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Comments on news posted 2009-05-21 08:57:23: When you've got a captive audience (like say, rural broadband customers with no other options), you can get away with a hell of a lot. ..
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Tallas
@att.net | Finally FINALLY, I hope this actually goes all the way and hughes starts giving out better quality service. I had it for 2 weeks, cancelled and am sending the stuff back tuesday. Went with a local service that has no cap and is way lower cost per month. | |
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Wattshill
@direcpc.com
| YEA I am amazed that some company who knows what they are doing does not get in the satellite business because Hughes.net is the worst, No they are absurb. It is flat impossible to download even a 1 hour tv movie and the system is always slowed down or "web excelleration error", what a joke. Yea again......I know they will lose | |
| MichaelRS
join:2006-06-10
Half Moon Bay, CA
 ·HughesNet Satellit..
| A topic for congressional hearing As telco/cableco/mobileco will not provide broadband to rural america, and rural can be 30 minutes drive time from silicon valley (incl. traffic!), satellite is a de facto backbone for broadband internet. Internet literacy is critical for a developed nation. As the US would like to be one keeping half the population on 80's dial up is not an option as Europe zooms past the US with 90% coverage and above on cell and broadband. As more content and information will be delivered over the internet, providers do not contain themselves with data masses (a typical MS update nowadays is 150-300 MB), an unlimited, fast internet is extremly critical for a competitive country. India and Pakistan is already taking care of customer support because we can't do it here. Wanna ship more work there???
Hence, HughesNet and WildBlue should get government support to make unlimited fast broadband available IF they can, while at the same time they should be taken to the cleaners and tied to the fire with how and what they provide. I.e. declare them a utility and govern them in Cali by the CPUC. That'll take care of their a**hole behavior.
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HN7000S - Satmex 5 - 970 (was Satmex 6 1210, then 1250) - 0.98m / 2W dish - HughesNet ProPlus | |
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just2stoned
Just2stoned
join:2006-02-06
Spring Hope, NC
| mkay I had Wildblue for a good year and half before I "ripped" the dish down. Yes I was so mad I ripped it down. Now, with that out of the way I just wanted to point out some things that I experienced when on a sat provider.
When I got it, it rocked balls! I was getting well over the advertised speeds and pings were high but stable in the 5-600's. I had a few tria/modem issues over the time but were always handled in a timely manner. Customer service was always nice and helpful and I even got a few free months of service from them as a result of bad service. It wasn't until they did the 'traffic shaping' that things really went to hell. Pings doubled, speeds plummeted, and web browsing almost didn't work at all half the time. I did a few whining posts here on dslreports.com and I got fed the same lines a lot of you guys are getting:
"It's in the contract. 90% of customers never read any EULA/TOS documents before committing to contracts. Every bit of the problems you guys have is in there, even though they are mostly vague about it, they are there."
Most contracts will have something along the lines of "speeds up to x.xx/x.xx" and "high conjustion and peak times may effect throughput/bandwidth in some areas."
I know it isn't exact wording but they both pretty much say that they'll get you connected, but that's all they can guarantee is that you will be 'able' to connect and surf. They don't give specific speeds at all. Their packages are just 'up to' limits you'll get. I tried to convince others this was wrong but they just fed me the same lines about this shit being in the fine print, and after much thinking about it there is just one thing left to say: Corporate America rules all with the laws and there is nothing ordinary citizens will ever be able to do about. The companies that have this type of service rep are shitty but they can get away with it due to some careful wording int he fine print.
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Vista Ultimate 64bit, 8gb G.Skill DDR2 800mhz, Phenom II 940 X4, 2x Diamond HD3870 512mb DDR4 PCIe2.0 (xfire), 700w PSU, 500gb(32mb) HDD, Antec 900 Gaming Case | |
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Arion
join:2006-07-09
Marquette, MI
·HughesNet Satellit..
| Hughesnet Most people who seek out forums like this are people that are having trouble so these forums I don't think are truly represent
ative of an 'average' Hughes residential customer. I live out in the boonies where sat is about the only 'high speed' internet possible and coming from dial up even after having the service for 3 years I'm still very pleased with it overall.
Trying to compare terrestrial internet such as cable to satellite is looking at apples and oranges and trying to draw a comparison. With all the expenses involved it's actually quite remarkable to get any satellite internet service at all for less than $100 a month. The overhead for a space based system is orders of magnitude more expensive than a terrestrial service.
As far as I know Wildblue is still to show a quarterly profit and hughes residential side started to show a profit a few years ago for the first time. I think the 'customer service' stinks and I avoid them like the plague but overall for me and I think for most people they have had a positive experience or you would see Hughes losing market share. It is what it is and not what we might want it to be. If you need broadband at a reasonable price then move back to town. I can sit on the porch with my notebook browsing the net and watch the bears mosey by...you can't do that in town.
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HN7000S IA-8 1070 / 8-PSK 3/4 (14) / Router:67.142.140.83 /.74 1 watt / Pro plus/ Pentium 3.2ghz, 2gb ram / WinXP Pro / Opera 9.6 / www.bigbaywx.com | |
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