quote:

---

[only people that exceed the secert bandwith are notified]he was a real jerk I would like to see him in person lol..]]> http://www.dslreports.com/forum/remark,15707722 Fri, 17 Mar 2006 22:10:39 EDT http://www.dslreports.com/forum/remark,15699895 anon : She (Primus sale representative )told me I got suspended because I am owing them $274.83 for excessive use.

Primus already charged my Credit card for 274.83]]> http://www.dslreports.com/forum/remark,15699895 Thu, 16 Mar 2006 19:59:11 EDT http://www.dslreports.com/forum/remark,15699731 anon :

said by neverprimus :

---

She told me I got suspended because I am owing them $274.83 for excessive use.

---

said by neverprimus :

---

They automatic charged my credit card for 274.83.

---

Huh?]]> http://www.dslreports.com/forum/remark,15699731 Thu, 16 Mar 2006 19:35:22 EDT http://www.dslreports.com/forum/remark,15696812 anon : I had been with Primus Canada ADSL for 10 months because there was no limit on downloading or no limit for file transferring until few weeks ago,Primus left me an message in my voice mail,asked me to call them @ 1-800-433-3325.And I called next morning.She told me I got suspended because I am owing them $274.83 for excessive use.And I told them I've never got any e-mail and mail from them regarding the new rule.Otherwise I would watch my usage(50 GB limit a month 2.95 for 1 GB if over)Then she said they sent me an e-mail in November 2005 and also mailed it to me.she asked me to take a look at the Acceptable Use Policy at: www.primus.ca/en/legal/aup.htm and the Terms and Conditions at: www.primus.ca/en/legal/termsofuse.htm , both of which govern your service. They automatic charged my credit card for 274.83.

I have some questions:
1.they sent 10 emails to my hotmail every month with attached monthly statement in PDF.and never mention the new policy in Jan.
2. I checked the message center(attached monthly statement) nothing about the new change.
3.why didn't charge me in Jan. bill for excess usage.
4.I haven't got the final statement yet after Three week from the cancellation.
Please give me some advice ! Thanks ! ]]> http://www.dslreports.com/forum/remark,15696812 Thu, 16 Mar 2006 12:29:22 EDT http://www.dslreports.com/forum/remark,15692178 wwwater1 : Agree with Jman1, you need to phone them up, and sound very frustrated and assertive, and get someone who has the authority to make these decisions.]]> http://www.dslreports.com/forum/remark,15692178 Wed, 15 Mar 2006 19:42:53 EDT http://www.dslreports.com/forum/remark,15692101 anon : with these matters, letters almost always never work. its too passive. you gotta phone em up, get a supervisor, and give him/her a piece of your mind. ]]> http://www.dslreports.com/forum/remark,15692101 Wed, 15 Mar 2006 19:34:17 EDT http://www.dslreports.com/forum/remark,15691913 anon : Oh they will need my approval in order to charge my visa account, which i will definitely not allow. well, if i don't sue them, then i implicitly accepted my wrongful act and collection agency will come get me. This is how i interprete the situation.

Wow.. looks like primus is trying to squeeze every dime out of its customers. How did you get them to drop the charges? In my letter, i pretty much told them they have breached the contract and let the charges accumulate for months, so i should not be held liable. I guess reasoning with them doesn't work anymore.

It's about a month since i returned their modem. they better not call me up for the modem O_O After this experience, i won't trust any small company like primus. It will go bankrupt very soon with this kind of business ethics.]]> http://www.dslreports.com/forum/remark,15691913 Wed, 15 Mar 2006 19:09:35 EDT http://www.dslreports.com/forum/remark,15689414 wwwater1 : I feel your pain. Everytime i got on the phone with them I got SO MAD!

I called last time and insisted that they should have followed the rules as the letter - only charge after my approval. I told them I did not approve for those charges and I will not be responsible to pay them because I wasn't notified and approved them in the first place. The manager did at the end dropped those charges on me. (Refer to my other posting, called "I"m so pissed with Primus" on this board)

That wasn't the end of the story yet!! A few weeks later they send me a bag for returning modems!!! Heck I already returned my modem like a month ago. I knew something was wrong. I phoned them up again and make sure if everything on my account was correct.

Shocked as i was, they claimed that they never received my modem, and the charges were still there!!!! I swear I was so pissed that I even begun shivering. Luckily I got my modem return letter stamped by the post office, and wrote down the tracking number on the return package when I returned it. So I wasn't so worried.

I clearly told the CS person that according to the tracking#, they HAVE received 10:29am in their ontario warehouse, and according to the conversation w/ their CS, referenced at #xxxxx (with CS name and date), the CS agreed to drop my charges.

They just tell me they'll go CHECK. 2 days later calls me back and says my account is now cleared and closed. You don't know how happy i was to have that account closed and buried.]]> http://www.dslreports.com/forum/remark,15689414 Wed, 15 Mar 2006 13:11:47 EDT http://www.dslreports.com/forum/remark,15689367 anon : First, if you actually paid their phony bill for $350, then the joke's on you. Second, why would you take them to court? If they feel they have a legitimate claim against you, then let them file suit.]]> http://www.dslreports.com/forum/remark,15689367 Wed, 15 Mar 2006 13:04:49 EDT http://www.dslreports.com/forum/remark,15687105 anon : OMG primus scammed us all big time.. They charged me an odd sum of $350 for overusage in Mid Feb. The person in the phone asked me to either accept or refuse the charge. then they tell me how the new policy has came into effect in Nov of 2005 and they claim to have mailed out notices, which no one here seems to have received. i clearly explained my situation to them in email. All they replied me was they will not drop the charges because of the same "reason" - non-conventional use of internet. I bet they did not even take the time to read my email.

I also checked their financial statments over the years and it's not looking good. I'm thinking they have cashflow problems and that's why they need the cash now by arranging this scam. If they won't drop my charge, i am definitely going to take legal action, by means of small claim court i suppose. Can anyone else give me a suggestion? I'm furious with Primus now.]]> http://www.dslreports.com/forum/remark,15687105 Wed, 15 Mar 2006 02:53:21 EDT http://www.dslreports.com/forum/remark,15679048 anon : Well, I hit around 40 gig then they called me about the 50 gb limit per month. Not sure are they going to bill me for extra usage or not during the past 2 months. I did go over around 15-20 gig.]]> http://www.dslreports.com/forum/remark,15679048 Mon, 13 Mar 2006 23:31:17 EDT http://www.dslreports.com/forum/remark,15676419 CookieKid : I've received the call at 38.99GB. I guess they've straightened out their act.]]> http://www.dslreports.com/forum/remark,15676419 Mon, 13 Mar 2006 16:38:39 EDT http://www.dslreports.com/forum/remark,15674618 anon : Just doing a little searching to see if anyone was in the same boat as me, because I can't believe it. As far as I'm concerned, the whole letter + phone call + email is completely fictional. I received none. Just my monthly email statement and promo mail about their other services. THEN a phone call stating that I'm over and owe them (not nearly as bad) $150. And they have not been budging over the phone, so here I am.]]> http://www.dslreports.com/forum/remark,15674618 Mon, 13 Mar 2006 12:02:50 EDT http://www.dslreports.com/forum/remark,15634910 Drood : Got the magical phonecall today. After much shuttling around various clueless shagwits, a supervisor is allegedly calling in "24-48 hours". Believe that when it happens.

Still got my copy of the letter they sent in December. They're arguing saying they sent a letter in November. Well I'm no lawyer, but I'm fairly certain that the latest communication would supercede all others. They say they suspend at 50 gigs and call to authorise.

Already checked with the bank about what we have to do if they try and take money. They've taken the monthly payment so I have no qualms getting any theft returned.

This is clearly nothing but a money gouge. Everyone expects to be notified when they've hit 50 gigs, nobody is, and they do this.

If I recall, recol.ca is where you can report economic crime online. I think extortion (pay this bogus fee or we'll cut you off) would count as economic crime.]]> http://www.dslreports.com/forum/remark,15634910 Tue, 07 Mar 2006 17:49:54 EDT http://www.dslreports.com/forum/remark,15634841 anon : I cancelled my Primus as soon as they called me about the overage of $383.71 for January. It has been 2 1/2 weeks since I disconnected, today I got call from their collections department. I told them that there is no way I'm paying their fraudulent bill and to never call me again. They said their lawyer would be calling.... I told him to F*** OFF...... ]]> http://www.dslreports.com/forum/remark,15634841 Tue, 07 Mar 2006 17:41:18 EDT http://www.dslreports.com/forum/remark,15533008 jeffnoone : Any tips on how to actually get the port disconnected by Primus - they have messed me around quite a bit on this
I had a service cancellation date of Jan 30 (notice Dec 30)
Anyway still connected with an active Internet account on the Primus web site on Feb 10, so I called in to standard CSR, explained

Anyway it was all apologies and intent to make it right until I said something like "can you make sure the port is disconnected also ASAP" - at that point, it was fairly obvious she knew very littleabout the steps required, and kept saying that should would send it to the TEch side for urgent disconnection. She seemed to get a bit irate, telling me that it was "good for you if you know these things", inferring she was in control

Anyhow, she made good on cancelling the account, the actual account was gone from their web-site the next day

However I am stilll connected 10 days later, can still download, and am getting meter reasdings from the Primus DSL usage site. How do I get through to CSR's who seem quite intolerant in order to get fully disconnected? or do I try Tech Support, if you can still get on directly

What a mess!
Actually I'm now wondering whether I will have a ADSL connection forever if I say nothing, since I am gone from their ADSL billing list - hope they dont charge someone with a non-recognised connection $3/GB

Any ideas that have worked for you to actually get fully disconnected welcome
Jeff]]> http://www.dslreports.com/forum/remark,15533008 Wed, 22 Feb 2006 04:37:54 EDT http://www.dslreports.com/forum/remark,15532952 anon : never got a warning letter or email about the 50 GB limit but they said they sent it in last nov,2005.knew that untill got charged $274.83 on the last bill.]]> http://www.dslreports.com/forum/remark,15532952 Wed, 22 Feb 2006 04:00:02 EDT http://www.dslreports.com/forum/remark,15531636 kevmetric : Whatever you do, don't put the Primus DSL modem
inside the microwave oven for 2 minutes, before
you ship it back to them. It might stop working
after you get your $200 deposit back from Primus for
the modem, and it gets handed to another customer.]]> http://www.dslreports.com/forum/remark,15531636 Tue, 21 Feb 2006 22:44:17 EDT http://www.dslreports.com/forum/remark,15528796 IVNP : I'm still waiting for the stupid prepaid package to send the piece of crap back and it's already been almost a month since I'm disconnected. How long do they take for BC anyway?]]> http://www.dslreports.com/forum/remark,15528796 Tue, 21 Feb 2006 16:46:06 EDT http://www.dslreports.com/forum/remark,15524870 jeffnoone : I got a prepaid Canada Post envelope from them, but I'm going to check first that I can confirm delivery with their option, otherwise I'm gonna send it trackable in some way]]> http://www.dslreports.com/forum/remark,15524870 Tue, 21 Feb 2006 04:12:57 EDT http://www.dslreports.com/forum/remark,15524485 anon : Does Primus really send us a prepaid envelope to send the modem back or we are going to have to ship it back with our own money? ]]> http://www.dslreports.com/forum/remark,15524485 Tue, 21 Feb 2006 01:24:22 EDT http://www.dslreports.com/forum/remark,15524191 anon : I finally got through to primus. I gave them my one month notice. They never said anything about my usage. I noticed on my account that I owe the straight 27.00. I guess there only hitting a few people and not all. I guess we will see.]]> http://www.dslreports.com/forum/remark,15524191 Tue, 21 Feb 2006 00:21:07 EDT http://www.dslreports.com/forum/remark,15521049 anon : ....Oh, and you'll of course be closing your Primus accounts :)]]> http://www.dslreports.com/forum/remark,15521049 Mon, 20 Feb 2006 17:26:22 EDT http://www.dslreports.com/forum/remark,15521033 anon :

said by lemons :

---

I guess i can expect a big Visa bill soon.

---

If you're foolish enough to allow them to charge you.

For those of you that have either been threatened or billed excess charges by Primus you must immediately call your credit card company and block Primus Canada from debiting your account. This way you are the one in control.

For those of you that believe you may fall victim to this surcharge scam, you should immediately do the same. This way you can have your account billed instead. You now have control of your money.]]> http://www.dslreports.com/forum/remark,15521033 Mon, 20 Feb 2006 17:24:39 EDT http://www.dslreports.com/forum/remark,15518049 lemons9 : I just checked my Primus 'e-care' management page and my over-usage bill for $392 is posted there, it wasn't listed there Saturday. I guess i can expect a big Visa bill soon.]]> http://www.dslreports.com/forum/remark,15518049 Mon, 20 Feb 2006 11:13:30 EDT http://www.dslreports.com/forum/remark,15516951 anon : I don't think a lawyer is even necessary in my case, my contract says unlimited downloads and they didn't inform me of any change as they are required. If I hire a lawyer it wouldn't be to get me "off" it would be to spank their asses for illegal business practices. Unfortunately the limit on your claims are small otherwise companies like Primus wouldn't go around doing this crap (might be bigger if its a class action civil suit but probably still not terribly attractive for most lawyers).

The prepaid legal thing is quite interesting though, never knew you could retain a lawyers service at that kind of price. Always handy to know if things get messy.]]> http://www.dslreports.com/forum/remark,15516951 Mon, 20 Feb 2006 06:42:07 EDT http://www.dslreports.com/forum/remark,15516520 xdotnet : 3mbit is for the east coast.. we only get 1.5mbt on the west coast.]]> http://www.dslreports.com/forum/remark,15516520 Mon, 20 Feb 2006 02:40:57 EDT http://www.dslreports.com/forum/remark,15516258 anon : AOL advertises 3mbit speed, does anyone know if we will actually get 3mbit or just 1.5 mbit in Vancouver, BC area?]]> http://www.dslreports.com/forum/remark,15516258 Mon, 20 Feb 2006 01:29:42 EDT http://www.dslreports.com/forum/remark,15513576 xdotnet :

said by xdotnet :

You sure netscape has no cap? They claim to be unlimited (so does primus) but they don't say anything about transfer limits on the website.

when i sign up with netscape, i specifically ask the netscape cs about the bandwidth cap and was told that there is no cap and i can download as much as i want to.

if you wanna be sure, don't sign up online.. call them up.]]> http://www.dslreports.com/forum/remark,15513576 Sun, 19 Feb 2006 18:04:29 EDT http://www.dslreports.com/forum/remark,15512811 tumble :

said by xdotnet :

netscape is the only unlimited isp in bc right now not telus.

You sure netscape has no cap? They claim to be unlimited (so does primus) but they don't say anything about transfer limits on the website.]]> http://www.dslreports.com/forum/remark,15512811 Sun, 19 Feb 2006 15:48:59 EDT http://www.dslreports.com/forum/remark,15512199 xdotnet : netscape is the only unlimited isp in bc right now not telus.]]> http://www.dslreports.com/forum/remark,15512199 Sun, 19 Feb 2006 13:56:35 EDT http://www.dslreports.com/forum/remark,15509442 st7860 : so then with all these primus letters, in BC, the only unlimited ISP left is TELUS ADSL ! bleh!]]> http://www.dslreports.com/forum/remark,15509442 Sat, 18 Feb 2006 23:52:27 EDT http://www.dslreports.com/forum/remark,15508698 anon : They cant get away with it. Any good Lawyer can get you off.

I use Pre-Paid Legal, its a monthly charge of $21.00. You basically have a laywer on hand anytime you need it.

»www.kootenays-bc.com/prepaidlegal/

For thoses of you that are being charged I would think about it.

Primus made a Mistake on that Letter they send us. If you still have it then go read the third Paragraph. It States, they will be sending you emails keeping you up to date on your usage. I myself have never had one of these emails. I have never been emailed my account usage. I never have been able to check my usage because My account number does not work on there download usage site. (mine really does not work) I just figured I would wait untill I got my emails from Primus telling me where Iam at.

Now Thats it, a Lawyer will be able to fight Primus with that. Iam going to cancel Primus, if they try to Charge me I will get my laywer on them. And dont forget, with pre-paid. You dont pay. You only pay 21.00 a month. Its worth it. I have used it a few times.

I will keep you posted On what happens when I quit Primus.

Those of you that are being charged, Go pay your 21.00 and get the laywer on them. Theses Lawyers are based out in Van, theres a Team of them. They do alot of ICBC cases.
These are the Lawyers

»www.wgmlaw.com/

Keep us posted.]]> http://www.dslreports.com/forum/remark,15508698 Sat, 18 Feb 2006 21:45:55 EDT http://www.dslreports.com/forum/remark,15507307 anon : Yes Netscape is currently one of the providers I'm looking at. Problem with Western Canada is that we only have Telus for DSL, Shaw for Cable and basically everyone else just resells these. I hope Netscape behaves more professionally and ethically than Primus does.

In any case I know that god damned Primus is gonna take their sweet time getting Telus to free my DSL port and make it as long and painful as they can to get another DSL provider.

The Primus situation seriously pisses me off, they trump up charges to try to defraud the consumer and no one stands up for us. There's no avenue to address this behavior for the average consumer.

I wish this place wasn't so backwards for internet access, there are so few choices here. Telus and Shaw get away with having an internet access cartel, setting all the conditions among the providers and only allow reselling under the pretense of "competition".]]> http://www.dslreports.com/forum/remark,15507307 Sat, 18 Feb 2006 17:46:34 EDT http://www.dslreports.com/forum/remark,15507295 cruix : be careful. it says netscape recently changed it to "unlimited access", which is the same stunt Primus pulled.

"unlimited access" may not = "unlimited downloads". i know, their logic and marketing literature baffles me too.

BBB complaint link.
»complaint.bbb.org]]> http://www.dslreports.com/forum/remark,15507295 Sat, 18 Feb 2006 17:42:16 EDT http://www.dslreports.com/forum/remark,15506797 P2PLiterz : ohh my god i cant believe this LOL! i had shaw once and they pulled this shit on me so i was about to choose Primus for my ISP but instead i went to Netscape, there avaliable almost EVERYWHERE, if u can get Telus ADSL u can get netscape DSL (»join.netscape.ca/) there yall go they rock, i have downloaded and uploaded a lot and not 1 word from them, it even states unlimited usage.

-Tyson]]> http://www.dslreports.com/forum/remark,15506797 Sat, 18 Feb 2006 16:06:17 EDT http://www.dslreports.com/forum/remark,15506691 anon : Hell so people dont have to open a new window to see it I'll paste it here:

"Same experience here, but in this case they didn't even send a letter, just made up that part after they called me out of the blue yesterday. They want to charge $600+ in overusage and don't want to hear anything about it. Since I signed up for unlimited internet and they never once sent any notice of a policy change this is complete crap. You'd think they'd at least limit how far their people can push customers around, but they even make up bald faced lies.

Well obviously there's no chance in hell I'm gonna pay some BS charge they pulled out of their ass. So now I gotta find a new isp since they're cutting off my access within the next 72 hours. Unfortunately there aren't many choices within BC."]]> http://www.dslreports.com/forum/remark,15506691 Sat, 18 Feb 2006 15:46:32 EDT http://www.dslreports.com/forum/remark,15506575 anon : I posted a reply with my Primus situation in this thread »Primus majorly pissed me off. Charged $214 for excessive use (second post) and saw a reply directing us here. With their extreme conduct and the number of us they are screwing over they should really be taught a lesson. I know I'm pissed off enough that I'd take part in some legal action even if there's nothing left after the fees needed. Or any action that would highlight what they're doing and get them penalized.]]> http://www.dslreports.com/forum/remark,15506575 Sat, 18 Feb 2006 15:29:44 EDT http://www.dslreports.com/forum/remark,15506323 lemons9 : I was called 2 days ago and message was left asking me
to call them. I called the CSR dept, who then forwarded me to "collections". I spoke with Dawn who immediately berated me for my over-usage, $392 over :)

I was trying to reason that I cancelled the service Dec.15/05, which should have discontinued the service Jan.15/06. Jan.21/06 I called "Jinky" in Primus-India and was assured I wouldn't be billed for over-usage beyond Jan.20/06. I asked for it to be stopped, but it kept on commin'. Anyway, I said to Dawn (the super b!tch), that continuing a service that I didn't ask for and charging me is called "negative billing", which is illegal in Canada. I made my point she claimed that I was wrong and that she didn't see any notes from "Jinky".

Well here I am at work on my day off, trying to make up some over-time to pay this thing off.

My Netscape was setup earlier this week, I've quit them yesterday (no kidding) - I'm going back to Telus. Netscape w/ PPPoE doesn't allow me to serve very well.

Hope you have better luck than me....]]> http://www.dslreports.com/forum/remark,15506323 Sat, 18 Feb 2006 14:49:46 EDT http://www.dslreports.com/forum/remark,15502962 LupinThe3rd : I never said I would be taking my business elsewhere so they had no reason to presume as much. I merely asked that they drop it because they had never warned me as they claimed and that I would adhere to the new rules.

BTW I have read in previous posts that they did not charge the fee if you had discontinued with them.. can anyone confirm this?]]> http://www.dslreports.com/forum/remark,15502962 Fri, 17 Feb 2006 23:05:30 EDT http://www.dslreports.com/forum/remark,15502244 Squall_Leon : oh my god!! $400?]]> http://www.dslreports.com/forum/remark,15502244 Fri, 17 Feb 2006 21:27:37 EDT http://www.dslreports.com/forum/remark,15502208 Kardinal :

said by LupinThe3rd :

I asked if it would be ok if we could just consider today's email as that notification and drop the $400 some odd charges. No dice. He was extremely rude and cared more about this stupid charge then about saving a customer.

I'm not trying to be inflammatory to a situation that is already volatile (there's nothing like getting a rude CR when you're already upset - they should be at least civil at all times), but how much do you spend with Primus each month? If you 'Net access is ~$40 per month, that's almost a year's worth of service paid right there. Even if you have $40 worth of LD, it's still 5 months worth of billing at one go. From a business point of view, it doesn't make sense to say "sure, I'll forgive the $400 overage charge" unless you're spending a LOT of money with them when they can presume that you'll be taking your business elsewhere anyway.
--
All of us get lost in the darkness, dreamers learn to steer by the stars
All of us do time in the gutter, dreamers turn to look at the cars -- Peart/Lee/Lifeson
Join Team Helix]]> http://www.dslreports.com/forum/remark,15502208 Fri, 17 Feb 2006 21:22:41 EDT http://www.dslreports.com/forum/remark,15502185 xdotnet : netscape is basically aol. the difference between aol and netscape is the content that you get with the service.

fyi, when i resolve my ip, my dns shows xxxxxxx.aol.com. as for bittorrent, i was able to max out my download speed(1.3mbit) when i donwloading stuff from bittorrent. afaik, there is no port throttling with netscape.

imo, netscape adsl is quite stable. i've been leaving my computer on to dl stuff for the last 2 days; i haven't had a single disconnection.]]> http://www.dslreports.com/forum/remark,15502185 Fri, 17 Feb 2006 21:20:07 EDT http://www.dslreports.com/forum/remark,15500780 anon : Did anyone tried AOL as opposed to Netscape? How is AOL, is it stable with no bittorrent throttling and are the CR easy to work with?

Maybe it doesn't matter as AOL is pretty much the same as Netscape. Well, Netscape is cheaper.

I've cancelled Primus already and need to make the switch soon. More suggestions are welcome. Thanks guys!]]> http://www.dslreports.com/forum/remark,15500780 Fri, 17 Feb 2006 17:51:49 EDT http://www.dslreports.com/forum/remark,15499994 vxt : Thanks, I'm not going to afterall I guess. Sympatico has problems too but nothing anethical so far. Service is pretty much as they advertise it.]]> http://www.dslreports.com/forum/remark,15499994 Fri, 17 Feb 2006 15:59:58 EDT http://www.dslreports.com/forum/remark,15499822 cruix : my problem is that im afarid a few months after going to netscape they'll pull the same stunt that primus did. it is a real hassle to do isp hopping every couple of months.]]> http://www.dslreports.com/forum/remark,15499822 Fri, 17 Feb 2006 15:36:55 EDT http://www.dslreports.com/forum/remark,15499807 cruix : DO NOT switch to Primus unless you can live with

- unethical business practices (read: bait and switch)
- inept, rude, and most assuredly frustrating tech support / sales]]> http://www.dslreports.com/forum/remark,15499807 Fri, 17 Feb 2006 15:35:37 EDT http://www.dslreports.com/forum/remark,15499770 anon : So are you all having this problem located in the west and no one is from Ontario?

I was thinking about switching to Primus from Sympatico. But this thread is making me nervous. I download and upload any amount i want on Sympatico and they have no problem with it.]]> http://www.dslreports.com/forum/remark,15499770 Fri, 17 Feb 2006 15:32:18 EDT http://www.dslreports.com/forum/remark,15497777 Squall_Leon : Just switch to Netscape.

I am already at 100G:D]]> http://www.dslreports.com/forum/remark,15497777 Fri, 17 Feb 2006 10:52:08 EDT http://www.dslreports.com/forum/remark,15496219 LupinThe3rd : Yeah I bet they'll be changing their policy soon enough also but the CS I spoke to on the phone today said she had no knowledge of any such plans.

However maybe they'll at least give proper warning and not go all ape over collecting a fee per GB.

The last thing I said to the Primus supervisor on the phone was "Thank you and I'm glad you care more about collection than your customers".]]> http://www.dslreports.com/forum/remark,15496219 Fri, 17 Feb 2006 01:43:09 EDT http://www.dslreports.com/forum/remark,15493676 cruix : incidentally, netscape canada just changed their online advertising to "unlimited access to the internet" as opposed to unlimited downloads. sounds AWFULLY familiar, doesn't it?]]> http://www.dslreports.com/forum/remark,15493676 Thu, 16 Feb 2006 19:47:34 EDT http://www.dslreports.com/forum/remark,15493593 cruix : thanks guys for the reports! ]]> http://www.dslreports.com/forum/remark,15493593 Thu, 16 Feb 2006 19:35:31 EDT http://www.dslreports.com/forum/remark,15493025 anon : I received no notice from them either, I smell a class action suit coming on.......]]> http://www.dslreports.com/forum/remark,15493025 Thu, 16 Feb 2006 18:23:09 EDT http://www.dslreports.com/forum/remark,15491409 LupinThe3rd : Well today I got my email stating I was over and that I needed to contact them in regards to whether I would accept the charges:



As previously communicated in November and December 2005 via e-mail and letter, in order to continue to offer our DSL Internet service to all of our customers at a competitive rate, Primus Canada has implemented a 50GB bandwidth cap per month for DSL subscribers within British Columbia and Alberta.

As of January 31 , 2005 your account had over 100GB of usage. Additional traffic over the 50GB limit is charged at $2.95 per GB for each full and partial GB used. You will see these additional charges on your next invoice under “Other Charges and Credits.”

Your account will be temporarily suspended within 72 hours of this notice pending your payment confirmation of these charges by calling us at the number listed below. Please note that under the terms of the Acceptable Use Policy, Primus reserves the right to permanently disconnect your DSL account for violations of this policy.

You can view the Acceptable Use Policy at: »www.primus.ca/en/legal/aup.htm and the Terms and Conditions at: »www.primus.ca/en/legal/termsofuse.htm , both of which govern your service.

Please e-mail us at resicredit@primustel.ca or call us at 1-800-433-3325. Hours of operation are Monday to Friday 8-8 EST. Please call immediately regarding this situation.

Sincerely,

Residential Internet Services
Primus Canada



Anyway after calling them I got to talk to a really rude customer service rep who kept arguing that not only did they notify me by letter in the mail but they also emailed me. I never recieved either so we elevated to his supervisor.

I explained that I was unaware of the new policy due to not being informed, and that had I known I would have complied (by switching to another ISP). I asked if it would be ok if we could just consider today's email as that notification and drop the $400 some odd charges. No dice. He was extremely rude and cared more about this stupid charge then about saving a customer.

We are also cancelling our long distance plan with Primus. My sincere advice is to stay away from them. First they go back on their word about unlimited downloads without reason or notification, and on top of my nasty experience where it took 2 months for them to troubleshoot my initial hook up of the service, now they treat me very badly. I am very dissatisfied.]]> http://www.dslreports.com/forum/remark,15491409 Thu, 16 Feb 2006 17:58:40 EDT http://www.dslreports.com/forum/remark,15492672 CookieKid : Damn it! I'm already over my 50GB (~59GB) and I still have the rest of the month to deal with! We don't have to pay if they don't notify us of the cost right? ]]> http://www.dslreports.com/forum/remark,15492672 Thu, 16 Feb 2006 17:42:26 EDT http://www.dslreports.com/forum/remark,15492520 anon : Yet on their website, they stil have this posted:

High Speed Internet with Unlimited Access
Instantly online, with surfing speeds dramatically faster and far superior to traditional Dial Up speeds (up to 30 times faster); up to 1.5 Mbps downstream and 512 Kbps upstream*
Surf anytime and as long as you want at a simple flat rate ... Surf on your own terms ...
]]> http://www.dslreports.com/forum/remark,15492520 Thu, 16 Feb 2006 17:21:40 EDT http://www.dslreports.com/forum/remark,15492510 anon : I just got a phone call from Primus.... they want to charge me $380 extra just for January!!! Absolute Bullshi1!! I never got a letter or a phone call until today! I was so pissed, I talked to the senior Dept head, and she said there is nothing they can do about it.... after 1 hr of pleading my case, she would budge, so I told her to stick her bill and ADSL up her ass!! I'm pissed!!!]]> http://www.dslreports.com/forum/remark,15492510 Thu, 16 Feb 2006 17:19:53 EDT http://www.dslreports.com/forum/remark,15492156 CookieKid : holy crap! are you serious?! how much did you go over?!]]> http://www.dslreports.com/forum/remark,15492156 Thu, 16 Feb 2006 16:32:54 EDT http://www.dslreports.com/forum/remark,15491058 tv99 : Bad news guys, I got a phone call from Primus about my over-usage last month and going to charge me $2xx extra. The CR said thatthere would not be any warning/call when you are over 50GB.]]> http://www.dslreports.com/forum/remark,15491058 Thu, 16 Feb 2006 14:01:56 EDT http://www.dslreports.com/forum/remark,15459144 tumble : I was part of the original group of people who got a warning via email a few months ago, but on the same day they claimed to disconnect me they changed their mind. Perhaps they changed their bandwidth policy after all the complaints of false advertising or maybe they'll just be billing you $3/gig extra. Primus is so disorganized, the reps are uninformed about whats going on and you're just better off with another dsl provider. ]]> http://www.dslreports.com/forum/remark,15459144 Sun, 12 Feb 2006 12:26:48 EDT http://www.dslreports.com/forum/remark,15458896 anon : So far so good, As of now Iam over 50 with 15 days left to go.No email from primus or phone call. Makes you wonder.]]> http://www.dslreports.com/forum/remark,15458896 Sun, 12 Feb 2006 11:42:14 EDT http://www.dslreports.com/forum/remark,15451164 cruix : well i guess all the people that went past 50 gigs got kicked off the net and hence no reply. either that or we'll have to wait a little longer for casulty reports.]]> http://www.dslreports.com/forum/remark,15451164 Sat, 11 Feb 2006 02:27:53 EDT http://www.dslreports.com/forum/remark,15376634 anon : I hit 91gigs before it went back to 0. Nothing happen. I guess its a matter of waiting to here from the first person to get a warning.]]> http://www.dslreports.com/forum/remark,15376634 Wed, 01 Feb 2006 10:21:29 EDT http://www.dslreports.com/forum/remark,15375345 cruix : knowing how inept the folks working at Primus are (no offence intended, its just simply a matter of fact), I wouldnt be suprised if they dont end up bugging you guys about the overusage until WELL over it has past (like a couple of months down the road).]]> http://www.dslreports.com/forum/remark,15375345 Wed, 01 Feb 2006 02:09:38 EDT http://www.dslreports.com/forum/remark,15375103 Drood : Panicked today when something came in my wifes name (phone is in her name) from Primus... I nervously opened it...

And they're trying to sell me a cellphone...

Been downloading pretty much non-stop since going over. Still going strong...]]> http://www.dslreports.com/forum/remark,15375103 Wed, 01 Feb 2006 00:55:15 EDT http://www.dslreports.com/forum/remark,15339023 jamos669 : I think the issue lies with uniserve who sells to primus in the west. They were likely unimpressed with the large amount going thru their system so they requested a policy change.]]> http://www.dslreports.com/forum/remark,15339023 Thu, 26 Jan 2006 23:34:58 EDT http://www.dslreports.com/forum/remark,15338468 anon : They could have, I bet it was telus that was leaning on them.
Look how many heavy downloaders dropped Primus after that letter. I bet Telus is happy now and Primus does not even care, If they did, I would have been shut down or have gotten some kind of warning by now. Untill Someone gets a warning them Iam not going to bother checking my Usage. Like the letter says, Phone call first before they can bill you extra.So in the mean time, Happy Torrenting :)]]> http://www.dslreports.com/forum/remark,15338468 Thu, 26 Jan 2006 22:12:07 EDT http://www.dslreports.com/forum/remark,15337473 Drood : Yep, I'm over as well now. Still got net...

So did they just do this to put the fear of *insert deity of choice* up us?]]> http://www.dslreports.com/forum/remark,15337473 Thu, 26 Jan 2006 20:01:59 EDT http://www.dslreports.com/forum/remark,15335074 Drood : I'm 200 megs from hitting it... WHEEEEEEE!]]> http://www.dslreports.com/forum/remark,15335074 Thu, 26 Jan 2006 14:45:18 EDT http://www.dslreports.com/forum/remark,15330922 anon : Leve it going, I really doubt there going to do anything. I would have been shut down allready. Right now I got a 2 gig file coming down :) I guess we will see.

Lonebear]]> http://www.dslreports.com/forum/remark,15330922 Wed, 25 Jan 2006 22:58:37 EDT http://www.dslreports.com/forum/remark,15330805 Drood : I'm all of 700 megs away, so may leave Mister Torrent playing with the net tonight:) If they cut me off, that'll work nicely, as it'll get me out of dealing with something I will otherwise have to do:)]]> http://www.dslreports.com/forum/remark,15330805 Wed, 25 Jan 2006 22:41:53 EDT http://www.dslreports.com/forum/remark,15330071 anon : Well I am at 65gigs. Still no Phone call or Email. Internet is fine. I checked my billing for the month, still the same $27.00.

I guess we will see what will happen this week when I hit 70-80 gig mark. Untill then, Up to you if you want to go past 50 gigs. They might try to bill me for it yet.]]> http://www.dslreports.com/forum/remark,15330071 Wed, 25 Jan 2006 21:00:11 EDT http://www.dslreports.com/forum/remark,15315597 Drood : You're a hero Tank!

So how have you figured this out? By the month? Or billing period? Despite my best efforts to keep it down, I'm gonna hit 50 gigs by the end of the week.

It's only when you have to start measuring it you realise how much bandwidth you use. God help me when baseball season starts and MLB.TV is back on...

Keep us posted! The letter clearly stated they'd nuke you and you'd have to agree to the overcharging...

The plot thickens...]]> http://www.dslreports.com/forum/remark,15315597 Tue, 24 Jan 2006 04:38:45 EDT http://www.dslreports.com/forum/remark,15314777 winmx : finally got my netscape to work!!!
got the line provisioned on the 19 of jan. and got netscape service thru my telus modem on the 23 of jan.
am using telus modem, hooked up isp thru my router and just to let you guys know it uses PPPoE
set up was pretty easy, account name and password needed
one dynamic ip provided
speed is @ 1.5 mb down and 540 kb up
slow but at least it's unlimited at the moment :D
@tank - i don't think they will charge you, but if they do , you can dispute those mofos!. tell them you don't check your usage and that they were supposed to stop your service at 50 gigs!!! not your fault]]> http://www.dslreports.com/forum/remark,15314777 Tue, 24 Jan 2006 00:12:49 EDT http://www.dslreports.com/forum/remark,15313531 anon : Well, iam at 58gigs with still no phone call or email and I still have Internet. Makes me wonder, I will keep going, should get to 80 gigs with no problems.]]> http://www.dslreports.com/forum/remark,15313531 Mon, 23 Jan 2006 21:25:03 EDT http://www.dslreports.com/forum/remark,15312332 Drood : I'm turning blue here!]]> http://www.dslreports.com/forum/remark,15312332 Mon, 23 Jan 2006 18:58:59 EDT http://www.dslreports.com/forum/remark,15302264 Drood : Interesting.

Can you do me a favour? Check your modem. Is your activity light flashing almost constantly. There's no access going on on my connection, yet the activity light is flashing constantly. I've not paid attention in a while and wondered if maybe it's worms etc... Trying to connect. Doesn't seem to be upping the usage. Just wondering what it is.

I guess the question is I wonder if they give you some breathing room at 50 gigs, so if you go a gig or two over, it goes...

Sitting here waiting with baited breath:)]]> http://www.dslreports.com/forum/remark,15302264 Sun, 22 Jan 2006 12:09:55 EDT http://www.dslreports.com/forum/remark,15302219 anon : Well I am over the 50gig mark. Still have Internet and so far no Phone call or Email. I should get another few gigs in today, I will Post back later.]]> http://www.dslreports.com/forum/remark,15302219 Sun, 22 Jan 2006 12:00:09 EDT http://www.dslreports.com/forum/remark,15301018 Drood : When you bust through the 50 gig mark, please post and keep us updated. Well, me really since everyone else has buggered off from Primus it seems. I'm getting more and more annoyed with this:

1) We're NOT capped at 50 gigs. We're capped below that. Check the usage. They're doing it at 1,000,000 bytes equalling a megabyte. 1,048,576 is a megabyte. So we're losing 24K per megabyte. So by my rough math, we're losing 1.2 gigabytes of traffic, so the cap is actually 48.8 gigs combined.

2) The usage thing seems spurious. I was keeping a close eye on it today, and the traffic is NOT in real time. I was on Skype for 3 hours, and my usage was around 70 megs when I was done. Then about 3 hours later (I was checking it regularly), it had jumped to include Skype traffic. So the usage is a few hours behind it would seem.

Just through regular usage with a little streaming video, no downloading torrents or whatever, I'm averaging 500 megs a day. This is bloody ridiculous. That's 15 gigabytes regular usage just visiting regular websites like message boards etc... (Where idiots have 1 megabyte signature pictures. Thank god for Adblock).

Really curious to see if you get nailed for going over. I've got less than 2 gigs to go, but have no backup so can't really risk it. Your potential sacrifice will be deeply appreciated:)]]> http://www.dslreports.com/forum/remark,15301018 Sun, 22 Jan 2006 05:05:46 EDT http://www.dslreports.com/forum/remark,15296016 Arkstrikle : sheez 5 days i'am at 9 days this is bullshit!
now its the weekend so be like at least 11 before they
don anything.]]> http://www.dslreports.com/forum/remark,15296016 Sat, 21 Jan 2006 12:23:28 EDT http://www.dslreports.com/forum/remark,15295820 anon : I did the same thing, switch from Telus to Primus. Now with this cap, I got shaw in as a backup. Iam going to Go way over the 50 gig to see what happens. Right now Iam at 45gigs with 11 days to go. Should be easy to get 70-80 gigs by that time. If they cut me off then no big deal, I will use my shaw untill I can get Telus hooked up again. Atleast with Telus you can get into the 100gig before they email you. I will Post back after I hit past the 50gig. ]]> http://www.dslreports.com/forum/remark,15295820 Sat, 21 Jan 2006 11:50:05 EDT http://www.dslreports.com/forum/remark,15291608 Drood : I know when I switched from Telus to Primus (less than two months before they pulled this bait and switch), I lost internet, but the link light was still on for a further 4 days.

I really do want to go on a mad downloading spree, test the cap, but I can't afford to go without net access, and have no other option. (Not even a reliable local wifi access point.) ]]> http://www.dslreports.com/forum/remark,15291608 Fri, 20 Jan 2006 18:50:34 EDT http://www.dslreports.com/forum/remark,15291328 danf : Wow, I got home and the link light is out... they released the port already. :D]]> http://www.dslreports.com/forum/remark,15291328 Fri, 20 Jan 2006 18:15:10 EDT http://www.dslreports.com/forum/remark,15289440 danf : I was scheduled to be cancelled on the 15th. So, five days. However, they still haven't released the line (the DSL link light is still on.) :uhh:]]> http://www.dslreports.com/forum/remark,15289440 Fri, 20 Jan 2006 14:31:36 EDT http://www.dslreports.com/forum/remark,15288805 Arkstrikle : how many days did u have to wait for that to happen.
i'am at 8 days and counting.]]> http://www.dslreports.com/forum/remark,15288805 Fri, 20 Jan 2006 13:07:46 EDT http://www.dslreports.com/forum/remark,15288774 danf : They finally cancelled me today, I can't get an IP anymore. However, the DSL link light is still on, so until they get off their butts and yank the card out of the DSLAM (or whatever it is they do) I can't sign up for another ISP. :huh:]]> http://www.dslreports.com/forum/remark,15288774 Fri, 20 Jan 2006 13:03:20 EDT http://www.dslreports.com/forum/remark,15284959 Arkstrikle : there no use calling them.they no nothing
got there heads up there asses.
tempted to call telus tell em to pull the port.
cause primus isnt seem to be pushing it to much.]]> http://www.dslreports.com/forum/remark,15284959 Thu, 19 Jan 2006 22:19:37 EDT http://www.dslreports.com/forum/remark,15283525 winmx : the 2 CS that i talked to all said 50 gb combined!!!
d/l and u/l are counted
maybe you should call them to make sure, i don't care anymore as i have already cancelled primus :)]]> http://www.dslreports.com/forum/remark,15283525 Thu, 19 Jan 2006 19:22:46 EDT http://www.dslreports.com/forum/remark,15281594 Drood : Troy: Interesting... It says 50 gig DOWNLOAD limit. Not combined... Probably just bad wording but still.

I'm 3 gigs from the 50 gig cap. I wrote to them and asked when the cap runs from and too, and got a reply saying I didn't provide enough information for them to answer the question?!

So, anyone gone over yet? I'm aiming to do it at the end of the month. My billing period is from the 3rd-3rd, so I'm gonna try and hit 50 gigs on the last day of the month, then do the math (if I don't get booted) and then try to hit 50 gigs on the 2nd of Feb.

The fact that not one person has posted saying they've been cut off makes me very suspcious.]]> http://www.dslreports.com/forum/remark,15281594 Thu, 19 Jan 2006 14:52:14 EDT http://www.dslreports.com/forum/remark,15280996 Arkstrikle : jan 19th 1 week after i was told i will be disconnected.
i still have internet.this is really starting to piss me off.

Welcome to primus technical support were here to give u the
run around..want a curry with that sir ,have a very very very
nice day to u sir!]]> http://www.dslreports.com/forum/remark,15280996 Thu, 19 Jan 2006 13:33:53 EDT http://www.dslreports.com/forum/remark,15275512 winmx : jan 18 and i still have internet!!!
better not be charged for this crap, cause i'm gonna d/l like crazy, gotta abuse this focking primus ;)]]> http://www.dslreports.com/forum/remark,15275512 Wed, 18 Jan 2006 19:11:31 EDT http://www.dslreports.com/forum/remark,15275042 troymc8 : Hello Mr. McDonald,

Thank you for your message regarding Primus Canada services. I am pleased to provide you with the requested information.

At this time we don't offer ADSL service for residential usage. What we offer is DSL that requires a land line. When it comes to our TalkBroadband VoIP service you can have your internet service with any provider.

We would need to determine if the service would be available in your area before completing your order. The DSL services does have a 50 GB download limit. We do service Edmonton so it's more than likely that we can offer DSL in case you consider this option in the future.

I hope the information provided meets your requirements. If you have any additional questions, please do not hesitate to communicate with us via email anytime.

Best Regards,

Michael
Customer Service Associate
www.primustel.ca

Kindly note, Primus Canada now offers a full range of services. For more information on these services, please do not hesitate to visit our website at www.primustel.ca.]]> http://www.dslreports.com/forum/remark,15275042 Wed, 18 Jan 2006 18:10:48 EDT http://www.dslreports.com/forum/remark,15272435 Arkstrikle : i'am still connected to primus..still waiting maybee
tomorrow!]]> http://www.dslreports.com/forum/remark,15272435 Wed, 18 Jan 2006 13:01:47 EDT http://www.dslreports.com/forum/remark,15272076 anon : I'm proud to say that as of 11PM PST on Jan 17th, Priums fully pulled the plug on me!!!:D

I still dont have their prepaid envelope yet!;)]]> http://www.dslreports.com/forum/remark,15272076 Wed, 18 Jan 2006 12:18:59 EDT http://www.dslreports.com/forum/remark,15270612 tv99 : Its 5am here,just get up and couldn't wait to check my connection. The "link" on the modem is still ON and I got a IP address(169.254.x.x) but no DNS and Default Gateway assigned and I can't access internet(web,FTP,BT nor emule). So does it mean that I have been disconnected?]]> http://www.dslreports.com/forum/remark,15270612 Wed, 18 Jan 2006 08:27:38 EDT http://www.dslreports.com/forum/remark,15269527 anon : Primus does have a call centre in India...so beware:huh:]]> http://www.dslreports.com/forum/remark,15269527 Wed, 18 Jan 2006 00:37:53 EDT http://www.dslreports.com/forum/remark,15269514 winmx : was it an east indian lady? prolly the same one i got lmao:huh:]]> http://www.dslreports.com/forum/remark,15269514 Wed, 18 Jan 2006 00:34:54 EDT http://www.dslreports.com/forum/remark,15269401 Arkstrikle : yeah i called them this morning too.
they said i was disconnected..i'am like
i still have internet is still have the same ip
i'am still on primus..i'am like can i talk to someone
with some technical skills. all i got was the run around.
every bloody person on the phone is east indian..= dumbasses
on computers.]]> http://www.dslreports.com/forum/remark,15269401 Wed, 18 Jan 2006 00:15:14 EDT http://www.dslreports.com/forum/remark,15267802 winmx : jan 17 and i still have internet!!! lmao
called CS at primus and they said that my service has been disconnected!!!
said that it may take a few hours or days to lose internet as they may have some delay,
what a micky mouse outfit!!
calling netscape now to see if they can hook me up anyways, will keep posted]]> http://www.dslreports.com/forum/remark,15267802 Tue, 17 Jan 2006 19:18:27 EDT http://www.dslreports.com/forum/remark,15267415 danf : I cancelled Dec 15th, and my email stopped working this morning, but the actual internet access is still on.

I've been checking my usage every day but the bandwidth usage page they have provided hasn't shown any downloads since Jan 3rd or so... I've manually added it up and it says 45GB usage, even though I know that's WAY off. I haven't been tracking my usage otherwise...

I guess I'll be receiving a package pretty soon then, sounds like.]]> http://www.dslreports.com/forum/remark,15267415 Tue, 17 Jan 2006 18:29:36 EDT http://www.dslreports.com/forum/remark,15265176 Arkstrikle : well i got my prepaid package in the mail finally.
but i;am still not disconnected.
they want me to send a ethernet cable back that could be
a problem cause the one they gave me broke.
had to buy a new one..i aint sending that modem back until
i get my netscape modem and my line disconnected!]]> http://www.dslreports.com/forum/remark,15265176 Tue, 17 Jan 2006 13:11:06 EDT http://www.dslreports.com/forum/remark,15262775 Arkstrikle : yeah telus charged me 100 bucks for my old modem cause i took
to long to send it back..then i finally sent it back
took alot of hassle to give me the credit back.

and if they charge u 175.00 for the modem.

its a joke we know about how much those modems cost.
i'd say 20 to 30 bucks tops.
talk about a cash grab.
i used like 28 gigs for jan.
boy if they dont disconnect us all of 2006 and not charge us
that be great!

yeah i nvr got a prepaid package back yet either.]]> http://www.dslreports.com/forum/remark,15262775 Tue, 17 Jan 2006 02:27:07 EDT http://www.dslreports.com/forum/remark,15262562 winmx : 10 pm and still connected
still haven't received bag for modem, was told it was sent on jan 11, and would take 4-5 bus. days
and i have 1 month to return it or $170 charge !!
i have gone over 150 gigs since dec 15!!
asked cs what my bill was and she said $28.45 which is the right price
but got her to credit me @ $14 because i didn't use a whole month of service for jan.
apparantly they don't really keep track of usage, since i have gone over 50 gigs without being shut down as they say
and i'm pretty sure you can't be charged for going over 50 gigs, because they are supposed to shut you down when you do, to let you know you have gone over
hope that helps
but don't quote me on that ;)]]> http://www.dslreports.com/forum/remark,15262562 Tue, 17 Jan 2006 01:26:43 EDT http://www.dslreports.com/forum/remark,15261797 CookieKid : Has anyone gone over the 50GB limit yet? ]]> http://www.dslreports.com/forum/remark,15261797 Mon, 16 Jan 2006 23:14:50 EDT http://www.dslreports.com/forum/remark,15260992 Squall_Leon : Most important!!

Anyone received prepaid courier for modem?

We don't want to get charged $170 for modem.]]> http://www.dslreports.com/forum/remark,15260992 Mon, 16 Jan 2006 21:30:33 EDT http://www.dslreports.com/forum/remark,15260587 Arkstrikle : i noticed they cancled the email service and the usenet
service..yet the main internet still works..
pathetic all i can say.]]> http://www.dslreports.com/forum/remark,15260587 Mon, 16 Jan 2006 20:30:52 EDT http://www.dslreports.com/forum/remark,15260467 Squall_Leon : LOL!!!!!

My internet is still working!!!
I wonder this is good or bad? ;)]]> http://www.dslreports.com/forum/remark,15260467 Mon, 16 Jan 2006 20:15:55 EDT http://www.dslreports.com/forum/remark,15260456 anon : WHEN THE HELL THEY GONNA PULL THE PLUG ON ME!!:mad:

They've should've done it Jan 12!!! My primus email doesnt work...but regular surfing still hasn't changed!!]]> http://www.dslreports.com/forum/remark,15260456 Mon, 16 Jan 2006 20:14:32 EDT http://www.dslreports.com/forum/remark,15260271 winmx : i cancelled on dec 16, 2005, so today should be last day of primus, 4 pam pacific, called them and was assured would be disconnected tonight.
had to confirm as i am signed up with another dsl provider netscape, and need this cancelled account for sure
will keep you guys posted, unless i have no internet lmao]]> http://www.dslreports.com/forum/remark,15260271 Mon, 16 Jan 2006 19:53:00 EDT http://www.dslreports.com/forum/remark,15257687 Arkstrikle : okay its 11:00am monday 16th
i was supposed to get disconnect on thursday the 12th.
what is this 30day x 2 policy total bullshit.should have
been disconnected by now!]]> http://www.dslreports.com/forum/remark,15257687 Mon, 16 Jan 2006 13:56:44 EDT http://www.dslreports.com/forum/remark,15246976 zod5000 : the best bet is to continually switch between a DSL provider and a Cable provider. This is the tequenique i've opted to use.. allthough I ahven't made it far.

used to be on shaw, went to telus for a few years, they gave me email warnings for about 8 months, then day they called and threatened suspension, i behaved, then i called 3web, and got that sorted out and installed. I still have my DSL modem, so if i ever get a warning from 3web, then i'll go back to telus (as people aren't getting warnings right now), then maybe back to shaw, then back to telus or maybe netscape dsl

the reason i think its a good idea to from dsl to cable, is i assume you get a warning first. so you act nice, and bullshit them that you'll behave. Then you call up the opposite provider, and get them to set you up. If you were on DSL and then tried to to DSL again, you've gotta wait to get disconnected from primus first, then you can call telus and get hooked up.. could take weeks. ]]> http://www.dslreports.com/forum/remark,15246976 Sat, 14 Jan 2006 20:57:23 EDT http://www.dslreports.com/forum/remark,15244563 anon : As of 11AM PST Primus still hasn't pulled the ADSL plug on me....GRRhttp://i.dslr.net/v2/lite/grey/angry.gif
[:mad:] RR!!!!!]]> http://www.dslreports.com/forum/remark,15244563 Sat, 14 Jan 2006 13:58:31 EDT http://www.dslreports.com/forum/remark,15240616 anon : Horses arse. I never heard of such horseshit in my life .. They do not charge 175.00 for a modeum. Where in the love of God did you get your facts. Off of the cereal box perhaps.]]> http://www.dslreports.com/forum/remark,15240616 Fri, 13 Jan 2006 21:18:45 EDT http://www.dslreports.com/forum/remark,15240002 Squall_Leon : lol, disconnecting thousands of Primus customers
haha]]> http://www.dslreports.com/forum/remark,15240002 Fri, 13 Jan 2006 19:51:08 EDT http://www.dslreports.com/forum/remark,15238322 Arkstrikle : well were heading into a weekend.
so i dont think telus works on weekends.
i bet wont happen till sometime next week.
unless they do it in the next 3 or 4 hours.
there probably really busy right now.
disconnecting thousands of primus customers!]]> http://www.dslreports.com/forum/remark,15238322 Fri, 13 Jan 2006 16:10:42 EDT http://www.dslreports.com/forum/remark,15238174 tv99 : I called Primus this morning and the rep told me that I will be disconnected in any minute.I guess they have notified Telus to unhook me but they have no idea when Telus will do that...]]> http://www.dslreports.com/forum/remark,15238174 Fri, 13 Jan 2006 15:49:19 EDT http://www.dslreports.com/forum/remark,15235040 anon : So where is everyone going next? I cant decide. Im tempted to try telus enhanced untill i get kicked then 3web untill im kicked then shaw again..... I would try netscape but Primus has confirmed that i cant live with 1.5 down .. ]]> http://www.dslreports.com/forum/remark,15235040 Fri, 13 Jan 2006 07:19:56 EDT http://www.dslreports.com/forum/remark,15234817 Arkstrikle : they keep screwing me around it be confirmed allright.
confirmed in blood!]]> http://www.dslreports.com/forum/remark,15234817 Fri, 13 Jan 2006 05:23:38 EDT http://www.dslreports.com/forum/remark,15234776 jeffnoone : The problem is not whether your modem stops working, but rather whether they pull the "card" at the Telus substation - until they do that, there could potentially between quite a period between losing your ADSl connnection, and subsequent ability to engage an alternate ADSl ISP
I have this to look forward to on the 30th, but could people post how this disconnection phase goes, even if smoothly?

Are you all confirming disconnection in writing? I haven't as yet

Are they guaranteeing to send the workorder to Telus immed on the disconnection date?]]> http://www.dslreports.com/forum/remark,15234776 Fri, 13 Jan 2006 04:41:35 EDT http://www.dslreports.com/forum/remark,15234370 tv99 : Same here, hope that it will be gone before midnight. I called them twice to confirm my cancellation and don't want to talk to them anymore.]]> http://www.dslreports.com/forum/remark,15234370 Fri, 13 Jan 2006 01:15:14 EDT http://www.dslreports.com/forum/remark,15231501 Arkstrikle : well its disconnection day jan the 12th
and i'am still not disconnected yet so wtf is up with primus!]]> http://www.dslreports.com/forum/remark,15231501 Thu, 12 Jan 2006 17:58:09 EDT http://www.dslreports.com/forum/remark,15219394 Arkstrikle : they pick on b.c
cause it rains all the time so were stuck inside.
dnloading more then the rest of the country!
cant skate on the ponds here so.we spend all our time
dnloading.]]> http://www.dslreports.com/forum/remark,15219394 Wed, 11 Jan 2006 05:32:23 EDT http://www.dslreports.com/forum/remark,15218900 xdotnet :

Hello XXXXXXXX,

Thank you for your message regarding your account number XXXXXXXXX with
Primus Canada.

Since December a 50 MB download cap has been implemented for all DSL users
in British Columbia.

If you have any additional questions, please do not hesitate to communicate
with us via email anytime.

Best Regards,

1. 50gb cap
2. delisted from nasdaq
3. funny 50mb cap cs email

lol.. i'm gonna cancel my primus service and sign up with netscape.]]> http://www.dslreports.com/forum/remark,15218900 Wed, 11 Jan 2006 01:25:47 EDT http://www.dslreports.com/forum/remark,15218573 Arkstrikle : there total morons at that company.
50megs webmaster must be a total moron for sure.]]> http://www.dslreports.com/forum/remark,15218573 Wed, 11 Jan 2006 00:20:16 EDT http://www.dslreports.com/forum/remark,15216431 anon : Only implemented for BC?]]> http://www.dslreports.com/forum/remark,15216431 Tue, 10 Jan 2006 19:41:36 EDT http://www.dslreports.com/forum/remark,15216041 anon : Hello XXXXXXXX,

Thank you for your message regarding your account number XXXXXXXXX with
Primus Canada.

Since December a 50 MB download cap has been implemented for all DSL users
in British Columbia.

If you have any additional questions, please do not hesitate to communicate
with us via email anytime.

Best Regards,

/me LOLs at 50 MB --- MB!!]]> http://www.dslreports.com/forum/remark,15216041 Tue, 10 Jan 2006 18:44:05 EDT http://www.dslreports.com/forum/remark,15215179 lafont02 : And that's not even using all his bandwidth. He can go faster.]]> http://www.dslreports.com/forum/remark,15215179 Tue, 10 Jan 2006 16:47:59 EDT http://www.dslreports.com/forum/remark,15206611 Drood : I'm starting to wonder if it's bogus. Like when I signed up for Telus, their website CLEARLY STATED you had 5 gigs down, 1 gig up. Despite the fact it was unlimited.

Now I'm tracking my usage. Someone here said it went 15th to 15th. I've already done 55 gigabytes in that period, so obviously not. Not done the other math yet.

I wrote to Primus and asked what period the cap runs too, and have not heard anything.

I had started to consider that it was a scare tactic. Would make sense. Why do it here and not Ontario. Tempted to push my luck... If I lose internet for a few days, big deal...

Really curious... ]]> http://www.dslreports.com/forum/remark,15206611 Mon, 09 Jan 2006 15:39:46 EDT http://www.dslreports.com/forum/remark,15206033 Arkstrikle : okay i called primus they told me i get disconnected.
on the 12th of jan 3days away.

i called netscape before i called primus.
told them the line would be disconnected on the 13th
so i guess perfect timing.

the only thing is the modem wait from netscape.
dunno how long primus expects there old modem back.

may bee i can use theres for awhile.

i wonder how long it takes netscape to provision the line
with there service..guess depends on how lazy the guy a telus
is to fiddle with the port.]]> http://www.dslreports.com/forum/remark,15206033 Mon, 09 Jan 2006 14:21:06 EDT http://www.dslreports.com/forum/remark,15199489 anon : sorry, canadianisp.com doesn't have a good province filter for ALBERTA i found 95% of the isp's listed under edmonton were ontario-only.

still waiting for AOL to respond back...]]> http://www.dslreports.com/forum/remark,15199489 Sun, 08 Jan 2006 15:27:08 EDT http://www.dslreports.com/forum/remark,15195215 Awassa9 : Also, I came across this as a potential ISP Finder:

»www.canadianisp.com/

Lets find a decent ISP shall we?]]> http://www.dslreports.com/forum/remark,15195215 Sat, 07 Jan 2006 20:59:15 EDT http://www.dslreports.com/forum/remark,15195204 Awassa9 : As an aside, someone mentioned 3web as a possibility. So, I checked through their ULA and these are a few sections that almost made me fall off my seat: (good read, bad ULA)

“3web reserves the right to restrict Internet access to reflect restrictions imposed by underlying Carriers providing wholesale Internet access to 3web, and to restrict such access by users who consume in excess of the average bandwidth usage in order to enable proportional access by other users. In lieu of or in addition to restricting access as aforesaid 3web may, in its reasonable discretion, levy additional charges for excessive use of bandwidth within specified parameters as may be changed from time to time.”

“You will be notified of any applicable fees prior to incurring liability for such fees and, by providing your billing information, you agree that you are liable for payment of such fees. 3web reserves the right to change fees or billing methods at any time and 3web will provide thirty days notice of such changes. If you do not agree, you may cancel the Services; however, you will not be entitled to receive a refund for the charges already incurred and you are responsible for timely payment of such amounts (including any applicable late fees).”

“Residential Usage and Usage Restrictions: HS Users shall not use any business, e-commerce, file servers, credit card authentication or other business application in utilizing the HS Service.”

“DSL Software: Users who wish to subscribe to HS Service with DSL must agree to install the necessary software known as "Access Manager" as same may be modified from time to time to enable connection to the Internet through a DSL line. 3web assumes no responsibility whatsover for such installation or the results of the said installation.”

“HS Users shall only be permitted to use approved brands, configurations and types of network devices, appliances, modems or other equipment brands. HS Users shall not be permitted to utilize any type of telephone service over the said HS Service including, without limiting the generality of the foregoing, Voice Over Internet Protocol ("VOIP")”

“HS Service Termination: 3web reserves the right in its sole discretion to disconnect any HS User where the configuration or usage by that HS User is identified as causing network problems of any kind or where the HS User otherwise makes improper use of the HS Service. A cancellation fee will be levied for disconnection of the HS Service.”]]> http://www.dslreports.com/forum/remark,15195204 Sat, 07 Jan 2006 20:58:07 EDT http://www.dslreports.com/forum/remark,15193840 Squall_Leon : 130G? Isn't it same as the amount in usage checking site?]]> http://www.dslreports.com/forum/remark,15193840 Sat, 07 Jan 2006 17:13:11 EDT http://www.dslreports.com/forum/remark,15193295 Arkstrikle : in the new year i cut my usage down to
around 1 gig a day.
but i did like 130 gigs in dec.
payin for it may as well use it.]]> http://www.dslreports.com/forum/remark,15193295 Sat, 07 Jan 2006 15:38:20 EDT http://www.dslreports.com/forum/remark,15188862 Squall_Leon : I think they will make some of us examples if the overusage continues. hm]]> http://www.dslreports.com/forum/remark,15188862 Fri, 06 Jan 2006 21:44:55 EDT http://www.dslreports.com/forum/remark,15179432 anon : looks like they're not charging for overusage? maybe the letter was just to scare us? I received the normal amount of payment.]]> http://www.dslreports.com/forum/remark,15179432 Thu, 05 Jan 2006 19:06:51 EDT http://www.dslreports.com/forum/remark,15177796 Arkstrikle : i use dumeter
so i know exactly what i use.
have had it running for year and half.]]> http://www.dslreports.com/forum/remark,15177796 Thu, 05 Jan 2006 15:45:26 EDT http://www.dslreports.com/forum/remark,15175855 danf : Interesting, my usage statistics went inaccurate on Jan 2nd again. So now I have no idea what my usage is after that point. Oh well, I'll just print out the December usage and January usage when I'm done so they can't try billing me.]]> http://www.dslreports.com/forum/remark,15175855 Thu, 05 Jan 2006 11:29:43 EDT http://www.dslreports.com/forum/remark,15172740 Squall_Leon : I wonder postoffice nearby accept pre paid courier.]]> http://www.dslreports.com/forum/remark,15172740 Wed, 04 Jan 2006 22:40:30 EDT http://www.dslreports.com/forum/remark,15165613 Arkstrikle : yeah i had the very same bill date.
lets hope thats the last bill!

this whole overcharge thing could be a scare tactics
ploy too.

sending the modem back is no hassle they send u a prepaid
package..

i just hope they disconnect us the day were supposed to get
disconnected...think gonna phone netscape.ca 5 days before
tell em to send the modem..cause it takes 5 days to get here.
the less down time the better!]]> http://www.dslreports.com/forum/remark,15165613 Wed, 04 Jan 2006 02:35:29 EDT http://www.dslreports.com/forum/remark,15165266 Squall_Leon : »dslusage.primus.ca/

You can check the usage here.

It seems usage measurement isn't accurate.

I received the bill on Dec 28.
It was 28 dollars which is right amount.

My disconnection date is Jan 12th. hm....

Only hassle is sending the modem back.]]> http://www.dslreports.com/forum/remark,15165266 Wed, 04 Jan 2006 01:04:56 EDT http://www.dslreports.com/forum/remark,15165202 Drood : So, I'll try again, ANYONE know a viable alternative in Edmonton? I'm still stuck with Primus, and not knowing when or where the usage is measured to or from, I have no damn clue how much I've used. (If it's my billing cycle, I'm at around 22 gigs.)

What's worse is they say they'll send you emails to inform you when you're getting close to limit... Which would be great, if I'd ever managed to get my damn Primus email account working, which I haven't.

What with that, and having to manually add up the usage, I'm ready to tell them to screw themselves. (Still gonna file a complaint with the CRTC. I encourage others to do the same.) Just gotta find a viable alternative.]]> http://www.dslreports.com/forum/remark,15165202 Wed, 04 Jan 2006 00:54:33 EDT http://www.dslreports.com/forum/remark,15162842 anon : :mad::mad::mad::mad:
regarding primus, they said that they would monitor my usage starting the 15 of dec, where they would cut my service at 50 gigs level and that i would have to call them back if i wanted to resume service, but at $2.95 per gig thereafter!!! and that if i hit 100 gigs, i would be permanently suspended!!!! hahahaha
so of course i cancelled them and used it like crazy, and i hit 100 gigs by dec 28, without them shutting me down????wtf!!! they better not charge me for overusage!!!!!
that's like $150 !!!!!!!!
if they do i will reverse all charges and call up the Better Business Bureau !!!!!!!

cancelled primus on the 16th of december, called netscape and ordered netscape high speed dsl, told them that i was still with primus til jan 16, but the guy i talked to said that i gave them permission to have netscape to connect me b4 the 16th,where they let me hear an automated msg and pressed 1 to agree, so as soon as i receive my modem which should take about 4-5 business days, i should be able to get service.
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:]]> http://www.dslreports.com/forum/remark,15162842 Tue, 03 Jan 2006 20:01:57 EDT http://www.dslreports.com/forum/remark,15162079 Squall_Leon : Anyone received an overcharged bill?]]> http://www.dslreports.com/forum/remark,15162079 Tue, 03 Jan 2006 18:25:13 EDT http://www.dslreports.com/forum/remark,15137406 Squall_Leon : 30 days notice is fatal. That's last remaining chance for Primus to make money off from us.

Just rest it easy until last day then we are all safe.

I hope my usage meter is reset on new years.]]> http://www.dslreports.com/forum/remark,15137406 Sat, 31 Dec 2005 01:42:09 EDT http://www.dslreports.com/forum/remark,15135827 jeffnoone : To Squall_Leon, Arkstrickle and other early cancellers

I cancelled today after a totally frustating call to an individual who clearly had to read the manual before he could answer anything - he was quite insistent that I would have to pay the overcharge for any usage after Dec 15, despite the fact I have never been formally notified. No supervisors were available!!
Not even vaguely apologtic, altho my contribution to the conversation could not be characterised as pleasant !!
BTW he insists that the usage period will be every 15th of the month, so yet another variant on the actual billing period

Luckily the Web usage site shows me around 40GB, so I should be OK, altho cannot be fully cancelled until jan 30 - I have a load-sharing modem and currently a cable connection also

Note that there is one further way that Primus can screw us over, and that is to be slow in having their "card" (this seems to be some hardware or software device which is installed in the local Telus substation) removed.
Can you early adopters let us know how quickly they remove this, as providers like Netscape can do nothing till this is gone?

I had the same problem in the opposite direction (from Telus to Primus), where Primus sent an installer (I assume a subcontracted Telus guy) to set me up, but could do nothing as Telus took a couple of days to remove their end fully from my previous subscription]]> http://www.dslreports.com/forum/remark,15135827 Fri, 30 Dec 2005 21:44:46 EDT http://www.dslreports.com/forum/remark,15134885 Squall_Leon : Yes, 30 days.

I am waiting for Jan 12 which is my last day.

Damn this company. I can't wait.]]> http://www.dslreports.com/forum/remark,15134885 Fri, 30 Dec 2005 19:26:30 EDT http://www.dslreports.com/forum/remark,15132766 wwwater1 : hey guys, bad news.

Don't use your internet like crazy YET. I just talked with this C.S person and he told confirmed that 1) YES if you cancel you won't be charged w/ over use charge. but the catch is that 2) You need to give 30 day ahead notice, that means if you cancel on Dec 21, you're still with them until Jan 21...that means anything over use in this month still COUNT and is still CHARGED!!!]]> http://www.dslreports.com/forum/remark,15132766 Fri, 30 Dec 2005 14:31:34 EDT http://www.dslreports.com/forum/remark,15121558 Squall_Leon : I am waiting for mine too...]]> http://www.dslreports.com/forum/remark,15121558 Wed, 28 Dec 2005 22:54:32 EDT http://www.dslreports.com/forum/remark,15121477 Arkstrikle : my bill came for dec it was 28 dollars.
is that the last bill dunno]]> http://www.dslreports.com/forum/remark,15121477 Wed, 28 Dec 2005 22:40:42 EDT http://www.dslreports.com/forum/remark,15115637 IVNP : I wouldn't be so sure of that... Not sure about you but unlike other ISP, Primus asked for credit card info when you register(which I kinda hate) so they already got your info can charge you for those. I guess you can dispute the charge but sounds messy. Damn I want sympatico here!]]> http://www.dslreports.com/forum/remark,15115637 Wed, 28 Dec 2005 03:36:21 EDT http://www.dslreports.com/forum/remark,15115172 Arkstrikle : not gonna be an overcharge bill.
i canceled the service. the main tech guy told me
they cant overcharge me unless i remain with the service.
cause i canceled already.

this guy new what he was talking about.
only person i did find on there that new anything.
the rest of them are useless.]]> http://www.dslreports.com/forum/remark,15115172 Wed, 28 Dec 2005 01:05:58 EDT http://www.dslreports.com/forum/remark,15114176 Squall_Leon : Overcharged bill...horrible.!!]]> http://www.dslreports.com/forum/remark,15114176 Tue, 27 Dec 2005 22:15:47 EDT http://www.dslreports.com/forum/remark,15109114 jamos669 : enjoy your overage bill]]> http://www.dslreports.com/forum/remark,15109114 Tue, 27 Dec 2005 08:08:44 EDT http://www.dslreports.com/forum/remark,15108406 Arkstrikle : more then 10 gigs
i did 13 gigs up down in 24 hours at 160k/sec
and i wasn't getting a solid 160 either.

well there threat of abusing the system and getting kicked off
early that was like 2 weeks ago
i;am up over 120gigs..pathetic company all i can say.
like a bunch of chickens running around with there heads cut off!]]> http://www.dslreports.com/forum/remark,15108406 Tue, 27 Dec 2005 01:29:26 EDT http://www.dslreports.com/forum/remark,15102003 jeffnoone : Damn, 6815.74MB and counting at 1900 PST for my live daily count

Looks like they are going to get me for 10GB today, which is about the theoretical max at 160 kB/sec
Good stuff on alt.binaries.hdtv at the moment, a group which probably has had over 200GB posted in last 48 hrs]]> http://www.dslreports.com/forum/remark,15102003 Sun, 25 Dec 2005 22:17:26 EDT http://www.dslreports.com/forum/remark,15101479 Squall_Leon : In fact, I haven't got a letter, even a bill yet.

I wonder what's going on?]]> http://www.dslreports.com/forum/remark,15101479 Sun, 25 Dec 2005 20:20:03 EDT http://www.dslreports.com/forum/remark,15101143 jeffnoone : Anyone else notice a(sad) significant improvement in the accuracy of the on-line usage meter in BC?

After several months where they had stopped reporting current day usage live and where they underestimated usage,
they got me for 6GB yesterday and 5GB already today 4PM PST,

In my case, they now seem alarmingly accurate, and also report live usage - nice Xmas pressie Primus!!!

Time to move on, due to high cost of overruns

As others have said, being caught in a "bait n switch" is so frustrating - more time about to wasted on the phone organising and coordinanting a replacement

BTW I have yet to get a registered letter from them - any comments?
Are all warning letters registered?

I have been a light user by meter for some months, after 130GB in one month about 6 monthsago, so maybe I have yet to make it into the "offender" group!!]]> http://www.dslreports.com/forum/remark,15101143 Sun, 25 Dec 2005 18:52:51 EDT http://www.dslreports.com/forum/remark,15098448 anon : thats possible only about 230KB/s on average
and i nko places that have way more than 600GB of stuff available to download ;)]]> http://www.dslreports.com/forum/remark,15098448 Sun, 25 Dec 2005 02:04:50 EDT http://www.dslreports.com/forum/remark,15097692 Squall_Leon : Anyone got a overcharged bill yet?]]> http://www.dslreports.com/forum/remark,15097692 Sat, 24 Dec 2005 23:28:59 EDT http://www.dslreports.com/forum/remark,15092676 Gtr7 :

said by TFArchive :

I did 600GB a couple months back on sympatico

Right. :uhh:

Thats 833MB/HOUR @ 24/7 for a month ... busy. :D

]]> http://www.dslreports.com/forum/remark,15092676 Sat, 24 Dec 2005 03:51:34 EDT http://www.dslreports.com/forum/remark,15087304 gyerr : I just got of the phone to verify this with Primus, and its all TRUE!!! The person I spoke with had no clue, had to go "Find" out. I cancelled my home phone request, and WILL find another ISP, once the 25/month expires.]]> http://www.dslreports.com/forum/remark,15087304 Fri, 23 Dec 2005 11:35:09 EDT http://www.dslreports.com/forum/remark,15076396 Squall_Leon : yes, everyone wants the answer.

I hope they last longer than Primus....

Anyone's usage page is working incorrectly? Mine does....]]> http://www.dslreports.com/forum/remark,15076396 Wed, 21 Dec 2005 20:54:48 EDT http://www.dslreports.com/forum/remark,15075051 wwwater1 : How good is netscape? Are they truly unlimited as they claim?

By the way, how many days does it take to get it up and running?]]> http://www.dslreports.com/forum/remark,15075051 Wed, 21 Dec 2005 17:46:54 EDT http://www.dslreports.com/forum/remark,15073958 Bait_hammer : Telus adsl services don't use PPPoE, however resellers do have the option of setting up service through PPPoE.]]> http://www.dslreports.com/forum/remark,15073958 Wed, 21 Dec 2005 15:47:57 EDT http://www.dslreports.com/forum/remark,15073778 anon : I didn't recieve the letter until yesterday... FIVE DAYS AFTER the bandwidth started... now that's call an ADVANCE NOTICE....

Even from the envelope... the post date was Dec 15 from Ontario... i live in BC... there is no way I can receive the notice before today with the 2 days shipping, weekend, and signature required.... Once I read the notice.. I sent them an email right away... the email address LISTED on the letter... and this morning I got an email back and stated.. That has nothing to do with tech support, try customer service... wtf...

WORST TECH/CUSTOMER SUPPORT I EVER HAD....]]> http://www.dslreports.com/forum/remark,15073778 Wed, 21 Dec 2005 15:30:03 EDT http://www.dslreports.com/forum/remark,15064482 anon : how come the netscape technicians are telling me they use PPPoE? I thought telus doesnt use that?]]> http://www.dslreports.com/forum/remark,15064482 Tue, 20 Dec 2005 13:31:59 EDT http://www.dslreports.com/forum/remark,15061906 Arkstrikle : yeah 40 a month is a bit expensive.
but atleast its unlimited.

aol and netscape basically the same service.
sept netscape is 5bucks cheaper..
all owned by same company.]]> http://www.dslreports.com/forum/remark,15061906 Tue, 20 Dec 2005 03:51:52 EDT http://www.dslreports.com/forum/remark,15061037 Squall_Leon : Not too bad. Just think about how much you will squeeze with it per month. All you can.:) Still cheaper than Shaw.]]> http://www.dslreports.com/forum/remark,15061037 Tue, 20 Dec 2005 00:11:37 EDT http://www.dslreports.com/forum/remark,15060922 anon : To all those who are looking to switch, Netscape would be your only choice at the moment, well, AOL Canada could be considered the other option. I spoke with numerous technicians at Netscape and each one of them has confirmed the unlimited bandwidth service they offer.
Anyways, does anyone think Netscape will price-match Primus rates? $39.95 for Netscape is kinda expensive.

Thanks]]> http://www.dslreports.com/forum/remark,15060922 Mon, 19 Dec 2005 23:52:55 EDT http://www.dslreports.com/forum/remark,15060847 wwwater1 : Can we from now on discuss what alternatives we can turn to?

I believe now reading all these posts we all agree that Primus' are a big liar on the explicit statement of unlimited download, and are very dissapointing. I, and sure many of us, are wanting to swithc. Does anyone know which ISPs are possible alternatives?]]> http://www.dslreports.com/forum/remark,15060847 Mon, 19 Dec 2005 23:42:52 EDT http://www.dslreports.com/forum/remark,15056037 pradoman : This may just be coincidence but the last few days every time I try to use Azureus (bittorrent) my internet connection mysteriously vanishes and I have to restart my computer. Anyone else experiencing this?]]> http://www.dslreports.com/forum/remark,15056037 Mon, 19 Dec 2005 12:34:06 EDT http://www.dslreports.com/forum/remark,15047828 anon : I think if you havn't recieved the registered letter from them, and the fact that there website still shows no info about these costs, you could dispute the charges regardless.. and if you pay by CC even better... they just cant change the contract without notifing you...]]> http://www.dslreports.com/forum/remark,15047828 Sun, 18 Dec 2005 03:02:16 EDT http://www.dslreports.com/forum/remark,15044872 Squall_Leon : It's kinda hassle to take a legal action on them.]]> http://www.dslreports.com/forum/remark,15044872 Sat, 17 Dec 2005 16:25:11 EDT http://www.dslreports.com/forum/remark,15044115 Arkstrikle : then i'll sue em!
for false information]]> http://www.dslreports.com/forum/remark,15044115 Sat, 17 Dec 2005 14:12:39 EDT http://www.dslreports.com/forum/remark,15043688 Squall_Leon : What if they charge you?]]> http://www.dslreports.com/forum/remark,15043688 Sat, 17 Dec 2005 13:03:50 EDT http://www.dslreports.com/forum/remark,15039706 Arkstrikle : okay i'am up to 76gigs of traffic for december according to my
du-meter.how much is it gonna take to abuse before they disconnect me.

i wish i could borrow that 7mbit link then i could do some
serious abusive damage at like 50gigs a day.
if this doesnt work gonna have to use phone abuse.
start treating the customer support bad.
i read in the policy one way to get your service terminated.]]> http://www.dslreports.com/forum/remark,15039706 Fri, 16 Dec 2005 19:41:34 EDT http://www.dslreports.com/forum/remark,15038584 Drood : I just checked my usage for November, and it was 66 gigabytes. That's up and down combined.

I can understand users going over 100 being threatened, but I've barely gone over...

Sucks that it's over your billing cycle, that means every goddamn month now I'm going to have a friggin' calculator to work out how much I've used. Dumb fuckers.]]> http://www.dslreports.com/forum/remark,15038584 Fri, 16 Dec 2005 17:08:05 EDT http://www.dslreports.com/forum/remark,15036079 AnimeEd : I'm not sure if they disconnected me or it's just down
But my ADSL light is gone, using my backup Shaw connection now.]]> http://www.dslreports.com/forum/remark,15036079 Fri, 16 Dec 2005 11:24:22 EDT http://www.dslreports.com/forum/remark,15034323 Arkstrikle : if u asked to disconnect your service.
they cant charge you 2.95 a gig.

but if your abuse the service they can disconnect you
early.

if your stay with primus and you go over the 50gig cap
your will be charged 2.95 per gig.

stupid thing is there crappy notice in the mail most of us
receive counts towards this month.which is fairly short
notice and bad business practices on there behalf.
the cap doesnt reset at all its perm so if your leeched 50gigs
it doesnt go back to Zero.

hope that clears things up for your guys.]]> http://www.dslreports.com/forum/remark,15034323 Fri, 16 Dec 2005 02:00:06 EDT http://www.dslreports.com/forum/remark,15033533 danf :

said by Squall_Leon :

---

So they will charge us or disconnect?

I prefer disconnection though....

---

This I don't know. My usage is at only 40GB for my billing period (according to their online usage stats.) I'm not taking any chances and am just going to idle online until my next billing cycle starts, THEN I'll phone and bug them again.]]> http://www.dslreports.com/forum/remark,15033533 Thu, 15 Dec 2005 23:34:19 EDT http://www.dslreports.com/forum/remark,15032243 Squall_Leon : So they will charge us or disconnect?

I prefer disconnection though....]]> http://www.dslreports.com/forum/remark,15032243 Thu, 15 Dec 2005 20:48:06 EDT http://www.dslreports.com/forum/remark,15029683 danf : I was told a second time it was by billing month (not by a calendar month.) So I have to wait 6 days before using it again...]]> http://www.dslreports.com/forum/remark,15029683 Thu, 15 Dec 2005 15:38:11 EDT http://www.dslreports.com/forum/remark,15028606 danf : When I cancelled this morning they told me it goes by billing period (and my billing period ends on the 20th, new one starts on the 21st.) I added up my usage manually from Nov 21-now and it says I've only used 40GB. Whether those are the same numbers that they see remains to be seen.... at least I'll be able to use 50GB from the Dec 21-Jan 15. Maybe I should speak with management today to confirm this first.

Oh well, at least I won't have to deal with this until the New Year. I already have Shaw hooked up so I can switch over in a blink anyway.]]> http://www.dslreports.com/forum/remark,15028606 Thu, 15 Dec 2005 13:19:39 EDT http://www.dslreports.com/forum/remark,15028209 Arkstrikle : okay here is the run down after calling primus
and talking to the pathetic tech support
who didn't know anything totally clueless.
brain of 3 year old.

after getting shifted around musical chairs with different
people at primus.i finally got someone who knows whats going
on.

if u cancel the service u will not be charge 2.95 a gig
the cap doesn't reset so if you used say over 50 gigs this
month and you didn't disconnect they will slap you with the 2.95 ser charge per gig.

so if your one of those people like me who used over 50gigs
they told me if you abuse the service more.they will disconnect you early,and you wont get charged extra.

so i told them good i will abuse your system
and i look for word to the early disconnect.

because of there stupid policy i even told them i'd
pay and extra month but they wouldn't go for it.

so the only way to get out of it is disconnect and abuse!

so people if you wanna screw these Assholes over for Screwing us,lets do a full out Abuse Primus Month!

maybe they wake up and change there stupid halfassed gay
policy.

Who with me In this Revolt!!!]]> http://www.dslreports.com/forum/remark,15028209 Thu, 15 Dec 2005 12:26:17 EDT http://www.dslreports.com/forum/remark,15026210 Xort8 : Oh ya they are way low, my listed usage is about 60% of my real useage. (as counted from BT sums, and a bandwidth tracker prog that my motherboard gave me) ]]> http://www.dslreports.com/forum/remark,15026210 Thu, 15 Dec 2005 02:35:35 EDT http://www.dslreports.com/forum/remark,15026202 danf : Has anyone checked their bandwidth usage screen? I just checked mine and I'm positive it's understated. I'm not even sure now how much I've used... and I wonder if those are the numbers Primus themselves are using.]]> http://www.dslreports.com/forum/remark,15026202 Thu, 15 Dec 2005 02:31:13 EDT http://www.dslreports.com/forum/remark,15026197 danf : I can't even get through to Primus, they keep hanging up on me...]]> http://www.dslreports.com/forum/remark,15026197 Thu, 15 Dec 2005 02:29:01 EDT http://www.dslreports.com/forum/remark,15026195 Xort8 : Well I read the EULA and saw that 30 day tag back in nov and had my acounted ended on the 2nd of dec. I signed up with Acanac the day before, I think.

Acanac then billed me on the 5th for my dec month, then shipped my DSL modem to me on the 13th. It was missing parts (1 USB cable 1 CD, so no big deal). I phoned them that day and had the worst phone call in the history of bad phone service, ended up only just bearly getting an email address out of the moron on the phone.

Today I very nicely got a reply back to my billing question about the charge for dec, without any connection and the missing parts in my order.

I now quote the email I got;

quote:

---

Billing for Dec

Hi,

As you have nformed us about the details off the things you did not get with the router we have put it in the billing acount information box off yours

Thank you,
Technical Support
Acanac

---

WOW, I found an ISP with the people too incompetent to work for Primus.

Thanks for just skipping over the part about being billed for a connection that isn't on, and I love how they deftly ignored my request to work out an account credit for Dec. Another email will be sent and another phone call made.

Why can't I find an ISP that isn't ass backwards?]]> http://www.dslreports.com/forum/remark,15026195 Thu, 15 Dec 2005 02:27:18 EDT http://www.dslreports.com/forum/remark,15025955 Squall_Leon : Tech support said they will implement cap on other provinces as well including Ontario not only BC and Alberta.]]> http://www.dslreports.com/forum/remark,15025955 Thu, 15 Dec 2005 00:59:45 EDT http://www.dslreports.com/forum/remark,15025256 Arkstrikle : Feel like were be'ing help Hostage.
Feels like i'am the guy in Celtic Pride Movie.

i dont mind paying them 25 bucks for the rest of december
if they disconnect me now.

last guy who said like a girl friend that wont let go.
atleast u can shoot the girl friend problem solved.
but this Primus Fiasco sheez gggrrr..all i can say.
Pure Frustration.]]> http://www.dslreports.com/forum/remark,15025256 Wed, 14 Dec 2005 22:57:32 EDT http://www.dslreports.com/forum/remark,15024946 Squall_Leon : yeah, that's what I am gonna do. Web surfing.....going back to old shaw days.]]> http://www.dslreports.com/forum/remark,15024946 Wed, 14 Dec 2005 22:10:46 EDT http://www.dslreports.com/forum/remark,15024505 Arkstrikle : think i have to call netscape tell em to not bill me for this month,cause primus are major assholes,and wont disconnect me.
i dunno it takes 2sec to flip a switch..lazy mofo's off for a quick cash grab.

i gotta call em tomorrow primus find out if the cap resets.
if not not gonna be fun web surfing for 1 month.]]> http://www.dslreports.com/forum/remark,15024505 Wed, 14 Dec 2005 21:25:41 EDT http://www.dslreports.com/forum/remark,15024130 Squall_Leon : Primus's like Persistent ex-girl friend who doesn't want to break up.....]]> http://www.dslreports.com/forum/remark,15024130 Wed, 14 Dec 2005 20:44:24 EDT http://www.dslreports.com/forum/remark,15024111 Squall_Leon : I would prefer paying another month if I can kick Primus out now. For 30 days, I am toast. ]]> http://www.dslreports.com/forum/remark,15024111 Wed, 14 Dec 2005 20:43:01 EDT http://www.dslreports.com/forum/remark,15024061 Squall_Leon : Get the netscape. Guys. netscape.]]> http://www.dslreports.com/forum/remark,15024061 Wed, 14 Dec 2005 20:37:02 EDT http://www.dslreports.com/forum/remark,15021369 tumble : If you absolutely cannot wait the 30 days to get off primus dsl, then cancelling your land line is the only alternative. I think telus might waive the land line setup fee if you signup to their dsl at the same time.]]> http://www.dslreports.com/forum/remark,15021369 Wed, 14 Dec 2005 15:17:51 EDT http://www.dslreports.com/forum/remark,15021268 danf : I was wondering about AOL so I called them. Apparently they still use some proprietary dialer or something on highspeed so myself (who uses linux) apparently can't get it. I thought it might be PPPoE or something but they couldn't really answer.

Makes me wonder what they are selling... it is close to $50/monthly.]]> http://www.dslreports.com/forum/remark,15021268 Wed, 14 Dec 2005 15:06:35 EDT http://www.dslreports.com/forum/remark,15020765 Drood : I'd rather be capped than give AOL money... Unless they're really good;)

Just got told how to use the usage site in my situation, (in case anyone else has a similar problem, I had to use my activation code rather than my account number) and much to my amusement, mid way through the month, I've used less than half of the cap! So 50 gigabytes isn't going to screw me over that much it would seem. Kinda funny.

Still pissed about how they've done this though, so will try and switch if a viable option appears. ]]> http://www.dslreports.com/forum/remark,15020765 Wed, 14 Dec 2005 13:55:58 EDT http://www.dslreports.com/forum/remark,15017695 anon : ;) as well any edmonton primus uses, could you please post here where you think you gonna sign up for now? I'm AOL in mind but as a last ditch effort, i'll probably go with some lite internet while im away. come march though im looking nowhere but up.]]> http://www.dslreports.com/forum/remark,15017695 Wed, 14 Dec 2005 02:07:09 EDT http://www.dslreports.com/forum/remark,15017676 anon : yea, the thought of being charged for over-collecting the latest uhh "deep space paranamogram" releases from multiple "satellites" across our universe is scaring me. what else will i use for my 1960's nasa-spec 3TB of harddrive space now? illegal downloading?? nonsence... :huh:]]> http://www.dslreports.com/forum/remark,15017676 Wed, 14 Dec 2005 02:02:12 EDT http://www.dslreports.com/forum/remark,15017178 Squall_Leon : I don't want to use internet in a horror of getting overcharged,,,,]]> http://www.dslreports.com/forum/remark,15017178 Wed, 14 Dec 2005 00:15:23 EDT http://www.dslreports.com/forum/remark,15016401 Arkstrikle : whats the score with that cap.
i'am at 60gigs does it reset,since they wanna bill me for another 30 stupid days.

funny bell expressvu for your dish
u can cancel the service in like 15mins
30 days is absolutely absurd!]]> http://www.dslreports.com/forum/remark,15016401 Tue, 13 Dec 2005 22:24:04 EDT http://www.dslreports.com/forum/remark,15015851 Squall_Leon : Anyway you guys better start cancel now.....

It seems 30 days will be their last chance to squeeze money from me.]]> http://www.dslreports.com/forum/remark,15015851 Tue, 13 Dec 2005 21:24:07 EDT http://www.dslreports.com/forum/remark,15014303 jeffnoone : Can I clarify the address of the usage site
Up until now, I have used a Uniserve address, put in my phone number, then get diverted to anoter site where I put in my Primus user number

Is this still the site, or is there another usage site?

As yet no letter for me, altho used less than 50GB last 3 months, but did use 146GB in one month about 4 months ago

North Shore Vancouver]]> http://www.dslreports.com/forum/remark,15014303 Tue, 13 Dec 2005 18:14:37 EDT http://www.dslreports.com/forum/remark,15014125 Drood : Primus certainly are The Grinch this Christmas...

I'm not up on the technology regarding DSL, or the internet. I know protocols and that, but not the hardware side. Am I correct in assuming they have, for want of a better word, a pipe which can handle X amount of data? Since I've not noticed any performance issues with Primus, if this is the case, we're obviously not overtaxing the network, so why cap it? I mean perhaps I'm hopelessly wrong...

I don't know. I can't cancel until I find an alternative, but 30 days is ridiculous...

Still not heard a thing from customer service, so I still can't check my actual usage. Anyone know how to get in touch with someone in authority at Primus? As in a higher up in the company?]]> http://www.dslreports.com/forum/remark,15014125 Tue, 13 Dec 2005 17:49:49 EDT http://www.dslreports.com/forum/remark,15013289 anon : well i just got the mail today (they even mail in express)
sh*t wy adsl doing this follist stuff ahhh is there new unlimited high speed
50g/month not bad but wy not 100g]]> http://www.dslreports.com/forum/remark,15013289 Tue, 13 Dec 2005 16:06:15 EDT http://www.dslreports.com/forum/remark,15013142 fvvr : no, I haven't noticed that. Nonetheless, their tech support is not the best. I called them the other day to see why I couldn't connect to the internet. I told the tech lady I'm not picking up an IP address from the DHCP server. After a long pause she replies: IPPPPP address....? ]]> http://www.dslreports.com/forum/remark,15013142 Tue, 13 Dec 2005 15:44:55 EDT http://www.dslreports.com/forum/remark,15012169 Arkstrikle : grrr 30 days is bullshit.
i called to cancel..telus did it in 1day
i already ordered this new adsl service so i need my line free
i told primus this and also told them if stay on it 30days
i will use my 50gig cap and then some and you will charge me
3 dollars a gigabyte.

i Want it canceled Now..very angry at em so they get my message!

hey anyone notice when u call primus always get a Hindu on the line, do they outsource to India?]]> http://www.dslreports.com/forum/remark,15012169 Tue, 13 Dec 2005 13:27:48 EDT http://www.dslreports.com/forum/remark,15009791 CookieKid : they'll send you a box to mail back.]]> http://www.dslreports.com/forum/remark,15009791 Tue, 13 Dec 2005 03:50:38 EDT http://www.dslreports.com/forum/remark,15009702 Arkstrikle : anyone know the score about sending a primus modem back to them?

with telus the post office took it back free of charge.]]> http://www.dslreports.com/forum/remark,15009702 Tue, 13 Dec 2005 03:07:43 EDT http://www.dslreports.com/forum/remark,15009684 CookieKid : I haven't received any notification of this implementation yet. That sucks! :(]]> http://www.dslreports.com/forum/remark,15009684 Tue, 13 Dec 2005 03:02:26 EDT http://www.dslreports.com/forum/remark,15009680 Drood : So we start at zero in 3 days? Well that's something. They're still assholes though. I mean am I alone in only becoming aware of this today. (Or yesterday as we're gone midnight I guess.)

Of course that still doesn't solve my problem. That being the fact I'm unable to track my usage. (And I can't run any software reliably to check it, since I'm using 3 different machines.)

I would cancel now, but I don't know of a decent ISP to switch to here in Edmonton.

Thanks for the info Squall.

If anyone knows a decent ISP to switch too in Edmonton, please post it. I mean 50 gigs isn't too unreasonable I guess, but if there's an uncapped one, I will gladly switch again.

BTW, someone said something about having the payment set up to be taken from their bank account. I found out when I got screwed by student loans that you can reverse a payment up to 3 months after it happens. For a further $10, you can block it so that company can never take money again.

Just thought I'd mention it. ]]> http://www.dslreports.com/forum/remark,15009680 Tue, 13 Dec 2005 02:59:50 EDT http://www.dslreports.com/forum/remark,15009664 Arkstrikle : 1 month
thats no good i have to cancel right away
order the new service.
not sticking around on that shitty isp for a month.]]> http://www.dslreports.com/forum/remark,15009664 Tue, 13 Dec 2005 02:52:42 EDT http://www.dslreports.com/forum/remark,15008802 Squall_Leon : I will try AOL Canada or Netscape.

One thing is if you want to cancel Primus, do it now as soon as you can. Since you have to give them 1 month notice...... I cancelled today so my last day will be Jan 12. I can't wait.]]> http://www.dslreports.com/forum/remark,15008802 Mon, 12 Dec 2005 23:35:03 EDT http://www.dslreports.com/forum/remark,15008463 Arkstrikle : thats good news now i can dnload tonight
and cancel tomorrow.

which isp u gonna go with?]]> http://www.dslreports.com/forum/remark,15008463 Mon, 12 Dec 2005 22:54:11 EDT http://www.dslreports.com/forum/remark,15007454 Squall_Leon : I just called to cancel.

And They told me counting usage will start from Dec 15th.
Most importantly everyone starts from Zero!!(hew........:o)

Anyway I cancelled. At least I feel better knowing I won't be charged for overusage now.(I already used 100GB until now.....)]]> http://www.dslreports.com/forum/remark,15007454 Mon, 12 Dec 2005 20:48:40 EDT http://www.dslreports.com/forum/remark,15007196 Arkstrikle : i'am calling tomorrow to cancel primus.
i signed up with netscape.ca adsl
they said the down time is like a few days.
instead when i was with telus to primus it took 11days.
thought i was gonna shoot myself of boredom.]]> http://www.dslreports.com/forum/remark,15007196 Mon, 12 Dec 2005 20:14:28 EDT http://www.dslreports.com/forum/remark,15006756 Drood : It's friggin' ridiculous! I've got a subscription to stuff like MLB etc... Why is it ISP's get crappier as content starts to actually USE broadband? They lure you in with promises of unlimited downloads, then smack you when you use it.

So far I'm writing to the Better Business Bureau, and will be complaining to the CRTC too. (Not that they'll do anything, but it's fun to make some government oaf do paperwork.)

This is just like when Telus had their "unlimited long distance". They killed it off, and the consumer had no recourse.

Given I can't be the only one that didn't receive this mythical communication last month, I fail to see how they can retroactively charge us when the cap, technically, doesn't exist yet.

Definitely received nothing in my email. My email address forwards to my Gmail account, and Gmail deletes nothing. There is nothing at all from them other than the monthly invoice, and their spam.]]> http://www.dslreports.com/forum/remark,15006756 Mon, 12 Dec 2005 19:22:25 EDT http://www.dslreports.com/forum/remark,15006727 anon : oooh yay.. it's 2.95 * GB hey?... oh ya, i'm gonna get f'd up. open wide? :o:mad:]]> http://www.dslreports.com/forum/remark,15006727 Mon, 12 Dec 2005 19:16:51 EDT http://www.dslreports.com/forum/remark,15006588 anon : the math for my overcharge penalty isn't very calming either.
it would mean this month, i would be charged for 324gb over the 50gb limit... mm 324gb*2.50.. is equal to...
810 bux
my internet bill this month would be ... $834.95
plus 7% tax
mm
$893.40
this is f**k;nG beautiful.
i guess i could close my bank account and pay my credit card off next week and cancel that too.]]> http://www.dslreports.com/forum/remark,15006588 Mon, 12 Dec 2005 18:59:43 EDT http://www.dslreports.com/forum/remark,15006491 caffodian : Got the letter today too =/

This is pretty lame considering the way they had originally advertised primus dsl.

Oh well, such is the way of western Canada ISPs.]]> http://www.dslreports.com/forum/remark,15006491 Mon, 12 Dec 2005 18:47:58 EDT http://www.dslreports.com/forum/remark,15006358 anon : any ideas on where to sign up for a decent no cap adsl provider in edmonton, telus hates me :huh: and shaw cable just doesnt work up in this apartment building too much interference with the building lines.
I just called in today to cancel next month
I'll be away for two months but need a decent isp to upload my travel pictures to my landisk.]]> http://www.dslreports.com/forum/remark,15006358 Mon, 12 Dec 2005 18:29:03 EDT http://www.dslreports.com/forum/remark,15005817 Drood : Oh yeah, another thing: Do we even have any idea what period they are using to determine how much we used? ]]> http://www.dslreports.com/forum/remark,15005817 Mon, 12 Dec 2005 17:16:30 EDT http://www.dslreports.com/forum/remark,15005806 tv99 : Just got the register mail today and I called to cancel right away.Another crazy thing is that I have to wait a month to get my phone line free..]]> http://www.dslreports.com/forum/remark,15005806 Mon, 12 Dec 2005 17:14:31 EDT http://www.dslreports.com/forum/remark,15005547 Drood : Just signed up to post about this.

I signed up with Primus recently. "Unlimited" it said. My account was activated on October 11th.

Today I get the letter. The thing is, I received NOTHING prior to this. No warning or anything. Today was the first I've learnt of this. The usage page doesn't even work for me. It asks for a login and password, which I don't have. When the account was setup, I gave tech support my MAC address so they could put it in the system. I never had to do any signing up for anything.

I just sent the following to customer service:
---
I received the letter dated December 8th today.

First of all, the letter states "as previously communicated". We received no such communication, whether it be email or regular mail. This is the first we have learnt of this change. It says the cap comes into effect on December 15th. Therefore you have given a mere 3 days warning.

That in itself is bad enough, but your DSL usage site does not work. I enter my phone number, and it asks for my account number. I enter that, and it says " You must provide a valid username/password to login."

Firstly, there is no box that requests that, and secondly, we never received a valid username or password when we got this account. Your support guys entered our MAC address into your system so, when the DSL switch was flipped, we'd have immediate access.

This is ridiculous. We were already dissastisfied with Primus due to the extremely low level of service you provide, such as billing us for items we never ordered, and being unable to access the email accounts that were allegedly created upon the day we signed up, but this is just the last straw. There WAS no previous communication, either by regular mail, email, or phone, and even if there was, it's irrelevant, because your site to actually check the usage does not work, and it is grossly unfair to threaten further charges when your site doesn't even work to let us check to see the usage in the first place. We're driving blind, and you expect to see the moose in the road ahead.

This is completely unacceptable. Under the circumstances you should, at the very least, move the cut off forward by AT LEAST a month from December 15th. Or, do the decent thing that other ISP's do, and give three months or more notice, AND ONLY WHEN YOUR USAGE SITE ACTUALLY WORKS FLAWLESSLY FOR EVERYONE.
---

I am absolutely disgusted at this bait and switch. I will be contacting the Better Business Bureau for sure. This should be downright illegal. I have no idea what my usage is, and I can't check it either because their site doesn't work for me. I was offline for damn near a month when I switched from Telus (Primus blamed the strike)... And now I'm facing doing that again two months later because Primus are a bunch of conning thieves.

There are some other ISP's. »www.canadianisp.com lists a few for where I am. (Edmonton.)

Some are still not capping allegedly.

I doubt I'll hear anything from customer service. One question: How do I contact this Cindy that people are mentioning? I may get my wife to call Flora (she's far more diplomatic than me. I'm out for blood now.)

Where's the law stand on this? Today is the first I learnt of this! I'm on disability so can't afford overages, have no idea how much I've used this month, and could get my account nuked in three days as I can't afford to get gouged... This is a sick joke:(]]> http://www.dslreports.com/forum/remark,15005547 Mon, 12 Dec 2005 16:32:46 EDT http://www.dslreports.com/forum/remark,15005226 anon : I just got the letter today too.

My only problem is that being in a smaller town I don't really have much choice between isps. Telus & Primus were my only options for DSL and we have a small cable co that offers service. The cable co has a relatively small cap too...in short, I'm screwed.]]> http://www.dslreports.com/forum/remark,15005226 Mon, 12 Dec 2005 15:52:38 EDT http://www.dslreports.com/forum/remark,15004028 Arkstrikle : i got the letter today
what a bunch of assholes

over the cap by 5 gigs.
why dont they wait till the end of the month
puts us in a real bind.
this sucks

primus bunch of liars

guess i better start looking for a new isp.]]> http://www.dslreports.com/forum/remark,15004028 Mon, 12 Dec 2005 13:14:31 EDT http://www.dslreports.com/forum/remark,15002539 Squall_Leon : Guys, let's leave Primus.

I will take AOL instead.]]> http://www.dslreports.com/forum/remark,15002539 Mon, 12 Dec 2005 08:35:54 EDT http://www.dslreports.com/forum/remark,15002481 AnimeEd : i just realized something
I got the letter yesterday it was was a SUNDAY
The letter was Xpresspost-ed and is labeled "Signature Required"

I guess they really wanted me to know]]> http://www.dslreports.com/forum/remark,15002481 Mon, 12 Dec 2005 08:16:17 EDT http://www.dslreports.com/forum/remark,15002319 Bait_hammer : Arkstrikle, where are you getting that figure from?

Its a lot more expensive when your dealing with peering and subletting.

There are also population density difference out west compared to in the east as well as access to more peering points for the east as well.]]> http://www.dslreports.com/forum/remark,15002319 Mon, 12 Dec 2005 07:21:56 EDT http://www.dslreports.com/forum/remark,15001974 xdotnet : primus based the usage on adsl-reg.uniserve.com right? meaning that as long as the usage on adsl-reg.uniserve.com doesn't exceed 50gb, we should be ok right?]]> http://www.dslreports.com/forum/remark,15001974 Mon, 12 Dec 2005 03:42:05 EDT http://www.dslreports.com/forum/remark,15001949 Arkstrikle : 2.95 what a joke
i haven't gotten any letter yet
that like 2.90 profit considering bulk bandwith is ruffly
5cents a gigabyte.

why dont they just throttle p2p traffic instead.

when does this so called cap take place?]]> http://www.dslreports.com/forum/remark,15001949 Mon, 12 Dec 2005 03:29:56 EDT http://www.dslreports.com/forum/remark,15001478 Squall_Leon : $2.95 per GB will be charged for traffic over 50GB

what~~@!!!

I am calling tomorrow to cancel.]]> http://www.dslreports.com/forum/remark,15001478 Mon, 12 Dec 2005 00:40:02 EDT http://www.dslreports.com/forum/remark,15001074 AnimeEd : Got a letter from primus saying $2.95 per GB will be charged for traffic over 50GB]]> http://www.dslreports.com/forum/remark,15001074 Sun, 11 Dec 2005 23:25:12 EDT http://www.dslreports.com/forum/remark,14929684 Arkstrikle : kinda impossible to do 53 gigs on a 1.5mbit.
yeah 50gigs is a joke
what happens say if u share an apartment
with 6 people on 6 computers on one connection

they each averaged 20gigs of data a month
so 50 gigs is not that much really
i could live with a 100gig cap.]]> http://www.dslreports.com/forum/remark,14929684 Fri, 02 Dec 2005 01:24:42 EDT http://www.dslreports.com/forum/remark,14922831 TigerLord :

said by Chrno :

Here's an email that I sent to Primus last week... its reply is as much as B.S. as its incompetence to inform its customers what's going on:

said by "Primus" :

---

Dear Sir or Madam,

When we stipulate no caps on up/downloads, we assume that this service is for home use and not business use. Hence, we are sending out warnings to anyone with a residential account, who is going above and beyond what we feel is regular home DSL usage. Abusive use is considered anything over 50GB average use per month.

If you require additional information, let us know.

Best regards,

Nancy
Email Response Associate
Primus Canada Residential Services

Moses, that's a lot of crap coming from one person only ! 50GB is nothing ! You can legally download video reviews from Gamespot and legal animes and you'll bust the 50GB ! How is that NOT residential ?

I will never promote Primus ever again in my life.
--
"Hello, my name is Chandler and I make jokes when I'm uncomfortable!"]]> http://www.dslreports.com/forum/remark,14922831 Thu, 01 Dec 2005 09:11:33 EDT http://www.dslreports.com/forum/remark,14922796 TigerLord :

said by Xort :

09 5567.36MB 5400.21MB 10967.57MB
One day record beat that!

Done :D 53GB in a day... Grand total of 437GB for the month.

By the way,people say I should expect a letter from my ISP too, but that's just crap. If they announce illimited, it should be illimited. Any ISP that can honor their own deals should be shitlisted.
--
"Hello, my name is Chandler and I make jokes when I'm uncomfortable!"

]]> http://www.dslreports.com/forum/remark,14922796 Thu, 01 Dec 2005 09:03:42 EDT http://www.dslreports.com/forum/remark,14919443 Arkstrikle : i have a real problem with them capping a losy pathetic 1.5
mbit connection its about as low as u can go.
and they wanna cap that is absolutley pathetic.
u can only use so much bandwidth in a month on 1.5mbit anyways

i wish it was faster but its not.
then double insult they slap your in the face with a cap.
getting tired of playing musical chairs with isps.]]> http://www.dslreports.com/forum/remark,14919443 Wed, 30 Nov 2005 20:34:54 EDT http://www.dslreports.com/forum/remark,14886196 danf : I haven't received that notification yet. They said in their previous email it could be a month before they send the next email that is supposed to include this information.]]> http://www.dslreports.com/forum/remark,14886196 Sat, 26 Nov 2005 12:23:28 EDT http://www.dslreports.com/forum/remark,14881548 zod5000 : on that message above this on, its because primus resells, and the customer service people might working out east for all we know. Its gotta be confusing for them with the different policies for out east/west.

the internet speeds are slower here too, so when a company advertises they advertise 3mpbs with an asterix, where in the fine print somewhere, it says 1.5mpbs in alberta and BC.

has anyone recieved this email from primus that clearly outlines what they are doing now, what the cap is, and what the punishment is? I'd really like to see a copy of it.]]> http://www.dslreports.com/forum/remark,14881548 Fri, 25 Nov 2005 17:14:30 EDT http://www.dslreports.com/forum/remark,14880482 IMM : Dear Mr. ******,
Thank you for your recent inquiry regarding your DSL account with
Primus Canada.

At this point in time, unfortunately :)we do not have any plans of
implementing caps on downloads. If we do, we will make sure you will be
notified.

Sincerely yours,

****** *******
Residential Customer Service Associate
Primus Canada]]> http://www.dslreports.com/forum/remark,14880482 Fri, 25 Nov 2005 14:08:32 EDT http://www.dslreports.com/forum/remark,14820174 KyeU : Eastern Canada is no better.

With Rogers especially.]]> http://www.dslreports.com/forum/remark,14820174 Wed, 16 Nov 2005 17:04:24 EDT http://www.dslreports.com/forum/remark,14818800 Arkstrikle : well Primus service has been nothing great anyways.
and they were foolish to think all these new customers they
obtained from b.c and alberta are gonna stay with them.
once they start capping,cause these customers were from
telus and shaw etc trying to escape the caps.

there talking about overcharge fees for christ sakes.
thats insane.

what i;am worried about can i find another isp provider
on this part of vancouver island that is unlimited.
can i get aol canada dsl i dont really know.]]> http://www.dslreports.com/forum/remark,14818800 Wed, 16 Nov 2005 14:04:52 EDT http://www.dslreports.com/forum/remark,14818124 anon : I don't like really like Primus but in all fairness they were stupid to offer unlimited downloads.

What is probably starting to add up is bandwidth on Primus's backbones and I can see why they would want to limit you.

For straight Telus DSL on the other hand, it probably costs Telus almost nothing for excessive bandwidth usage because of their peering agreements.]]> http://www.dslreports.com/forum/remark,14818124 Wed, 16 Nov 2005 12:39:07 EDT http://www.dslreports.com/forum/remark,14815334 Squall_Leon : So these guys are making money.....]]> http://www.dslreports.com/forum/remark,14815334 Wed, 16 Nov 2005 00:35:48 EDT http://www.dslreports.com/forum/remark,14815312 CookieKid :

said by Arkstrikle :

another thing they dont tell you.is how much money a gigabyte
of traffic cost.its roughly 5cents a gigabyte.
so like 100gigs is 5 dollars,and there charging us 25 to 50 a month.its a big joke there is bandwidth to burn in western canada.there just a bunch of cheap skates that wanna milk the market without spending any money on upgrades,and oversell there nodes.

Hmmmmm...
CRTC REPORTS ON STATE OF COMPETITION: The CRTC issued its 2005 Telecom Monitoring Report this week, providing statistics and analysis on the status of competition and the deployment of broadband to the end of 2004.

Some highlights: (summarized by Angus TeleManagement Group)

** Total telecom revenue rose 4.7% to $33.3 billion.
Long distance revenue fell 6% even though minutes increased by 6%. Wireless revenues were up 17.6%.

** Private line revenues fell 10%, while data revenues grew 6.9%.

** 59% of Canadian households have Internet access; 46% have broadband access.

** In 15 cities, the incumbent telcos have lost between 10% and 25% of local business telephone lines.

www.crtc.gc.ca/eng/publications/reports/PolicyMonitoring/2005/gic2005.pdf]]> http://www.dslreports.com/forum/remark,14815312 Wed, 16 Nov 2005 00:31:49 EDT http://www.dslreports.com/forum/remark,14814501 Arkstrikle : another thing they dont tell you.is how much money a gigabyte
of traffic cost.its roughly 5cents a gigabyte.
so like 100gigs is 5 dollars,and there charging us 25 to 50 a month.its a big joke there is bandwidth to burn in western canada.there just a bunch of cheap skates that wanna milk the market without spending any money on upgrades,and oversell there nodes.]]> http://www.dslreports.com/forum/remark,14814501 Tue, 15 Nov 2005 22:22:50 EDT http://www.dslreports.com/forum/remark,14812081 zod5000 : you want more regulation?

why would anybody want to shell out for an entirely new infrastructure in western canada, only to have the government force them to share it. The government regulated that shaw and telus had to share. So that obviously leads one to believe that if someone shelled out for fibre in all the major areas, the government would do it to them too.

its costs alot of money to lay down all that wire. Shaw and Telus got into the internet business, because they had alot of it wired down for phone/cable already.

If you want competition, someone has to pony up and spend a shitload on wiring everything. So I think were f'd, until wireless internet gets better, extends it range and speed. Once that happens, it probably won't be too expensive to provide it.]]> http://www.dslreports.com/forum/remark,14812081 Tue, 15 Nov 2005 17:15:04 EDT http://www.dslreports.com/forum/remark,14811926 Arkstrikle : This Royally pisses me off bigtime.
i cancle telus caused they pulled this b.s
now primus does it,how come only out west not in eastern
canada.

think its time for the crtc to do some anti trust on telus
to much damn monopolizing the western market.
only reason why primus is capping is there getting pressure
from telus since they resell.

capping a 1.5mbit connection is absolutely pathetic.
i only use around 100 gigs a month not that bad.
yet in the u.s there upgrading like crazy and in Western Canada Were Getting Shafted!]]> http://www.dslreports.com/forum/remark,14811926 Tue, 15 Nov 2005 16:54:07 EDT http://www.dslreports.com/forum/remark,14810185 anon : The email says that they'll provide a website where you can track usage. Hopefully this will actually work and tie in accurately with their warnings & billings because the volumes that their tech support people quoted at me for my account were NOTHING LIKE the volumes that the uniserve web page gave for the same periods.]]> http://www.dslreports.com/forum/remark,14810185 Tue, 15 Nov 2005 12:48:29 EDT http://www.dslreports.com/forum/remark,14808701 mitch237 : so what do you use to find out how much you have downloaded total in a month what do you use to keep track of your throughput]]> http://www.dslreports.com/forum/remark,14808701 Tue, 15 Nov 2005 08:53:34 EDT http://www.dslreports.com/forum/remark,14808177 AnimeEd : o dear god don't make me get AOL]]> http://www.dslreports.com/forum/remark,14808177 Tue, 15 Nov 2005 05:50:46 EDT http://www.dslreports.com/forum/remark,14807595 Squall_Leon : Let's try AOL or 3Web.......I am gonna ask my roomate to get the 3Web. It will hold me after I cancel primus.

Getting the another internet will be cheaper than additional charge.:)]]> http://www.dslreports.com/forum/remark,14807595 Tue, 15 Nov 2005 01:06:22 EDT http://www.dslreports.com/forum/remark,14807027 anon : So the basic change is now they will pick some goofy limit and charge some insane amount for going over it. What ISP are we going to use now?

I might bounce off shaw for a month or two then maybe see if I can get a free ipod from telus but then where?

I'v read something about AOL making a run in the west for unlimited connections; I can take some razing over my ISP in exchange for 200gb/month of transfers.]]> http://www.dslreports.com/forum/remark,14807027 Mon, 14 Nov 2005 23:20:17 EDT http://www.dslreports.com/forum/remark,14806322 Chrno : Here's an email that I sent to Primus last week... its reply is as much as B.S. as its incompetence to inform its customers what's going on:

said by "Primus" :

---

Dear Sir or Madam,

When we stipulate no caps on up/downloads, we assume that this service is for home use and not business use. Hence, we are sending out warnings to anyone with a residential account, who is going above and beyond what we feel is regular home DSL usage. Abusive use is considered anything over 50GB average use per month.

If you require additional information, let us know.

Best regards,

Nancy
Email Response Associate
Primus Canada Residential Services

----- Original Message -----
From: "xxxxx"
To: customer.care@primustel.ca
Sent: Thursday, November 10, 2005 12:51 AM
Subject: Advertised Unlimited Bandwidth Use a Blatant LIE (Thread:xxxxxx)

Please explain your company's definition of "Unlimited use
- No cap on downloads!" as stated on the PRIMUS website in
bold lettering (»www.primustel.ca/en/residential/···west.htm). Users have received suspension warnings or over using bandwidth on your 1.5Mbit package. Now please enlighten me, if your company clearly states no caps on downloads then how can anyone ever over use bandwidth? Unless of course, the above statement is a _lie_ that PRIMUS is using as part of its marketing scheme to fetch customers. If that is the case then this type of business practice is clearly unacceptable.

Please respond with a clear statement on this issue. If
the stated "No cap on downloads!" is a false statement,
please reflect that on your company's website. Do _not_
mislead customers into thinking that PRIMUS is offering
something that it is NOT.

Failure to reply with a clear response and action taken
will result in my taking action to ensure everyone
considering PRIMUS Highspeed DSL will know the above fact
on a website along with PRIMUS' grotesque business
practice.

Discussion of the above can be found here for your
reference:
»A warning for those switching to Primus

Sincerely,

---

]]> http://www.dslreports.com/forum/remark,14806322 Mon, 14 Nov 2005 21:49:35 EDT http://www.dslreports.com/forum/remark,14805834 Squall_Leon : Did you see that?
'additional charge'!!!

I would prefer disconnection .

I think I will get the AOL instead. Damn it.]]> http://www.dslreports.com/forum/remark,14805834 Mon, 14 Nov 2005 20:53:22 EDT http://www.dslreports.com/forum/remark,14805739 anon : They finally got around to removing "Unlimited downloads" from the features page this afternoon :-)]]> http://www.dslreports.com/forum/remark,14805739 Mon, 14 Nov 2005 20:44:06 EDT http://www.dslreports.com/forum/remark,14803875 pradoman : Just in:

Dear Customer,
Further to the e-mail sent to you Nov. 4 regarding your high DSL Internet bandwidth usage, we will not deactivate your Primus DSL Internet service as originally planned on Nov. 14, 2005.

Instead, Primus Canada will implement a bandwidth cap for DSL subscribers within the provinces of Alberta and British Columbia within the next month.
You will receive notice of the bandwidth cap limit as well as applicable overage charges when this limit is exceeded within the next few weeks. This notice will also detail the start dates and the website available to you in order to track this usage. This notice will be in advance of the limits being applied.
After these limits are in place, you will be responsible for any additional charges as a result of additional bandwidth within your Primus DSL account. Any excessive usage Primus considers to be potentially fraudulent could result in suspension or permanent disconnection of your account at that time as per the Primus Acceptable Policy.
»www.primus.ca/en/legal/aup.htm

Should you have any questions, please e-mail us at support@primus.ca or us at 1 800-370-0015.

Sincerely,

Primus Canada]]> http://www.dslreports.com/forum/remark,14803875 Mon, 14 Nov 2005 19:21:49 EDT http://www.dslreports.com/forum/remark,14803675 KyeU : Bad business practise:

Do a drastic policy change without notifying your consumers beforehand. Just like Rogers.]]> http://www.dslreports.com/forum/remark,14803675 Mon, 14 Nov 2005 16:32:22 EDT http://www.dslreports.com/forum/remark,14803559 pradoman : Ok - sorry. It's under "terms of use".]]> http://www.dslreports.com/forum/remark,14803559 Mon, 14 Nov 2005 16:17:51 EDT http://www.dslreports.com/forum/remark,14803546 pradoman :

said by TakeTheFifth :

said by AnimeEd :
2.c. The Services (including rate plans) and any equipment are provided to You as a residential user, for Your conventional personal, residential, non-business and non-professional use only and may not be used in any other way or for any other purpose. You agree that Your use of the Services for commercial or any other non-residential purposes will obligate You to pay higher rates for those types of use.
«res ipsa loquitur»

Where do you see this clause? It's not in the acceptable use policy on the website.]]> http://www.dslreports.com/forum/remark,14803546 Mon, 14 Nov 2005 16:16:13 EDT http://www.dslreports.com/forum/remark,14802867 tumble : Those terms are too vague. They can be interpreted in any way, but Unlimited use - No cap on downloads! is rather specific. It's deceiving, and not to mention illegal, that Primus is *still* advertising this right now.]]> http://www.dslreports.com/forum/remark,14802867 Mon, 14 Nov 2005 14:39:49 EDT http://www.dslreports.com/forum/remark,14802628 anon : usage exceeding conventional residential use

Ooo - that's interesting (not withstanding the fact that it's kinda contradictory to the whole "unlimited download" feature). Well spotted.

One could argue that those are general terms for Primus services as a whole which are therefore over-ridden by the specific clause for the DSL service which grants unlimited downloads as a feature of the service. And besides, it was AUP section 6, "abuse", which they attempted to use last week.

Can someone who captured the terms & conditions last week confirm whether or not "conventional residential use" is a new addition to the terms?]]> http://www.dslreports.com/forum/remark,14802628 Mon, 14 Nov 2005 14:03:50 EDT http://www.dslreports.com/forum/remark,14802185 TakeTheFifth :

said by AnimeEd :

isn't there anything we could do?
I mean, they STILL claim to have unlimited download on their website

2. USE OF SERVICES
2.a. You may use the Services subscribed for provided that You do so in compliance with this Agreement, including the AUP and Privacy Policy, and all applicable laws and regulation.
2.b. You acknowledge that You are authorized to subscribe for the Services and agree that You will not resell or transfer the Services to any other person for any purpose or make any charge for the use of the Service.
2.c. The Services (including rate plans) and any equipment are provided to You as a residential user, for Your conventional personal, residential, non-business and non-professional use only and may not be used in any other way or for any other purpose. You agree that Your use of the Services for commercial or any other non-residential purposes will obligate You to pay higher rates for those types of use. Primus reserves the right to immediately suspend, terminate or modify the Service if Primus determines in its sole discretion, that Your service is being misused, including, without limitation, use for non-residential or commercial purposes and usage exceeding conventional residential use.

«res ipsa loquitur»
--
One day, we'll all be 57005]]> http://www.dslreports.com/forum/remark,14802185 Mon, 14 Nov 2005 12:52:47 EDT http://www.dslreports.com/forum/remark,14801366 anon : if any primus reps are reading this

I gave the website address to Cindy so she's probably seeing this, but customer happiness is not her department (even though she does it 10 times better than anybody who should be doing it).

isn't there anything we could do?
I mean, they STILL claim to have unlimited download on their website

I guess you could take them to court for breach of promise, failing to deliver contracted goods... that sort of thing. But what are you going to get? Maybe a month's charges back? Not like there's massive consequential damages you could claim.

Anybody that DOES get disconnected could almost certainly claim a chargeback on their credit card. No luck for me - it comes straight out of my bank account *LOL*

Has anyone tried forwarding the E-mail to an E-mail department at Primus?

There's a Primus customer services email address on the original email. First thing I did was send a reply back to there explicitly asking if this was spam or real. Not a blip back from them.

[Monday morning... still online!]]]> http://www.dslreports.com/forum/remark,14801366 Mon, 14 Nov 2005 10:43:55 EDT http://www.dslreports.com/forum/remark,14801138 Grobycen : Has anyone tried forwarding the E-mail to an E-mail department at Primus?

At least they will investigate the issue and get back to you. Somethings the level 1 agents are in the dark at some companies. I found dealing with a mail support or service team the best.

P.S. Include the headers when forwarding the E-mail to them so they can also investigate.

It seems strange that only Primus users got this E-mail. If it is a hoax I would be wondering how this other party got the mailing lists.]]> http://www.dslreports.com/forum/remark,14801138 Mon, 14 Nov 2005 10:06:46 EDT http://www.dslreports.com/forum/remark,14800178 AnimeEd : isn't there anything we could do?
I mean, they STILL claim to have unlimited download on their website]]> http://www.dslreports.com/forum/remark,14800178 Mon, 14 Nov 2005 04:43:16 EDT http://www.dslreports.com/forum/remark,14800160 AnimeEd : o man
if any primus reps are reading this
I think I speak for everyone when I say that we are a bunch of very unhappy customers]]> http://www.dslreports.com/forum/remark,14800160 Mon, 14 Nov 2005 04:30:43 EDT http://www.dslreports.com/forum/remark,14798162 zod5000 : yah in '98 i had cable with shaw, no caps. I could download around a total of 500K/s and upload at 120K/s and there were no caps.

over the years they cut the upload speed in half, saturated their networks so that that 500k/s is hard to get in some areas. They've now put in caps, and offer you the extreme package for 10 bux more then only has a little more throughput.

and through most of this time telus hasn't changed a damn thing. still the same slowass speed they've been, except now their half-assed imposing caps, and block some ports.

its truly a sad state of affairs, its so expesnive to lay down phone/cablevision wires, that I think the only method of offering a 3rd alternative, is wi-fi, or some other wireless distribution method.

the phone/cable companies out here, have no incentive to make something better, with existing infrastructure theres only two methods of delivering broadband. There in a race to to bottom now.]]> http://www.dslreports.com/forum/remark,14798162 Sun, 13 Nov 2005 20:24:59 EDT http://www.dslreports.com/forum/remark,14793898 CookieKid :

said by zod5000 :

The isp's here just get worse every year. I had better internet in '98 then i do in 2005. its f'd up.

Which is totally backward since the web is more media driven these days. :uhh:]]> http://www.dslreports.com/forum/remark,14793898 Sun, 13 Nov 2005 02:37:32 EDT http://www.dslreports.com/forum/remark,14792475 zod5000 : about 6 weeks ago, I got threatening emails and phone calls from telus and bailed to 3web. I'm not sure how telus is enforcing, other people have reported suspension. Some people like me got additional letters (that alot of people didn't get), and i got phone calls. Some people haven't gotten an email warning since july.

its seems pretty random, I wonder if they're targeting specific areas. I'm in victoria.

I think it sucks, that all the isp's in the area, all have caps, the caps aren't nearly as high as our east coast brothers. They're not even that competitive with alot of what is offered in the US. The isp's here just get worse every year. I had better internet in '98 then i do in 2005. its f'd up.]]> http://www.dslreports.com/forum/remark,14792475 Sat, 12 Nov 2005 20:56:26 EDT http://www.dslreports.com/forum/remark,14788887 Doci : Man, this whole shebang's making me sad. I feel for our brothers in Western Canada.
--
My freedom is a debt to Hitler.]]> http://www.dslreports.com/forum/remark,14788887 Sat, 12 Nov 2005 10:34:37 EDT http://www.dslreports.com/forum/remark,14788260 Squall_Leon : jamos669

Where do you live? BC or Alberta? I heard mostly Telus in BC is forcing bandwidth cap.]]> http://www.dslreports.com/forum/remark,14788260 Sat, 12 Nov 2005 07:13:58 EDT http://www.dslreports.com/forum/remark,14788032 jamos669 : Ive averaged 200gb a month every month since may averaged 160 before that and I still have an acct they are not doing much of a job enforcing it.]]> http://www.dslreports.com/forum/remark,14788032 Sat, 12 Nov 2005 04:49:51 EDT http://www.dslreports.com/forum/remark,14788009 CookieKid : Compared to Telus/Shaw, I would prefer the 50GB limit rather than the 30GB. Yes yes, I know Telus has been lenient on people who went over the limit but I ask you, how long will that keep up? I bet you once they enforce the limit, people are going to start complaining. With Primus, the 50GB limit will give me a bit more flexibility. Until there's another "unlimited" ISP, I'm sticking with Primus.

CK]]> http://www.dslreports.com/forum/remark,14788009 Sat, 12 Nov 2005 04:27:12 EDT http://www.dslreports.com/forum/remark,14787766 Squall_Leon : So any of you guys should try the AOL. And post what results are. I myself will call AOL tomorrow morning to see it's availble in my area. ]]> http://www.dslreports.com/forum/remark,14787766 Sat, 12 Nov 2005 02:15:05 EDT http://www.dslreports.com/forum/remark,14787597 zod5000 : i don't see what your so excited about, primus advertised unlimited downloads, and seemed about to kick a bunch of people off for it, and now by their holy graces, your happy your only getting capped.

primus just made a wad of cash of you guys, and now that you're one, there giving you the screwaround.

bloody western canadian isps.]]> http://www.dslreports.com/forum/remark,14787597 Sat, 12 Nov 2005 01:20:35 EDT http://www.dslreports.com/forum/remark,14787341 anon : I'm celebrating about this as much as you guys..but Remember...this doesn't change things...only postpones the inevitable...a cap is now in place...better start looking for another ISP now..]]> http://www.dslreports.com/forum/remark,14787341 Sat, 12 Nov 2005 00:12:57 EDT http://www.dslreports.com/forum/remark,14786929 Squall_Leon : Man, I am scared to download from now.:o]]> http://www.dslreports.com/forum/remark,14786929 Fri, 11 Nov 2005 22:55:30 EDT http://www.dslreports.com/forum/remark,14785064 CookieKid : Whoo-hoo! Noone will be getting disconnected! Execs have decided to kill the entire "termination" idea. Cindy, network security, has informed me that there will be another email going out this weekend stating the new changes which includes new data limit, bandwidth monitoring tools, and also implementations of warning. WHOO!

Good job, Primus! Way to listen to your client base and react quickly.]]> http://www.dslreports.com/forum/remark,14785064 Fri, 11 Nov 2005 17:53:56 EDT http://www.dslreports.com/forum/remark,14783515 anon : Sorry - the 3000 was just a random number to represent her getting swamped with calls. I've absolutely no idea how many people are on the disconnection list!]]> http://www.dslreports.com/forum/remark,14783515 Fri, 11 Nov 2005 14:12:46 EDT http://www.dslreports.com/forum/remark,14783185 Squall_Leon : 50GB

:(Considering I had survived with Shaw's 20GB for last 2 years, I can live with that.:)

Plus I like Primus better than Telus and Shaw for cheaper and more cap.]]> http://www.dslreports.com/forum/remark,14783185 Fri, 11 Nov 2005 13:24:21 EDT http://www.dslreports.com/forum/remark,14783159 Squall_Leon : lol...can't believe... 3000 people.:)]]> http://www.dslreports.com/forum/remark,14783159 Fri, 11 Nov 2005 13:20:14 EDT http://www.dslreports.com/forum/remark,14783135 anon : Cindy called me again this morning. She doesn't yet have an official long-term decision however she's arranged that all those people she's spoken to will not be disconnected and she's working her way down the list calling them all back. She didn't tell me what the arrangements will be for people who have received the disconnection notice but haven't spoken directly to her - I'm hoping they can announce something so she doesn't suddenly get 3000 phone calls!

The immediate issue of the disconnections is with someone senior in customer services so hopefully they'll organise a bulk cancellation of the disconnections. In the longer term I think there will be a 50GB cap implemented but they need time to sort out the procedures (maybe should have thought about that before sending out those emails?).

She did however ask for the address of this forum so she can see what's going on. Maybe she'll post an update later on. She implied that she'll get back to me when she next gets an update - if so I'll keep you guys in the loop.]]> http://www.dslreports.com/forum/remark,14783135 Fri, 11 Nov 2005 13:16:58 EDT http://www.dslreports.com/forum/remark,14779958 CookieKid : Anyone I can call to delay my termination period? I need time to find another ISP and at least get connected.]]> http://www.dslreports.com/forum/remark,14779958 Thu, 10 Nov 2005 23:40:45 EDT http://www.dslreports.com/forum/remark,14779685 Squall_Leon : This is ridiculous. Why should we customers beg ISP not to cut off? They are the one who said 'No cap'. And we agreed. we paid our bill.

Let's look for other ISP.]]> http://www.dslreports.com/forum/remark,14779685 Thu, 10 Nov 2005 22:58:34 EDT http://www.dslreports.com/forum/remark,14777517 anon : Cindy seems the be the only sane and intelligent person that knows our plight!!!! She too called me saying the same thing...I'm glad someone over there is sticking up for us!!!]]> http://www.dslreports.com/forum/remark,14777517 Thu, 10 Nov 2005 17:55:22 EDT http://www.dslreports.com/forum/remark,14777259 anon : She's expecting some feedback from the VP and has taken my numbers and will call me back when she hears something.

She just called me back as it's 5pm their time. No news from the board yet but she didn't want to leave me hanging (I told you she was nice!). She said this is 'top of the pile' over there and she'll call me back tomorrow (I guess ISPs don't take holidays!).

In the meantime I've emailed the Residential VP (politely!). Maybe I should try to speak to Flora too.]]> http://www.dslreports.com/forum/remark,14777259 Thu, 10 Nov 2005 17:21:56 EDT http://www.dslreports.com/forum/remark,14775919 pradoman : I just talked to a supervisor at customer service and she told me that I was not going to get cut off and gave me a reference number to verify that. The first customer service person told me that some letters had been sent out and that I was on the list to be disconnected. She tried to give me a line about how I hadn't been using it for "home use". Totally clued out. I told her I needed to talk to someone who could actually answer my question and fortunately she passed me to someone who knew what was going on. Flora told me that they would be sending out a follow up letter that explains what the actual "caps" are and that the website shouldn't say "unlimited". If you are concerned about getting cut off you should call customer service and ask for Flora the supervisor. 1-800-806-3273. It sounds like they are getting a lot of calls over this one ...]]> http://www.dslreports.com/forum/remark,14775919 Thu, 10 Nov 2005 16:20:43 EDT http://www.dslreports.com/forum/remark,14776288 anon : Hi, I'm also a Primus user but I live in the GTA area. I tried to use the site posted to see my usage but it didn't accept my phone number. Is this new cap only affecting people in the BC area? Is there anyone that lives around the GTA area that has gotten this e-mail too?]]> http://www.dslreports.com/forum/remark,14776288 Thu, 10 Nov 2005 14:59:30 EDT http://www.dslreports.com/forum/remark,14775929 anon : More phone calls this morning.
Spoke to Tech Support. Rather surly gent there was no help but told me yes I'm being disconnected and that the only person that could do anything for me would be a manager in customer services. Transfered me to someone there.

They said there's nothing showing on my account, no emails, know nothing about me being disconnected. So I asked for a manager in tech support. Tech support asked why I wanted to speak to a manager & gave me Cindy's number.

I called Cindy. Very friendly, very agreeable. Said it wasn't her area (she's network security!), wasn't sure why her phone number had been attached to this issue and her phone's been ringing off the hook with this stuff but still wanted to take the time to talk to me about it. As Tumble says, she said that it's a recent marketing/commercial decision to limit everybody to 50GB. She totally agrees that a)it was sold as an unlimited product, b)if you tell people it's unlimited then people will use it c)you should at least give people a warning so they can change their habits.

She says she's escalated this to the VP of Primus Canada and he broadly agrees with her and is looking into who made the decisions. Today is obviously the last working day before The Great Cutoff so there's some urgency about it. She's expecting some feedback from the VP and has taken my numbers and will call me back when she hears something. Just because the VP broadly agrees with her doesn't mean I think we should expect the VP to cancel the limits but at least to a)cancel the disconnections b)announce the new policy and c)give us an official means of monitoring volumes should be a sensible compromise in my eyes at least. Then we can all make informed decisions as to whether we stay with Primus or switch somewhere else.

Naturally you'll all hear as soon as I do. Cindy has either been on a much better empathy course than the people manning the call centres or else really does understand our position and believe that this has been mishandled. I think the latter :-)]]> http://www.dslreports.com/forum/remark,14775929 Thu, 10 Nov 2005 14:09:25 EDT http://www.dslreports.com/forum/remark,14775658 tumble : Update.

I called Primus back to get an official answer from them. After speaking to customer service, I was transfered to technical support, and the rep there gave me the "correct contact information". So I ended up calling Cindy in the 905 concerning this issue. She was really nice but told me that the corporation recently made a decision that they are now going to cap everyone at 50GB and seeing how I did 58GB last month, well, tough shit for me, I have to find a new ISP by monday. She's well aware that when we signed up it was under no caps but there's absolutely nothing she can do about it.]]> http://www.dslreports.com/forum/remark,14775658 Thu, 10 Nov 2005 13:31:03 EDT http://www.dslreports.com/forum/remark,14775460 anon : I'm so glad I'm not the only one with this abuse message...I got the message on Nov. 4th and I've yet to get a Prepaid DHL envelope that they said I was gonna get...either way, hoax or not, they can have it...I already got an ADSL modem....my up/dl usage is about 200G/month...mostly upload...if this is the real deal..I'm gonna have to crawl on my hands and knees to Telus..]]> http://www.dslreports.com/forum/remark,14775460 Thu, 10 Nov 2005 13:04:58 EDT http://www.dslreports.com/forum/remark,14774894 tumble : I'm gonna have to agree with what's being said in this thread about Primus... I was a bit skeptic at first since I've been doing 100GB/mo on Primus since march, but turns out I was in fact able to login using that number in the 'to' field of the email to check my bandwidth stats. Unbelievable. Customer service is completely clueless as to what's going as, same with technical support. I guess I should expect not to have an internet connection within 4 days. *sigh*]]> http://www.dslreports.com/forum/remark,14774894 Thu, 10 Nov 2005 11:44:20 EDT http://www.dslreports.com/forum/remark,14774419 anon : If these accounts from Primus users are legit then what are our options in BC? I was all prepared to give the big F to Telus and switching to Primus (delayed by Telus dispute) and now this?]]> http://www.dslreports.com/forum/remark,14774419 Thu, 10 Nov 2005 10:39:02 EDT http://www.dslreports.com/forum/remark,14774135 jamos669 : Ive done as much as 15gb a day on telus good times, and they still havent kicked me yet]]> http://www.dslreports.com/forum/remark,14774135 Thu, 10 Nov 2005 09:55:51 EDT http://www.dslreports.com/forum/remark,14772952 anon : 09 5567.36MB 5400.21MB 10967.57MB
One day record beat that!

Totals: 47022.89MB 119711.59MB 166734.48MB
31 day total.

Funny thing is that I almost always upload more than I download, and my download is 3 times faster. I'm a good BT user in other words. :)

I think I can understand why they might not want me around. But still unlimited is unlimited.]]> http://www.dslreports.com/forum/remark,14772952 Thu, 10 Nov 2005 03:11:20 EDT http://www.dslreports.com/forum/remark,14772861 anon : OK, here's some more stuff.
First, read the thread over on the Telus board about this: »A warning for those switching to Primus
Some of those guys have actually managed to speak to someone at Primus that acknowledges this as a real email.

Secondly, the number encoded in the email is your internal Primus account number. It matches the first part of the activation code that was on the initial "Welcome to Primus" paperwork that you got. Confirming yet again that this is legit email from Primus and tied to your actual account.

Thirdly, go to here: »adsl-reg.uniserve.com/
(Thanks to danf on the other thread)
Type in your phone number. Then type in your account number (the one off the email/activation code).
This will show you your data transfer volumes on a day-by-day basis with up/download details and totals.

Pretty cool huh? Now if Primus would only give people that link and tell them what volumes are permitted instead of this vacuous "unlimited" rubbish that they're not prepared to stand behind, I'm sure we'd all be a heck of a lot happier.]]> http://www.dslreports.com/forum/remark,14772861 Thu, 10 Nov 2005 02:31:32 EDT http://www.dslreports.com/forum/remark,14772739 cruix : "3 hours a day". yup, thats exactly what she told me too. un-freaken-beliveable.]]> http://www.dslreports.com/forum/remark,14772739 Thu, 10 Nov 2005 01:39:25 EDT http://www.dslreports.com/forum/remark,14772724 anon : I'v just gotten a very similar email.

After calling in to check it out their call center was maybe the worst I'v ever had to use, the frist person didn't have a clue and could find anything out. (Their phone system was very loud, and cut off to quickly after they were talking so the last thing they said got chopped.)

So I left them some info to call me back when they figured their stuff out.

The call back said that I was using my acount too much. And I kid you not "You're using 3hrs a day, and over 100hrs a month."

Hours... yes that lady passed a computer science class I'm sure. So anyway I'm fairly sure that it's GBs and anything over 3 a day or 100 a month.. (odd those are exclusive of each other.. but anyway) will get you canned.

However with luck she will email me a full report "for my records". Which I fully intent to turn over to a few choice agencies and anyone else that will listen.

Their TOS which I read in depth has no cluase at all for bandwidth useage. In fact I would guess that the TOS they have is about 10 year old given the clauses listed. It's mostly a dial-up access TOS.

I have both their package page, and their TOS saved in case they try and change it. (it also has nothing about them being able to change the terms of the agreement which just shows how old it is).

What burns my can is that I would have switched to a different ISP if they were only offerning 'fake unlimited' bandwidth, but now I can't because Telus is on strike and other ISP say they can't help me with a new sign up untill Telus is back to work.

So they are going to send me a prepaid package to ship them back their modem, however I'm going to guess they might not cut my MAC address from their system swiftly so I'm going to be using my old modem for as long as I can.]]> http://www.dslreports.com/forum/remark,14772724 Thu, 10 Nov 2005 01:33:22 EDT http://www.dslreports.com/forum/remark,14764735 anon : There's enough vagueness in the AUP that they could probably use it to kick off anybody they wanted with no fear of legal reprisals. In fact it's pretty much the same as every other ISP's AUP - any ISP could use their AUP to kick off anybody - if they wanted.

Leave anything running overnight, run a web server, run a game server, run BitTorrent, heavy use of anything... all in breach of the AUP if they wanted to pick at it.]]> http://www.dslreports.com/forum/remark,14764735 Wed, 09 Nov 2005 01:01:09 EDT http://www.dslreports.com/forum/remark,14762397 cruix : i say class action lawsuit if they end up kicking people off for downloading too much. they even advertise the whole unlimited download deal]]> http://www.dslreports.com/forum/remark,14762397 Tue, 08 Nov 2005 19:26:55 EDT http://www.dslreports.com/forum/remark,14759394 anon : Well if they're saying that we'll be disconnected on the 14th, I wouldn't expect to have to send the modem back until after then.

Although I see your point - the envelope could arrive before the 14th. Yes, that would definitely trigger a couple more phone calls!!]]> http://www.dslreports.com/forum/remark,14759394 Tue, 08 Nov 2005 12:21:22 EDT http://www.dslreports.com/forum/remark,14756124 anon : ...I suppose if a prepaid, self-addressed mailer arrives at your house, you will know one of:
a) it was legit and Primus wants to dump you, or
b) someone wants to steal your modem by have you ship it to them [chuckle]]]> http://www.dslreports.com/forum/remark,14756124 Mon, 07 Nov 2005 22:38:10 EDT http://www.dslreports.com/forum/remark,14739023 anon : I'm similar - 157xxx and the rest of the URL is the same.

The 157xxx number matches the number in the AUP link - but oddly not the number in the "To" header. So it would seem that the 157xxx is a tracking number unique to the list-server. But not directly related to the customer number.

I'm guessing they've made a mailing list to mail out to the high volume users.]]> http://www.dslreports.com/forum/remark,14739023 Sat, 05 Nov 2005 15:32:26 EDT http://www.dslreports.com/forum/remark,14738999 BIGMIKE : Where do they get a price of $175.00? For a $60 DSL modem.]]> http://www.dslreports.com/forum/remark,14738999 Sat, 05 Nov 2005 15:28:34 EDT http://www.dslreports.com/forum/remark,14738910 anon : What is the unique tracking number on the webbug you received? If it's unique to mine, than that adds further evidence this is a legitimate list-server-served email.

Mine is "http://lists.primus.ca/db/694366/157908/1.gif"

If they are identical, that would suggest this just might be some elaborate spam.]]> http://www.dslreports.com/forum/remark,14738910 Sat, 05 Nov 2005 15:06:03 EDT http://www.dslreports.com/forum/remark,14737859 Luko : Probably someone like RIA trying to scare bittorrent users.]]> http://www.dslreports.com/forum/remark,14737859 Sat, 05 Nov 2005 11:20:43 EDT http://www.dslreports.com/forum/remark,14737304 Cozworth : Frankly I can't believe any company can cancel you by an e-mail. What if you use webmail instead?

Even if you don't get any joy out of the CS, wait till the reply envelopes drop through the door. Maybe its an elaborate scam to get customers to send their modems to someone else.:D]]> http://www.dslreports.com/forum/remark,14737304 Sat, 05 Nov 2005 09:34:57 EDT http://www.dslreports.com/forum/remark,14736870 franch : I have Primus also, but I did not receive such an email message. I also don't use that much bandwidth. If you ask me, I think it's a legitimate message.

The tech support people are probably clueless about this. You should probably talk to someone in accounting to see if they have plans to disconnect you.]]> http://www.dslreports.com/forum/remark,14736870 Sat, 05 Nov 2005 07:09:53 EDT http://www.dslreports.com/forum/remark,14736405 Iridium : 6.a System abuse is defined as any use of Primus resources, which disrupts the normal use of the system or Internet services for others. Examples of system abuse include, but are not limited to, attempting to disrupt the sessions of other Internet users, consuming excessive amounts of CPU time, memory or disk space, or otherwise affecting the performance of Primus servers.
It doesn't specifically mention bandwith, so I wouldn't worry.
--
Democracy is three wolves and a sheep voting on what's for dinner. ]]> http://www.dslreports.com/forum/remark,14736405 Sat, 05 Nov 2005 02:41:03 EDT http://www.dslreports.com/forum/remark,14736184 anon : Agree totally. That email came from Primus. All the headers, the routing, the odd things in the links all match the 'legit' email I got from Primus about TalkBroadband. Unless they're implying that someone else sent spam about Primus TalkBroadband?

Yes, I'd expect to be given a call, or at least an email with my NAME in it (actually, the TalkBroadband email had my name in it, so why the heck couldn't this one?). But, like you, I've found them useless on the phone - heck it took a month for them to get us online and they buggered up the email accounts as well. When my wife kept phoning them to find out what was going on, they'd hang up on her! They gave us a month free though as compensation, which was nice.

Maybe we'll all get the chop on the 14th & the call centre just don't know about it yet. Or maybe they're setting up a disconnection system and something just leaked out. My suspicion is the latter.

The spamming sounds easy in theory but that would result in their servers being hit by 1000s of simultaneous identical spam emails. Remember that everything's automatically run through Postini for spam filtering. I'm sure it would spot that and erase the lot of it.]]> http://www.dslreports.com/forum/remark,14736184 Sat, 05 Nov 2005 01:42:51 EDT http://www.dslreports.com/forum/remark,14735890 anon : I just spoke with someone from Technical Support (I just had a bizarre problem with my connection. I'm guessing it was something to do with Uniserve, because rebooting my monowall fixed it), and he swore up and down that email was spam.

I still strongly suspect someone at Uniserve has been bitching about how much Primus customers are utilizing their network (remember, they enforce a 10GB/mo cap on their own vict^H^H^H^Hcustomers), and someone at Primus responsible for the West decided to drop the axe without telling the call-center staff in the East.

I believe this email is far too sophisticated for simple spam. I'm not an expert, but I know a thing or three or four about mail headers, and DNS lookups, and WHOIS commands, and there's nothing in the headers of that email that make me suspect it was sent by anyone other than Primus.

I'll still call Customer Support in the morning, and get a name and a time. Others may want to do the same.

The tech said I would be called if they were going to pull the plug, but after the bureaucratic floundering I saw when trying to get service from this company, I wouldn't stake my life (or my internet access) on that.

I am also now very concerned about the potential for easy spamming of Primus account holders' email. I'm not going to go into much more detail, but if you got one of these emails, try sending an email from something like a hotmail account to the address in the "To:" field. You should be quite concerned at the result.]]> http://www.dslreports.com/forum/remark,14735890 Sat, 05 Nov 2005 00:27:00 EDT http://www.dslreports.com/forum/remark,14735316 anon : Re: rant.

Absolutely agree. It's amazing that back East they're saturated with unlimited broadband providers. Loads of people on here reporting 200GB+ and no problems. Here everybody except Primus appears to be limited. Heck, some of them seem to have limits like 3GB/month. Oh please! Just my email & http come to more than that! The idea of having a limit that low on a service that fast... you could use your monthly limit in a couple of hours. It's like giving someone a Ferrari and telling them to keep it under 30kph.

Agreed. I'd happily pay $50 for someone who said "sure you can have 100GB/month. And we don't mind if 30 of that's upstream". Maybe that's what I'm getting from Primus but I'd just like them to tell me so I can relax :-).

The business options don't appear much better. Sure, they charge you more, but the caps are seldom much better. Best ones I could see topped out around 30GB/month & you're expected to pay $100+ for that! Of course with that you also get web hosting, 10 static IPs and a dozen other things I don't want as well.]]> http://www.dslreports.com/forum/remark,14735316 Fri, 04 Nov 2005 22:34:07 EDT http://www.dslreports.com/forum/remark,14735184 anon : I hadn't spotted the image bug in the HTML. Odd that Thunderbird didn't spot that & warn me either.

I'm fairly sure that this has actually come from Primus as I've had emails with "lists.primus.ca" in them before. I've got one in front of me dated 22/9 which is an advert for TalkBroadband. Again it's sent to {unique-number}@primus.ca rather than my actual email account (the same unique number as the AUP email). Again the message ID is from lists.primus.ca, again the source machine appears to be called "source" and again the return path is to lists.primus.ca. All the links on the TalkBroadband message are also pointed to lists.primus.ca/t/{big number}/{big number}/{small number}/0 same as they are in this AUP email.

The question is, did the email go out by mistake (maybe to everybody on Primus!) or are they actually disconnecting us & the front desk just doesn't know anything about it. And if it DID go out by mistake then why do they have this email ready to go on this list server? Tends to imply that they might be about to start kicking people off for real.

I run my BitTorrent with the upstream throttled most of the time. I move the throttle between 10-20KB/sec depending on how much my ratio needs it & how much stuff I'm the lone seeder for. Occasionally I'll run it unthrottled but rarely for more than half a day at a time.]]> http://www.dslreports.com/forum/remark,14735184 Fri, 04 Nov 2005 22:16:15 EDT http://www.dslreports.com/forum/remark,14734984 anon : A couple of good points have been raised:

I didn't have time to examine this closely before I left this morning. Not only does the link point to a very different, apparently unique URL, but the email also contains an image bug, which looks very similar to the AUP URL. It wouldn't surprise me if this was just default behaviour of the mailing list software responsible.

Interestingly, there's a "List-Unsubscribe:" header on the email. I wonder what would happen if I unsubscribed myself? :P

That said, I still think this looks legit. The recording on the Customer Support number says their office is closed, I'll try tommorow morning. I'm so looking forward to spending a half-hour on hold.

Another user speculated this might be related to upstream usage, which is entirely possible - of my average 160GB/month, 60GB of that is always upload - I run the upstream pretty much full-tilt.

[rant]
What the hell is wrong with Western Canada? I fully realize my usage is heavier than most, and I do run my personal domain out of my home. I'm willing to pay $60 or $70/mo for my internet connection, but no-one will take my money. It's either "Be a good little pigeon for $40/mo and don't use any bandwidth" or "We'll give you business class after you prove you're a long running business with a good credit record.". I'm not asking for credit, nor am I a business, [scream]I JUST WANT A FUCKING CONNECTION![/scream]
[/rant]]]> http://www.dslreports.com/forum/remark,14734984 Fri, 04 Nov 2005 21:45:31 EDT http://www.dslreports.com/forum/remark,14734943 Solar1um : Yes is an hoax !]]> http://www.dslreports.com/forum/remark,14734943 Fri, 04 Nov 2005 21:37:09 EDT http://www.dslreports.com/forum/remark,14734420 The Flash : Funny thing, they spelled Telecommunications wrong.]]> http://www.dslreports.com/forum/remark,14734420 Fri, 04 Nov 2005 20:10:31 EDT http://www.dslreports.com/forum/remark,14734289 anon : OK. Customer support didn't know anything about it (said "we've never sent anything like that to our customers"), suggested it was spam but offered to transfer me to technical support.

Technical support also didn't specifically have anything to say about my account but she said she's asked around and this *is* spam. Told me to delete it and run a virus check. Odd cos there's no attachments and the only two links in it are the mailto link for customer.care and the lists.primus.ca link (which pretends to be the AUP link).

I'll still be worried when I get up on the 14th November though *LOL*! When you speak to an individual at a large company I'm always scared - just cos the person you speak to says something doesn't confirm in my mind that there isn't someone else there who's going to take different action.]]> http://www.dslreports.com/forum/remark,14734289 Fri, 04 Nov 2005 19:53:49 EDT http://www.dslreports.com/forum/remark,14734179 anon : (on hold as we speak - I'd forgotten how long it takes to talk to someone at Primus!)

If you get the email, don't click on the "view entire AUP" link. It doesn't go to where it appears to go to, but to an URL that has a number encoded in it - which matches the number in the email address to which the email was originally sent. I guess this is their way of confirming receipt.]]> http://www.dslreports.com/forum/remark,14734179 Fri, 04 Nov 2005 19:37:13 EDT http://www.dslreports.com/forum/remark,14733654 tumble : You can call them to verify, theyll tell you that its spam. Atleast thats what they told me. ]]> http://www.dslreports.com/forum/remark,14733654 Fri, 04 Nov 2005 18:24:42 EDT http://www.dslreports.com/forum/remark,14733649 anon : I'm not convinced. The IP address of the apparent source machine in the headers matches that of Primus' mailing list server (lists.primus.ca)]]> http://www.dslreports.com/forum/remark,14733649 Fri, 04 Nov 2005 18:23:54 EDT http://www.dslreports.com/forum/remark,14733590 nyt : Postini is handling primus.ca mail, looks legit to me.]]> http://www.dslreports.com/forum/remark,14733590 Fri, 04 Nov 2005 18:16:41 EDT http://www.dslreports.com/forum/remark,14733537 tumble : They're not cancelling anyone. It's just spam.

Received: from exprod8mx2.postini.com ([64.18.3.102] helo=psmtp.com) by smtp-06.primus.ca with smtp (Exim 4.43) id 1EY3H7-00039W-FV for 1747018@primus.ca; Fri, 04 Nov 2005 10:14:41 -0500
Received: from source ([216.254.136.57]) by exprod8mx2.postini.com ([64.18.7.10]) with SMTP; Fri, 04 Nov 2005 10:14:29 EST]]> http://www.dslreports.com/forum/remark,14733537 Fri, 04 Nov 2005 18:09:24 EDT http://www.dslreports.com/forum/remark,14733103 anon : »www.primustel.ca/en/residential/···west.htm
says "Unlimited use - No cap on downloads!"

But no mention about uploads and of course the 'system abuse' section of the FAQ, quoted above, can always be used to deal with any activity they don't like.

I'm presuming that there's a way out of this. Termination with no opportunity to change usage is a bizarre way of doing business. Heck, I'm not even running a server like they're suggesting. OK, yes, I know that BitTorrent is accepting incoming connections but surely it's a client program (*bats eyelids innocently*).]]> http://www.dslreports.com/forum/remark,14733103 Fri, 04 Nov 2005 17:13:23 EDT http://www.dslreports.com/forum/remark,14733006 HiVolt : What do they advertise? Unlimited? If so, this is a very stupid tactic, they dont even give the user a chance to lower their usage.
--
·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´¯`·.¸¸.·´ ]]> http://www.dslreports.com/forum/remark,14733006 Fri, 04 Nov 2005 16:59:30 EDT http://www.dslreports.com/forum/remark,14732997 anon : I got one this morning too.
Last months stats: 64GB down, 34 up. Very very roughly, that probably breaks down as usenet: 30GB down, BitTorrent: 30 GB up plus 30GB down. Plus extra b/w on other PCs in the house, but I doubt that that's more than a GB or two each either way. Given Primus' continued "no download cap" stance, I suspect the problem is the upload volume.

Haven't rung them yet - will see if I can get some agreement about an acceptable upload volume.

Kinda scary cos if they refuse to cancel the disconnection I don't know where else to go! We're painfully short of ISPs with a >10GB/month cap here in the lower mainland.]]> http://www.dslreports.com/forum/remark,14732997 Fri, 04 Nov 2005 16:57:39 EDT http://www.dslreports.com/forum/remark,14732679 TFArchive : I did 600GB a couple months back on sympatico, no word at all :)]]> http://www.dslreports.com/forum/remark,14732679 Fri, 04 Nov 2005 16:09:02 EDT http://www.dslreports.com/forum/remark,14732070 geiss8 : I got the same email today, I use 80G/month.
but when I called Primus, they don't even know such email was sent...did someone call and find out wut's going on?]]> http://www.dslreports.com/forum/remark,14732070 Fri, 04 Nov 2005 14:42:30 EDT http://www.dslreports.com/forum/remark,14731216 Brano : They're not cancelling you because you're running a server, but because the 160GB/month.]]> http://www.dslreports.com/forum/remark,14731216 Fri, 04 Nov 2005 12:42:58 EDT http://www.dslreports.com/forum/remark,14731199 Doci : 160? Thats it?

~300G here and not a peep from Sympatico.
--
My freedom is a debt to Hitler.]]> http://www.dslreports.com/forum/remark,14731199 Fri, 04 Nov 2005 12:39:46 EDT http://www.dslreports.com/forum/remark,14731019 anon : Dear Customer,

Please be advised that your DSL account with Primus Canada will be deactivated on November 14, 2005 due to abuse of Primus Canada’s DSL High Speed service, contrary to Primus’ Acceptable Use Policy (AUP). We set out the applicable excerpt from the AUP below. You can view the entire AUP at »www.primus.ca/en/legal/aup.htm.

6 System Abuse

6.a System abuse is defined as any use of Primus resources, which disrupts the normal use of the system or Internet services for others. Examples of system abuse include, but are not limited to, attempting to disrupt the sessions of other Internet users, consuming excessive amounts of CPU time, memory or disk space, or otherwise affecting the performance of Primus servers.

6.b. Primus will log instances of abuse or unusual use of system resources, including but not limited to those stated herein, and take action as outlined in this Policy.

6.c. You agree that if you subscribe for Internet Services, which does not include the use of Static IP Addresses (such as Dial-up Internet Access or DSL Internet Access with a modem), You are prohibited from using automated operations and / or server applications requiring connectivity. Primus Canada considers such actions abuse of Internet Services and as such Your account will be subject to disconnection or termination of Internet Service without notice.
6.d. You agree to only make use of Primus system resources while logged in. The sole exceptions to this policy are e-mail filters, which process and sort mail as it arrives.



Primus will send to you within the next 14 days a prepaid courier package to return the original modem provided by Primus Canada. If you do not return the modem, you will be charged $175.00. Please call 1-800-806-3273 or email customer.care@primus.ca with any questions regarding this matter.



Primus Canada

-------

I do run my domain off my Primus connection, but it consumes virtually no bandwidth. My bandwidth use is due to Bittorrent, but I can't possibly be the only subscriber as such. I average about 160GB/month.]]> http://www.dslreports.com/forum/remark,14731019 Fri, 04 Nov 2005 12:25:46 EDT