NewLife
Just Keep Swimming, Just Keep Swimming
join:2001-07-31
Calhoun, GA
 ·AT&T Southeast
 ·Comcast
| But lets see their retention
I would love to revisit this article in about 6 months to see their retention percent. Sure almost anyone with a new service can add tons of users during a period of time, but the real profits don't start until you have retention of those customers.
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Computer Specs:
AMD 2400 XP/512 PC2700 RAM/128 MEG ASUS 9280TS Video/80 GB HDD/Onboard Sound
"You are the weakest link, GOODBYE!" |
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outspoken72
An Irish Jayhawk
Premium
join:2000-10-03 | Package
As soon as they offer a bundled package deal in KC, I will sign up. Right now it is ala carte.
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How can I miss you if you won't go away? |
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theicon001
join:2002-10-14
Syracuse, NY | Time Warner VoIP Growing Fast
Vonage has better pricing than TimeWarner , but how is vonages service? |
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DonLibes
Premium,ExMod 2001
join:2003-01-19 | reply to outspoken72
Re: Package
Lack of a bundle is stopping you from signing up? Wow, some people are picky. Or are you saving money now with your current provider such that only the bundled price beats it? |
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outspoken72
An Irish Jayhawk
Premium
join:2000-10-03
| i have bundled DSL/Phone through SBC, nice price. Currently, to add RR andFONE, on top of my digital cable, I would be losing money. Everest does some nice bundled pricing, yet, not in our area.
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How can I miss you if you won't go away? |
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Techless
Like I care
Premium
join:2002-07-19
Hypoluxo
 ·Vonage
| reply to theicon001
Re: Time Warner VoIP Growing Fast
I'm not on TimeWarner. I'm on Adelphia but I would need a very good reason to change from Vonage that works great for me.
$5.00 cheaper might tempt me if they had all the same services.
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Al • Adelphia HSI • 4000/512 • Will Work For Captain Morgan |
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xistent
join:2001-05-29
Santa Ana, CA
| reply to theicon001
I have Vonage. The call quality is great with quick and easy setup, but I requested a number transfer on Dec 14th that has still not gone through. I have called them twice and had my account credited for the service amount. I was told both times that they are waiting on my current carrier (SBC) to release my number. |
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starstuff
Fly By Wire
Premium
join:2001-12-05
Mcallen, TX
| reply to NewLife
Re: But lets see their retention
said by NewLife  :I would love to revisit this article in about 6 months to see their retention percent. Sure almost anyone with a new service can add tons of users during a period of time, but the real profits don't start until you have retention of those customers. Right now probably VOIP is not mature enough to drop your POTS but eventually as VOIP matures to a more robust service people will drop their land lines. Telcos will be the biggest losers if they don't adapt fast enough to the changing market.
11K/week = 572K/year wow! half a million users just for TW... I wonder how Vonage, Packet8 and others are doing?
Not good news for the telcos 
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If something goes wrong at the plant, blame the guy who can't speak English--Homer Simpson. |
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outspoken72
An Irish Jayhawk
Premium
join:2000-10-03
| reply to xistent
Re: Time Warner VoIP Growing Fast
said by xistent :I was told both times that they are waiting on my current carrier (SBC) to release my number. That isn't so rare with LNP. The CLEC or the like requesting the transfer from the ILEC is at the mercy of them.
When i worked for a CLEC, SBC would "mistakenly" release the numbers for cutover say at 6AM rather than the ordered 6PM. OOPS! Not a big deal with a residential customer, but when dealing with a Law Firm with 2 T-1's, it causes a bit of a ruckus. "See, those CLECS don't know what they are doing, stay with us, the big boys."
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How can I miss you if you won't go away? |
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fegul
Premium
join:2004-08-23
united state
| reply to theicon001
I like Vonage's service. I haven't had many problems with it, and I don't even realize I'm on it sometimes. Just a phone, that's all I need.
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|Networking Help|My Blog| |
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IanR
join:2001-03-22
Madison, NJ
| I expect churn at TW VoIP
Quote
Time Warner Cable, for example, charges $39.95 a month for unlimited local and long-distance calling for customers who also take cable TV and Internet service.
Unquote
So TW is getting 5% of their Cable TV customers EACH WEEK to sign on to a VoIP service at $40.00 p.m. I don't think this can last. When these customers find out TW is killing them when a P8 service is available for $20.00 p.m. or a Vonage for $25.00. |
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Dryvlyne
Far Beyond Driven
Premium
join:2004-08-30
Newark, OH
| reply to starstuff
Re: But lets see their retention
said by starstuff :Right now probably VOIP is not mature enough to drop your POTS but eventually as VOIP matures to a more robust service people will drop their land lines. Telcos will be the biggest losers if they don't adapt fast enough to the changing market. 11K/week = 572K/year wow! half a million users just for TW... I wonder how Vonage, Packet8 and others are doing? Not good news for the telcos I would actually say that VoIP is mature enough right now. I don't believe broadband is mature enough IMO. Sure, the speeds are there, but reliability and penetration of broadband is what is hurting the VoIP providers, not the VoIP services themselves.
I too am a subscriber to Vonage and love the service! Unfortunately though my recent ISP, Adelphia, kept having outages all of the time which also meant I didn't have a working phone. I have since switched to Alltel DSL, which although slower than Adelphia's HSI, is much more reliable and the speeds are also more consistent across the board. To me telcos have the advantage as far as broadband goes (in terms of reliability and consistency). They just need to start offering their own VoIP services as well as get going on rolling out IPTV. |
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cablemonster3
join:2002-03-10
USA
| reply to IanR
Re: I expect churn at TW VoIP
apples to oranges. time warner is selling an end to end solution with QOS and priority. vonage and packet 8 cant offer that. if you have a problem with TW digi phone you only have to trouble shoot with one provider, not two.
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CCNA, Net+, A+ |
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Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs:
·Comcast
·Comcast
·Charter Pipeline
·Comcast Digital Vo..
·AT&T CallVantage
| QoS/Prices Switch
It would take some major degrading of my current AT&T CallVantage VoIP service to get me to switch to something else.
If TW offered me their Digital Phone service at a discounted price, I might take it, and then cancel at the end of the discount if i wasn't happy with it. |
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Dryvlyne
Far Beyond Driven
Premium
join:2004-08-30
Newark, OH
| reply to IanR
Re: I expect churn at TW VoIP
said by IanR :Quote Time Warner Cable, for example, charges $39.95 a month for unlimited local and long-distance calling for customers who also take cable TV and Internet service. Unquote So TW is getting 5% of their Cable TV customers EACH WEEK to sign on to a VoIP service at $40.00 p.m. I don't think this can last. When these customers find out TW is killing them when a P8 service is available for $20.00 p.m. or a Vonage for $25.00. I agree with what you are saying, but unfortunately the world is made up of many, many average PC user's. Many people just go with a service because they have heard the company's name before - not necessarily because they offer the best prices and/or services. I fear that eventually companies like Vonage and Packet8 (and others) will get squeezed out of the market because of this. I hope it doesn't happen, but I have seen nothing to indicate that it won't go that direction eventually and then gone will be the days of $20-25 VoIP and in with the days of $40+ VoIP. |
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Vonage User5
join:2004-05-15
Hillsborough, NC | TWC ..the AOL of Voip
give it a year... |
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tommytomtom
join:2002-08-15
Springfield, VA
2 edits | reply to starstuff
Re: But lets see their retention
said by starstuff :said by NewLife :I would love to revisit this article in about 6 months to see their retention percent. Sure almost anyone with a new service can add tons of users during a period of time, but the real profits don't start until you have retention of those customers. Right now probably VOIP is not mature enough to drop your POTS but eventually as VOIP matures to a more robust service people will drop their land lines. Telcos will be the biggest losers if they don't adapt fast enough to the changing market. 11K/week = 572K/year wow! half a million users just for TW... I wonder how Vonage, Packet8 and others are doing? Not good news for the telcos I use Vonage. Without a cell phone, I would not consider using VOIP. |
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Gundam_Toon
join:2004-09-03
Noblesville, IN | reply to Vonage User5
Re: TWC ..the AOL of Voip
Amen! |
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sancraig
join:2003-11-05
Saint Louis, MO | reply to IanR
Re: I expect churn at TW VoIP
Heck I had Charter offer me their voip for 17.99 a month with the first month free trial. They got me thinking its $10 cheaper than what I got now... |
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rradina
join:2000-08-08
Chesterfield, MO
| reply to xistent
Re: Time Warner VoIP Growing Fast
LPN took a while for me. I'm in SBC territory but four or five years ago I ported my number to Birch Telecom (BT). Had that for a year, Vonage came to town and I ordered it. I kept both numbers separate for a few months but I eventually forwarded my BT number to Vonage and later ported it to Vonage. The port took three months. I also had trouble getting the "911 like" service activated by Vonage. That took a couple months.
Feb 13th marked my two year anniversary with Vonage. I've used them exclusively since October of 2003. This is just my opinion but they've been HIGHLY reliable. Basically as reliable as my Charter HSI which in STL is generally extremely reliable. I believe this to be the number one key to VOIP quality. Only with great HSI do you stand a chance at getting great VOIP.
So far, I cannot complain about Vonage. Since I've been with them they've added features and lowered their prices. I don't believe this has ever happened in the phone industry with the exception being the wireless industry.
At this point, I believe I have more reliability issues with my damn router rebooting. I have a NetGear WGT624 and it usually reboots every few days. Sometimes it will go for two weeks but when it reboots, I lose incoming calls until my VOIP ATA realizes it has lost contact with the servers. It's hard to detect because calls go to messaging and the message waiting dial tone doesn't sound. Therefore you often don't know you missed a call and have a voice mail message waiting. I keep threatening to get a stand-alone, quality router. It's just getting hard to find one that doesn't also have built-in wireless. I've been kind of waiting for the next round of 802 standards to take hold before upgrading my wireless equipment. So I put up with it. |
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