Jonbo298
join:2004-01-12
Council Bluffs, IA | Another offshoring victim...
I won't be looking at this company for an option then. I had considered it as a maybe since it seemed like they were in my immediate area. But with it going overseas, I don't want the aggravation of trying to understand them. |
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Realtech23
Premium
join:2006-03-27
Olean, NY
 ·RoadRunner Cable
| YEAH ANOTHER TIME WARNER COMPANY. Local company turns to Outsourced tech support to Canada. Except with Time Warner when they say the will help relocate you to ANY of there places they mean just the areas that are totally messed up and have no organizational skills to do the job right so everyone in the company hates it and will not want to work there after a year. I only speak from the people who have moved on and are hating it. Only ones i find liking there jobs are the select FEW that got one or 2 jobs in call centers they wanted.
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I am the Coyote |
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Techie714
join:2005-08-02
Anaheim, CA | Time to cancel service
I cant support a company that does not support the American worker here at home. I realize there are many pro arguments for off shoring but not in my book. |
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evilghost
Premium
join:2003-11-22
Springville, AL | I'm torn between terminating service or not. I want to send a clear message to executive management that I'm not going to support this type of behavior but in the end am I hurting the existing American employees? |
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halfband
Premium
join:2002-06-01
Huntsville, AL
| reply to Techie714
The great American economic paradox. We demand lower prices and will not support higher priced alternatives that provide higher levels of service. Outsourcing does it cheaper and works well for the first companies that use it. But when taken to its logical conclusion as more US jobs get out-soured there are fewer US customers to buy the products. You pass through a stage where those who have a job can buy stuff, and those who do not must be supported by those with a job. Eventually the US companies that outsourced no longer have any US customers, since they are all unemployed and the companies no longer can make any profit.
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Registered Bandwidth Offender #40812 |
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HyPeRbAnD
join:2006-01-07
Stow, MA
| reply to Techie714
The problem is everyone wants to pay next to nothing for the service. The only way a company can reduce cost is to outsource and eliminate jobs for Americans.
You get what you pay for; bad customer service and non American speaking phone support and Americans without jobs now.
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JSRoman
Premium
join:2005-03-10
Callahan, FL
| I have Windstream DSL
I have nothing put praise for Windstream. They provide DSL to me in an area that is pretty rural so I appreciate that. What I pay is not out of the ballpark and the few time I've had to call tech support their folks where helpful. Hell we had a nasty thunderstorm come thru a couple of weeks that knocked out dsl service for a couple of hours. By nasty I'm talking you better have found Jesus nasty. I called to notify Windstream service was out. The next day around 8am I get a call from a nice lady verifying if my service was back up. It had come back that same night. I understand that layoffs/outsourcing are not good for PR but sometimes they are necessary to grow a company. From what I read they seem to be offering a decent layoff package and Verizon will most likely pick up a good portion of those employees. Wish those affected luck and if they happen to be in Comcast area, check out the job opening at Comcast. Comcast is pretty much hiring like crazy in all markets.
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»www.seabee.navy.mil |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| reply to HyPeRbAnD
Re: Time to cancel service
I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. If the companies expenses rise, adjust the cost to your customer in a level manner. I suprised that companies do this after years of bad outsource PR.
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Burn a tire, but make sure you buy that carbon offset! |
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halfband
Premium
join:2002-06-01
Huntsville, AL
| said by S_engineer  :I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. What you say is true, but only for a small segment of the market. I do not see where service gets you a large following and I do not think your going to get "alot" of incremental income. For most Walmart items, service is not required, so the jobs move offshore. While for some service jobs, some customers will pay a premium for service, but I think the majority now believe they are "entitled to service" at the lowest possible cost which limits your market size.
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Registered Bandwidth Offender #40812 |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| reply to evilghost
said by evilghost :I'm torn between terminating service or not. I want to send a clear message to executive management that I'm not going to support this type of behavior but in the end am I hurting the existing American employees? Cancel. The remaining US employees will lose their jobs to offshoring eventually.
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Only SHATNER is Kirk. |
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC
| reply to JSRoman
Re: I have Windstream DSL
said by JSRoman :I have nothing put praise for Windstream. and the few time I've had to call tech support their folks where helpful. That's what you say now, but wait a couple on months when you have to call India for tech support and let's see if you are still singing their praises! I bet not!
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Best of luck
"Do, or Do not, there is no try!" Yoda
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Realtech23
Premium
join:2006-03-27
Olean, NY
·RoadRunner Cable
| reply to JSRoman
Outsourcing is only "necessary" when the Execs and Board wants to make MORE money for doing the same job. These companies outsource out of GREED not because they want to keep rates low for customers. If that is the case then why are companies that Outsource and those that do Not both have the same price hikes? One answer GREED!!!
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I am the Coyote |
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boober321
join:2003-07-15
Milwaukee, WI
 ·ViaTalk
| reply to halfband
Re: Time to cancel service
Funny how the same people that support the companies that promote this, and loose their jobs because of it, still tend to vote for the very politicians that support this practice. People are just plain stupid and self-serving. America- home of the ME! |
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halfband
Premium
join:2002-06-01
Huntsville, AL
| reply to Realtech23
Re: I have Windstream DSL
- Some outsource to increase profit/ROI (or as you say through Greed).
- Some outsource to grow the buisness by undercutting the competition on price.
- Some outsource to stay in buisness because in a generic comodaty market they can not compete in the same market with outsourced products.
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Registered Bandwidth Offender #40812 |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| reply to Realtech23
said by Realtech23 :Outsourcing is only "necessary" when the Execs and Board wants to make MORE money for doing the same job. These companies outsource out of GREED not because they want to keep rates low for customers. If that is the case then why are companies that Outsource and those that do Not both have the same price hikes? One answer GREED!!! Companies that have switched gears this quickly, from crowing about US customer service to outsourcing to India, aren't doing it for greed. They are doing it because their company is going down the drain. Look for Windstream to be sold because their company can no longer make it on their own.
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Internet News
My BLOG
My Web Page |
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Realtech23
Premium
join:2006-03-27
Olean, NY
·RoadRunner Cable
1 edit | ok so you are saying that Time Warner Cable is going down the drain then? Because Most of there Tier 2 internet tech support is Outsourced. That is the stand you are taking x 544348? Halfband i can see your 3 options but for most companies its greed. The "undercutting" of employees is to save money in the owners pockets so they keep making more and more at any cost. That is my thought.
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I am the Coyote |
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nutcr0cker
join:2003-04-02
Chandler, AZ
| reply to Jonbo298
Re: Another offshoring victim...
No offense but this is not the only company that is offshoring support. Haliburton, VP's company was on similar route after winning the no-bid taxpayer paid contracts to dubai. Earthlink is in similar boat. Qwest is even worst. In certain you even get tax breaks for outsourcing. So why not. I am not mad at Indians or chinese when our monarch George and his cronies decide to sell us out to the vested interests of big companies. I will vent my anger at the next election 
Even if they hire 10 indians to do the job of a single US tech worker. It is still cheaper. This company is atleast decent to offer them severance. Some of the bigger companies have offered nothing besides the pink slip. Maybe king George and his cronies should give more tax breaks to companies that outsource as King George said "They never stop thinking about new ways to harm our country and our people, and neither do we." |
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AR
Premium,ExMod 2001-04
join:2000-09-21
Toronto, ON
·Rogers Hi-Speed
| reply to halfband
Re: I have Windstream DSL
- And some hire in India because they can manage them better (overwork them, underpay them etc).
I was reading that the churn rate in India is 25%. So they'll be re-training a lot of those people. Not somewhere you want to be if you are a customer, using a company without a stable employee base. |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
 ·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| reply to nutcr0cker
Re: Another offshoring victim...
said by nutcr0cker :No offense but this is not the only company that is offshoring support. Haliburton, VP's company was on similar route after winning the no-bid taxpayer paid contracts to dubai. Earthlink is in similar boat. Qwest is even worst. In certain you even get tax breaks for outsourcing. So why not. I am not mad at Indians or chinese when our monarch George and his cronies decide to sell us out to the vested interests of big companies. I will vent my anger at the next election And when will it stop? What's the future for American workers? Everybody working Fast Food saying "Would you like to mega-size your fries with this order?"
Just how would the USA be able to afford Social Security, the Military, and a good standard of living? Answer: It won't be able to. [Collapse]
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| reply to HyPeRbAnD
Re: Time to cancel service
said by HyPeRbAnD : The problem is everyone wants to pay next to nothing for the service. I'd say the bigger problem is companies demand ludicrous profit margins and growth numbers to please the big stockholders. Gone are the days when making 10% profit was good. Now it's got to be 30% and it must GROW every year. If they miss their numbers, their stock tanks.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
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