Rumor: SBC lowering prices in AT&T West http://www.dslreports.com/forum/r12799215 en Sat, 28 Nov 2009 21:12:19 EDT Sat, 28 Nov 2009 21:12:19 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13325849 Vihana : Thanks d_l, pa555, and Boricua65.
I called and it went fine after some hold time. But I just kept my headphones on and did other things until the agent decided to answer. Then she cheerfully rerated my monthly charge to $19.95 for another year.
And I can continue to proclaim: I will never accept that SBC Yahoo big brother crap.]]> http://www.dslreports.com/forum/remark,13325849 Wed, 04 May 2005 02:44:51 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13319699 Boricua65 : To Vihana See Profile: you don't need to install that bloatware. I installed the Enternet 300 to a friend of mine's PC, and he hasn't had any problems. I even told him not to install that other crap. As for me, I use a wireless router that does the PPPoE.]]> http://www.dslreports.com/forum/remark,13319699 Tue, 03 May 2005 12:28:37 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13316198 pa555 :
said by Vihana See Profile:

Thanks for all the information posted here in the past six weeks or so. It's just what I came to find, and tomorrow, I'll call and get my $49.95 fee reduced to $19.95 (fingers crossed)...as it was last year.
But here's my question: I've had SBC pacbell.net since 1999 or 2000 and never upgraded to the Yahoo connection. Does that make any difference?
I never upgraded to the Yahoo connection & still have my @pacbell.net address. I never upgraded because I didn't feel that extra software they was giving out was needed with my set-up.....
Don't want or need a lot of thing running in the background or did I want to use there browser.....

Paul ]]> http://www.dslreports.com/forum/remark,13316198 Mon, 02 May 2005 23:06:57 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13316119 d_l : It doesn't make a difference if you haven't upgraded to Yahoo. Lots of us have never migrated and have changed speed plans/prices over the years.

What would make a difference is if you had a grandfathered static IP. Sometimes changing speed plans (or rates) will cause a loss of the IP is not done correctly by the CSR.]]> http://www.dslreports.com/forum/remark,13316119 Mon, 02 May 2005 22:57:25 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13316089 BooBooBear : Well now this is very odd and inconsistency with "customer service dept. or whoever takes renewals and new orders. I was one who tried to renew the Pro at 29.99 and got it. The person who took my renewal "existing customers" may qualify if they are willing to renew for another year from the date the renewal takes place. They were concern with keeping existing customers happy and providing "EXCELLENT CUSTOMER SERVICE"..... go figure.....

With that promotion, the fine print did read new and existing customers qualify. It's unfortunate that SBC can not remain consistent in their policy regarding existing customers regarding renewals.]]> http://www.dslreports.com/forum/remark,13316089 Mon, 02 May 2005 22:54:21 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13316051 Vihana : Thanks for all the information posted here in the past six weeks or so. It's just what I came to find, and tomorrow, I'll call and get my $49.95 fee reduced to $19.95 (fingers crossed)...as it was last year.
But here's my question: I've had SBC pacbell.net since 1999 or 2000 and never upgraded to the Yahoo connection. Does that make any difference?]]> http://www.dslreports.com/forum/remark,13316051 Mon, 02 May 2005 22:49:54 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13263970 garyvand :
said by Jackl See Profile:

I'm about 1000' from the CO so I expect close to 1500kbps.
Your sync speed will be 1536 kbps. Factoring in the 15% loss due to overhead, the best you'll see is 1305 kbps throughput. Since you're used to cable speeds, I'm surprised you didn't go for SBC's 3.0Mbps plan for $29.99.]]> http://www.dslreports.com/forum/remark,13263970 Tue, 26 Apr 2005 12:37:05 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13258219 Kilogauss : First find your 3 digit code on your telephone bill.
Call 1-877-722-3755
Say Yes if you are calling from home or Say No and punch in your dsl phone number
Say Billing
Say Change Service
Tell this live person to transfer you to DSL Retention
Tell this person you wanna rerate to 19.95 with no "all distance plan" They will need your name on bill and the 3 digit code.
They will start typing for about 5 minutes and then your done.

Worked for me, at first I was told that it's only for new customers, or existing customers on the "All Distance" plan. I was also told that their system wouldn't allow them to change the rate. However, after I mentioned that I had two cable providers that offered HS internet, the CSR did me a "favor" and "tried" to enter it in the system. By some miracle it worked ;)]]> http://www.dslreports.com/forum/remark,13258219 Mon, 25 Apr 2005 18:32:51 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13054353 Jackl : Well, I couldn't pass this deal up. I've been paying $60 a month for cable with great speeds, 4040kbps down, 330 up, but for $40 less a month I can live with slower speeds. I'm about 1000' from the CO so I expect close to 1500kbps.
I haven't received my package yet, but someone came by today to check the connection at the drop.
I don't have long distance with SBC, I get long distance free with my cell phone.]]> http://www.dslreports.com/forum/remark,13054353 Thu, 31 Mar 2005 15:25:56 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13053130 DSLcabmod : They need to put me on an RT for the Pro package. I was disconnected on March 28th and they called yesterday to notify me that it wasn't completed yet, but the CSR was going to call me today again to update me on the status.

If it turns out that my home wiring (old wiring) can't handle the speeds, how much does it cost to re-wire your house and does SBC do it? BTW i have DSL on a Splitter at my house, does that help?

thanks!]]> http://www.dslreports.com/forum/remark,13053130 Thu, 31 Mar 2005 12:54:29 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13049448 jmorlan : If I were you, I'd grab the $19.95 deal. It's hardly more than dialup and once you have it, you won't want to go back.

In your situation, I'd get the modem-only basic package. The SpeedStream 5100b is very nice and you can always add a router later if you need it. This modem does NAT but is not a real firewall and it is not a router. There is no stateful packet inspection that you would find in a full-fledged hardware firewall. You will probably want to keep your software firewall if you are happy with it.

I believe the current deal may be ending soon. It's actually $1 over wholesale and I think it is about the best deal SBC has ever offered to consumers.
--
NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,13049448 Wed, 30 Mar 2005 23:41:26 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13048840 vism : I'm another guy that has had SBC for a long time now, with the static IP. They've always let me keep it everytime I renew. I called and asked for a re-rate/upgrade to the Pro package this time. It went through without a hitch. I forgot to ask if there would be any problems because I have one of the old static IP accounts. They didn't ask me and I'm not sure if they checked that aspect or not. The lady I spoke with said my DSL wouldn't even go down through the upgrade process.

What are they going to do if by chance they missed this fact? I really hope they don't call me back and say I can't get the upgrade without switching to the dynamic IP setup. I have the Alcatel 1000 modem and I think I'm pretty far from the CO, since last year they said I was too far to get the faster DSL.]]> http://www.dslreports.com/forum/remark,13048840 Wed, 30 Mar 2005 22:34:03 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13047248 anon : I currently use dialup, and am fairly happy with the
speed, but faster is better. I have one PC: 98SE.
So, I do not need a network.
And, am considering the $19.95/mo SBC DSL since it is
about the same price as my extra phone line and ISP.

1. The basic package ($99) is a modem only. For $149,
you get a wireless router. I wonder if I really need
the wireless router:
a. I have ZA (free version), which is blocking ports.
b. I will not use the wireless capability, and do not
want to accidentally turn it on and create a security
problem.
c. I understand that some modems do NAT, which provides
firewall security, right? I wonder if the SBC supplied
modem does NAT?
On the other hand:
a. There could be a vulnerability when
I reboot (before ZA starts running), using modem.]]> http://www.dslreports.com/forum/remark,13047248 Wed, 30 Mar 2005 19:30:42 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13044746 zeelurker : I just used the link you posted and managed to get the same rate too. I just had signed up for Express last month too :)]]> http://www.dslreports.com/forum/remark,13044746 Wed, 30 Mar 2005 14:53:21 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13042841 jamesly :
Do they want to put you on an RT for the Pro package?
The first CSR said yes they did have to do that. And that required a disconnect/reconnect. I ended up not having to change anything. As I am still on the Static IP and connected to my CO.
BTW, when I did call, I followed the instructions posted elsewhere here as to the actual phone number and menu entries to get to DSL retention. Look around in this forum and you'll find it. It seemed like the most direct route.]]> http://www.dslreports.com/forum/remark,13042841 Wed, 30 Mar 2005 10:53:15 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13042765 glc650 :
said by jamesly See Profile:

I just didnt want to suffer a 1-2 week downtime to get a faster speed.
Do they want to put you on an RT for the Pro package?]]> http://www.dslreports.com/forum/remark,13042765 Wed, 30 Mar 2005 10:44:53 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13042443 jamesly :
I think it's unusual that they let you keep your original static IP at the new rate.
As do I. Mind you I did make a "stink" somewhat. Not that I have any need for the static IP. I don't run any servers etc.. That's just how they did it back in the 90's :) I just didnt want to suffer a 1-2 week downtime to get a faster speed. So I called again, which is always a good idea when dealing with a customer service issue like this with large Call Centers.

I was very reluctant to switch plans at all. The first rep I spoke with, said in order to move from standard to Pro I HAD to disconnect / reconnect. No matter what.

Or I could go to the same speed I had at the 19.95 rate with just a ReRate. I was kinda upset mind you as I have been paying $49.95 for 6 years to get 768 dsl. AND I happen to have the ALL Long Distance plan wiht them too! (Or whatever it's called)
So I was really hoping to get a faster connection if I was going to go through the hassle of calling and dealing with it.
The rep I finally spoke with was very very nice and helpful, Her name was Cecilia in Riverside.]]> http://www.dslreports.com/forum/remark,13042443 Wed, 30 Mar 2005 10:06:25 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13042188 jmorlan :
said by jamesly See Profile:

I was able to receive the PRO package at the 29.95 rate without a disconnect. I have a static IP and connection to the CO.
I think it's unusual that they let you keep your original static IP at the new rate.
--
NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,13042188 Wed, 30 Mar 2005 09:25:00 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13039910 jamesly : I was able to receive the PRO package at the 29.95 rate without a disconnect. I have a static IP and connection to the CO.
I'd say call again and again until you're sure thats the deal..
I have had DSL here since 1999, so I have a static IP and connection to the CO. I called once 4-5 weeks ago when I first heard of the new rates. (I dont stay on top of these things) And the CSR said I would have to be disconnected and reconnected to an RT. I didnt really want to do that...
I then called again 2 weeks ago and spoke to a rep that went and checked at my request to verify if I had to disconnect or not, while I waited on hold. She came back and said she spoke with "Maintenance" and said that due to my distance (or closeness) to the CO they could just re-rate me.
I also complained LOULDLY that I had been a customer since 1999 and had never been offered the new lower rate.
Everything has gone pretty well so far. I never experienced an outage and after some tweaking thanks to the telco reps here, my speeds are in the 2400's and I'm paying about HALF what I was.
Hope that helps.
James]]> http://www.dslreports.com/forum/remark,13039910 Wed, 30 Mar 2005 00:12:19 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13035192 DSLcabmod : I called about a week ago and the rep told me that i qualified for the Pro but that i needed to be reconnected to an RT. So my DSL will be down for 2 weeks while the disconnect me from the CO. and move me to an RT. Hopefully this will work. If not thean I guess I just renewed my contract at no additional benifit to me (i.e no greater speed and no lower rate.)

I've also tried re-rating my fathers connection at his office but they said that its a business line and that he can't get that rate. but he's gotten 29.99 before and now they want to charge him 36.99.

i've also been trying to get these rates for my friends but i keep getting put on hold and i only have 2 days left!]]> http://www.dslreports.com/forum/remark,13035192 Tue, 29 Mar 2005 15:43:19 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13030405 artimeg : I have tried twice so far with no luck. Both times they keep telling me I need to get the long distance package. Once was regular billing the other was retention.

I originally tried to upgrade to the Pro package for 29.99 and that would have been no problem but I am too far away.
--
www.artimeg.com]]> http://www.dslreports.com/forum/remark,13030405 Tue, 29 Mar 2005 00:11:34 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13030320 Boricua65 : What I did is have them transfer me over to the DSL Retention Department. If they balk, be very insistant. Hell, threaten that you will cancel DSL unless you get the Retention Department. Good luck.]]> http://www.dslreports.com/forum/remark,13030320 Tue, 29 Mar 2005 00:00:18 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13028611 Al1776 : I'm confused. What number are you folks calling to get them to give you the higher speed (3mb) for $29.95. I've got the 1.5 service at that price.

Is it the number on this SBC promo site:
»www.sbcinfo.com/dslpro/dslPro_LP···&type=CD

Thanks,
Al]]> http://www.dslreports.com/forum/remark,13028611 Mon, 28 Mar 2005 20:24:59 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13028032 chrisk01 : Bummer .. I'm too far out from the CO to get the Pro Package but I did get the Express Package re-rated to $20 with a one year contract extension.

The tech ( Wendy, who was very pleasant ) said I would only be able to get the re-rate if I added a LD plan then said she'd check if there are any other offers I qualify for. Then a few minutes later she comes back on and says the Express package was re-rated to $20 effective April 4th. I asked her if she added any LD services and she cheerfully said NO. :)

Then she told me about some Cingular wireless deal for my cell phone which I'll probably check out when my contract with AT&T runs out.

Took less than 10 minutes on the phone and now I'm saving $120 over the course of the year.

:D:D]]> http://www.dslreports.com/forum/remark,13028032 Mon, 28 Mar 2005 19:19:46 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13015332 heatblaze : just got it re rated to 29.99 ..yay
--
Can you handle the HEAT?]]> http://www.dslreports.com/forum/remark,13015332 Sun, 27 Mar 2005 01:29:44 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13014931 jmorlan :
said by nuklep1 See Profile:

Do you think they'll touch the re-rated price if i cancel the ld package later?
Yes, I think they will. Your deal with the bundled all-distance is effective only as long as you maintain the all-distance plan. If you decide to cancel the all-distance plan, your price will go back up to the standard rate. At that time you can try to negotiate for the best current deal, but they won't automatically keep your DSL at the rate you have.
--
NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,13014931 Sun, 27 Mar 2005 00:20:51 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13014578 yehj : it is true. i just got my dsl pro re-rated to $29.99 a month for another 12 months beginning April. i am in san jose, ca.]]> http://www.dslreports.com/forum/remark,13014578 Sat, 26 Mar 2005 23:20:08 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13013573 nuklep1 : Well i figured, with the level of phone usage in our family we needed the long distance plan. She lowered my internet servie to 19.95 and added the LD plan. I figure if i end up paying higher than our norman bill i'll cancell the Ld plan hoping the canceling wont affect the re-rated internet service. Do you think they'll touch the re-rated price if i cancel the ld package later?]]> http://www.dslreports.com/forum/remark,13013573 Sat, 26 Mar 2005 20:45:30 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13013516 AuraReturn : Try again. You don't need the DSL retention department. Some techs just don't know that you don't need the all distance package any more.]]> http://www.dslreports.com/forum/remark,13013516 Sat, 26 Mar 2005 20:36:22 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13013512 GameGuy369 : Did u ask for DSL Retention? I think simply asking for em, not even necessarily being transferred to em is enough.]]> http://www.dslreports.com/forum/remark,13013512 Sat, 26 Mar 2005 20:35:17 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13012701 nuklep1 : She did not let me change. said i should get long distance calling package!!. Have they stopped re-rating? :(:(:(]]> http://www.dslreports.com/forum/remark,13012701 Sat, 26 Mar 2005 18:40:27 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13012589 k_o : thanks!
while i don't use sbc, i have friends who do]]> http://www.dslreports.com/forum/remark,13012589 Sat, 26 Mar 2005 18:25:03 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13012458 mebu99 : WOO HOO, I got the lower rate. Thanks to everyone that posted here with instructions.]]> http://www.dslreports.com/forum/remark,13012458 Sat, 26 Mar 2005 18:06:31 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13012314 pdawg17 : Worked for me too!!! Thank you so much!!!]]> http://www.dslreports.com/forum/remark,13012314 Sat, 26 Mar 2005 17:42:07 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13012054 koitsu : Just went through the process outlined here, and what to say to the Sales department covered here -- all worked exactly as has been documented in this thread. Zero problems. I also renewed my contract at the same time (for one more year), and I was promised no downtime as well. Just a pure billing change.

Be sure to have your SSN handy, as you'll be asked to confirm that.

Otherwise, just follow the instructions, and voila. :-) Now if only SBC in Mountain View didn't run our copper around the edge of the town, I could've upgraded at the same time... :-(
--
Making life hard for others since 1977.]]> http://www.dslreports.com/forum/remark,13012054 Sat, 26 Mar 2005 16:59:07 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,13011881 GameGuy369 : Add 1 more success story. I do have the Long Distance plan though. But I am NOT a new customer. I didnt even get sent to DSL Retention. The woman in Billing - Change Service helped me . Took a total of 3 minutes to spend 3 bucks more for double speed. Will be ready in about a week she said :)

She also said it will show as 59.99 on my bill minus 30 rebate for a 1 year term. Love it :)]]> http://www.dslreports.com/forum/remark,13011881 Sat, 26 Mar 2005 16:30:30 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12980279 Fishie : I resigned a new year long contract last month for their Express Tier. I called them to upgrade to the $29.99 Pro Tier. It wasn't a problem at all. I still have an old Westell Wirespeed modem from when I first signed up with them. I tried to get the $99 modem (hopefully 5100b) and the $99 credit. The guy wouldn't let me have it. I tried to tell him that maybe the faster speed wouldn't work with the old modem. He still wouldn't let me have it. I should have called the DSL Retension Dept. instead. :o)

Anyway, they said my line should be upgraded in a week. Yesterday, was one week. This morning, the upgrade wasn't in effect. Everyday, twice a day, since last Friday, I have been shutting down the modem to see if it syncs at the faster rate. It never did. I just had the same old download and upload. I called this morning, they said that it was done yesterday. They sent me to the Tech Dept. She said, "What did you use to test it." I said, "BroadbandReports.com" That always shuts them up. She looked at her computer and said, "Hmph. I have to call another dept." I held on the phone. She came back and said, "Ok. Try it again." This time, it tested at 834/35. At which point she started to tell me that everything was fine. It had already been upgraded. They tested my line, etc. Then she said, "We can send out a Tech but if the speed is fine for them, you will get billed for the service call." I do understand that this a Tier 1 Tech Support, but come on. So, of course, a power cycle cured it. I bet they just upgraded my speed when I called. I wonder if other people have paid for an upgrade to only receive a higher bill?

It's really a small inconvenience. Especially when I read about Tsunami, Earthquake, or shark attack victims.]]> http://www.dslreports.com/forum/remark,12980279 Tue, 22 Mar 2005 23:43:44 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12979242 SLOSteve : I called SBC DSL retention to re-rate to $19.95. It was fast and easy. Last summer I lowered my $49.95 mo./mo. cost to $26.95 thru tip found here. I'm doubly pleased to get another discount.

While I re-rated I asked for a new SpeedStream 5100b modem. Was told it would be free, with only a shipping cost of $12.95. They sent 2Wire 1800HG Wireless Gateway by mistake. SBC will charge me $50 if I keep it. Or I can send it back and get the free 5100b.

Not sure which to do. Started post: "best modem" for advice.]]> http://www.dslreports.com/forum/remark,12979242 Tue, 22 Mar 2005 21:52:55 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12978794 alphawave7 : Howdy Stang-
I'd proceed with the upgrade at the new rate, and worry about the move at that time. It'll obviously still be in SBC territory(no cancellation fee), and although possible, it's unlikely the 'cross-the-street' move changes your profile. I'd say enjoy the benefits now, and deal with any issues when/if they crop up. HTH, G'Luck!
--
SBCPacbell ProPackage Avg. of last 10 tests: 2552dn/354up Not too shabby!]]> http://www.dslreports.com/forum/remark,12978794 Tue, 22 Mar 2005 21:06:28 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12978335 anon : I've been on PacBell/SBC DSL for close to 4 yrs in my current location. Still paying $49 :o per month for the basic service. it's a long story, but involves my company covering it. Anyway, since they were obviously willing to pay the price, I wasn't going to pick up the LD plans to get the better rates back when that was the deal. Since based on this thread it seems that's not a requirement anymore, I was going to re-up with 3MB service (save my company $ and make me happier :D). But the catch is that I'm moving in about 3 months--but just across the street. I'll definitely take my phone number with me, but are there any implications for the upgrade? Would it be better to wait until I move or can I do it now and then have it move with me at the higher speed?]]> http://www.dslreports.com/forum/remark,12978335 Tue, 22 Mar 2005 20:20:28 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12978113 anon : vonage is expensive. me and my friends use www.lingo. it's just as good and cheaper. ]]> http://www.dslreports.com/forum/remark,12978113 Tue, 22 Mar 2005 19:55:21 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12965929 cnpc : Thank you very much! Followed your instruction and it worked perfectly.]]> http://www.dslreports.com/forum/remark,12965929 Mon, 21 Mar 2005 14:18:28 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12953188 alphawave7 : Interesting developments today. Turns out my contract doesn't expire until next month, and this months bill(78.94) is actually for March *and* April!?!? Anyway csr roulette wasn't as favorable for me. :( Billing was first..said I could either cancel existing a re-sign up over the net to get the 19.95 price(isn't there an early cancellation fee?), or I can renew at current 36.95. She claimed she didn't have the authority to give me the promo rate WITHOUT the All Distances package included. She did mention only Retention could assist me on that, and connected me. Retention repeated Billing, saying I wasn't able to get the new promo rate, and keep my existing long distance package(~$4-5/month). He did say if I *did* want $29.99, the only way was to re-up WITH All Connections, which would raise my long distance up to ~$20/month!! No deal there, as I make maybe one long distance call a month. Best he'd offer was re-upping at current 36.95. So it looks like Toaster is (surprise) right again! :P Congrats to those it did work for. I'm looking into Comcrap tonight to see what my options are. :/
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SBCPacbell ProPackage Avg. of last 10 tests: 2552dn/354up Not too shabby!]]> http://www.dslreports.com/forum/remark,12953188 Sat, 19 Mar 2005 21:13:58 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12952492 bwclark : Ok, I just called via DSL Retention and got the DSL Pro rerated to 29.99 from the 39.99! He also reduced my phone bill for 6 months! I had upgraded last June to Pro for the $39/month for one year, and now its lower again...ok I like this.]]> http://www.dslreports.com/forum/remark,12952492 Sat, 19 Mar 2005 19:40:59 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12950089 Defcon888 :
said by paronoff See Profile:

So what is the catch (if any) with SBC DSL Pro for $29.95. Any tips for talking to Retention Department.
Paul
No catch. You will have to agree to one year contract though. Upgrading does not count as termination so nothing to worry about there.

They aren't suppose to bundle the All Distance/Long Distance bundle with the service but you can always ask to make sure.
--
Defcon888@Gmail.com
I Love Microsoft Internet Explorer! The Fast Browser with Advanced Settings and Options!]]> http://www.dslreports.com/forum/remark,12950089 Sat, 19 Mar 2005 13:51:29 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12949417 paronoff : So what is the catch (if any) with SBC DSL Pro for $29.95. Any tips for talking to Retention Department.
Paul]]> http://www.dslreports.com/forum/remark,12949417 Sat, 19 Mar 2005 11:53:36 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12946399 Matthew : Well, seems like I am going to have to start mentioning this site to EPC folks in other conversation again. Of the 3 reps I knew who posted here for things like this, 2 have since left the company and the other does not spend much time here anymore.

redsonrising See Profile, according to the rep I just spoke to 800-793-4713 if you upgrade you qualify for the $99 off by upgrading.
--
It truly is the lowest level where we ALL make the difference.]]> http://www.dslreports.com/forum/remark,12946399 Fri, 18 Mar 2005 22:34:35 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12946222 redsonrising : I've got the 5-static IP residential service (month to month). I'm going to get rid of it because I can run my server somewhere else (still w/ SBC though) and have been considering the Pro package. I saw on the SBC website that if you sign-up you can get a $99 credit towards various items. If I already have DSL service, but want to sign up for the year contract at the 29.99, do I still get the $99 credit to apply towards the hardware?

r_r
--
Auditor, I’m no stinkin’ Auditor. I’m a Fiscal Archeologist!]]> http://www.dslreports.com/forum/remark,12946222 Fri, 18 Mar 2005 22:05:19 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12944665 Matthew : I have been able to confirm that existing customers on a lower package than Pro should now be able to upgrade to current promo via normal channels at this time, as long as the line qualifies for an upgrade. There should be No need to ask for retention on Upgrades to Pro to get onto this promo.

Regarding Re-rates if you already have Pro, I still have no clear direction on that other than The promo is not Supposed To Be available to existing Pro customers.

Upgrade OK, New Customer OK, existing Pro Customer Currently not OK for the current promo.

Edit- bolded the not above.]]> http://www.dslreports.com/forum/remark,12944665 Fri, 18 Mar 2005 18:34:19 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12936216 Istari : just thought I'd add to the general FYI
I called the # that came in the pamphlet:
1-8000-793-4713 and spoke with a rep almost immediately.
I was previously paying for 39.95 for DSL deluxe.
I went and asked for the new price of 29.99 and when I asked for the price without the "all distance" (vm long distance etc on the land line) it was cheerfully offered.
The whole process took about the same amount of time it took me to compose this post!
Here's a link with details.
»www.sbcinfo.com/dslpro/dslPro_LP···&type=CD
Lots of other ISPs are doing this.
Also: for those of you in Sacramento/Roseville. etc.
Surewest is doing the same thing
»www.surewest.com/faster/]]> http://www.dslreports.com/forum/remark,12936216 Thu, 17 Mar 2005 19:05:15 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12935637 AuraReturn : I just called the billing department and not the Retention department and they gave me Pro for $30 without the all distance plan. I don't even think you need to get to the Retention department anymore.]]> http://www.dslreports.com/forum/remark,12935637 Thu, 17 Mar 2005 17:48:27 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12933859 jd333 : Wow - took me only 5 minutes. Thanks for the steps.

I was seriously considering Comcast HSI with their latest deal. I'd put the numbers in a spreadsheet for Comcast + Vonage vs. SBC, and Comcast was $125 cheaper.

But then I came here and read about this latest deal. At $10/month chepaer, the Comcast deal was only better by $5 for the year - definitely not worth the switch away from my currently highly-reliable DSL.]]> http://www.dslreports.com/forum/remark,12933859 Thu, 17 Mar 2005 13:26:41 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12928846 pa555 :
said by pan2 See Profile:

said by jmorlan See Profile:

Don't worry about it. It's the only form letter they have for that rate, and it was sent just to give you confirmation of the rate change.
Whew! I was worried because Defcon's letter above didn't mention this at all. Thanks for the info.
Yes it does look again see where it talks about SBC Yahoo! DSL bundle rate.

The wording maybe a little different in yours....

Paul]]> http://www.dslreports.com/forum/remark,12928846 Wed, 16 Mar 2005 20:24:50 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12928348 pan2 :
said by jmorlan See Profile:

Don't worry about it. It's the only form letter they have for that rate, and it was sent just to give you confirmation of the rate change.
Whew! I was worried because Defcon's letter above didn't mention this at all. Thanks for the info.]]> http://www.dslreports.com/forum/remark,12928348 Wed, 16 Mar 2005 19:35:50 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12928102 jmorlan :
said by pan2 See Profile:

Following the advice in this forum I called DSLR and was rerated to $19.95. My confirmation letter arrived yesterday and in it was language to the effect of, "the rate is valid as long you maintain all required All Distance components." Neither I nor the agent ever mentioned All Distance at any time during my call to rerate so this has my perplexed and a bit concerned. Anyone know the details on this?
Don't worry about it. It's the only form letter they have for that rate, and it was sent just to give you confirmation of the rate change.
--
NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,12928102 Wed, 16 Mar 2005 19:12:10 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12927570 pan2 : Following the advice in this forum I called DSLR and was rerated to $19.95. My confirmation letter arrived yesterday and in it was language to the effect of, "the rate is valid as long you maintain all required All Distance components." Neither I nor the agent ever mentioned All Distance at any time during my call to rerate so this has my perplexed and a bit concerned. Anyone know the details on this?]]> http://www.dslreports.com/forum/remark,12927570 Wed, 16 Mar 2005 18:09:34 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12914971 Defcon888 : Perhaps I was overexcited and said "Express" the day of the order, as my order showed up as "up to 1536" only. I called in today again, and I'll be placed on the Pro package with a new due date of Mar 22nd.

My fault... my fault... Either way, DSL Retention was very quick and helpful! Less than 30 seconds of Hold at 8AM in the morning :)
--
Defcon888@Gmail.com
I Love Microsoft Internet Explorer! The Fast Browser with Advanced Settings and Options!]]> http://www.dslreports.com/forum/remark,12914971 Tue, 15 Mar 2005 11:23:31 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12914943 garyvand :
said by Defcon888 See Profile:

The DSL Retention Tech said I should see my updated speeds on the 15th of this month. I PMed Matthew See Profile the day I called in and he told me to PM him back on the 15th if my speeds were not updated.
Have you tested your upload speed, and has it increased, eventhough your download speed has remained the same? If so, check this thread:
»[Speed Problem] DSL Pro
Nope. Still 1.3/340. I trust SBC. I'm sure Toaster or another tech will be able to sort this out if the speeds aren't properly updated by the deadline.
I see that you posted in SBC Direct, cool.
My download speed increased on the scheduled day (March 14), before I got a reply through SBC Direct. I'm enjoying 2400/440 kbps now!]]> http://www.dslreports.com/forum/remark,12914943 Tue, 15 Mar 2005 11:20:32 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12911557 Defcon888 : I did lol. He can't get me on the new Pro price. I called DSL Retention a week ago and they said fine. Now, one day before the deadline, Toaster tells me the only order on my line is nothing :( I may have to call DSL Retention again tomorrow if nothing happens.

Toaster is trying though thats one good thing :)
--
Defcon888@Gmail.com
I Love Microsoft Internet Explorer! The Fast Browser with Advanced Settings and Options!]]> http://www.dslreports.com/forum/remark,12911557 Mon, 14 Mar 2005 22:20:50 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12911540 pa555 : If it's not up to speed tomorrow IM Toaster he is great at helping us all out here at DSLR & I'm sure he will have you rocking in no time.....

Paul]]> http://www.dslreports.com/forum/remark,12911540 Mon, 14 Mar 2005 22:19:01 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12911301 Defcon888 : Due tomorrow. I have a big feeling I might not get it...:mad::(]]> http://www.dslreports.com/forum/remark,12911301 Mon, 14 Mar 2005 21:56:20 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12909805 pa555 : How about you try it step by step like these two have posted. I myself followed Boricua65 list & worked just fine.....


said by jmorlan See Profile:

said by Trying to help:

First find your 3 digit code on your telephone bill.
Call 1-877-722-3755
Say Yes if you are calling from home or Say No and punch in your dsl phone number
Say Billing
Say Change Service
Tell this live person to transfer you to DSL Retention
Tell this person you wanna rerate to 19.95 with no "all distance plan" They will need your name on bill and the 3 digit code.
They will start typing for about 5 minutes and then your done.
You can get through faster if instead of saying "Billing" you say "Order" then say "New Service" then say "Home". They pick up the phone instantly there. Then ask to be transferred to DSL Retention. If they ask why, just say "Discontinue Service." It's all about getting to the right department. Good luck.
]]> http://www.dslreports.com/forum/remark,12909805 Mon, 14 Mar 2005 18:58:44 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12909620 Defcon888 : jnlk26, when you call them, specifically ask for the DSL Retention Department. If they ask you why you want to be transfered, say that only they can help you rerate.

Good luck
--
Defcon888@Gmail.com
I Love Microsoft Internet Explorer! The Fast Browser with Advanced Settings and Options!]]> http://www.dslreports.com/forum/remark,12909620 Mon, 14 Mar 2005 18:39:05 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12909314 jnlk26 : Guys,
Tell this person you wanna rerate to 19.95 with no "all distance plan".
Brand new customer or existing customer ?
If you are a new customer, you can get 19.95 and no "all distance plan".
If you are the existing customer, you cannot get 19.95 because
you do not have/add any distance plan.
Is this true ?
800-579-7861 customer service agent said the same thing. Also
they transferred to the dsl order department, which said the
same thing.
I am the existing customer at SBC, instead of paying $26.99
for DSL Express, I do not need any distance plan, and I try
to get rerated to 19.95. They insisted that I have to
add the distance plan in order to get 19.95. Is this correct ? Why ?

Jon
:huh::huh::huh:]]> http://www.dslreports.com/forum/remark,12909314 Mon, 14 Mar 2005 17:57:51 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12907497 pa555 : Thanks for the heads up guys. Last year I changed to DSL Pro package for $39.99 month & renewed a one year contract that is up April 8th.

Just called DSL Retention like you all said & with no problems at all I got the same DSL Pro package for $29.99 month with a renewed one year contract.

Thanks again for the info...

Paul ]]> http://www.dslreports.com/forum/remark,12907497 Mon, 14 Mar 2005 14:15:55 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12899273 Defcon888 :
said by garyvand See Profile:

said by Defcon888 See Profile:

The DSL Retention Tech said I should see my updated speeds on the 15th of this month. I PMed Matthew See Profile the day I called in and he told me to PM him back on the 15th if my speeds were not updated.
The date they give you is a worst case scenario.
Have you tested your upload speed, and has it increased, eventhough your download speed has remained the same? If so, check this thread:
»[Speed Problem] DSL Pro
Nope. Still 1.3/340. I trust SBC. I'm sure Toaster or another tech will be able to sort this out if the speeds aren't properly updated by the deadline.

I see that you posted in SBC Direct, cool. ]]> http://www.dslreports.com/forum/remark,12899273 Sun, 13 Mar 2005 11:16:06 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12898460 garyvand :
said by Defcon888 See Profile:

The DSL Retention Tech said I should see my updated speeds on the 15th of this month. I PMed Matthew See Profile the day I called in and he told me to PM him back on the 15th if my speeds were not updated.
The date they give you is a worst case scenario.
Have you tested your upload speed, and has it increased, eventhough your download speed has remained the same? If so, check this thread:
»[Speed Problem] DSL Pro]]> http://www.dslreports.com/forum/remark,12898460 Sun, 13 Mar 2005 02:42:53 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12897381 Manelica : I probably would have been scared and hung up too. I say go back and stand up to the Bully and say "Yes I do, now please transfer me to the DSL retention department so I can discuss this with them" or what the others say or whatever you comfortable with. In my opinion there is a difference between cancelling their service and rerating. Just make sure they don't bundle you with other services and for peace of mind you can say something like, 'just want to make sure - there's no cancellation fee because I'm not cancelling, just rerating (maintaining service but at a new rate), right?' or not as it seems appropriate. Good Luck.
Me, I got the 12 months for 26.95 thru BestBuy along with a $100 gift card (6 months now) so I'm kinda at that rate so waiting to see what all is going to come up in next 6 months. Thanks guys for sharing these helpful guides.]]> http://www.dslreports.com/forum/remark,12897381 Sat, 12 Mar 2005 22:45:54 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12895137 Defcon888 :
said by garyvand See Profile:

For those of you who recently upgraded from 1.5M to 3.0M, how long before you saw the increased download speed? My upload speed went up almost immediately, from 320k before to 440k now, but there has been no change in download speed. I've been power-cycling my modem every day for the past 5 days.
The DSL Retention Tech said I should see my updated speeds on the 15th of this month. I PMed Matthew See Profile the day I called in and he told me to PM him back on the 15th if my speeds were not updated.
--
Defcon888@Gmail.com
I Love Microsoft Internet Explorer! The Fast Browser with Advanced Settings and Options!]]> http://www.dslreports.com/forum/remark,12895137 Sat, 12 Mar 2005 15:50:00 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12894531 garyvand : For those of you who recently upgraded from 1.5M to 3.0M, how long before you saw the increased download speed? My upload speed went up almost immediately, from 320k before to 440k now, but there has been no change in download speed. I've been power-cycling my modem every day for the past 5 days.]]> http://www.dslreports.com/forum/remark,12894531 Sat, 12 Mar 2005 13:12:56 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12894455 garyvand :
said by dsl_upgr See Profile:

said by garyvand See Profile:

BTW, I do not have SBC's LD package, but use an alternate LD provider. ETA of the speed increase is one week.
Do you have the JustCall 60, 120 etc (with monthly charge) or just the JustCall (with no monthly charge) ?
I have no idea what "JustCall" is. SBC provides my local service (unlimited) for about $16.50 per month, all fees and taxes included. I use a third party (PioneerTelephone.com) for LD and 'local' toll calls.]]> http://www.dslreports.com/forum/remark,12894455 Sat, 12 Mar 2005 13:02:56 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12893544 Defcon888 :
said by SBC:

I got to the sales dept. I asked to be transferred to dsl retention. They asked why and i said dsl discontinue. After I gave them my phone number and name, they asked if I knew about the cancellation fee. I hanged up, I did not know what to do.
Just demand to speak with the DSL Retention Department. If they ask why, say, "Only the DSL Retention Department can rerate me at the lower price." That's what I did. The first tech was very nice. he was from the Billing Department. He transfered me over to DSL Retention very quickly.

---

Also, attached are the confirmation letters they sent me.
--
Defcon888@Gmail.com
I Love Microsoft Internet Explorer! The Fast Browser with Advanced Settings and Options!
Click for full size
Click for full size
]]> http://www.dslreports.com/forum/remark,12893544 Sat, 12 Mar 2005 10:41:28 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12893371 jmorlan :
said by SBC:

I got to the sales dept. I asked to be transferred to dsl retention. They asked why and i said dsl discontinue. After I gave them my phone number and name, they asked if I knew about the cancellation fee. I hanged up, I did not know what to do.
You should have said "Please connect me to the DSL Retention Department; I need to speak with them about that." Sales was trying to make it difficult for you. Try again and good luck.
--
NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,12893371 Sat, 12 Mar 2005 10:12:35 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12889787 anon : I got to the sales dept. I asked to be transferred to dsl retention. They asked why and i said dsl discontinue. After I gave them my phone number and name, they asked if I knew about the cancellation fee. I hanged up, I did not know what to do. ]]> http://www.dslreports.com/forum/remark,12889787 Fri, 11 Mar 2005 20:09:23 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12889718 webtechy : I didn't have that great info before when I called to rerate but I eventually got a person who was DSL Retention and got the 19.95 from that dept too.
Think I got the rerate same day I last posted. 3/05]]> http://www.dslreports.com/forum/remark,12889718 Fri, 11 Mar 2005 20:01:24 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12889426 toddhigg : Successfully re-rated at $19.95 on the 1.5/384 profile. New one year contract and no "All Distance Plan".

Thanks for the great info!]]> http://www.dslreports.com/forum/remark,12889426 Fri, 11 Mar 2005 19:22:55 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12882262 pan2 : Went through Billing - Change Service - DSL Retention.
The whole process took 10 minutes (about half was hold time) and they gave me the lower price.

Thanks for the great info!]]> http://www.dslreports.com/forum/remark,12882262 Thu, 10 Mar 2005 21:59:27 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12880143 jmorlan :
said by Trying to help:

First find your 3 digit code on your telephone bill.
Call 1-877-722-3755
Say Yes if you are calling from home or Say No and punch in your dsl phone number
Say Billing
Say Change Service
Tell this live person to transfer you to DSL Retention
Tell this person you wanna rerate to 19.95 with no "all distance plan" They will need your name on bill and the 3 digit code.
They will start typing for about 5 minutes and then your done.
You can get through faster if instead of saying "Billing" you say "Order" then say "New Service" then say "Home". They pick up the phone instantly there. Then ask to be transferred to DSL Retention. If they ask why, just say "Discontinue Service." It's all about getting to the right department. Good luck.
--
NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,12880143 Thu, 10 Mar 2005 16:45:59 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12880063 Boricua65 :
said by new:

just got re-rated at $20, although my contract expires next month so i really just got re-newed.

the csr from retention also mentioned offering higher speed access(3.5Mb at the minimum) in the next 6 months or so at very competitive prices.
Cool!! When I got re-rated, I was also placed on a new one-year contract starting March 17th.]]> http://www.dslreports.com/forum/remark,12880063 Thu, 10 Mar 2005 16:36:47 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12879194 anon : just got re-rated at $20, although my contract expires next month so i really just got re-newed.

the csr from retention also mentioned offering higher speed access(3.5Mb at the minimum) in the next 6 months or so at very competitive prices.]]> http://www.dslreports.com/forum/remark,12879194 Thu, 10 Mar 2005 14:54:25 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12878343 Boricua65 : Thanks,
Trying to help
, it worked!! :D]]> http://www.dslreports.com/forum/remark,12878343 Thu, 10 Mar 2005 13:12:15 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12878175 Boricua65 :
said by Trying to help:

First find your 3 digit code on your telephone bill.
Call 1-877-722-3755
Say Yes if you are calling from home or Say No and punch in your dsl phone number
Say Billing
Say Change Service
Tell this live person to transfer you to DSL Retention
Tell this person you wanna rerate to 19.95 with no "all distance plan" They will need your name on bill and the 3 digit code.
They will start typing for about 5 minutes and then your done.
Thanks for the tip. I am going to give that a shot. :)]]> http://www.dslreports.com/forum/remark,12878175 Thu, 10 Mar 2005 12:52:51 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12878125 anon : First find your 3 digit code on your telephone bill.
Call 1-877-722-3755
Say Yes if you are calling from home or Say No and punch in your dsl phone number
Say Billing
Say Change Service
Tell this live person to transfer you to DSL Retention
Tell this person you wanna rerate to 19.95 with no "all distance plan" They will need your name on bill and the 3 digit code.
They will start typing for about 5 minutes and then your done.]]> http://www.dslreports.com/forum/remark,12878125 Thu, 10 Mar 2005 12:45:12 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12871865 c P Q a I M : Newly wedded to 19.95$/month:D]]> http://www.dslreports.com/forum/remark,12871865 Wed, 09 Mar 2005 19:07:12 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12853531 dsl_upgr :
said by garyvand See Profile:

BTW, I do not have SBC's LD package, but use an alternate LD provider. ETA of the speed increase is one week.
Do you have the JustCall 60, 120 etc (with monthly charge) or just the JustCall (with no monthly charge) ?]]> http://www.dslreports.com/forum/remark,12853531 Mon, 07 Mar 2005 20:32:42 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12853523 Defcon888 : Just called demanding for DSL Retention, and I got it :p
1.5 @ 26.95 to be rerated at 3/512 @ 29.99, effective on the 15th of March, and renewed contract for one whole year.

Thanks jmorlan ! :)]]> http://www.dslreports.com/forum/remark,12853523 Mon, 07 Mar 2005 20:32:32 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12853315 garyvand : I have 1.5Mbps DSL at $26.95 and wanted to see if I could upgrade to 3.0 Mbps at $29.95. Retention said, 'no problem'. Also was advised that upgraders can get a $99.99 credit towards a new modem, either the $149.99 wireless 2Wire or the $99.95 standard model. I already have a wireless network, so I chose the latter; shipping cost is $12.95. BTW, I do not have SBC's LD package, but use an alternate LD provider. ETA of the speed increase is one week.]]> http://www.dslreports.com/forum/remark,12853315 Mon, 07 Mar 2005 20:11:39 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12843220 tonydi : No, I was talking about an additional $75 rebate that BB was giving. All of the third party resellers give the modem rebate but some will give a portion of their kickback in addition to that.

For example, Dell is giving currently offering the free modem, three free months of service and a $50 rebate. A few weeks ago it was $75 instead of $50.]]> http://www.dslreports.com/forum/remark,12843220 Sun, 06 Mar 2005 13:35:06 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12837589 webtechy :
said by tonydi See Profile:

said by Payam81 See Profile:

I checked BestBuy again and they still show the 26.99 for Express.
Ahh, I see what they did. There's no more rebate promotion on the BB site for SBC-Yahoo DSL. When I checked they must have removed SBC from the offerings while they made that change. Now there's definitely a disadvantage to going with BB. Dell looks like they're still offering 3 free months if you sign up for SBC-Yahoo DSL with them but they've dropped their $75 rebate that went with the free months.
So there isn't a rebate on the bestbuy website anymore for the modem? Anyone know if this still available to get the modem free after rebate in store?]]> http://www.dslreports.com/forum/remark,12837589 Sat, 05 Mar 2005 11:53:58 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12830214 hacbua : Thanks to Gyr ....I just called DSL retention Dep. and got re-rated to $19.95 ... ]]> http://www.dslreports.com/forum/remark,12830214 Fri, 04 Mar 2005 13:21:14 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12829752 tonydi :
said by Payam81 See Profile:

I checked BestBuy again and they still show the 26.99 for Express.
Ahh, I see what they did. There's no more rebate promotion on the BB site for SBC-Yahoo DSL. When I checked they must have removed SBC from the offerings while they made that change. Now there's definitely a disadvantage to going with BB. Dell looks like they're still offering 3 free months if you sign up for SBC-Yahoo DSL with them but they've dropped their $75 rebate that went with the free months.]]> http://www.dslreports.com/forum/remark,12829752 Fri, 04 Mar 2005 12:28:09 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12827206 Payam81 : I checked BestBuy again and they still show the 26.99 for Express.

I doubt BestBuy would match SBC's 19.99 offer. As it's been said in this thread that is a limited time price only through SBC portal.

Oh and I just got my confirmation email which says the modem kit will ship through UPS and will be here in 5-6 days. They gave me my activation date too so I think my order is done. Took 'em about 2 days to process it! Not bad.]]> http://www.dslreports.com/forum/remark,12827206 Fri, 04 Mar 2005 02:17:44 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12824980 dsl_upgr : poof! I must have been dreaming when I said 26.95 is Pro. :uhh: Apologize for the slip-up ]]> http://www.dslreports.com/forum/remark,12824980 Thu, 03 Mar 2005 20:54:16 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12823430 tonydi :
said by dsl_upgr See Profile:

We are talking of different packages here :) - the $26 package thru Bbuy would be the Pro with 3mbps speed, but jmorlan See Profile posted about the Express (1.5mbps) package available for $19.
No, Payam81 is right. BestBuy's $26.95 plan was the Express plan, Pro was $36.95. The interesting thing is that right now BB isn't showing any SBC plans if you enter your information in their qualification system. I wonder if that means they're changing their rates to coincide with the new SBC plan?]]> http://www.dslreports.com/forum/remark,12823430 Thu, 03 Mar 2005 18:09:41 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12822420 dsl_upgr :
said by Payam81 See Profile:

Well, What I dont get is why people didn't try ordering through BestBuy? it would have (still does!) cost you 26.99 but you would get 100 bucks from bestbuy.

The only difference is that you would have to mail rebates for them modem vs. having it deducted automatically through SBC ordering.

But now that the 19.99 pricing is in place there is little point in going through bestbuy and getting involved in the whole rebate process. SBC is really killing their affliates and well honestly they couldn't afford to offer this through affiliates anyways, since it won't be very cost effective.

I'm glad I waited to order :D when I saw the 19.99 I thought it's probably a sales a gimmick and went through the entire fine print but nope, its 19.99 + the line recovery charge alright :D Order it while you can.
We are talking of different packages here :) - the $26 package thru Bbuy would be the Pro with 3mbps speed, but jmorlan See Profile posted about the Express (1.5mbps) package available for $19.]]> http://www.dslreports.com/forum/remark,12822420 Thu, 03 Mar 2005 16:17:50 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12822297 jmorlan : Just talked again to DSL retention and got re-rated to the $19.95 rate without the LD bundle.

Call 1-877-722-3755; select "order products & services"; ask to speak with the "DSL retention department."

Good luck.
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NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,12822297 Thu, 03 Mar 2005 16:04:56 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12812445 JohnInSJ : Yep (sonic promo rate) but at least for those of us on the 6M plan, going back to promo only saves you $5/mo, and after that 12 month term actually ends up costing more then the $69/mo you'd be at anyway. So it's either drop static IPs to save a bit, or stay. I'm happy to stay - it's a lot cheaper then SBC's 5 sticky static pppoe 6M service.

Anyway, I don't think we've seen a new much faster, much cheaper DSL service since the 6M/608k deal last year. May have to wait a bit... if it ever does come, I'll be on it too.]]> http://www.dslreports.com/forum/remark,12812445 Wed, 02 Mar 2005 16:03:34 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12812341 Payam81 : Well, What I dont get is why people didn't try ordering through BestBuy? it would have (still does!) cost you 26.99 but you would get 100 bucks from bestbuy.

The only difference is that you would have to mail rebates for them modem vs. having it deducted automatically through SBC ordering.

But now that the 19.99 pricing is in place there is little point in going through bestbuy and getting involved in the whole rebate process. SBC is really killing their affliates and well honestly they couldn't afford to offer this through affiliates anyways, since it won't be very cost effective.

I'm glad I waited to order :D when I saw the 19.99 I thought it's probably a sales a gimmick and went through the entire fine print but nope, its 19.99 + the line recovery charge alright :D Order it while you can.]]> http://www.dslreports.com/forum/remark,12812341 Wed, 02 Mar 2005 15:54:10 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12810389 jmorlan :
said by JohnInSJ See Profile:

Anyway, you can always vote with your wallet. I'm willing to pay sonic's non-promo rate because they actually provide good service... so the value is there.
I agree that Sonic provides excellent service. But I think you can usually get the promo rate from Sonic if you ask for it and agree to a new contract, even if you are an existing customer. They don't want customers dropping service just to get somebody else's introductory rate. Or drop service just so they can sign back up at the introductory rate. It never hurts to ask.
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NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,12810389 Wed, 02 Mar 2005 12:00:22 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12809579 JohnInSJ : This comes up over at sonic.net sometimes.

The deep discount price is a loss leader. They don't make money, but they get a customer. A customer who will hopefully pay a price they can make money on after a year.

If they "retain" customers by loosing more money on them, well that just can't work.

Anyway, you can always vote with your wallet. I'm willing to pay sonic's non-promo rate because they actually provide good service... so the value is there.]]> http://www.dslreports.com/forum/remark,12809579 Wed, 02 Mar 2005 09:56:23 EDT Re: Its OFFICIAL http://www.dslreports.com/forum/remark,12808288 removed :
said by amazing1 See Profile:

That really sux, and its reallly discrimination against loyal customers, because we ordered first and we need to be given the discounted price first, BEFORE new customers who are just joining in.
Agreed wholeheartedly.
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AIM | irc.removed.us - #dslr]]> http://www.dslreports.com/forum/remark,12808288 Wed, 02 Mar 2005 02:16:20 EDT Its OFFICIAL http://www.dslreports.com/forum/remark,12808203 amazing1 : Its not a rumor ... its official. SBC YAHOO DSL is $19.95 for NEW customers only. Valid only if you order between 03/01/05 and 03/31/05. I guess existing customers are screwed. That really sux, and its reallly discrimination against loyal customers, because we ordered first and we need to be given the discounted price first, BEFORE new customers who are just joining in.

Checkout the webpage below:

promotions.yahoo.com/sbc/static/index.html
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$19.95 promotional pricing for SBC Yahoo! DSL Express and $29.99 promotional pricing for SBC Yahoo! DSL Pro available for new residential DSL customers. Offer only valid for orders placed online at www.sbc.com or through the Yahoo! online web affiliate channel; other third party channels excluded. Static IP products not included. Order for SBC Yahoo! DSL must be placed between 03/01/05 and 03/31/05. Offer not valid with any other SBC Yahoo! DSL promotion. SBC local service and one year term required. $200 early termination fee. At end of term, then-current monthly rate applies. $150-$200 additional charge if technician install is required or desired. The equipment charge will appear on the first bill along with any corresponding and offsetting instant credits. Laptop users and some desktop users may need to purchase an Ethernet card. Billing begins on service activation date. Service not available in all areas. Subject to change without notice. Maximum speed achieved depends on customer location.]]> http://www.dslreports.com/forum/remark,12808203 Wed, 02 Mar 2005 01:51:52 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12805439 Defcon888 : Just called. Got a "new customers only" from the tech.]]> http://www.dslreports.com/forum/remark,12805439 Tue, 01 Mar 2005 20:13:11 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12805210 c P Q a I M : Can i renew to the more expensive package then?]]> http://www.dslreports.com/forum/remark,12805210 Tue, 01 Mar 2005 19:51:40 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12801866 tonydi : I think howardlee888 is expressing disappointment that he just renewed, prior to this change. I don't think he's saying he renewed at the lower price.

Plus, as we've already seen, there's no reason for him to be unhappy because he wouldn't have been able to get the lower price when he renewed anyway.]]> http://www.dslreports.com/forum/remark,12801866 Tue, 01 Mar 2005 13:54:24 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12801809 jmorlan :
said by Boricua65 See Profile:

howardlee888 See Profile, how were you able to renew. I just tried and was told it's for new customers only.
Me too. I just talked to the DSL retention department and was told I had to disconnect my existing service and then subscribe as a new customer to get the new rate. However this could change if enough people complain.

This really sucks!
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NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,12801809 Tue, 01 Mar 2005 13:48:07 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12801309 tymfdc : I cancelled in January to switch to cable. I am now a new customer. But I can't switch until June. So let's hope this is still around by then. ]]> http://www.dslreports.com/forum/remark,12801309 Tue, 01 Mar 2005 12:50:28 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12801301 Gorden : So if I upgrade from my current 1.5Mbps/384K package to Pro, I will be charged only 29.99 with no bundles attached? And after my contract expires. I can renew for 29.99?]]> http://www.dslreports.com/forum/remark,12801301 Tue, 01 Mar 2005 12:49:45 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12801269 Boricua65 : howardlee888 See Profile, how were you able to renew. I just tried and was told it's for new customers only.]]> http://www.dslreports.com/forum/remark,12801269 Tue, 01 Mar 2005 12:45:44 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12800164 howardlee888 : San Antonio, Texas, March 1, 2005

The most convenient way to order SBC Yahoo! DSL just became the cheapest.

For the next 31 days, new residential subscribers to SBC Yahoo! DSL Express service who order online through sbc.com or sbc.yahoo.com will receive 12 months of the popular high-speed Internet access service for only $19.95 a month. The price ¡ªlower than any other similar offers by leading U.S. providers ¡ª requires only a one-year term commitment and SBC local phone service.

Customers who do not order over the Web can receive SBC Yahoo! DSL Express for $19.95 a month when they commit to a one-year term and subscribe to the popular SBC unlimited local and long distance calling plan, All Distance, for $48.95 a month.

»www.sbc.com/gen/press-room?pid=5···id=21592

just get this in e-mail.
dame, i just renew it.]]> http://www.dslreports.com/forum/remark,12800164 Tue, 01 Mar 2005 10:31:01 EDT Re: Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12799388 removed : Hmm, it's 7AM. March 1st. And I ain't seen nothing yet.

Wonder what's up! :)]]> http://www.dslreports.com/forum/remark,12799388 Tue, 01 Mar 2005 08:12:21 EDT Rumor: SBC lowering prices http://www.dslreports.com/forum/remark,12799215 jmorlan : I saw this on a newsgroup:

Subject: [isp-clec] SBC lowering DSL pricing
Date: Mon, 28 Feb 2005 16:15:31 -0500
From: Frank Muto

Sources within say SBC will be lowering their DSL service to $19.95 w/o having to be bundled with LD as they have been doing. Should be effective Mar 1.

Frank Muto
President/Ceo
FSM Marketing Group, Inc.
Co-founder - Washington Bureau for ISP Advocacy - WBIA
»gigabytemarch.blog.com/ www.wbia.us
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NewsPlex Discussion Group]]> http://www.dslreports.com/forum/remark,12799215 Tue, 01 Mar 2005 07:08:51 EDT