File Quit
Mac Geek
Premium
join:2002-11-28
| It's sad...
You would think they would keep a close eye after that major outage last week. Oh well, we have backup DNS servers 
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Apple rules!!! Get an iPod and iBook today, what's to lose? »www.apple.com |
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Newegg
Supreme Ideology
join:2004-11-14
Atlanta, GA
1 edit | Level3 DNS servers
I wonder why Level3 don't get pissed off with all the people using their servers.
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30Mbit makes 6Mbit look like dialup around here. |
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neftv
join:2000-10-01
Broomall, PA | Educate me
What can cause a DNS server to hic up?
And why can't Comcast just do a DHCP refresh to all subscribers so that they get functioning DNS server either like 4.2.2.1 etc when they know they have a long repair ahead of them? |
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neftv
join:2000-10-01
Broomall, PA | reply to Newegg
Re: Level3 DNS servers
Why should they? Actually it's good PR. |
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secerbegovic
Premium
join:2002-01-01
Jacksonville, FL | reply to File Quit
Re: It's sad...
i could not surf at all, but managed to keep my connection to www.di.fm without a problem. Comcast started to have issues like they used to, wonder how many more will happen  |
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sitrix
join:2002-04-15
Tacoma, WA
| reply to File Quit
Yup, very sad and their phone system is HAMMERED badly... DSLR to the rescue!
For those who were in trouble like me, there is a thread about this issue that can help. »[DNS] 04-2005 Connection Problems - Discussion |
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Phoenix__1
join:2003-07-17
Holyoke, MA
| reply to Newegg
Re: Level3 DNS servers
Can you hear me now? No, not if you're a Comcast Customer. Their internal departments do not talk to one another in any way. Level3 won't even notice it, until either they suddenly ask themselves why the sudden server load or enough people call in.
Verizon on the other hand has been nothing but friendly and quick to respond.  I would think just about any other company could do better, then how Comcast is doing now, as well as in their past. Support & Service should be the #1 concern with any ISP, but it doesn't seem to be with Comcast. As long as you pay your bill, they feel there is no problem.
I would not be surprised to find out all these DNS problems could be due to miss use of their servers some how. Their abuse department is more like a little kid who does not want to wake up for school... The time they do, it's to late.
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Want to know how to get a free mini mac? Send me a pm. |
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File Quit
Mac Geek
Premium
join:2002-11-28
| reply to neftv
Re: Educate me
It is because 4.2.2.2 is not a Comcast DNS server. They do not support it or even have access to it. There is issues with using someone else's DNS servers, they must use their own.
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Apple rules!!! Get an iPod and iBook today, what's to lose? »www.apple.com |
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ATT Guy2
join:2002-07-09
Aurora, IL | reply to File Quit
Re: It's sad...
All I have to say is Thank You for the alternate DNS server...I just plugged them in and back on the net. |
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File Quit
Mac Geek
Premium
join:2002-11-28
| On behalf of the techies here that proposed the solution, your welcome. I was just relaying information from past outages and FAQ posts.
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Apple rules!!! Get an iPod and iBook today, what's to lose? »www.apple.com |
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neftv
join:2000-10-01
Broomall, PA | reply to File Quit
Re: Educate me
So why don't they have a backup DNS server on hot standby and they just take the active ones off and take their time to figure out how to fix for good?
I would think such a national ISP should have back ups.
Is my asking this to out of line? |
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File Quit
Mac Geek
Premium
join:2002-11-28
| They have a 2nd server farm, and apparently that is having issues as well. That is usually the "back up". Both are messed up right now at the moment. I do believe they should have other backups just in case, but pushing A DHCP request wouldnt work unless your lease expired that day at that moment, which is rare since we have 7 day DHCP leases.
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Apple rules!!! Get an iPod and iBook today, what's to lose? »www.apple.com |
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Clever_Proxy
join:2004-05-14
Chicago, IL | reply to File Quit
Re: It's sad...
Well all's I can say is thanks BBR for letting me know about the alternate DNS option, so now I don't have to be offline. |
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Phoenix__1
join:2003-07-17
Holyoke, MA
| reply to File Quit
DSL or another provider
I had Comcast for the longest time. Only because they where the only high speed Internet service in my area. Through out that whole time, my system was hacked into and their abuse department slept and replied with auto email only. Less then 5min after the tech had hooked me up, it had already started. Thus I had not even had the chance to even use my Internet before the problem began.
Their policy on any problem, unless 1,000 or more people call up and report it is... "It's your fault." Even if they admit to themselves that they have a problem, it has to be your fault. So many people who reported the DNS problems got that reply before it got out of hand.
Also they like to double bill you. Do you own your own modem? You do? Prove it! On DSLreports.com we have users who where told to prove they own their own modems, who where getting billed for renting them. Others who where being billed for cable boxes they never had.
60.95 if you do not use any of their other services, but 15.00 off if you do. Either way, they'll get the money and that is all they really care about.
With Verizon it's only 29.95 for the same speed 3MB download, but you get a higher upload speed of 756kb. Comcast still uses 256kb max. Although I personally do not worry about my home upload speed.
My advice... Go with another provider if you can. I was lucky enough to have finally been able to sign up with Verizon. It took a while to get it at my address, but it's here & I'm not looking back.
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Want to know how to get a free mini mac? Send me a pm. |
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neftv
join:2000-10-01
Broomall, PA
 ·Broadvox Direct
| reply to File Quit
Re: Educate me
You know I would think that DHCP, DNS, Email, Newsgroup those kind of services that been around for a while for any ISP would be the last to go wrong just because I thought that knowledge in those things would be rock solid and just work because they have them down pat. I guess I am wrong or the ISP has some new IT people just learning the ropes. |
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sitrix
join:2002-04-15
Tacoma, WA
| hmm.....
I still don't understand why not to run DNS server through Load balancers. Cluster DNS servers and forward block of IP's to one of lets eight servers. That way for times when server is going out just take it out of rotation without having customers forced into swapping IP's. It would add a bit of response time, but really boost redundancy. Correct me if I am wrong.... |
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jfwjxn
join:2002-03-26
Portage, MI
| reply to Phoenix__1
Re: DSL or another provider
Yes, Comcast has it's problems, but it must say something if I'm back with them after having SBC at 3008/512 for $29.95, the problem is at least Comcast's tech support is English speaking, while SBC's tends to be non-native English speaking personnel. And Comcast's max upload is now longer (at least in most areas) 256 Kb/s, it is now 384 Kb/s. |
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Morac
join:2001-08-30
Riverside, NJ
 ·Comcast
| reply to File Quit
Re: Educate me
The main problem is that the DNS servers seem to stop responding. Previously Comcast had multiple DNS servers throughout the country. They thought it would be a good idea to consolidate all these servers into a handful (probably to save money). Unfortunately this is what happens when you put all your eggs in one basket.
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The Comcast Disney Avatar has been retired. |
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neftv
join:2000-10-01
Broomall, PA
·Broadvox Direct
| reply to Phoenix__1
Re: DSL or another provider
I wouldn't go with Verizon unless it was a deal with Fios. Noway would I go back to having telco service from them. Comcast by and far been reliable for me locally because we got good techs in our area I think and the one is very responsive in the boards sometimes. I kind like learning about this technology and its problems and I wouldn't mind learning what is causing the DNS issue. |
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neftv
join:2000-10-01
Broomall, PA | reply to sitrix
Re: hmm.....
Comcast hire this guy. |
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