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Comments on news posted 2003-04-18 15:08:43: Much like the other large cable broadband providers, Time Warner/Roadrunner has been mailing out warning letters and suggesting that 'bandwidth hogs' upgrade their service to a new, faster tier. ..
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Gandalf1315
Freelance Philosopher
join:2001-05-23
Indianapolis, IN
 ·RoadRunner Cable
 ·Vonage
| Lets be fair....15 gig is NOT fair. If they bring the 15 gig caps to Indiana I will quit my RR/Brighthouse service the day it happens. Most months I probably use 15-25 gigs. Other months maybe a little bit more. And no I do not do p2p or warez or have any of that crap installed on my PC's. I beta test for 2 major software companies...I'm always downloading large files for that, I like trying different Linux distros, and other freeware/open source programs, I maintain multiple non profit websites, etc. Not to mention the fact that I have two kids that are always online playing games, chating, doing homework research and sending pictures back and forth amongst their friends. As well as surfing and email. They want everyone to jump on the broadband wagon but only do dial-up activity. With this mentality, broadband is dead! If that is the way they want it I will either switch to a provider that has no caps or, go back to dial-up or unplug altogether.
[text was edited by author 2003-04-19 03:54:57] | |
| lrmayer
join:2000-02-19
Arlington, VA
|  Cap is less than I thought
Looked at last 218 hours statistics from the router (since last power outage) and without any of these Webcasts am consuming download and upload volumes at a monthly rate of 13.22 GB! I suspect that heaver earnings conference use and, if I was to watch the County Board Webcasts (at high versus low resolution) would put me over the 15 GB limit.
Pity most users here who have heaver usage than myself -- you are using more than you think! | |
| | Mele20
Premium
join:2001-06-05
Hilo, HI
| Re: Cap is less than I thought I measured my usage last year when this first came up. I am online 10 hours a day and listen to Netscape Radio Plus ten hours a day. I used 3gigs a month in bandwidth. So, no way I could ever use 15gigs!! That is a LOT! So, I am perfectly fine with this. I also use newsgroups every day. I'm glad to see RR finally doing this. Now the price should drop for users like myself.
--
"Everything can be taken from a man or woman but one thing: the last of the human freedoms - to choose one's attitude in any given set of circumstances, to choose one's destiny." Victor Frankl - Man's Search for Meaning mele20@dslr.net | |
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Speedy8
Premium
join:2002-08-22
Alliance, OH
clubs: | You wish, more like the price stays the same for you and goes up for the rest of us. Greedy ISPs... | |
| 
number1melon
Premium
join:2003-01-17
Fort Lauderdale, FL | i would pay for it I would pay for it if I got speeds of what they claim. But I still shudder at the idea of metered bandwidth.
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My PC crashed. I hate my life.--www.nukethemnow.com | |
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detth
Onemhz On Aim
join:2000-10-06
Astoria, NY | Re: i would pay for it thats a good deal.
I pay just over $100 / month for 1.5/384 static ips.
I knew metering/tier pricing would someday come, and its about time. | |
| | 
EFudd
Premium
join:2001-09-08
Brownsville, OH
| detth:
I see your with Speakeasy. I'm curious as to how much bandwidth your allowed? I know you guys are allowed servers and have something like 2 static ips for your current config.
Side note, I just went to their site and it says $90/month for residential 1.5/384. Do you have business line, extra options, or is it just a tad bit higher for you for some reason?
--
Do you SetiAtHome | |
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detth
Onemhz On Aim
join:2000-10-06
Astoria, NY
| Re: i would pay for it with taxes, it comes to just over $100 a month.
I have asked them if I can run servers, they told me they encourage it, and they really do not care about how much bandwith I consume.
They have never complained, I have done almost 25 days straight of non stop downloading at one point, at full speed.
You get what you paid for =]. | |
| indigo
join:1999-08-22
Covina, CA
| Does it allow servers? Does this "improved" service allow servers? I'm guessing it doesn't. That coupled with RR's AOL backbone peering problems tell me this isn't worth it. Still, a better deal than I'm getting ($80 a month for 768 down and 384 up DSL, with 23ms of lag to the first hop), but then again my ISP allows servers and a static IP.
I wouldn't mind having a 3Mbps/512kbps package available if it had decent peering, allowed servers, and gave you a static IP. Anyone know what the upload transfer limit is? Probably something miniscule like 5GB a month. | |
| 
gogeta6
join:2002-06-20
San Diego, CA
clubs:
| business connection they say they have an unlimmited use 2mbit/384k dynamic ip business connection for 79.95 in my area, anyone know of good programs to moniter usage, maybe if this all goes through I should just get this. All pretty lame though considering I have never in 5 years seen a network slowdown here and have heard their network is at 1/3 capacity, but may just be rumors, maybe they are so effecient at moving bandwidth between nods that we just have never noticed it, ha.
[text was edited by author 2003-04-19 03:32:59] | |
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EFudd
Premium
join:2001-09-08
Brownsville, OH
| Re: business coneection If you want to monitor your usage, and your using a windows machine, get the program DUMeter. Its a very good program that keeps track, on a daily, weekly, and monthly basis, how much traffic is uploaded and downloaded from your machine.
It also shows you in realtime, how much raw bandwidth is currently going over your line. It works on a pc that is also setup to share your internet connection. Which means you can choose which network adapter the program monitors.
As for the cap, the statement of over 15gigs per month being serious bandwidth usage to me is laughable. Are there many people in here that use under that amount of bandwidth per month?
I am curious as to what the average bandwidth usage for users in here is. I get the impression that most people in here use between 10 and 30 gig/month. Untill recently, I used quite abit more than that.
Also, I wonder if any of their business accounts are being sent this letter. For instance, here in columbus we have a Teleworker package that for $5/month more($50/month total), you get the same 2mbit downstream, but a 768kbit upstream, and I'm curious if anyone that has something similar in the areas getting the notice is also getting the notice.
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Do you SetiAtHome | |
| |
gogeta6
join:2002-06-20
San Diego, CA
clubs: | Re: business connection The advertised teleworker here doesn't say specific bw so I assumed it would be the same, 768 would be sweet  . | |
| 
MrMaster
What If
Premium
join:2000-12-16
Austin, TX
clubs:
·RoadRunner Cable
| Sounds fare to me Before the only choices were expensive business acounts. While the choices are not in the Milwaukee area I would happily pay for this shit.
I am a huge fan of emule but I don't think I would exceed their cap. Larger upload speeds is something I have been craving for a long time.
Hopefully I WILL have this choice in the future.
FYI, I am against caps but this sounds resonable.
--
Do you want to feel smart? Ask George Bush a question. | |
| 
Spouy
@rr.com
| Time Warner = Greed I'm from Lincoln and I'm a bit disappointed about RR's decision to try this out and to try it here of all places but I'm curious as to why I haven't received my letter yet. I figure I dl at least 60 gig a month. A far cry from that guy's average of 151 gigs but according to that letter I'm already a "Bandwidth Hog".
As for Keyboard5684's comment that this is all about "Reliable Service". I find that hard to swallow. I've been with RR ever since it started here a few years ago. It's been nothing but reliable 99% of the time. I've turned on numerous friends and family members to this service. Through that time, I and everyone else I have spoken to have never experienced any kind of degradation of service at peak times or any other. It's almost flawless here.
If RR really cared about reliable service why not implement this plan in heavily congested areas to see if it even has an effect on the service? I'll tell you why, it's because of money. In this area, competition is nil and they can pretty much do whatever they want. After the first year of service here they raised RR rates by $5. If you don't have their cable service it goes up even more for RR. Now they want to practically double the rates for high usage users.
This is just further proof of the greed of Time Warner. Recently, our local electric service was planning on opening their fiber optic lines for internet service which would have brought some much needed competition and cheaper rates throughout the city. Well RR just couldn't stand for this as they'd lose out big time. So they went to the city council and gave their sob story about unfair competition from a public utility. Boo Hoo. Anyways, like a baby they got part of their way. Fiber optic lines would be leased for use in commercial businesses only and not until a few years down the line. So they've still got quite a few years to continue screwing over the residential users as they please. | |
| | ASiDiE
join:2003-04-19
66666
| Re: Time Warner = Greed I live in lincoln and got the letter. On average I use 85GB a month.. and am totally pissed at this cap. I think it is totally lame and like the last post said.. it's all about greed. I called RR up and asked them why they put this cap on... and she said because of 5%.... 5% I said??? Come on.. they are bitching about 5%??? So what I see is that 95% of their other customers are not using their 15gb limit. Lets say for example... the other 95% of people use only 10GB a month. That means that basically they are paying for 15GB a month but only using 10. SO RR profits off of that... So basically let's say you got a ton of people not using their total bandwidth. SO you got all these extra 5GB blocks laying around... all it would take is 14 people.. to do this.. and it makes up for my 85 GB download! And you can't tell me they don't have 14 people doing this? All I am saying is that GREED is the only reason they are doing this. I see no other way around it. I could see if it was more than 5%... but 5% of your paying customers is pretty LOW if you ask me.
Also... AS of right now earthlink does not have any caps on their service. (if I am not mistaken) Now of course when I called up RR and talked to the Sales clerk. (They never seem to know anything accpet what they are told) I asked her "do you really think anyone is going to stay over here with RR when they can just swich over earthlink and have no cap?" and of course she said... "I asked the same thing! and they said earthlink will be moving over to a cap very soon." Mayby this is true.. maybe it's not. To me it's about a customer base... Yea when RR first came out it was the only cable modem company around. They could do just about anything they wanted too. And as of right now... Earthlink is offering 1/2 price for the first 3 months. SO why NOT switch over. I mean I will be saving 60 bucks in 3 months and will not have a cap.. Seems good to me.
Also this extream tier. How lame is that. Don't you think think if a person is already using 85GB a month at 3mb... don't think they might use even more with a faster line? I know I would. And at 80 Bucks a month.. plus if you go over that's alot of money! I think what I pay for the service I get now is a lot! But that's just me I guess.
Another thing! I think this whole thing about the "unlimited access" is a HUGE load of crap. Everyone that I know of that sees that... takes it as what is says.. UNLIMITED! Thats how I see it... I have Unlimited Access to my Internet line.. in which I also have unlimited access to where I go.. when I get on.. and how much I download. HOW the hell can you get around that. I think it's total BS to say something and then months down the line.. say... WELL.. it's not really UNLIMITED... Let me put it another way. Lets say I when I get on the computer to play games and download for lets say 4 Hours. On average I am able to use up 1 GB of bandwidth. (Playing games, Downloading files, Watching some streaming vids. Etc...) SO lets say I did that every day. so in 15 days... I am at my LIMIT already. SO now that means... unless I want to pay an extra 30 bucks for the extra 15GB of bandwidth for the month I have to LIMIT my usage... but wait a min... I thought it said I get UNLIMITED ACCESS... Which in this case.. is NOT true. NOw I know what you guys are telling me... UPGRADE to the Exream service. I don't know about all of you guys.. but paying 80 BUCKS a month is A lot of money to me. And I am sure it's a lot of money to a lot of other people out there. I am sure there are a lot of kids on this service that download a lot and there parents or who ever pay for it is already too much.
All I know is I will be swiching over to earthlink and I encurage others to do so. Save some money and not be caped for the time being!
ASiDiE | |
| bgriffin509
join:2003-04-20
Falls City, NE
| I got a letter too! Well, it apparently takes less than 151 gigs of usage to get a letter. I recieved one today, averaging 61 gigs a month.
No I am not running a P2P kazza/winmx/blah blah.
I do however have several computers connected including a playstation 2 that the child plays quite a bit. Also I send and recieve large emails for purposes of my return to college and get a degree quest that I embarked on. My concern is is we have no way of monitoring how much usage have used currently, how can we avoid recieving large bills? Sadly I'm in a remote area, and the choices aren't very great. Dial up here is an option, if you don't need more than 120 hrs, after that its $3 per hour on top of the $29.95 per month. Are there any cheap routers that have the ablity to tell you what your upload and download usage has been?
Also while I'm on the soap box, often times the cable modem is flashing as though its recieving/sending data when in fact no devide is turned on. Do items such as port scans/etc count against your usage?
Steamed in the boondocks | |
| bluedevil23
join:2003-01-15
Saint Louis, MO
| Other ISPs? I have a friend in Lincoln who told me about this and I looked into Time Warner there and noticed they have 4 different ISP choices: Road Runner, Earthlink, AOL, and Internet Nebraska. Do any of you know if this bandwidth cap applies to the other ISP's as well (specifically Earthlink)? | |
| 
MisawaGQ
Divi Filius
Premium
join:2002-12-19
Mississauga
| Ridiculous The real problem with these caps is that they are ridiculously low. People who use 150 gigs a month are abusing the bandwidth and it screws over the people like me who use significantly more than 15 gigs a month, but not to the point of abuse. Of course this doesn't put ISPs in the right for capping so low. Realistically they could offer 50, 60, 70 gigs a month for the price people pay for their broadband. This way the people who use extra bandwidth don't get screwed and it stops the abusers. But these companies are just greedy tools and will cap at 15 gigs so they can make those extra millions every year. | |
| 
Straphanger
Express is Back
Premium,Mod
join:2001-12-08
Jackson Heights, NY
clubs:
·RoadRunner Cable
Host:
TV over IP
New York
Audio/Video Chat
| Earthlink If this ever comes to the city, I'll probably be switching to EL or something. I'm already paying $60 a month for being a non-cable TV subscriber.
--
Next stop is 61st Street-Woodside...this is a 7 express, 7 express, 7 EXPRESS! | |
| 
WaydWolf
join:2002-07-24
Meriden, CT
| Bandwidth is NOT unlimited for TWRR or anyone else Those of you who are complaining about caps should understand that the backhauls, those lines that carry data in and out of your high speed provider's back end, are NOT unlimited.
Those providers are charged a flat monthly rate for the connectivity plus a monthly bandwidth allowance and a per-unit-data charge for amounts over that.
Many operators are regularly forced to upgrade their peering connections to more expensive ones because of this.
Users are STILL overrunning those quotas.
Cable providers send a lot of their data over their own fiber as far as they can, but at some point MUST hand off to another network as that is the nature of the Internet. An INTER network of networks.
Do you propose they give away their bandwidth and quotas for free?
Do you propose they work for free at the network and do the supports, builds, moves, adds, changes, etc. for free?
The problem is not MP3s, video, etc. The problem is P2P and its ability to share files of any size over any connection 24/7.
THAT is the killer app for broadband, and it is KILLING broadband because it is feeding a desire and thirst for data exchange never seen before in the US or anywhere else for that matter. Feeding a thirst that cannot possibly be sated with the current networks.
Eventually, the capacity will climb. DOCSIS 2.0 and beyond will occur in broadband, data CLECs will eventually undercut the ILECs and force T-carrier/DS/OC line prices down. Fiber will reach the home. A sea of wireless cells from 1xRTT to 802.11somethingorother will be around. MVDDS will be a reality giving us terrestrial wireless at high speeds all over. Maybe we will even eventually see that pesky low Earth orbit system some day.
The REAL issue is, by the time we move to this, will the cost versus our value placed in it be similar to now? Or will they keep raising the price out of proportion until we are paying $250/month for 100GB/month and 10Mbps x 5Mbps in five years?
Will we be sh*thammered for exceeding the quota despite much of the data being transferred WITHIN the provider's local network? In other words, if I send 50GB to a friend in the same town on the same cable modem network which never leaves the provider's equipment, why should that count since it doesn't go towards the provider's quota with their peer?
THESE are the things we as consumers need to watch. | |
| | |
CCD
@ny.fronti
| Hmm. =/ I'm on DSL now.. I used to have Road Runner I was downloading about 7 - 10 gigs a day.
I only downloaded about 100 - 200 megs daily The Problem was the other people in the House on the Router were downloading too much. If I was still on their Service I would really be going past that cap.
I really don't like RR's little Plan here. =/
I feel sorry for the people who have Routers or something like that and they aren't downloading as much and will still get charged for it.  | |
| 
pcg33k
join:2002-10-20
Everett, WA | UNLIMTED comcast 3.5 down 384 up an its UNLIMTED!!!!!!!!!! $79.95 a month , | |
| dhammer0
join:2000-12-02
Indianapolis, IN | Total crap Bandwidth costs for providers like RR is about $.10 per gig. $79 for 40 gigs is price gouging. For the $45 a month I pay I should be able to grab 200 gigs a month. They'd still make a 100% profit. | |
| |
AtroxAngel
@rr.com
| Re: Total crap you still have to consider the employee's they must pay for. but 15GB is simply too low, ive been monitoring my usage since i got the letter. in a week ive used 1.5GB. that includes normal browsing, about 5 hours of steaming music, and several hours of low bandwidth intensive gaming. This is what ive used while severely limiting my usage. Normal I was running an FTP server which could use 100GB a month at full uploading bandwidth. This server normally runs at around 75% capacity. Add 8 hours of daily music streams and probly 10-20GB of gaming and multimedia downloading. this would place my regular monthly usage around 100-120GB a month. Now I admit, running a high volume residential server can be considered abusive. But that still leaves 20-50GB a month in normal usage. A 50GB cap would be acceptable to me. But 15GB a month would mean you could not have sustained use of your cable connection for everything that makes broadband worth the price. If i wanted my bandwidth limited to that of a 56k connection, i would just pay $10/mo for dial up. This limiting is not too unreasonable, but they could offer much better options with a hight minimum usage lvl cap. I can see $45/mo for 25GB, $55/mo for 50GB, $65/mo for 75GB and $75 for 75+ but even that is the highest i can imaging paying, and as technology goes, usage will increse... what will they do then? continued increase of Bandwidth cost will just upset the public and eventual the company will colapse. i suggest they find a solution soon or the public's "internet craze" will end | |
| 
Frank
is chilling
Premium
join:2000-11-03
somewhere
 ·Verizon FIOS
| Does this affect Earthlink/3rdparty Cable users Just wondering, since i'm the only person who has seemed to have brought this up,
does this affect people on earthlink cable as well? or is this just an rr thing.
time warner may be shooting themselves in the foot with this one and i think there might be a mass exodus to earthlink if it's rr.com only.
speaking of which, do people on earthlink cable get those security scans from security.rr.com? | |
| | Mele20
Premium
join:2001-06-05
Hilo, HI
| Re: Does this affect Earthlink/3rdparty Cable user This policy would affect all ISPs on Time Warner Cable. This falls under the Cable Modem Service Subscription Agreement which is binding on all TW cable modem users. This is coming to Hawaii, but not in the immediate future, according to Time Warner Oceanic Cable:
Aloha!
Thank you for your inquiry. We have no plans of implementing an
additional charge for high bandwidth users in the near future. However,
due to the increasing costs of providing quality high speed service to
all users, it is possible that a similar plan may be implemented some
time in the future.
Thank you!
Oceanic Tech Support Hawaii
#1786
It is already provided for, including Earthlink and AOL broadband customers, using cable modem from Time Warner Oceanic Cable in the CABLE MODEM SERVICE SUBSCRIPTION AGREEMENT which is binding on all Time Warner Oceanic Cable modem users:
Each of Operator, ISP or Subscriber may terminate the ISP Service to Subscriber at any time for any reason, in its sole individual discretion. This Agreement will, however, remain in full force and effect for any ISP Service subscribed for by Subscriber, regardless of Subscriber's changing his or her choice of ISP.
(b) The ISP Service has maximum "throughput" limits (i.e., limits on the rate at which data may be sent to or received from the Subscriber at any time), as set forth in the price list and Subscriber Materials for the ISP Service.
(c) Subscriber acknowledges and agrees that Operator and ISP shall each have the right to monitor Subscriber=s "bandwidth consumption" (i.e. aggregate volume of data that may be sent or received) at any time and on an on-going basis, and to limit excessive bandwidth consumption by Subscriber (as determined by Operator and/or ISP) by any means available to Operator or ISP, including suspension or termination of ISP Service.
(d) Operator reserves the right to implement specific limits on the maximum amount of bandwidth consumption available to Subscriber per month for the level of ISP Service subscribed for by Subscriber. Once such limits are implemented, if Subscriber exceeds the bandwidth consumption limits assigned to the level of ISP Service for which Subscriber has subscribed in any month, Operator (or ISP if ISP is billing Subscriber for ISP Service) has the right to limit bandwidth consumption by Subscriber in excess of such level by any means available to Operator or ISP, including suspension of ISP Service, and/or to impose additional fees and charges on Subscriber.
--
"Everything can be taken from a man or woman but one thing: the last of the human freedoms - to choose one's attitude in any given set of circumstances, to choose one's destiny." Victor Frankl - Man's Search for Meaning mele20@dslr.net | |
|
Wiggity
@rr.com
| Xtreme for $79.95????? I would GLADLY pay that.
I live in North Carolina and use TWC Triad/Roadrunner.
I got "the call" two days ago a received the happy news that RoadRunner Xtreme will cost me...drum roll...$99.95 a month!!!!
Geez! At that price I wish I lived in Ohio!!! | |
|
bwhog
@rr.com
| Skeptic to victim in a week I live in Lincoln, NE also. I was skeptical of how anyone could use 151GB in a month also. I have downloads from kazaa going 24x7 since it takes that long to get some stuff (TV Shows). I figured that I would be a little bit under the 15Gb cap but I thought it would have been nice if the cap was 30 to 50GB instead so I wouldn't have to worry about it. I check my e-mail daily, play online gaming a few hours a week, and download about 10 TV eps a week (450MB each). I consider myself a normal user that uses RoadRunner alot, but not exceedingly so.
A couple of days ago, I too received a letter from RoadRunner. It stated that their would now be a download cap of 15GB per month and that if I went over it they would send me a warning letter. After multiple letters they are going to chard $10 per extra 5GB I use (A la carte) so that I will either pay extra or move to the Extreme service which is still capped at 40GB.
The letter also said I had averaged 97GB per month for Jan-March, and 79GB for April. I was floored that I could possibly be using that much bandwidth. How can we measure this or force RR to measure it and make it available to us ?
I am going to closely monitor what I do this month and stop sharing Shield and Ent eps on kazaa to see how my numbers come out.
I don't want a limited cap because I don't want to worry about how much I use the internet. I already have a $160 cable bill every month and don't want it to go up any more. | |
| | TNC10284
join:2003-06-06
Lexington, NC
| Re: Skeptic to victim in a week Hello. I am a resident of Lexington, NC. I have had Triad Road Runner(the $45 version) since 5-9-2001. I have never paid a bill late and I have never complained about the Road Runner service(until now) except to notify RR when there were problems with my connection in our area(and even that was rare). On 6-5-2003 I received a letter from TW Cable(see attachment) notifying me that I am transferring over the upcoming(in July) 15GB a month limit and that I need to choose a plan to settle this or in the future be charged $15 for each 5GB over the 15GB limit. I have either the choice of paying $99.95 a month for Road Runner Xtreme with a 40GB a month limit(and I'm still over that limit so what good is that going to do me?) or to pay $15 for each 5GB I am over the limit. When I looked at the letter from the person in NE I got FURIOUS. I feel the same as some people in this thread, TW Cable knows that certain areas have no other broadband competition so they stick it to the people that do not have any other broadband service providers in their area. I read the threads where people were saying that they would immediatley cancel their subscription to RR because they live in NYC and have many other broadband options in their area and haven't seen a letter like this yet. If you compare my letter to the one from NE you will see exactly what I am saying. Road Runner in NE wants $74.95 for Road Runner Xtreme and only $10 for each 5GB over the 15GB limit of the $45 a month standard Road Runner. But in my area, we only have two other broadband service providers, our local telephone company's Cable or DSL service(it's slow and unstable, 512kbps max DL for TurboConnect cable Plus and 256kbps for regular TurboConnect cable. Their DSL isn't any faster either. I have heard that our Turboconnect users is running off a few T3's through Lexcom cable for our entire city) or EarthLink cable. Even EarthLink cable says that they use TW Cable's own network and when EarthLink customers have service issues TW Cable has to come service the EarthLink users. So, TW Cable knows this and therefore are charging $99.95 for Road Runner Xtreme. I think this is UNFAIR business practice! The FCC and/or BBB should be notified of this. However, it is most likely that nothing will be done because money = power. IE Microsoft; they have outstanding products but outrageous prices for most people. Now, I also think that $99.95 a month is unacceptable for two retired parents and an 18 year old high school graduate(me) that is having to save most of his money for college this fall to try to get a career in the computer field. Don't you think? I have already called EarthLink and am currently going through the switching process. What I fear is if a lot of people in our area switches to EarthLink because of Road Runner's transfer limits, since EarthLink is using the TW Cable network I have a feeling TW Cable will try to maintain it's hold on the broadband services in our area and force EarthLink to impose the monthly transfer limits on it's users. Thereby forcing me to switch to our local phone company's Internet services. I ask that everyone that is upset about this issue to PLEASE email everyone you know that uses Road Runner and notify them of Time Warner's unfair practices as well as email your local Road Runner. It is like I said in an email to TW Cable, if they are having such a hard time trying to "ensure that all customers receive optimal and equitable performance" then why haven't I noticed any service interruptions or slow performance in our area? I have also read on Road Runner's site that they run their networks off of MULTIPLE OC-48 connections, they should NOT and are NOT having bandwidth/traffic issues. And even the "average" user who only checks their email and does some internet surfing who does NOT go over their 15GB a month limit, in the end won't it all even out with the users that use, in their own words from the email response I got from TW Cable, "excessive bandwidth"? Here is an unedited copy and paste of an email response I got from a customer serivce rep. from Triad TW Cable: Thank you for taking the time to express your dissatisfaction with the new Road Runner tiered service structure. We understand your frustration and appreciate you giving us the opportunity to further explain the recent changes. There are many instances where heavy Internet user activity is interfering with the service quality of Standard Road Runner subscribers. If you download music via file sharing software, such as Kazaa, WinMx, Morpheus, etc., these sites often take up excessive bandwidth. Did you know you can drastically decrease the amount of bandwidth you are using by disabling this software when it is not actively in use?
The new tiered pricing is designed for heavy users who consistently exceed the consumption limits outlined in the consumer user agreement. We contacted you to inform you that on a regular basis you have exceeded the maximum amount of consumption allowed for a Standard Road Runner subscriber and to recommend an alternative package that better suits your needs. Road Runner Xtreme, the package offered for $99.95, provides a consumption limit of 40 GB per month as opposed to the 15 GB per month available with your current package. Road Runner Xtreme subscribers enjoy increased speed, greater data transfer capacity and the option of wireless distribution to multiple PC’s. The increased bandwidth provides 1 MB per second faster downstream speed and the upload speed is increased by 128 KB per second.
Excessive bandwidth usage is expensive for high-speed Internet service providers. Many high-speed Internet providers are in the process of implementing bandwidth consumption limits. We are sorry for any inconvenience this may cause you and would hate to loose you as a customer. The letter you received was an attempt to find an acceptable package that best meets your needs. We still offer unlimited access, but there are limits to excessive bandwidth consumption, as stated in the Cable Modem Service Subscription Agreement.
We hope you will decide to remain a valued Road Runner subscriber. Your satisfaction is our priority and we appreciate you giving us the opportunity to assist. Please do not hesitate to contact me directly at twcnblack@triadtwcable.com if you have any unanswered questions or concerns.
Brandy Black
Customer Service Professional
CustomerService@triadtwcable.com
www.triadtwcable.com
BTW, I do NOT run Kazaa or any other File Share Utility 24/7, ANY time I run a file share utility it's at night. Please reply and post your thoughts. If you think of anyone that uses Road Runner please notify them of this as well as well as email Road Runner in your area. They can NOT stay in business and lose so many Road Runner customers if a lot of people begins to switch providers. If anyone could contact the FCC or BBB then they just MAY be of some service to us. If you could tell me how to get into contact with them I would myself. Thank you for your time and let's stand up to these unfair practices!
Tavis | |
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viper_r_t_10
@rr.com | Its too bad Too bad roadrunner has to do this. I hope this doesn't come to columbus ohio where i have my service. I think they finally found out that their users are using 15GB+ so they make you upgrade. This is not cool! | |
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Death to the Killer App I guess
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