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Forums » AT&T Talks To Us About iPhone Hiccups, Extends Olive Branch
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Comments on news posted 2009-06-17 14:17:28: Last week, we noted how one crisis management expert gave AT&T 24-48 hours to manage the bad PR they were getting from a series of iPhone 3GS launch missteps. In addition to being unprepared to handle new iPhone 3. ..

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Bit
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join:2009-02-19
00000

1 edit
We will see if it hurts sales...

AT&T and Apple are obviously gambling that it won't. Meanwhile OS 3 was deployed about an hour ago and I read that stores are already selling out of their first shipment from pre-sales.

--
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powerspec88
Premium
join:2007-03-11
Harrisonville, MO
So does this mean

If we bought a iPhone 3G on launch day we get the cheaper price? Im 100% confused by this as it does say iPhone 3G users but i show i can't get the cheaper price till January 2010 (when i checked last week.)


BSD24
Tier 4
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Middleboro, MA
clubs:
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1 edit
reply to Bit
Re: We will see if it hurts sales...

Apple should just open the availability of its phone to all or most cell phone providers. Like Sprint - they have the first 4G network that I'm sure would only help the Iphone as far as internet speeds, and of course it would help Apple's IPhone sales.
--
BSD


BSD24
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clubs:
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forget about at&t

Like i said - I have sprint, and would never switch to AT&T, they may have coverage more so than sprint 3g, althought I'm not certain, I think its Verizon 3G that has best coverage. But I do know its been reported that Sprint has the Fastest 3G, and they are the only carrier to already have 4G.
--
BSD


DivineDark

join:2001-08-30
Oklahoma City, OK
clubs:


1 edit
Short sighted

This is both ATT's fault as well as Apple's fault. Apple wanted to try to force the mobile market into adopting a internet/email standard for communication on their own but eventually gave in because the market was not going to change because Apple willed it so. It's also ATT's fault because they were being short sighted about the products they provide as mobile phone transition into mobile computers. Its only natural they benefit from software updates that add new function as the PC world already enjoys. It's a system issue because ATT uses an archaic billing system. They cant figure out how to unblock MMS on all the iPhone accounts that they proactively blocked before the MMS feature was invented for the devices. At this time they have to unblock accounts one at a time by hand. Its a technical issue that would require great detail for me to explain.


drew
Reformation
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join:2002-07-10
Port Orchard, WA
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As a half-baked DBA, even I understand this stuff is stored *somewhere* and should be able to be removed easier than that.


NONONONONONO

@charter.com

reply to powerspec88
Re: So does this mean

Only if your contract has run out. I really am tired of people pissing and moaning and missing a really simple concept. 3G users are under contract, a contract that doesn't permit them to upgrade to a new contract.

Even if it did, do you think people would accept what essentially is now 2+ whatever is remaining on their existing contract?


Bit
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join:2009-02-19
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1 edit
reply to BSD24
Re: We will see if it hurts sales...

Sprint doesn't have a 4G network, not even close. ITU definition of 4G is 100Mb connectivity and 10ms latency with up to 1Gb locally.
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badtrip
East Bay
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join:2004-03-20
Albany, CA
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reply to drew
Re: Short sighted

said by drew See Profile :

As a half-baked DBA, even I understand this stuff is stored *somewhere* and should be able to be removed easier than that.
Believe me you be surprised how difficult even changing something "minor" could be depending on the system. Some systems were created by people who cant see past their nose. I'm sure AT&T has such a system.


Steimes
I make internets
Premium
join:2002-01-08
Belle Vernon, PA
·Verizon Online DSL

reply to drew
said by drew See Profile :

As a half-baked DBA, even I understand this stuff is stored *somewhere* and should be able to be removed easier than that.
I agree, I have removed much worse than codes from flat files and databases alike. Seems fishy, I would like to hear a better explanation on why this HAS to be manual.
--
Making procrastination an art form since Pluto was still a planet.

rgarbin

join:2007-07-22
Jenkintown, PA
·Verizon Online DSL

Why the fuss over MMS?

Why is it that I could send MMS via my Treo over AT&T, but I can't send it with an iPhone? How is it that I could easily hack my Treo to tether my MacBook over AT&T, but it's such a big issue with my iPhone? Aside from the fact that the iPhone is more a computing device than a phone, I don't know why they hamstrung these two features.


verolom

join:2002-03-23
Eagleville, PA
Funny thing

Tethering and MMS has been available to other phones offered by AT&T Wireless for many years. Why is the iPhone special?


dadkins
Can you do Blu?
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Hercules, CA
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said by verolom See Profile :

Tethering and MMS has been available to other phones offered by AT&T Wireless for many years. Why is the iPhone special?
My v3 Razr will do it.
--
Think outside the Fox... Opera


Cheese
Premium
join:2003-10-26
Naples, FL
clubs:

reply to Bit
Re: We will see if it hurts sales...

said by Bit See Profile :

Sprint doesn't have a 4G network, not even close. ITU definition of 4G is 100Mb connectivity and 10ms latency with up to 1Gb locally.
While this may not be true as it came from Wiki

"Sprint announced it will be offering a 3g/4g connection plan for $79.99 it is only currently available in Baltimore."

»en.wikipedia.org/wiki/4G


davoice

join:2000-08-12
Saxapahaw, NC
·Comporium

reply to Steimes
Re: Short sighted

AT&T's problem is it's not just in 1 system. It's in multiple places... and in a couple that aren't just big relational databases. Their mobile platform is a hodge podge of stuff inherited from: AT&T Wireless Services, Ameritech Mobile Communications, BellSouth Mobility, Southwestern Bell Mobile Systems, BellSouth Mobility DCS, BellSouth Wireless Data, Pacific Bell Wireless, Pacific Bell Wireless Northwest, SBC Wireless, SNET Mobility, and Southwestern Bell Wireless.

Remember most of those markets were TDMA conversions, so they weren't pure GSM builds. That leaves some true legacy systems in play on the back-end.

They do a decent job of making it look like 1 big system to the end customer but on the back end there are a bunch of moving pieces.

It's not insurmmountable... but w/ AT&T also being tied w/ all the SBC merger stuff, the integration guys already have their hands full. And much of the heavy lifting is outsourced. The brain trust who could have done it stateside has been steadily gutted.

We all know from Uverse that AT&T/SBC is a tightwad. In this case their tightwadism and lack of available onshore human resources directly affected a product roll-out and end-users.

}Davoice


en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

reply to BSD24
Re: forget about at&t

I use both Sprint and AT&T - coverage in SoCal is similar on Sprint and AT&T, audio quality is much better on AT&T, data is similar.

'4G' doesn't mean jack right now, as I don't see any handsets that use it, or any meaningful coverage. Sprint needs to get its self an image, and stop bleeding customers to do well. Sprint has always been a step or 2 ahead in technology, but their TTM has rarely worked in their favor. Hopefully (for their sake) the Pre will help them get and retain customers.

I had Verizon Wireless in the past, and had nothing but problems (billing, dropped calls, almost ended in a lawsuit).

T-Mobile in SoCal is a very good carrier - period!
--
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gigahurtz
Premium
join:2001-10-20
Palm Coast, FL
clubs:
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Yes, we understand..

that other phones can do these simple features. No need to continue to remind us

Tethering is not so important to me but MMS would be a nice feature to have, however, if AT&T plans on charging for it than I am not interested. My bill is high enough as it is.


davoice

join:2000-08-12
Saxapahaw, NC
·Comporium

reply to verolom
Re: Funny thing

B/c Apple bet that customers would just use email to send photos and such and did not build MMS functionality into the first generation iPhone.

Like FireWire being left out of the new laptops, Apple made a calculated bet concerning what customers would use/want/accept.

Now they've had to go back and add MMS functionality to their product.

That would be great if AT&T hadn't hard coded an MMS block into iPhone customer accounts. Existing iPhone IMEI's are all set to block send/receive of MMS mesages b/c AT&T customers were complaining about friends' messages being lost.

People were trying to send iPhone users MMS messages and lacking MMS ability, the messages would just pile up and go nowhere. Hence the AT&T block.

So the answer is shortsightedness... both on the part of Apple and on the part of AT&T.

}Davoice


dslhater
Premium
join:2001-09-24
Chicopee, MA
clubs:


1 edit
reply to dadkins
said by dadkins See Profile :

said by verolom See Profile :

Tethering and MMS has been available to other phones offered by AT&T Wireless for many years. Why is the iPhone special?
My v3 Razr will do it.
My iPhone tethers from my wallet into AT&T's bank account Yeah there's a app for that lol
--
dream your dreams with open eyes and make them come true...

k1ll3rdr4g0n

join:2005-03-19
Homer Glen, IL

reply to Steimes
Re: Short sighted

said by Steimes See Profile :

said by drew See Profile :

As a half-baked DBA, even I understand this stuff is stored *somewhere* and should be able to be removed easier than that.
I agree, I have removed much worse than codes from flat files and databases alike. Seems fishy, I would like to hear a better explanation on why this HAS to be manual.
I third that, I have had to come up with some interesting solutions to scrape and process data. I would really doubt that they aren't using a database to store customer information. It can be done through a script or program, its just how creative they want to be. Let me tell you database or no database a little perl script with regular expressions can make that year long project turn into seconds.

Perhaps this is the reason why they need to charge $20/month for texting, $30/month for unlimited internet and another $30/month for 5GB of tethering. They need money to hire all the teens that will be clicking a button on a screen that says "MMS Enable".
Forums » AT&T Talks To Us About iPhone Hiccups, Extends Olive Branchpage: 1 · 2 · 3


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