said by dslextreme :

When you move, you have "new" DSL line under a new one year contract. That makes us eligible for "new" circuit pricing at which point we we can pass on the savings to you. I agree that the SBC wholesale pricing is very skewed in this regard and we are trying to convince SBC to change their policy.

said by blacksurfer :

Hang in there guys! DSLextreme has been good to us and a great alternative to SBC. To make up for the difference in price, just refer more people and earn some credits! I just wish they could make a link that our referral could click on that will automatically enter our ID for credit. I've lost many referral credits because they couldn't follow instructions on entering my user name.

said by wth2:

Why is it, that if I were to change addresses, I would all of a sudden be eligible for the newly lowered prices when I am still under a CONTRACT!!???

said by mkrueger :

...it should be super-easy for more technically adept clients who aren't spamming to get the port opened. I happen to own my own email server which many of my friends and family use. I vastly prefer DSL Extreme's simple approach of a form on their website to get unblocked, vs. just getting surprise blocking with no recourse.
...SBC doesn't give me that option, and just assumes their customers are criminals, I guess.

06/09/05 13:41:17 dns aosake.net
Mail for aosake.net is handled by aosake.net
Canonical name: aosake.net
Addresses:
  66.125.89.41

06/09/05 13:42:24 Dns 66.125.89.41
nslookup 66.125.89.41
Canonical name: adsl-66-125-89-41.dsl.sntc01.pacbell.net
Addresses:
  66.125.89.41

said by NormanS Spam is a royal pain. SBC could not seem to get an adequate handle on all of their customers with spam 'bots running on their computers; not that the customers knew that the 'bots were there. Until SBC put the block on port 25 I routinely got spam from SBC customer computers which had no business being used for commercial advertisements. Since SBC implemented the blocks, spam from Trojanized customer computers has dropped significantly.

I have no trouble accessing non-SBC SMTP servers, and port 25 is still blocked on my account. It was easier, quicker, to configure my email clients to use port 465 (MyRealBox), or port 587 (GMail and GMX Mail).
[/BQUOTE:

I actually agree. Spam SUCKS, and if the blocking helps, then it is good.

However, it should be super-easy for more technically adept clients who aren't spamming to get the port opened. I happen to own my own email server which many of my friends and family use. I vastly prefer DSL Extreme's simple approach of a form on their website to get unblocked, vs. just getting surprise blocking with no recourse.

Also, when I tried to call SBC about the email issue, the support person had no idea about why my family could suddenly not send email through my server. Sure would be nice if the phone support even at "level 1" had a basic understanding of changes to service. A response like "oh, we started blocking port 25" would have been nice, vs. me having to figure it out for myself.

My server supports alternate ports, so I just switched my family over. But I did have to reconfigure email on 5 machines, after driving out to their house to troubleshoot. Clicking the button on DSL Extreme's website to unblock sure would have been easier on me. SBC doesn't give me that option, and just assumes their customers are criminals, I guess. ]]> http://www.dslreports.com/forum/remark,13617803 Thu, 09 Jun 2005 13:59:03 EDT http://www.dslreports.com/forum/remark,13617145 deblin : As was pointed out in the other thread, DSLX would be losing money re-rating people already in a contract. In some businesses it makes sense to allow re-rates with a new contract (e.g. cell phones), but in this case, given SBC is kind of man handling DSLX into this policy, I don't think it makes sense to penalize DSLX for what SBC is forcing upon them. Personally, if it were me, I would GLADLY pay $5/mo extra if it meant I could have DSLX instead of SBC. Availability of DHCP over PPPoE in my mind is worth the $5 alone, let alone their excellent service, peering, and amenities.
--
$(perl -e 'print pack("H*","6d616e207065726c0a")')]]> http://www.dslreports.com/forum/remark,13617145 Thu, 09 Jun 2005 12:29:56 EDT http://www.dslreports.com/forum/remark,13615361 ronharmer : As a rule I don't support companies that work this way. As a current customer you should get the same terms as a new customer, as long as your willing to start a new contract. This is a terrible business practice that basically takes advantage of the very customers keeping the business going. I switched to cable from Dish for this very reason. As soon as my DSLX contract is up I'll probably dump them too. After all they don't appreciate my business, or they wouldn't be offering new customers faster service for less than I'm/we're paying. People really should make an effort not to support companies that have these types of policies. If enough people stand up, the nonsense might stop. Basically all the current customers are subsidizing the new customer's great rate. What a way for DSLX to thank you for choosing them over all it's competitors. Thank you DSLX!]]> http://www.dslreports.com/forum/remark,13615361 Thu, 09 Jun 2005 05:40:30 EDT http://www.dslreports.com/forum/remark,13610394 raIDERspeed : yeah same here SBC didn't re-rate me at $19.95 but they wanted me to buy other service for my land line:mad: so i'm stuck at $29m/o booo]]> http://www.dslreports.com/forum/remark,13610394 Wed, 08 Jun 2005 17:15:33 EDT http://www.dslreports.com/forum/remark,13594136 d_l : Just a guess/assumption from what happened last year. DSLX was underselling SBC-Yahoo prices for the 1536/384 plan throughout the fall. I couldn't understand why SBCIS wasn't using the promotion and cutting their prices.]]> http://www.dslreports.com/forum/remark,13594136 Mon, 06 Jun 2005 20:11:27 EDT http://www.dslreports.com/forum/remark,13594051 dslextreme :

said by d_l :

SBCIS apparently didn't offer the Oct. 19, 2004 through Jan. 31, 2005 promotion to their customers

Where are you getting this information?]]> http://www.dslreports.com/forum/remark,13594051 Mon, 06 Jun 2005 20:03:57 EDT http://www.dslreports.com/forum/remark,13593797 d_l : Rob, SBCIS apparently didn't offer the Oct. 19, 2004 through Jan. 31, 2005 promotion to their customers when DSLX did, so there are no SBC-Yahoo customers on a promotional price plan.
Dave]]> http://www.dslreports.com/forum/remark,13593797 Mon, 06 Jun 2005 19:35:19 EDT http://www.dslreports.com/forum/remark,13593719 The Way Out : I suspect it's more an economy of scale. Only a fraction ever call support. With a lot of customers, it starts becoming sustainable.]]> http://www.dslreports.com/forum/remark,13593719 Mon, 06 Jun 2005 19:26:34 EDT http://www.dslreports.com/forum/remark,13593662 djrobx : Yes, nice find! If SBC is making DSLX play by certain rules, they should have to as well.

This also means new custmers will be paying DSLExtreme $3.45/month ($41.40 per year) so DSLX can transport their data, keep a 24 hour support staff, pay a SuperNews, and run email and web servers. Doesn't DSLX also have to pay SBC their setup fee?

Is it just me or does this seem like dot bomb accounting?

Judging from their pricing, it seems like they expect static IP customers to subsidize these cheap circuits.

-- Rob
--
\\ROB - a part of the SCB local network]]> http://www.dslreports.com/forum/remark,13593662 Mon, 06 Jun 2005 19:19:41 EDT http://www.dslreports.com/forum/remark,13593529 The Way Out : Good find. Translation: If you're already paying $19.95 or $21.95, you're already on a promo. You can't jump to this new promo.]]> http://www.dslreports.com/forum/remark,13593529 Mon, 06 Jun 2005 19:06:51 EDT http://www.dslreports.com/forum/remark,13593293 d_l : The promotional rates should apply to all new orders AND existing Primary, Primary +, Basic I, and Advanced DSL lines in service prior to June 1, 2005 except those existing wholesale lines currently receiving promotional pricing.

[att=1]

»www.sbc.com/public_affairs/regul···ISPS.pdf

]]> http://www.dslreports.com/forum/remark,13593293 Mon, 06 Jun 2005 18:39:10 EDT http://www.dslreports.com/forum/remark,13592198 NormanS :

said by blacksurfer :

Dtierman,

My questions have been answered by George. Most of us were just wondering aloud, why there are many people over on the SBC forum bragging how they were re-rated to the lower price, while we couldn't. It appears that SBC have DSL Extreme under stringent rules, that they themselves don't have to follow. We don't think it's fair competition, but what can we do?

BS

Most of the braggarts actually lied to get their re-rate. After investigating, I decided I couldn't do it honestly. The re-rate is given to customers who call SBC's retention department and claim that they are going to bail to another service. The only services I have to consider are Comcast and DSLX. I doubt that SBC retention would believe that DSLX offers a better deal; and, in all honesty, the only part of Comcast that is better is the speed. Since my current speed is adequate, and the Comcast price jumps to $56.95 per month after six months, I can't seriously claim that Comcast would win me over.

IMHO, SBC and their lying customers deserve each other.
--
Norman
~A deam, dream, no dream
~Voices of the night go across the forest
~A dream, dream, no dream
~Good night my good child]]> http://www.dslreports.com/forum/remark,13592198 Mon, 06 Jun 2005 16:53:45 EDT http://www.dslreports.com/forum/remark,13588620 blacksurfer : Dtierman,

My questions have been answered by George. Most of us were just wondering aloud, why there are many people over on the SBC forum bragging how they were re-rated to the lower price, while we couldn't. It appears that SBC have DSL Extreme under stringent rules, that they themselves don't have to follow. We don't think it's fair competition, but what can we do?

BS]]> http://www.dslreports.com/forum/remark,13588620 Mon, 06 Jun 2005 09:27:03 EDT http://www.dslreports.com/forum/remark,13587946 dtiernan : FOR NEW subscribers only. Loyalty means higher prices.]]> http://www.dslreports.com/forum/remark,13587946 Mon, 06 Jun 2005 05:44:12 EDT http://www.dslreports.com/forum/remark,13587841 NormanS :

said by dtiernan :

Now if only existing customers could qualify. What's the reward for longevity?

Excellent service, and reliability. Did you want a toaster oven, too?
--
Norman
~A deam, dream, no dream
~Voices of the night go across the forest
~A dream, dream, no dream
~Good night my good child]]> http://www.dslreports.com/forum/remark,13587841 Mon, 06 Jun 2005 04:32:59 EDT http://www.dslreports.com/forum/remark,13587713 dtiernan : Now if only existing customers could qualify. What's the reward for longevity?]]> http://www.dslreports.com/forum/remark,13587713 Mon, 06 Jun 2005 03:36:08 EDT http://www.dslreports.com/forum/remark,13582870 anon : I am a little confused with this topic, someone please clarify.

People who signed up with the 19.95 annual contract will be switched to the 14.95 rate if their account wasn't activated before the new pricing?

The new pricing was listed on June 1, 2005. My account was activated on June 2, 2005 (June 3 if you consider after midnight). Don't I qualify for the new rate? If so, is it automatic or do I need to e-mail someone?

Thank you.]]> http://www.dslreports.com/forum/remark,13582870 Sun, 05 Jun 2005 14:38:59 EDT http://www.dslreports.com/forum/remark,13581468 NormanS :

said by ylen131 :

edit:when i was with sbc i never had spam problem, was not using any software to block it.

SBC is a spam magnet, as is any other large ISP domain. Spammers know the approximate number of SBC customers, and will use dictionary attack, as well as harvest 'bots, to find email addresses. It is a grave error to attribute your receipt of spam to your ISP.

SBC is more responsible for spam through port 25 outbound of their customer's infected computers than through some kind of cozy deal selling email addresses. For that reason, SBC has implemented blocking of outbound port 25. They also, at this time, block inbound on ports 135, 139, 445 and 1025.

If you are getting spammed at your DSLX email address, you need to look at all the other ways for spammers to get hold of your email address; including friends of friends whose email addresses are included with yours in those interminable Cc: lists of those goofy AOL nested forwards. Spam to an email address has more to do with how the user of that email address uses it than with what the ISP does with it.]]> http://www.dslreports.com/forum/remark,13581468 Sun, 05 Jun 2005 10:30:28 EDT http://www.dslreports.com/forum/remark,13580695 ylen131 : mkrueger I been using dsl since 99, I got at my old when they still did professional installation. The only reason why i am staying with dslextreme is because of 5 static ip, if i didn't have that plan i would change. I never had problem with sbc blocking ports, thing may have change since 3 years ago. I am not running my own email server so that could be the difference.My pings were low with sbc except during the time when they had overload problem, that got correct, i am pretty sure that dsextreme was also experiencing it if it was already around. Regarding customer support it all depends what time you call sbc and dsextreme. I had 1 sec wait for sbc and 30 min and same for dslextreme. It all depends if there is outage going on or not. Regarding technical support it self. Level 1 at sbc is designed for new users, once you get pass that level 2 and 3 both know what they talking about. I have used sbc online support when i was with them and they great and knowledgeable

edit:when i was with sbc i never had spam problem, was not using any software to block it.]]> http://www.dslreports.com/forum/remark,13580695 Sun, 05 Jun 2005 04:37:10 EDT http://www.dslreports.com/forum/remark,13580204 NormanS :

said by mkrueger :

- re: SBC port blocking: I can tell you from personal experience that this is a royal pain. I had to reconfigure all 5 computers at my sister-in-laws house when SBC suddenly decided to block their ability to use the email server I provided them with.

Spam is a royal pain. SBC could not seem to get an adequate handle on all of their customers with spam 'bots running on their computers; not that the customers knew that the 'bots were there. Until SBC put the block on port 25 I routinely got spam from SBC customer computers which had no business being used for commercial advertisements. Since SBC implemented the blocks, spam from Trojanized customer computers has dropped significantly.

I have no trouble accessing non-SBC SMTP servers, and port 25 is still blocked on my account. It was easier, quicker, to configure my email clients to use port 465 (MyRealBox), or port 587 (GMail and GMX Mail).
--
Norman
~A deam, dream, no dream
~Voices of the night go across the forest
~A dream, dream, no dream
~Good night my good child]]> http://www.dslreports.com/forum/remark,13580204 Sun, 05 Jun 2005 01:41:44 EDT http://www.dslreports.com/forum/remark,13577703 mkrueger : I'm a brand new DSLE customer, and haven't even gotten my line tuned to where I want it yet. However, I feel the need to respond to ylen13's post post:

- re: 5 IPs: Static IP's are extremely valuable to a LOT of people. I wouldn't even consider a service with fewer than 5, and I am not alone.
- re: SBC port blocking: I can tell you from personal experience that this is a royal pain. I had to reconfigure all 5 computers at my sister-in-laws house when SBC suddenly decided to block their ability to use the email server I provided them with.
- re: peering: Look into it. It's really important, and can make a big difference in your browsing/gaming experience. DSLE gives me great routes to all the hosts I hit regularly.
- re: support: From my experience so far, DSLE is basically the best level of support out there. I have spoken to their support people about 6 times so far via instant chat and phone. Never have I had to wait more than a minute or so for a person. I have a $300/month sDSL line also, and the wait times for that service are nowhere near as short as DSLE. Also, every person I've spoken with at DSLE has been technically knowledgeable and spoken to me as a peer. My conversations with SBC have been painful. 30 minute wait times, first level support people that are just clueless, and unable to comprehend that I know what I'm talking about.

I feel the need to respond because I don't think "customer support" is a PR thing for DSLE, but a reality. I'm sure some people will choose other vendors for various reasons, including maybe price. SBC is definitely cheap, but you get what you pay for. Horrible support and lots of dropped connections may be part of the price you pay. After supporting SBC at my sister-in-laws house full of teenagers, I'm ready to get them on DSLE as soon as I can.]]> http://www.dslreports.com/forum/remark,13577703 Sat, 04 Jun 2005 19:09:24 EDT http://www.dslreports.com/forum/remark,13576350 houkouonchi : If I was on that packackage it would be totally worth it to me to pay an extra $5/month to stay with dslextreme than the hassle of changing ISP's and just because dslextreme is a better ISP anyway. I have had dslextreme for a bout 1 year and 2 months and have never been dissatisfied with their service.
--
Sprint ION = 4650/880 Adelphia = 3300/122, Charter Pipeline = 1540/100 man cable upload sux dont it? And man! my download/upload speed just keeps getting lower and lower doesnt it? Now: DSLExtreme 5400/540 (sustained) finally back up to a great connection]]> http://www.dslreports.com/forum/remark,13576350 Sat, 04 Jun 2005 15:17:07 EDT http://www.dslreports.com/forum/remark,13573797 The Way Out : That's the thing -- DSLX does *NOT* get the lower rate from SBC for existing customers. They can only pass on discounts that they get from SBC. SBC is only giving that rate on new subscribers, even at the wholesale level.]]> http://www.dslreports.com/forum/remark,13573797 Sat, 04 Jun 2005 06:52:40 EDT http://www.dslreports.com/forum/remark,13573179 ylen131 :

said by sheldonm :

What's wrong with them picking a rate that makes them a profit and charging the same rate for the same service to everybody.
If they are worth more then they will still get new customers AND retain the goodwill of their installed base. We're talking about a new contract and new commitment. The only difference is that the present customer is already hooked up.

have a feeling that people will be telling dslextreme bye in favor of sbc]]> http://www.dslreports.com/forum/remark,13573179 Sat, 04 Jun 2005 02:19:40 EDT http://www.dslreports.com/forum/remark,13573141 sheldonm : What's wrong with them picking a rate that makes them a profit and charging the same rate for the same service to everybody.
If they are worth more then they will still get new customers AND retain the goodwill of their installed base. We're talking about a new contract and new commitment. The only difference is that the present customer is already hooked up.]]> http://www.dslreports.com/forum/remark,13573141 Sat, 04 Jun 2005 02:09:07 EDT http://www.dslreports.com/forum/remark,13573097 blacksurfer : I got my credit for my referral who signed up Sunday for $19.95, but he says he better get the $14.95 rate since he's not even activated yet.]]> http://www.dslreports.com/forum/remark,13573097 Sat, 04 Jun 2005 01:57:33 EDT http://www.dslreports.com/forum/remark,13573088 The Way Out : Thats nice. Bye.

Can't blame DSLX for not wanting to take a loss on you. They love you as a customer so long as they're making money on you. If you insist on them losing money on you as a client, I'm sure they'll show you the door in short order.]]> http://www.dslreports.com/forum/remark,13573088 Sat, 04 Jun 2005 01:55:44 EDT http://www.dslreports.com/forum/remark,13573067 sheldonm : I have had my contract expire twice on dslextreme. Last year I cancelled and resubscribed. The downtime was longer thatn promised.
This year I saw that again the price was $19.95 for new subscribers but $24.95 for me. They are now down to $14.95 for new subscribers but even with calling I could only get $19.95.

Would safeway charge me 33% more for a gallon of milk because I'm a regular customer?
I was willing to pay more than sbc... but, the principle of charging loyal customers more just stuck in my craw.

hello sbc

sheldon]]> http://www.dslreports.com/forum/remark,13573067 Sat, 04 Jun 2005 01:49:56 EDT http://www.dslreports.com/forum/remark,13572893 green_boy35 : Yeah the 6000/608 price freeze plan rocks. I am glad that I had a chance to get it. ]]> http://www.dslreports.com/forum/remark,13572893 Sat, 04 Jun 2005 01:18:22 EDT http://www.dslreports.com/forum/remark,13572825 ylen131 : george that sounds like pr to me. 5 dynamics ip is nice but most people don't need or care about having that many. Not sure if SBC blocks ports so not comment on that. SBC from i know has in house 24/7 support. No idea about what kind of peering etc they have.SBC provides free lease on modem for as long as you have the service(used to have them.) Personally do not care about side firewall not sure about other people. Same goes for anti-spam, anti-virus and anti-phishing filters. As for yahoo marketing never had a problem with that. SBC have tech monitor forum at all times and do help a lot. Only thing that keeping me with you guys is that i am on 6mb freeze plan, if not for that i would probably jump ship

edit:correction.sbc block outgoing only 25 block. Incoming port 135, 139, 445 and 1025 blocked]]> http://www.dslreports.com/forum/remark,13572825 Sat, 04 Jun 2005 01:05:11 EDT http://www.dslreports.com/forum/remark,13572762 steelgaze : Yea I know. But all I'm say is that if SBC is going to go super cheap and DSLX can't even lower the price a bit..

Thanks for the reply though. Nice to see you guys still check threads .. Sorry if I sounded a bit harsh on you guys .. I really love the service.

I've also just checked the rates on DSLX's site and noticed that the prices have dropped to pretty much match SBC's offer and that's great news. I look forward into signing another contract :)
--
The first anime convention in San Francisco.]]> http://www.dslreports.com/forum/remark,13572762 Sat, 04 Jun 2005 00:56:12 EDT http://www.dslreports.com/forum/remark,13570486 djrobx : We are having a similar discussion to this on the Comcast TV forum. Personally I don't consider it an ethics problem to discuss pricing issues with retention in order to get a new customer deal. Why, as an existing loyal customer, should we be paying more than some "new customer"? Why can't we all just share a reasonably low price? It seems like the only thing that companies care about these days is luring new customers in, and hoping that "lazy" people who don't pay close attention to their bills subsidize them. I don't think that's very ethical, either. These sort of restrictions beg for customers to play ping-pong between ISPs when the contracts expire.

That's why I like my 6000/608k price freeze plan. I don't need to play any of these stupid games, its just a prepetual good value for the money. It's unfortunate it's not available on more of their plans.

-- Rob
--
\\ROB - a part of the SCB local network]]> http://www.dslreports.com/forum/remark,13570486 Fri, 03 Jun 2005 20:13:23 EDT http://www.dslreports.com/forum/remark,13568179 NormanS :

said by steelgaze :

Quite interesting that I haven't seen a DSLX rep reply to the thread. I heard their hands were tied on the re-rate on current contract customers.

My contract will be up in about 4 months, and I'm going to be quite interested in what the pricing is going turn out then. If SBC is going to be cheaper.. I might bite the bullet and switch.

My hands are also tied. I don't pay the DSL service fees. If I did, I would switch from SBC to DSLX in a heartbeat. As it is, I can't get re-rated for less than the $26.95 per month we are currently billed, unless I contact SBC's retention department and lie through my teeth. I prefer to keep my ethics up to the standard that DSLX seems to hold, not lower my ethics to SBC's level.
--
Norman
~A deam, dream, no dream
~Voices of the night go across the forest
~A dream, dream, no dream
~Good night my good child]]> http://www.dslreports.com/forum/remark,13568179 Fri, 03 Jun 2005 14:14:18 EDT http://www.dslreports.com/forum/remark,13567318 deliberate :

said by dslx_gm :

From our 24 hour in house phone support to the CEO and GM personally monitoring this forum and day-to-day operations you can clearly see that quality is number one. Our 3 year ratings here on BBR compared to the phone and cables companies are clear proof of it.

George, I have several times used your personal participation in this forum as the ultimate example of how a business can properly do customer service and support. You are a shining example of how business *should* be done everywhere.

I am currently in frequent contact with execs at a major VOIP company (everyone is a startup, feeling their way in that industry). I keep explaining to them that, instead of stonewalling customers and ignoring their complaints, they should be upper-level proactive like you and DSLX -- because in the long run, that's the best for *everyone*, even if its expensive in personal time and committment. And, that's the operative word here, and the thing that makes me feel so great about being a DSLX customer: the *committment* I see here.

As you point out, one can choose to compete at the lowest possible price point and ultimately be a whore to price (like the fast foods you mention), or one can compete at the service level and keep the business and the customer healthy. Somehow DLSX manages to provides both quality service, even extended services not offered by others, and at a very attractive price point.

For those wanting to save that very last dollar, I advise: go someplace else and spent the rest of your time chasing it. For everyone else, DSLX is a bargain and is quality to boot. There are very few class operations like DSLX and even fewer folks like George who *really* care.

There may be times when it's more than a few dollars difference between DSLX and other ISPs (hopefully DSLX will catch up then), and sometimes it may be a difficult decision, but IMO, DSLX is *the* only choice to make. Thank you George for all your help and participation here, and for enduring all that you do.

Just an opinion of an old man with 30+ years in the industry,
- Don]]> http://www.dslreports.com/forum/remark,13567318 Fri, 03 Jun 2005 12:13:39 EDT http://www.dslreports.com/forum/remark,13567121 djrobx : If the SBC-ASI terms are preventing you from re-rating customers, you and other independent ISPs should consider ganging up and filing a complaint against SBC, since they are allowing their customers to do it. There are several threads in SBC forums documenting people's successes in re-rating.

I definitely recognize and appreciate DSLExtreme's commitment towards a higher quality service. I think you guys reach a perfect balance between high quality service and reasonable pricing. I do, however, think you need to address the 3mbps Verizon plan's pricing. I am having a very hard time referring others to your service in Verizon areas because of that. They've all seen the '3mbps for $30' advertisements (even if they don't need 3mbps) and don't understand why you want $15 more per month for it.

--
\\ROB - a part of the SCB local network]]> http://www.dslreports.com/forum/remark,13567121 Fri, 03 Jun 2005 11:43:26 EDT http://www.dslreports.com/forum/remark,13566295 blacksurfer : Thanks for the info George. I'll use those points when convincing my referrals why they shouldn't choose SBC over DSLx. :)]]> http://www.dslreports.com/forum/remark,13566295 Fri, 03 Jun 2005 09:47:29 EDT http://www.dslreports.com/forum/remark,13565895 anon : DO you all understand Economics? Yes, There is a Broadband War, but it's not at the below average tiers Yet. The Speeds are going up due to competition rather than the price decreasing for sub par service. This all depends on Market Demand and the cable companies really have not introduced a third tier that would compete with these prices. ]]> http://www.dslreports.com/forum/remark,13565895 Fri, 03 Jun 2005 08:26:03 EDT http://www.dslreports.com/forum/remark,13565451 dslx_gm : By participating in this forum I know you understand that at DSLExtreme quality is number one. We understand that clients look for, expect and deserved the highest quality of service. From our 24 hour in house phone support to the CEO and GM personally monitoring this forum and day-to-day operations you can clearly see that quality is number one. Our 3 year ratings here on BBR compared to the phone and cables companies are clear proof of it.

DSLExtreme is a much smaller niche player in the market that focuses on providing our clients with quality service and differentiates ourselves in that manner. That being said we have still always been very competitive in price. You can come to our site and find that at any given time our pricing can be a couple of bucks lower or higher than the major telephone companies and always far cheaper than the cable companies. We always try to offer new clients and current clients the best possible deals and pass on the saving to them whenever possible.

Promotional packages and pricing is normally done in conjunction with a SBC-ASI promotion for use of the phone line. Unfortunately the current SBC-ASI promotion is only for new clients. The cost for use of the phone line for current clients already in service is higher than the current retail pricing. If we were to re-rate clients at the lower rate we would be taking a loss on those clients.

As many of our clients have already mentioned in this thread, quality service is worth a few bucks extra per month. The experience with DSLExtreme is much like that of a nice restaurant. We are always ready to provide you with high quality service compared to SBC or Verizon that much like a fast food company can leave a bad taste in your mouth.

I am confident that our clients know the value of high quality service and value the extra amenities that we offer. To name a few:

•5 Dynamic Connections via DHCP
•No Port Blocking
•In house, Los Angeles based, 24-7 Technical Support (Not outsourced to India)
•Extensive private peering, top notch bandwidth providers, gamer specific peering and a fully redundant network.
•Free Modem Leases that are warranteed by DSLX for as long as you have the service.
•Server side firewall
•Email service with anti-spam, anti-virus and anti-phishing filters. As well as the peace of mind knowing that your information has not been sold to Yahoo Marketing.
•Referral Program that allows you to earn money towards your service.

Most importantly the CEO and GM participating in these forums and not only providing support at all hours of the day but taking our valued clients feedback and implementing new features based on that feedback. Ever interacting directly with SBC CEO, Ed Whitacre or top management via BBR IM?

"Where our Clients Matter Most” will always our motto at DSLExtreme. That coupled with quality service will always be worth a couple extra bucks.

Thanks,
George
General Manager
DSLExtreme
--
Will work for reviews. ;)]]> http://www.dslreports.com/forum/remark,13565451 Fri, 03 Jun 2005 05:21:32 EDT http://www.dslreports.com/forum/remark,13565205 steelgaze : Quite interesting that I haven't seen a DSLX rep reply to the thread. I heard their hands were tied on the re-rate on current contract customers.

My contract will be up in about 4 months, and I'm going to be quite interested in what the pricing is going turn out then. If SBC is going to be cheaper.. I might bite the bullet and switch.
--
The first anime convention in San Francisco.]]> http://www.dslreports.com/forum/remark,13565205 Fri, 03 Jun 2005 03:26:57 EDT http://www.dslreports.com/forum/remark,13565035 NormanS :

said by pkarlos_76 :

I can't believe you americans put up with contracts, our canadian isp's have no contracts and I currently get 7mb down and 1mb up for about $55 canadian including taxes.

The no contract price is $49.95 per month. The contract isn't a bad deal when it results in a lower price. Part of the contract issue may be a government intervention. SBC is covered by the California Public Utilities Commission.
--
Norman
~A deam, dream, no dream
~Voices of the night go across the forest
~A dream, dream, no dream
~Good night my good child]]> http://www.dslreports.com/forum/remark,13565035 Fri, 03 Jun 2005 02:36:41 EDT http://www.dslreports.com/forum/remark,13565018 NormanS :

said by dslXtreme:

Current customer on SBC Yahoo forum wrote about renewing a one year contract while in contract for the new $14.95 price:

"Just called SBC to get re-rated. It's a done deal, new 1 yr. term starting June 8 but now at 14.95 a month. Easy & Painless.

Thanks SBC"

************
My call to DSLx for re-rating: "Sorry, no"

SBC wouldn't even re-rate me to the $19.95 per month promotional price. My understanding is that I would have to call their retention department and perform some song and dance routine about jumping to Comcast; possibly DSLX if by switching from SBC Yahoo! DSL Service I was qualified for any new customer price plans.

I didn't feel good about lying to retention...
--
Norman
~A deam, dream, no dream
~Voices of the night go across the forest
~A dream, dream, no dream
~Good night my good child]]> http://www.dslreports.com/forum/remark,13565018 Fri, 03 Jun 2005 02:31:07 EDT http://www.dslreports.com/forum/remark,13560254 Bloominite :

I can't believe you americans put up with contracts, our canadian isp's have no contracts and I currently get 7mb down and 1mb up for about $55 canadian including taxes.

We deal with contracts, you deal with bandwidth caps. We can choose to pay a little more per month and not have a contract, do you have that option when it comes to caps?]]> http://www.dslreports.com/forum/remark,13560254 Thu, 02 Jun 2005 16:12:01 EDT http://www.dslreports.com/forum/remark,13560223 lolo8 : Tried to re-rate yesterday, and got the runaround. I was told that since I was a current customer, I couldn't re-rate at $14.95. I was told that I had to do it online. Then when I told him I tried to do that, but the SBC website told me to call their customer service. Then I was told that it's only for new customers. The best Philip from SBC would do for me was $29.95 for 1 year, if I agreed to a $48.95 calling plan. Hung up on him and signed up for DSLExtreme.]]> http://www.dslreports.com/forum/remark,13560223 Thu, 02 Jun 2005 16:07:35 EDT http://www.dslreports.com/forum/remark,13559737 pkarlos_76 :

said by dslXtreme:

Current customer on SBC Yahoo forum wrote about renewing a one year contract while in contract for the new $14.95 price:

"Just called SBC to get re-rated. It's a done deal, new 1 yr. term starting June 8 but now at 14.95 a month. Easy & Painless.

Thanks SBC"

************
My call to DSLx for re-rating: "Sorry, no"

I can't believe you americans put up with contracts, our canadian isp's have no contracts and I currently get 7mb down and 1mb up for about $55 canadian including taxes.]]> http://www.dslreports.com/forum/remark,13559737 Thu, 02 Jun 2005 15:07:28 EDT http://www.dslreports.com/forum/remark,13558712 deliberate :

said by vvhiteknight :

I'm in that battle of stay with DSL Extreme and the Almighty George for $10 extra a month or take my chances with SBC tech support from India and pay the lesser amount. Give me some input on what you all think.

For $120 to cover the next year ($10/month diff), that difference would be well worth it to me. I really don't need any more aggravation in my life, and that kind of large-corp/off-shore "support" is a huge negative.

But of course, I'm happy with the $60/month 6000/608 plan. Life is short, why not be happy when you can?

Cheers,
- Don]]> http://www.dslreports.com/forum/remark,13558712 Thu, 02 Jun 2005 13:01:57 EDT http://www.dslreports.com/forum/remark,13558492 blacksurfer : yes...Free modem lease with DSLextreme]]> http://www.dslreports.com/forum/remark,13558492 Thu, 02 Jun 2005 12:38:35 EDT http://www.dslreports.com/forum/remark,13558269 kenneyb : The competition for your communication $$$ is
gonna REALLY heat up over the next 12mos -> 24mos.
SBC is yet to turn on those 144 AT&T designed
video servers already in place and ready to go.

For the record, the instant that DSLx/SBC offers
a combo DSL based Internet/Television service I will
be first in line to sign up.

Take note DSLx. I pay $50/mo for Time Warner
Cable service. Of the 80+ stations I get I need
only maybe 12. If you offered TV over DSL, even
if it was not as good as my present cable service
and even if it cost more then the $50/mo I am
presently paying, I would switch in a heart beat.
I have no use for the HighDefinition junk or the
7,234,234 other dribble channels that TW tells me
I need.

kenneyb]]> http://www.dslreports.com/forum/remark,13558269 Thu, 02 Jun 2005 12:11:19 EDT http://www.dslreports.com/forum/remark,13558184 wilkill4food : Hay does that 14.95 include a free modem ? sbc if so that's a great deal.]]> http://www.dslreports.com/forum/remark,13558184 Thu, 02 Jun 2005 11:59:33 EDT http://www.dslreports.com/forum/remark,13557171 blacksurfer : Only SBC areas (Network 1)]]> http://www.dslreports.com/forum/remark,13557171 Thu, 02 Jun 2005 09:29:53 EDT http://www.dslreports.com/forum/remark,13556458 lewt : Anyone know which networks this will be available on? network 2 still says 19.95 =(]]> http://www.dslreports.com/forum/remark,13556458 Thu, 02 Jun 2005 06:23:13 EDT http://www.dslreports.com/forum/remark,13555947 vvhiteknight : I'm in that battle of stay with DSL Extreme and the Almighty George for $10 extra a month or take my chances with SBC tech support from India and pay the lesser amount. Give me some input on what you all think.]]> http://www.dslreports.com/forum/remark,13555947 Thu, 02 Jun 2005 02:03:59 EDT http://www.dslreports.com/forum/remark,13555867 blacksurfer : Power users would probably want a static IP so they can host a game, ftp or webserver. Minimal users will just surf the web, download files, etc.

A static IP is a numeric number that will be assinged to you that never changes: great for VPN connections or hosting a server. Dynamic IP will change, but you won't even notice it, you'll just connect to the web and surf.

For most people, the dynamic IP is all they need.]]> http://www.dslreports.com/forum/remark,13555867 Thu, 02 Jun 2005 01:40:25 EDT http://www.dslreports.com/forum/remark,13555825 anon : OK I am totally confused, what is the difference in power user and minimal web user, aside from the obvious. I cant by any means call myself a minimal user, if I was I wouldn't be looking into dsl would I?:uhh::uhh:
And what are static VS dynamic IPs. and Version 1 vs version 3

»https://secure.dslextreme.com/Medusa/Pac···ult.aspx
Gives prices under both but then additional prices:huh:
I wonder if I could even set it up, what happens if I have problems as don't know what's involved in splitting and such...]]> http://www.dslreports.com/forum/remark,13555825 Thu, 02 Jun 2005 01:32:37 EDT http://www.dslreports.com/forum/remark,13555795 anon : OK I am totally confused, what is the difference in power user and minimal web user, aside from the obvious. I cant by any means call myself a minimal user, if I was I wouldn't be looking into dsl would I?:uhh::uhh:
And what are static VS dynamic IPs.
I wonder if I could even set it up, what happens if I have problems as don't know what's involved in splitting and such...]]> http://www.dslreports.com/forum/remark,13555795 Thu, 02 Jun 2005 01:26:40 EDT http://www.dslreports.com/forum/remark,13555769 ylen131 :

said by dslXtreme:

Current customer on SBC Yahoo forum wrote about renewing a one year contract while in contract for the new $14.95 price:

"Just called SBC to get re-rated. It's a done deal, new 1 yr. term starting June 8 but now at 14.95 a month. Easy & Painless.

Thanks SBC"

************
My call to DSLx for re-rating: "Sorry, no"

are you under contract? if not jump to sbc.]]> http://www.dslreports.com/forum/remark,13555769 Thu, 02 Jun 2005 01:22:05 EDT http://www.dslreports.com/forum/remark,13555740 anon : Current customer on SBC Yahoo forum wrote about renewing a one year contract while in contract for the new $14.95 price:

"Just called SBC to get re-rated. It's a done deal, new 1 yr. term starting June 8 but now at 14.95 a month. Easy & Painless.

Thanks SBC"

************
My call to DSLx for re-rating: "Sorry, no"]]> http://www.dslreports.com/forum/remark,13555740 Thu, 02 Jun 2005 01:16:34 EDT http://www.dslreports.com/forum/remark,13555648 MsGeek : This does exactly Jack for us longsuffering Verizon users. Then again, this is probably a PPPoE deal. I (Heart) my Static IPs...;)
--
Linux. The choice of a GNU generation. Now available in several CPU flavors!]]> http://www.dslreports.com/forum/remark,13555648 Thu, 02 Jun 2005 01:01:11 EDT http://www.dslreports.com/forum/remark,13555642 blacksurfer : Err....I have a referral (friend) who signed up this past Sunday when the price was $19.95. He hasn't received his modem nor activation date yet. He wants to know if his price will be $14.95?]]> http://www.dslreports.com/forum/remark,13555642 Thu, 02 Jun 2005 01:00:21 EDT http://www.dslreports.com/forum/remark,13552798 green_boy35 : It would be even better if the price for the high-end package (month-to-month) is lowered to like $40 a month.]]> http://www.dslreports.com/forum/remark,13552798 Wed, 01 Jun 2005 19:40:08 EDT http://www.dslreports.com/forum/remark,13552451 Bill : Cool.]]> http://www.dslreports.com/forum/remark,13552451 Wed, 01 Jun 2005 18:57:36 EDT http://www.dslreports.com/forum/remark,13552109 ddavtian : What a company, I love this service.

Dave]]> http://www.dslreports.com/forum/remark,13552109 Wed, 01 Jun 2005 18:14:57 EDT http://www.dslreports.com/forum/remark,13551837 blacksurfer : OK...DSL Extreme matched the price! $14.95 for DSL!!!]]> http://www.dslreports.com/forum/remark,13551837 Wed, 01 Jun 2005 17:47:41 EDT http://www.dslreports.com/forum/remark,13550620 ylen131 : if they offered the 6mb plan for 40 or something like that i would switch]]> http://www.dslreports.com/forum/remark,13550620 Wed, 01 Jun 2005 15:25:12 EDT http://www.dslreports.com/forum/remark,13550277 theguy : I hope dslx come with a 12.95 plan :)]]> http://www.dslreports.com/forum/remark,13550277 Wed, 01 Jun 2005 14:44:23 EDT http://www.dslreports.com/forum/remark,13550171 Phil : DSLX hasn't budged on pricing plans such as the 3000/768 for $29.95/month, so I doubt they will make any changes here either. That said, I still think DSLX is a better value for what I use it for anyways.
--
»www.ckt.com]]> http://www.dslreports.com/forum/remark,13550171 Wed, 01 Jun 2005 14:32:10 EDT http://www.dslreports.com/forum/remark,13550155 blacksurfer : SBC Yahoo is offering $14.95 per month DSL. Wonder if we will match?]]> http://www.dslreports.com/forum/remark,13550155 Wed, 01 Jun 2005 14:29:13 EDT