent the last 15 minutes looking, searching, even fucking CALLING (their office is closed for the holidays) and I can't find their ToS *anywhere*. It appears to be available at "AOL Keyword" "Broadband TOS". Which appears to only be accessible on the fuckin' service! I truly despise AOL's "Walled Garden" business model. On the plus side, their watered-down "Price Plans" page does describe the ADSL service as "Always on, unlimited high-speed access". But then, so does Primus'.

I never, ever thought I would even be contemplating becoming an AOL customer. Shame on your for driving me this far, Primus, TELUS and Shaw. When your prospective customers (And your current happily paying customers!!) are looking to AOL for relief from your business practises and service stagnation, you know something's wrong.]]> http://www.dslreports.com/forum/remark,14780540 Fri, 11 Nov 2005 02:14:41 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14780108 Chrno : Errr... one bad thing about AOL I can think of right now is that they don't provide a news service so one would have to buy a 3rd party news service.

Not sure about AOL's speed... the AOL site says nothing more than B.S.]]> http://www.dslreports.com/forum/remark,14780108 Fri, 11 Nov 2005 00:09:24 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14779764 Squall_Leon : Yeah, he is using Comcast which is US company offers unlimited cap.]]> http://www.dslreports.com/forum/remark,14779764 Thu, 10 Nov 2005 23:10:41 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14779733 cruix : "Def #3: Anytime that we have to actually provide a service,
in exchange for moneys paid."

LOL. you must be one of those people that's not loosing their primus connection on monday.]]> http://www.dslreports.com/forum/remark,14779733 Thu, 10 Nov 2005 23:06:29 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14779529 Squall_Leon : I heard Comcast has no limit.]]> http://www.dslreports.com/forum/remark,14779529 Thu, 10 Nov 2005 22:40:43 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14779478 Rexter : Let me translate that for you.

Abuse
Def #1: Any usage that points out our inability to manage our network.
Def #2: Anything that is a good value for you, as a customer.
Def #3: Anytime that we have to actually provide a service, in exchange for moneys paid.
--
When all is said, and done, there will be more said than done.]]> http://www.dslreports.com/forum/remark,14779478 Thu, 10 Nov 2005 22:32:16 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14779393 danf : :D Finally some good news. :D

I called up Shaw to get internet for the time being until I sort out the DSL port crap and they'll be here at 8am Monday... how lucky, I won't even be without internet for a day. :D

Staying under 50GB is gonna be hard... I'll still have to research AOL before I make a decision on going back to DSL. After I get a taste of 7mbit, I dunno if I'll want to go back to their 3mbit (which is probably 1.5 like Primus.) ;)]]> http://www.dslreports.com/forum/remark,14779393 Thu, 10 Nov 2005 22:21:02 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14779227 danf : Tumble: it could be AOL offers 2.5/512 (=3) or some other weird combination. My upload on Primus wasn't as fast as on Telus, just a thought.

And even 1.5 unlimited is better than 7mbit/50GB. I'd rather have the slower speed and use it as much as I want. Primus kept saying it was 3mbit too, don't you remember (Primus doesn't offer anything above 1.5, of course.)

Anyway, it's very apparent that Primus wants all the grannies to sign up to use their email as does Telus. Bleh.

I'm going to find my Shaw modem right now... and phone them for an install. :hmm:]]> http://www.dslreports.com/forum/remark,14779227 Thu, 10 Nov 2005 21:57:18 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14778924 CookieKid : SON OF A B!TCH! I'm getting disconnected no matter what! This is total bull! I was told,
"It's true that it's unlimited but there's a fine print and that lets us cancel your account."
:mad:]]> http://www.dslreports.com/forum/remark,14778924 Thu, 10 Nov 2005 21:19:39 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14778906 Chrno : No, they are not wrong. They are making the assumption that everyone in BC uses 3GB per month reading email (yeah right) or _should_ only use that much. Being as generous as they are, hey give you 50GBs since they assume most people won't go over, which is true. There are those that pay thousands for a computer to check email only and there are those who will use it as an entertainment system. It's just that ISP's left out the latter.]]> http://www.dslreports.com/forum/remark,14778906 Thu, 10 Nov 2005 21:17:37 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14778883 Squall_Leon : So has anyone tried AOL in BC?]]> http://www.dslreports.com/forum/remark,14778883 Thu, 10 Nov 2005 21:14:45 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14778584 tumble :
said by danf See Profile :

I just got off the phone with AOL. As much as I dislike AOL, I was on the phone asking all sorts of questions about their service. The reps said there are no restrictions on upload OR download bandwidth, and that the connection will be a 3/0.8 connection in this area. Well, I've tried everyone else... I think when Primus boots me off I'll get them to release the port and try AOL. I just hope that it is actually available here (their computer was being flaky.)
Precisely my reason for not going with them. They can't even figure it out that DSL in western canada is not 3000/800, but 1500/512 or 2500/640. Maybe they're wrong on the caps as well. ]]> http://www.dslreports.com/forum/remark,14778584 Thu, 10 Nov 2005 20:32:41 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14778573 danf : It's not so much the caps that bother me is that they do not have a plan for people that know they use a lot of bandwidth. Hell, I'd be willing to pay extra for a 200GB cap or something. I don't think any of the ISPs would even consider that.]]> http://www.dslreports.com/forum/remark,14778573 Thu, 10 Nov 2005 20:31:00 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14778371 sered : you are not going get call unless you call them first and ask them whats the problem.AFter that they will transfer you to 3 different departments and they will say we dont know whats going on and your account will be under investigation and you are going to be cut off with explanation why .so you can expect call from us in next 48 hours.
if they are saying you are going be cut off on december 5th,then you will be be cut off at that time no matter what you do.I was talking with their supervisor DEAN and he said i was abusing primus servers by downloading 110gb lol.
I kept saying ITS UNLIMITED DOWNLOAD,NO CAPS,and he kept saying YOU DOWNLOADED 110GB AND YOU ABUSED OUR SERVERS !!!
idiot]]> http://www.dslreports.com/forum/remark,14778371 Thu, 10 Nov 2005 19:58:57 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14778318 danf : I just got off the phone with AOL. As much as I dislike AOL, I was on the phone asking all sorts of questions about their service. The reps said there are no restrictions on upload OR download bandwidth, and that the connection will be a 3/0.8 connection in this area. Well, I've tried everyone else... I think when Primus boots me off I'll get them to release the port and try AOL. I just hope that it is actually available here (their computer was being flaky.)]]> http://www.dslreports.com/forum/remark,14778318 Thu, 10 Nov 2005 19:51:07 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14778143 anon : oh well
i guess i will switch to telus soon
once i get call]]> http://www.dslreports.com/forum/remark,14778143 Thu, 10 Nov 2005 19:27:04 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14777617 sered : they just called me today
they said this month 14th i'm gonna be disconnected because i downloaded 110gb ...i said well its unlimited and she said but you are abusing our system ...then i said ok bye ...well primus suck balls]]> http://www.dslreports.com/forum/remark,14777617 Thu, 10 Nov 2005 18:12:23 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14776709 danf : You know, I just noticed my download speed fell to 100KB/sec. I wonder if that has anything to do with what has been happening in the last week or so.

I finally got around to registering here, I figured I've been posting enough to register. :D]]> http://www.dslreports.com/forum/remark,14776709 Thu, 10 Nov 2005 17:32:57 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14776666 tumble : Primus is a 50GB cap now. Anyone who got an email is getting terminated on monday. Don't bother calling CS they have no idea what's going on.

I ended up signing up to telus earlier. They have a pretty sweet deal going on at the moment (free ipod, free modem, and 3 free months with a 60GB/mo cap at $39.95/mo) and even though I hear AOL has no cap, I'm not gonna risk it. Hopefully telus wont mind if I go over by a few gigs a month. Really sucks being capped. :( ]]> http://www.dslreports.com/forum/remark,14776666 Thu, 10 Nov 2005 17:31:46 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14776591 anon : Well, I have an interesting update. I still haven't had a *direct* answer from Primus yet so I phoned back again, got bounced around a few departments again :uhh: and finally wound up at Customer Service. As this is the last business day before the disconnection date I'm getting quite pissed off that nobody will give me a direct answer.

First, the tech support guy said I used too much bandwidth. I then demanded an answer to why the AUP doesn't even MENTION bandwidth and why it was quoted in my disconnection letter. I pointed here to the Primus high speed page and pointed out the 3rd point: Unlimited use - No cap on downloads!. I told her that the AUP says 'load on servers' and not 'excessive bandwidth' explaining that these things go hand in hand and you can't advertise one thing without affecting the other and asked for an explanation. Answer: "It's a marketing issue." Then I asked for a manager and got transferred over to a customer service agent (NOT a manager :mad:.)

This customer service agent actually gave me an answer (a few answers actually):

-The month in question that caused the disconnection notice to be issued is September, when they report I used 80GB. (This is wrong??? I checked my usage page that I posted earlier in the thread, and it indicates in September I used 133GB, 90GB down and 43 up. WTF is going on here? :uhh: )
-I am slated to be disconnected on Monday.

I asked then for a manager in this department and I explained what had happened... and she found a note on my account. Apparently because of my complaining, my ticket(s) were escalated to the "executive" level and she informed me this is actually above the manager. It was just escalated this morning and I should receive some communication from someone very soon.

Sooooo now I sit here and wait for my modem to de-sync, it sounds like.

Aargh. [again]

I'm really learning to detest ISPs in general. :hmm:]]> http://www.dslreports.com/forum/remark,14776591 Thu, 10 Nov 2005 15:50:18 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14776457 anon : One extra option in the near future might be TekSavvy.
Over on another thread (»Any Western Bell reseller?) they've been talking about an upcoming launch in BC with 100GB cap.

Better a 100GB cap that you know about than a 50GB cap that nobody tells you about until you exceed it!]]> http://www.dslreports.com/forum/remark,14776457 Thu, 10 Nov 2005 15:26:54 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14776211 Chrno : Wow, this is great, we are getting screwed left and right by ISP's in the lower mainland/BC. I guess the next option would be a business license + Bell?]]> http://www.dslreports.com/forum/remark,14776211 Thu, 10 Nov 2005 14:47:59 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14775404 Mac Write : And I was looking at getting a phone line again ($200+) so I could get Primus DSL so I could have no cap. Well I had better stick with Shaw for now. Been with then since May 24 and Telus since Jan 27 1998 before that (yes MMG days). but what are our options now for a high cap provider? Seems Shaw is the best bang for the buck $47.95 for 50GB without needing a phone line. If you have a phone line then Telus Enhanced $34.95 for 60GB after all discounts and one year contract. Since I gave up my phone, looks like I am stuck with Shaw (who has good support and customer service).]]> http://www.dslreports.com/forum/remark,14775404 Thu, 10 Nov 2005 12:58:20 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14775270 cruix : ok so just how many of us have they screwed over so far?

as far as i can tell that list is getting bigger and bigger.

do we have a case for breach of contract (the only way we can nail them)?

if so, are people actually willing to band together and file a class action lawsuit?]]> http://www.dslreports.com/forum/remark,14775270 Thu, 10 Nov 2005 12:40:10 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14774971 tumble : Something will have to be done. It's just outright illegal to advertise no cap and enforce one.]]> http://www.dslreports.com/forum/remark,14774971 Thu, 10 Nov 2005 11:56:42 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14774684 Glen T :
said by Chrno See Profile :

Ok, I retract my previous statement as this does seem to be legit. So what options have we left? The Primus "No download cap!" is a can of hot steamy B.S.

Should we put something up to have everyone stay as far away from Primus as possible?
If it is a legitimate case of false advertising (save copies of the only documents) then make a claim with the appropriate federal agencies.]]> http://www.dslreports.com/forum/remark,14774684 Thu, 10 Nov 2005 11:14:02 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14773127 Chrno : Ok, I retract my previous statement as this does seem to be legit. So what options have we left? The Primus "No download cap!" is a can of hot steamy B.S.

Should we put something up to have everyone stay as far away from Primus as possible?]]> http://www.dslreports.com/forum/remark,14773127 Thu, 10 Nov 2005 04:50:33 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14772893 anon : I'v gotten the very same thing and after fighting my way around their phone call center, I had some lady say that I was using to much time, that I was on for more the 3hrs a day, and over 100hrs... a month.

Which is crazy, wrong term and just.. weird.

But they said they will send out a prepaid package to ship their modem back to them.

Their webpage says unlimited and no where do they say anything about being able to end service over bandwidth useage in their TOS.

I'm thinking about having a shipping problem with my modem. As well as taking this issue to the next level. ]]> http://www.dslreports.com/forum/remark,14772893 Thu, 10 Nov 2005 02:43:48 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14772801 Telly Boot : Here's a link to the other thread: (below) I'm not sure how they would merge the two at this time. Plus two threads will warn more people.
»Primus Canada cracking down on usage?
--
Dawn,n,The time when men of reason go to bed. (Ambrose Bierce.)]]> http://www.dslreports.com/forum/remark,14772801 Thu, 10 Nov 2005 02:01:31 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14772746 cruix : if any moderator/admin is reading this, can you merge this thread with the other thread about Primus cracking down on the Canadian Broadband fourm?]]> http://www.dslreports.com/forum/remark,14772746 Thu, 10 Nov 2005 01:43:18 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14772730 cruix : as for Primus users getting warnings, it looks like you can at least count myself, danf, sered, and tumble, plus one or two more from the other thread under Canadian Broadband.

So Primus has basically lied to at least 4 of its customers regarding unlimited download.

I love ISPs.]]> http://www.dslreports.com/forum/remark,14772730 Thu, 10 Nov 2005 01:37:08 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14772726 CookieKid : Has anyone else called? I'm getting worried. I will call them tomorrow.]]> http://www.dslreports.com/forum/remark,14772726 Thu, 10 Nov 2005 01:34:48 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14772713 cruix : it's not a warning notice. they just kick you off with a 10 day prior notice. not even a chance to change your usage behabviour. unlimited download my ass.]]> http://www.dslreports.com/forum/remark,14772713 Thu, 10 Nov 2005 01:29:48 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14772365 Chrno : This is absolutely outrages, Primus’ website says no cap on downloads so why are they sending out warnings/suspension notices to people who downloads/uploads a measly 100GBs? Hire a lawyer and sue their ass off. :uhh:

danf being an unregistered user makes his statements incredible at best. Besides, his statement about suspension is the first I have heard. I am sure there are a lot of Primus users out there that downloads more than 100GBs yet they haven't complained.]]> http://www.dslreports.com/forum/remark,14772365 Thu, 10 Nov 2005 00:03:28 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14772199 anon : NickDellhall: it's not impossible for them to see packets intended for your modem at their gateway (even if your modem is off.) I can't speak for other trackers, but the one I use has a trash collector for stale peers that purges them after 2.5x the requested interval. I can't speak for other trackers or clients... they may not do this and so you could have someone still persistently trying your IP days afterwards.

Squall_Leon: I checked, last month was 90GB total, 63 down and 27 up. Not that huge (at least I don't think so.) I know some people that leave theirs on all the time and they upload that in less than 2 days. And their ISP doesn't get mad at them. They aren't anywhere near here though.... maybe I should move where ISPs suck less (imo they all suck, some just suck less than others. :D)]]> http://www.dslreports.com/forum/remark,14772199 Wed, 09 Nov 2005 23:36:06 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14771631 Squall_Leon : danf

How much did you upload last month? I am curious.]]> http://www.dslreports.com/forum/remark,14771631 Wed, 09 Nov 2005 22:21:51 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14771444 NickDellhall : erik124: I highly doubt he would've seen the connection attempts if my modem has been off. Plus, at that point I was already into day 3 of no service. I turns out the ultimate problem was a faulty POTS, so that was a easy fix. ]]> http://www.dslreports.com/forum/remark,14771444 Wed, 09 Nov 2005 21:56:14 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14771215 anon : Well after waiting what felt like hours on hold, I finally got a customer services rep on the phone. They did confirm it is indeed too much bandwidth usage, but they would not specify if it was upload or download. I was also told it will be followed up by [someone in] another department. As I only did 90GB last month, I'm going to have to find my Shaw modem and go with extreme until I can get Primus to release the port. Then I'll get another Telus server connection with 80GB (which I can stay around.) Curse having a popular website... I have to have one modem dedicated to it. My wallet is crying already. :uhh:

I'm guessing Telus/Uniserve is cracking down on Primus for using too much bandwidth. I guess it was just a matter of time. However, their unlimited download statement is a blatant lie. I'm assuming now anyone going over 100GB will get that notice (while I used 90GB last month, I think the month before was ~130GB.) I guess I should call Shaw now. :(

goodtea: Go to »adsl-reg.uniserve.com/, enter your phone number and access number. The access number is not the same as your account number and you will have to call Primus to get it.]]> http://www.dslreports.com/forum/remark,14771215 Wed, 09 Nov 2005 21:26:37 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14770997 zod5000 : i'm went to 3web, so see if i could stay under shaw's radar for a while by going through a 3rd party.

however i was about to say shaw isn't more expensive, but i just noticed that it is by a few dollars. 3web's a bit cheaper i guess.

still i'm pretty indifferent between shaw and telus. Telus only marginally made their caps higher then shaw. Its not much of a difference. Where I live my shaw speeds are pretty consistent, from what i'm noticing. I know if you live in Vancouver, is so congested, that its hard to get good speed. but i'm pull almost 600k/s down from newsgroups anytime of day compare to 260k/s on telus. I miss the uploading speed for the torrents, but that extra download speed, its sure nice to hypothetically nab a dvd in just over 2 hours.

i guess telus and shaw continue to both suck, I now own a cable modem and telus modem, and will probably just go back and forth as one kicks me off, i'll go back to the other, and mix in some 3rd parties in there :)]]> http://www.dslreports.com/forum/remark,14770997 Wed, 09 Nov 2005 21:00:09 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14770864 anon : btw, how do you see your modem usage in Primus???]]> http://www.dslreports.com/forum/remark,14770864 Wed, 09 Nov 2005 20:41:41 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14770835 anon : I am on the Telus server plan (80GB) and get a notice when I go over 100GB. My Primus connection is my 2nd ISP that I use for my daily use.

I'm currently on hold for Primus again... this time it said I could be waiting a half hour. :huh:]]> http://www.dslreports.com/forum/remark,14770835 Wed, 09 Nov 2005 20:38:41 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14770468 cruix : just back to follow up on my previous post.

Well, lo and behold, the person that I was supposed to talk to today was conveniently "out of office" for the day. Strangely enough the number given to me was a general number for a certain "London Telecom".

and the saga continues.

guess i'll have to be a nice little pigeon and settle with 60 gig a month from telus. can anyone verify if they notify you after 100 gigs or 200 gigs on the enchanced plan? I know i got notices from then when I went over 100 gigs back on the regular plan.]]> http://www.dslreports.com/forum/remark,14770468 Wed, 09 Nov 2005 19:50:00 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14770112 sered : yes,you are right ...its 60gb but it can be pushed further
but its cheaper,and consistent,i get 260kb/s doesnt matter what time i do connect.Shaw is faster but the speed isnt consistent,its more expansive and 50gb cap.
IMO Telus is winner.The only good thing what i do like about shaw is top notch customer service.]]> http://www.dslreports.com/forum/remark,14770112 Wed, 09 Nov 2005 19:08:58 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14769952 zod5000 : i thought it was a 60gig cap for the enhanced package. At least thats what they print.

I don't thikn any of us have figured out at what point they send out the threats (100gigs maybe).

but if its a choice between 7pmbs and a 50 gig cap (which in alot of areas can be pushed further) or 2.5mpbs and a 60gig cap. I dunno.. 10 gig difference, it isn't that much, and telus is so god damn slow. The only thing they had going for them was unlimited bandwidth and no p2p throttling. Now all they have is no p2p throttling, and there slow, unless you live in metro vancouver where cable sux, telus is becoming obscelete.]]> http://www.dslreports.com/forum/remark,14769952 Wed, 09 Nov 2005 18:48:48 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14768880 sered : Thats what they told me too in 3 departments
4 days later i got phone call saying my internet is gonna be suspended because i downloaded over 110gb in september.I asked him well everyone in primus is saying its unlimited,do you know what that means ? Silence ...Then he told me someone will contact me (they didnt.So i called telus,explained my problem they offered me enhanced service 80gb max download (thats still better then 50 gb shaw) so i took it.I just wish i live somewhere else in regards to ISP's because they are acting so stupid.I know they are paying for the bw but why almost everyone else in the world got unlimited download + 100000 bonuses when you sign up with them.SO really the best what you can get is TELUS (if you download too much) or shaw,but whats 50gb on 7mbit line? its nothing . ....just my 2 cents]]> http://www.dslreports.com/forum/remark,14768880 Wed, 09 Nov 2005 16:29:04 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14767339 tumble :
said by danf :

tumble: I have contacted Primus at least a half a dozen times and not even once did they even *hint* at the possibility of the message being spam.
Well my conversation with customer service was pretty quick, I asked them if I was being canned and they said no, that there were no notes under my account saying I was being suspended, and if I were they would definitely know and would have called me up to warn me first. Then they transfered me over to tech support to double check, spoke to the tech, showed him the email, and he said it was clearly spam and that it wasn't the first time they came across such an email.]]> http://www.dslreports.com/forum/remark,14767339 Wed, 09 Nov 2005 12:47:00 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14766794 anon :
I was even once told that the tech guy could see 'many other computers attempting to connect to my connection'... despite the fact that the modem was OFF. Plus, if he was indeed seeing that, it seems that he has contracted a breach of security by bypassing my firewall etc (like he could in the first place...)


Actually that is currently a problem with Bittorrent. After you have shut off your Bittorrent client, and even after you have turned off your modem, you will continue to see incoming Bittorrent connection attempts to your IP address for up to 24 hours. I don't know why - it could be some trackers or some clients are not following a sensible policy of retiring dead links, or it could be ongoing tracking attempts by nefarious monitoring organizations.]]> http://www.dslreports.com/forum/remark,14766794 Wed, 09 Nov 2005 11:21:13 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14764983 sered : Same thing happend to me lol
SO using shaw right now just in a case and thinking seriously going back to telus 2.5
Too bad the companies are so unreliable especially here on West coast.]]> http://www.dslreports.com/forum/remark,14764983 Wed, 09 Nov 2005 02:02:17 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14764310 Mac Write : Primus goes through Uniserve. They use all their own equipment, then Telus phone lines to your home/office.]]> http://www.dslreports.com/forum/remark,14764310 Tue, 08 Nov 2005 23:47:04 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14764097 xdotnet :
quote:
I got a call from someone in Primus Network Security today.

She said I have about 100 hours of usage in September and that is considered abuse of the unlimited usage plan.

100 hours???? WHAT??? that's 3 hours a day.

Guys, I really don't know what's going on with Primus.

i dunno about you guys, but i think telus is behind all these bandwidth overusage letters/calls.. after all, primus is using telus' adsl ports.]]> http://www.dslreports.com/forum/remark,14764097 Tue, 08 Nov 2005 23:11:29 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14763740 NickDellhall : danf: I agree that many (telus) tech support (not all!) at these call centers really hav no clue on what they are talking about.

If you have a high upload usage due to BT, they always attribute that to the first cause of connection problem / issues. I was even once told that the tech guy could see 'many other computers attempting to connect to my connection'... despite the fact that the modem was OFF. Plus, if he was indeed seeing that, it seems that he has contracted a breach of security by bypassing my firewall etc (like he could in the first place...)

I really HATE it when I get someone like that... it really is a luck of the draw.

On the other hand, techs that get sent out my places are at least much more knowledgable and respectful.]]> http://www.dslreports.com/forum/remark,14763740 Tue, 08 Nov 2005 22:20:11 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14763733 anon : tumble: I have contacted Primus at least a half a dozen times and not even once did they even *hint* at the possibility of the message being spam.]]> http://www.dslreports.com/forum/remark,14763733 Tue, 08 Nov 2005 22:18:28 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14763247 cruix : yes, it is 100 HOURS. not GBs. that's what makes it all so bizzare. and this is a bonafide person working at Primus. a phone call which I happned to miss. Look forward to speaking to her tomorrow and then maybe post the results/contact info with her permission.]]> http://www.dslreports.com/forum/remark,14763247 Tue, 08 Nov 2005 21:18:35 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14763027 tumble : In case you didnt read the other thread, the official story from primus is that it is spam email, and that if they were going to disconnect anyone they would call you first to explain the situation, not send out a generic email. ]]> http://www.dslreports.com/forum/remark,14763027 Tue, 08 Nov 2005 20:51:49 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14762903 anon : cruix: are you sure that's hours and not bandwidth (ie. 100GB) as that's what Telus's automessage system is set at. On Telus, if you go over 100GB you immediately get sent an email.]]> http://www.dslreports.com/forum/remark,14762903 Tue, 08 Nov 2005 20:34:41 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14762376 cruix : try losing internet access. still think we don't have to worry?]]> http://www.dslreports.com/forum/remark,14762376 Tue, 08 Nov 2005 19:23:54 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14762178 anon : i think what's important for you is the $170 fine.
If they promise, they wont give u a fine for that.
then u dont even have to worry anything]]> http://www.dslreports.com/forum/remark,14762178 Tue, 08 Nov 2005 18:55:27 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14762172 cruix : I got a call from someone in Primus Network Security today.

She said I have about 100 hours of usage in September and that is considered abuse of the unlimited usage plan.

100 hours???? WHAT??? that's 3 hours a day.

Guys, I really don't know what's going on with Primus.]]> http://www.dslreports.com/forum/remark,14762172 Tue, 08 Nov 2005 18:54:55 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14762053 brucebeh : i bet they don't even have a ABUSE team :D

that's where the problem is.]]> http://www.dslreports.com/forum/remark,14762053 Tue, 08 Nov 2005 18:41:05 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14761322 anon : I forgot to mention, I did ask them directly if I was uploading too much, as that is something I can change. They still couldn't answer me.]]> http://www.dslreports.com/forum/remark,14761322 Tue, 08 Nov 2005 17:00:20 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14761279 anon : Well, after 15 minutes of wait and 50 minutes on the phone, I am still no further ahead. On a side note, Primus' customer service absolutely sucks. That number in the warning letter got me to a long distance support team. Then they transferred me to the cell phone team. :mad: THEN they finally sent me to tech support (which isn't exactly who I wanted to talk to, but hey.) I hate to say this, but Telus' support in my experience was better (although at the time I thought they were the worst on the planet... heh. :D)

The tech support team looked at my usage and noticed that my connection and noticed it's being used all the time (duh, my 3 computers are on all the time, but they aren't necessarily downloading stuff.) They looked at my usage and commented the upload is unusually high (I found bittorrent running in one of the detached screens... forget to turn it off for like a week... oopsie :uhh:.) That aside, the manager came over and insisted I was infected with malware and viruses, even though I told them directly several times that I use three computer running linux with firefox, and all of them are NAT'ed, and that I had been using bittorrent. I did check for rootkits and came up blank. (Surprise, surprise.)

The tech support manager then deemed it to be the fault of the customer service team and I was then transferred over there. The customer service agent I got was nice, and clearly frustrated over something that is the tech departments issue as they have no access to any usage or account records other than billing. So she dug up some material on how to deal with this and it recommended contacting the abuse department (which by the way, we can't call directly) via email asking for clarification instead of transferring me back to the tech team (as it IS their responsibility.)

I am SO not impressed with the tech support team. I wonder how many people on that tech support team even know how to install a NIC. :mad:

So again, I'm waiting for mail from abuse (this time I noticed I was supposed to send it to another address and did. Maybe I'll get a response back now.) I still haven't gotten email back from the customer service team (presumably because they have no idea what's going on.

This is turning out to be a big headache, and from the overall impression I've been getting from talking to these reps is that uploads are quite limited.

Aaaargh.]]> http://www.dslreports.com/forum/remark,14761279 Tue, 08 Nov 2005 16:55:57 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14759657 anon : Well I did forward that mail off, but I haven't heard anything back. I'm going to phone them on my lunch break.

After looking around for ISPs the only one that is worthwhile is Telus (with the server plan & 80GB monthly.) Most times I might be slightly over that, but on my other account I haven't gotten any warnings in months.

I'll post back after I call Primus. I hope they know something this time... I need to set up another ISP and with Telus being on strike I don't think it'll happen quickly if Primus does disconnect me. :(]]> http://www.dslreports.com/forum/remark,14759657 Tue, 08 Nov 2005 13:00:40 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14747058 zod5000 : if it were a hoax, it could also be someone left it so if you send a message to a certain email address, it forwards to a bunch of primus email address, a listbot or something maybe.

i guess we'll now on or after the 14th if it was a hoax or not.]]> http://www.dslreports.com/forum/remark,14747058 Sun, 06 Nov 2005 20:43:48 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14745793 NickDellhall : A possibility is that you have a virus / worm on your system sending out spam mails? I had that once and Telus sent me a warning / phone call. But they didn't disconnect me.

Nick]]> http://www.dslreports.com/forum/remark,14745793 Sun, 06 Nov 2005 17:06:50 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14739799 anon : Well, I called the customer service this time and not the tech support, and they asked me to contact them with the message by email.

The customer service representative looked back to August at my usage with the help of a tech support guy and they did not find anything "unusual" that I could have done to cause me to get this notice. She also pointed out that the AUP specifies that after you get one warning you will get a disconnection notice. She did not understand why I received a disconnection notice without a warning beforehand (I don't understand this either.)

So I fired off more emails and now I have to wait until Monday when the supervisors/managers or something are back to answer some questions.

Bleh, I'll post in here again (hopefully they actually answer my email on Monday) when I find out what's going on. The thought of not having internet is giving me withdrawal symptoms already. :huh:]]> http://www.dslreports.com/forum/remark,14739799 Sat, 05 Nov 2005 17:41:27 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14739083 brucebeh : as long as you really aren't doing anything that conflicts with their AUP, i think you should be safe.

because on their primus.ca, they advertise as NO DOWNLOAD LIMITS!

I'm curious to see whats the end to this, definitely give abuse dept a call on monday, but I highly doubt theyd kick a customer off for downloading 100gb per month.]]> http://www.dslreports.com/forum/remark,14739083 Sat, 05 Nov 2005 15:41:02 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14736350 anon : I just started with primus
hope i wont get the same thing...]]> http://www.dslreports.com/forum/remark,14736350 Sat, 05 Nov 2005 02:23:46 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14736092 anon : I didn't notice that other thread.

When I called tech support they told me to contact the abuse department, which of course is closed. Now I have to wait until Monday.]]> http://www.dslreports.com/forum/remark,14736092 Sat, 05 Nov 2005 01:17:11 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14735997 zod5000 : theres a similar thread going on in the broadband canada forum, some people think its might be a hoax and have had primus staff tell them it was spam.]]> http://www.dslreports.com/forum/remark,14735997 Sat, 05 Nov 2005 00:52:55 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14735982 anon : What's to warn/ watch out for?

All ISPs have similiar terms and when you go over their "optimal" limits, it's 100% up to them to enforce or NOT to enforce their rights! ]]> http://www.dslreports.com/forum/remark,14735982 Sat, 05 Nov 2005 00:49:42 EDT Re: A warning for those switching to Primus http://www.dslreports.com/forum/remark,14735932 zod5000 : damn, they are my last hope, once 3web boots me off :(

that sucks, it really doesn't even mention bandwidth usauge in there, just excessive use of their servers, which at 1.5mbps, shouldn't really cause their servers too much trouble :)]]> http://www.dslreports.com/forum/remark,14735932 Sat, 05 Nov 2005 00:35:22 EDT A warning for those switching to Primus http://www.dslreports.com/forum/remark,14734735 anon : I used to be a Telus customer until April. At that time, I was creeping over 100GB and getting concurrent warnings, and then I switched over to Primus.

Well, this morning I received a disconnection notice from Primus out of the blue; no warnings, no phone calls, just a simple disconnection notice with 10 days warning that I need to return the modem or pay $175 for it.

In case you are thinking I download 400GB a month, I don't. I did check my bandwidth usage since I started using Primus and it is 109GB a month. I've had a couple months where I've been less than 100 and one where I reached 200GB (the next highest was 135GB.) For last month (October) my usage was 90GB.

Here's a copy of the message I got:
said by Primus Canada :
Dear Customer,

Please be advised that your DSL account with Primus Canada will be deactivated on November 14, 2005 due to abuse of Primus Canada’s DSL High Speed service, contrary to Primus’ Acceptable Use Policy (AUP). We set out the applicable excerpt from the AUP below. You can view the entire AUP at »www.primus.ca/en/legal/aup.htm.

said by Primus AUP :
6 System Abuse

6.a System abuse is defined as any use of Primus resources, which disrupts the normal use of the system or Internet services for others. Examples of system abuse include, but are not limited to, attempting to disrupt the sessions of other Internet users, consuming excessive amounts of CPU time, memory or disk space, or otherwise affecting the performance of Primus servers.

6.b. Primus will log instances of abuse or unusual use of system resources, including but not limited to those stated herein, and take action as outlined in this Policy.

6.c. You agree that if you subscribe for Internet Services, which does not include the use of Static IP Addresses (such as Dial-up Internet Access or DSL Internet Access with a modem), You are prohibited from using automated operations and / or server applications requiring connectivity. Primus Canada considers such actions abuse of Internet Services and as such Your account will be subject to disconnection or termination of Internet Service without notice.
6.d. You agree to only make use of Primus system resources while logged in. The sole exceptions to this policy are e-mail filters, which process and sort mail as it arrives.


Primus will send to you within the next 14 days a prepaid courier package to return the original modem provided by Primus Canada. If you do not return the modem, you will be charged $175.00. Please call 1-800-806-3273 or email customer.care@primus.ca with any questions regarding this matter.


Primus Canada


I am wondering if I am the only one that got this. I will be following up with the abuse department as tech support said they know nothing about it. The mail headers do indicate it came from Primus though.

I am thinking that the bandwidth might not be so unlimited as we would like to think.

Once I find out what's going on, I'll post back here.]]> http://www.dslreports.com/forum/remark,14734735 Fri, 04 Nov 2005 23:51:55 EDT