Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs:
 ·Optimum Online
 ·Verizon FIOS
 ·Vonage
·magicjack.com
| Enough...lol
Ok, Ok...I know companies have to expand and grow. However....
What happened to going in business and doing something really well, instead of doing a bunch of things marginally well. Quality, not quantity.
I will have myself committed once the annoucement comes in the coming months that the U.S. Postal Service has teamed up with Pizza Hut to deliver me a thin crust.  |
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Karl Bode
News Guy
join:2000-03-02
Host:
Road Runner
PC gaming GAMES
PC gaming Tech
| Bundling is really about customer retention.
Customers who sign up for bundles and aren't happy with one service (price or quality) are less likely to want to go through the hassle of changing three or four services.
I agree I kind of wish they'd stick to one thing and do it well.... |
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verolom
join:2002-03-23
Eagleville, PA
·Comcast
| reply to Jeffrey
Apparently Time Warner believes they can do the bundling more successfully than AT&T tried a few years back. Except this time they are trying to resell wireless, instead of buying it and trying to integrate it into their network. Interestingly enough AT&T has been also in talks with Sprint PCS to resell wireless (the name of the service is TBD). Virgin Wireless is also Sprint. The only thing that seems to keep Sprint PCS alive is wholesale.
As a consumer I am suspicious every time a company resells service, the middle man often provides no value and just costs more. If TW integrate their customer service, billing and provisioning systems quickly and well, maybe it will work well. I highly doubt it. |
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nasadude
join:2001-10-05
Rockville, MD
·Comcast
| reply to Karl Bode
said by Karl Bode  :Bundling is really about customer retention. Customers who sign up for bundles and aren't happy with one service (price or quality) are less likely to want to go through the hassle of changing three or four services. customer retention and customer lock-in. I hate bundles, unless by some miracle all the services happen to be the cheapest and/or best. Unfortunately, this miracle will not likely occur in my lifetime.
It's just a semi-monopolistic way of making it more difficult for customers to shop for services on price or quality.
Also a way to price rape customers with no alternatives:
for my comcast HSI, price before bundling existed - $45/mo
price after bundling started - $60/mo because I have sat TV
Result: instantly raped for an extra $15/mo. |
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sweepy17
join:2004-07-21
Apex, NC
| Still about customer service
Time Warner cannot even handle the business that they have. Try calling your local TWC call center and see if you can even get through. My question is why add more services when you cannot handle the ones you already have. Of all the 38 TWC call centers the one here in Morrisville North carolina still rates at the bottom in customer service. This is not a good move until TWC can come to grips with what they have..I for one am already tired of music on hold for 1 hour plus....thoughts ? |
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nightdesigns
Gone missing, back soon
Premium
join:2002-05-31
AZ
·Cox HSI
| said by sweepy17 :My question is why add more services when you cannot handle the ones you already have. If you haven't figured out, it's all about the $$, nothing more. |
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Iceman4u2
Premium
join:2003-12-02
Rochester, NY
| reply to verolom
Re: Enough...lol
Dude what the hell are you talking about???? "The only thing that keeps Sprint PCS alive is wholesale."?? Please come armed with facts and a statement based upon such. Not some half though out statement of no merit, where do you draw your conclusion from??
I suggest you do some reading, a lot of fact finding and think before you make broad statements of such in the future. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
 ·DSL EXTREME
| reply to nightdesigns
Re: Still about customer service
Yup - Rogers in Canada has had triple play for quite a while - I'm wondering when they'll offer VoIP - they currently offer video, internet and wireless.
»www.shoprogers.com/store/bundles/main.asp |
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verolom
join:2002-03-23
Eagleville, PA
·Comcast
| reply to Iceman4u2
Re: Enough...lol
The key word in my broad factless half-thought statement was "seems". A lot of people are leaving Sprint PCS due to bad customer service and spotty coverage, some willing to pay more to Verizon Wireless for their ubiquitous coverage.
Do I need to add a disclaimer, this is my opinion and speculation, not statement of any facts? OK here it is. |
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bigpapae35
join:2002-10-25
Great Neck, NY
| Not to complicate matters, but Sprint is provides terrific data services, and offers the best plans to businesses, as well as huge corporate discounts that most other wireless carriers do not offer, or at least not as much. For example their data services has always been first class, they are the leading wireless nationwide data service provider, (and while you may here of faster data rates from other carriers, nothing is as currently nationally available as what sprint provides). They provide an entirely different team of customer service for businesses which is top notch. I currently have a 12-line sprint pcs account, and the customer service I am provided with exceeds every carrier in the game for the exception of Nextel which they plan on merging with anyway. Corporate discounts vary between 5% to 27% depending on affiliations.
And finally to their credit, their entire system is their own built from ground up, unlike other networks such as verizon and cingular which are patchworks of differents systems and aquired companies. |
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Iceman4u2
Premium
join:2003-12-02
Rochester, NY | reply to verolom
That is better, now we can see where you are coming from.  |
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SKiPDoG
join:2004-03-27
Rio Linda, CA
| reply to Jeffrey
"The move would make Time Warner Cable the only cable company to offer wireless voice services"
Actually SureWest in Northern California offers Wireless PCS service to its broadband customers so I think that would make Time Warner the second.  |
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