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Comments on news posted 2006-07-26 13:10:40: Consumer Affairs realizes something we've been talking about for over a year: that Verizon's "unlimited" wireless EV-DO broadband service is actually limited to 10 gigs a month or so, and features an end-user agreement that restricts everything but s.. ..

page: 1 · 2 · 3 · 4
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rit56

join:2000-12-01
New York, NY

1 edit
Net Neutrality

and they want us to believe they will not restrict any web sites. liars.... corporate liars. lock them into the contract and change the rules... liar liar... caught being dishonest. net neutrality anyone?


hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
unlimited != limited. End of story
Just tell the users that they are limited and quite greasing them with cryptic and misleading marketing ads.
--
Just where are we going?
And what's with the handbasket?


pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

BULLSHIT!

If most other ISPs dropped the references to "unlimited" access because of these things, then Verizon needs to do the same for its EV-DO product.

This is one of those few situations where regulatory agencies need to step in and tell Verizon that this isn't even remotely legal.
--
Tancredo 2008!


BuriedCaesar
It's Not Polite To Stare.

join:2004-03-27
Richardson, TX
·AT&T U-Verse
·AT&T Yahoo

reply to hopeflicker
Re: Net Neutrality

said by hopeflicker See Profile :

unlimited != limited. End of story
Just tell the users that they are limited and quite greasing them with cryptic and misleading marketing ads.
And just how could they possibly sell their cryptically constructed and multi-tiered service packages if they didn't? Hmmmm???
--
That was preposterous! Utter Nonsense! Totally unsupportable drivel! You can't be serious!....Um, what did you say?


hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
reply to pnh102
Re: BULLSHIT!

*Hopeflicker* waiting for the industry shrills to defend their corporate pigs.
--
Just where are we going?
And what's with the handbasket?


insomniac84

join:2002-01-03
Schererville, IN

They need to fix advertising.

If they are going to claim that the wireless spectrum is limited for data services, they need to stop advertising them like any home broadband connection.
They need to drop the terms unlimited and broadband and just call it a 10gig a month data service and charge a hefty fee for each gig after the 10.

ITALIAN926

join:2003-08-16
Stratford, CT
reply to hopeflicker
Re: BULLSHIT!

Nope, Im usuallt pro Verizon, but using the word UNLIMITED is just wrong. They should say "unlimited web browsing"


hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA

said by ITALIAN926 See Profile :

They should say "unlimited web browsing"
Hell, I'll accept that in their ad
--
Just where are we going?
And what's with the handbasket?


hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA

reply to insomniac84
Re: They need to fix advertising.

said by insomniac84 See Profile :

If they are going to claim that the wireless spectrum is limited for data services, they need to stop advertising them like any home broadband connection.
They need to drop the terms unlimited and broadband and just call it a 10gig a month data service and charge a hefty fee for each gig after the 10.
Yep, users will ACCEPT and still buy their services if they even have a 10gig cap.
--
Just where are we going?
And what's with the handbasket?

RayW
Premium
join:2001-09-01
Layton, UT
clubs:
·XMission

reply to insomniac84
Yeah, but all they have to do is point at the McDonald's ads and say "Creative advertising!" (when was the last time you got a hamburger that was even close to the picture shown? And do not try to sue, that was done and the fast food industry won.)
--
I am not lost, I find myself every time.

WirelessMajr
Premium
join:2005-08-03
College Place, WA
I have a buddy who vacationed in Hong Kong for a month. He showed me a picture of his Big Mac...it looked EXACTLY like the picture.

Its just here in the States


John Galt
Forward, March
Premium
join:2004-09-30
Happy Camp
They Picked....

...the wrong group to piss off, I would say.


--
A is A

Hasher

join:2000-06-19
Rocky River, OH
·AT&T U-Verse

reply to WirelessMajr
Re: They need to fix advertising.

I have been a long time Verizon Customer but am starting to rethink my service when my contract is due in 2007. I am tired of these people saying we give you "Unlimited" Service only to find that the "Terms of Service" state you cant do this or that, and effectively restrict you to no usage at all and charge you an arm and a leg.

If you want to limit your service then don't use the word UNLIMITED.


batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL

Verizon didn't advertise so they got slammed.

ConsumerAffairs.Com said
quote:
We are supported entirely by advertising and are not affiliated with any other consumer organization, government agency or corporation.
Verizon should have advertised on their site like third party DSL providers and WiFi providers do. If you live by advertising you are not independent.


hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA

reply to RayW
Re: They need to fix advertising.

said by RayW See Profile :

Yeah, but all they have to do is point at the McDonald's ads and say "Creative advertising!" (when was the last time you got a hamburger that was even close to the picture shown? And do not try to sue, that was done and the fast food industry won.)
We're talking about definitions here, not pictures. Not every single hamburger will look the same.

Hamburgers are not uniform

unlimited has a defined meaning
--
Just where are we going?
And what's with the handbasket?


phriday613
Your Avatar Is Nice... For Me To Poop On
Premium
join:2002-02-06
Eastchester, NY
clubs:

reply to rit56
Re: Net Neutrality

my favorite is their "family share plan" ads: Its only $10 extra..

You can only do that family share option with a $69.99 plan.. so its CHEAPER to get 2 x $35.99 plans then to pay $69.99 + 10 extra!

misleading people is not right.. either that, or anyone who is stupid to do the plan needs to learn to read..
--
"Forewarned is forearmed..." -gwion

MrBentor

join:2003-02-18
Seattle, WA
·Comcast

reply to insomniac84
Misleading and obfuscated

VERY CLEARLY it states in the LETTER and ADVERTING "Unlimited"

Jeffrey Nelson, Verizon Wireless spokesman, said that calling the service, "unlimited" is not misleading.
VERY CLEARLY it states in the LETTER and ADVERTING "Unlimited"

"It's very clear in all the legal materials we put out," he said. "It's unlimited amounts of data for certain types of data," he said.
VERY CLEARLY it states in the LETTER and ADVERTING "Unlimited"

Verizon's terms and conditions hardly go out of their way to explain the limits on the company's "unlimited broadband access." Only once in the 20-page terms and conditions brochure, is the restriction explained, and then it is sunk in the final page in a sea of small font.
How Jeffrey Nelson, Verizon Wireless spokesman, can claim "unlimited" is not misleading and that it is very clear they mean "unlimited" for "certain types of data" when in fact they are not very clear is beyond credulity . If I were to have them in my court I would ding them for willful obfuscation. I would rule in a tort action against Verizon for improperly using the word “Unlimited” when in fact it is “limited.”

Legally it is calling non-fat milk 2%., or it calling “bottled artesian water” “purified city water;” which would bring you a nasty visit from the FDA.

As it is buried near the end of 20 pages of “terms and conditions” then they are indeed not clear when they are in direct opposition to the statement made both in their advertisements and their warning letter. For the contract and the advertisement to have legality they would not only have to state specific limits on their terms and conditions but they would have to make a [*] disclaimer on the advertisement.

The FTC could smack them pretty hard I think based on the conflict herein for violations of the “Truth In Advertising” rules.

[*] "Unlimited" doesn’t mean unlimited but means up to certain secret limits on certain kinds of data only.


DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
Best line ever!

"It's unlimited amounts of data for certain types of data"

ITALIAN926

join:2003-08-16
Stratford, CT

reply to WirelessMajr
Re: They need to fix advertising.

quote:
I have a buddy who vacationed in Hong Kong for a month. He showed me a picture of his Big Mac...it looked EXACTLY like the picture.

Its just here in the States
Well, thats only because we're the fattest country on Earth and the consumers dont give a damn what it looks like. They just swallow blindly.

kauiman3

join:2002-08-16
Redondo Beach, CA
reply to DaSneaky1D
Re: Best line ever!

Notice the letter is not signed. Chickens...
I beleive in court this means the letter is not valid? Any lawyers out there?
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