ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
| Vonage sucks
They really are the "internet phone company". Their marekting tactics are horrid and even their customer retention agents suck serious ass.
I was a customer and will NEVER go back and would NEVER recommend Vonage's crap service to anyone.
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Macintosh Users Group Serving the Inland Empire |
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CycloneGT
join:2001-11-15
Boyds, MD
| Refer a Friend
So let me get this straight. Vonage has a promo where they ask you to "refer a friend" to them and give them their email address. Then when Vonage actually sends them an email soliciting service and plugging your name (since you refered them in the first place) and this is foul play?
Sorry, but if you gave Vonage their email info in the first place, then I don't see how you can be upset when marketers do what marketers do.
I say no foul here. Well, except for the punk friends who give out your email address in the first place. |
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NYR 56
join:2000-12-05
Smithtown, NY
clubs: | Andy Sernovitz is an Idiot
What did he expect when he gave Vonage all his friends email addresses for the refer-a-friend program? Seems like he wanted the reward for himself but not for Vonage to get anything out of it. |
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Mactron
el camino Real
Premium
join:2001-12-16
CM94sv
|  Desperate...
Vonage is in a tight spot right now and desperate for new customers/income. That doesn't mean they should cross the line as they did here.  I NEVER "Refer Friends" anywhere or time just because of this potential problem. 
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If only the Verizon CSRs worked this well. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs: | Some...
will complain about anything.
Oh well
Hob |
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exocet_cm
In memory of dadkins
Premium
join:2003-03-23
New Orleans, LA
clubs:  | Is Vonage in error?
quote:
Is Vonage in error?
Yeah, they suck. |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | reply to hobgoblin
Re: Some...
As well they should. |
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BuzzDar
join:2006-01-28
West Frankfort, IL
 ·magicjack.com
| reply to NYR 56
Re: Andy Sernovitz is an Idiot
said by NYR 56  :What did he expect when he gave Vonage all his friends email addresses for the refer-a-friend program? Seems like he wanted the reward for himself but not for Vonage to get anything out of it. That is what i am thinking.... Dont give out your email address for a promotion and expect it not to be used for anything. |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | reply to NYR 56
worth repeating: Andy Sernovitz is an Idiot |
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Julio
Bachatero y Que?
Premium
join:2003-03-19
Brooklyn, NY
clubs: | User is in error
those users are stupid. it's normal refferal stuff. dont see how it's any different then with any other refferal. |
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knightmb
Everybody Lies
join:2003-12-01
Franklin, TN
 ·AT&T DSL Service
| reply to CycloneGT
Re: Refer a Friend
Contact the Spam Department |
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dodgetech2
join:2002-01-01
Gouldsboro, PA
 ·ProLog
·Vonage
| reply to CycloneGT
said by CycloneGT :So let me get this straight. Vonage has a promo where they ask you to "refer a friend" to them and give them their email address. Then when Vonage actually sends them an email soliciting service and plugging your name (since you refered them in the first place) and this is foul play? Sorry, but if you gave Vonage their email info in the first place, then I don't see how you can be upset when marketers do what marketers do. I say no foul here. Well, except for the punk friends who give out your email address in the first place. Exactly....These emails were given to them by customers....they didnt "harvest" them...
Andy gives out his friends emails in an effort to get a few months free for himself, and then complains when Vonage uses those emails...what an idiot.
What outcome did he expect? |
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Karride
Slower Traffic Keep Right
Premium
join:2000-04-17
Germantown, TN
·AT&T Southeast
 ·Dish Network
1 edit | I wish to complain!
I went in a store and put some stuff in a basket that I wanted and they asked me for my credit card information before I left, so I gave it to them. Then this month THEY CHARGED MY CREDIT CARD!!! WTF!!!!  |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
 ·Verizon FIOS
·Verizon Online DSL
| reply to ColorBASIC
Re: Vonage sucks
Dropped Vonage a long time ago, They sucked for me too.
But, I don't see the big deal here. Every computer made since 1978 has a DELETE key.
Use it....
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O&A back on XM! Found promo code to get free activation and 3 free months. PM me if interested! |
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keyboard5684
join:2001-08-01
Youngsville, PA
·Teliax VOIP
 ·WestPAnet Inc.
·WestPAnet Inc. CA..
| reply to ColorBASIC
These are email addresses that customers gave to vonage. It is not like some massive spam sent from vonage to random addresses, this is legit email, sent from Vonage in your name if you put YOUR friends email in.
I have had Vonage for years and none of my friends got any email... because I DID NOT PUT MY FRIENDS EMAIL ADDRESSES INTO A FORM!!!
My service has been great, no problems at all. Please tell us more oh wise one, why does Vonage "suck". |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | this douchebag is deleting unflattering posts
dear Andy, stop deleting unfavorable posts to your anti-vonage blog. it makes you look like even more of a tool that your post does. |
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MJRudzik
join:2002-01-13
Independence, MO
| Stupid...
I mean to submit an email in any form is to assume it might get spamed... to submit an email on a form titled "refer a friend" is to guarantee it will get spamed and that your name might be used in the spam. This should have been no surprise to Andy or anyone else. |
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supernac
join:2003-03-26
Springfield, MO | reply to Mactron
Re: Desperate...
How did they cross the line?? That's like complaining about receiving a catalog in the mail when you signed up for it in the first place. |
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mikesco
join:2006-02-17
South Hadley, MA
| poor etiquette
If a company is has a refer a friend promotion and you put in a friends e-mail address, I would agree that the person is giving permission for 1 e-mail to be sent immediately with the referrers name attached. For them to use the information multiple times at a later date, while not illegal seems to me at least poor etiquette. |
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Mactron
el camino Real
Premium
join:2001-12-16
CM94sv
| reply to supernac
Re: Desperate...
said by supernac :How did they cross the line?? "The e-mail addresses were plugged in (sometimes years ago) as part of Vonage's refer-a-friend program."
This stuff comes back to haunt you friends .
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If only the Verizon CSRs worked this well. |
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