coastdweller4
"Teh Fff Wizard"
join:2002-01-29
Modesto, CA | Failing their customers
They continue to dance and fail to innovate... PFT!
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»www.sighost.us/shawna |
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jarablue
Always be true to yourself
join:2001-06-11
Worcester, MA
1 edit | Hi
Smokin Joe Bubbles. Nothing but troubles with smokin Joe bubbles. |
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zipjay
join:2003-03-11
Louisville, KY
| Hmm...
They need to tell the public.. ohh no that would give to competition too much help.. so i guess now their commercials will sound like this "Comcast! Unimited!" and then tiny little text at the bottom of the screen with something like "unlimited time. not data".. HaHa |
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Tekkanano
Premium
join:2002-03-02
Alexandria, VA | Throttle the milk baby!
I wished Comcast was smart enough to throttle down the bandwidth of the user after they reached this so called invisible cap instead of sending letters or banning/supending accounts. |
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Albo
join:2002-09-06
Brooklyn, NY | Now this one cleared all the confusion
this is just stupid is glad I don't have comcast |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| Unlimited?
I imagine that when it was 1500k downloads(and fewer customers) that it was unlimited. But since they have ALOT more customers($) and now the higher speeds, they don't want to spend that($) on buying more capacity. Just knock off a few people that want what they signed up for, and let Joe Surfer/Joe email trickle along not even puting a load on the system and sell the excess to more Joe Surfers.
Hell, when I signed up the ad stated "Unlimited" in bold letters. I guess that stood for Unlimited Double Talk... |
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Dave F
@verizon.net
| reply to coastdweller4
Re: Failing their customers
I am not shocked under the current administration, but I am quite dissappointed that the FCC doesn't step in and stop this. While PR folks like to think they can redefine common terms at a whim, that is not legal. Perhaps Comcast needs to see a class action lawsuit. They've now stated publicly that they are not following the commond definition of unlimited. Consider for a moment what unlimited would mean for your phone minutes...
Someone either get the FCC in on this or file a class action. Comcast should be made to pay a few million for both robbing the community of assistance dollars and then lying to the very public that helped to pay them to become what they are.
That's really the only way they'll learn to back off the "but we don't define that word that way" methodology of illegal abuse of the customer. |
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Kylemaul
Lovin' My Firefox 1.5.x
Premium
join:2001-03-30
North Port, FL
clubs:
 ·Verizon FIOS
|  As usual, they just dont get it...
Funny that they don't even seem to realize that their customer's concerns haven't been with the 'unlimited' thing for quite a while. The customers know they're limited, they just want to know how much, especially if over-use leads to termination of the service. Duh. |
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Bowersdmstec
join:2001-02-02
Washington, IL
| reply to coastdweller4
Re: Failing their customers
Even though im not a Comcast user personally, I still have followed this story since the beginning reports. What I find interesting I guess you can say is this:
This is what was said by them: "A Comcast spokesman argues that when they're talking about "unlimited use" in marketing materials - they're talking about the lack of a per-minute charge, not unlimited data consumption."
"Not unlimited data consumption." Well that is fine, thanks for clearing it up. However please point the Comcast customers in the right direction of the T.O.S (Terms of Service or whatever they refer to it as) where it cleary defines what the "DOWNLOAD CAPS" are. They still dont seem to have provided customers with that answer. Just seems like beating around the bush to me.
I hope that made sense. Just dont understand that since they are explaining to the public the "Confusion" behind this, that they didnt take it further and clear it up with actual numbers for customer's to obide by.
Whiteice |
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rtcy
FACTS only please
Premium
join:1999-10-16
Beverly Hills, CA
 ·Verizon west (ex G..
·Verizon FIOS
1 edit | what a loaf of CRAP from Comcast
so when users use the service in a "UNLIMITED amount of minutes", they reach a point in which they go over the 100gig and fall in the trap.
besides the "consumption" of data does not necessarily cost them much specially if they were feeding it to their customers from within their own network
so their argument is FLAWED |
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copperdoctor
Premium
join:2003-12-08
Palatine, IL
| I agree with them...
I can see Comcast users being confused by "unlimited" referring to per minute usage, and not downloads--- The same way Comcast misunderstood my "unlimited" bank account meaning how many checks I have, and not how much cash is actually in the bank. Heh.
The answer to this problem? DSL.
Cable has jumped the shark in my book, regardless of speed claims, the industry is just backwards in it's approach to customers. |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
1 edit | Then manage the network fairly, dammmit!
quote:
Comcast spokesman Andrew Johnson says "While it's not our intent to shut off service to our customers, we have an obligation to the majority of our customers that we manage our network."
Why don't I see the abusive spamming zombied machines being shut down at least as much as the "bandwidth hogs".
You'll not answer that question, Comcast . . . because we all know that you choose to cherry-pick the enforcement of your AUP/TOS based on the bottom line of your P&L statement. Terminating "bandwidth hogs" adds profit to your bottom line, while terminating abusive subscribers would require a substantial initial ramping-up of your abuse department that would reduce profits on two fronts . . . the cost of an effective abuse department and the loss of subscribers once they begin axing the abusers.
--
The Rules of Spam | Maryland's New Anti-Spam Law
Where are we going? And what's with the hand basket? |
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Karl Bode
News Guy
join:2000-03-02 | quote:
Why don't I see the abusive spamming zombied machines being shut down at least as much as the "bandwidth hogs".
DING! |
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WahhhWahh
@attbi.com
| Being a HOG is what broadband is all about!
Here it comes! The bending and twisting of "What is broadband"! First,I got RAPED on the bundle for not buying into CATV and now they don't want you to download anything! What's next? Email and surfing only?
As soon as DSL hits my area I'll be gone like a fart in the wind! |
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Pake
If you can read this.... RUN
join:2001-02-22
Huntersville, NC
·AT&T Southeast
| Ummm...
Why don't people just call the customer server and ask them what the limit is. Be sure to connect a recorder up to the phone, that way when Comcast goes after you, you can just tell them you were told unlimited data stream by a sales rep and that is what you signed up for.
When sales man say it, and the company doesn't pull through, that's false advertising and is liable for major lawsuits. |
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Zorglub
join:2000-11-18
Fremont, CA | Or better, they just sign up for DSL (if they can) and dump that crappy company. Directv provides better service too.
At some point, their egregious behavior is bound to catch up with them. |
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sorne guy
@66.84.x.x
| reply to Pake
"Comcast, for its part, said it has sent the letters to less than 0.5 percent of its 4.8 million high-speed Internet subscribers in an effort to ensure that all its customers receive the same level of service."
that's still 24000 customers getting screwed out of a service that they paid a lot of money to have |
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HOGS_should_be_CAPPE
@pacbell.n
thumbs down from:
koolman2 
GNXPower
TJ_665
| There are definitely HOGS who need to be CAPPED!
There are plenty of hogs who need to be CAP.
Tons of geeks and nerds on this forum who have NO life whatsoever but their fast net connection. So all they do is download and download and download. Of course they should be kicked off the network for ruining the experience for everyone else. I don't want my parents paying the same price as these hogs to subsidize these hogs. My parents probably use less than 1GB/month and they pay the same prices as these asses using 500GB a month. Anyone on cable caught using more than 5GB/month should be made to pay more. They need a Pro account which charge $150/month. Let them actually pay for what they are leeching off of others.
Comcast sucks in the first place, but at least they don't let other cheaters and leechers get away screwing the ma and pa laymen users.
Good for Comcast for having some guts! You suck but at least you got guts! Go Comcast! |
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djrobx
join:2000-05-31
Valencia, CA | reply to Tekkanano
Re: Throttle the milk baby!
Heh, FAP for cable! People coming from DirecWay would just love that!
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\\ROB - a part of the SCB local network |
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rideboarder
welcome to the social
Premium
join:2003-07-28
Snohomish, WA
clubs:
| reply to copperdoctor
Re: I agree with them...
said by copperdoctor :
The answer to this problem? DSL.
Cable has jumped the shark in my book, regardless of speed claims, the industry is just backwards in it's approach to customers.
I just wish DSL would actually take this opportunity and use it to get more customers....for example make a commercial that says "we don't have invisible caps like the cable providers...blah blah blah" or something of that sort...(then again that would be a cheap shot...) |
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