BobAccount deleted
join:2012-07-22
New Jersey Reviews:
 ·Optimum Online
| Customer interaction I'm pretty disappointed with how Cablevision interacts with their customers, considering that some privileged customers get favorable pricing breaks, while the rest of us take it up the butt.
Perhaps their "commitment to transparency" (ha, ha) will cause them to reveal that my neighbors are paying less than I do for more and better services. |
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| which companies arent like that? You get the same thing with fios. Its all in which rep you get on the phone. |
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BobAccount deleted
join:2012-07-22
New Jersey Reviews:
·Optimum Online
| Most of them. e.g., my local supermarket charges everyone the same price. |
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| reply to majortom1029
said by majortom1029:which companies arent like that? You get the same thing with fios. Its all in which rep you get on the phone.
...and it's all about where you live. If you have FiOS as an option, then Cablevision will be much more willing to wheel and deal with you. Sounds like basic good business and economics to me. |
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BobAccount deleted
join:2012-07-22
New Jersey Reviews:
·Optimum Online
| said by limegrass69:Sounds like basic good business and economics to me. Sure, if you want to piss off your other customers. How does that fit in with Cablevision's "commitment to honesty, transparency, the quality of the services we provide and - importantly - how we interact with our customers"? |
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 LightSPremium
join:2005-12-17
Greenville, TX
·Time Warner Cable
·RoadRunner Cable
| True innovation Cablevision is an innovative company. This redesigned logo represents more than just their outstanding business model; it shows their true dedication to customer service, honesty, transparency and originality.
Never before seen, the color yellow.
Inspiring. |
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iansltx
join:2007-02-19
Golden, CO
kudos:2 Reviews:
 ·Verizon Online DSL
·RoadRunner Cable
·Comcast
| reply to Bob
Re: Customer interaction The fact that, if they don't offer really attractive rates in FiOS areas, there won't be many CV customers in those areas, while the same isn't true in areas where Verizon only has DSL.
At least you aren't in an area where you've got Comcast outside of FiOS territory. Right now Comcast's mid-tier speeds are double the speed for the same amount of money in FiOS areas vs. not. You wanna talk about customer satisfaction etc., there's your case in point. Then again, where Comcast competes against CenturyLink...well...they don't have much competition. |
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elray
join:2000-12-16
Santa Monica, CA | reply to Bob
said by Bob:I'm pretty disappointed with how Cablevision interacts with their customers, considering that some privileged customers get favorable pricing breaks, while the rest of us take it up the butt.
What privileged customers? What price breaks?
Do tell. |
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BobAccount deleted
join:2012-07-22
New Jersey Reviews:
·Optimum Online
| Here's a guy who is charged $25/month for Family Cable + iO, when I was charged $45/month. WTF does he pay less than I did?
»CV taxes OV in NY and changing bill
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| reply to Bob
Really? Most supermarkets prices change depending on where you live. Nassau county stop and shops have different sales vs suffolk. even stop and shops on different blocks can have different sales. |
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BobAccount deleted
join:2012-07-22
New Jersey | What part of "local supermarket" don't you understand? |
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Reviews:
 ·ooma
·Optimum Online
 ·Verizon FiOS
1 edit | screw the logo People were expecting a speed bump... not a yellow dot
Pffft!!
Btw, they've experimented with the logo before, I think it was "BLUE" sort of representing their favor of Democrats on Long Island after failing to block FIOS in NY metro. Verizon--which has the RED logo (apparently predictive of their supporting the Republican corporate agenda)..
(There was a blue halo in the "O" of optimum before)
The only thing that people care about is offering better service at a cheaper price. In the early days of FIOS, people were willing to put up with alot of crap just because 15/2 on fiber beat 15/2 on cable ANY DAY OF THE WEEK-- now? Not so much anymore.. the dfference between cable & fttp isn't all that big based on price per bit and QOS (assuming you have a docsis 3 modem). YMMV with either service.. caveat emptor based on my value criteria.. especially if you get roped into a contract. |
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| Logo So if the new logo will reflect honesty of the quality of service they provide I guess it should be a turtle?
not a yellow dot. unless that means standing still and not going anywhere :P |
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| reply to Bob
Re: Customer interaction said by Bob:I'm pretty disappointed with how Cablevision interacts with their customers, considering that some privileged customers get favorable pricing breaks, while the rest of us take it up the butt.
Perhaps their "commitment to transparency" (ha, ha) will cause them to reveal that my neighbors are paying less than I do for more and better services.
try switching to another provider and see if they charge you the same thing they charge everyone...good luck |
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elray
join:2000-12-16
Santa Monica, CA | reply to Bob
One bill does not establish a privileged class of customers.
He probably just bought at a different time, when a different promotion was available, in a different zip code, and he probably negotiated a better deal, i.e. with retentions.
Like it or not (I certainly don't), broadband and pay-tv pricing requires the customer to act in his own best interest, and be savvy consumer. People who count their pennies take the time to inquire regularly, as to "what's available", and renegotiate their rate-plan whenever it is most favorable. For others who may not pay as close attention, they may end up paying the rack rate (list price) when their initial promotion expires 3/6/12 months later. Mark your calendar!
But its not a conspiracy, there aren't an elite group of customers. |
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| Quantum Mechanics They named it 'Quantum' because the more precisely the position of Honest is determined, the less precisely subject of the Honesty can be known, and vice versa. |
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Reviews:
·Optimum Online
2 edits | reply to tmc8080
Re: screw the logo said by tmc8080:The only thing that people care about is offering better service at a cheaper price. In the early days of FIOS, people were willing to put up with alot of crap just because 15/2 on fiber beat 15/2 on cable ANY DAY OF THE WEEK-- now? Not so much anymore.. the dfference between cable & fttp isn't all that big based on price per bit and QOS (assuming you have a docsis 3 modem). YMMV with either service.. caveat emptor based on my value criteria.. especially if you get roped into a contract.
Verizon FIOS is 15/5 and available without contract. The current Triple play promotion is $99 ($5 off if you order online) and no contract. 6 months free DVR and HD and SD receiver. They will give you other perks if you sign up for a year or two but not required to get the price above.
I have Cablevision 15/2 and a DOCIS 3 modem. As you said YMMV but it still sucks. There are 300+ apartments in my complex and we are probably all on the same node. It is better with a DOCIS 3 but still very up and down speed wise.
Verizon has done some work (all the conduit) recently but hasn't come back yet to pull the actual fiber. I will be one of the first to jump. My Cablevision deal is up on my October bill. I can't see spending $150+ for substandard Internet and over compressed TV. |
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BobAccount deleted
join:2012-07-22
New Jersey Reviews:
·Optimum Online
| reply to elray
Re: Customer interaction said by elray:there aren't an elite group of customers.
Yes, there are.
I called up Cablevision and got jack shit. |
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 aztr0
join:2007-10-28
Brooklyn, NY
·Optimum Online
 ·DIRECTV
| Looks ehhhhhhhh. Looks dull. Doesn't even look like the same company. As for the screwing over some customers and how some other customers get an exclusive deal... like what another person said, services like these, the customer has to go hunt for the deal. If you called and they didn't give you any promotion or what not, cancel and look for another. 99% of the time, the customer service will try to retain you by offering you something that they said they couldn't until you threat to cancel. I don't like the practice, but honestly, its the only thing that works to get a deal. Unless you're a new customer, then there are promos that benefit that group of people.
Old customers get screwed that's how it is. I was in that role years ago with DirecTV, got out of it and signed on a triple play deal with Optimum. I'm paying less for TV, Internet and phone currently than those who have signed on with Optimum triple play for longer, does that mean I'm all of a sudden in the "elite" group? No, it means I'll be paying full price when the promotion is over, just like you once were in the group I am in. That is all. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | I wish.... I wish that they would just decide what their company name is, Cablevision or Optimum !! |
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