Minister
join:2002-01-02
Fleeting
| That's no moon....
It is a sad day for the rebel alliance.... |
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systems2000
What? You Say It's Fixed. Hah
join:2001-11-29
Cyberspace
 ·Embarq
| Corporations Win Again!!
As long as the Corporate big boys have influence in Washington, true competition and customer service will lose every time. This stinks of the same cr** as Microsoft. Slap them on the wrist when they shaft the public, then award them with bigger growth and less competition. How does this benefit the general public? |
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banditws6
Shrinking Time and Distance
join:2001-08-18
Naples, FL
 ·Comcast
| Goody
So now it's official; great, I'm sure the consumer is really going to win in this latest meld. Does this mean a Comcast customer who is using a router to share access with their wife or children is going to be labeled a "service thief"? (Per AT&T's terms of service...)
The bigger they become, the further we get to bend over.
--
"I'll follow the law until it's just stupid." -Ted Nugent |
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RipRap
Bmw Power
join:2000-08-24
Berlin, CT
clubs:
|  Get Ready for............................
Price Increases..
NO customer service.
Piss poor tech support.
More SPAM.
Clueless installers.
Oooops. We already have all of that! 
Can you say MONOPOLY?
I knew you could!
Boycott ________!
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The world holds two classes of men: intelligent men without religion, and religious men without intelligence. |
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looser
join:2001-02-04
La Mesa, CA | How much ?
The $54.6 billion deal, well does anybody know how much per customer that represent that they paid for ? |
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abcstore
See Store For Details
Premium
join:2001-12-21
Richmond, VA
clubs: | Can't believe it's happening
It's just sad.
ABC
P.S. Their customer support remains mute all the time. Corporate policy, I guess...
--
This signature is NOT for sale! |
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JonIrenicas
join:2002-06-22
| reply to RipRap
Re: Get Ready for............................
said by Boycott RIAA:
Can you say MONOPOLY?
I knew you could!
Boycott ________!
They will always be competing with DSL, Satellite TV, Satellite internet and the phone company. Comcast and AT&T are already the only cable providers in the areas they cover (infact in almost all areas only 1 cable provider is available to choose from), nothing changes. |
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ArchAngel21x
MacFan Pro
Premium
join:2001-10-28
Lincoln, NE |  New Name?
So will their names be combined into ATT Comcast, or Comcast ATT like there Time Warner and AOL was? Or will it just be ATT?
--
"Death Is Irrelevant" |
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Count Hogula$
Notorious Dog
Premium
join:2002-06-19
Corona, CA
| reply to JonIrenicas
Re: Get Ready for............................
Problem is bloat creats inefficiency and horrid customer service as the peanut heads running the bloated enterprise try to save short term cash rather than look at the long term. Means, longer on hold times, deeper telephone menus, more bloated billing processes and to cover the "costs"...fee increases.
While both of these companies per customer costs will drop because of increased volume...they will just heap on the price increases like ATTBi has done.
Just last year alone average collections per ATTBi customer went from $36 in 1Q 2001 to over $40 by 2Q 2002. More than 10% while their expenses remained unchanged despite turning up new customers (this according to their latest financial report). You don't add customers without spending more money unless you cut services. And ATTBi has done just that. While their peers offer 2Mb, 3Mb and faster speeds for comparable price, ATTBi has elected to double the price for the same service it offered just 18 months ago. 250% increase in customer charges for the same service. Cox is reporting profits in their HSI division despite offering 3Mb service for $36. ATTBi peanut heads just gouge the customers because they can. And this merger will just expose more people to their tyrannical anti-customer practices.
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The democracy will cease to exist when you take away from those who are willing to work and give to those who would not. -Thomas Jefferson |
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AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO | reply to ArchAngel21x
Re: New Name?
said by ArchAngel21x:
Or will it just be ATT?
You mean just Comcast, right? (Since they will be "in control"...) |
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stet
Volitar Prime
join:2002-03-08
Warren, MI
| this could be good
I'm hoping, as a Comcast subscriber, that Comcast will increase their upload to 256 to match AT&T (there is rumor that they are planning on doing this) and that we'll have access to AT&T's news servers, as Comcast has none.
--
Hey everyone! I'm a WEB HOG! |
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systems2000
What? You Say It's Fixed. Hah
join:2001-11-29
Cyberspace |
Don't set your hopes too high, as I believe it will go the other way with a price increase. |
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stet
Volitar Prime
join:2002-03-08
Warren, MI | Eh, then I'll switch to a different provider...
--
Hey everyone! I'm a WEB HOG! |
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roamer1
sticking it out at you
join:2001-03-24
Atlanta, GA
clubs: | reply to ArchAngel21x
Re: New Name?
AT&T Comcast.
-SC |
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JonIrenicas
join:2002-06-22
| reply to Count Hogula$
Re: Get Ready for............................
"Problem is bloat creats inefficiency and horrid customer service as the peanut heads running the bloated enterprise try to save short term cash rather than look at the long term. Means, longer on hold times, deeper telephone menus, more bloated billing processes and to cover the "costs"...fee increases."
Just because a company is big doesn't mean they can't offer good customer service. Just as a company being small doesn't mean they will offer good customer service. Look at em now, they haven't even merged yet and they already offer horid customer service, it can only get better.
"While both of these companies per customer costs will drop because of increased volume...they will just heap on the price increases like ATTBi has done.
Just last year alone average collections per ATTBi customer went from $36 in 1Q 2001 to over $40 by 2Q 2002. More than 10% while their expenses remained unchanged despite turning up new customers (this according to their latest financial report). You don't add customers without spending more money unless you cut services."
Haven't you had enough already with trolling this in the ATTBI forums? Don't you have anything better to do with your time?
[text was edited by author 2002-09-17 13:53:27] |
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jhboricua
ExMod 2000-01
join:2000-06-06
Minneapolis, MN
clubs: | Do you know the meaning of trolling? Cause honestly I don't see it on Hogula's post. |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| reply to JonIrenicas
said by JonIrenicas:
Hasen't you had enough already with trolling this in the ATTBI forums? Don't you have anything better to do with your time?
Agreed. The way I read some of the posts here, its as if all people here do all day long is stay on the phone with customer support (because their connections never work) and do speed tests, and the second anything goes below what "OOL does", its automatically the fault of some big "evil" mega-corp.
Personally, I am very happy with my Comcast-provided Cable TV service and high speed Internet service. I feel that they have earned the money I pay them for these things. How did Comcast get to where they are today? Its not because they held guns to peoples' heads and said "gimme money", its because they offered services that people wanted to buy. The second they bought up our old cable company they worked to make broadband available to us, something no other company, especially these worthless mom & pop ISPs (and even all of the bigger worthless ISPs, such as Earthlink), ever bothered to do. By the time it was available, everyone in my neighborhood subscribed to it (the newly run cable lines along peoples' lawns show that).
I don't fault Comcast for being as big as they are, they earned it. Maybe if some of these other ISPs had done the same things they did, they would be reaping the benefits.
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Proud to be an American infidel. |
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vknight775
join:2001-12-08
Etobicoke, ON | Everyone grab your ankles
Time to get screwed by yet another 300-pound gorilla. |
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JonIrenicas
join:2002-06-22
| reply to jhboricua
Re: Get Ready for............................
said by jhboricua:
Do you know the meaning of trolling? Cause honestly I don't see it on Hogula's post.
I wasn't talking about the post he made here but all the posts he's made in the ATTBI forum saying the same thing. |
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JonIrenicas
join:2002-06-22 | reply to stet
Re: this could be good
Don't sweat it, they will increase the upload speed for current Comcast users to 256. I don't know about price increases but I don't find that to be likely. |
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