Re: In regards to Telus's port blocking in Telus http://www.dslreports.com/forum/r10982475 en Wed, 25 Nov 2009 10:41:32 EDT Wed, 25 Nov 2009 10:41:32 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12286318 ZeekWatson :
quote:
I never got a printed TOS when I first signed up in '99 so I can't check the accuracy of this statement.


The TOS are that Telus can change the TOS at any time as they see fit. And they don't need to notify you about it either.]]> http://www.dslreports.com/forum/remark,12286318 Tue, 04 Jan 2005 00:38:25 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12207783 lukejb : Whenever I go to any service (ie www.canyouseeme.org) to check for any outgoing ports I get can not connect to your service on xx.xx.xx.xx at port 20000. I tried other port checking programs. I tried connecting without my router, turned off my firewall etc. Nothing seems to work. Are all outgoing ports closed? That can't be right? I mean msn messenger has two way communication, so does desktopsharing etc... Which ports can I use for outgoing traffic? Would port redirection work? :huh:]]> http://www.dslreports.com/forum/remark,12207783 Fri, 24 Dec 2004 20:37:27 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12127270 TELUS : Yes.

Changing ports should work fine.]]> http://www.dslreports.com/forum/remark,12127270 Wed, 15 Dec 2004 15:52:01 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12127243 anon : I've been an ADSL subscriber since Oct99 and I've been hosting online games for almost as long. Now I understand Telus' TOS, but I never considered hosting a 4-8hr/week game to be an "e-mail, web, news or other similar server". This past week this port-blocking issue finally caught up to me. The game I am currently hosting uses port 5120, but gives me the option to change it... I could try changing to a different port but I'd imagine that if they block connections on 5120 then they likely block practically all ports??? Any suggestions?

Other than my once weekly game hosting I'm not much of a power-user so I can't see changing to the Server plan.

thx
=/8^D]]> http://www.dslreports.com/forum/remark,12127243 Wed, 15 Dec 2004 15:49:15 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12108731 anon : A friend of mine suggested unnotified (they could have emailed us and saved us the time of trying to figure out why our servers were unresponsive all of a sudden) interruption of service was possibly illegal and I could sue, but I thought not. Any legitimacy to it though?]]> http://www.dslreports.com/forum/remark,12108731 Mon, 13 Dec 2004 17:18:04 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12078188 edmtech : Freedom of Information Privacy Act. You probably have something similar in B.C.]]> http://www.dslreports.com/forum/remark,12078188 Fri, 10 Dec 2004 05:38:03 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12074106 dciarnie :
said by edmtech See Profile:

Contact the Telus legal department and request a copy. If not place a request through FOIP in Alberta.
FOIP? I'm not certain what that is.

As I said, even if it hasn't been there since the beginning of time, the right to change the agreement and your responsibility for keeping up to date on it has.
And you'll note that I've never argued against this point.]]> http://www.dslreports.com/forum/remark,12074106 Thu, 09 Dec 2004 18:47:20 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12073800 dciarnie :
said by pkarlos_76 See Profile:


then protest with your wallet, that's the only protest that will count in Telus's sights.
Sorry, "take it or leave it" is not an acceptable response especially if the alternatives are worse. The only way for a company to know what customers want is for the customers to make it known.]]> http://www.dslreports.com/forum/remark,12073800 Thu, 09 Dec 2004 18:16:12 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12070840 pkarlos_76 :
said by dciarnie See Profile:

said by edmtech See Profile:


That line has always been there too. Almost since the beginning of time.
Has it? I never got a printed TOS when I first signed up in '99 so I can't check the accuracy of this statement.

said by edmtech See Profile:


Modifications

The terms of this Acceptable Use Policy may change at any time and without prior notice. The Customer is responsible for frequently reviewing this Acceptable Use Policy posted on TELUS' web site to obtain timely notice of any such changes.
Since everyone likes to go around in circles on this topic, I'll join the merry-go-round and repeat: If Telus reserves the right to modify the TOS any time it pleases, then I reserve the right to protest if I dislike the changes.
then protest with your wallet, that's the only protest that will count in Telus's sights.]]> http://www.dslreports.com/forum/remark,12070840 Thu, 09 Dec 2004 13:00:50 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12070560 edmtech : Contact the Telus legal department and request a copy. If not place a request through FOIP in Alberta.

As I said, even if it hasn't been there since the beginning of time, the right to change the agreement and your responsibility for keeping up to date on it has.]]> http://www.dslreports.com/forum/remark,12070560 Thu, 09 Dec 2004 12:27:13 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12070241 dciarnie :
said by edmtech See Profile:

That line has always been there too. Almost since the beginning of time.
Has it? I never got a printed TOS when I first signed up in '99 so I can't check the accuracy of this statement.

said by edmtech See Profile:

Modifications

The terms of this Acceptable Use Policy may change at any time and without prior notice. The Customer is responsible for frequently reviewing this Acceptable Use Policy posted on TELUS' web site to obtain timely notice of any such changes.
Since everyone likes to go around in circles on this topic, I'll join the merry-go-round and repeat: If Telus reserves the right to modify the TOS any time it pleases, then I reserve the right to protest if I dislike the changes.]]> http://www.dslreports.com/forum/remark,12070241 Thu, 09 Dec 2004 11:53:06 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12067993 edmtech : That line has always been there too. Almost since the beginning of time.

Further, even if it wasn't....

Modifications

The terms of this Acceptable Use Policy may change at any time and without prior notice. The Customer is responsible for frequently reviewing this Acceptable Use Policy posted on TELUS' web site to obtain timely notice of any such changes.]]> http://www.dslreports.com/forum/remark,12067993 Thu, 09 Dec 2004 03:21:23 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12058140 Telus_Tech : look wesleyw

Service Limitations

15. You are not permitted to operate an e-mail, web, news or other similar server through a TELUS Internet Services account, except where such use is expressly permitted under your service plan.

I think it's pretty clear.]]> http://www.dslreports.com/forum/remark,12058140 Wed, 08 Dec 2004 03:29:00 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12058123 wesleyw : When I signed up for telus dsl there was nothing mentioned in the tos about running a server.

btw... for this whole Ellacoya issue, no, it is not a standard term, it is a silly name ppl made up (well, ok, itz the name of some equip manfucturor) for traffic shaping]]> http://www.dslreports.com/forum/remark,12058123 Wed, 08 Dec 2004 03:18:42 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12048901 edmtech : Ellacoya networks appears to be a switch and router manufacturer? Is this what you were referring to?

If so, could you please post the entire question / answer that you posed to the help desk team? Perhaps it's already here and I am blind?]]> http://www.dslreports.com/forum/remark,12048901 Tue, 07 Dec 2004 07:14:14 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12046203 ZeekWatson :
said by click170 See Profile:

In regard to your inquiry, we are unaware of any networking or
internet term by the name of "Ellacoya's". You will need to elaborate
as to what you are referring to.
Google gives back about 20000 hits on Ellacoya!

I guess this confirms it, Telus is staffed by ID:10ts.]]> http://www.dslreports.com/forum/remark,12046203 Mon, 06 Dec 2004 21:12:06 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12023292 fuad6 : I called Shaw... and they said they don't block outgoing port 25 ;)]]> http://www.dslreports.com/forum/remark,12023292 Fri, 03 Dec 2004 21:41:28 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12015478 Chrno : The last I checked, port 26 is not blocked. You may want to double check your settings and call TELUS...]]> http://www.dslreports.com/forum/remark,12015478 Fri, 03 Dec 2004 00:32:42 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12015445 Liontaur : They are not blocking SMTP on port 26. i'm on the office 2.5 package too and I get my dslr email on port 26 since they block 25.
--
Join BroadbandReports.com's SETI@Home Team
Don't let your computer's idle time go to waste!]]> http://www.dslreports.com/forum/remark,12015445 Fri, 03 Dec 2004 00:26:23 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,12014528 padders : I am a business customer trying to send mail to my external server through Port 25. This does not work (I have dealt with this before) so I also have my mail server set to accept port 26 connections, however Telus seems to be blocking port 26 as well. This is clearly not just a prevent the SMTP spam mailers (a policy I understand) why are they blocking other ports?

So does anyone know any other ports that *are* open, not being able to send mail through my own server is crazy, especially with the new anti spam tools that check IPs and will reject mail sent from telus' servers.]]> http://www.dslreports.com/forum/remark,12014528 Thu, 02 Dec 2004 22:44:37 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11997807 Chrno : You act like TELUS offered those ports/services for you to begin with... the truth is not so. It's been written in their ToS (no one reads the ToS anyway, at least not those who are sane and that's what's leading to your little predicament) they don't support running servers on non-server packages for years. In essence TELUS have took away nothing from the package you paid for. You have just lost your free lunch.

No offence but you seriously need to do more research if you want to host servers. Port redirect is a pretty basic operation (get your DNS to do the redirect? So your customers will type www.bleh.com and your DNS will direct it to port 8080 on your server). This begs the question(s): Do you actually know what you are doing? Do you know how to secure your service (using a non-standard port is a security measure)? If I were your customer, I would think twice before I sign up a service from you. :uhh:

On this same thread, check out what Robbinghood have done to make it work. His/her DNS redirects to his/her server on port 82:
»In regards to Telus's port blocking

I agree on the point you made on TELUS not being well informed to its employees and more importantly, its customers. A lot of times, this aggravate TELUS users, myself included. That is what they will have to work on in the future.

You don't have to agree with me but as it stands this is how things are now and it will not change for your convenience. If you want to run server on TELUS' non-server packages, you have some work ahead of you and I think it would be a better use of your time if you actually do some research then to complain on a concrete fact... it's like banging your head against a wall...]]> http://www.dslreports.com/forum/remark,11997807 Wed, 01 Dec 2004 03:15:33 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11996273 anon : I called tech support today asking about it again
I got another fellow who didn't know they were doing it and said they weren't but when i insisted he put me on hold and checked with his boss

He got back to me
Essentially it's kind of a forced upgrade.
He was pretty nice about it.
I asked if since they were providing me with less service wheather or not I should be paying them less, and he said that's not his department, and forwarded me to customer services

I got some asshole who insisted they weren't doing port blocking. When I tried to tel him I came from tech support that had just said they were, it was plan as day they were and everyone oneline knew they were he told me
"listen, I've been with customer services for 9 years and I haven't been told anything about this"
and then he hung up on me in a rather condescending manor

that was incredibly rude
It was gonig ok. I was seriosuly thinking about what to do
but that last ass hole really brought home what shit they've done

they with out notifying anyone including their staff removed a large chunck of their services
A whole lot of admins spent many days wasted trying to figure out wy their servers were broken when they weren't
a simple notice would have at least saved time

so they waste our time and cut their service
and they can't even be nice about it
hang up on the customer and tell him he's wrong when he right?

I'm an not impressed
I'm rather upset actually.]]> http://www.dslreports.com/forum/remark,11996273 Tue, 30 Nov 2004 22:58:23 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11995980 anon : how would i do port redirect?
if it's at the firewall that wont work because no packets for those ports ever reach me. I'm really not sure how I could accompish port redirection

Sure I can put the on non standard ports, but then only I will erally be able to sue them

no one wants to see slashdot.org:8080
same for http www.mindstab.net:8080
and ftp ftp.mindstab.net:8021
etc
so i can get around it for personal use but it kills me being useful as a real server as far as i can see]]> http://www.dslreports.com/forum/remark,11995980 Tue, 30 Nov 2004 22:25:39 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11988639 anon : Anyways you can just pop it on to port 8080 indeed.
But your surfers are likely going to be trying to access 80 only. You could redirect them however from your default page to a working port and whammo. Then set your router to receive request from 8080. simple as that i guess.]]> http://www.dslreports.com/forum/remark,11988639 Tue, 30 Nov 2004 03:59:04 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11986558 Chrno : @mindstab
Does TELUS do anything to stop you from using nonstandard ports? If you are smart enough to run an email server or HTTP server, why aren't you smart enough to redirect those on a different port? :uhh: Port 8080 for HTTP anyone? Port 2525 SMTP? :uhh:]]> http://www.dslreports.com/forum/remark,11986558 Mon, 29 Nov 2004 22:16:19 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11983768 anon : Wow, I guess I am almost lucky, I didn't get bumped to the new port filtering system till friday...
spent the whole weekend trying to figure out why after my ip changed and even after the name servers had taken the new config that half my services weren;t wroking

this is just lovely
I have people depending on me for email, not to mention myself, and my father for his business backup

The good news is that this might force me to start burning money and get that server i bought colocated

I'd been holding off because it was a lot of money per month to spend and it might be a bit before I got enoguh clients to even break even
but now i dont have a choice
and I'll have to charge friends and family
to even get started
lovely

is there absolutly no way around this aside from paying telus more money?

because since they just lobotimized their functionality
I don't really see why I should even be paying anywhere near what I am right now.

I suddenly can't do most of what I've been doing for the last two years.]]> http://www.dslreports.com/forum/remark,11983768 Mon, 29 Nov 2004 17:22:58 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11967076 adroit : I own a T1 line, any customers on home, business or server DSL can not use my SMTP Server. On Shaw, or any other service other than telus, my smtp server works fine.

NEED TO STRANGLE TELUS TECH SUPPORT. THEY LIE. THEY LIE. THEY LIE.]]> http://www.dslreports.com/forum/remark,11967076 Sat, 27 Nov 2004 10:41:06 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11959881 JammerMan79 : fyi the first e-mail is about your port in the co not about your internet ports for traffic.... this is why they mention it possibly being locked or blocked.... when someone does not pay their internet bill or something happens to their pre-authorized payments your port in the co is suspended ie. locked or blocked...when this happens you cannot use any internet service at all. This is also why they speak of a port not ports.

these e-mails are talking about 2 different things]]> http://www.dslreports.com/forum/remark,11959881 Fri, 26 Nov 2004 03:20:56 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11959319 click170 : I would like to bring to your attention two emails i have in my possesion, both from telus. one, clearly states that they do not block ports, while the other, equally clearly, lists a small fraction of the ports they DO block.

Hello

Thank you for your e-mail.

We have investigated your phone line and internet account and cannot find any
evidence that your port is locked or blocked. Your pre-authorized payments are
uninterrupted, therefore, we have taken no action on your account. If your
internet connection is not working, please call Technical Support at 310-TECH
(8324) available 24 hours a day and 7 days a week.

The tracking number of this message is: *******

Meghan
TELUS
Customer Care Support Representative
Customer Care & Sales Solutions
www.telus.com/personal

the future is friendly

+Prices quoted are subject to change.

____________________________________________________________

Hello Matt,

Thank you for contacting TELUS. We apologize for the delay in our response.
In regard to your inquiry, we are unaware of any networking or
internet term by the name of "Ellacoya's". You will need to elaborate
as to what you are referring to. TELUS does not block any ports in the
range that you are referring to (other than 6667 - used by IRC
Servers), although we have recently (as of March, 2004) begun to block
some ports that are commonly used to spread viruses and Internet
attacks, and run unauthorized servers.

The list of incoming ports that are blocked on a consumer-grade high
speed service with TELUS are as follows: 21 (FTP Server), 25 (SMTP) -
port 25 is also blocked for outgoing connections to servers other than
smtp.telus.net or TELUS domain hosting servers, 80 (Web Server), 110
(POP3), 6667 (IRC Server), 135-139 (Windows File Sharing), 445
(Windows Directory Services), 1433 and 1434 (Used by SQL Servers).

No outgoing ports are blocked, unless otherwise noted. These port
blocks are in place on our consumer ADSL plans only, and have no
effect on customers with TELUS high speed server packages (those with
static IP addresses), who are permitted to run servers.

For those on dynamic IP plans who are concerned or unhappy about these
new polices, please contact our Customer Service department at the
number below to signup for a service plan not affected by port
blocking:

Alberta: 310-4638
British Columbia: 1-877-310-4638]]> http://www.dslreports.com/forum/remark,11959319 Fri, 26 Nov 2004 00:21:54 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11947918 anon : Ok so we can get passed the whole port 80 thing with forwarding, but how about ftp? even on different ports, no matter what the ftp server wont give out a directory listing. Now this urg's me because i use my own ftp server to transfer files from school and home, i goto nait and i do web authoring and i need a test apache server at home. This really is bad customer service in telus's part. I also spent weeks trying to figure it out, i even called them up and asked if they were blocking ports. They said no.]]> http://www.dslreports.com/forum/remark,11947918 Wed, 24 Nov 2004 13:43:11 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11895038 anon : "Forgot to mention Shaw does also block port 25 for outgoing so that wouldn't solve the problem anyways. Why should we have to pay a monthly fee ($50+/month) to be able to use the none Telus/Shaw e-mail servers?"

That is not true. Shaw does not block any incoming/outgoing ports.]]> http://www.dslreports.com/forum/remark,11895038 Thu, 18 Nov 2004 13:15:19 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11883895 katatak : Telus gave no warning because they don't have to. Read their Terms of service which allow them to change the TOS agreement at any time without prior notice.

Telus' stance on servers on residential accounts is that "you need a static IP address to run a webserver". That is just plain wrong. You need a "STABLE" ip address, which most dsl accounts provide.

Telus wants you to get an account that provides static IPs in order to guarantee that no standard internet ports will be blocked.

This is plain bad customer service and based on fallacies. They aren't going the change this policy.

A solution someone has suggested is to get a virtual server someplace which would have better bandwidth and *not* block the best of the Internet.

Remember that IP v6 is ready to go and has been implemented in parts of Asia. In North America all that is left is for the root DNS servers to roll it out then there are "an abundance if IP addresses" That quote if from one of the white papers on IPv6.

The plan is to prevent hoarding of IP addresses so they aren't a commodity. They are assigned numbers NOT owned numbers!

Cheers

DF, a.k.a. Katatak

btw, Shaw explicitly forbids the running of servers on residential accounts to, the difference is that they are up front about it.]]> http://www.dslreports.com/forum/remark,11883895 Wed, 17 Nov 2004 05:44:57 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11868899 anon : I just discovered that Telus is blocking Port 25. I've stuggling for such a long time trying to figure out why my (non-telus) email stopped working. It never even occured to me that Telus would be filtering ports. Is the only solution for people who work from home (and use non-telus email accounts) to switch to another provider. I switched from Shaw to Telus not long ago, and now I have to switch back? How lame! Did Telus send any message out to their customer indicating that they were going to start blocking these ports - I don't remember seeing anything...]]> http://www.dslreports.com/forum/remark,11868899 Mon, 15 Nov 2004 16:06:42 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11853508 anon : How is port blocking useful? If you want AOL type idiot proof service, got to AOL. Telus is totally out of line blocking ports. As a Telus shareholder, I am disgusted at the low tatics used here, and it's wrong.]]> http://www.dslreports.com/forum/remark,11853508 Sat, 13 Nov 2004 15:36:47 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11817333 cory2070 : Rather than complaining about and then having to decide between 2 evils, why not start an ISP co-op? We've clearly got a 2-headed monopoly here, which has no interest in meeting customer needs.

Co-ops seem to spring up wherever there's a need -- MEC for example, and there's tons more internationally and locally. My guess as to why an ISP co-op doesn't exist here yet, is people are lazy, or generally uninformed. Most co-ops start quite small and from a large pool of people who threw $50 into the pot.

Some radical policies perhaps: like educating your customers instead of restricting access. A general package without limitations and metered-bandwidth at COST would be reasonable... (how much would Telus actually pay for 1 GB of bandwidth?) Mind you, just the existence of competition would help Telus and Shaw clean up their act.]]> http://www.dslreports.com/forum/remark,11817333 Tue, 09 Nov 2004 17:04:51 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11811969 geebutbut :
said by katatak See Profile:

Telus is blocking port 80, ok,
change apache to run on port 81, that's blocked to
change apache to run on port 88, that's blocked as well

I guess I need to call Telus to find out exactly what I'm allowed to do.:(

I hate calling Telus Internet support.

Sign me up as another dissatisfied Telus customer!
PEBKAC]]> http://www.dslreports.com/forum/remark,11811969 Tue, 09 Nov 2004 01:17:26 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11780148 anon : Is port 20 blocked?]]> http://www.dslreports.com/forum/remark,11780148 Thu, 04 Nov 2004 23:30:28 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11773581 anon : I did some looking, and that 3web service (CABLE) reseller of Shaw, looks really good, there prices are way better then shaw, and you get the same service.

I got around the port 80 blocking last night though for my IIS server,

I just used URL redirection on my domain name to port 82.

So people still type in my domain name, and it just redirects it to port 82 instead of port 80, works like a charm.]]> http://www.dslreports.com/forum/remark,11773581 Thu, 04 Nov 2004 10:50:01 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11769105 SolsticeAMD : Whoops, Sorry. I thought Interbaun didn't block ports, guess I am wrong though. I am with Nucleus and run a webserver fine. But they have DNS Server issues, and the speeds aren't the greatest. Anyone know what the hell happened to ECSCorp ? They had 4.0Mbps package for $65/month CDN, located out of Canmore, but they served all over Alberta & BC.]]> http://www.dslreports.com/forum/remark,11769105 Wed, 03 Nov 2004 20:22:55 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11767271 anon : I just found out after a week of trying to get my IIS server up taht Telus blocks Port 80....

I called Interbaun, and said id like to switch but asked them if they block it, they said they do indead block port 80 as well.]]> http://www.dslreports.com/forum/remark,11767271 Wed, 03 Nov 2004 17:05:53 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11759536 SolsticeAMD : Why wouldn't youguys just go with Interbaun? They don't block ports, they are located in Edmonton but I believe they serve Alberta & BC. I am with Nucleus, and they don't block ports but I don't recommend them as their tech support isn't the brightest and their DNS Servers are pretty terrible.

Anyway check out Interbaun »www.interbaun.net

Or another Telus reseller. Believe me, I hated dealing with TELUS as well, a bunch of morons if you ask me. They could never get the billing straight either. And Shaw, I got kicked off Shaw 5 years back for downloading too much. IMO Shaw & Telus both suck. Go with a reseller.

Regards.]]> http://www.dslreports.com/forum/remark,11759536 Tue, 02 Nov 2004 21:12:48 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11704642 anon : Here's what telus says:

Hello,

Thank you for contacting TELUS. In regard to your inquiry, due to the growing pool of viruses, worms and hackers, it has become apparent that we must protect our customers and our network. Customers affected are Consumer ADSL customers who are on dynamic high speed plans. For those on dynamic IP plans who are concerned or unhappy about these new polices, please contact our Customer Service department at the number below to signup for a plan not affected by port blocking:

Alberta: 310-4638
British Columbia: 1-877-310-4638

The ports that are blocked are as follows:

TCP 21 (ftp)
Customers running an FTP server will no longer be able to have Internet users connect to their server. Many customers computers are used as FTP servers to store illegal files.

TCP 25 (smtp)
Customers running a SMTP mail server will no longer be able to receive email requests. Prevent mail servers that operate as an open relay. Open relays are used without a customer?s knowledge to sends millions of pieces of Spam.

TCP 80 (www)
Customers running a Web server will no longer be able to have Internet users connect to their server. Common exploit on old Window IIS server and Linux boxes that are not properly patched.

TCP 110 (pop3)
Customers running a POP mail server will no longer be able to have Internet users connect to the server. Prevent mail servers that operate as an open relay. Open relays are used without a customer?s knowledge to sends millions of pieces of Spam.

TCP 6667 (ircd)
Customers running a IRC server (Internet Relay Chat) will no longer be able to have Internet users connect to the server.

TCP/UDP 135-139 (dcom and netbios)
These ports are commonly exploited by worm viruses:
135 Windows RPC
136 PROFILE Naming System (basically unused)
137-139 Windows NetBios

TCP/UDP 445 (ms-ds)
Microsoft Directory Services - Customers that allow legitimate Internet users access to their computers will loose this ability. This allows hackers to directly connect to a Windows based computer and gain total control over the OS.

TCP/UDP 1433-1434 (ms-sql)
Microsoft SQL server - Customer running an SQL server will no long be able to have Internet user connect to their server. There are several worm viruses that exploit holes in SQL server.



We hope this information has been helpful and if you require additional information please visit our help site at »help.telus.net. If you have any questions, do not hesitate to contact us. ]]> http://www.dslreports.com/forum/remark,11704642 Wed, 27 Oct 2004 17:36:07 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11673362 anotherUser4 : This is all kind of odd.

I was recently considering switching from Shaw to Telus, mainly because Telus is offering a promotion of 24.95/mo for a year (I am currently paying 42.95/mo with Shaw...and yes I know it would be 37.95/mo if I bought the modem, but I got Shaw 5 yrs ago before they were selling them.)

I wanted to know more about the port blocking before I signed up with Telus (I need certain ports open for various reasons), so I asked them if they do any kind of port filtering. The guy I spoke with said they "do not block any ports except port 25 (SMTP), and that is only to prevent spamming".

Well...I was about to sign up with Telus, just to give it a try. If any ports were going to be blocked, I could just switch back to Shaw. Just before I signed up though, I asked the rep if there was any commitment. She said if I cancel before the 1-year promotional period expires, it would be an early cancellation fee of $100. So I decided to mull-it-over for a while.

Anyway, while I am mulling-it-over, I am just wondering why some Calgary people on this board say there are port blocks on 80 and 21, while the Telus Tech Dept. says they do not block any ports except 25? Are they just blocking in some areas of the city? Are these Tech people lying or something? What's going on?]]> http://www.dslreports.com/forum/remark,11673362 Sun, 24 Oct 2004 06:21:24 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11647574 anon : blocking port 25 sucks!! infact filtering sucks period. Do your customers a nice favor for a change and unblock the ports for the customers who request it.

The Future Is Friendly but Not With TELUS!!]]> http://www.dslreports.com/forum/remark,11647574 Thu, 21 Oct 2004 08:48:02 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11647489 pkarlos_76 :
said by Mac Write See Profile:
Forgot to mention Shaw does also block port 25 for outgoing so that wouldn't solve the problem anyways. Why should we have to pay a monthly fee ($50+/month) to be able to use the none Telus/Shaw e-mail servers?


Shaw's policy is not to block any port, and the y don't. Shaw port 25 is not blocked....]]> http://www.dslreports.com/forum/remark,11647489 Thu, 21 Oct 2004 08:28:20 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11647081 JammerMan79 : trust me when I say switching local carriers isn't always a smooth transition..... if you want to move your number it can be messy as well.... and what do you think happens if you move into an area that doesn't have sprint service....? can anybody say "not in service recording" instead of the "this number has changed recording".
Not to mention when someone wants to move into your house once you've left... those orders are pure hell... not to mention messy.]]> http://www.dslreports.com/forum/remark,11647081 Thu, 21 Oct 2004 05:55:21 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11645546 anon : Everyone,

Send TELUS a message about their poor treatment of customers and switch your local phone service to another provider, say Sprint, and hit them where it hurts.

As long as Sprint has service in your area, they will be able to port your existing phone number to their network. Bottom line, the customer service is much better and you are taking ~$45+/month away from TELUS. Sprint can even take over your voice line while TELUS still provides your ADSL Internet connection (why wouldn't you just switch to another ISP at the same time too:))

Check it out »www.sprint.ca/local

Happy Sprint customer.]]> http://www.dslreports.com/forum/remark,11645546 Wed, 20 Oct 2004 23:46:03 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11644295 Mac Write : Forgot to mention Shaw does also block port 25 for outgoing so that wouldn't solve the problem anyways. Why should we have to pay a monthly fee ($50+/month) to be able to use the none Telus/Shaw e-mail servers?]]> http://www.dslreports.com/forum/remark,11644295 Wed, 20 Oct 2004 21:36:23 EDT Port Blocking Solutions http://www.dslreports.com/forum/remark,11641940 George Kidd : Telus blocks ports. Does it make any difference? Only Telus knows for sure and they don't comment. SHAW does not block ports, so folks have been switching providers.

Question is does any of this address the problem, which is loads of "Crud" spewing forth from many Subscriber PCs.

Many of us have complained about the "Newbie" PC users out there that have no idea what their computers are doing, and hence are the cause of many ugly things.

It seems to me what PC users need is some excellent "Tools" that alow them to easily determine what is Outbound from their computers. So far all the focus has been on blocking inbound stuff such as virus attacks and SPAM etc. You can get a "Firewall" box these days that blocks all sorts of bad stuff and Logs everything blocked in detail. For me I would expect a Firewall to block the Crud and skip the details (just do it's job).

What I find that is missing is a "Firewall" that looks at Outbound traffic and reports IP's etc. on where the traffic goes. Times and Dates would be good too. If Users had a decent Log that they could check each day to see if their passwords/credit card numbers and such are leaving for some unknown reason, or anything else suspicious, maybe they just might "DO" something about it.

Such a Log function would have to be maintained by a separate Hardware Firewall box. If a PC can be infected and turned into a Zombie then Logging there is fair game too.

NE1 got any good suggestions? Anything forthcoming from Telus? Comments? ]]> http://www.dslreports.com/forum/remark,11641940 Wed, 20 Oct 2004 17:26:03 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11640496 Mac Write : Shaw is not available on Saltspring. and there cap scares me away, and basic cable? She has satelite way better and way cheaper. In the City I have Server 2.5, but when away that's when the problem occurs. Just to bad the new ISP I am working on has such steep requirements (as in Mac only).]]> http://www.dslreports.com/forum/remark,11640496 Wed, 20 Oct 2004 14:42:54 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11637276 pkarlos_76 :
said by Mac Write See Profile:
I hate The Port blocking of 25 Outgoing My mom and I both pay $140/year for a e-mail address and SMTP server access, but gyess what? we can't use it. Not to mention my mom needs to e-mail photo's and stuff which are well above the 4MB attachment limit, but oh wait the SMTP server we pay for allows for 10MB attachments, but can we use it? NO thanks to Telus.

But it gets worse. I Pay for a e-mail SMTP server 100% reliable. guess what? I can't access it unless I pay Telus $50/month to use the other SMTP servers I am paying to use!!! So I have to pay Telus a fee so I can use a third party SMTP server how great for them! Oh and Let's add Primus VoIP with theire unlimetd anywhere North America and any time Long Distance Plan for $53.95 a month with all the whistles. Gee that about equals $130 without tax as compared to your $140 + $110 figure. :)

To add to all this, I pay for Server 2.5 at home and when I go back and forth to Saltspring (which Telus has a 100% monopoly for High-Speed) So Telus is the only option for High-Speed Internet. I am on Saltspring 25% of the time and for me to be able to do work, my only option is to use the ****** Telus SMTP server or pay another $50/month to have a Server package so I can send e-mail when at my moms. Oh Telus says use Web mail? uh un-professional, and I Require records of all my e-mail.

At this point I know how to hack the Telus firewall to get around the outgoing SMTP server port blocking. It is beyond simple. and 100% undetectable. I would love Telus to press charges against me for hacking their firewall system to by-pass there block of port 25 outgoing. They would never stick.

Telus support has also stated people on basic ADSL 1.5 only can use a @telus.net e-mail address (not true) and if they need more then a 4MB attachment then they need a business e-mail services since consumers don't need to send attachments. what fucking ********.

I am trying to get my friend to start offering ADSL in Canada as a Telus reseller. No port blocking, servers allowed, no bandwidth caps (providing Telus doesn't charge him or block etc) I said to him the market is there, but he won't do it. Of course the ISP would be Mac only since it's the ****head PC that cuased all these port blocking and would account for 99.99999% of his support calls for 1% of the customers.

To add insult to injury, I have to pay $110/month for Server 2.5 becuase I don't use my landline, it's only their for ADSL (Thank you Fido for Country Fido and low low Long Distance 50% cheaper then Telus Landline Long Distance.

Ok I have done my ranting (for now)


You really need to switch to Shaw SOHO package with I-Extreme addon for a total of $74.95 a month plus tax. :) And you get free basic cable with it. :)]]> http://www.dslreports.com/forum/remark,11637276 Wed, 20 Oct 2004 07:24:02 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11637272 pkarlos_76 : Oops ]]> http://www.dslreports.com/forum/remark,11637272 Wed, 20 Oct 2004 07:22:57 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11637268 pkarlos_76 :
said by dciarnie See Profile:
3web may have compelling prices I wouldn't use them just because of this line in their TOS: 3web reserves the right to add a tagline to e-mail Services.

I would not want anyone tampering with my e-mails.


I guess Yahoo's new DomainKey's accepted by Google now as a open source metthod of controlling spam won't work for 3Web :), 3 Web is gonna become a spammers paradise, if they don't change that policy. DomainKeys specification relies on an untampered e-mail for verification.]]> http://www.dslreports.com/forum/remark,11637268 Wed, 20 Oct 2004 07:20:44 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11637239 pkarlos_76 :
said by sunnyside7 See Profile:
I've change my ISP from Telus to Shaw, absolutely love shaw:

1. price is almost the same.
2. have better service
3. faster Internet (download speed increases from 150K/s to 270K/s)
4. no ports block,
5. free cable modem (still keep my ADSL modem)
6. free installation
...

Hundreds reasons to get rid of Telus!


At least someone is not complaining about getting 270 KB/s with shaw, lol :), meanwhile I'm maxing out at a stable 550 to 600 KB/s :)

Glad to see a happy customer :)]]> http://www.dslreports.com/forum/remark,11637239 Wed, 20 Oct 2004 07:10:13 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11624895 anon : short answer: money

I don't mind working on boxes remote from me as I do that all the time -- I prefer having everything at one terminal, so even though these particular boxes are in the same room with me I do everything through ssh.

But for this project the cheapest thing to do was have them beside me and until there's any revenue there really is no money to pay for a colo with; a few extra lines in vhost was pretty cheap.

Thanks for the suggestion though - it'd be nice.]]> http://www.dslreports.com/forum/remark,11624895 Mon, 18 Oct 2004 22:38:46 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11624792 anon : A network admin contacted me today!

I'm very happy to report that when you *do* finally connect with someone it's wonderful. Problem seems fixed.

I don't know what the specific fix was, but now I can see ip's in my access_log from the offending range. I've grepped logs back as far as the beginning of September and the only occurences are in today's logs.

It's a real pity telus makes it so darn difficult to get someone to talk to, because (obviously) they have some real talent on staff. The guy was great to deal with and got right to it.]]> http://www.dslreports.com/forum/remark,11624792 Mon, 18 Oct 2004 22:26:27 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11624224 pfak :
said by pevans:
'Course, that may still happen as I've heard nothing except for that one email admitting a routing problem on telus' end and I have to roll this out in a matter of days (live on the 1st).


Why don't you look into colocation? You can probably get a pretty good deal somewhere for a 1U or 2U.]]> http://www.dslreports.com/forum/remark,11624224 Mon, 18 Oct 2004 21:26:36 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11615310 anon : Good for you for following things and participating in this forum.

Plus, you're the only telus guy that was talking to me at all. I'd probably have changed providers already by now without your posts.

'Course, that may still happen as I've heard nothing except for that one email admitting a routing problem on telus' end and I have to roll this out in a matter of days (live on the 1st).]]> http://www.dslreports.com/forum/remark,11615310 Sun, 17 Oct 2004 21:56:18 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11597268 JammerMan79 : nope not tech support either.... just a lowly customer service rep]]> http://www.dslreports.com/forum/remark,11597268 Fri, 15 Oct 2004 15:54:41 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11593057 anon : There was a ref number appended to each email subject, but quoting it back didn't seem to help any recipient know about anything that had preceded. Plus the number kept changing on replies as if it were entirely new to the system and another had been automagically generated.

Sort of like how you can tell the voice-rec system your phone number (by typing or speaking) and 1st tier has to ask for it again anyhow.

I'd love to have a crack at re-writing the whole thing for them... :-/

Another sub I know gave me an 877 number today that doesn't seem familiar, so I'll try that tomorrow.

BTW, thanks for responding to my posts -- it's soothing to have someone -- anyone -- take an interest :-)

Where are you then - i&r?]]> http://www.dslreports.com/forum/remark,11593057 Fri, 15 Oct 2004 04:45:09 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11588013 JammerMan79 : teir 1 does have places to refer you to.... they just might not understand your problem and thus have no clue on how to fix it..... but then again I'm not in tech support....
I agree you should get more information especially a ticket number.... there might be one, have you asked?]]> http://www.dslreports.com/forum/remark,11588013 Thu, 14 Oct 2004 16:34:50 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11587110 anon : You are correct, my bad, it's actually 2.5 and 1 up.

About the network support, my point is that 1st tier has nowhere to refer you to when you are having a network problem. The only thing they know to do is send you to domainhosting (no matter how much you protest it's the wrong place) who tell you it's not their problem. They *should* have someone you can liase with or you end up like me: no one owns the problem that you can contact and no one wants to deal with it.

Naturally, I don't expect to get the cell phone # for the guy who's actually changing the routing tables -- he wouldn't have time to do his job if subs could get to him directly, but the email for *someone* in that department would seem reasonable once a legitimate network glitch has been identified.

If you have a network, you're going to have network problems. Telus has a huge network. You'd think they would provide for end user support when the inevitable happens and something breaks.

As it stands, I don't have a trouble ticket or any way to reference telus' problem in the unlikely event that I can coax a response from whoever happens to be on shift at the 'wrong department' which, unhappily, possesses the only email address that has produced any response for me at all.

Are they working on it still? What's the progress? When will it be fixed? Is it fixed already even? My only recourse is to bother one of their subs who has a dynamic ip and waste their time getting them to renew their lease until it breaks for them. Or not.]]> http://www.dslreports.com/forum/remark,11587110 Thu, 14 Oct 2004 15:02:03 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11583374 JammerMan79 : ok then.... you're on the server 2.5 plan .... you shouldn't have anything blocked on that so it's a good thing that the routing problem is being checked out.....there are actually 4 different plans that run at 2.5 speed down....they all have various up speeds... you actually get 1 up not 1.5 though...

the department that is checking it out is probably network support and they are not customer service.... they only handle things in the background....]]> http://www.dslreports.com/forum/remark,11583374 Thu, 14 Oct 2004 04:44:33 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11580710 anon : JammerMan79:

I thought it was called 2.5, but they've moved the page I originally had bookmarked. In any case, it's the one where you get two fixed ip's and 2.5 mbits down and 1.5 up.

I'm a bit less panicked today, since they admit they have a routing problem and claim to be working on it.

Hey, maybe someone from telus read my happy post :-)

Oddly, they still won't give me the email of a contact person, so the only correspondence I have is still with the wrong department who are acting as a go-between. Very weird way to run things.

cheers.]]> http://www.dslreports.com/forum/remark,11580710 Wed, 13 Oct 2004 21:19:45 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11580189 Mac Write : I hate The Port blocking of 25 Outgoing My mom and I both pay $140/year for a e-mail address and SMTP server access, but gyess what? we can't use it. Not to mention my mom needs to e-mail photo's and stuff which are well above the 4MB attachment limit, but oh wait the SMTP server we pay for allows for 10MB attachments, but can we use it? NO thanks to Telus.

But it gets worse. I Pay for a e-mail SMTP server 100% reliable. guess what? I can't access it unless I pay Telus $50/month to use the other SMTP servers I am paying to use!!! So I have to pay Telus a fee so I can use a third party SMTP server how great for them!

To add to all this, I pay for Server 2.5 at home and when I go back and forth to Saltspring (which Telus has a 100% monopoly for High-Speed) So Telus is the only option for High-Speed Internet. I am on Saltspring 25% of the time and for me to be able to do work, my only option is to use the ****** Telus SMTP server or pay another $50/month to have a Server package so I can send e-mail when at my moms. Oh Telus says use Web mail? uh un-professional, and I Require records of all my e-mail.

At this point I know how to hack the Telus firewall to get around the outgoing SMTP server port blocking. It is beyond simple. and 100% undetectable. I would love Telus to press charges against me for hacking their firewall system to by-pass there block of port 25 outgoing. They would never stick.

Telus support has also stated people on basic ADSL 1.5 only can use a @telus.net e-mail address (not true) and if they need more then a 4MB attachment then they need a business e-mail services since consumers don't need to send attachments. what fucking ********.

I am trying to get my friend to start offering ADSL in Canada as a Telus reseller. No port blocking, servers allowed, no bandwidth caps (providing Telus doesn't charge him or block etc) I said to him the market is there, but he won't do it. Of course the ISP would be Mac only since it's the ****head PC that cuased all these port blocking and would account for 99.99999% of his support calls for 1% of the customers.

To add insult to injury, I have to pay $110/month for Server 2.5 becuase I don't use my landline, it's only their for ADSL (Thank you Fido for Country Fido and low low Long Distance 50% cheaper then Telus Landline Long Distance.

Ok I have done my ranting (for now)]]> http://www.dslreports.com/forum/remark,11580189 Wed, 13 Oct 2004 20:21:52 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11578417 d00mzday : Let me start out by saying I think port filtering does suck as well but Telus was being considered one of the leading sources of internet abuse by many. Telus time and time again where finding there domain on Email Server Blacklists. Emails being sent by legitimate Telus clients where being rejected and treated as garbage spam by many isp's. I do not think the port filtering is something that Telus wanted to do but where finding they had no choice to do. After receiving many complaints and having to beg to get off blacklists leads us to here. Its unfortunate that the many of us users that find ourself here in the dslforums that spent the time and have the general knowledge to try to protect are home computers and servers are being effected by this decision, but lets face it there are many on our network that don't know they are infected or are running un-patched IIS servers never mind berley knowing how to turn there computers off. As the type of work I am in I find myself dealing with these people everyday and do find it frustrating myself. I do feel Telus could of informed us well ahead of time thru there newsletters that I do read so there was no surprises to the customers(maybe a lack of planning). I think the answer to this might be to sell the consumer some static ip's as well as make these customers request there ports to be open and in turn these customer should be held more responsible for there actions meaning if there computers are found to be abusing caused by a virus or what have you than they shall receive a notice from Telus to please correct the problem then if no other choice the account to be suspended until the problem is corrected. I think this could be a cheap solution for the customer who desires these open ports as well as a solution for Telus in trying to keep a good name in the internet community among other isp's. Once again I don't feel this is a cash grabber as Telus has been very lenient with us over the years as far as servers and bandwidth usage and I do feel there packages and prices could be adjusted a little better to fit the times.]]> http://www.dslreports.com/forum/remark,11578417 Wed, 13 Oct 2004 17:08:40 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11577449 JammerMan79 : which plan do you have specifically pevans?]]> http://www.dslreports.com/forum/remark,11577449 Wed, 13 Oct 2004 15:23:34 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11576014 pfak :
said by pevans:
When I can simmer down enough to put two coherent sentences together in a row I'm going to write the CRTC.

Yeah. Like that'll do something....


CRTC doesn't regulate internet providers.]]> http://www.dslreports.com/forum/remark,11576014 Wed, 13 Oct 2004 12:31:28 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11573446 anon : Ok, I do *not* mind telus filtering residential accounts for the reasons given elsewhere in this long-lived thread which I first saw just after it began.

How about I have their 2.5 4mbit package and they *still* block ports. They block (at least) my ports 80 and 22 -- it's like my boxes don't exist. Probably they are misrouting my whole ip. Here's the fun part: it's only blocked from *their own customers* and then only customers from dynamic ip's beginning with the same two octets.

Anyone else from any other network in the world can connect to my commercial telus account except certain of their own customers! Customer gets a new ip not in that range and bam! they're in - no problem -- and I'm not filtering anything myself. In fact, if the client with an effected ip loops through a shell account on another network (say, bell, shaw or manitoba tel, whatever) they can access my boxes.

Worse, during a fun exchange I had walking someone through the release/renew game over the phone, they were assigned from that range two out of three times. The odds of getting a bad ip may be worse, but we stopped the exercise when he got in with an ip outside the 'forbidden' range. The last two octets would mean 65k+ ip's that can't get to me (~ff^2)?

And no, I don't have any bizarre fw rules of my own that block everything from a certain range of ip's that just *happen* to belong to a telus dynamic range. I'm behind a stock dlink with no rules except two port forwards (80 and 22). I haven't changed the config from the way it was with monarch where I didn't have this particular problem.

This is on top of having residential-style filtering imposed on me 3 days *after* I got the package a couple of months ago -- and it was ordered as 2.5 as I was not a telus customer before. Yeah, just long enough for me to have changed my dns over... That, at least, was fixed in an afternoon.

So far, I've emailed and emailed and phoned for over a week since I identified what was going on.

Oh, and the return address on their emails is forwarded so often internally (you can see in the headers) that their *own* milter tags it as a potential mail loop and *bounces* it back in your face before it gets to where ever the heck it was supposed to go (/dev/null?).

And the only people you can talk to except that %^&**$*% slow, voice rec engine are poor folks doing their best to be polite with very little knowledge (except they want you to have shared hosting or insist that is what you have) just trying to put KD on the table. And the cycle repeats, over and over. and over.

No joy. No one cares at telus. They don't have to: they're the phone company.

Yes, I'm upset.

Monarch has unpredicatable throttling that resulted in up to 70% packet loss most days at peak times, telus has great through-put and uptime, but blocks my own (and their own) customers from getting through to me. How am I supposed to do business in this mess?

I'd write more, but the lameness filters would start catching cuss words I'm sure.

When I can simmer down enough to put two coherent sentences together in a row I'm going to write the CRTC.

Yeah. Like that'll do something....]]> http://www.dslreports.com/forum/remark,11573446 Wed, 13 Oct 2004 02:15:55 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11571926 anon : Its a great price no matter how u look at it. NO Port Blocking policy No Up/Down restrictions. The only way we get that at telus is to buy the very expensive server package. Telus just doesnt seem to get it. Some of us didnt sign up for telus for these out of date packages, we accepted the slower speeds for a decent price because we where allowed to do as we please as far as servers and up/down ratios go. Telus need to get there heads out of there butts and adjust the prices and speeds for there packages. Take a look around the Canadian forums and look at some of the wild packages out there even take a look at the states now i see 6mbit dsl deals for 44$ a month granted thats usd funds but no port blocking. ]]> http://www.dslreports.com/forum/remark,11571926 Tue, 12 Oct 2004 22:13:46 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11570143 JammerMan79 : Comparing prices like that is great IF they're accurate...

the only way you'll pay 42.95 for your 1.5 adsl is if
1: not with telus for ld ---- otherwise -3.00= 37.95
2: renting your modem ---- otherwise -5.00= 34.95

for most customers..... 34.95

further savings.....
1: bundle with features on account -5.00 = 29.95
or
2: cell with mobility -5.00 = 29.95

*** final possible price = $29.95

as for the LD rates on that page..... anyone can choose a LD plan from one company that's not the best (which by the way are not correct) and compare it to one of the best from their own.

At telus we have access to our competiters promotional information .... we just usually don't use it because we can't know everything about the other companies rates.....]]> http://www.dslreports.com/forum/remark,11570143 Tue, 12 Oct 2004 19:17:11 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11566528 dciarnie : 3web may have compelling prices I wouldn't use them just because of this line in their TOS: 3web reserves the right to add a tagline to e-mail Services.

I would not want anyone tampering with my e-mails.]]> http://www.dslreports.com/forum/remark,11566528 Tue, 12 Oct 2004 12:19:03 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11564620 anon : 3web doesnt look all that bad. I might just do that thanks for the headsup.

Compare our Prices
»www.3web.com/menu/compare.html#HS

Availability
»www.3web.com/menu/availability.html]]> http://www.dslreports.com/forum/remark,11564620 Tue, 12 Oct 2004 06:22:02 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11563976 wesleyw : everyone switch!
3web inet == shaw - restrictions

telus is complete garbage. Where I work, it is made clear to every employee that the customer is the first priority, because without the customers, you wouldn't have a job. It seems telus needs to learn this the hard way.]]> http://www.dslreports.com/forum/remark,11563976 Tue, 12 Oct 2004 01:34:16 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11560197 pfak :
said by fattypack See Profile:
5yrs i have watched this company degrade. 4mbps/640kb first,then got booted off that and was given a 1.5/640... then paid more for 2.5/800 ... only to be kicked in the nuts with this port blocking... wonderful job telus.


Kick in the nuts? I had 2.5M/1M on BCtel with a /24, and got "upgraded" to 1.5M/512K =). Try going that way.]]> http://www.dslreports.com/forum/remark,11560197 Mon, 11 Oct 2004 18:00:11 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11554090 anon : »www.hackcanada.com/telco/telusmail.html]]> http://www.dslreports.com/forum/remark,11554090 Sun, 10 Oct 2004 23:56:03 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11537004 edmtech : This is a circular argument. I am glad you hold a degree in Comp Sci. That probably makes it a whole lot easier to understand this argument.

If and when you can tell us all here that by the most commonly accepted definition of server by the general public that consumers know how to manage, administer and properly run a server and that they are aren't going to phone in and complain about losing $10k/day on a $20 internet connection then I will totally agree with you.

Do you, in common practice refer to your home computer running whatever OS you use as a server? Perhaps. When talking to clients do you refer to all the inbound tcp connections as their computer 'serving' things? If so, do they commonly understand?

And really, since you are on Shaw, why do you concern yourself with this discussion?]]> http://www.dslreports.com/forum/remark,11537004 Fri, 08 Oct 2004 17:38:41 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11536505 anon : First off, I hold a degree in Computer Science, so I've had a lot of time to learn what a server is. In reality, a server IS any piece of software that provides some service to a client. So, this would make a web server a server, an smtp server a server, yes. But more importantly, this would make your OS running on your PC is a server. The OS regularly receives inbound connections on a variety of ports for a variety or reasons. So your poor little install of Windows XP is actually an evil server. Now we can argue about the definition of server all we want, but as far as I am concerned, Telus is inventing their own terms and pointing to their TOS whenever they want to grab more cash or manipulate their users.

Hurry, better go uninstall your OS!
]]> http://www.dslreports.com/forum/remark,11536505 Fri, 08 Oct 2004 16:45:39 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11526053 katatak : Telus is blocking port 80, ok,
change apache to run on port 81, that's blocked to
change apache to run on port 88, that's blocked as well

I guess I need to call Telus to find out exactly what I'm allowed to do.:(

I hate calling Telus Internet support.

Sign me up as another dissatisfied Telus customer!]]> http://www.dslreports.com/forum/remark,11526053 Thu, 07 Oct 2004 14:23:36 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11523337 JammerMan79 : just wondering.... how did it cost you money?]]> http://www.dslreports.com/forum/remark,11523337 Thu, 07 Oct 2004 06:16:17 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11523053 AngryAtTelus : TOS agreements don't always hold up in court.

Nevertheless, I'm not going to argue about the TOS.

I'm just going to state that Telus has removed a portion of a service that I enjoyed. A portion that featured significantly in my choosing of Telus as an ISP.

The changes were implemented without my knowledge and has cost me time and money.

I will, and strongly advice any other telus subscriber to do likewise:
1) Switch to another ISP
2) Cancel my Long Distance, Home Telephone and Telus Mobility. I will switch to
3) I will sell my Telus stocks.
4) I will tell my friends, relatives and associates to do the same... at every opportunity.]]> http://www.dslreports.com/forum/remark,11523053 Thu, 07 Oct 2004 03:47:48 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11518387 Guruhal : For what its worth, as a former Telus DSL customer turned outside observer, it seems to me like perhaps this could have been handled a bit better. Of course this is all a matter of opinion so if you disagree, you're entitled to post yours too...

I think Telus should have informed customers about port blocking before it was rolled out as a matter of customer courtesy, TOS or not. If they want to reduce virus traffic as they claim, then adopt a low tolerance policy for customers who are hammering the network with viruses and worms. Maybe Telus could beef up their own antivirus protection ( »www.mytelus.com/internet/securit···virus.do ) in attempt to solve their virus problems before implementing a policy that directly affects their customers.

I think everyone has to admit that the way it's been handled appears to most customers (and I think the public at large) to be a money grab. I think most people understand 'its in the TOS...', but to move from a situation of non-enforcement to full-on lock down without notice isn't very customer friendly -- it sure looks like a power play. To extrapolate: right now the bandwidth cap isn't enforced but the precedent has been set to have it enforced without notice, just like the port blocking, forcing high bandwidth users into a business plan to cover their usage costs. It's the sort of thing that scares customers.

I've heard the argument that blocking is in place its because the applications that use the affected ports are not supported. That doesn't hold water. Unsupported doesn't mean not allowed. If someone calls asking for support for something outside the support scope, then I don't think that it's outrageous to expect the support team to tell them they can't help, but it shouldn't be arbitrarily blocked because its unsupported. Policy like that leads to an unusable connection when P2P, instant messaging, and Voip software are blocked from functioning because they are 'unsupported.' The term 'server' is being used to target specific services, but each of the types of software I listed have some type of server component.

As for the 'Other ISPs are doing it, and soon everyone will be' argument, it sounds a bit childish. Blanket policy decisions should never be made because someone else is doing it. They need to appropriately address the situation at hand. Defending corporate decisions should be based on reasoning, not by citing what other companies did to address their own specific (and quite possibly different) problem(s).

Lots of threads just like this one are evidence that many customers are upset by the apparent lack of planning that went into the decision to enable port blocking, and the poor communication that accompanied the decision. I think Telus is going to have to work harder strike a balance between their own needs and the needs of their customers, at the risk of losing market share to their competition.

Well now, for being an outside observer that turned into a bit of a ramble didn't it?]]> http://www.dslreports.com/forum/remark,11518387 Wed, 06 Oct 2004 17:00:33 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11514212 edmtech : Part of the port blocking and no server rule is that you wind up with a lot of people downloading cracked versions of things like Win 2K server, never installing any updates and then sending out virii to everyone else with the IIS they don't know is running. The other part is more than likely a support issue. It takes more to support a business client and more can go wrong. Reverse DNS for one thing, morons who don't know how to do ASP is another (Not supported for business clients either, but they sure do try.)]]> http://www.dslreports.com/forum/remark,11514212 Wed, 06 Oct 2004 05:55:32 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11508065 anon : Now, if you installed a webserver on your PC, and hosted a site for visitors to see, then you are running a server. If you host an online game and want people to connect to your computer to play, then, yes, you are running a server. If you really wanted to host a server-- a reliable one anyway, then you'd need to upgrade to a business package, which has no port blocking.

what does hosting a video game have to do with running a business? look, telus can block on port 80 if it wants to make things frustrating for people who want to build websites, but if we're talking about removing all server potential from residential services, then change the name. like nobody cares that telus managed to cover its ass in a multi page license agreement - they care about expected service. nothing in the term residential implies port blocking.

if telus is going to try to remove all server functionality from residential lines, maybe they can let me know now.]]> http://www.dslreports.com/forum/remark,11508065 Tue, 05 Oct 2004 14:32:04 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11494802 dciarnie : Well, port blocking aside, Telus has not, as of yet, enforced the no-server rule. The port blocking just means that you have to set up your service on a port other than the default. A pain in the butt, to be sure, but doable.

I'm curious about something. In this whole interminable debate, no one has actually given a reason for the no-server rule. Someone stated that the no-server rule was not originally part of the TOS. Is that true? When I first signed up for ADSL way back in '99 (I feel so old...), I was not given a printed TOS so I don't know what it originally stated. If it was not originally in the TOS, why was it added? If it's always been there, why?

I suspect that it's a support issue. Too many people were trying to run a server on a dynamic plan without knowing what they were doing and phoning support for help. Telus finally got fed up and added the no-server rule. If that's the case, well, I suppose it's understandable but I would prefer a TOS that stated that running servers is unsupported rather than an outright ban.]]> http://www.dslreports.com/forum/remark,11494802 Sun, 03 Oct 2004 23:27:00 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11492153 anon : in RE: to the "what is a server" debate... just what does remote desktop sharing fall under? :P which i beleive is enalbed by default in xp installs, what about file and print sharing?, oh and you're saying that ssh servers are illegal too? well i guess Telus had better kick every single linux user off their system too.. oh wait, MacOSx has samba and ssh too (not enabled by default, but im sure used by many).. *sigh* gimme a break, this seems like pretty selective use of the word server :| or at least conveniently selective enforcement of it.]]> http://www.dslreports.com/forum/remark,11492153 Sun, 03 Oct 2004 17:10:21 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11491826 anon : I noticed surfing thru some of the other isp forums that they will open the ports to the users if they purchase a $10 staticip for there package and keep dynamics blocked. This seems pretty reasonable 2 me.

Just to make this clear telus does not offer this. Other misc ISPz do to keep the users they care about. I think this would be a fair idea for the home consumers that have to work for a living to make ends meat. Its nice to see although some companies do not value there customers, there are others that clearly listen to what there customers want.]]> http://www.dslreports.com/forum/remark,11491826 Sun, 03 Oct 2004 16:16:08 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11488723 munan : yea that is not too bad. May just do that.]]> http://www.dslreports.com/forum/remark,11488723 Sun, 03 Oct 2004 02:45:29 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11480369 anon : I noticed surfing thru some of the other isp forums that they will open the ports to the users if they purchase a $10 staticip for there package and keep dynamics blocked. This seems pretty reasonable 2 me.]]> http://www.dslreports.com/forum/remark,11480369 Fri, 01 Oct 2004 22:43:52 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11470525 JammerMan79 : The reason the service is offered is that a business account is not eligible for any res adsl service. The business 2.5 plan is the lowest plan available for a business account it's meant for companies that need access but do not need static ip's or to run servers.]]> http://www.dslreports.com/forum/remark,11470525 Thu, 30 Sep 2004 20:30:06 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11469002 anon : Actually even with the basic business plan you are not allowed to have a server. Then why do they even offer this service?

On the Office 2.5 you are still not allowed to host a server then it should not be under the business Package.

»businesscontent.telus.com/webcon···Plan.jsp

Is the Site that is this is listed on. Hmmm So if I want to setup a Ftp server or file server for my clients to drop files or retrieve files from my small business then this cannot be accomplished.

I think Telus will lose a lot of business over this. It is not their job to police the internet.]]> http://www.dslreports.com/forum/remark,11469002 Thu, 30 Sep 2004 17:20:16 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11453904 edmtech : Why didn't you just change your secure port to something other than 25 and update the users computers once? That would make the most sense...]]> http://www.dslreports.com/forum/remark,11453904 Tue, 28 Sep 2004 22:41:55 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11453449 anon : But WHY is telus blocking SMTP to secure (Authenticated) SMTP Servers.

I am the admin for a company that has lots of mobile users. What is the solution for these users?? When they are on the road, or in our office they need to set their SMTP servers to ours. When they go home with there laptops they need to change the settings...

This is unrealistic. Most of our users are not comfortable going in and changing settings in there email., And now my support call go through the roof. Again an unacceptable situation.

My Solution. I have no choice. I send a memo to all staff explaining the changes to Telus's network and tell then that it is the companies official recommendation that they switch to Shaw if they are uncomfortable making changes to there settings (On a daily basis)

The result.
A LOT of our staff has switched from Telus to Shaw.
My departments support call drop to normal.

That is it. Doesnt seem like a wise choice for telus, and an obvious one for for the staff where I work.

As I write this I am on Telus, But I have already called Shaw. I to will make the switch.]]> http://www.dslreports.com/forum/remark,11453449 Tue, 28 Sep 2004 21:55:26 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11351146 TELUS Helper : not quite.

when you release the IP, it's released back to the pool for someone else to pick up immediately. hence, RELEASE/renew.

TH
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.]]> http://www.dslreports.com/forum/remark,11351146 Thu, 16 Sep 2004 20:28:30 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11350603 domdurocher : The reason why TELUS rep are telling you to go with the server plan is that if TELUS find a server plan that spam or send virus TELUS can block the traffic for that ip ONLY. Now if TELUS have a regular customer "dynamic ip" that spam or send virus TELUS will block the ip that the customer is using but a lot of people know that if you release renew you get another ip so you are not blocked anymore and you are still spamming!! doing that several time on various account can kill a complete pool of ip!!! ]]> http://www.dslreports.com/forum/remark,11350603 Thu, 16 Sep 2004 19:27:22 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11336114 edmtech : Round of applause for George.]]> http://www.dslreports.com/forum/remark,11336114 Wed, 15 Sep 2004 08:47:05 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11331474 George Kidd : It seems to me most folks have in the back of their minds how things were in the world of Analogue Communications. For well over 50 years things remained basically the same, you could depend on long term stability and such.

In recent times the game is now to switch over to Digital forms of Communication. There are various reasons for the change, among others, is a wider scope of capabilities. Unfortunately nobody has been there before with all these "New" ideas and obviously the resulting problems are large. We see rapid changes in the design of equipment, lots of short lived products and general waste. To say nothing about writing a TOS that will have some lasting substance without having to be revised on a regular basis.

Currently a Subscriber is expected to pay for the Analogue stuff still, as well as the "New" Digital stuff. Obviously this has doubled the cost, or more, for the time being. Needless to say this will change in time once everyone is using a "Digital Only" system.

Large Carriers are striving to own all the "Turf" that is out there. It would not surprise me if we see big mergers in the works between the likes of SHAW and Telus down the road. Guess what that will to for the "Lowly Consumer" that nobody listens to.....]]> http://www.dslreports.com/forum/remark,11331474 Tue, 14 Sep 2004 18:33:42 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11328456 dciarnie :
said by edmtech See Profile:
Did you read the portion of the Terms of Service agreement that states that it may be changed or modified at any time??


Yes, we've all seen that and that portion is why I've previously said that as long as Telus reserves the right to change the TOS whenever it pleases, then I reserve the right to complain about it.

quote:

Take a look at this from a differing point of view for a minute or 2 ok?:)


This cuts both ways. What about the idea that clear communications about what was to be done would have been a good thing and not something to be feared? What about the idea that it's one thing to block incoming ports but quite another to block outgoing ports? What about the idea that customers should be your friends, not your enemies?]]> http://www.dslreports.com/forum/remark,11328456 Tue, 14 Sep 2004 12:33:11 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11326011 edmtech : Did you read the portion of the Terms of Service agreement that states that it may be changed or modified at any time??

You are correct in that the internet is a 2 way communications medium. There is nothing wrong with PWS or Personal e-mail servers perse.

The real problem is that either people are sending buckets of spam through thier little personal e-mail servers or they don't know how to configure them and someone hacks them and makes them an open relay.

Do you like spam?

The same goes with web servers. If you want a personal website, go to doteasy. Register your domain and get free hosting. You don't have to worry about computer crashes or little hackers.

While there are a multitude of vulnerabilities for other types of servers, the most prolific and the ones that are attacked the most and cause the most inconvenience are the web and mail servers.

Part of this may be Terms of Service enforcement, but I really think that Telus isn't trying to screw you but rather protect the other 700,000 users on the network who don't know the first thing about security and some of who think that sending e-mail out and making 10 cents per message to 'verified newsletter people' about Viagra and Calais is a good idea.

Take a look at this from a differing point of view for a minute or 2 ok?:)]]> http://www.dslreports.com/forum/remark,11326011 Tue, 14 Sep 2004 02:43:45 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11325790 Manatrite : Once Telus blocked the ports, it's blocked. You can either:

1) Upgrade to a business package. (not recommended unless you are willing to fork in more money)

or

2) Switch to another ISP. (better solution)

or

3) Listen to what people suggested here.

I don't see any real insight for the people complaining...all i really see is people using analogies to support their complaints..which really have no real significance to why port blocking is a "bad" decision. Oh well..they will sleep through it in time.]]> http://www.dslreports.com/forum/remark,11325790 Tue, 14 Sep 2004 01:40:19 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11325645 wesleyw : "A judge might decide that you are not suffering from reduced functionality and that you should have read the Terms of Service when you signed up for the service.

This is NOT the same as removing the number nine from your phone. This is the same as you trying to run a business off a residential phone line and then phoning and complaining that you can't get a business listing in the yellow pages."

I read the TOS when i signed up (3 yrs ago), and it said nothing about servers. *Nothing*. You wonder why everyone complains? Because they changed the thing. Sure, from a legal standpoint we have no right to complain... but as people we sure do. I completely agree that blocking say webservers used for commercial purposes on residential dsl is a good idea. However, what is wrong with personal websites? Or personal email servers?
"A server is a computer, or a software application that provides a specific kind of service to client software running on other computers"
Then they got a lot more to block. All p2p software. All messaging software that doesn't go through a server (so no more sending your friends files through m$n). Ident (used by irc servers to check the client) will have to be blocked. VNC, RAdmin, remote desktop, etc. They will all have to be blocked. I could go on and on. Point is that the internet *IS* two way communication, and telus just took away half of it. I really see no reason for paying for half access to the internet. And I can see no way anyone can argue that Telus is perfectly right to do so]]> http://www.dslreports.com/forum/remark,11325645 Tue, 14 Sep 2004 01:11:03 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11319173 dciarnie : Well, you yourself mentioned one way to run a website with a dynamic IP address and that's dyndns (at least that's my understanding since I've never used it myself). I do it by running a process on my computer that periodically checks the router for IP address changes. Changes are posted to the (not FREE but INCLUDED) Telus web hosting site. Why not just use the web hosting service? In my case it's because 20MB simply isn't enough space (I have a large number of photos on my site).

BTW, with a router, one does not have to run the web server on a different port. Simply configure the router to redirect the desired port to port 80.]]> http://www.dslreports.com/forum/remark,11319173 Mon, 13 Sep 2004 13:00:57 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11309570 edmtech : Yep, that's true, change the port and get a redirect. www.dyndns.org is great!

What blows me away, all these people are complaining about this. I run many websites, how the heck do they do it on a dynamic IP address?

There is FREE web hosting available out there that you can host your own domain at. No warez hosting, ETC.

If you had a testing server, just change the port to 88 and get a free redirect from dyndns.org. You can make apache, IIS, etc serve on any port you like. It's a hassle once, it keeps your security up (people not looking at finished sites, etc.) and is all around a smarter idea.]]> http://www.dslreports.com/forum/remark,11309570 Sun, 12 Sep 2004 02:51:19 EDT Re: Actual ports blocked http://www.dslreports.com/forum/remark,11309239 rodst :
said by hummer010 See Profile:
My complaint is the lack of communication. I happened to buy a router about the same time that they started blocking ports. I've been dealing with D-Link claiming that there router was unable to open port 21 no matter what the settings (I use ftp to transfer data back and forth between home and the office). I finally decided to actually check with Telus. An email would have been nice ...

The other problem I have is that it is a completely in-effective solution. Anyone wanting to run a server will just use a different port. Viri will start using different ports. It's a band-aid, not a solution.


If the FTP is just for you to transfer files, change the port.
--
RDS Computer Systems]]> http://www.dslreports.com/forum/remark,11309239 Sun, 12 Sep 2004 01:29:10 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11308476 edmtech : A judge might decide that you are not suffering from reduced functionality and that you should have read the Terms of Service when you signed up for the service.

This is NOT the same as removing the number nine from your phone. This is the same as you trying to run a business off a residential phone line and then phoning and complaining that you can't get a business listing in the yellow pages.]]> http://www.dslreports.com/forum/remark,11308476 Sat, 11 Sep 2004 23:16:43 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11304997 MouseRider : I have been giving the situation some thought.

1. I paid for FULL service ADSL
2. Telus has removed a portion of that service
3. Because the service is reduced, there should be a reduction in the fee/billing to compensate for less service than sold to the user.

Logically speaking, this is the same as Telus removing the use of, say, the number 9 from our phone keypads.
Functionality is significantly reduced.

I wonder what a judge might decide if this was presented to him in court?]]> http://www.dslreports.com/forum/remark,11304997 Sat, 11 Sep 2004 15:10:17 EDT Re: Actual ports blocked http://www.dslreports.com/forum/remark,11277096 JammerMan79 : that's the point.... telus was not trying to block servers.... (even though it's not permitted in the TOS)]]> http://www.dslreports.com/forum/remark,11277096 Wed, 08 Sep 2004 13:37:44 EDT Re: Actual ports blocked http://www.dslreports.com/forum/remark,11276551 hummer010 : My complaint is the lack of communication. I happened to buy a router about the same time that they started blocking ports. I've been dealing with D-Link claiming that there router was unable to open port 21 no matter what the settings (I use ftp to transfer data back and forth between home and the office). I finally decided to actually check with Telus. An email would have been nice ...

The other problem I have is that it is a completely in-effective solution. Anyone wanting to run a server will just use a different port. Viri will start using different ports. It's a band-aid, not a solution.]]> http://www.dslreports.com/forum/remark,11276551 Wed, 08 Sep 2004 12:33:27 EDT Actual ports blocked http://www.dslreports.com/forum/remark,11267981 munan : Here is a reply I got from Telus.

Thank you for writing. In regard to your inquiry, due to the growing pool of viruses, worms and hackers, it has become apparent that we must protect our customers and our network. Customers affected are Consumer ADSL customers who are on dynamic high speed plans. For those on dynamic IP plans who are concerned or unhappy about these new polices, please contact our Customer Service department at the number below to signup for a plan not affected by port blocking:

The ports that are blocked are as follows:

TCP 21 (ftp)
Customers running an FTP server will no longer be able to have Internet users connect to their server. Many customers computers are used as FTP servers to store illegal files.

TCP 25 (smtp)
Customers running a SMTP mail server will no longer be able to receive email requests. Prevent mail servers that operate as an open relay. Open relays are used without a customer?s knowledge to sends millions of pieces of Spam.

TCP 80 (www)
Customers running a Web server will no longer be able to have Internet users connect to their server. Common exploit on old Window IIS server and Linux boxes that are not properly patched.

TCP 110 (pop3)
Customers running a POP mail server will no longer be able to have Internet users connect to the server. Prevent mail servers that operate as an open relay. Open relays are used without a customer?s knowledge to sends millions of pieces of Spam.

TCP 6667 (ircd)
Customers running a IRC server (Internet Relay Chat) will no longer be able to have Internet users connect to the server.

TCP/UDP 135-139 (dcom and netbios)
These ports are commonly exploited by worm viruses:
135 Windows RPC
136 PROFILE Naming System (basically unused)
137-139 Windows NetBios

TCP/UDP 445 (ms-ds)
Microsoft Directory Services - Customers that allow legitimate Internet users access to their computers will loose this ability. This allows hackers to directly connect to a Windows based computer and gain total control over the OS.

TCP/UDP 1433-1434 (ms-sql)
Microsoft SQL server - Customer running an SQL server will no long be able to have Internet user connect to their server. There are several worm viruses that exploit holes in SQL server.]]> http://www.dslreports.com/forum/remark,11267981 Tue, 07 Sep 2004 13:43:21 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11246347 anon : I worked out a better solution below. -Gregorius-]]> http://www.dslreports.com/forum/remark,11246347 Sat, 04 Sep 2004 16:33:34 EDT Redirecting port 8 http://www.dslreports.com/forum/remark,11246328 anon : This is how I worked around the TELUS Port 80 blocking.
I have a dynamic IP (needs updating from time to time).
I already have a registered Domain Name - rudmaniacs.com
I changed my Linksys Firewall to forward the external port 82 -> internal 80 hosted on my server.
I then went to my Domain Registrar and made these changes.

Change 1:
Hostname=www
Record Type=URL Frame
Address=http://bypassing-blocked-port.rudmaniacs.com:82

Change 2:
Hostname=bypassing-blocked-port
Record Type=A
Address=207.216.93.102 (My IP address at the time)

Seems to work fine now except that I noticed that I have to now actually type the www. Not to sure how to fix that today.]]> http://www.dslreports.com/forum/remark,11246328 Sat, 04 Sep 2004 16:29:54 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11245513 JettG :
said by fattypack See Profile:
please clarify what a "SERVER" is please? is it a 2 WAY communication between computers? if so then pretty much ICQ/IE/ONLINE GAMING/VPN etc all come under that so everyone is BRAKING their TOS. or is it only the things "YOU" decide are SERVERS?

A server is a computer, or a software application that provides a specific kind of service to client software running on other computers. Running ICQ is not running a server. When you connect to ICQ, or an online game, or a website, you are connecting to a server. The people running the ICQ servers, online game servers, etc., are not running on basic dynamic 1.5mbps connections. Telus doesn't have a problem with its customers connecting to ICQ, or online games, etc.

Now, if you installed a webserver on your PC, and hosted a site for visitors to see, then you are running a server. If you host an online game and want people to connect to your computer to play, then, yes, you are running a server. If you really wanted to host a server-- a reliable one anyway, then you'd need to upgrade to a business package, which has no port blocking. ]]> http://www.dslreports.com/forum/remark,11245513 Sat, 04 Sep 2004 14:18:45 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11242511 George Kidd : Isn't it just hilarious.....Telus is trying to be a TV distributor, and the Cable Co's are expecting to be Communication Companies.

Could it possibly be that they are trying to duck around the CRTC rules and regs. (CRTC TOS's)? NE1 have any other ideas?]]> http://www.dslreports.com/forum/remark,11242511 Sat, 04 Sep 2004 01:23:54 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11242280 fattypack :
said by TELUSdude3 See Profile:
hello,

anyone complaining about port blocking has not read the TELUS acceptable usage policy, which clearly states that you canNOT run a server on your residential plan.

if TELUS wasn't checking for that before, well now they ARE, and you have absolutely NOTHING to complain about since you HAD to accept that agreement.

business plans do not have any blocked ports, and managed adsl has an SLA. so if you're losing huge amounts of money, you can probably spend the right sum to have a service that fits your business needs. our customer service will be more than happy to assist you in finding the right plan for you. you can call 1-877-310-4638 for BC.

regards,
TELUSdude


please clarify what a "SERVER" is please? is it a 2 WAY communication between computers? if so then pretty much ICQ/IE/ONLINE GAMING/VPN etc all come under that so everyone is BRAKING their TOS. or is it only the things "YOU" decide are SERVERS?

what TELUS has done without any e-mails/communication etc.. to their CUSTOMERS base shows me that i do not wish to SUPPORT them as a company anymore.

lets be honest,these things were the only thing telus had going for them,(i suppose once they enter the TV arena BANDWIDTH CAPS will be next). but hey like you say i can go elsewhere which is exactly what i did. telus now gets $375 less a month from me alone, 2 MOBILES/LD PACKAGE/2.5 ENHANCED internet.

i am sure FIDO and 3WEB are ok with this tho... ]]> http://www.dslreports.com/forum/remark,11242280 Sat, 04 Sep 2004 00:47:13 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11233424 anon : You need to type »www.rudmaniacs.com to get to the url redirected website. If you type in the :81 it appears not to work.]]> http://www.dslreports.com/forum/remark,11233424 Fri, 03 Sep 2004 01:01:51 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11233395 anon : Well, here's what I did for what it's worth.
I already have a domain registered with register.com that I point at my IP address (yes it changes from time to time and I simply update it, or refresh my linksys until I get the old IP back).
I changed my little web server to serve on port 81.
I changed my linksys to forward port 80 and 81 to my server IP (internally) on port 81.
I went to register.com and added a URL redirect and pointed it to »www.rudmaniacs.com:81
Seems to work ok (so far) - go figure :o]]> http://www.dslreports.com/forum/remark,11233395 Fri, 03 Sep 2004 00:57:31 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11208585 dciarnie : Actually, there's a lot to complain about. The most important being the total lack of communication that this was going to be done (the uninformative note in Member Alerts on May 20 does not count). If Telus had clearly communicated its intentions, there would be a lot less complaining.

Also, if Telus can reserve the right to change the TOS any time it pleases, then I reserve the right to complain about it.

This claim that no one has the right to complain is absolutely ridiculous. The only way that Telus knows what its customers want is by communicating and "howls of protest" is one form of communication. Being told to shut up and walk if you don't like it seems a very poor way to do business.]]> http://www.dslreports.com/forum/remark,11208585 Tue, 31 Aug 2004 15:03:48 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11207698 TELUSdude3 : hello,

anyone complaining about port blocking has not read the TELUS acceptable usage policy, which clearly states that you canNOT run a server on your residential plan.

if TELUS wasn't checking for that before, well now they ARE, and you have absolutely NOTHING to complain about since you HAD to accept that agreement.

business plans do not have any blocked ports, and managed adsl has an SLA. so if you're losing huge amounts of money, you can probably spend the right sum to have a service that fits your business needs. our customer service will be more than happy to assist you in finding the right plan for you. you can call 1-877-310-4638 for BC.

regards,
TELUSdude]]> http://www.dslreports.com/forum/remark,11207698 Tue, 31 Aug 2004 13:35:32 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11114096 TELUS : xenoak47 - It took you 30 hours to find out a port blocking problem?

I think you have more important things to worry about.

Fatty - The alternative five years ago is Shaw/Rogers/@Home.
6MbPS
Wait.....
5MbPS
Wait.....
4MbPS

And they can't even 'promise' that right now.

It's not really an anti-Shaw post, more of an "It Happens" post.

»darknebula.org/phpupload/files/B···Wall.jpg

Complaint Department
]]> http://www.dslreports.com/forum/remark,11114096 Sat, 21 Aug 2004 08:22:16 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11113450 fattypack : i phoned to cancel my telus account today,and wouldnt you know it, i was on hold for ..... 2 seconds. when i had a problem 15-30mins was the norm.. but not this time. the automated women asked 3 questions:

1st ? i said "Disconnect"
2nd ? i said "internet"
3rd ? i saind "home"

bang i was talking to someone. nice girl by the sounds of it,asked why i said "the port blocking" she said ok now we can help with that blah blah ... i said "i have a new isp already",she stopped straight away with the server offer, and then asked when i would like the cancellation to happen. i said "today please".

she said "ok all done" have a nice day,i said the same and put the phone down. Turned around to check my email for the last time and nothing couldnt connect.. i mean why cant the helpdesk side of telus be that efficient huh???

5yrs i have watched this company degrade. 4mbps/640kb first,then got booted off that and was given a 1.5/640... then paid more for 2.5/800 ... only to be kicked in the nuts with this port blocking... wonderful job telus.]]> http://www.dslreports.com/forum/remark,11113450 Sat, 21 Aug 2004 03:12:16 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11108567 xenoak47 : You mean I spent about 30 hours trying to reconfigure my web servers and routers in an attempt to figure out why it is not working, and it turns out that Telus blocked the ports?

Was some kind of email or letter sent out to inform customers? What a complete sham. I can't believe this. This has cost me a huge amount of money. ]]> http://www.dslreports.com/forum/remark,11108567 Fri, 20 Aug 2004 15:47:42 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11096148 anon : Count me in as another UNhappy telus customer. Just yesterday Telus started blocking Port 80. I called tech support (after wasting my time to make sure the problem wasn't on my end) waited for 15 minutes to actually speak with someone (Jason) who told me that Telus has always meant to block port 80 and that because of server upgrades they are now doing it. The weird part is a friend of mine using the same telus DSL package in the lower mainland doesn't have his port 80 blocked. I'll probably just change my EasyDNS account to do port forwarding, but what a pain in the butt. 3 words "Screw you Telus", I'm moving my account to another provider ASAP. I can't believe they can treat customers this way, I guess you can blackmail your users into upgrading their accounts when you're the only game in town.

James.]]> http://www.dslreports.com/forum/remark,11096148 Thu, 19 Aug 2004 11:42:54 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11090147 anon : So after thinking about it last week, i visit shaw site and i find this:

Basic Internet and Basic cable bundle : $ 55.95 / mo

SOHO Internet: $ 64.95 / mo

SOHO internet includes basic cable, and allows hosting of servers. You get 5 dynamic ips, you can buy static ips (19.95 / month for 2) or additional dynamic ips. You get i think 5 emails and you can also have hosting and dns services.

If you are in a shaw area, and you have cable tv, for $ 9 you can be LEGIT and host servers at your home...

I suggest people look at this as a viable option !]]> http://www.dslreports.com/forum/remark,11090147 Wed, 18 Aug 2004 18:52:41 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11084239 anon : ah The stench of the corporate monopoly. They are right the customer is always wrong (they know whats best for us!) These companies dont listen to the customer they only listen to our money. do yourselfs a favor let the pocket books do the talking for u. Not that there is many choices but none the less if u dont like this then switch ispz people, to non dsl. I 2 think this is only going to b a temporary bandaid and yes port block all u want Telus but let us few geeks reqest unfiltered ports if we choose to. The majority of the people will not care or even know that they are closed, but for the rest of us let us have a option it only sounds fair with the rest of the industry seeing upgrades we are only seeing downgrades. Dont think dsltv is going to b considered a upgrade to the user if you are not going to offer speed increases at reasonable prices. TelUs the customer what u are going to do for us for a change.]]> http://www.dslreports.com/forum/remark,11084239 Wed, 18 Aug 2004 06:16:41 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11084076 wesleyw : exactly, higher speed, no blocking. I understand their desire to try and fix microsoft'z problem, however they definitely are doing it wrong. I'm all for blocking ports if that's what it takes. However, they choice should still be left to the user to have them unblocked. The fact that no servers are allowed is ridiculous. They know for a fact the majority of their bandwidth is used up by people with p2p software, *not* people running personal servers. If it Telus's policy not to complain about bandwidth usage, then there is no reason they should have a problem with servers. No company is going to run a server on dynamic ip'z with 60KB up max. They are only preventing the legitimate home users from accessing the other half of the internet. It is the same as if you were to tell people they could use their phones, but no one could call them, they could only do outgoing calls. People would say screw that, and promptly change phone companies. I don't know who makes the policies at Telus, but obviously they didn't take enough courses on business. You piss off your customers over pointless minor issues and your gonna lose a whole lot of customers. Just to use me as an example, I recommended Telus to a lot of people before. But now that Telus decides they will have inflexible policies, and not allow two way communications on the internet, I will never recommend them again. I mean, it's not bad enough that they have to fire all their employees, now they gotta piss off the customers? I don't think so. Like many people have said, sure I can't do anything about their policy, but I can tell them i'm no longer going to paying for half the service for twice the cost.]]> http://www.dslreports.com/forum/remark,11084076 Wed, 18 Aug 2004 04:19:43 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11080369 anon : well seems ok so far for half the money.

»/speedtests/29···92784457]]> http://www.dslreports.com/forum/remark,11080369 Tue, 17 Aug 2004 19:18:28 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11080183 Telus_Tech : Just wait until you bust the caps you tell me more about it ]]> http://www.dslreports.com/forum/remark,11080183 Tue, 17 Aug 2004 18:55:40 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11076707 JammerMan79 : ummmm ok?]]> http://www.dslreports.com/forum/remark,11076707 Tue, 17 Aug 2004 12:40:31 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11076309 sunnyside7 : I've change my ISP from Telus to Shaw, absolutely love shaw:

1. price is almost the same.
2. have better service
3. faster Internet (download speed increases from 150K/s to 270K/s)
4. no ports block,
5. free cable modem (still keep my ADSL modem)
6. free installation
...

Hundreds reasons to get rid of Telus!]]> http://www.dslreports.com/forum/remark,11076309 Tue, 17 Aug 2004 11:55:56 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11046099 lucky644 : So why would someone pay an extra $10 for something they don't know about, or even want?]]> http://www.dslreports.com/forum/remark,11046099 Fri, 13 Aug 2004 21:15:42 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11045467 pfak :
said by lucky644 See Profile:
Because chances are if you pay that extra fee for a 'server' account, you know what you're doing...


I know lots of people with server plans that have no idea what they are doing. So this isn't actually the case. It's just a poor excuse.]]> http://www.dslreports.com/forum/remark,11045467 Fri, 13 Aug 2004 19:56:30 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11017928 eugened1 : what I would really like is a new tier that is like a "Personal Server Plan" Say...not enought bandwidth for upload to host a Exterprise Website. like 640kbit/second

kinda like the Enhanced plan. Just without port blocking. It would allow us, to test out small things before we move it in the real world. ie. Mail servers, Web/FTP, Webmail, etc. ]]> http://www.dslreports.com/forum/remark,11017928 Tue, 10 Aug 2004 22:16:56 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11014539 anon : I only do computer fixing in my spare time, but you should see the shit that undereducated users have on their lines. I get atleast 3 or 4 computers that are spamming ports a week, some through mail etc. Whether some of you believe it or not, viruses to cause most of the spamming. Corporate lines ussually are tech saavy people or have their own tech support to do everything for them.]]> http://www.dslreports.com/forum/remark,11014539 Tue, 10 Aug 2004 16:20:02 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11013870 anon : :hmm:

*replies and carries on up the chain of command.*

That is an expected response although I'm surprised they felt I was asking for a "personal 'make a deal'" type of situation. I've clarified that and requested who the next person to pass my recommendations on to.

Isn't this fun?

Trent the Uncatchable]]> http://www.dslreports.com/forum/remark,11013870 Tue, 10 Aug 2004 15:07:12 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11010145 anon : Telus replied. no deal. :(

Thank you for writing. With regards to your request, the TELUS Internet Helpdesk does not set the network security policy nor are we able to negotiate the terms of your Internet access. As per the terms of service, (at »www.mytelus.com/internet/policies/TISAA.do) TELUS Internet Services reserves the right to implement these changes to protect the integrity and performance of our network to maintain acceptable service for our high-speed customers. We do know that these measures have been agreed upon between major North American Internet service providers and that they will be increasingly standard in the industry to protect against growing network security issues.

Because we do not set this policy, we cannot "make a deal," accept any one-time offer of $10 or negotiate the terms of your Internet access. If you have any questions about your existing plan, or to upgrade to the Server plan, please contact Customer Service at 1-877-310-4638.

MOST IMPORTANT!
We do welcome your feedback and interest in a different tier of service plan that we currently do not offer but can only pass the suggestion on. There is no guarantee that such a package may or may not be offered in the near future.]]> http://www.dslreports.com/forum/remark,11010145 Tue, 10 Aug 2004 04:08:34 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11005245 Telus_Tech : By the way port 25 is block by sympatico for at least one year and a half, so telus was pretty slow on that one

Regards,]]> http://www.dslreports.com/forum/remark,11005245 Mon, 09 Aug 2004 17:09:37 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,11005131 anon : and when 3web/shaw or whoever does this blocking next,it will be further down the road than telus is right now.
The internet uses port 25, but as a ISP you decided we dont need it.
We still have to pay you the same as when we did have it? why not lower the price now? oh that would be silly now wouldnt it,when you can get us to pay more.

telus doesnt do what i need it to do, so i am doing what needs to be done. many more will do the same thing i am sure.]]> http://www.dslreports.com/forum/remark,11005131 Mon, 09 Aug 2004 16:56:16 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10999458 lucky644 :
said by Big Daddy10:
I just spoke with Telus this morning.. They say it is for spam reasons, viruses etc.. Then he says well I can get the server package and then the ports are not blocked and I would get a static ip. Why is it that security is not a problem if you pay them more money? It is so not a virus issue. They need to be honest about it.


Because chances are if you pay that extra fee for a 'server' account, you know what you're doing...]]> http://www.dslreports.com/forum/remark,10999458 Sun, 08 Aug 2004 23:57:56 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10999107 edmtech : Have you seen the latest profit statment? No, most of the machines were not on corp lines, and the ones that are are NOT allowed to spam. If it is noticed or reported they are warned and subsequently cut off.

This is not a money grab, just a enforcment of security and the Terms of use.]]> http://www.dslreports.com/forum/remark,10999107 Sun, 08 Aug 2004 23:13:16 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10992966 anon : but for 2x the money the security can disappear and the drones can carry on. the only people hurt by this are non-spammers.

most for these spam machines are sitting on corp lines anyways.

i can only see this as a money grab. telus are in trouble i feel.]]> http://www.dslreports.com/forum/remark,10992966 Sun, 08 Aug 2004 04:49:48 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10991649 edmtech : I truly can't wait until Shaw and other providers are forced by abuse to apply the same policy to their connections.

EDIT : The reason for block is the thousands of infected drones broadcasting on port 25 sending spam. While I agree that it could have been more elegant, it was probably one of the most necessary single ports to be filtering.

Authentication would be nice for sure. My 2 cents]]> http://www.dslreports.com/forum/remark,10991649 Sat, 07 Aug 2004 23:53:05 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10989274 anon : just signed up with 3web.
moved LD with them aswell.
moving the mobiles(2 of)to fido on monday.

voting with my money & feet.

]]> http://www.dslreports.com/forum/remark,10989274 Sat, 07 Aug 2004 17:44:18 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10983186 Glen T : *****
The server plan is over-kill for what I want to be able to do... send e-mail without having to change my settings all the time.
*****

Skippingrock, I hear what you are saying, but there is another solution. If all you need to do is send e-mail, then why not use the Telus Roaming Wizard and dialup?

I have a client who does this from all over the world. The Telus Roaming Wizard provides local or 1-800 numbers and handles the dialing. In some cases, there are flat-rate charges (which are quite reasonable).

My client runs everything at home and abroad without changing servers settings at all. ]]> http://www.dslreports.com/forum/remark,10983186 Fri, 06 Aug 2004 21:09:45 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10982475 wesleyw : I just switched to 3web. They are right now basically just shaw. A shaw guy even came to install it, lol. However, they have no port blocking policy, no dl/ul restrictions, and most of all cost only $25 a month. I was happy with telus before, even though they had lower speeds. However, when they decide they should be in charge of what i can do with my own computers on my own internet connection, umm, I don't think so. I don't know how they expect people to stay with them when alternate isp's cost $10 less a month, for faster speeds and no restrictions.]]> http://www.dslreports.com/forum/remark,10982475 Fri, 06 Aug 2004 19:18:59 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10981951 anon : My point exactly. As I stated in my email, I have no desire to violate Telus' TOS. I just feel that we the consumer of the service should be provided with an option with regards to these changes. I'd be happy to have Telus "scan" my IP for any open ports, I'm inclined to think that I'm at least as secure as the vast majority of their equipment.

I know what I'm doing. Really...

:o]]> http://www.dslreports.com/forum/remark,10981951 Fri, 06 Aug 2004 18:15:35 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10981947 anon : I just spoke with Telus this morning.. They say it is for spam reasons, viruses etc.. Then he says well I can get the server package and then the ports are not blocked and I would get a static ip. Why is it that security is not a problem if you pay them more money? It is so not a virus issue. They need to be honest about it.]]> http://www.dslreports.com/forum/remark,10981947 Fri, 06 Aug 2004 18:15:11 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10980847 skippingrock : rodst,
the thing you don't get is that I and many others are not complaining about the closed inbound ports. Don't run a server on my machine on a dynamic plan. Fine. I get that.

What I don't appreciate is that Telus is blocking the outbound use of other SMTP servers. Our organization has its own SMTP server that we host in the states. It uses authentication. Which everyone should from my point of view. But Telus' brain dead approach is to close it all, even the authenticated ones. So I use Telus'.

So when I go to another, non-Telus location, I get blocked again. Because Telus is too lazy to bother with authentication and I cannot use their servers from the outside. So what do I have to do? I have to go looking for an SMTP server that I can use. Sometimes I can use my organization's one again, but as you so like to point out... others should do this. That will mean that I am going to have to have this huge list of SMTP servers just to be able to send mail as I move around from location to location. Some places, well, I just won't be able to send mail at all... or gag me, use WebMail.

If they want to do this right, then they have to provide options if they want to keep us. Telus, set up your SMTP server to allow authentication and migrate everyone over to it. Educate your users. Next, allow access from the outside using the authentication. And finally either allow users to connect to other authenticated servers or bring back the static IP option for business and home accounts. The server plan is over-kill for what I want to be able to do... send e-mail without having to change my settings all the time.

Many of you may still be tethered by your desktop, but laptops are more popular than ever and we are not always in the same location, there has to be some realization of that.

The other thing to note is that the Internet was designed to be decentralized. It has and always will be up to the end user to secure their machine. If these ISPs think that they can start to close it up for the newbie's sake and turn this into something else.... [I could go on...]

Again, I understand their reason. I just think that their implementation sucks and does not provide the flexibility that is needed by a "not so small population" of their user base... who in many circumstances (such as myself) is actually creating the content that their general users are browsing.]]> http://www.dslreports.com/forum/remark,10980847 Fri, 06 Aug 2004 15:54:29 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10975585 rodst : Trent,

There is nothing to opt-in or opt-out of, Telus is enforcing their policy of not allowing servers. Their core base of customers aren't even aware of the changes that are taking place, and these customers could care less if they did know. A small group of people that are being affected by the port blocking are not going to affect a change in policy.

Now, only if Shaw would do the same thing. Here are the last 60 seconds of my log file:

2004/08/05 20:48:01 Connection attempt to base station from WAN blocked -- src: dst:
2004/08/05 20:48:04 Connection attempt to base station from WAN blocked -- src: dst:
2004/08/05 20:48:05 Connection attempt to base station from WAN blocked -- src: dst:
2004/08/05 20:48:06 Connection attempt to base station from WAN blocked -- src: dst:
2004/08/05 20:48:09 Connection attempt to base station from WAN blocked -- src: dst:
2004/08/05 20:48:13 Connection attempt to base station from WAN blocked -- src: dst:
2004/08/05 20:48:16 Connection attempt to base station from WAN blocked -- src: dst:
2004/08/05 20:48:58 Connection attempt to base station from WAN blocked -- src: dst:
2004/08/05 20:49:01 Connection attempt to base station from WAN blocked -- src: dst:
--
RDS Computer Systems

Edit: For some reason, the IPs in my post got cut off, but they were all Shaw IPs.]]> http://www.dslreports.com/forum/remark,10975585 Thu, 05 Aug 2004 23:55:23 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10973283 eugened1 : Mail sent! ;)]]> http://www.dslreports.com/forum/remark,10973283 Thu, 05 Aug 2004 19:32:32 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10973171 anon : My email word for word sent to helpdesk@telus.net "sans" personal info:


To whom it may concern,

This email is to request that you provide an option to "opt-out" of your present
port-blocking security update. I understand your reasoning for this and while I
feel it is appropriate for the vast majority of inexperienced users that you may
have on your system, I would like to see an option for those of us who are more
technically savvy and capable of defending our own computers without any help
from upstream. I am not making this request to facilitate the hosting of
servers contrary to your TOS, but rather so that I have the opportunity to have
unfettered access to the internet that I have enjoyed with Telus in the past.

Again, my request is for the opportunity to "opt-out" of your port blocking, to
the point that I would be willing to pay a one time fee of $10.00 for that
service. A second option, I would welcome is for Telus to resurrect the
opportunity for home users to obtain static IP address at a cost that is higher
than your standard ADSL package, but significantly less than your business ADSL packages with static IP's.

Finally, as a rather significant consumer of your ADSL service both at home and
at work where I have the final say as to who we use for our Internet provider, I
would hope to receive an appropriate response regarding this.

Thank you for your time and attention,



Hopefully this will help...]]> http://www.dslreports.com/forum/remark,10973171 Thu, 05 Aug 2004 19:17:16 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10971854 idic : First off I do work for TELUS. I am not happy about these changes at all. I am a complete geek and have purchased an internet CONNECTION from TELUS not an internet SERVICE. I have contacted TELUS as a customer and expressed these concerns. I was advised that ports were blocked for Virus protection. Now any geek knows that the ports that are being blocked ( minus port 25 ) have not been the ports used for virus infection. If TELUS the ISP wants to block these ports because it's in the "contract" fine but to block them with the baseless reasons they are using now ... well it needs to be challenged. I would recommend everyone not happy about this to contact TELUS ( @ helpdesk@telus.net ) and advise them that they are not happy.

I will be doing the 'unthinkable' and going to Shaw as my internet connection is that important to me. ]]> http://www.dslreports.com/forum/remark,10971854 Thu, 05 Aug 2004 16:23:33 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10969006 Glen T : Liontaur, rants aside, I see this issue as remaining topical for as long as Telus continues to roll out the port blocking initiative, given that there still might be people who are waking up today to discover that their servers are no longer working.

Does anyone know if port blocking has been fully implemented?]]> http://www.dslreports.com/forum/remark,10969006 Thu, 05 Aug 2004 10:57:44 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10967346 nunchucka : telus is great..i dont see why they dont block more ports.. wonderful isp.]]> http://www.dslreports.com/forum/remark,10967346 Thu, 05 Aug 2004 03:39:35 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10960927 anon : Pardon me if this has already been asked before...I couldn't handle the endless rants...

So what can we do? Yes, I know we can "vote with our feet" but for the most part I'm happy with my service. I'm a pretty large consumer of Telus ADSL and to change would be in two words "Ugly and inefficient".

Question for a Telus Rep. Is there anyway you can offer either an "Opt out" list where we, the geek user can go and take responsibility for what's going on? Or can you offer an "in between" cost service that would allow us the freedom we are used to but the cost would be a discouragement for the inexperienced, thus cutting down on security issues.

I appreciate your effort to secure and protect your network, but for those of us who are experienced, I would love the freedom that we've had.

Thanks and return to your normal programming.]]> http://www.dslreports.com/forum/remark,10960927 Wed, 04 Aug 2004 13:20:27 EDT Re: In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10921860 Quentin : Thanks Liontaur See Profile :) Hopefully this helps keep the topic a bit more under control.

And other users, Sorry for seeming rude in the past posts, I can see why some of you are getting angry with the Port Blocking issue.

Take Care,
Zac
--
~There is no Normal or Abnormal... Just Diversity.
I'm a Proud Telus User, with no complaints.]]> http://www.dslreports.com/forum/remark,10921860 Fri, 30 Jul 2004 20:04:39 EDT In regards to Telus's port blocking http://www.dslreports.com/forum/remark,10921793 Liontaur : Please folks, no more new threads, i'm going to lock all the current ones as they've run their course and are harder to keep track of. So please use this thread for the discussion, and keep it civilized.

I know many of the Telus users are pissed about the port blocking and I can understand and sympathize with that so that's why this thread will stay open unless it gets ugly.

Thanks for your understanding!
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Join BroadbandReports.com's SETI@Home Team
Don't let your computer's idle time go to waste!]]> http://www.dslreports.com/forum/remark,10921793 Fri, 30 Jul 2004 19:55:53 EDT