Goober
Premium
join:2000-12-17
Naperville, IL | F*&! VOIP
That's the Mickey Mouse kind of crap that will forever not make me switch to these shi++y VOIP fly-by-nights. |
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chris
focus
Premium
join:2000-08-13
Middletown, CT | Vongage will be gone soon anyway
... it's only a matter of time before they are sued out of existence. |
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devicemanage
Premium
join:2002-03-16
Chalfont, PA | Happened to a friend of mine too! The ended up staying with Vonage because they didn't want to lose a number they had for 20 years.
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»www.devicemanager.net |
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alchav
join:2002-05-17
Palm Desert, CA
 ·Pacific Bell - SBC
|  Cheap Telco Service!
It all has to do with the cost of Telephone Service, people think the cheaper the better. The Telco's had everything under control, and then the VoIP Providers started popping up and Number Portability came into play. That means that a customer could take the number assigned to him to what ever Carrier they wanted. This is not an easy task, in order for your number to work and ring that phone it has to be built into the System. In the old days it was hard wired, but now it's all in software still not an easy task. Providers don't like pulling these numbers in and out of their Systems at the drop of a hat. With so much competition out there, you can see where keeping the numbers and keeping the cost down is almost impossible. |
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supergirl
join:2007-03-20
Pensacola, FL
 ·Cox VOIP
·Skype
 ·Cox HSI
·AT&T Southeast
·magicjack.com
| reply to Goober
Re: F*&! VOIP
said by Goober  :That's the Mickey Mouse kind of crap that will forever not make me switch to these shi++y VOIP fly-by-nights. Vonage ever takes my number from anywhere I'll file suit in the range of $100 million. $10,000 in damages and a $99,990,000 in punitive damages. Slamming is illegal so I'll get something.
If a LD company slams you, you get 150% of your LD bill for the month or months the slammer sharged you. Just do it within 90 days.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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Anonymous
Premium
join:2004-06-01
IA
·Mediacom
| VoIP is not dead
Hybrid VoIP solutions used my most major cable companies are much better. Also it's less likely one of these corporations will simply disappear overnight.
This looks really bad though. These smaller outfits (including Vonage) should work something out because it's this kind of publicity costing them new customers.
But then again majority of people have Wal-Mart mentality and go for the cheaper service. That's why companies like Teleblend still exist. |
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Linsys
@myvzw.com
| reply to alchav
Re: Cheap Telco Service!
When did the Teleco's have "things under control" have you ever called Qwest? I'm surprised I have dial tone most days with the idiots that work there.
There customer service is horrible when you call in you get transfered to a 100 different departments none of which can help you with your problem, then you get India who tells you to "Reboot Your Computer" then you have to remind them you are calling about Phone service NOT DSL. |
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Mr Matt
join:2008-01-29
Eustis, FL
·Comcast
·Embarq
|  VoIP is the best thing since sliced bread
 Most subscribers do not take full advantage of VoIP. One of my neighbors, who happened to be retired, was about to embark on their annual migration to New England for the summer. They asked me what to do with their VoIP telephone number. I told them to take their VoIP Interface with them and plug it into their Broadband connection up North. They did and it worked. They thought it was a miracle. Shortly after they connected their VoIP Interface to their broadband connection at their New England Residence, they received a call on their South Florida Telephone Number. With VoIP the Subscriber has true number portability. One advantage of not having ones telephone number tied to a particular network allows the subscriber to receive calls from that number anywhere there is a broadband connection. These people also had a telephone number local to their New England location assigned to the second port on the VoIP Interface. That way their friends could call them while the Wintered in South Florida without incurring toll charges. When they visited their Son in Europe they brought their VoIP Interface with them and were able to make and receive calls to and from the United States without incurring outrageous toll charges. I hope that Vonage can get their problems resolved otherwise the consumer will fall victim to the predatory practices of competitors. |
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jhacker
join:2001-12-11
Peoria, IL | Advertising Claims
...and when Vonage advertises 'a number for life' they really mean it!! |
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DMS1
join:2005-04-06
Carrollton, TX
| Why blame Vonage?
I would have thought that this is more likely to be Packet 8's problem than Vonage's. VOIP companies don't own any phone numbers. Instead, they partner with CLECs that provide the numbers, since it is them who are responsible for terminating incoming POTS calls. It sounds suspiciously like Vonage and Packet 8 were using the same CLEC in this case and somehow when Packet 8 assigned the number originally it didn't get removed from the CLEC's free-number pool. In this case, Vonage would have assigned it in good faith. |
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DMS1
join:2005-04-06
Carrollton, TX
| reply to devicemanage
Re: Vongage will be gone soon anyway
said by devicemanage :Happened to a friend of mine too! The ended up staying with Vonage because they didn't want to lose a number they had for 20 years. Not that I don't believe you, but I'm cynical. If Vonage had somehow ported his number then they would have had to port it to someones account. Therefore, your friend would have temporarily lost it at that point anyway. Once the "mistake" was spotted it shouldn't have been much harder to port it back to its original home than to move it from the Vonage customer who got it to your friend's new account. |
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DMS1
join:2005-04-06
Carrollton, TX
| reply to supergirl
Re: F*&! VOIP
said by supergirl :Slamming is illegal so I'll get something. Slamming is when your phone provider is changed without your agreement. This isn't the case here. Instead, a person's number is allegedly being given to someone else, presumably leaving the original owner with no incoming phone service. |
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devicemanage
Premium
join:2002-03-16
Chalfont, PA
·Comcast
·Vonage
 ·Verizon FIOS
| reply to DMS1
Re: Vongage will be gone soon anyway
Well there was much more to the story.
Vonage claimed the number was in the process of being ported for months. My friends were not able to receive a call on that number either. After some investigation and a whole bunch of calls to both telco's, they found that the number was stuck at the carrier with incomplete information. Both telco's were pointing the finger at each other. Neither mentioned anything about a carrier. The receiveing telco basically just catches the number. It seemed to me that Vonage might have left something out. The porting process was canceled and submitted multiple times when months was given when they stated that all they need was weeks. They are still a Vonage customer after all and so am I and there is nothing wrong with the service. |
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dodgetech2
join:2002-01-01
Gouldsboro, PA
·ProLog
·Vonage
| reply to chris
said by chris :... it's only a matter of time before they are sued out of existence. if I had a dollar for every time I saw this posted, I could start my own VOIP company. |
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dodgetech2
join:2002-01-01
Gouldsboro, PA
·ProLog
·Vonage
1 edit | reply to DMS1
Re: Why blame Vonage?
said by DMS1 :I would have thought that this is more likely to be Packet 8's problem than Vonage's. VOIP companies don't own any phone numbers. Instead, they partner with CLECs that provide the numbers, since it is them who are responsible for terminating incoming POTS calls. It sounds suspiciously like Vonage and Packet 8 were using the same CLEC in this case and somehow when Packet 8 assigned the number originally it didn't get removed from the CLEC's free-number pool. In this case, Vonage would have assigned it in good faith. Because its easier to blame Vonage..all the cool kids are doing it now..:) |
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supergirl
join:2007-03-20
Pensacola, FL
·Cox VOIP
·Skype
·Cox HSI
·AT&T Southeast
·magicjack.com
| reply to DMS1
Re: F*&! VOIP
said by DMS1 :said by supergirl :Slamming is illegal so I'll get something. Slamming is when your phone provider is changed without your agreement. This isn't the case here. Instead, a person's number is allegedly being given to someone else, presumably leaving the original owner with no incoming phone service. Then it's fraud violating the LNP system. 
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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voipper
@comcast.net
| Works in both directions....
I lost my Vonage number to a Comcast customer, who requested it. Comcast gave it happily away, of course...
Well, and cancelled my account, cause i had no number any more... At least, they are consistent in their decisions.
I'm with Comcast now, let's see how this works out. |
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nbicomputers
join:2002-03-31
Bronx, NY
| money
i saw a post here that said the customer would get 150% of their LD bill
What about lost money?
Running a small bis out of a home or anywhere for that matter a lost phone could you thousands of bucks in lost business if your customers can't find you because one day your phone just stops working |
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ISurfTooMuch
join:2007-04-23
Tuscaloosa, AL
| said by nbicomputers :i saw a post here that said the customer would get 150% of their LD bill What about lost money? Running a small bis out of a home or anywhere for that matter a lost phone could you thousands of bucks in lost business if your customers can't find you because one day your phone just stops working That's where the attorneys get involved. |
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supergirl
join:2007-03-20
Pensacola, FL
·Cox VOIP
·Skype
·Cox HSI
·AT&T Southeast
·magicjack.com
| said by ISurfTooMuch :said by nbicomputers :i saw a post here that said the customer would get 150% of their LD bill What about lost money? Running a small bis out of a home or anywhere for that matter a lost phone could you thousands of bucks in lost business if your customers can't find you because one day your phone just stops working That's where the attorneys get involved. Yep. If lost business, sue with a lawyer. Consumers only get 150% of the LD bill from the new carrier. But, customers never get it since they don't know to request it. Of course, nobody knows what you are talking about when you request it. It is an FCC regulation though. But, only if done within the first 90 days.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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