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1 edit | Re: New Features The intercom stuff works fine for me. Also, when on an incoming or outgoing call, I can establish a three-way with the other phone, or transfer the call.
When you dial your own number (which you could of course put on a speed code), does the other phone ring? If so, what happens when it is picked up?
Message counts via VMWI should work, too. The SIP NOTIFY request does contain a count of new messages. If your ATA supports it, the info should be transmitted on the analog line, and if your phone supports it, it should display the count on its LCD. I'm not aware of any cordless phones that show the count by blinking light (it would wear the battery too fast), but you might find some corded phones or cordless base stations that do that.
If either of these features should be working in your setup but aren't, please post what kind of ATA and phones you are using.
If your cellular carrier provides a gateway, you should be able to configure voicemail notifications to come to your cell as a text message or email. | |
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| |  44402812Hack The PlanetPremium
join:2006-08-28
Plattsburgh, NY | Re: New Features said by Stewart:The intercom stuff works fine for me. Also, when on an incoming or outgoing call, I can establish a three-way with the other phone, or transfer the call. When you dial your own number (which you could of course put on a speed code), does the other phone ring? If so, what happens when it is picked up? Message counts via VMWI should work, too. The SIP NOTIFY request does contain a count of new messages. If your ATA supports it, the info should be transmitted on the analog line, and if your phone supports it, it should display the count on its LCD. I'm not aware of any cordless phones that show the count by blinking light (it would wear the battery too fast), but you might find some corded phones or cordless base stations that do that. If either of these features should be working in your setup but aren't, please post what kind of ATA and phones you are using. If your cellular carrier provides a gateway, you should be able to configure voicemail notifications to come to your cell as a text message or email. Hey that is cool  Thanks for the suggestion, if you dial you own phone number, line 2 will ring and the other person can pick up and talk to one another. Sandy is not going to be happy when I play a game with her tomorrow, lol.
I talked to PP and even though what you said is technically possible in regards to a phone LCD showing how many voice mails you have. Support said they are not aware of any phone that "has the capability". If your phone can do this would you mind sharing more information?
I do get my voice mails as email to BBerry so I'm not complaining. However not everyone is so connected as I and are stuck using just a 20.00 phone from best buy either by choice or financial reasons.
Thanks Stew BTW I just had some corn chowder from scratch and it was awesome! | |
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2 edits | Re: New Features I thought that my old VTech t2326 could show message counts, because the default display has e.g. "NEW 01 OLD 02". Unfortunately, it turns out that those are just the number of new and old caller-ID records stored. On VMWI, the display only shows "MESSAGES WAITING".
While there are almost certainly some POTS phones that display message counts (IMO, Bellcore did not include them in the VMWI spec, and the ATA makers don't pass them from SIP to VMWI, just to be cool), I couldn't find any with a few Google searches. Sorry.
However, many IP phones, e.g. Polycom, can be configured to display the number of new, old, and urgent messages. Phone Power officially supports some of those IP phones (though AFAIK their voice mail system does not provide a way for the caller to flag a message as urgent). | |
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nycitynyPremium
join:2005-08-09
New York, NY | Simul-Ring w/o Announce/Music? Is there a way to use the Simultaneous Ring function (ringing several numbers at the same time) without the system announcing that it is looking for me and playing music while doing so?
While I want an incoming call to ring at several locations I do not necessarily want the caller to know that it is doing so. I am not hiding - it is just unnecessary information that the caller does not need to know. | |
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| nycitynyPremium
join:2005-08-09
New York, NY | Re: Simul-Ring w/o Announce/Music? Well, since there apparently is no way to do this based on the lack of responses I'd like to request it as an option.
I would like multi-ring to work like it does with other VOIP companies I use or have used - i.e., just ring the various phones at the same time without any special announcement to the callers. | |
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|  PhonePowerPremium
join:2007-07-20
Winnetka, CA
kudos:1
1 edit | We are changing the default to "ring" only in the next 10 days | |
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| | nycitynyPremium
join:2005-08-09
New York, NY | Re: Simul-Ring w/o Announce/Music? said by PhonePower:We are changing the default to "ring" only in the next 10 days Wow, that's a first for me - to have such a favorable and timely response from a request made to a company. Thank you very much! | |
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| | nycitynyPremium
join:2005-08-09
New York, NY | said by PhonePower:We are changing the default to "ring" only in the next 10 days Well, it has been about 25 days and it still has not changed. Is this change still on the horizon? | |
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| | | PhonePowerPremium
join:2007-07-20
Winnetka, CA
kudos:1 | Re: Simul-Ring w/o Announce/Music? Just pushed up today. | |
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| | | | | | Re: Simul-Ring w/o Announce/Music? When do you think you will have it ready for us to BETA test? Do we have an ETA from Ground Control to Major Tom? | |
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| | | | | PhonePowerPremium
join:2007-07-20
Winnetka, CA
kudos:1 | Re: Simul-Ring w/o Announce/Music? I'm not sure I understand. It's up and working. | |
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| | | | | | | | Re: Simul-Ring w/o Announce/Music? said by PhonePower:I'm not sure I understand. It's up and working. O you meant pushed up as in ready, AWESOME! I thought you meant pushed up on the agenda. Thanks | |
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| | | | | | | nycitynyPremium
join:2005-08-09
New York, NY | Re: Simul-Ring w/o Announce/Music? said by 34574589:O you meant pushed up as in ready, AWESOME! I thought you meant pushed up on the agenda. Thanks Yes, I misunderstand what you meant by "pushed up" too. Anyway, I just tried it out and it works perfectly. Whether I have all numbers ring simultaneously or in succession it just rings without music. Perfect! Thank you very much. | |
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| | PhonePower setup with Apple Extreme Base Station need some help setting up the grandstream and AEBS. Using cable for isp so our set up currently goes cable modem > grandsteam>AEBS>mac mini. I have to set the AEBS in bridge mode in order to get an internet connection. Most of our calls are choppy where the person on the other end keeps saying "what". We here them fine. I've looked at the support page for apple but the directs for port forwarding are confusing. With the AEBS in bridge mode I don't have an option for port forwarding. Any thoughts? | |
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| | | Re: PhonePower setup with Apple Extreme Base Station With the Grandstream connected directly to the modem, port forwarding is not needed and will not affect your calls, because the Grandstream can already "see" anything the modem receives. One possibility is that that other outbound traffic on your LAN is conflicting with the voice traffic. Temporarily disconnect the AEBS from the GS and make a test call. If it's still bad, and you are using a cordless phone, try with a corded phone (possibly, the AEBS is interfering with with the cordless base). If that's not the trouble, either, reconnect everything and test to San Jose at »www.testyourvoip.com/ (requires Java). If your score is less than perfect (4.4), click on See Detailed Results and post them here. | |
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| | | MOS Analysis From You TO San Jose
MOS analysis chart
Media Quality
MOS
3.2 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 31.4%
Latency 0.12 6.4%
Packet Discards 1.10 60.2%
Packet Loss 0.03 1.9%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 256 ms
Packet Discards 4.3%
Packet Loss 0.1%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 180 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 14 ms
Max: 155 ms
Signaling Quality
Post-Dial Delay 123 ms
Call Setup Time 151 ms
Media Delay 307 ms
MOS Analysis FROM San Jose To You
MOS analysis chart
Media Quality
MOS
3.9 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 51.6%
Latency 0.09 8.5%
Packet Discards 0.44 39.8%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 256 ms
Packet Discards 2.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 180 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 151 ms
Signaling Quality
Post-Pickup Delay 153 ms
Call Setup Time 154 ms
Media Delay 184 ms | |
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| | | | Re: PhonePower setup with Apple Extreme Base Station OK, so most of the impairment is caused by packet 'discards'. In VoIP-speak, that refers to voice packets that were delayed in transit and arrived at the server after the time that they were scheduled to be played to the remote party. The server substitutes silence; the result is choppy voice.
It's possible that the problem is caused by your cable modem, cable house wiring, or drop. Your modem probably has a web interface that lets you view signal strength, S/N, retry counts, etc. Or, the cable company should be able to help with this.
Otherwise, your node or other infrastructure in the neighborhood may be overloaded (more bandwidth-hungry customers than the system was built for). If that's the case, you would see much better numbers (and your calls would be clearer) during light traffic times, e.g. in the wee morning hours.
There are forums on this board that deal with specific cable providers and hardware.
If you have no way to improve your Internet connection, and you don't want to switch ISPs, it's possible that Phone Power can make a server-side configuration change to provide a larger 'jitter buffer'. That would improve outbound voice quality, at the expense of longer latency. I'm relatively new with Phone Power myself, so I don't know whether they have that capability. Perhaps one of their engineers can post here with the answer. | |
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| | | The latency on your line is too high. should be under 50ms at the most. Only the ISP can fix high latency. Nothing that PP does on the server or the adpater will fix it. | |
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|  PinanPremium,ExMod 2000-03
join:2000-09-02
Murrieta, CA
kudos:1 | Re: Telemarker scrub list said by zerocool :
(Im 29 and can hold an erection) TMI.
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| | 44402812Hack The PlanetPremium
join:2006-08-28
Plattsburgh, NY | Re: Telemarker scrub list said by Pinan:said by zerocool :
(Im 29 and can hold an erection) TMI. Just though inquiring mind want to know, HA! | |
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 Gunga DinPremium
join:2005-12-15
Bellmore, NY
kudos:5 | Port Forwarding Hi, I am soon to become a PP customer on 8/12. I have a solid 30/5 good connection with no packet loss or any problems. I will be setting the TA up behind my my buffalo WHR-HP-G54 running Tomato. What ports need to be forwarded and any suggestions so I don't have to call for support would be helpful.
Thanks! | |
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1 edit | Re: Port Forwarding Provided that your router does not alter the payload of any SIP packets (and I'm pretty sure that a default Tomato build won't), no port forward or other special setup is needed. | |
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| | Gunga DinPremium
join:2005-12-15
Bellmore, NY
kudos:5 | Re: Port Forwarding Thank you, Now if only I could import the CSV phone book file from Callvantage. | |
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Gunga DinPremium
join:2005-12-15
Bellmore, NY
kudos:5 | New Customer I am looking forward to becoming a PP customer. I am a Callvantage refugee and liked the feature set and reviews. I placed the order on 7/27 and received a notification for an activation date on 8/3/09. Tomorrow is my Activation date and I have yet to receive the TA, I did chat with some one online named Jim who said it was being mailed out yesterday. I have gotten bad TA's in the past and I would have been a bit happier if it arrived a few days ahead of time to set up. I did disconnect by accident while talking to Jim and I apologize to him if he reads this, I was not trying to be rude. I hope all goes well and the TA arrives on time. Also I have gotten no email at all from AT&T about a disconnect date, they did just charge me for another month of service yesterday but I know not to contact them as it could mess the whole thing up. Looking forward to being a happy camper with PP.Is there a way to import a CSV phone book file to PP? | |
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| Gunga DinPremium
join:2005-12-15
Bellmore, NY
kudos:5
1 edit | Re: New Customer The TA arrived today and all went well. The call quality is great and my phone is even accepting inbound calls before the midnight deadline for the port to kick in. The only thing I cant use yet is the voice mail, after dialing *21 it asks for me to enter my mail box number, I will try it tomorrow. So far a very happy camper. | |
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| | 44402812Hack The PlanetPremium
join:2006-08-28
Plattsburgh, NY | Re: New Customer said by Gunga Din:The TA arrived today and all went well. The call quality is great and my phone is even accepting inbound calls before the midnight deadline for the port to kick in. The only thing I cant use yet is the voice mail, after dialing *21 it asks for me to enter my mail box number, I will try it tomorrow. So far a very happy camper. PP just took care of it about 5 minutes ago. Ya should be all good my friend. | |
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| | | Gunga DinPremium
join:2005-12-15
Bellmore, NY
kudos:5
1 edit | Re: New Customer All is good thanks to Matt who couldn't be more on top of things. Sometimes I hear a bit of static on the dial tone but none when talking. My Ta is set up behind my router. Though I have port forwarding set up, I put the TA in the DMZ and yes the TA is plugged directly into the wall. The TA is set up properly with static IP and all other settings as suggested from the help files online. I have to play with my set up a little more and anytime that I have gotten a new TA, I have had to tweak settings at first. I will get it and am almost there. | |
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| | | | 44402812Hack The PlanetPremium
join:2006-08-28
Plattsburgh, NY | Re: New Customer "Sometimes I hear a bit of static on the dial tone but none when talking." It is just the nature of cheap mass produced electronics. I'll take care of it for 1k dollars for ya? I noticed also but did not bother writing about it. I usually pretty picky but damn some people either are really picky or have to much time on their hands, lol. Good thing to point out though because God forbid someone be really anal and send the Grandstream back to PhonePower over it. 
Careful not to tweak to much? Matt does not need anything more borked. I think I caused him to drink over my last problems which were very tough to diagnose. Take Care my friend and glad all is well in the city. | |
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2 edits | said by 44402812:"Sometimes I hear a bit of static on the dial tone but none when talking." It is just the nature of cheap mass produced electronics. Try having them turn down the volume on the ATA (many people think it's too loud anyway). Ours made a loud and continuous clicking on the dialtone of our new AT&T DECT phones. Now, it's just a faint static if you listen hard for it.
BTW, why use the dialtone at all unless you are blind? With new phones, all you do is hit Off/Clear or DIR to light up the screen and you can SEE if you are online. Then, just punch in the number or first letter of the person's name and hit Phone, just like a cellphone! | |
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| PhonePowerPremium
join:2007-07-20
Winnetka, CA
kudos:1 | Re: Grandstream echo Hey Rob
Echo is caused by a rebroadcast of audio from the customer.s side, usually from a handset cranked up on volume. They can try turning down the handset volume, or we can further lower this value in the Grandstream itself. | |
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| | 44402812Hack The PlanetPremium
join:2006-08-28
Plattsburgh, NY
1 edit | Re: Grandstream echo said by PhonePower:Hey Rob Echo is caused by a rebroadcast of audio from the customer.s side, usually from a handset cranked up on volume. They can try turning down the handset volume, or we can further lower this value in the Grandstream itself. I concur when people bitch about it to me I turn down the headset and that usually takes care of the issue. I have had bad connections with echo, when that happens which is very rare, it usually clears itself up. If not I just hang up and call them back and all is good. PP has been so rock solid I can feel confident that it is my ISP. Don't know anyone that had problems with PP for it not to be the ISP or internet. | |
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Gunga DinPremium
join:2005-12-15
Bellmore, NY
kudos:5 | Problem with Voicepulse.... So far I have chatted with people all over the country, POTS, cable and voip. Most has been just fine however when calling a friend who has Voicepulse a few things happened:
Voice had some echo and the calls drop after talking for around
15 min to 1/2 hr. I have had problems in the past using callvantage with voicepulse as well. | |
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| | New Request -- Capability to change BYOD device + MAC online I am a new PP client using BYOD (SPA-2100). I specified the ATA device type and associated MAC during the subscription enrollment process. It would be useful and convenient if the capability existed on the My Account portal to change the BYOD device + MAC in the event I want to change the ATA.
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By the way, the ATA provisioning instructions for my BYOD device provided via a PP Email were straightforward and easy. The setup process took about 10 minutes with instant dial-tone and superb voice quality with the G711u codec for my outgoing calls. The activation of my account is pending the porting of my existing telephone number from my current VoIP provider I am switching from. So far, so good -- thank you!
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Bob | |
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| 44402812Hack The PlanetPremium
join:2006-08-28
Plattsburgh, NY | Re: New Request -- Capability to change BYOD device + MAC online said by Bob12603:I am a new PP client using BYOD (SPA-2100). I specified the ATA device type and associated MAC during the subscription enrollment process. It would be useful and convenient if the capability existed on the My Account portal to change the BYOD device + MAC in the event I want to change the ATA. . By the way, the ATA provisioning instructions for my BYOD device provided via a PP Email were straightforward and easy. The setup process took about 10 minutes with instant dial-tone and superb voice quality with the G711u codec for my outgoing calls. The activation of my account is pending the porting of my existing telephone number from my current VoIP provider I am switching from. So far, so good -- thank you! . Bob That is a good idea but probably never happen? Reason being is most people are not BYOD customers. Second to take the the time to put something in place requires a great amount of man hours. Remember KISS, much easier to let a customer call in or fire off an email with the new MAC address. There also could be other reason(s) as well? | |
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| | can PP match vonages new "unlimited calling to 60 countries" ? | |
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| 44402812Hack The PlanetPremium
join:2006-08-28
Plattsburgh, NY | Re: can PP match vonages new "unlimited calling to 60 countries" Well, since they don't offer unlimited calling to 60 countries that is NA. However since, their phone service starts off at 19.95 a month and Vonage is 34.99. I can buy alot of international minutes at 1.2 for quite a few countries. Plus PP has way better service and support then Vonage! | |
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| | nycitynyPremium
join:2005-08-09
New York, NY | Re: can PP match vonages new "unlimited calling to 60 countries" said by 44402812:Well, since they don't offer unlimited calling to 60 countries that is NA. However since, their phone service starts off at 19.95 a month and Vonage is 34.99. I can buy alot of international minutes at 1.2 for quite a few countries. Plus PP has way better service and support then Vonage! Vonage's rate for unlimited calling to 60 countries is now $24.99. | |
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| | | 44402812Hack The PlanetPremium
join:2006-08-28
Plattsburgh, NY | Re: can PP match vonages new "unlimited calling to 60 countries" said by nycityny:said by 44402812:Well, since they don't offer unlimited calling to 60 countries that is NA. However since, their phone service starts off at 19.95 a month and Vonage is 34.99. I can buy alot of international minutes at 1.2 for quite a few countries. Plus PP has way better service and support then Vonage! Vonage's rate for unlimited calling to 60 countries is now $24.99. Yeah but you must have a one year agreement. JMHO Vonage sucks! They can keep their overpriced service with poor support. Would rather pay PP for LD then put up with them monkeys. | |
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2 edits | IMO the Vonage offer is a poor value for most users. Including fees and taxes, it comes to $32.78/mo. PP is $276 for two years = $11.50/mo. For the difference, you can make a lot of international calls. Most of those doing more are using it for business, which is not permitted by the Vonage ToS.
The majority of heavy residential users have family overseas and are calling one country, often just one number. In those cases, there are usually better options, e.g. getting a VoIP account in the destination country, or sending an ATA (with a US account) to the overseas relative. | |
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| | | | Re: can PP match vonages new "unlimited calling to 60 countries" said by Stewart:IMO the Vonage offer is a poor value for most users. Including fees and taxes, it comes to $32.78/mo. PP is $276 for two years = $11.50/mo. For the difference, you can make a lot of international calls. Most of those doing more are using it for business, which is not permitted by the Vonage ToS. The majority of heavy residential users have family overseas and are calling one country, often just one number. In those cases, there are usually better options, e.g. getting a VoIP account in the destination country, or sending an ATA (with a US account) to the overseas relative. Agreed and the quality is really poor also.  | |
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| |  GrandStream HT-502 behind router: port-triggering ?
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| | 2000ms delay. What does this mean? Hi,
I'm having ongoing problems with my PP connection. I've been trying to resolve it with Tech Support but no joy so far.
I've started a thread on the VOIP Tech Chat forum b/c I wanted a broader audience and b/c the issue may be somewhat technical.
See the thread: 2000ms delay. What does this mean? on the VOIP Tech Chat forum.
Thanks for your help,
FF | |
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 tmpchaosRequiescat in pacePremium,Mod
join:2000-04-28
Hoboken, NJ |  (topic move) N97 gps help
Moderator Action
This topic was moved to the forum Cellphones, Providers, and Plans
stated reason was: better place | |
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| | Major Outage? There seems to be a major outage - the phonepower site has a network status message that reads,
"Certain customers on the Phone Power network are experiencing no service at this time. Engineers are aware of this issue and are working to fix it. No ETR at this time."
I've been down for two hours so far. Another forum topic brought it to my attention. See link below. Anyone else in the same boat?
»PhonePower gone bye bye? | |
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 signmeuptooThank you YankeesPremium
join:2001-11-22
NanoParticle
kudos:4
 ·Comcast
·Optimum Online
 ·callwithus
| Phone Power questions Phone Power claims they give an ATA for lease, and I suppose that means that no matter how long you stay with them, when you cancel you must ship the ATA back to them, right?
I need to know something about the service billing system, too:
When making calls to international locations, how do they bills the customer? Is it prepay, do they bill immediatly moment you reach a certain dollar amount like vonage, which charges you the instant you go over 75 dollars of LD calls? I see in the terms nothing about how they bill you on the added international long distance, whether they bill you once you reach a dollar amount, or they just wait for the billing period?
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Join Teams Helix and Discovery. Put that fancy computer to good use helping to find a cure, your mom will love you for it. »Team Helix »Team Discovery | |
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2 edits | PP is down again
»www.phonepower.com/info/networkstatus.aspx | |
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tmpchaosRequiescat in pacePremium,Mod
join:2000-04-28
Hoboken, NJ | (topic move) Navigation software error 10010
Moderator Action
This topic was moved to the forum Cellphones, Providers, and Plans
stated reason was: trying here | |
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New Features
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