ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
 ·VOIPo
1 edit | I guess so...
Espicially when you tell the person calling it is going to take two days longer just because they are talking to someone in the U.S.
Probably takes up to two days longer because they fill in the paperwork then fed-ex it to India to have it processed. |
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Steve
I'm a PC, so shut up
Consultant
join:2001-03-10
Yorba Linda, CA
1 edit | "Incentive" more powerful than "intention"
It's amazing what happens when there is an actual cost to opposition of outsourcing.
... and I'd be curious to know if they have stats on repeat overseas redirects. "What % of people who went to an Indian call center on their first visit chose to wait for a U.S. call center on subseqent visits". This might be more enlightening.
Steve |
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GNXPower
Got Boost?
Premium
join:2003-12-18
Huntington Beach, CA
2 edits | There are tariffs on goods...
Too bad there aren't tariffs on labor. There needs to be incentive rather than punishment for U.S. companies to continue operating here. E-Loan certainly isn't the only one. People criticized Ross Perot about the giant sucking sound but the principle is the same. You can't have $30-$50K a year US labor directly competing against $1 labor and expect us to compete. At the same time, regulation, lack of tort reform, high worker's comp rates all create the incentive to fire Americans even if the wages were equal. And after all this outsourcing have we seen massive cuts in pricing as a benefit? Are we suddenly getting much superior service? ELN's service way cheaper? Loans from E-Loan cheaper? Hell no, corporations just pocket the savings and give a bit to politicians who continue these lop-sided trade policies. E-Loan is just another example of this much much larger problem.
--
Bush is a Fascist. Republicanism used to be about individual liberty and smaller government. Bush represents neither. He is a religious zealot who is looking to turn this nation into a theocracy. I'm a life long Republican who will vote AGAINST Bush. |
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bmupton
join:2001-08-19
Saskatoon, SK
| What I see...
What I see when I read this article is: "companies delaying service by american employees so they can justify overseas, cost cutting phone centers"
--
psychowolfman, webmaster
»www.saskmetal.com |
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Roundboy
Premium
join:2000-10-04
Drexel Hill, PA
| ha
i can't possibly see why it takes a us based company LONGER to process then sending them to India.
Unless of course they gave higher priority to India / set up faster access over their american counterparts.
This is a great article to make it say exactly what they want you to hear... without knowing all the facts
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** 256 Man Lan **Feb 27th - 29thhttp://www.thegxl.com |
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inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK | what a load of crock
There is no logistical reason why a US originated call should take LONGER in the US. This is a slap to the face of American labor. This just shows that companies will go to any length to justify the bilking of American workers. |
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LD 50
join:2000-08-28
Milford, NH
clubs:
| Such a kind people
Wipro, which does the work for E-Loan, has been watching the furor from India. "We're very concerned about the angst that is there," says Sangita Singh, Wipro's chief marketing officer. "Our heart reaches out to the people getting affected with all the job losses." --
"When the Government fears it's people there is LIBERTY, but, when the people fear their Government there is TYRANNY” - Thomas Jefferson |
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LegoPower77
Abecedarian
Premium
join:2002-08-03
Arlington, VA
2 edits | Those Damn Consumers
Someone should pass a law making it illegal for consumers to buy cheaper goods and services. That will fix this problem. This will fix it.
But seriously, for the life of me I don't understand why people are upset about this. For one thing India has a billion people so they have what economists call comparative advantage in labor resources. More of a supply of workers means a cheaper price. Second, we in America want to be able to sue at the drop of a hat and we have [insert bugaboo here] placing all sorts of onerous regulations on industry (for good or for ill). Really, what do we expect? And what is John Kerry gonna do about it?
And another article for you protectionists.
"Lunches don't get free just because you don't see the prices on the menu. And economists don't get popular by reminding people of that." --Thomas Sowell |
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djrobsd
join:2002-01-24
San Diego, CA
| overseas workers suck
Well, I guess I won't be refinancing any of my auto loans with Eloan any more!!!!!!!!!!!!!!!!!!
Such a shame too, because the last time I refinanced with them, they gave me such great service, and 100% of the time I was dealing with a US employee in California. Guess things have changed since I last did business with them.
NO MORE. |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo
| No incentives???
I had to post again. I just read the article again and saw the following:
"Mr. Larsen said he was surprised that the company, based in Pleasanton, Calif., didn't have to offer a financial incentive to encourage customers to use the offshore processors."
Hmmm... No they did not have to offer an incentive. But they do turn the customer away from using a U.S. based rep by telling the customer up front that there may be a two day delay in their processing. I think tactics like this should be illegal. |
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birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
 ·Verizon FIOS
| We feel your pain...
From the WSJ article:
Wipro, which does the work for E-Loan, has been watching the furor from India. "We're very concerned about the angst that is there," says Sangita Singh, Wipro's chief marketing officer. "Our heart reaches out to the people getting affected with all the job losses."
The editors forgot to include the rest of the quote from Sangita Singh.
"But, there are winners, there are losers. We are glad to be on the winning side for a change." Singh continued, "Our hearts are jumping for joy. A dollar goes a lot further when everyone is hungry and willing to settle for less." |
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martmann
join:2000-12-11
Federal Way, WA
| Maybe a delay, maybe not.
Maybe there is a 2 day delay in processing, maybe there isn't. Maybe there is a delay, and there is a reason for it (like fewer US workers doing more per person), or maybe there is a 2 day delay, for no reason, strictly to encourage using the India option.
Seems like they're testing the water before jumping in, and the 2 day bait, has caught enough fish to convince them to jump. |
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Noodlin
join:2003-07-11
Monterey Park, CA
| reply to LegoPower77
Re: Those Damn Consumers
“For one thing India has a billion people so they have what economists call comparative advantage in labor resources.”
Sounds like a line right out of my Econ Textbook.
On the subject of economics; one questions arises’ is that, if the main customer base of these companies are indeed Americans, then outsourcing can be the undoing of these companies. By outsourcing, the wealth of you main customer base will diminish (the unemployed American worker). With this diminished customer base, your operations as a company will also diminish due to a lack of funds available by the customer base (again, the unemployed American worker). This lowering effect will force the company to resort to even more drastic measures, perhaps even more outsourcing. Regardless, you can see how these chains of events can spiral downward quickly. |
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Dodge
Premium
join:2002-11-27
clubs:
| This is complete and utter BS
Many people will call e-loan last minute when their paymentsa are due or some other emergency. So of course these people are going to pick the faster option.
And on the brigher note E-Loan just made my personal shitlist, although I am starting to suspect that fairly soon I will not be able to do business with any american company:( |
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Steve
I'm a PC, so shut up
Consultant
join:2001-03-10
Yorba Linda, CA
| reply to martmann
Re: Maybe a delay, maybe not.
said by martmann  :
Maybe there is a 2 day delay in processing, maybe there isn't. Maybe there is a delay, and there is a reason for it (like fewer US workers doing more per person),
Or, a clever way, would be for E-Loan to fund both call centers at the same amount: since the Indian workers are so much less expensive, they can provide more staff to handle the requests in a more timely manner than their lesser-in-number U.S. counterparts.
Steve
--
Stephen J. Friedl * Security Consultant * Tustin, California USA * my web site |
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jason_k
@charter.com | reply to LegoPower77
Re: Those Damn Consumers
Sounds like a professor I had in college, really a bunch of crap if you think about it. Better hope your job is not replaced by one of those billion. Why don't you comparative advantage yourselve out of here. |
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toasterhead1
Toasterhead
join:2002-07-01
Norcross, GA
clubs:
2 edits | reply to Noodlin
Another question also arises, if the product becomes much more expensive then not outsourcing will be the undoing of these companies.
Lets say company A is a computer company. They place there call information centers in India. Because the labor is cheaper there, employees can be hired cheaper. Not only does this lead to lower wait times for the customer, but it also lowers cost as the can afford more employees at a lower price.
Lets say company B is in the same industry, except there support technicians are in the USA. Lets say U.S. employees are 10x more productive then the Indian employees, they can take more calls and be more helpful. However an Indian employee cost $10 a day with no money paid to the govenrment, while an American cost $100 a day then on top of that are all the government fees -> SHA requirements, EEOC mandates, Social Security and Medicare, Family Medical Leave and many other workplace regulations. Added to worker costs that businesses incur are: Americans With Disabilities Act, Clean Air Act, Endangered Species Act and many other regulations . Suddenly, the Indian employee is the best way to go or else noone will buy there product because it will be way to expensive to compete. The consumers that do buy the product will be unable to purchase many "american made" products as they will alll be way overprice, thus leading to american employees demanding more wages and that leads to unemplyoment and higher product cost. Oops hey look were really in an endless spiral this time!
Lets say you want to protect American jobs.... what are you going to do? They are not our jobs, they are no America's jobs, they are the companies jobs and they can do what they want.
What do you want the government .. the president to do? Do you want some federal law that prohibits companies from transmitting information overseas by the Internet (I'm sure people at DSLreports would love that) , having that information transformed or modified, and then shipped back? And tell me just how do you enforce that law? Does that law then apply to you also if you seek information from a company that is located overseas, thus depriving a domestic company of your business? These companies aren't shipping parts overseas and completed products back. All they do is ship information overseas by phone lines or the Internet. |
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yabos
join:2003-02-16
Ingersoll, ON | reply to Roundboy
Re: ha
Probably because they have 500 Indian workers for the price of 5 American workers, so they just have way more employees in India, and the American call center is understaffed. |
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yabos
join:2003-02-16
Ingersoll, ON | reply to toasterhead1
Re: Those Damn Consumers
There's a law that says you must hire a certain number of minority workers. Why don't they make a law that says you can't hire out more than X amount of work overseas? |
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toasterhead1
Toasterhead
join:2002-07-01
Norcross, GA
clubs: | Because then the company moves its headquarters out of the U.S. so it is not under the laws of the U.S. and just exports its products to us. Even more unemployment. |
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