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<title>Acanac users forum forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/cover,2744</link>
<description>Acanac users forum forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 25 Nov 2009 02:45:03 EDT</pubDate>
<lastBuildDate>Wed, 25 Nov 2009 02:45:03 EDT</lastBuildDate>

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<item>
<title>ACANAC failing to provide support</title>
<link>http://www.dslreports.com/forum/remark,23317214</link>
<description><![CDATA[I have placed tickets for the past 72 hours, I explained very clearly that the modem can not maintain connection, I have had to cycle the modem at leat 15 times in order to bring it back online. Some nitwit at your center replies in only one message to cycle power as he sees nothing wrong with my service. I challenge you Mr Acanac to debate with me the service quality and the response. You have not responded within 48 hours, you have not resolved the problem,when you do reply, you obviously do not read original reports as you simply do some pre-canned response, if our money is not what you need to provide proper support, then just close your shop. I challenge you to talk to me and post our discussion. I have been in support, IT for over 20 years. I been involved with Casino infrastructure designs. Bring it on I dare you. or if you think twice about it, how about just fixing my connection. Send me a modem overnight that sometimes takes weeks if at all to appear. Look, it is time to cut the crap, people can make mistakes or do something that does not work out, stop pushing the blame, take ownership of the problem. stop pushing and blaming Bell or whomever else. You are the one being paid, it is YOUR reponsibility to insure service to your customers. I would invite you to reply to my email address, but it is down, thanks to your service.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23317214</guid>
<pubDate>2009-11-09 20:51:46</pubDate>
</item>

<item>
<title>acanac slow speed..</title>
<link>http://www.dslreports.com/forum/remark,23331197</link>
<description><![CDATA[hi, guys i have been using acanac for a few months and it is really slow compared to the provider i used before.I did a speed test and the results came out as following:

Download:2.18Mb/s
Upload:0.63Mb/s

I have problem playing video games and downloading it is way too slow.Is there anything acanac do to help me improve this?

Thank you in advance!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23331197</guid>
<pubDate>2009-11-12 12:55:56</pubDate>
</item>

<item>
<title>Noise from Cordless phones knocking out modem?</title>
<link>http://www.dslreports.com/forum/remark,23377047</link>
<description><![CDATA[Has anyone had experience where their modem kept dropping the DSL sync as soon as a cordless phone was connected ? 

Contacted Acanac Fri about the prob..Bell tech came and said their is a internal short between my internet and phones...apparently acanac has a filter to resolve this..but ofcourse no tech support or customer service is available on the weekends..despite their rates being similar to bell/rogers (after the first yr). I have been without internet/or my phone service - since I cannot use both of them at the same time...having to unplug all phones for the dsl to work. Has anyone had similar experience...this is suddenly happening after 1.5 yrs with acanac..and no change to the phones have been made. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23377047</guid>
<pubDate>2009-11-21 21:54:07</pubDate>
</item>

<item>
<title>Why am I paying High Speed rate for Dial Up Service ???</title>
<link>http://www.dslreports.com/forum/remark,23212433</link>
<description><![CDATA[I am into my second year with acanac as my isp. For the whole first year, my max download speed was 170KB. Tech support told me that was it, there was no more speed to be had due to "that catch all - explain everything answer": my distance.

I accepted that because Rogers and Bell had just capped their unlimited accounts, and I still needed unlimited.

Funny thing though, right after I renewed for the second year I had occasion to call tech support on a matter unrelated to speed. The tech volunteered on his own that I could be getting better speed. He did some calculations and put in a ticket to bell to up the profile on my line. Within 2 hrs my speed had magically increased to 300 KB on the same line that was "incapable of more than 170 KB" in my first year.
Is that how you make up for the low rate charged for the first year, by limiting bandwidth?

Anyway, a couple months ago my modem went on the fritz. I told Tech Support it was the modem but they had me jumping through hoops, replacing phone lines etc before they sent a BELL tech out to check my line. While he was here (determining that the problem WAS my modem) he checked with BELL and informed me that my line was rated for 3Mb.

My new modem was finally shipped by Acanac (after a full week of no internet service) but when I hooked it up I was suddenly back to my old speed of 170KB. Numerous calls to tech support always got me the same answer "that's all there is" because lets face it, if the answer isn't spelled out for them on their computer screen most of these techs wouldn't know their ass from a hole in the ground.

Finally after weeks of complaining and demanding to speak to the tech supervisor I was put in touch with "Peter". 

It took a couple more weeks of nothing happening, Peter finally got BELL to increase my line speed back to the 300KB I was getting before.

That was all a couple months ago. Then this past Friday my speed dropped to 100 KB. GRRRRRRRRRRR. I called tech support who put in a ticket to Bell and today I get a call from a Bell tech who told me I can't have my old speed because it wasn't stable and he further cut my line to 512/512

Somebody is lying to me here and it is totally unacceptable. Acanac takes my money for a year up front then my service constantly degrades. Do I sound pissed? Do you think? If this isn't fixed and very fast Acanac can colour my ass GONE !!!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23212433</guid>
<pubDate>2009-10-20 12:14:47</pubDate>
</item>

<item>
<title>Line Speed</title>
<link>http://www.dslreports.com/forum/remark,23364825</link>
<description><![CDATA[Hello, I have recently signed up to see if the service would be quick enough to switch from cable.

It seems like my current speed is 2400/800, should I be able to get higher?

Modem Status
&#9;
Connection Status &#9;  &#9;Connected
Us Rate (Kbps) &#9;  &#9;800
Ds Rate (Kbps) &#9;  &#9;2400
US Margin &#9;  &#9;11
DS Margin &#9;  &#9;0
Trained Modulation &#9;  &#9;G.dmt
LOS Errors &#9;  &#9;0
DS Line Attenuation &#9;  &#9;50
US Line Attenuation &#9;  &#9;31
Peak Cell Rate &#9;  &#9;1886 cells per sec
CRC Rx Fast &#9;  &#9;597
CRC Tx Fast &#9;  &#9;18
CRC Rx Interleaved &#9;  &#9;0
CRC Tx Interleaved &#9;  &#9;0
Path Mode &#9;  &#9;Fast Path
DSL Statistics
&#9;
Near End F4 Loop Back Count &#9;  &#9;0
Near End F5 Loop Back Count &#9;  &#9;0]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23364825</guid>
<pubDate>2009-11-19 12:09:23</pubDate>
</item>

<item>
<title>Acanac service extremely poor+customer service not helpful</title>
<link>http://www.dslreports.com/forum/remark,23339338</link>
<description><![CDATA[Signed up with acanac almost a month ago. Since I got the service, it has not been working consistently. I measure the speed and it could be anywhere between 500kb-4mb/s as measured on speedtest.net. Did a pinging test, packet loss is anywhere between 8-70%. The results are not consistent at all. Most of the times I type up a site like google.ca and it would say in the browser "looking for:google.ca" and it would stay there for 2min or so before it loads the site. Called acanac numerous times and each time they say they will submit a ticket. I call the day after and on many occasions I was told that the ticket was not submitted or the phone number that they put on the ticket( the phone number I gave them when I requested support) was entered incorrectly by the rep and bell tried to contact me but couldn't. When Acanac finally succeeds in submitting the ticket to bell, bell called me once on my cell while I was working at the hospital where there is not reception and left a message saying the line is perfect from their side. They never called again and never paged me even though I also included my pager number on the ticket. They also said to call acanac for further support. Called acanac again and they say bell said the line is ok so it is ok. But it is no acanac, the test results I am getting above say that the service is not working correctly and something needs to be done. Bottom line is, acanac customer service is one of the worst out there, as bad or even worse than bell. My setup is linksys wrt54g router connected to a speedstream 5100 modem. Tried switching routers, modems and just connecting directly to the modem with no router but the problem is always the same. Any help is appreciated as I have already had it with acanac]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23339338</guid>
<pubDate>2009-11-13 23:13:28</pubDate>
</item>

<item>
<title>Acanac Account Active?</title>
<link>http://www.dslreports.com/forum/remark,23341742</link>
<description><![CDATA[Hi everyone,

Just stumbled onto this form while trying to figure out my problem, and was hoping someone can help me out, since tech support is closed until monday. I signed up last weekend and a bell tech was here on wednesday and setup the lines. My modem doesn't arrive until monday so i've decided to use my own for now. The modem lights up properly and everything is connected but my router lists its status as "PPP Authentication Error" when I try and connect using the supplied user name and password. However it does connect with no issues and assigns me an ip when I use the test@test for my user name and password. I have tried 2 different modems and 2 different routers so far, so i'm not really sure what to try next. Can anyone help me out? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23341742</guid>
<pubDate>2009-11-14 17:29:32</pubDate>
</item>

<item>
<title>Yet another speed thread</title>
<link>http://www.dslreports.com/forum/remark,23329658</link>
<description><![CDATA[Last Result:
Download Speed: 1354 kbps (169.3 KB/sec transfer rate)
Upload Speed: 639 kbps (79.9 KB/sec transfer rate)

And this is when there is low traffic, usually its half of this speed. Received a completely useless canned response from support. Should have read this forum before signing up to get an idea what "up to 5MB" really means.

Did other users here get their speed problems fixed? Some threads just stop all of a sudden. Any help would be appreciated.

Also, how likely are we to get our money back (if we ask for it within 30 days of signing up)?

Thanks in advance for replies.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23329658</guid>
<pubDate>2009-11-12 07:58:06</pubDate>
</item>

<item>
<title>Automatically charged my credit card????</title>
<link>http://www.dslreports.com/forum/remark,23312151</link>
<description><![CDATA[Hello guys, I really need some help here. I used Acanac internet and voip phone for a year. Two days ago I received email from them saying they automatically charged my credit card for another year with new price and without even asked me. That is a shock, I always think only companies like Bxll or Rxgers will do that kind of things. I complained with them through the ticket they said since I didn't say that I want to cancel, they can charge me automatically due to the things they write on the "user agreement". I am so angry and disappointed. Is this happened to anyone of you before and any solution or suggestion for this?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23312151</guid>
<pubDate>2009-11-08 21:41:43</pubDate>
</item>

<item>
<title>Acanac&#x27;s Website gets a New Look.</title>
<link>http://www.dslreports.com/forum/remark,23337697</link>
<description><![CDATA[Check it out here.
http://www.acanac.com/]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23337697</guid>
<pubDate>2009-11-13 16:16:51</pubDate>
</item>

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