Re: [News] Notification of Network Maintenance in Inside Insight http://www.dslreports.com/forum/r13878426 en Wed, 25 Nov 2009 05:02:46 EDT Wed, 25 Nov 2009 05:02:46 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13999904 DevilOnE : well after 2 days since the network maintenace my speeds suck! download is 2000-2400kbps and 350 up. I was getting at least 3200kbps down, what the hell is going on?]]> http://www.dslreports.com/forum/remark,13999904 Wed, 27 Jul 2005 23:41:19 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13980762 cwm1276 : I just got it today 7/25.

On July 28, August 2 & 3, 2005 between the hours of 4AM and 7AM (CST), your service may be interrupted while we perform necessary maintenance to improve the reliability and efficiency of your High Speed Internet connection.

This would be out of the Rockford headend. Also I have started to see boxes(1-2ft square) attached to utility poles which look like are connected to the cable, could they be working on rolling out telephone service?]]> http://www.dslreports.com/forum/remark,13980762 Mon, 25 Jul 2005 15:30:09 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13978733 DevilOnE : i just got the email happening on 7/26: hopefully things will improve.

On July 26, 2005 between the hours of 4AM and 7AM (CST), your service will be interrupted while we perform necessary maintenance to improve the reliability and efficiency of your High Speed Internet connection. We have scheduled this required maintenance during a time of day when the least number of our customers would be affected. For those of you who would be using your service during this time we apologize for any inconvenience this may cause and appreciate your patience and understanding during this period of maintenance.

If you have any questions about this or any other aspect of your Insight Broadband service, please call your local Insight Broadband provider. Thank you for choosing Insight Broadband]]> http://www.dslreports.com/forum/remark,13978733 Mon, 25 Jul 2005 10:57:13 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13963082 anon : I was just reading what I posted above the other night and had to cringe a little. I thought I should be more clear about something. I said that the new modulation style that they are using isn't as robust. Let me clarify that by saying that there is a more narrow window of signal strength and amount of noise it can handle. All modems should be well within these parameters. What I was trying to get at is that you may have a line problem that wasn't yet bad enough to effect you before, but is enough now.
I hope that clarifies what I meant, after a reread of my first post I thought that people might think that insight was pushing out a less reliable signal. That is by no means the case. If your the cables that run to your house are up to par and without problems then the modem should be rock solid.]]> http://www.dslreports.com/forum/remark,13963082 Sat, 23 Jul 2005 00:09:00 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13945646 anon : Iggy, i really hope they get that figured out for you. If I were you I'd call in and instead of letting them forward you to tier 2, tell them you want one of their modem guys to come out and look at it. Make them bring a test modem and laptop if possible (that way there can be no doubt that there is a speed problem).
Since our system has done the 'maintenance' (which is probably the same thing they did in your area), I have seen a few (very few) speed problems that happened in conjunction w/ the upgrade. One of these speed issues was at my house! HAHA. I dropped from a consistent 4meg to about 2 meg. I swapped out my modem w/ a new one and my speeds skyrocketed. Unsure why the old modem couldn't handle it, maybe tuner was starting to die. The other ones weren't modem problems but noise related. The reason that the noise or low signal wasn't an issue before the switch-but was after, has to do with the way the signal now reaches your modem. The modulation that they switched to is capable of faster speeds but isn't as robust as the old modulation. Don't take that the wrong way though. The new modulation is robust, its just very slightly more prone to suffer dropped or out of order packets, group delay etc. If your signal was right on the edge of this border between the new and old modulation, the switch could have caused this speed issue.

Overall this has brought 99.9% of the modem speeds up, yours obviously isn't one of them and needs to be investigated.

A quirk w/ speed tests since the upgrade w/ generally show too high speeds at many speed tests. It looks as if the new cmts is allowing bursts of traffic before it throttles down to your cap. It's quite common now for a plain jane speed test to show your 4000kbps modem at 6000 (i've actually seen these burst up to 12mb/s quite a few times now-a feat that isn't supposed to be possible, but seeing is believing). The new tests at chi.speakeasy.net seem to be pretty accurate for indiana. (I know you know this)

That all being said, I feel obligated to point out that much more often than not speed issues really do have their roots on the output end of the modem. Thats why you get that annoying procedure on the phone when you call in. Because, frankly, they really don't know who they are talking to. A great majority of the cable modem customers don't know what an ethernet cable is- and surely don't know what speed tests are reliable etc. Even if you tell them you are very computer savvy, it may not get you past all of that 'blah blah, spyware...blah blah router, etc. I've seen your posts here for a couple years and know that you do know what your talking about, but you'd be amazed at what I see working w/ these things everyday. Is crazy how many people that 'run the server' at their job are so completely clueless when it comes to the most mundane problems at their own machine. More often, they are the ones that overlook the obvious. Worse yet they put on their ego hat and try to tell me "that can't cause this problem". Apples and Oranges, I literally work on over 1000 cable modems a year, I don't make things up. Sorry for the rant there. I know thats not the case with you, just pointing out the majority of what we have to weed through. Probably 1 in 250 people who's modems I've worked on are truly computer literate. If insight rolled a truck on every router/spyware related problem, your bill would be so high that we'd go out of business.

Again, I hope you get taken care of. If I had any sort of pull in your area, or knew anyone over there, I'd try to help you out more than this post, but thats outside of my ability.]]> http://www.dslreports.com/forum/remark,13945646 Thu, 21 Jul 2005 00:52:11 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13940081 BeesTea :
said by IGGY See Profile:

I'd sure look into taking my business elsewhere if I actually had a choice.
You do.

»www.covad.com/products/access/t1/index.shtml
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Almost every major provider is increasing speeds and improving network reliability / quality. My speeds and network quality where fine until this most recent change. I've checked router settings - I've shown tweak test results here etc etc. So as I've said above - an issue on my end has pretty much been ruled out. Especially ( I know I'm repeating myself - but maybe someone will get the point finally ) since everything was running smooth until after this most recent maintenance. Guess I need to get on the phone and start bi---ing and moaning to get anything done. This type of thing gets so old.
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Using the SpeakEasy Chicago, IL test.

Download Speed: 2232 kbps (279 KB/sec transfer rate)
Upload Speed: 472 kbps (59 KB/sec transfer rate)

Oh boy slightly better - still DSL speeds for my download.

Test speed using our server at New Jersey, USA
Same test as what was linked in my last post.

»/speedte···21523360

Better - but still nowhere near the bandwidth I'm use to getting and what I'm paying for.

So I'm sure someone will still claim this shows that the software firewall effects speeds. Although I feel this clearly shows that my network problem in fact has nothing to do with what is on my machine. Next you'll tell me to get rid of my router. Or you'll blame it - even though not one setting has been changed on it after the maintenance of the Insight network took place. And again!!!! EVERYTHING WAS WORKING PERFECTLY BEFORE THE MAINTENANCE TOOK PLACE!!! Doesn't take a genius to figure out it's nothing I've done or anything on my machine that is causing this issue.
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Iggyz Blog ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,13906496 Sat, 16 Jul 2005 10:21:51 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13906364 briantrue : I don't know for sure, but I think I'd have to argue the point that the ZoneAlarm problem has to do with Insight. The Internet is the Internet. I don't think the program cares who you use. I mean there can be performance differences with different providers but it all uses the same protocols. I'd say if it slows down Insight it would also have the same impact on DSL or any other broadband.]]> http://www.dslreports.com/forum/remark,13906364 Sat, 16 Jul 2005 09:51:02 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13906202 IGGY : Rather interesting that you obviously haven't read a thing that has been posted above. I've actually been one of the people doing a good amount of writing in relation to ZoneAlarm and users reporting speed issues. A simple Google search would confirm this. I was actually quoted in a ZDNET Australia article a few months ago on the subject.

With that said - your advice is bad advice and wouldn't solve a thing. Considering - as I've clearly stated - everything was working perfectly fine before Insight started doing their network maintenance. And to be perfectly honest - if Insight can't run a network that will interact smoothly with one of the most popular software firewalls. Then maybe they shouldn't be running a network. Honestly I don't think this has a thing to do with ZoneAlarm. And as I've stated in the past. I'd put a good chunk of change down that if users actually followed the advice given in many cases. They would find that the ZoneAlarm causing speed issues could be easily fixed. Maybe not in all cases - but in a good majority.

How many times are you going to post the same exact thing? We understand that your no longer dropping packets. I don't think there was a need to SPAM the thread with that comment twice.

That said it seems obvious to me that you haven't done a lot of reading of what I've written. Maybe you felt your advice was helpful. But again ( as I've written in the past ) it's just plain bad advice.

DSL speeds.

»/speedte···21522709

Maybe they have started to usage cap like Comcast.
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Iggyz Blog ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,13906202 Sat, 16 Jul 2005 09:12:19 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13904696 zookrod : The Maintenance was cool. Insight did a great job. My conn used to drop packets. But Insight fixed that! No more dropped packets.]]> http://www.dslreports.com/forum/remark,13904696 Sat, 16 Jul 2005 00:10:25 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13904660 zookrod : Maybe just uninstall ZoneAlarm. Hmmmm]]> http://www.dslreports.com/forum/remark,13904660 Sat, 16 Jul 2005 00:06:04 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13904602 zookrod : Thank you Insight. No more dropped packets! Your maintenance is awesome.]]> http://www.dslreports.com/forum/remark,13904602 Fri, 15 Jul 2005 23:59:30 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13902216 IGGY : DocsDiag - DOCSIS cable modem diagnostics

»www.google.com/search?hl=en&lr=&···gnostics

»iggy.gnomeblog.com/blog/_archive···303.html

I need to get the other Java version to get the diagnostic software I really like up and running again.

You won't be able to get an information from DocsDiag unless you have a certain password. It's been posted in this forum before - but I don't have time to go digging for it. IM me on this site if you want it.

Since Insight tightened things down a bit. The password is needed as far as I'm aware.
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Iggyz Blog ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,13902216 Fri, 15 Jul 2005 18:29:27 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13901800 epsonliquid : Iggy not to change the subject, but how did you pull that info off of your sb5100. I only know how to access it through the web interface and did doesn't show jack i.e. »192.168.100.1]]> http://www.dslreports.com/forum/remark,13901800 Fri, 15 Jul 2005 17:37:51 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13899934 IGGY : My speeds are still in the toilet. I'm doing a blog post with details on this and a call I got yesterday. Either way this isn't acceptable. Everything ran perfectly fine until they started screwing around with things on the backend. I'm already unhappy I have to waste this coming Monday waiting for a technician to bring me the new DVR box. Which everyone else has been able to just swap out at their local office. Now for going on three days. I'm getting less bandwidth than I'm paying for. And yes I've confirmed this for three straight days with real world downloads at different times of the day. I'm not like everyone else and just relying on speed test sites.

But I know if I call the local office. It'll be - lets go through all the basic crap - reboot modem - stick thumb in nose - spin head around. Then I'll get the excuse of oh it's your router or you must be infected with spyware or a virus - um do you know who your talking to? I'd be more than aware if I got nailed with a nasty. Basically the blame would be upon the customer not the network. Which yes - in many cases the customer in fact can be blamed for the issue. But this isn't a very customer friendly way of handling service calls. And even though I'm more than aware that their are procedures to follow ( even though these seem to vary from city to city - even though everyone is supposed to be working for the same company ). Sometimes it's easier to just cut to the chase. Meaning ask the customer what they have tried and the results. Also making sure that all divisions of the company communicate would help. This way - those answering the phones on the front line - will in fact be clued in when the network is having problems.
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]]> http://www.dslreports.com/forum/remark,13899934 Fri, 15 Jul 2005 13:49:26 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13899236 adz133 : I didn't receive the notice, and I'm downloading around 280KB/s - less than deluxe.]]> http://www.dslreports.com/forum/remark,13899236 Fri, 15 Jul 2005 12:37:02 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13892803 illini25 : I received mine a few days ago and scheduled maintenance for this coming Friday. Hope my speeds don't take a dive. :(]]> http://www.dslreports.com/forum/remark,13892803 Thu, 14 Jul 2005 17:44:01 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13891475 WebbyIL : Here in Quincy, IL its hovered right around 3660/364 during the maint and afterwards]]> http://www.dslreports.com/forum/remark,13891475 Thu, 14 Jul 2005 15:13:59 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13888212 IGGY : Ugghh - I hate you - lol. Just joking. I had to reboot and slap a few things around this morning - just to get online. I'll check the OOL ftp again later this morning. But testing a regular download and doing a speed test gave negative results this AM. My account looks properly registered with Insight. So that shouldn't be the cause. I've rebooted the modem a couple of times as well. Sometimes a reboot works the smog out - rarely - but on occasion the cob webs disappear with a reboot.
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Iggyz Blog ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,13888212 Thu, 14 Jul 2005 08:06:44 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13888091 INTENS1 : (Springfield IL) Here's mine IGGY - Not sure why, but I didn't receive the maintenance notice.
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]]> http://www.dslreports.com/forum/remark,13888091 Thu, 14 Jul 2005 07:28:45 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13888060 IGGY : I think this maintenance broke something. I'm still seeing horrid results with real world downloads and when doing speed test. If this is considered helping the overall quality of the network. Please put things back they way they were. The network worked great for me before this supposedly helpful service work.
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Iggyz Blog ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,13888060 Thu, 14 Jul 2005 07:14:29 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13881364 posthaste : Just received the maintenance e-mail. Downtime for Champaign is scheduled for July 15.]]> http://www.dslreports.com/forum/remark,13881364 Wed, 13 Jul 2005 13:14:34 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13881218 IGGY : Well since early this morning when maintenance started. My speeds have been reporting very low on the speed test - using the Chicago IL test from Speakeasy and others there.

Download Speed: 1708 kbps (213.5 KB/sec transfer rate)
Upload Speed: 471 kbps (58.9 KB/sec transfer rate)

I did an OOL ftp test this morning and saw similar results. I'm going to look at some things on my end and see if I can't resolve the problem. Browsing seems perky. But I'm not sure that everything is at should be.

»ttester.broadbandreports.com/twe···a=normal

Same result I was seeing early this morning. Normally no matter what time of day. I get 600 or actually way above that on that test. I rebooted the modem this morning after things came back online. Guess I'll try that again.

Everything is looking ok on my end though.
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]]> http://www.dslreports.com/forum/remark,13881218 Wed, 13 Jul 2005 12:56:18 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13878471 UnionJax : I got the same notice for here (Richmond, Indiana) a while ago. The problem was, that after the maintenance my speeds went to hell for about two weeks afterwards. Lets hope it doesn't happen where you live :huh:]]> http://www.dslreports.com/forum/remark,13878471 Wed, 13 Jul 2005 01:36:34 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13878426 digerati04 : Got the email here in Chatham.]]> http://www.dslreports.com/forum/remark,13878426 Wed, 13 Jul 2005 01:26:33 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13878323 IGGY : This may in fact just be area specific. We have seen this happen in the past. There have been many times recently when others received this type of notice and I saw nothing in my inbox. So this may just be something specific to this area.
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Iggyz Blog ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,13878323 Wed, 13 Jul 2005 01:04:25 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13878069 anon : It would be nice if Insight were to send a notice like this to all of their customers. Once again, Customer Service with them has gone to shit.]]> http://www.dslreports.com/forum/remark,13878069 Wed, 13 Jul 2005 00:16:23 EDT Re: [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13875206 maxey13 : I would love to have some maintenance if it would help the speeds. Mine have got in the toilet..]]> http://www.dslreports.com/forum/remark,13875206 Tue, 12 Jul 2005 18:35:23 EDT [News] Notification of Network Maintenance http://www.dslreports.com/forum/remark,13874462 IGGY : Dear Insight Broadband Customer,

We are writing to notify you of scheduled maintenance that may affect your Insight Broadband High Speed Internet service and your persistent IP reservation.

On July 13th and 14th, 2005 between the hours of midnight and 7AM your service may be interrupted while we perform necessary maintenance to improve the reliability and efficiency of your High Speed Internet connection. We have scheduled this required maintenance during a time of day when the least number of our customers would be affected. For those of you who would be using your service during this time we apologize for any inconvenience this may cause and appreciate your patience and understanding during this period of maintenance.

In addition, due to the nature of this maintenance, your IP address may change. To minimize the length of time your service may be interrupted please be sure that your devices are configured to obtain your IP address using DHCP. Once your device has obtained your new IP address, please be sure to visit sas.r31.insightbb.com to reserve your new IP address as a persistent IP.

If you have any questions about this or any other aspect of your service, please call your local Insight Broadband provider.

Sincerely,

Insight Broadband Network Operations

Tuesday, July 12, 2005 8:21 AM
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Iggyz Blog ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,13874462 Tue, 12 Jul 2005 16:59:05 EDT