WHT
join:2010-03-26
Rosston, TX
kudos:5 | Hoping Nobody Will Notice Like...ohh, say CNN News or Fox News? Washington Post or Huffington Post? |
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 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | I hope they get sued again. |
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 tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
 ·Comcast
| 14 days is a reasonable... ... "NO fault" warranty period.
certainly enough time to try every function.*
What should be extended is
1}payback/damages for promised updates that never happen/aren't possible due to hardware/design defects/shortcommings and unsupportable marketing hype
2} less then advertized battery or product life under "normal" real world usage**
3} other "business model changes" functionallity blocking, credits toward ANY other device (even a competitors, of the same era)
* too many use the Warranty as a never ending series of test drives, which costs EVERYONE else.
** if they claim 14 hours of usage for 1000+ charges that is minimum. doesn't count not being able to jumpstart your car from it. |
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| Competition Yay for competition. |
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 BF69Premium
join:2004-07-28
Camden, TN | Does it take more than 14 days To figure out if you like a phone or not? |
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| Return Period Does the 14 days start when the phone is shipped or when it's received? |
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| More petty petulant behavior from the corporate borg.
The things Randall Stephenson will do for a few more steak dinners. |
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| reply to BF69
Re: Does it take more than 14 days If that's my full time job, no. If I want to see whether or not it works for me consistently day to day, yes. |
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| 14 day return window The window starts from the date the phone is activated (ie when you receive it), or the day you pick it up in a store. And IIRC, you only get one exchange in that window (for anything other than a device malfunction). In other words, you can't get an iPhone 5, then exchange it for an Android device, then exchange it again for something else. You will also pay a $35 restocking fee.
If the device is malfunctioning, you get the same device with no restocking fee. I'm not sure if the time period for defective phones is now 14 days, it used to be 30 for everything but iPhones. Any Apple device, as soon as you walk out the door with it, Apple handles warranty claims, full stop. |
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| I wonder how much.. they collude with their prices and practices? Isn't this supposed to be illegal? |
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| reply to towermonkey
Re: 14 day return window This is illegel in california |
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| What exactly is illegal? |
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BF69Premium
join:2004-07-28
Camden, TN | reply to old_wiz_60
Re: I wonder how much.. said by old_wiz_60:they collude with their prices and practices? Isn't this supposed to be illegal?
Try looking up the definition of collusion. Hmm let's see McDonald's sell the big Mac for $2.99 Burger King sells the Whopper for $2.99 obviously they are colluding.  |
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BF69Premium
join:2004-07-28
Camden, TN | reply to nothing00
Re: Does it take more than 14 days said by nothing00:If that's my full time job, no. If I want to see whether or not it works for me consistently day to day, yes.
How many day should you entitled to? |
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| reply to motoracer
Re: 14 day return window california forces 30 day returns |
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| reply to BF69
Re: Does it take more than 14 days It sure can depending on your travels. It's not just the phone, but the coverage. I'd like to see if the thing works well in places I may travel. Those places may not occur in the first 14 days. |
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| reply to BF69
Re: I wonder how much.. But are McDonald's and BK agreeing to do it behind the scenes? |
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rradina
join:2000-08-08
Chesterfield, MO | reply to tshirt
Re: 14 days is a reasonable... But you stand a much better chance of using the phone in all of the signal areas with 30 days vs. 14 days. 30 days is far more consumer friendly and I've had significant differences in dropped calls from one phone model to another. I've even had significant difference with the SAME phone. (I had to return my first iPhone 4 because it would constantly drop calls. The Apple store replaced it and the one I have now has been fine for over two years.)
There's always a reason for these things and what I'd like to see is their numbers. In other words, what problem is the dynamic duo trying to accomplish with the reduced window? Is there a huge difference between what they can do with a phone that's been used for 14 days vs. 30 days? Is there a huge drop in returns if they cut the window by 50%?
Regarding your claim that too many use the warranty period for a never ending series of test drives? Where did you get that information? |
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rradina
join:2000-08-08
Chesterfield, MO | reply to BF69
Re: Does it take more than 14 days As I explained to tshirt (above), more than 14 days is nice to make sure the phone has adequate performance in all the signal areas you frequent. If you are a business traveler with a certain territory, it'll be pretty hard to visit that entire territory in 14 days. It's probably still difficult in 30 days but you stand a much better chance of discovering an area where its performance is significantly less than a previous phone.
Personally, I've had significant difference between phone models regarding dropped calls and call quality. |
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Reviews:
 ·Frontier Communi..
| reply to rradina
Re: 14 days is a reasonable... said by rradina:I had to return my first iPhone 4 because it would constantly drop calls. The Apple store replaced it and the one I have now has been fine for over two years. That's a warranty issue, not a "I don't like this device and/or my service" issue. Nobody is suggesting your warranty should only be 14 days. Indeed, I recently received a new (to me) Droid X, after the screen died on my two and a half year old one. Thank you extended warranty...
said by rradina:In other words, what problem is the dynamic duo trying to accomplish with the reduced window? Is there a huge difference between what they can do with a phone that's been used for 14 days vs. 30 days? Is there a huge drop in returns if they cut the window by 50%? They can't sell a returned phone as a new product, I'd imagine that they all go into the inventory of refurbished phones that are used to replace warranty returns. They'll get used eventually but it's obviously not as good as signing up a new customer or locking an existing one into a new contract. They lose money on a return, particularly if you bought the device from a human being who is paid a salary.
I'd tend to agree that 14 days should be enough to test drive all of the features on a new device. It may not be enough time to hit all of the areas you'd like signal in, but it ought to be enough time to hit the ones you care about the most, e.g., your drive to work and areas you frequent most often. |
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