newviewEx .. Ex .. ExactlyPremium
Typical Why does it always take the glare of the media spotlight for Comcast to do the right thing?
Can being shady be part of a company's business plan? Because as bad as the landline companies were at their height I don't remember them being anywhere as bad as Comcast is. And this is just based on my personal experiences. Not just because the Internet allows news like this to circulate more than it would have in the past. Though I still have Comcast so I'm part of the problem.
I wonder if the local NBC affiliate picked up on this.
happens all the time- 100's of times a day This man spoke to an idiot. This happens all the time and usually funds are returned in 3-5 business days if credit card and if transaction was eft then can take 2 weeks since subs are given credit right away but it takes a while to actually clear bank. My guess that daughter never actually got to a Comcast rep. but third party (Convergys,Transcom etc..) and they just didn't give a hoot. Everyone who handled that call should be pulled off phone and retrained.
reply to newview
said by newview:why do the right thing if you can get away with doing the wrong thing?
Why does it always take the glare of the media spotlight for Comcast to do the right thing?
reply to AndyDufresne
Re: happens all the time- 100's of times a day But isn't Comcast's dependence on contractors what causes these things? At least whenever someone has to come out to the house it's usually the guys with the little pickup truck and a Comcast magnet on the side that can ruin your day.
Pompano Beach, FL
Seams to me the Man already had the 8.5 year credit.. Once the payment was credited to his account, the overage was already on the account.. Unless Comcast intended on crediting only a fraction amount and stealing the rest??
Thus the CS rep offered nothing, nada, el-zippo..
Comcast only acted after Channel 5 was going to run a story about them.
intellerSociopaths always win.
with the way comcast raises rates This guy's credit would have only lasted a few years anyways.
"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!"
reply to AndyDufresne
Re: happens all the time- 100's of times a day Umm no. It may happen all the time, but it takes literally miliseconds to clear the banks. My brother in law is one of the people who work in this sector for a major bank here. He verified that it takes a heartbeat for it to be accepted, and passed on if needed. Just like an Interac email, they take seconds to accept. Not days. The 3-5 business days is just bull on the banks side.
Pathetic Pathetic Comcast, just absolutely pathetic.
Greed is good! It's what corporations do best.
reply to cidknee0
Re: happens all the time- 100's of times a day While the systems may be capable of that, the bank tools don't always work that way. Brokerage, bank, etc wire transfers do take days to fulfill even if they take milliseconds to actually execute.
·Embarq Now Centu..
Two faced legal system! Face #1: The most disturbing thing about this case, is if the customer went to the police, in an effort to get a refund they would be told it was a civil matter and to call a lawyer.
Face #2: Several years ago a customer was sent a refund check that was many times the correct amount of the refund, like $40,000.00 instead of $40.00. The company took several weeks or months to find the error. By that time the customer had spent the money. The company that overpaid the refund filed a complaint for criminal theft and had the customer arrested. The customer was not given the option of paying off overpayment over several years. The company demanded an immediate refund of the overpayment.
Our legal system sucks. Corporations are given privileges that ordinary citizens are not. I also blame the bank because it's on line payment system did not require the customer enter a decimal point before processing the transaction.
MadnessLike a flea circus at a dog showReviews:
·Verizon Online DSL
Check? It doesn't say how he payed, but I'm assuming it was by check. So even if he left out the decimal point in the digits box, wouldn't he have had to write it out (i.e. Six Thousand, Fifty-Three & 00/100) in order for Comcast to cash it for that?
reply to Sofa King
Re: happens all the time- 100's of times a day
said by Sofa King:With a few exceptions the only time today it takes days is when a paper check still has to be cut for 3rd party to deposit which is what many times a bank has to do when you use your e-bill pay systems to pay your dentist or relative who doesn't have the ability to accept electronic payments.
While the systems may be capable of that, the bank tools don't always work that way. Brokerage, bank, etc wire transfers do take days to fulfill even if they take milliseconds to actually execute.
In this case if was righting Comcast checks, then Comcast would have issue him a check since they have not been authorized to receive of send funds to his checking account. That would 3-5 days to cut and send the check to him for him to then deposit.
reply to Madness
Re: Check? He made the mistake while using his banks bill-pay website. I have almost done the same thing before.
Written Amount Wondering what he had written in the written-amount area of his check, "Sixty-Four and 53/100 dollars?"
reply to Madness
said by Madness:He paid online. Filled in an online form.
It doesn't say how he payed, but I'm assuming it was by check. So even if he left out the decimal point in the digits box, wouldn't he have had to write it out (i.e. Six Thousand, Fifty-Three & 00/100) in order for Comcast to cash it for that?
reply to danclan
Re: happens all the time- 100's of times a day I still see it happening in all forms of e-commerce. The transaction happens right away, but the funds take time to be usable.
The credit card credit/refund error stays as a hold on your account for 24-48 hours. The wire transfer is available from the receiving bank for 24 hours. The brokerage account transfer takes 24-48 hours. In each of these cases the money appears to disappear from one and reappear in the other, not in seconds, but in days. It's never "lost", but it is not usable during this limbo time.
reply to Madness
Re: Check? Reports shows a check image highlighted in yellow. This looks like sub paid thru his bank's online bill pay service. Most bank when a payment is made for more than 2500.00 thru bill pay will cut a check. This looks like a check was sent to Comcast's lockbox. Now since a physical check was sent all the sub needed to do is provide proof that money had cleared his account to Comcast and Comcast at local level would put in for a refund check to be sent to sub. That process can take up to two weeks since a check for 6k will need to be signed off on by some higher ups at regional office.
Now that doesn'tmean that sub and his daughter didn't talk to idiots who had no idea how to handle calls of this type.
You want your money back,the absolute fastest way is to pay via credit card in case there are any screw ups. Refunds are processed quicker and if company gives you any hassles you can do a chargeback.
And never do autopay of any sort with a debit card, by the time they fix any mistake you might get hit with all types of bank fees. On the hate to do business list usually banks and cable companies are jockeying for 1st.
reply to Sofa King
Re: happens all the time- 100's of times a day It isn't about the speed that the system can handle the transaction, it is about the greed typical of banking.
If I owe you $100 and I can manage to hold that money for a few extra days I can gain interest off loaning it out or investing it, even if it is just a few days. I might only make 3 cents but do it enough and it adds up.
A good example of this is social security. Banks get the funds around the 28th of the month but do not post it to accounts till the 3rd of the next month. They wait until they have no other choice but to post it due to federal laws, until then they have 3-5 days to use that money and gain interest.