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Comments on news posted 2005-08-21 12:08:31: The newsstand issue of Consumer Reports this month tackles broadband providers, and concludes that there is no longer a huge difference between cable and DSL (Asbury Park Press) Users in our Direcway forum point out that the survey was none too kind.. ..

page: 1 · 2 · 3
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mooty

join:2001-01-28
Riverdale, GA

No Difference between cable and DSL ?

The only difference between the USAF and the USF is the letter 'A', but because cable and DSL are, ehhh.. (cough, cough), soooooooo similar, the USAF and the USF have much more in common than previously thought - they both ride on air.
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

 Users unhappy with most providers

The Consumer Reports survey finds that most users are pretty unhappy with aspects of both DSL & Cable providers. And DSL does worse than cable in most areas. A couple of Cable providers do better than the rest - Earthlink, Cox, RoadRunner, and Optimum Online.


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baddata

Consumer Reports

needs to be investigated themselves.


djrobx

join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable


1 edit
reply to TKJunkMail
Weak article

It's hard to take any article seriously that has this:

quote:
For the best values in broadband service:
11 SBC Yahoo
12 Verizon
There’s a good likelihood that one or both of these DSL services are available where you live.
One or BOTH? I don't think I've ever seen a location where BOTH were available!

Why did they bother lumping Earthlink into their survey? It's not really fair to consider ONE competitive ISP. It makes Earthlink look a great ISP, where the reviews here show it to be mediocre. Even though Earthlink tops their charts, they don't recommend it in the editorial!

I think CR's 2002 Broadband article was better. It was short and sweet, and recommended users come to Broadband Reports to get the scoop on their ISP choices.

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\\ROB - a part of the SCB local network

ProGamer1990

join:2005-07-27
Bedford, VA
 reply to baddata
Re: Consumer Reports

The only thing in my area is Direcway. I can't get Wireless,Dsl,or Cable in my area. I live 10 miles from Bedford VA. It's 2005 and nothing.

AJ023

join:2001-12-25
Forest Hills, NY

reply to baddata
Actually Broadband Reports needs to be investigated for manipulating information on here and taking stories out of context and for intentionally manipulating news headlines. If there is payoffs involved (payola) such could warrant a lawsuit againt Broadband Reports. HAVE A NICE DAY BROADBAND REPORTS!

Satellite providers would have all fared last because of latency. This was not a fair comparison because satellite is for RURAL AREAS with no other access available.


Heterman
Premium
join:2004-02-28
Fayetteville, AR

said by AJ023 See Profile:

Actually Broadband Reports needs to be investigated for manipulating information on here and taking stories out of context and for intentionally manipulating news headlines. If there is payoffs involved (payola) such could warrant a lawsuit againt Broadband Reports. HAVE A NICE DAY BROADBAND REPORTS!
Please explain.


entropy1
Premium
join:2002-09-25
reply to AJ023
Someone had too much to drink already today.

AJ023

join:2001-12-25
Forest Hills, NY

reply to ProGamer1990
ProGramer1990: Actually, there are satellite providers (several) but with that being said, your 100% right, rural areas ARE limited to satellite so this was NOT a fair comparison. Companies arent last because they want to be, its because of the design and nature and limitation and costs involved, etc. etc... so rural areas get SATELLITE.

This article treated Direcway unfairly and that was uncalled for.


Heterman
Premium
join:2004-02-28
Fayetteville, AR

said by AJ023 See Profile:

ProGramer1990: Actually, there are satellite providers (several) but with that being said, your 100% right, rural areas ARE limited to satellite so this was NOT a fair comparison. Companies arent last because they want to be, its because of the design and nature and limitation and costs involved, etc. etc... so rural areas get SATELLITE.

This article treated Direcway unfairly and that was uncalled for.
And how is this DSLR's fault?

AJ023

join:2001-12-25
Forest Hills, NY


2 edits
"Users in our Direcway forum point out that the survey was none too kind to the satellite provider, which they called the "worst provider in our survey," offering "relatively low satisfaction at a very high price.""

This statement was uncalled for and is NOT CORRECT. They did NOT compare Direcway to any other satellite provider. They used the word none too kind as if there was an issue with Direcway specifically. There was NO COMPARISON OF ANY SATELLITE PROVIDERS to Direcway! Satellite is completely different than other broadband types and is notoriously weaker and the customer know this unfortunately and is due to design of satellite broadband. This article was 100% biased against Direcway for no reason. All because consumer reports only rated 1 Satellite provider?

Had consumer reports rated other satellite providers they would have been all rated in the bottom, however Direcway could have been the top of the class possibly. We just dont know.


Heterman
Premium
join:2004-02-28
Fayetteville, AR


1 edit
said by AJ023 See Profile:

"Users in our Direcway forum point out that the survey was none too kind to the satellite provider, which they called the "worst provider in our survey," offering "relatively low satisfaction at a very high price.""

Let me see if I can clear this up.

said by dslreports:

"Users in our Direcway forum point out that the survey was none too kind to the satellite provider, which they Consumer Reports called the "worst provider in our survey," offering "relatively low satisfaction at a very high price.""



CPUYODA

join:2003-01-25
Johnson City, TN
reply to entropy1
Sprint had better be looking,,,,

Seems like Sprint had better get on the ball about ping times....;)
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TTLoonie

join:2005-03-16
Coquitlam, BC
reply to AJ023
Re: Consumer Reports

Bwahahaha - Thanks for making me laugh with your ridiculous post, AJ023.


NEP1611

join:2002-03-27
Northford, CT

reply to djrobx
Re: Weak article

I agree, it sounds like the writer there doesn't have a clue as to how local phone service works. The next district I hear of that has SBC and Verizon to pick from will be the first.

To an extent, I think this goes to the entire article. In general, people will probably not have more than two or three of these providers available for their purchase, if that. So how much good is it, really, to know that Cox scored higher than Comcast, when all you can get is Comcast? Definitely not like when they compare pretty much anything else, where all of the products are available to be purchased (i.e., you don't have to live in the Maytag franchise area to buy a Maytag dishwasher.)


hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:
·QuantumVoice
·AT&T Southeast
·RoadRunner Cable

Who cares.

Really who cares what consumer reports said. Alot of people are stuck with either cable or dsl and cant get both to see which on is better.

Hey consumer reports, ask the bells why alot of us dont have dsl, so we can give you OUR OWN REPORT. IN THIS FORUM.

just my .02 in this BS.


Tsume

join:2004-02-23
Johnson City, TN
reply to TKJunkMail
Re: Users unhappy with most providers

The ratings for COX seem pretty much right on the mark.

bcgore

join:2004-02-18
Acton, ME

Direcway

My question is (haven't read the article) was Consumer Reports complaining about the technical aspects of the Direcway service or the customer service? I know someone who used them a while ago for a business account and had significant problems with hardware limitations, rampant virus infections in their network, and poor customer service. I hear they have made technical improvements since then, but I don't know since he dropped them after about about a year.


G_Poobah

join:2004-01-17
Schenectady, NY

reply to AJ023
Re: Consumer Reports

Unfair? How?

This is a comparison of broadband providers. Directway IS available anyplace cable modems/dsl is available, so needs to be compared to them.

i.e. I can get cable/dsl or directway where I am. After reading this article, I would never even consider directway over the other options. It IS a bashing of directway, but it's correct for two reasons:

#1: If you have a choice between directway and cable or dsl, you would be a fool to choose directway

#2: Just because directway is your only choice, doesn't mean that it still doesn't suck.

bottom line: directway sucks. sure, sometimes it's the least suckiest option of sucky options, but it still sucks. The fact remains, it sucks, and the review is fair in saying that it sucks. Complaining that it's unfair doesn't change the fact that it sucks.
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Grand Poobah

wtansill
Ncc1701

join:2000-10-10
Falls Church, VA

reply to djrobx
Re: Weak article

said by djrobx See Profile:

It's hard to take any article seriously that has this:

quote:
For the best values in broadband service:
11 SBC Yahoo
12 Verizon
There’s a good likelihood that one or both of these DSL services are available where you live.
One or BOTH? I don't think I've ever seen a location where BOTH were available!
This is why I stopped reading Consumer Reports. Any time I've read one of their reviews on a suject I knew something about, it has been so riddled with inaccuracies that I've found the article useless. I gave up on them years ago.
--
That which does not kill me merely prolongs the agony.
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