slcpd6469
join:2003-09-25
Saint Louis, MO
 ·Charter Pipeline
| missed appt
There is just something about finding out that your appt was canceled by the tech 2 hours after he was supposed to show up that annoys me. That was after 2 calls to Charter asking where he was and being assured he was on his way. Now they want me to take a day off of work, thats why I made the appt for Saturday in the first place. |
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DragonFire
join:2000-07-15
Rolla, MO
 ·AT&T Yahoo
| Been there Done that
I'm 40 miles west of St.Louis but when I had Charter years ago it was nothing but problems. I have Direct Tv now and whats funny is my neighbor's cable (charter) goes out more during a thunderstorm then out Direct TV.
They also refuse to offer there HSI service in my area saying there isn't enough demand for it. Good thing AT%T (SBC) came along and offered DSL 4 years ago. Out of the 10 houses on just my street, 8 of us have DSL... Oh yeah Charter there is no demand....
Charter just sucks and I wish they would go under or be bought up by . |
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MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs: | 8 customers is not a big base |
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shoan
join:2006-02-27
Benton, AR
| it is when it is when it is 8 out of 10 on one, here is the word for you STREET not town or even charter area for the service area. That is 80% penetration for one street. So if you see this in one small area it is more than likely this way every where they can get dsl. |
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MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs: | If you went around gathering signatures of people around your area and showed 80% want HSI it would be more convincing argument. |
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nightshade74
Yet another genxer
Premium
join:2004-11-06
Prattville, AL
·Knology
| reply to DragonFire
Yep. I ran from Charter 4 or 5 years ago to DirecTV.
They had a "Ditch the dish" drive after I had DirecTV
for a couple of years. It was a good 1 year promo
so I thought what the heck. They missed the installation
appointment.
A bulb went off in my head and I said "nevermind"
// Still with DirecTV
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Contractor Problems ug....
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arcable
@comcast.net | reply to shoan
what? i can hardly understand your post. |
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HangemALL
@megapath.net | Welcome to the e-Age!
Welcome to the e-Age where corruption is King and anything goes. Authorities don't have a snowball's chance in Hell of controlling the criminals and the criminals know it so they just rape and pillage all day long. |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | poor value for money
Charter set itself up for failure in the saint louis area by buying out the other systems and taking on such a huge debt load.
--
no sig |
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RayW
Premium
join:2001-09-01
Layton, UT
clubs:
·XMission
| Do not annoy the media
I am surprised that they did not realize the customer being treated normally was the media. OOPs.
Also noted that they apparently did not address the other complaints, just stroked Tech Talk and made noises like in the past.
Wonder how many people will take up the phone to Stephen Trippe, Vice President and General Manager, Charter - St. Louis (314-965-0555 or steveGM@chartercom.com) or call the francise board?
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I am not lost, I find myself every time. |
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tsu9
join:2001-08-17
Wheeling, IL | reply to MysticGogeta
Re: Been there Done that
A better question would be, if Charter is this bad, would they want service from them? |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| reply to RayW
Re: Do not annoy the media
Not many. They'll just hear busy signals, ring-no-answer or a message saying "all agents are busy now, call back later" as usual. My parents had Charter in that area. Charter set the standard for poor service that all other cable outfits try to stay one point above.
--
Toolmaster of La Grange.
The Buck Starts Here. |
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hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
| reply to RayW
If you pay people well below what the industry pays then you can expect to find poor service. The telephone company pays well and it's difficult to get job (field job that is) with them, whereas the Cable Co's will hire any pole monkey for 10hr to do the job. It's all about the quality of people these companies hire and the money that they pay them. I think the quality of the employees and pay are important factors in the telecommunications industry.
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I have an imaginary friend, and his name is God. |
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2kmaro
Think
Premium,ExMod 1 BC
join:2000-07-11
ColossalCave
clubs:
| reply to slcpd6469
Re: missed appt
Besides drowning, death at the burning stake, and being drawn and quartered, one of my great fears in life has been moving to an area where the only broadband offered was from Charter.
Just an observation from about 6 yrs of watching Charter related posts here at DSLR/BBR/DSLR. I could have misinterpreted things, I suppose.
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...then THINK! again!! |
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nunya
SEE ROCK CITY 475 MILES
Premium,MVM
join:2000-12-23
O Fallon, MO
clubs:
 ·AT&T CallVantage
| They suck.
Charter sucks. I worked for them. They are overpriced and have very poor service. As mentioned above, you get what you pay for. The average Charter guy makes less than $12.00 / hr with little or no benefits. Quality people don't last long @ that rate.
The best thing Charter can do is try to make itself more attractive for a buyout - before the next scandal hits.
CenturyTel (no AT&T around here), one of the most overpriced ILECs in the country, is still a better deal than Charter.
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The essence of war is violence. Moderation in war is imbecility. |
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Carnth
join:2000-06-25
Covington, LA
·AT&T DSL Service
| Charter Stinks
I too am sad that I have no other choice than Charter. I moved, to where DSL wasn't available and am regretting it ever since.
My Service was out over the weekend, I called and asked for a service credit (why pay for service you are not receiving?). Maybe if enough people do it, they would have decent service.
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____________________
Carnth |
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ff1324
Everybody Goes Home
Premium
join:2002-08-24
On Four Day | reply to 2kmaro
Re: missed appt
Thanks, 2kmaro, I just spewed coffee all over my keyboard. |
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TigerNutz
Laissez les bons temps rouler
Premium
join:2000-12-23
Little Rock, AR
 ·AT&T U-Verse
·AT&T Yahoo
·AT&T Southwest
·Cox HSI
1 edit | M$ henchman
Isn't the top dog at Charter one of Bill's good 'ole boys?
Peter Allen?
Oops my bad...PAUL Allen
(it was close  )
enuff said....
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Sirius rocks! |
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MadMANN
Premium
join:2005-08-19
·Comcast
| Ooops
OUCH. . . .
If there is anything I have learned being in the service industry so long, it's to treat every customer as you would your boss. They ARE contributing to your paycheck, after all. If you treat them as such while upholding company policies, you'll make your company that much stronger.
All that being said, you absolutely CAN NOT drop the ball for a second with a customer who happens to be a media outlet. They'll use their power. I remember awhile ago the power company overcharged thousands of customers and after a write-up in the paper, they were giving credit while balled up in the fetal position. |
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RurouniQ
@charter.com
|  Terrible service
I was without service for 3 weeks because one of their men accidentally disconnected my physical line while working on someone else's in the same apartment building. They did not come out to repair it, even though when someone finally did take a look at it (my father) he fixed it in 5 minutes. On top of all this, they refuse to refund me for the downtime. The next apartment I choose will be based on where I can get other service besides Charter. |
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