 skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2
 ·Cox HSI
 ·Clear Wireless
| You have to bring in a body to change a Cox account My neighbor went through hell trying to get his wife's name off an account. She ended up having to show up to the main Cox office in person with him before they would finally do it.
Meanwhile I wonder if this act by his wife would be actionable. |
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 rodjamesPremium
join:2010-06-19
Gloucester, ON | This guy is a moron. That's what you get for using ISP email. |
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| sounds like a case of spite Women really are truly evil. |
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 BF69Premium
join:2004-07-28
Camden, TN | This is why some of them mysteriously drown in bathtubs. |
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 MannusPremium
join:2005-10-25
Fort Wayne, IN
 ·Frontier FiOS
| reply to nonamesleft
Here's the math to prove it. |
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 baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | clever girl |
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1 edit | reply to rodjames
Re: This guy is a moron. Yup. Blame the OP. That's the solution.
Edit: Sorry, forgot the /s tag. |
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| reply to Mannus
Re: sounds like a case of spite Interesting response.  |
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| Don't see how that could not be Vidéotron's fault here When you have a primary account holder, adding someone else so they can control transactions too should not mean they can take over anytime they want. That's a pretty blatant problem with their policy. It was his wife after all. This shouldn't be uncommon.
The fact that they required identification for adding this 2nd person but not for kicking out the primary is ridiculous. And that they refuse to resolve the situation after the fact is nothing less than shitting all over your customer.
A 2nd user should NEVER be able to boot out a primary user without authorization. This goes against security common sense (or a death certificate). If I decide to make a joint account with someone, do you honestly think a bank will let one of the two parties kick out the other and claim the account? Hell no! They'd be held legally responsible for this. And Vidéotron is in a worse position here since they booted the primary account holder.
I support this man to sue both Vidéotron in small claims court and go after his ex-wife for fraud. He should probably talk to his divorce lawyer about this, there might be a possibility of criminal charges being raised by this act. I quote (Wikipedia) 'In criminal law, a fraud is an intentional deception made for personal gain or to damage another individual'. This seems to fit the bill in both accounts but I guess it depends on what she told Vidéotron to get him booted.
So if I were him, I'd be pursuing: 1 - A CRTC complaint, 2 - A lawsuit against Vidéotron and 3 - A police complaint to have his wife indicted for fraud. |
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 Simba7I Void Warranties
join:2003-03-24
Billings, MT | reply to Mannus
Re: sounds like a case of spite LOL.. I've seen that before..
xkcd? |
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Simba7I Void Warranties
join:2003-03-24
Billings, MT
1 edit | So.. If you put a "secondary" account holder on your account, they can do anything to the "primary" account holder's account?
Wow. |
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 NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI
·Comcast
 ·Callcentric
 ·Site5.com
| So, let me get this straight... A man opens an account. This guy also adds his wife to the account, which makes sense. His wife has full access to the account as a result. Then, his wife felt the need to cancel the account since they are going through a messy divorce. The man, who is pissed off that his account was removed and all his emails deleted as a result, calls customer care to complain. The customer care rep said that "something happened" but didn't explain.
I guess the only issue I see here is that his wife was a vindictive spouse.
Did the man give her access to the account? Yes
Did the woman have access to delete everything since she was on the account? Yes
Was the account deleted by someone who didn't have access? No
Seems like a pretty open and shut case to me. If I was him, I would go back and ask for the account to be reopened and his email account restored. Oh, and don't add the soon to be ex-spouse to the account as well.
Problem solved.
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My domain - Nightfall.net |
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 LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | reply to nonamesleft
Re: sounds like a case of spite In a divorce, the lengths the parties will go to to screw each other over is truly amazing. This isn't some ISP story. This is a marriage breakups can be REALLY messy story.
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»www.mittromney.com/s/repeal-and-···bamacare
»www.mittromney.com/issues/health-care |
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| Not the ISP's Problem This is not the ISP's problem, it's his problem. He added her to the account and she then used the authority to delete the account. It's not the ISP's job to play referee in this situation. It's also not their job to keep backups of everything just in case the evil bitch does this kind of thing.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. |
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 Dude111An Awesome DudePremium
join:2003-08-04
USA
kudos:11 | reply to nonamesleft
Yea they can be...... Feel bad for the guy! |
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 stray
join:2000-01-16
Warren, NJ | Reason #99 Yet another reason never to use your ISP for your email account, the number one reason being that it makes things hard when you're switching ISPs, whether you're getting a divorce or just a better deal elsewhere on internet service.
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V-Rtifacts - When Virtual Reality Was More Than Virtual |
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| reply to battleop
Re: Not the ISP's Problem He sues her for lost income & reputation with his employer and clients. Maybe in the amount of her share of the divorce settlement + his costs + punitive damages. |
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| He would have to prove there was an actual loss.
Everyone who has ever worked in support has heard the "I am losing (insert exaggerated amount here) per hour because (insert some service here) is down."
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. |
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cramer
join:2007-04-10
Raleigh, NC
kudos:7 | reply to skeechan
Re: You have to bring in a body to change a Cox account said by skeechan:Meanwhile I wonder if this act by his wife would be actionable. It is, and will burn her seriously in the divorce. (At least in the US, who knows in Cananada) |
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 tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
·Comcast
| reply to MaynardKrebs
Re: Not the ISP's Problem said by MaynardKrebs:He sues her for lost income & reputation with his employer and clients. Maybe in the amount of her share of the divorce settlement + his costs + punitive damages.
We don't know enough to reach that conclusion.
Suppose part of the divorice is about his use of the internet account for porn, she could then argue she thought it might save the marriage by cutting off the account (or at least his access) and delete ALL mail unseen.
She would be wrong but had legal access to attempt this and(in most states) have legal power to act on his behalf and well as her own. |
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