blueeyesm
join:2003-09-05
Waterloo, ON | Sounds like...
... these techs are just like Rogers techs - not educated properly, not kept up-to-date, and not caring enough to find out. |
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moonpuppy
join:2000-08-21
Glen Burnie, MD
1 edit | Note to companies......
....if you want to implement bandwidth caps, get everyone on board before you implement them. 
Typical stupidity in a corporate environment. |
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McLovin
Chicka chicka yeah
Premium
join:2005-06-12
Fairbanks, AK
clubs:
4 edits | Nothing wrong with 50GB....
If I could even download 50GB a month over my dialcrap, I'd be happy. |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| reply to blueeyesm
Re: Sounds like...
said by blueeyesm  :... these techs are just like Rogers techs - not educated properly, not kept up-to-date, and not caring enough to find out. Tough to care too much when you're making $15/hr and management is only concerned with how many calls-per-hour you take, no? |
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Thaler
Premium
join:2004-02-02
Encino, CA
1 edit | said by vpoko :Tough to care too much when you're making $15/hr and management is only concerned with how many calls-per-hour you take, no? They pay Indians that much? Holy crap! I thought we outsourced in order to save money?
(edit) Wait...this is Canadian money. Um, what's the conversion rates over there again? Unless it's 3x+, it's still better paying than minimum wage here. |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| said by Thaler :said by vpoko :Tough to care too much when you're making $15/hr and management is only concerned with how many calls-per-hour you take, no? They pay Indians that much? Holy crap! I thought we outsourced in order to save money? (edit) Wait...this is Canadian money. Um, what's the conversion rates over there again? Unless it's 3x+, it's still better paying than minimum wage here. I wasn't even talking about outsourced techs in India, the above is doubly true for them. |
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rradina
join:2000-08-08
Chesterfield, MO
| reply to Thaler
said by Thaler :said by vpoko :Tough to care too much when you're making $15/hr and management is only concerned with how many calls-per-hour you take, no? They pay Indians that much? Holy crap! I thought we outsourced in order to save money? (edit) Wait...this is Canadian money. Um, what's the conversion rates over there again? Unless it's 3x+, it's still better paying than minimum wage here.
Local outsource firm bills: $15/hour
National outsource firm bills: $12/hour
India-based, US-owned outsource firm bills: $9/hour
India-based, Indian-owned outsource firm bills $6/hour
Indian worker makes: $3/hour
We have several Indian contractors who work for us. They are not yet residents but they are working on their green card. There are a lot of firms who specialize in the green card process. We pay $105/hour for one poor fellow. He sees less than half that. He doesn't live in our metro area and has to pay his own travel and living expenses. His billable rate goes through three contracting firms before what's left gets to him. |
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Unregistered user
| reply to moonpuppy
Re: Note to companies......
Or better yet, tell the user the truth: the service really isn't unlimited. After all, if there are limits, it's not unlimited access.
Someone is going to sue one of these providers over this someday. |
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averagedude
join:2002-01-30
Mesa, AZ | Truth? You can't handle the truth!  |
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sdafasdf
@sympatico.ca | reply to Thaler
Re: Sounds like...
.85 cents american buys 1 canadian dollar |
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nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
 ·Cox HSI
 ·Speakeasy
| reply to rradina
said by rradina :We pay $105/hour for one poor fellow. He sees less than half that. Umm... What percentage do you think a US citizen gets as an employee of a consulting company? The only way a consultant ever sees more than a small fraction is if he's a direct contractor (i.e., 1099'ed directly to the end-employer).
-tom
--
"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased) |
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tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
| Yup... "unlimted" is not unlimited
We all know when companies implement such policies that they _never_ tell their customer service people what is going on. One of two reasons... either they are so stupid they simply forget that this might be a good idea, or the know as soon as the official word gets out that they will get damned by anyone who finds out they are trying to place a cap on their "unlimited" service.
What does "unlimited" mean if not the speed of the service? Oh, the data is unlimited! That's good to know. (morons!)
»www.primustel.ca/en/residential/···west.htm
"High Speed Internet with Unlimited Access" |
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Bait_hammer
join:2002-12-16
Victoria, BC
| Its the standard broadband mantra, it refers to not having time quotas like dialup.
As for not informing customers, if you look carefully through your TOS it will have lines like.
quote:
1.d. This Agreement may be changed and updated from time to time by Primus, on advance notice to you. Primus will also post an updated version on its website available at »www.primustel.ca/en/legal/termsofuse.htm. If you do not accept a change, unless you are in a fixed term agreement, you may terminate this Agreement upon at least 30 days advance written notice to Primus. You cannot change this Agreement.
or
quote:
5 System Resource and Utilization
a. Primus will use all commercially reasonable efforts to allocate system resources. As part of resource allocation, Primus may limit, restrict or prioritize access to system resources, including CPU time, memory, disk space, session length, and number of sessions.
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envoid
join:2002-12-21
Duluth, GA
1 edit | reply to tcope
said by tcope :We all know when companies implement such policies that they _never_ tell their customer service people what is going on. One of two reasons... either they are so stupid they simply forget that this might be a good idea, or the know as soon as the official word gets out that they will get damned by anyone who finds out they are trying to place a cap on their "unlimited" service. What does "unlimited" mean if not the speed of the service? Oh, the data is unlimited! That's good to know. (morons!) » www.primustel.ca/en/residential/···west.htm"High Speed Internet with Unlimited Access" I highly doubt they're telling their first line support. Was never told about ANYTHING when was doing same thing. Why? First line isn't cared about. And maybe to hide this and make it so it seems like a mix-up.
Now, for "High Speed Internet with Unlimited Access". Break it up. "High Speed Internet" is the service they offer, though they are offering it with "Unlimited Access" to it. Unlimited access and unlimited internet are very different things, but rarely so to the lay-person. But the ISPs don't care, they'll let you keep thinking it and say "sorry, it's only unlimited access. we can throttle it whoever we want" when they cut you from using their service more than 20% (guessing). Also, they keep the confusing service name so people will think it is unlimited. In a way it could be false-advertising, but wouldn't hold up because the wording is legal.
So to sum,
"Unlimited Access" means you can access it 24/7/366 (including leap years), just can't use it maxed out for that amount of time.
"Unlimited Internet" should mean you can access it and max your connection 24/7/366, tho i believe some ISPs don't look at it that way. That i believe is false advertisement because the wording does NOT mean limits in any sort, except the data speed limit of whatever "up to" speed they offer in their service which is shown in the service offering.
This inevitably will need to be brought to the Courts in order for all of this wording to be straightened out. |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to tcope
said by tcope :"High Speed Internet with Unlimited Access" Unlimited access != Unlimited USAGE
--
You can never be too rich, too thin or have too much Bandwidth |
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envoid
join:2002-12-21
Duluth, GA
| said by dvd536 :said by tcope :"High Speed Internet with Unlimited Access" Unlimited access != Unlimited USAGE lol exactly what i was trying to say |
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biznatch11
join:2004-11-21
London, ON | reply to dvd536
Aren't you using the internet if you're accessing it? How can you access it without using it? Can you access TV without using it? I guess you could stare at the cable box. |
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rradina
join:2000-08-08
Chesterfield, MO
| reply to nixen
Re: Sounds like...
Unless we're talking a fresh college grad working for a large national firm that's billing $150/hour and paying peanuts or a position where work is not constant (10 or 20 hours/week max), that shouldn't be the case. As a software developer (consistent 40+ hour weeks) I contracted from 1993 to 2001 and depending on the firm, I was directly paid anywhere from 50% to 70% of my rate. This is with 401K matching and benefits.
Consulting companies certainly get a decent cut but unless it's a bad deal (like my Indian associate or the college grad) or a low utilization position, the worker generally gets a fair share of the billable rate. |
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nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy
| said by rradina :Consulting companies certainly get a decent cut but unless it's a bad deal (like my Indian associate or the college grad) or a low utilization position, the worker generally gets a fair share of the billable rate. Or, unless it's a salaried position for which the individual engagement rates vary and utilization varies week to week.
-tom
--
"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased) |
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Cheddarhead
Ain't Nuthin But A Thang
join:2002-02-19
Hudson, WI | Meh
I download one meelion terafloppers of prOn every week... whats the big deal? |
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