Official Position: Installing Memory in Mini in All Things Macintosh http://www.dslreports.com/forum/r13769295 en Mon, 09 Nov 2009 07:01:08 EDT Mon, 09 Nov 2009 07:01:08 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13809392 morph3ous : The mini is fixed and ready to be picked up.
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My Blog]]> http://www.dslreports.com/forum/remark,13809392 Mon, 04 Jul 2005 09:31:29 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13788525 tparker1 : CodeZero:It won't Run UT2004 very well video will be choppy though to be fair the Mini was never Intended for Gaming or Advanced Software that Runs on G5 .The Little Box only cost around a Grand with the Improvements.]]> http://www.dslreports.com/forum/remark,13788525 Fri, 01 Jul 2005 08:47:53 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13783660 morph3ous : I think that Mr. Frakes at Macworld deserves a lot of praise for helping out in this matter. He was extremely helpful, and likely the reason that Apple Executive Relations called me in the first place.
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My Blog]]> http://www.dslreports.com/forum/remark,13783660 Thu, 30 Jun 2005 17:10:39 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13783591 morph3ous :
said by C0deZer0 See Profile:

Congratulations! I'm glad to hear that things are going to work out for you in the end. :)

Oh yea, and would you mind doing a small favor and benching your Mini after all is said and done? I'd like to see how that thing can run UT04 ;) :D
:)
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My Blog]]> http://www.dslreports.com/forum/remark,13783591 Thu, 30 Jun 2005 16:58:44 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13782459 C0deZer0 : Congratulations! I'm glad to hear that things are going to work out for you in the end. :)

Oh yea, and would you mind doing a small favor and benching your Mini after all is said and done? I'd like to see how that thing can run UT04 ;) :D]]> http://www.dslreports.com/forum/remark,13782459 Thu, 30 Jun 2005 14:32:54 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13776090 IPPlanMan : Nice going morph3ous! :-)]]> http://www.dslreports.com/forum/remark,13776090 Wed, 29 Jun 2005 18:36:11 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13772053 elias : Awesome! At least you got some good news this week.

-- Elias
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Crunching the Midnight Oil]]> http://www.dslreports.com/forum/remark,13772053 Wed, 29 Jun 2005 09:35:56 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13770417 SweetDelight : all great things take work, then lead by example to show not to get screwed over by stupid apple geniuses.

Enjoy your newly to-be fixed mac.!]]> http://www.dslreports.com/forum/remark,13770417 Wed, 29 Jun 2005 00:33:33 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13770396 sporkme : Good deal! Glad it worked out for you...

Now do you have to drop it off with the original Genius? If so, I hope you get an apology from him or the manager regarding their attitude.]]> http://www.dslreports.com/forum/remark,13770396 Wed, 29 Jun 2005 00:29:51 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13770017 jofallon : Thanks for clearing this up. I don't really have a problem with a manufacturer clearly stating, when you buy something, that there are no user-serviceable parts; that all upgrades have to be done etc etc.

But make it clear when you buy it that's the policy.

Now if only I was certain my Sony CRT monitor would be bright enough with the mini....]]> http://www.dslreports.com/forum/remark,13770017 Tue, 28 Jun 2005 23:35:50 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13769773 normljoe : Glad it worked out for you Morph and thanks for posting the follow-up.

I guess the geniuses will need to be re-educated. :D

norm
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Stop! Step away from the cookie jar!]]> http://www.dslreports.com/forum/remark,13769773 Tue, 28 Jun 2005 23:00:22 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13769581 russotto :
said by morph3ous See Profile:

According to Mr. Frakes, Apple will speak with those in the service channel about the policy.
Perhaps the speaking is best accomplished with a liberal use of THIS, as their service channel is pissing people off AND setting Apple up for a lawsuit.]]> http://www.dslreports.com/forum/remark,13769581 Tue, 28 Jun 2005 22:37:29 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13769517 morph3ous : It would be good to make this known. The previous thread was based upon information that the service channel had given me (stores, the 800 number). They were adamant that the warranty was automatically voided upon opening the machine.

According to Mr. Frakes, Apple will speak with those in the service channel about the policy.

The gentleman who I spoke with in Executive Relations was unable to tell me the official policy himself; however, that is likely because he is not in a position to interpret Apple's policy himself. Mr. Frakes likely has contacts higher up in the corporate chain.
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My Blog]]> http://www.dslreports.com/forum/remark,13769517 Tue, 28 Jun 2005 22:30:43 EDT Re: Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13769437 zarquon : This really should be added to the front page to clarify the situation to all those people who read the original article, since it was all over the front page before.

Z.]]> http://www.dslreports.com/forum/remark,13769437 Tue, 28 Jun 2005 22:21:55 EDT Official Position: Installing Memory in Mini http://www.dslreports.com/forum/remark,13769295 morph3ous : This is a continuation of this thread:
»Installing memory in a Mini will void warranty

Today I was contacted by Apple's Executive Relations department. They will indeed fix my Mac Mini. The person who I spoke to on the phone did not give me an official position; however, he said that Apple definitely needs to clarify their verbiage.

Later on in the day I received an email from Mr. Frakes, a journalist at Macworld. He said that Macworld contacted Apple, and Apple confirmed what is written in this article:
»www.macworld.com/weblogs/editors···ndex.php

They also told him that they will be making sure that the service channels are aware of the policy.

It was extremely frustrating speaking with Apple about this matter; however, they have done the right thing. The problem seems to have been caused by one department not speaking to another, a corporate mis-communication. I have a feeling that Apple will clarify their policy internally, and others who find themselves in my position will have an easy time having their machine repaired under warranty (as long as they did not damage their machine when installing RAM).
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My Blog]]> http://www.dslreports.com/forum/remark,13769295 Tue, 28 Jun 2005 22:03:25 EDT