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Comments on news posted 2007-12-14 15:48:46: Users in our forums have been discussing Qwest's "excessive use policy," or "EUP". Like many operators, Qwest will boot any user who consistently consumes more than their "fair share" of bandwidth for a residential connection. ..
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 id_deleted
join:2003-05-01
Salt Lake City, UT
| DSL offers no advantage over cable, unless you like slow spd DSL has touted its so called advantage over cable by "not having to share the pipe with ones neighbors" for years. Now we see the real truth, as they are limiting bandwidth just as the cable operators have been doing. Thus, there never was any advantage such as this, it was just a big lie.
So, what IS Qwest's sorry attempt at justification for capping bandwidth, since they cannot blame it on a "negative impact to other users sharing the same hub" like the cable operators do? | |
| | CopperMonkey
join:2007-12-18
united state
| Re: DSL offers no advantage over cable, unless you like slow spd So far the cap hasn't caused any problems as far as I can tell, my brother and I combined draw ~90 gigs down and 30-40 up per month, and haven't heard a peep from them. (running on 1.5 M down / 900 K up, would have 7 M down if the techs wouldn't be so slow with upgrading the terminal)
Their justification is probably something to do with money... but that's just an assumption.
On a side note I had read somewhere Qwest throttles torrent traffic, which I've found untrue (seeding torrents yields 100-110 KBps, download speed always varies with the seeds but there hasn't been any throttling). | |
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SRFireside
join:2001-01-19
Houston, TX
| said by id_deleted  :So, what IS Qwest's sorry attempt at justification for capping bandwidth, since they cannot blame it on a "negative impact to other users sharing the same hub" like the cable operators do? It never has been about sharing the pipe. ISP's still purchase bandwidth by the byte so when their customers are transferring more data than what the ISP pays for per user it's going to start raising some warning bells. | |
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MaQwest
@qwest.net | Re: There was something posted about this at the end of July Poor heavyd70 is waiting. My sooper dooper Qwest modem/router/wifi gives more info than I could ever digest. Perhaps you can start there. Not mine, yours  | |
| Chongo
join:2007-12-11
Phoenix, AZ
 ·Qwest.net
| Direct on Demand I have DirecTV and use the directv on demand feature. »www.directv.com/dod/dod.html
DoD requires broadband connection for 99% of it's content. There isn't any HD available yet, but I can be confidant in saying one movie is going to more than 1-3 gigs. Qwest is partnered with DirecTV. Is Qwest going start sending us nasty-grams for using DoD? | |
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PCaseyCO
@direcpc.com
| Be glad you don't have satellite! I just signed up for Quest service today since it's finally available to me, won't be activated for at least 3 business days. I currently have HughesNet satellite, go over 250MB (Yes I said MB) within a few hours and you get FAP'd (theirs is called Fair Access Policy) for 24 hours - all you can do for 24 hours is the most basic of browsing at less than dial up speeds. Of course they are kind enough to allow free downloading between 1 and 3AM my time.
HughesNet is also VERY fond of not telling you about any access limits until AFTER you are all signed, sealed and installed. 150 GB or more per month will be fantastic and it costs less and should be faster. I do think Quest is providing false advertising if they say "unlimited" they should have to abide by that, HughesNet just doesn't address it until after you are signed up. | |
| Hdawg25
join:2008-01-07
| Spoke With Qwest Today I spoke with Qwest's security group today because I had received my second letter for violating the excessive use policy. A little background, when I received my first letter, I was told by several people in Qwest sales and support that I needed to switch to the business dsl plan at three times the cost that I was paying for the residential plan because business dsl was unlimited and I wouldn't have to worry. I was even told that downloading terabytes would be fine. When I called the security group after the first letter I was told by the security group to disregard the first letter as it was probably an oversight and went out due to usage from my residential account before I switched to business. I received the second letter a week ago and when I called the qwest security group today I was treated very rudely and even flat out accused of being a liar for saying that I spoke with someone there last month who told to disregard the letter. When I finally got them to calm down they told me that no dsl plan was unlimited and that the person I spoke with in support (I called 8 times over the course of a week to be sure) was simply wrong and sucks to be me. I was told that I might as well go back on residential because business offered no benefit to me and was told to contact the loyalty group. I contacted the loyalty group and was told that yes both business and residential are unlimited according to all of the documentation that he had. When I pressed him for proof he came back with the EUP policy and said he was mistaken and transferred me to a credit group who transferred me to sales and a salesperson who kept trying to get me to switch to frame relay at $475 a month.
I would be more than willing to curtail my usage if someone could either tell me what the "magic number" is without using X many emails, x many mp3s etc and/or provide an easy way for me to track my usage.
sorry for the long email but I am curious if anyone else is running into the same thing where every group contradicts another and not being able to get a straight answer.
Hdawg | |
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maustin5
@iauq.com | Re: Spoke With Qwest Today 200gb, I work for Qwest in a retail store and after several emails, it sounds like the magic number is 200gb, I'm waiting on a more affirmative answer and I'll post later. | |
| | | Tiemmothi
join:2008-02-18
| Re: Spoke With Qwest Today I would be very interested in this number. I recently moved in with a roomate and between the 2 of us downloading tv shows and movies via netflix, Xbox live, iTunes and I get current anime shows via usenet, we got our first letter this week. Our router showed we downloaded over 400gb over the course of a month. On average 1 movie on Xbox live is almost 5gb (hd), and netflix movies are around 1gb, TV shows on itunes are around 500-800MB (we have 5 shows we regualarly download from itunes, per week pretty much) and i keep up with 3 anime shows via usenet at about 250mb per show per week. I think we went overboard on the 360 this month, as its not usual for us to download a movie a night normally, it was a new service and we were HD blinded (kinda like a dear in a cars headlights, hehe). I can see this unlimited cap becoming an issue as more and more people drop cable and go to IPtv and streaming media. oh and this (400gb) includes, wow gaming stream with ventrilo audio stream, a guild wars game stream and all applicable patches and software updates associated with such programs. | |
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