Re: [VoicePulse] ADT & VoicePulse - Anyone Have Th in VOIP Tech Chat http://www.dslreports.com/forum/r11677789 en Wed, 25 Nov 2009 07:23:12 EDT Wed, 25 Nov 2009 07:23:12 EDT Re: [VoicePulse] ADT & VoicePulse - Anyone Have Th http://www.dslreports.com/forum/remark,11729398 Trimline : I stand corrected. My prose should have read "wired" as directed... Thank you for correcting me.

I invited the head of installation to my home next week. I'll keep you all posted.

Cheers.

Steve]]> http://www.dslreports.com/forum/remark,11729398 Sat, 30 Oct 2004 11:56:40 EDT Re: [VoicePulse] ADT & VoicePulse - Anyone Have Th http://www.dslreports.com/forum/remark,11716840 anon :
Test 2

TA adapter plugged directly in to the RJ31X jack as exampled at »michigantelephone.mi.org/distribute.html.

Result: Failed to communicate with monitoring station.
For just a minute there I nearly had a heart attack - I thought I might have actually implied that someone should plug their adapter directly into the RJ31X jack. I had to go look at my page, where I was quite relieved to find that I had actually said this:

"Many home alarms are wired using a RJ31X jack (an 8-pin modular jack, usually located close to one of the alarm's components), and there is a single pair of wires that connects the RJ31X jack to the Network Interface Box outside. If that is your situation, you could disconnect that wire pair coming from the Network Interface Box at the RJ31X jack, and substitute a connection to your VoIP adapter, as shown in the graphic (note that RJ31X jacks may vary in design by manufacturer, so it's remotely possible that the proper screw terminals may not be in the same position as shown on the graphic). If the screw terminals or punch-down connections in the RJ31X jack are numbered, the pair in question is usually on connectors 4 and 5. ....."

Nowhere in that text does it say or imply that you should plug your VoIP adapter into the RJ31X jack. I guess I should add explicit language saying not to do that, but I thought it was pretty clear from the diagram. What you did in your Test #3 is basically what I was telling you to do, only you did it back at the network interface rather than the RJ31X jack.

Anyway, in case anyone else is similarly confused, please do NOT plug your VoIP adapter into the RJ31X jack!!!!!]]> http://www.dslreports.com/forum/remark,11716840 Thu, 28 Oct 2004 22:04:34 EDT Re: [VoicePulse] ADT & VoicePulse - Anyone Have Th http://www.dslreports.com/forum/remark,11702361 Trimline : ADT & VOIP

Summary

Although ADT (Tyco) is one of the largest residential security companies, they have failed to keep up with emerged technologies, failed to fund internal Research and Development and failed their residential customer VOIP service demands.

ADT cannot be recommended due to these blatant corporate failures and mismanagement. ADT should
not be considered for residential security needs.

ADT Customers

If you are an ADT customer, you have some options to choose from (although there are many other possibilities).

Option 1

If you are nearing the end of your contractual agreement, begin shopping around. ADT is the *only* residential security that does not provide service connection to a VOIP telephone service. Brinks (800-725-3537) and other ADT competitors, all provide connections to VOIP telephone service. In addition to VOIP, many security companies now connect directly to your home router, by-passing telephone connections entirely.

Option 2

If you still have more than 12 months on your contract, read the contract and determine the amount you will have to pay for early termination. This can range from anywhere from $100.00 to $200.00 dollars. You may also insist that your contract be cancelled by calling Tyco, the parent company of ADT, at 561-988-7200. Nowhere in the contract is it stated that you must have Telephone service from a Bell System type provider. It simply states you are required to have telephone service or other company providing signal transmission services. VOIP is both.

Option 3

Call your sales representative that sold and installed your system. Insist that they install a cell radio system that will replace your Telephone service. This will radio signal the office in the event of an alarm. This should be of no cost to you.

Tests Completed
 


Note:Unless otherwise stated, all tests were completed with the copper-pair Telephone Company’s
access plug disconnected from the Telephone Network Interface box located outside of the single family residence.

This test used: Road Runner High Speed, VoicePulse Broadband Telephone Service, ADT Safewatch Pro Security System

Test 1

TA adapter plugged directly in to an open telephone outlet in the home providing dial tone and telephone functionality throughout the residence.

Result: Failed to communicate with monitoring station.

Test 2

TA adapter plugged directly in to the RJ31X jack as exampled at http://michigantelephone.mi.org/distribute.html.

Result: Failed to communicate with monitoring station.

Test 3

In this test case, the Telephone Company Access Only side of the Telephone Network Interface located outside the residence was opened (don't worry, I work for the telephone company). The cable from the street was removed and replaced with the output of the TA box. The plug to the residence was reinserted providing dial tone and full functionality within the residence.

Result: Communicated eight times with the monitoring station but did not complete negotiating a handshake signal.

ADT Customer Service Summary

All of those contacted at ADT were extremely helpful and polite. Not only was the sales representative attentive, but the repair dispatcher and corporate office personnel were very much interested in assisting.

Bottom Line

ADT equipment is proprietary. ADT supplied equipment does not work on all companies that provide your home with signal transmission services.

]]> http://www.dslreports.com/forum/remark,11702361 Wed, 27 Oct 2004 13:34:09 EDT Re: [VoicePulse] ADT & VoicePulse - Anyone Have Th http://www.dslreports.com/forum/remark,11678454 WhyADuck : Steve, please keep careful notes and if you are successful, please let us all know what you did. It seems there are a lot of VoIP users fighting this battle with ADT and so far they have acted like they couldn't care less about making their systems compatible with VoIP.]]> http://www.dslreports.com/forum/remark,11678454 Sun, 24 Oct 2004 21:13:18 EDT Re: [VoicePulse] ADT & VoicePulse - Anyone Have Th http://www.dslreports.com/forum/remark,11677789 Trimline : All:

Thanks to all for the information.

I will dig in to it further (I'm an AT&T employee) and will call ADT headquarters to get the 411. I will also try a few more configurations and report back. Truly, I'm not afraid to rewire anything....

BTW, I can send and recieve faxes just fine with VoicePulse. It has never been an issue with me.

I am truly motivated when someone says "it won't work". More to come.

Steve]]> http://www.dslreports.com/forum/remark,11677789 Sun, 24 Oct 2004 19:47:24 EDT Re: [VoicePulse] ADT & VoicePulse - Anyone Have This Working? http://www.dslreports.com/forum/remark,11677075 WhyADuck : I would not suggest using ADT with ANY VoIP service. From what I have read in other posts, ADT's attitude seems to be that their service won't work over VoIP and they want you to think that no alarm company's service can be used with VoIP, which isn't the case. It just seems like they don't want to support it, and they don't want customers (or potential customers) to know that other types of alarm systems do work with VoIP.

This was discussed much in this thread: »conflicting info on home alarm & voip service???

Since I posted several comments in that thread, I won't repeat them here. There may be a way to make an ADT alarm work with VoicePulse but to be honest, with ADT's apparent attitude on the subject, I don't think I'd want to even bother with them. My advice would be to find a more customer-friendly alarm company.]]> http://www.dslreports.com/forum/remark,11677075 Sun, 24 Oct 2004 18:00:48 EDT Re: [VoicePulse] ADT & VoicePulse - Anyone Have Th http://www.dslreports.com/forum/remark,11674087 HD_Ride : There was a post a few days ago where someone was considering an ADT system and ADT advised him that VoIP was not supported. I dislike ADT because I think they are over rated & over priced but I happen to agree with them on this.

When I first got VoicePulse was going to do the same thing but I didn’t realize how unstable VoIP providers are,, I asked my UL listed CS and advised against terminating my panel to the VoIP device. My CS suggested keeping the POTS as the first choice or going with a cell or broadband device. If you really want to ditch the POTS line see if ADT has a broadband device method this way you are not dependant on two services, you would only have to depend on your ISP.

I don’t know anything about ADT systems but my guess would be if it were another “industry standard system” your inststaller could play with the dialer formats & receiver types to *possibly* get it to work,, and even with that VP has not been stable enough for me to trust sending fire or burglary codes. More than likely you have it connected properly but the current dialer format and/or receiver is just not compatible with over your VoIP device, but that’s just my option. ]]> http://www.dslreports.com/forum/remark,11674087 Sun, 24 Oct 2004 10:41:30 EDT Re: [VoicePulse] ADT & VoicePulse - Anyone Have This Working? http://www.dslreports.com/forum/remark,11673983 voiplover : You should keep your alarm connected to a pots line. However:

After you test your alarm, ask the cs operator to check the paper tape (actual signals sent and received). Most receiver systems allow the operator to see this on their screen. They may see something like ~8 or ~15 error reports for every alarm sent. This would show that your alarm called ~8 times (Max # of attempts programed into your alarm panel) and attempted to transmit its signals but the receiver didn't like the timing of the signal and therefore did not give your alarm system the OK kiss off signal.

Another thing that might be happening is that the receiver may have previously received errors from your #, and may have been programmed to block calls from your CID. You can connect a phone in parallel to your voip box, trip your alarm, and keep pushing the flash button until you hear the alarm system calling the CS. Listen to the call. You should hear the signals and should be able to get an idea of how many attempts (individual calls to the cs) your alarm system is making.

Don't forget; you can ask the operator to put you through to a tech once you have narrowed down the problems.

Also, you will have better luck if your voip provider supports fax. I see that VP might in the near future. Call them, explain what you would like to do, and see when they might start allowing fax transmissions.

Good luck.]]> http://www.dslreports.com/forum/remark,11673983 Sun, 24 Oct 2004 10:19:06 EDT [VoicePulse] ADT & VoicePulse - Anyone Have This Working? http://www.dslreports.com/forum/remark,11673260 Trimline : I have both POTS & VPulse and am attempting to get my ADT Safewatch 2000 to coexist with VPulse so I can drop my POTS service (during the last hurricane, VPusle stayed up while POTS failed).

What I've tried:
1. Wiring diagram according to »michigantelephone.mi.org/distribute.html
2. Opening the telco only side of my user panel, disconnecting the line drop and replacing with VPulse.

Under both circumstances, I can see (via logs) the 800 number being dialed but no connection.

I must have some setting incorrect - has anyone successfully gotten this to work?

Thanks.

Steve]]> http://www.dslreports.com/forum/remark,11673260 Sun, 24 Oct 2004 05:11:45 EDT