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Comments on news posted 2004-08-03 11:08:06: Om Malik points out that nobody wants to take responsibility for the multi-hour outage suffered by Vonage customers yesterday. ..

page: 1 · 2 · 3
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loserhead
3 Billion Chinese People Can Be Wrong

join:2004-01-01
Ellijay, GA

THe Blame Game

well we might as well just get to it and start blaming the usual suspects:

George Bush (Daddy AND Dubya)

George Tenet

Micro$oft

Lindows (Linspire)

Osama bin Laden

Saddam Hussien

and of course:

ME (--AA--, dontshare, d0n7-5har3)
it's always my fault if they didnt do it.

just because it wasnt your fault doesnt mean they wont blame you. That goes for both of you, Vonage and Global Crossing.
--
read my blog here


magicalone

@comcast.net


from:
pnh102 See Profile

Vonage's blame game

Vonage needs to take responsibility for their own services, blaming a carrier for their routing just shows imcompetance and/or mismanagement within Vonage. Service Providers like Vonage need to have at least 3 carriers if not also having globally diverse datacenters that work together with each other to make sure quality of service is what it needs to be. Also, if Vonage were diverse enough to have multiple carriers and be running BGPv4 with its' upstream carriers then they could have just simply shut one of them off until a maintance window when it would have been least noticeable to end users to correct the problem(s).


cob_
1310nm Of Goodness
Premium
join:2003-07-08
Tulsa, OK
Tracerts have shown that they are multihomed with Wiltel and others besides GLBX. This is an unacceptable excuse for THEIR outage.

rationale

join:2004-07-27
30323
reply to magicalone
I think the concept of 'start-up company' is escaping you. While you advice is good, I bet most start-up companies ran into trouble along the way to becoming big.
--
When logic fails.


72276539
Premium
join:2001-01-19
Atlanta, GA

reply to loserhead
Re: THe Blame Game

said by loserhead See Profile:
well we might as well just get to it and start blaming the usual suspects:

George Bush (Daddy AND Dubya)

George Tenet

Micro$oft

Lindows (Linspire)

Osama bin Laden

Saddam Hussien

and of course:

ME (--AA--, dontshare, d0n7-5har3)
it's always my fault if they didnt do it.

just because it wasnt your fault doesnt mean they wont blame you. That goes for both of you, Vonage and Global Crossing.

You forgot the telco's which are creating the outages to keep VOIP down.
--
some people believe in astrology others believe in technology some people believe in all those -ologies but i believe in swordfish


magicalone

@comcast.net


from:
pnh102 See Profile

reply to rationale
Re: Vonage's blame game

I don't think Vonage can qualify as a "start-up" anymore, since they only have ~150-200,000 customers; I can see a company with under 5-10,000 users having some small issues, but with those numbers times say 29.00 (subtracting for regulatory fees) that still comes up to be a huge number and yes I do reconize the costs associated with running a network of Vonage's size. Network Engineering and Security should be on the top of their priority list; especially since this is not their 1st outage in the last couple of months.


loserhead
3 Billion Chinese People Can Be Wrong

join:2004-01-01
Ellijay, GA
reply to 72276539
Re: THe Blame Game

very very true.

but you can lump them in with the terrorists and bush if you want to.

--AA--
--
read my blog here


72276539
Premium
join:2001-01-19
Atlanta, GA

reply to loserhead
Yeah, 'cause we all know the telco's are running around declaring jihad and trying to destroy America. And they have the support of Bush too.
--
some people believe in astrology others believe in technology some people believe in all those -ologies but i believe in swordfish


EGeezer
Summertime -
Premium
join:2002-08-04
Country!
The real cause...

Some farmer was using a backhoe to bury a dead cow and cut through the trunk line.

(Usual response from phone company when there's a major phone or dataline outage)
--
Gaudeamus igitur, Juvenes dum sumus

mooty

join:2001-01-28
Riverdale, GA

Blame it on those poor animals

Maybe it was those damn beavers - that is, if you read that article about the response one property owner had for a letter sent to him by his city govt. to notify him for the illegal diversion and construction of waterflow obstructing obstacle - the dam.
--
Alright, BIG MAN! So You Want To Make the BIG BUCK$, Eh??!!. . . . . . Do You Know How To Handle a Machine-gun?


bistro777
Donuts-Is There Anything They Can't Do?
Premium
join:2002-02-07
Englewood, CO
reply to magicalone
Re: Vonage's blame game

Maybe they just forgot to pay their phone bill...

Old too soon...smart too late.


aitech
Guru. Kneel

join:2000-12-19
Boston, MA
clubs:

Simple..

Simple solution.. IF Vonage believes it was Global Crossing, then provide technical PROOF of what they are claiming. Not as a press release to everyone, etc, but to some tech forums, something where we will understand it, and allow us to determine if Global caused the problem. Then they will remain credible with us, and we can go to bat for them.

Just my 2c.
--
1536/384 Covad. 1380/360 actual. 20-60ms pings. Great!!Was a BITCH to install 60+ days and 100+ incompetent moron's along the way, but it's GREAT and SOLID now.. GO NYY!!


pcscdma
Chocobo Chocobo Random Battle
Premium
join:2004-01-14
Winterset, IA
clubs:
reply to EGeezer
Re: The real cause...

The excuse from Verizon that the beavers were eating out the fiber was at least funny.
--
The Intel Prescott. One step closer to 50,000 watts of clear channel power!


loserhead
3 Billion Chinese People Can Be Wrong

join:2004-01-01
Ellijay, GA

reply to 72276539
Re: THe Blame Game

well put.

no i just meant that they all have their own agendas and are willing to do what is needed in order to achieve them.

AGENDAS:

Bush : World Domination/Oil

Bin Laden : World Domination/Oil/Death to American Pig-Dogs

Telcos : World Domination/$$$$$

--------------------------------

well, at least they dont want oil

--AA--
--
read my blog here

The Way Out

join:2003-01-20
reply to magicalone
Re: Vonage's blame game

I see Vonage through Level3, Global Crossing, and WilTel.


pcscdma
Chocobo Chocobo Random Battle
Premium
join:2004-01-14
Winterset, IA
clubs:

reply to aitech
Re: Simple..

If GBX sufficiently screws up thier routing table, then it is possible that people using certain ISPs will have trouble getting through to Vonage. Some routers will route traffic in an infinite loop. That's why TTL exists. If the routers don't catch the problem or they are lax about it then the problem stays around that much longer. If the upstream ISP wants all the traffic to Vonage to go through GBX, usually to save $$$, then it is usually impossible to get through.

Or it could be that Vonage is lying.

Just blame it on the Democrats. Like Albert Gore Jr. or something. It seems to be a very popular thing to do.
--
The Intel Prescott. One step closer to 50,000 watts of clear channel power!

Cybertoad

join:2001-11-08
Houston, TX
What Outage?

I was on the phone almost all day yesterday and
didn't have any problems whatsoever with my
Vonage phones.

No outage here!

hedyd4u
Premium
join:2003-12-16
Schenectady, NY
It was

Lee Harvey Oswald or maybe Fidel Castro

The MIB or Aliens


72276539
Premium
join:2001-01-19
Atlanta, GA
reply to loserhead
Re: THe Blame Game

Actually they might so they can fuel their backup generators.

scooterge558

join:2004-07-07

Why play a game nobody wins

I'm not as concerned with whether Vonage or Global Crossing is to blame, and quite frankly could care less. What I am more interested in is whether Vonage is going to credit the accounts of everyone for the outage? That's the question I want answered. I have a feeling they are not, that would cost them way to much and let's face it, we're talking about cutting edge technology, bound to be some hiccups.
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