Eat Me
join:2002-09-25
Sussex, NJ | Commercials
I wonder why they don't just cut those expensive commercials with Dan Hesse parading around instead of putting people out of work. |
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PhoenixDown
-- Wants FIOS
Premium
join:2003-06-08
Fresh Meadows, NY
clubs:   | 8k ... ouch
I feel bad for those who will be impacted by this. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
| reply to Eat Me
Re: Commercials
said by Eat Me  :I wonder why they don't just cut those expensive commercials with Dan Hesse parading around instead of putting people out of work. Marketing costs will always be the last thing cut in tough times because it is Marketing that keeps the money flowing in. Back office costs, maintenance, & other functions will be outsourced to cut costs.
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My BLOG .. .. Internet News .. .. My Web Page |
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Reno
Premium
join:2008-10-26
Keller, TX
| Watch the wording
A little over a month ago when AT&T announced they were eliminating 12,000 job, the internal memo said "eliminating" which meant it was a plan for getting rid of positions over the next year. Most of that will come from retirements. A lot of it has to do with the fact that five regions of seperated job functions are being combined into centers that cover the entire US.
What I found funny was that the news media (papers, tv, etc) changed the wording of the announcement to "layoffs". I know it's hard to believe, but the news actually made things sound worse than they are. |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| The story says it will take place by March 31. I don't think 8,000 people planned to retire by then.
This has been a bad day for job cut announcements.
Caterpillar..20,000
Sprint..8,000
Home Depot...7,000
Pfizer..8,000
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
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jc100
join:2002-04-10
2 edits | reply to Eat Me
Re: Commercials
You know, I've been a Sprint Customer for about 10 years. I have left them once to try Cingular, and hated Cingular. I even had someone on here contact me once in regards to their report. Never heard much on a follow up. But he did a story about and the incoming Dan Hesse at the time.
So why exactly is Sprint Suffering? It breaks down to one word. Support. Their support is absolute bottom barrel. They outsource their support to a company named Teleperformance. While I commend Sprint for sticking with American Support, it's hardly capable of being called "Support". Many of the techs are ill trained or overworked. Ill trained is a huge factor. Have a problem? No one is ever on the same page. It takes HOURS to resolve simple matters. As I said, for ten years, I have been with them. I have had all the nightmares that come with this service and then some. For two years, my bill was WRONG. I was charged for stuff I paid for. Roaming was billed to me sometimes @ 40 dollars or more. Um hey, can you read INCLUDED in my package. I'd have to argue with the person and then their manager. I'd sometimes have to call back to get someone else who had a 1st grade reading level, to check my plan. Hours and Hours later. It'd get sorted ONLY to happen again the next month. This has been one of SEVERAL nightmares. Hell, I even had to resort to getting the Ohio Attorney General Involved to fix most of my issues. Then, problems went away for quite some time. Yet, they cropped up their ugly head a few times after.
So after reading this, you say, how come you haven't jumped ship? Well, Sprint has one thing going for it. A DAMN GOOD NETWORK that rivals all else. Sprint does a a good job at providing the service when it works and is billed properly. Sure there are dead spots, but then I got free roaming (when I'm not billed extra for it). Sprint has great plans for vision on their phone. I love the radio / tv stuff. More so, the radio. I use my phone when I take my walks. It's great for safety and I dont got to worry about having to carry a radio either.
So Mr. Hesse. What can you do to fix your sinking and ailing ship? Bring Support in house. Ditch this 3rd party crap. It might cost you more int he short term, but the overall savings will follow, as you stop bleeding customers like a hemorrhage. Seriously, streamline support and bring them under the Sprint wing. Train them efficiently, and get people on the same page. If you can succeed here, all else falls in place.
As I said before, I am a ten year customer, but I have a hard time recommending this service to anyone as of now. Give me ten minutes with the board, and I'd gladly give them my two cents on what needs to be done. Been there, done it, and see it all with this company from a customer standpoint.
Sprint Execs take note. When you're retentions become your customer support, you know you got an issue.
Feel free to contact should any Sprint Execs read this forum. I'm not selling anything, asking for anything, but I'll gladly give a FREE OPINION of my decade long experience with your product. Good and Bad. As maybe if someone takes the time to listen, you'd be adding millions versus losing them!!!!!!!!!! |
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flycuban
join:2005-04-25
Homestead, FL | reply to Rick
Re: Watch the wording
And it's gonna get worst before it get's better. People are cutting back in services, as they also lose their jobs. This is a big cycle that is effecting everyone. |
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Tarheels Fan
Premium
join:2006-01-05 | reply to jc100
Re: Commercials
I agree with you on support - I called to report a handoff issue between 2 specific towers and the girl tells me to restart my phone then gives me a $75 credit. Some support... |
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jc100
join:2002-04-10
| reply to flycuban
Re: Watch the wording
Definitely. However, if you read my post, Sprint is suffering due to it's own negligence and mismanagement. Sure the economy is bad, and one can blame everything on it. I've been with Sprint for a decade now, and they've been bleeding customers for ages. It now just accelerates because on top of those fleeing for "Greener Pastures", you now have those cutting back the extras and non essentials like a cell phone. |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
 ·VOIPo
| reply to PhoenixDown
Re: 8k ... ouch
said by PhoenixDown :I feel bad for those who will be impacted by this. Agreed. These people did nothing wrong, they simply work for a company with problems. Very Sad. |
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jc100
join:2002-04-10
| reply to Tarheels Fan
Re: Commercials
Yep. All they can do is throw credits at you or send you to retentions when you've had enough. After 10 years, I told them I'd had it. My phone broke, I had insurance, and I'm sure you can guess. They claimed the insurance I spent like 150+ on over the life of the phone didn't cover the phone itself. It was for SOFTWARE HELP. WTF. I said, no, I didn't pay for software help. I paid for a brand new phone when mine broke. How about this, you cancel my service and I go buy a new phone with someone else. Immediately I got stuck on hold, and about 10 minutes later, someone answers from retentions. I told the guy cancel my service. If I've just spent money frivolously to have to go buy MY OWN PHONE, then I'll gladly do it elsewhere. The guy tossed a 100 dollar credit at me and I relented. I saw a new one on Ebay for about that price. Really, I should have demanded it all back. What a Scam. Sprint Techs don't know what they sell, and even their own people kept telling me, call back the insurance. It's covered. So yes, retentions is about the only place you will get a solution when all else fails. How sad is that! |
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rsa0
join:2003-01-25
Birmingham, AL | What's next in store ?!
I wonder, why the just won't lay down and die, as a company?
Eventually, this is the outcome for this company. It is just a long agony for Sprint...oh,yeah for Nextel too. |
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me1212
join:2008-11-20
Pleasant Hill, MO | My cousin work for sprint.
I hope he doesn't get fired. Hes even wokr on Christmas some times. |
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Pizz
Hi
join:2000-10-27
Astoria, NY | reply to NY Tel
Re: 8k ... ouch
my friend is a store manager here in New York City, Bronx to be exact. I hope he doesn't lose his job  |
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Big Dawg 23
join:2002-03-27
Northfield, MN
| reply to Rick
Re: Watch the wording
The retirement comment was referring to AT&T. Just about any one I have known who was on Sprint have since left because of horrible customer support eventually price doesn't make you stay. I have two relatives based in KC which makes me wonder if they will impacted by this. Last time I talked with them I said it would be nice if Sprint would fix their act. I have VZW and have great service and support. Sprint has price and fairly good coverage according to recent Consumer Reports. T-MO and VZW take them in almost every major city on reception and call quality. AT&T is at or near the bottom every where. Sprint has a lot to fix. They still need to correct the massive bleeding on customer exiting. |
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neftv
join:2000-10-01
Broomall, PA
·Broadvox Direct
| let's do the math
1.2 billion/8000 employees is an average salary of 150000 per person. Wow am I in the wrong industry.
I wonder if Dan or whatever his name is has practiced what he preaches by taking a salary hit till he can turn the company around. It's only fair because otherwise I lump him with the rest of "for themselves only" CEO's out there.
Actually, don't mind their commercials at least they are not paying some singer to sing the commercial like they use to do a long time ago. It seems like the only way to survive this economy is to go vertical merge merge merge with a partner that can offer a value to the customer and then the stockholder not the other way around. But that just my thought on that. |
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old_dawg
"I Know Noting..."
join:2001-09-22
Westminster, MD | reply to Tarheels Fan
Re: Commercials
You might want to rethink that "DAMN GOOD NETWORK" as more and more of its support gets farmed out to foreign contractors. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| reply to Pizz
Re: 8k ... ouch
they need to come to Toledo, Ohio and get rid of few stores and they'd be able to save some money. You have 1 mall with 3 Corp. owned stores. Go down the street and there is another Corp. owned store. Go 4 miles to the west and find another store- Corp. owned.
And one store actually refers everyone to a DEALER because they don't know anything.
And then go to Sandusky, Ohio in their mall and find the Sprint employees doing nothing but talking on the phone, yelling at each other and joking around, and then when you ask for help they look at you like you just grew three heads and make a big deal of it. And if you want to sign up for service at that mall you have to go down the isle way to Radio Shack's RS Solutions Wireless Div. and sign up with them. Because Sprint won't do it.
The stores need an overhaul and Dan needs to start out with them.
Sprint has more stores than what Alltel had dealers in 3 miles of one another. |
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old_dawg
"I Know Noting..."
join:2001-09-22
Westminster, MD
|  CEO Newspeak
Such a glib statement from a man who walked in the door for a cool
$20+ million compensation thus replacing the previous incompetent (aka World's Worst CEO) who was drawing another $20+ million in compensation whilst being shown the door.
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"Our network engineers are aware of the problem..." |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
1 edit | reply to Rick
Re: Watch the wording
THD announced they'd have that many gone last summer. They already terminated their entire in store HR Departments and Corp. is next. They're outsourcing everything. The only way to get anything done is by emailing the new company since they don't answer their phones. And that's if they actually read the email instead of sending you some generic reply back.
And yes I worked for them for a few months in the summer. One of the worst companies to work for. The only thing the managers care about is their bonus at the end of the year.
Edit Add: The Frest Market, Inc based in Greensboro, NC laid off/terminated over 4,000 employees from their company in Oct. All which were HR Managers and Support staff. |
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