Re: [Vonage] Vonage + website down in VOIP Tech Chat

Re: [Vonage] Vonage + website down in VOIP Tech Chat http://www.dslreports.com/forum/r10942735 en Sun, 08 Nov 2009 21:28:22 EDT Sun, 08 Nov 2009 21:28:22 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,11032351 scamd : Thursday, August 12, 2004, 12:05 PM
No Web, and neither of my two lines have dialtone.
214 Dallas]]> http://www.dslreports.com/forum/remark,11032351 Thu, 12 Aug 2004 13:05:44 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10993123 MotoVT : Works fine in AC 724]]> http://www.dslreports.com/forum/remark,10993123 Sun, 08 Aug 2004 06:32:21 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10992532 anon : mine (678 Atlanta) has been down sense 11:30 pm von.'s web site just came up recently though now my voicemail sounds choppy as all hell... but i still love the service lol
******i know this thread is old but a few people have replyed on current issues...*****]]> http://www.dslreports.com/forum/remark,10992532 Sun, 08 Aug 2004 02:20:28 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10992334 ltsincfun : Vonage has been down in the San Francisco area for hours. Unable to access web site either. This is becoming too frequent.:(]]> http://www.dslreports.com/forum/remark,10992334 Sun, 08 Aug 2004 01:43:29 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10992043 The Way Out : This thread *was* 4 days old. ;(]]> http://www.dslreports.com/forum/remark,10992043 Sun, 08 Aug 2004 00:52:55 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10991970 anon : Having same problem in San Francisco Bay Area. It is 9:37PM here.

Website is down as well.]]> http://www.dslreports.com/forum/remark,10991970 Sun, 08 Aug 2004 00:38:07 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10991928 tekrik : Yep having troubles here tonight....619 =(]]> http://www.dslreports.com/forum/remark,10991928 Sun, 08 Aug 2004 00:30:34 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10991902 sh00tfire :

said by Eric_M:
Back up in Salt Lake City (801)!

Not working here in Ogden UT (801) :(]]> http://www.dslreports.com/forum/remark,10991902 Sun, 08 Aug 2004 00:26:22 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10991773 anon : Still down for me in 971, Maryland. Website also still down... is anyone else still down tonight? Actually I guess we're into Sunday morning now. ]]> http://www.dslreports.com/forum/remark,10991773 Sun, 08 Aug 2004 00:07:25 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10952032 garys_2k : Good point being rasied here. We all signed up for VoIP service that is new technology, uses the Internet (more new tech) and doesn't promise to be anything other than what they are. Yeah, it goes down a bit (but not much, imho). We have cells as backup, we save money. Seems like a fair trade to me.]]> http://www.dslreports.com/forum/remark,10952032 Tue, 03 Aug 2004 13:40:17 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10951722 visio : Agreed. Personally the Vonage line is the only real line in my apt. If service goes out, *shrug*. I dont make Vonage pick up the slack because of my planning. Hows that saying go?

Lack of planning on your part doesnt constitute and emergency on ours.]]> http://www.dslreports.com/forum/remark,10951722 Tue, 03 Aug 2004 13:01:33 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10951688 dellsweig : I would say people are alot more dependent on cell phone service AND the coverage, call quality, customer service, etc, etc USUALLY is sub-standard. AND IT COSTS A WHOLE LOT MORE AND IT IS A GOVERNMET REGULATED Industry...

Sure makes the current state of VoIP look GREAT

"can you hear me now"??]]> http://www.dslreports.com/forum/remark,10951688 Tue, 03 Aug 2004 12:57:45 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10951644 Pictor Guy :

said by visio :
I dont understand why everyone has such as major issue with Vonage going down.

I think this brings up a more important issue. It seems VoIP isn't just on the fringe anymore. Based on peoples reactions it's central to peoples lives. VoIP was (and mostly still is) a second line for people. However, people are getting more and more dependent on the service. ]]> http://www.dslreports.com/forum/remark,10951644 Tue, 03 Aug 2004 12:52:12 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10951609 garys_2k : In any case, I can now log into my dashboard (couldn't earlier) and I just called home and got through (to my answering machine, but the call seemed to work). So if there was a phone problem here (248) it's over now.]]> http://www.dslreports.com/forum/remark,10951609 Tue, 03 Aug 2004 12:48:00 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10951584 visio : I dont understand why everyone has such as major issue with Vonage going down. It happens. Yes, I know, the Telco's dont go down as often as VOIP providers go down, but guess what..

(taken from Vonage TOS)
1.10 Service Distinctions
You acknowledge and understand that the Service is not a telephone service. Important distinctions (some, but not necessarily all, of which are described in this Agreement) exist between telephone service and the enhanced Service offering provided by Vonage.

If a company says they arent a telephone service, and you're holding them to the same standards as a telephone service, it's not the company who's at fault.
If you need a reliable telephone service (business, medical issues, etc) then you should sign up with a company that says theyre a telephone service. It's really that simple.

Looking as a cell phone for a replacement?

(taken from SprintPCS's website)
Coverage is not available everywhere, nor can we guarantee you will receive coverage at all times, or without interruptions or delays (e.g., dropped calls, blocked calls, etc.) in the coverage areas we identify. Actual coverage and quality of Services may be affected by conditions within or beyond our control, including network problems, software, signal strength, your equipment, structures (including buildings in which you may be located), atmospheric, geographic, or topographic conditions.

They dont claim theyre not a telephone service, but they do say that coverage is NOT available everywhere. I'm not going to quote each and every cell phone carrier, but you get the idea.

Need telephone service quality and stability? Go with a company that says they'll give it to you.]]> http://www.dslreports.com/forum/remark,10951584 Tue, 03 Aug 2004 12:45:00 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10949856 flyingroach : Voicepulse in 212 was giving me fast busy occasionally at same time. My dsl speed was still 1.5]]> http://www.dslreports.com/forum/remark,10949856 Tue, 03 Aug 2004 09:02:49 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10949586 dellsweig : Me thinks they are trying to get everything back to where it was before yesterdays fail-over....]]> http://www.dslreports.com/forum/remark,10949586 Tue, 03 Aug 2004 08:16:52 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10949573 ro2424 : UUNET is also in the mix.

1 10 ms 10 ms 10 ms x
2 10 ms 10 ms 10 ms x
3 2134 ms * * X
4 * 20 ms 10 ms X
]
5 10 ms 20 ms 10 ms x

6 10 ms 20 ms 10 ms core2.ge2-0-bbnet1.nyc.pnap.net [209.191.X.X]

7 20 ms 10 ms 20 ms POS2-1.GW12.NYC4.ALTER.NET [157.130.50.85]
8 50 ms 10 ms 20 ms 0.so-1-0-0.xl1.nyc4.alter.net [152.63.22.78]
9 70 ms 10 ms 20 ms 0.so-7-0-0.xl1.nyc9.alter.net [152.63.10.22]
10 10 ms 20 ms 20 ms 0.so-7-0-0.xr1.nyc9.alter.net [152.63.23.138]
11 20 ms 20 ms 10 ms 281.atm7-0.xr1.ewr1.alter.net [152.63.17.229]
12 20 ms 10 ms 20 ms 193.atm6-0.gw5.ewr1.alter.net [152.63.20.233]
13 vonage-gw4.customer.alter.net [208.192.180.46] reports: Destination net un
eachable.

Additionally my route to one of their preproxies changed from level3 to global crossing.

1 10 ms 10 ms 10 ms x
2 10 ms 10 ms 10 ms x
3 17 ms 16 ms * x
4 * 20 ms 20 x
]
5 20 ms 20 ms 10 ms x
6 100 ms 230 ms 201 ms core7.ge2-1-bbnet2.nyc.pnap.net [209.191.128.168

7 20 ms 20 ms 10 ms ge-2-1-0.ar1.jfk1.gblx.net [64.208.26.125]
8 20 ms 10 ms 20 ms so0-0-0-2488m.ar3.jfk1.gblx.net [67.17.72.30]
9 20 ms 10 ms 20 ms vonage-holdings-corp-edis.t3-3-0-1.ar3.jfk1.gblx
net [64.212.34.190]]]> http://www.dslreports.com/forum/remark,10949573 Tue, 03 Aug 2004 08:13:55 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10948372 RR Conductor : This is why VoIP is a long ways from replacing landlines, even cell phones are more reliable. Isn't their any kind of oversight of these companies like with the bells? Man, if landline service went out often and affected so many like VoIP, you'd have the authorities on them pretty quick.

--

»www.johnkerry.com
»205.245.189.161:1100/ ,Live,24Hr cam of 100+ trains a day action on the BNSF RR&Amtrak Mendota subdiv&Galesburg RR Museum ops in Galesburg,IL
See the BOOMING railroads of today,and tommorrow- »www.gorail.org/
]]> http://www.dslreports.com/forum/remark,10948372 Tue, 03 Aug 2004 01:01:49 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10948309 The Way Out :

said by scooby :
vonage really should be using multiple isps instead of a single crappy one (WCG - Wiltel). Appears parts of the wcg network is having issues so vonage is down for a majority of the users.

They're multihomed with Level3 and Globalcrossing as well.

traceroute to www.vonage.com (216.115.24.188), 30 hops max, 40 byte packets
 1  ge-8-1-218.ipcolo2.SanJose1.Level3.net (63.210.198.225)  0 ms  0 ms  0 ms
 2  ge-1-1-0-56.bbr2.SanJose1.Level3.net (64.159.2.161)  0 ms  0 ms  0 ms
 3  so-0-0-0.mp1.Weehawken1.Level3.net (64.159.1.66)  87 ms  87 ms  87 ms
 4  so-4-0.hsa2.Weehawken1.Level3.net (64.159.3.222)  88 ms  87 ms  88 ms
 5  unknown.Level3.net (63.211.89.146)  89 ms !A  89 ms !A *
 
traceroute to www.vonage.com (216.115.24.188), 30 hops max, 38 byte packets
 1  65.39.248.114 (65.39.248.114)  0.211 ms  0.158 ms  0.132 ms
 2  sntcca2lce1.wcg.net (198.32.176.139)  0.921 ms  1.314 ms  1.722 ms
 3  sntcca1wcx2-pos0-0.wcg.net (64.200.149.13)  68.161 ms  68.068 ms  68.750 ms
 4  dnvrco1wcx3-pos14-0.wcg.net (64.200.240.181)  147.468 ms  133.023 ms  220.175 ms
 5  dnvrco1wcx3-pos13-0-oc192.wcg.net (64.200.240.122)  69.250 ms  67.987 ms  68.219 ms
 6  nycmny2wcx3-pos14-0-oc192.wcg.net (64.200.240.254)  67.975 ms  69.240 ms  68.108 ms
 7  dllstx1wcx3-oc12.wcg.net (64.200.240.234)  68.097 ms  68.177 ms  69.146 ms
 8  nwrknj1wce1-pos3-0.wcg.net (64.200.68.137)  68.070 ms  67.791 ms  67.908 ms
 9  nwrknj1wce1-vonage-2-3.wcg.net (64.200.60.246)  70.709 ms !A * *
 
traceroute to www.vonage.com (216.115.24.188), 30 hops max, 38 byte packets
 1  x (x)  1.524 ms  1.441 ms  1.127 ms
 2  d1-2-1-0-2.a00.snfcca02.us.ra.verio.net (207.21.113.137)  8.464 ms  8.476 ms  8.163 ms
 3  p4-6-0-0.r00.plalca01.us.bb.verio.net (129.250.16.34)  8.882 ms p4-4-0-0.r00.plalca01.
 *us.bb.verio.net (129.250.16.32)  10.963 ms p4-6-0-0.r00.plalca01.us.bb.verio.net (129.250.
 *16.34)  9.502 ms
 4  p16-0-1-0.r20.plalca01.us.bb.verio.net (129.250.3.78)  9.859 ms  9.170 ms  10.717 ms
 5  so0-0-0-622m.ar2.pao2.gblx.net (208.50.13.97)  10.435 ms  10.604 ms  8.836 ms
 6  so1-0-0-2488M.ar3.JFK1.gblx.net (67.17.72.26)  80.272 ms  80.875 ms  82.505 ms
 7  Vonage-Holdings-Corp-EDIS.t3-3-0-1.ar3.JFK1.gblx.net (64.212.34.190)  282.680 ms  173.
 *425 ms  251.889 ms
 8  64.157.171.5 (64.157.171.5)  86.148 ms  87.358 ms  83.148 ms

(*) WARNING 2 long line(s) split

]]> http://www.dslreports.com/forum/remark,10948309 Tue, 03 Aug 2004 00:49:23 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10948171 anon : yep, it sure was down. check out the new stories on the net:

»voip-forum.tmcnet.com/voip-forum···=1&TPN=1

»www.reuters.com/newsArticle.jhtm···=5850476

»www.gigaom.com/2004/08/vonage_outage_t.php

»blog.tmcnet.com/blog/tom-keating···ums.html]]> http://www.dslreports.com/forum/remark,10948171 Tue, 03 Aug 2004 00:29:39 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10946080 MotoVT : Made two calls tonight. Received a cell call and a landline call. All seemed fine]]> http://www.dslreports.com/forum/remark,10946080 Mon, 02 Aug 2004 20:47:10 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10946043 montee4 : everything seems to be good now]]> http://www.dslreports.com/forum/remark,10946043 Mon, 02 Aug 2004 20:43:51 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10944255 dean2900 : Oh yeah, get used to the following error:

Error

Sorry, an error has occurred. Please try again later.

Click here to return to your Dashboard.

Click here for the Care Center. ]]> http://www.dslreports.com/forum/remark,10944255 Mon, 02 Aug 2004 17:15:40 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10944245 dean2900 : Vonage is incompetent. If you are considering Vonage, pleae think again.

This happens way too much. There website is so slow that it is useless. You will be able to forward your number at 6:00am est but not unforward it at 5:00pm because they dont have enough bandwidth.

Dean]]> http://www.dslreports.com/forum/remark,10944245 Mon, 02 Aug 2004 17:14:56 EDT Re:ZDnet Article http://www.dslreports.com/forum/remark,10943741 anon : Hmm? First outage in 18 months?
18 days is closer to reality.

--john--]]> http://www.dslreports.com/forum/remark,10943741 Mon, 02 Aug 2004 16:24:05 EDT Re: - http://www.dslreports.com/forum/remark,10943519 bunun : so is it me or what ? i still have a dead phone, power cycled up the yoo haaa and still no dialtone, solid light on my motorola]]> http://www.dslreports.com/forum/remark,10943519 Mon, 02 Aug 2004 16:02:42 EDT - http://www.dslreports.com/forum/remark,10943342 Fat Guy : Dear Vonage Customers:
Today at 10.45 AM EDT Global Crossing, one of Vonage's IP providers, experienced a data routing issue which effected the Vonage network. We apologize for any inconvenience this may have caused you and our engineers are working diligently to ensure that this does not happen again.

The issue was isolated to Global Crossing's routing tables, which prohibited Vonage data traffic from getting to its proper destination. During the outage, many of the systems failed over to alternate routes, enabling the Vonage network as a whole to send and recieve calls, however individual cutsomers' success of making and recieving calls remained sporadic depending on where a particular customer was located on the Internet. The systems which were effected during the outage were: voicemail, voicemail email notification,vonage web login and network availability number. Network availability number did not work becase the inbound traffic from the phone network was being routed to the wrong place by Global Crossing. The problem was resolved around 12.15 PM EDT today and has remained stable since then.

Again, we apologize for any problem this may have caused you and we are working closely with Global Crossing to ensure it does not happen again.
Thank you for your business and we look forward to serving you better in the future.
Sincerely,
Vonage Management]]> http://www.dslreports.com/forum/remark,10943342 Mon, 02 Aug 2004 15:44:50 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10943197 jaa : I had solid light, dial-tone, but calls (including *123) got fast busy. Power-cycled MTA and working now.]]> http://www.dslreports.com/forum/remark,10943197 Mon, 02 Aug 2004 15:27:08 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10943103 bunun : i said 4 solid lights, lol, i mean my power light is solid on my motorola but still no dialtone ]]> http://www.dslreports.com/forum/remark,10943103 Mon, 02 Aug 2004 15:15:08 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10943097 bunun : ummm, i have 4 solid lights but still no dialtone, ?????]]> http://www.dslreports.com/forum/remark,10943097 Mon, 02 Aug 2004 15:14:33 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10943047 XPat : We've been up for an hour or two now. 815 area code. Call quality is fine. Just called Comcast and talked with a rep for 15 minutes (unrelated matter) and it was like she was next door. Actually she is in Ft. Myers Florida, and we are in Denmark.]]> http://www.dslreports.com/forum/remark,10943047 Mon, 02 Aug 2004 15:10:09 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10943006 claudeo : Things appear back to normal with my Vonage service.

One has to wonder at how quickly things break down, and how quickly word gets around, and how quickly things get fixed and explanations are provided (see link to zdnet article, above). It makes it hard to then turn around and confront the usual bureaucracies that rule our lives, and their glacial pace.]]> http://www.dslreports.com/forum/remark,10943006 Mon, 02 Aug 2004 15:05:22 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942735 anon : See »zdnet.com.com/2100-1105_2-5293439.html]]> http://www.dslreports.com/forum/remark,10942735 Mon, 02 Aug 2004 14:36:04 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942665 claudeo : I can now call out, but with bad sound quality (high pitch buzz, distortion on word endings). I guess this is progress...]]> http://www.dslreports.com/forum/remark,10942665 Mon, 02 Aug 2004 14:27:44 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942639 claudeo : Now I get "we're sorry - you have reached a number that is disconnected or no longer in service" when calling my Vonage number from PSTN.

I rather suspect the problem is with the service provider who handles the connection with the PSTN in various areas; with so many IP calls failing to go out, that probably also disrupted Vonage's own systems. Seeing that this problem happens on the first working day of the month, maybe it is a billing problem between Vonage and that provider?

Anyway, I'm glad I still have my PSTN :p]]> http://www.dslreports.com/forum/remark,10942639 Mon, 02 Aug 2004 14:24:49 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942386 Doubledee32 : Backup in 704-I also read that Broadvox and Voicepulse were down at the same time as vonage.-Interesting]]> http://www.dslreports.com/forum/remark,10942386 Mon, 02 Aug 2004 13:57:45 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942340 MotoVT : back up now in AC 724]]> http://www.dslreports.com/forum/remark,10942340 Mon, 02 Aug 2004 13:51:21 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942163 flickerfly : Severn MD - Successfully called in]]> http://www.dslreports.com/forum/remark,10942163 Mon, 02 Aug 2004 13:31:41 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942081 flickerfly :

said by frogli :
so how much of a refund are we getting for this service problem?????

What's 1/60th (ie 1/2 day) of 30? You want them to refund you something like 50 cents? I'd rather they keep the money and make it more dependable in the future.]]> http://www.dslreports.com/forum/remark,10942081 Mon, 02 Aug 2004 13:20:02 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942036 anon :

quote:
so how much of a refund are we getting for this service problem?????

When the service is back up, call their main number: +1 732 528 2600. Ask for Richard Gale. He's their manager of customer care (he doesn't publish his number anywhere).

You'll most likely get his voicemail. Leave him a message saying you want a free month. Be sure to give him your contact info and your vonage number.

Then call back and say you got his voicemail and want to speak to a human. Usually you will get forwarded to a human. Tell the human you want a month of credit because of the outage.

Once they offered me $5. Even credited it to me; I saw the credit on the website.

I called back the next day (I always call the main number) and asked for the customer care manager again (went through the same double calling), said $5 wasn't enough; that I wanted to speak to the retention department to see what kind of deal they'd make to keep me. I got the full month's credit.

Or call at night for Stacey Sekul; she's at +1 732 528-2629. She sometimes actually answers her phone (she's Night Manager of Customer Care) and she's been very helpful.

Jeff]]> http://www.dslreports.com/forum/remark,10942036 Mon, 02 Aug 2004 13:14:57 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942031 flickerfly :

said by aba5 :
ohhh, i hear a dial tone at (860), but damet i think my wife noticed it was down though. ogh what kind of excuse am i going to make up now?

I hear ya, Vonage has had to build a reputation for my wife and I'm going to hear about this for the next 6 months when we talk about phone service.]]> http://www.dslreports.com/forum/remark,10942031 Mon, 02 Aug 2004 13:14:36 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942020 anon : "Customers may experience problems when placing calls due to a network event.

Also during this time e-mail notification of voicemail is temporarily disabled.

Our Engineers are aware of the issue and currently working to resolve it as quickly as possible. We apologize for any inconvenience and thank you for your patience in this matter."]]> http://www.dslreports.com/forum/remark,10942020 Mon, 02 Aug 2004 13:13:52 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10942014 NY Tel :

said by squirk1:
That's IT!! I'm Trialing AT&T's CALLVantage. I've had Vonage for about 18 months and have been patient enough. Articles and feeback have stated that AT&T's clarity and network stability is much better than this.

I had Vonage and dropped them because of service quality issues.
I've had CallVantage for 4 months now and have never had a single burp in the service.
Pm me if you want further details.]]> http://www.dslreports.com/forum/remark,10942014 Mon, 02 Aug 2004 13:12:06 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941996 anon : Once in a blue moon?

According to my almanac, the blue moon was on Saturday. It's Monday.

Should work :) .

Jeff]]> http://www.dslreports.com/forum/remark,10941996 Mon, 02 Aug 2004 13:08:14 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941980 anon : Eh, what do you mean about them not allowing forwarded calls to cell phones?

My cellphone is my emergency (network down) number, without a problem, and when I travel I set up callforwarding to my cellphone number without a problem.

Jeff]]> http://www.dslreports.com/forum/remark,10941980 Mon, 02 Aug 2004 13:06:19 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941964 MotoVT : not only is site down, but call NAVnumber is not working either. I have my cell number plugged in, all I get is fast busy signal when I call my home number.
Hmmmmmmmm Stuff must be messed up badly.:mad:
--
Back to Part time Vonage Phone Man. UNIDEN TRU8885 phone user. Netgear RP614v2 router. ]]> http://www.dslreports.com/forum/remark,10941964 Mon, 02 Aug 2004 13:03:31 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941948 Lepriapus : 301 is down, it seems, as well. Web site as well.]]> http://www.dslreports.com/forum/remark,10941948 Mon, 02 Aug 2004 13:00:35 EDT Re: - http://www.dslreports.com/forum/remark,10941935 informpage : Vonage should have multiple redundant systems if they want to be taken seriously. At least all calls should go to voicemail if there is a network issue, if not forward correctly.

My main issue is when something goes wrong - it's a complete failure, not a partial failure or isolated to one function. No one can reach you, leave you a message or get any indication there is a problem and they should call back, just a busy signal.]]> http://www.dslreports.com/forum/remark,10941935 Mon, 02 Aug 2004 12:59:53 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941903 anon : Back up in Salt Lake City (801)!]]> http://www.dslreports.com/forum/remark,10941903 Mon, 02 Aug 2004 12:55:16 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941872 frogli : so how much of a refund are we getting for this service problem?????]]> http://www.dslreports.com/forum/remark,10941872 Mon, 02 Aug 2004 12:52:07 EDT - http://www.dslreports.com/forum/remark,10941870 Fat Guy : If it's a network-level outage, it's not a question of what Vonage wants to do. The thing is broken. Such is life.

The phone calls I needed to make in the last hour or so, I made on my cell phone.

No doubt Vonage's call center is unable to handle a huge volume of calls from tens of thousands of customers asking why their phone service isn't working. The service announcement on the Web site said what needed to be said.]]> http://www.dslreports.com/forum/remark,10941870 Mon, 02 Aug 2004 12:51:45 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941866 lev : Dialtone is back, but just had the strangest thing happen.

I was testing an inbound call to my Vonage line, and after it rang, I hung up on the originating line.

My Vonage line continued to ring... and ring... and ring...

After a minute of ringing, I answered it, and hung up. It's got dialtone, but I don't think they quite have their act together today.]]> http://www.dslreports.com/forum/remark,10941866 Mon, 02 Aug 2004 12:51:20 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941850 anon : Just came up in 716! - Hey for the cost savings, I can live with a few issues. After time things will improve - give them a chance.]]> http://www.dslreports.com/forum/remark,10941850 Mon, 02 Aug 2004 12:49:59 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941838 Toollio : (416) I get a dialtone and can check my voicemail, but calls to POTS numbers generate dead air or a busy signal.

****edit*** Spoke too soon. Now my moto box is up and down, seems to connect for a few minutes, then I get the four flashing lights. Doesn't matter, when it is connected I still can't make calls.*****]]> http://www.dslreports.com/forum/remark,10941838 Mon, 02 Aug 2004 12:48:47 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941814 aba5 : ohhh, i hear a dial tone at (860), but damet i think my wife noticed it was down though. ogh what kind of excuse am i going to make up now?]]> http://www.dslreports.com/forum/remark,10941814 Mon, 02 Aug 2004 12:46:22 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941802 aba5 : ohhh, i hear a dial tone, but damet i think my wife noticed it was down though. ogh what kind of excuse am i going to make up now?]]> http://www.dslreports.com/forum/remark,10941802 Mon, 02 Aug 2004 12:45:17 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941799 anon : vonage is down in the 757 area code, 1 ring then it cuts off whoever is calling or making a call, website is down as well, hopefully if you guys are getting service back it will trickle down. friend in quantico is still having problems with her.. first downtime since I got it 6 months ago.

vonage rocks as long as you ignore the fact they do have downtime once in a blue moon. ..... ahh finally back up now, although garbled, probably everything coming back up, give it a few if your in the 757 area, reset your box as well so you can get a fresh linkup with the services. ]]> http://www.dslreports.com/forum/remark,10941799 Mon, 02 Aug 2004 12:45:07 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941787 zoebisch01 : 814 is up :) Just got through.]]> http://www.dslreports.com/forum/remark,10941787 Mon, 02 Aug 2004 12:44:14 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941776 anon : Still dead as doornails in 818.

May God Damn and Blast them for not allowing us to forward our calls to our cell phones.]]> http://www.dslreports.com/forum/remark,10941776 Mon, 02 Aug 2004 12:42:56 EDT - http://www.dslreports.com/forum/remark,10941774 Fat Guy : I'm back up and running now.]]> http://www.dslreports.com/forum/remark,10941774 Mon, 02 Aug 2004 12:42:42 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941746 htny : 212 Area Code New York still down, incoming rings but no connection when picked up, outgoing was spotty all early morning and just plain stopped working around 11:00AM EST.
Website times out, customer service rings.

I wish they at least forwarded calls somewhere, network availability number is set, tried unplugging adapter but i believe their servers aren't updating.

Any confirmation if this is a DOS? I have been reading a lot of negative news, but in over 2 years i still have yet to have a problem of this magnitude.]]> http://www.dslreports.com/forum/remark,10941746 Mon, 02 Aug 2004 12:40:19 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941739 anon : was able to dial out on 847

678 was on for a few minutes then it died and it doesn't work anymore.]]> http://www.dslreports.com/forum/remark,10941739 Mon, 02 Aug 2004 12:39:26 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941735 kmac123 : Phone down at least since 11:00 am in rockville md.

Vonage site slow as molasses.

Vonage Contact Us phone line has been busy all morning.]]> http://www.dslreports.com/forum/remark,10941735 Mon, 02 Aug 2004 12:38:53 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941734 danweber : Working pefectly fine here in 954 area code, today, yesterday and the day before. ]]> http://www.dslreports.com/forum/remark,10941734 Mon, 02 Aug 2004 12:38:51 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941730 zoebisch01 :

said by aba5 :
down still in CT (860), it's starting to get hard to explain to my wife that all those little problems are worth it.

Heheh tell me about it! I used the "well, if the power goes out you have to wait for it to come back on, right? analogy". I just called, my wife heard it ring...but no communications yet.

Still down in 814
--
UT2k4 1vs1 available Tue and Thu evenings: pm or email me]]> http://www.dslreports.com/forum/remark,10941730 Mon, 02 Aug 2004 12:38:21 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941713 frogli : take the router off the light switch still out in 631 ny]]> http://www.dslreports.com/forum/remark,10941713 Mon, 02 Aug 2004 12:36:46 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941710 flickerfly : 301# in a 410 area

Calling Customer Service results in a busy tone.
Phone is down, calls in hear rings and then the call gets hung up. Receving side hears one ring.

Motorola vt1000v terminal get to 4 blinky lights and stays there.

I work in 301 and am able to hit the website just fine. I sent a help request via webform/email since I couldn't get a call in.

Glad to know that banging my head trying to figure this out isn't going to result in anything.

I called Comcast and they said it wasn't them and now it appears that I can trust that.]]> http://www.dslreports.com/forum/remark,10941710 Mon, 02 Aug 2004 12:36:08 EDT - http://www.dslreports.com/forum/remark,10941708 Fat Guy : Clearly this isn't a problem specific to any one area code. It's something central. For me, it's affecting placed calls only. I'm able to receive incoming no problem. Although, I assume this is all in a state of flux.

Vonage's Web site has updated the service announcement, by the way:

quote:
Customers may experience problems when placing calls due to a network event.

Also during this time e-mail notification of voicemail is temporarily disabled.

Our Engineers are aware of the issue and currently working to resolve it as quickly as possible. We apologize for any inconvenience and thank you for your patience in this matter.

]]> http://www.dslreports.com/forum/remark,10941708 Mon, 02 Aug 2004 12:35:59 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941690 techguyga : said by me in an earlier post...

quote:
Hey, Vonage techs, make sure the cleaning crew didn't borrow a router's power outlet to plug up the old floor buffer!!! :D

LOL!!! :D

OMG, IT WORKED!!!]]> http://www.dslreports.com/forum/remark,10941690 Mon, 02 Aug 2004 12:33:10 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941684 aba5 : down still in CT (860), it's starting to get hard to explain to my wife that all those little problems are worth it.]]> http://www.dslreports.com/forum/remark,10941684 Mon, 02 Aug 2004 12:32:10 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941668 anon : it's working now!!!

just garbled]]> http://www.dslreports.com/forum/remark,10941668 Mon, 02 Aug 2004 12:29:30 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941659 nickz : I have dial tone and can dial out on both lines (219). Can receive calls on both lines. Dialing voice mail (*123) from either connects but is extremely garbled. Second time I tried calling voice mail from my second line I lost dial tone on it, but it still worked for incoming calls. Dial tone is back now. Cannot reach the Vonage dashboard.]]> http://www.dslreports.com/forum/remark,10941659 Mon, 02 Aug 2004 12:28:17 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941657 anon : 617 is down right now (12:25 EST) and has been since around 10:00. "Simulring" works only 1 out of 4 times. Comcast connection going strong.]]> http://www.dslreports.com/forum/remark,10941657 Mon, 02 Aug 2004 12:28:07 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941647 anon : ah...

that's why.

ok
yep.. we're both vonage users so i guess the call went thru.

i have 2 lines and i tried to call to/from each line and it worked.

outbound calls to regular landlines don't

ok.. :)

UGH i've got LOTS of calls i need to make. *sigh*]]> http://www.dslreports.com/forum/remark,10941647 Mon, 02 Aug 2004 12:26:51 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941641 dot_null : It's back up in 678 just tried my cell & a 1-800 # and everything looks good! Just logged into the website and it works but it is sloooooow (about 45-50 seconds to load on my 3mb connection :o).]]> http://www.dslreports.com/forum/remark,10941641 Mon, 02 Aug 2004 12:26:23 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941640 sixman : I completed a call w/ my Vonage 214 number. Hopfully, all is fixed.

s i x]]> http://www.dslreports.com/forum/remark,10941640 Mon, 02 Aug 2004 12:26:15 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941633 anon : Down in 702. Website megaslow.]]> http://www.dslreports.com/forum/remark,10941633 Mon, 02 Aug 2004 12:25:12 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941620 sixman : Bryanboy, I would argue she may not be up, I'm also in 214/972 (Texas) and we are down, have been for a while. However, I can call other Vonage users fine, including my vanity number w/ IL area code.

s i x]]> http://www.dslreports.com/forum/remark,10941620 Mon, 02 Aug 2004 12:23:24 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941617 anon : down in 518]]> http://www.dslreports.com/forum/remark,10941617 Mon, 02 Aug 2004 12:22:47 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941611 anon : Down in 801 (Utah) - Can't get to their website. Poor response from Vonage technical/customer service!]]> http://www.dslreports.com/forum/remark,10941611 Mon, 02 Aug 2004 12:22:31 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941600 gee69 : also down in 702 area code (Vegas)...just goes straight to voice mail and my message sounds very garbled..(not easily understood..)]]> http://www.dslreports.com/forum/remark,10941600 Mon, 02 Aug 2004 12:20:34 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941597 blohner : I agree with the previous poster. While this is annoying it's not normal. I am with Vonage for almost 2 years and I can count the outages I had on one hand (including very short ones). There was a 1 day outage shortly after I signed up - and everyone got a $5 credit automatically (imagine that with your ILEC)... The one today is truly annoying because it's lasting a long time - but I am hopefull it will be resolved shortly.
--
I am addicted to speed --- OOL speed that is ---
~Help find a cure for cancer~Proud Member Team Discovery]]> http://www.dslreports.com/forum/remark,10941597 Mon, 02 Aug 2004 12:20:17 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941587 anon : just spoke to my friend anna - she's also with vonage (972) texas.. she called me and her line is working

mine aren't. 847 and 678 (IL & GA)]]> http://www.dslreports.com/forum/remark,10941587 Mon, 02 Aug 2004 12:18:58 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941583 techguyga : To those that have asked...no this is not a normal thing.

And from the posts that I've seen so far, this is looking like an issue in their NOC. With their website down, folks not getting the 800 number (you know it's VoIP, right?), no dial tones, and calls not going to the network availibility number, it's surely a problem at their NOC.

Hey, Vonage techs, make sure the cleaning crew didn't borrow a router's power outlet to plug up the old floor buffer!!! :D

LOL!!! :D]]> http://www.dslreports.com/forum/remark,10941583 Mon, 02 Aug 2004 12:18:06 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941559 wcody : Down in area code 805.]]> http://www.dslreports.com/forum/remark,10941559 Mon, 02 Aug 2004 12:15:46 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941507 lizardking : Apparently down in 708. I can't access the Vonage website and my wife emailed me from home to say its dead.]]> http://www.dslreports.com/forum/remark,10941507 Mon, 02 Aug 2004 12:10:39 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941494 jaa : Down in 203, no website. Incoming calls are NOT being forwarded to my POTS line as they are supposed to be - just get ring-no-answer.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.]]> http://www.dslreports.com/forum/remark,10941494 Mon, 02 Aug 2004 12:08:55 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941492 tbeckner :
said by jay_rm :
No dial tones in 847 and no web site access (everybody else is accessable)...

I am a new VONAGE customer (last Friday, July 30th). Is this usual?

In the last few days, I have noticed the website being down more than once and at other times very slow, echo issues (even after the Service Notice disappeared from website), and now a fast busy on dial out from area code 253.

It sure makes the old phone system look very good.

Is this a DoS issue?]]> http://www.dslreports.com/forum/remark,10941492 Mon, 02 Aug 2004 12:08:37 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941480 Big Score : Getting a fast busy with Vonage here in the Atlanta 770 area code.

Thankfully, my 2nd line thru BroadVoice, is picking up Vonages slack.]]> http://www.dslreports.com/forum/remark,10941480 Mon, 02 Aug 2004 12:07:18 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941453 dot_null : Down in 678 (Atlanta, GA) too. I can login to the website but when I try to make outgoing calls there is silence for about 10 seconds and then a busy signal. I called the voicemail access number from my cell phone (no POTS) like techguyga said and it was extremely garbled. Also tried rebooting the MTA (Moto VT1005V) but no dice.]]> http://www.dslreports.com/forum/remark,10941453 Mon, 02 Aug 2004 12:04:03 EDT Re: - http://www.dslreports.com/forum/remark,10941440 techguyga :
quote:
To me, the cost savings and feature advantages justify the occasional inconvenience.

AMEN! :)]]> http://www.dslreports.com/forum/remark,10941440 Mon, 02 Aug 2004 12:02:21 EDT Re: - http://www.dslreports.com/forum/remark,10941432 sixman : I agree Fat Guy to a point, but again, this is the 3rd MAJOR outage for, 2nd in the past 2 months.

Can't justify a thing with no ability to call.

s i x]]> http://www.dslreports.com/forum/remark,10941432 Mon, 02 Aug 2004 12:01:39 EDT - http://www.dslreports.com/forum/remark,10941411 Fat Guy : Ah, the joys of being an early adopter.

This sort of problem is to be expected on such a new system. To me, the cost savings and feature advantages justify the occasional inconvenience. ]]> http://www.dslreports.com/forum/remark,10941411 Mon, 02 Aug 2004 11:59:21 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941322 techguyga : It's definately a network issue somewhere. Not sure if it's on Vonage, or out on the iNet.

Call your local voicemail number from a POTS line and see how garbled it is. Definately a network slowdown issue.]]> http://www.dslreports.com/forum/remark,10941322 Mon, 02 Aug 2004 11:48:48 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941313 Doubledee32 : Down in 704 as well. HMMMM.......... may try AT&T callvantage.]]> http://www.dslreports.com/forum/remark,10941313 Mon, 02 Aug 2004 11:47:34 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941308 Camelot One : I have dial tone in 941, but all outgoing calls meet with a fast busy signal, and all incoming calls are dropped after the first ring, whether I pick up or not.]]> http://www.dslreports.com/forum/remark,10941308 Mon, 02 Aug 2004 11:47:06 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941303 MillsapsPE : My service has been off/on. I finally was able to log into the dashboard. They have this message on the right hand side, "Customers may experience problems when placing calls due to a network event. Our Engineers are aware of the issue and currently working to resolve it as quickly as possible. We apologize for any inconvenience and thank you for your patience in this matter."

I'm using a 210 number.]]> http://www.dslreports.com/forum/remark,10941303 Mon, 02 Aug 2004 11:46:57 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941301 MotoVT : Down in 724 area code. Armstrong ISP]]> http://www.dslreports.com/forum/remark,10941301 Mon, 02 Aug 2004 11:46:53 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941295 visio : down in 973 as well, went down between 9:55am (my last phone call) and 11:30 (my last attempt to make a call).
website makes me think they're on that new carrier pigeon packet service....]]> http://www.dslreports.com/forum/remark,10941295 Mon, 02 Aug 2004 11:45:50 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941278 tekrik : Down in 619 area also =(]]> http://www.dslreports.com/forum/remark,10941278 Mon, 02 Aug 2004 11:43:50 EDT [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941271 wizzle : down in 919]]> http://www.dslreports.com/forum/remark,10941271 Mon, 02 Aug 2004 11:42:37 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941248 greenacres : Also down in areacode 410]]> http://www.dslreports.com/forum/remark,10941248 Mon, 02 Aug 2004 11:39:45 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941238 rkhands : area code 630 is out. Dialed my number from office phone and call went to my voicemail, not forwarded to my network outage number. Voicemail announcement was choppy with lots of echo. Web site performance was iffy at best. Vonage better get its act together fast or I'm out of here. I have had their service for 2 weeks and now 2 days in a row and they are down. Better slow down the new subscribers until they can get a carrier grade phone network working.
--
Randy (StatsMan) Hands »www.statsman.info]]> http://www.dslreports.com/forum/remark,10941238 Mon, 02 Aug 2004 11:38:33 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941231 anon : Down in 856 too. So is the website and the Customer Care number has been busy.....]]> http://www.dslreports.com/forum/remark,10941231 Mon, 02 Aug 2004 11:37:31 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941207 sixman : Dialing Vonage's contact numbers from a LAN line, conveniently nobody answers.
:mad:
s i x]]> http://www.dslreports.com/forum/remark,10941207 Mon, 02 Aug 2004 11:34:00 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941187 JTHOMAS28 : both my cisco and motorola ata boxes are down. never had this happen before. and website isnt working right either........i see this all the time though beucase i cant get in to cancel/enable call forwarding sometimes.

hope it comes up soon because these are the only 2 lines in my house and only ohter line is my cell.]]> http://www.dslreports.com/forum/remark,10941187 Mon, 02 Aug 2004 11:31:20 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941185 anon : That's IT!! I'm Trialing AT&T's CALLVantage. I've had Vonage for about 18 months and have been patient enough. Articles and feeback have stated that AT&T's clarity and network stability is much better than this.]]> http://www.dslreports.com/forum/remark,10941185 Mon, 02 Aug 2004 11:31:18 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941178 informpage : Website up
Incomming Calls ring, but unable to answer them - THEY DON'T FORWARD!
Have dialtone - but calls go to fast busy

This is the third outage in two months I believe, plus that horrible echo call. That is a bit much for the "established" company to have, I think they might be growing too fast.

Edit: incoming calls can not be answered.]]> http://www.dslreports.com/forum/remark,10941178 Mon, 02 Aug 2004 11:30:09 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941168 galandy : Down in 516... Vonage web site and tech support number not working as well...]]> http://www.dslreports.com/forum/remark,10941168 Mon, 02 Aug 2004 11:28:13 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941167 bunun : well wierdly enough, if i dial my number from a landline, or cell phone, my vonage phone rings one time, and than i get my voicemail, vonage getting ddos'd ? LOL]]> http://www.dslreports.com/forum/remark,10941167 Mon, 02 Aug 2004 11:28:12 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941159 claudeo : Down in 425. Calling out, get one of 3 results:
- No dial tone for several seconds
- Dial known good number in 831 but get fast busy
- Dial, ring once or twice at other end, drops the line and gives busy signal. For example, calling my cell phone it rings once. Calling my PSTN it rings a couple times.
Calling in, it rings but disconnects immediately if I pick it up.

Was able to get on website but saw nothing special there.]]> http://www.dslreports.com/forum/remark,10941159 Mon, 02 Aug 2004 11:27:24 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941155 NetWatchMan : I can login to the website no problem, and can receiving *incoming* calls...however can not make ANY outgoing calls on either of my two Vonage lines.

I *am* getting successful, two-way communication with the Vonage SIP server (216.111.25.172), however, packet analysis shows their server responding to my SIP Invite requests with a "408 Request Timeout" ten seconds after I send my request.
--
Lawrence Baldwin
myNetWatchman
The Internet Neighborhood Watch]]> http://www.dslreports.com/forum/remark,10941155 Mon, 02 Aug 2004 11:27:10 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941152 sixman : this is the 3rd big outage for me in 214, getting to be UNACCEPTIBLE, and fast.

s i x]]> http://www.dslreports.com/forum/remark,10941152 Mon, 02 Aug 2004 11:26:51 EDT - http://www.dslreports.com/forum/remark,10941146 Fat Guy : Down in 646. My first Vonage outage!]]> http://www.dslreports.com/forum/remark,10941146 Mon, 02 Aug 2004 11:26:15 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941140 Toollio : No dialtone in 416.]]> http://www.dslreports.com/forum/remark,10941140 Mon, 02 Aug 2004 11:25:19 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941138 leedle : also down in 757... :(]]> http://www.dslreports.com/forum/remark,10941138 Mon, 02 Aug 2004 11:25:17 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941131 anon : Vonage phone service down in 508 and no access to the web site. This also happened for a few hours over the weekend. Been running fine for two months before that.]]> http://www.dslreports.com/forum/remark,10941131 Mon, 02 Aug 2004 11:24:18 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941126 scooby : vonage really should be using multiple isps instead of a single crappy one (WCG - Wiltel). Appears parts of the wcg network is having issues so vonage is down for a majority of the users.]]> http://www.dslreports.com/forum/remark,10941126 Mon, 02 Aug 2004 11:23:23 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941121 techguyga : Phones and website down in 770 (Georgia)]]> http://www.dslreports.com/forum/remark,10941121 Mon, 02 Aug 2004 11:22:22 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941112 JoeR : 2 lines & web site down from AC 757...

Nothing works! :mad:
--
The truth is out there... well, maybe not here..]]> http://www.dslreports.com/forum/remark,10941112 Mon, 02 Aug 2004 11:20:35 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941077 sixman : edit: already posted...

website is up for me, but service is NOT in 214! What is a "network event"?

s i x]]> http://www.dslreports.com/forum/remark,10941077 Mon, 02 Aug 2004 11:14:45 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941055 bangkok45 : Vonage site very s...l...o...w in 805. Phone is not working. Tried to dial my Von line from a landline and get a message saying that the number is no longer in service.]]> http://www.dslreports.com/forum/remark,10941055 Mon, 02 Aug 2004 11:10:56 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941004 anon : dial tone in 847 (IL)
dial tone in 678 (GA)

but fast busy signal after dialing a number]]> http://www.dslreports.com/forum/remark,10941004 Mon, 02 Aug 2004 11:02:30 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10941001 anon : 073 is down also and their 866# for help is not picking up.]]> http://www.dslreports.com/forum/remark,10941001 Mon, 02 Aug 2004 11:02:26 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940999 msattler5 : Down in Northern Va, 703.]]> http://www.dslreports.com/forum/remark,10940999 Mon, 02 Aug 2004 11:02:07 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940994 dellsweig : From the vonage website:

Customers may experience problems when placing calls due to a network event. Our Engineers are aware of the issue and currently working to reslove it as quickly as possible. We apologize for any inconvenience and thank you for your patience in this matter.]]> http://www.dslreports.com/forum/remark,10940994 Mon, 02 Aug 2004 11:01:18 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940968 blohner : Down in 845 and 646
(was working about 1 hour ago)]]> http://www.dslreports.com/forum/remark,10940968 Mon, 02 Aug 2004 10:57:10 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940960 dscl : Down in 718]]> http://www.dslreports.com/forum/remark,10940960 Mon, 02 Aug 2004 10:56:07 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940946 bunun : i would be happier than crap, if my phone forwarding when my Vonage system was down, at least than i could still receive phone calls]]> http://www.dslreports.com/forum/remark,10940946 Mon, 02 Aug 2004 10:54:26 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940927 senatedon : no love in 717 Harrisburg, PA]]> http://www.dslreports.com/forum/remark,10940927 Mon, 02 Aug 2004 10:52:10 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940907 ITTOLEDO : 330 down]]> http://www.dslreports.com/forum/remark,10940907 Mon, 02 Aug 2004 10:49:26 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940903 bunun : well no dial-tone in 954, and virtual number 305 + website down

had service for 3 weeks and minus yesterday and part today this is first downtime ]]> http://www.dslreports.com/forum/remark,10940903 Mon, 02 Aug 2004 10:48:42 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940895 anon : It's down in 704.
I get dial tone, but no calls in or out.
Web site is down too. I checked from work.]]> http://www.dslreports.com/forum/remark,10940895 Mon, 02 Aug 2004 10:47:26 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940891 HomeLvr : Website + vonage down here in Atlanta metro area (678)]]> http://www.dslreports.com/forum/remark,10940891 Mon, 02 Aug 2004 10:46:22 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940869 kinkygal : My line is working fine and I am 847. No problem logging on to the website either. Are you sure it isnt your internet that is down?]]> http://www.dslreports.com/forum/remark,10940869 Mon, 02 Aug 2004 10:42:58 EDT Re: [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940863 XPat : 815 (N. Illinois) seems down as well. :-(
Web site seems fairly dead as well.]]> http://www.dslreports.com/forum/remark,10940863 Mon, 02 Aug 2004 10:41:56 EDT [Vonage] Vonage + website down http://www.dslreports.com/forum/remark,10940851 jay_rm : No dial tones in 847 and no web site access (everybody else is accessable)...]]> http://www.dslreports.com/forum/remark,10940851 Mon, 02 Aug 2004 10:39:56 EDT