AEI Internet - open discussion forum. Share information with other users.
If this forum gets busy please nominate it for an upgrade to a fully-fledged forum by contacting the mods listed in the header. | |
| |
page: 1 · 2  |
 
JonZ
Terminatrix Reloaded
join:2002-05-18
| Woohoo, Very first message :) Well, AEI still struggle... Nexxia, Bell, or this ISP. Man I just wish it was that easy  . First months was good (around July to september) and then ---- only crap . No one incuding me seems to not get a hold of supports. Answering machines take care of the business and they don't really bother to reply back, not enough time they claims.
The last weeks of October, all people had only one concern: Nexxia. AEI made a large publicity about this saying that Bell/Nexxia are responsible for their problems. Now that the "fix" are done (or almost), still have slow speed and bad pings. When you have past these events to then from now, believe me you take some serious decisions, and believe me these decisions aren't hard to take.
[text was edited by author 2002-10-24 14:25:57] | |
| svladylay
join:2002-08-21
Montreal, QC
|  Top of the line provider ?????
To add insult to injury, I had quite a few disconnects again, yeaterday and today, and lost any capability of web browsing this morning for a few hours. They fixed everything?????? Yeah right!!!! They lie, they lie, they lie...that's when they don't hide...! My patience has it's limit, now the pressure cooker is exploding. Enough is enough. They figured out that most people will stay instead of going thru the painful process of cancelling them and starting all over again with another ISP. The few who tried to cancel had no luck either, their emails were not answered, and they had to reach sales to be able to cancel, because accounting was plainly hanging up on them. SHAME ON AEI!
I feel better already. Thanks. | |
|  | 
surflord
Bulby
join:2001-11-28
North York, ON | Re: Top of the line provider ????? well said...my sentiments exactly. My connection..thank God..with AEI go offline November 1st. Goodbye and good riddances. | |
| | | zee_ro
join:2002-10-26
Toronto
| Re: Top of the line provider ????? switched to them from rogers this friday,,, omg.. i made biiig mistake...
first day, the modem went offline every 10 minutes (but thank god to my self-reconnecting router that was ok) but the speed so far was a mac of 40k/s!!! this sux... im gona stay for 1 month if doesent fix then i go bye bye | |
| RAGE1973
join:2001-01-15
Oakville
|  Got Speed?
The beginning of October was a very bad time for AEI and I seriously considered returning my modem and cancelling. Especially with the horrendous tech support (forced to leave a message) they (still) have. The stories floating around were that it was a Bell problem. Apparently it was with Bell's nexxia network.
I'm glad I stayed, because once whomever was responsible for the horrible service got their equipment fixed it has been smooth sailing ever since. Average speeds are between 2800-2900 down and around 680 up. The service is supposed to be 3500 down and 800 up, but it's pretty close. »/speedtests/28···43327797
My one complaint is with the (non existent) tech support. I really hope they get this worked out.
Way to go AEI! Good speed for a good price!
RAGE
 | |
| | GirgleMirt
join:2002-11-01
Saint-Laurent, QC
| Re: Got Speed?quote:
Re: Got Speed?
Well I got slowness, crappyness, and no tech support.
»/speedtests/11···45538274
»/quality/nil/997449
been like that for days. *JOY*! That reminds me of the good old 28.8k days... Thank god I'm paying 49.95$ for their UBBER FAST 3.5mbit connection! | |
| | | 
AEIGOOD
@aei.ca | Re: Got Speed? I also have AEI's 3.5 Mbit. Last sept-nov was pretty rough but I am also very happy that I stayed with them. Ever since they got the network issues cleared up, I have been very impressed with the speed. | |
| knowton
join:2003-03-13
Carleton Place, ON
|  Need more info from other AEI users.
My connections and speed have been up and down
for the last two months.Before that I was on Dial-up for years and no problems. I have had almost enough, they screwed up my payment account and lost my password and on and on.
Is this only me or is this common on high speed.
Would like to see some other reviews on AEI. | |
| Jasonk6
join:2003-03-17
e3e2w3
| THE WORST PROVIDER IN THE WORLD I have to admit....
AEI is easily the WORST GODDAMN PROVIDER IN THE WORLD!!
I *STRONGLY* urge all users to cancel with them immediately! and those who are thinking of even considering them... don't!
I have never had such a frustrating and horrifying experience in my life! Their support department is an answering machine.. I left SO many messages and sent SO many emails and never got any replies! From the first day I couldn't use the internet between the hours of 5pm-11pm. Now, like most people that's the only time during the week that I can use the internet at home! I'd go home everyday and NOTHING would work... couldn't even use instant messenging. Support lied and lied and lied and nothing was fixed... I gave them a month, stupid as I am, and nothing! Finally I send the cancellation and guess what? I get a phone call from support. Too late. However, they have "rules" about cancelling.. you have to cancel 1 week before the end of the month or you get billed for the whole next month!!! SO now i'm stuck with a bill automatically charged to my credit card when I've already changed ISPs.. Lovely... I've been trying to reach a manager alllllllll week and nobody calls back ... ARGH!@@#%@#
Absolutely ridiculous. I've been with SO Many providers and never ever even close to as many problems. I'm with Istop.com now and these guys are amazing... great prices, and the benefit of having a static IP address is definitely worth the extra $4 a month!
AEI, go F*CK yourselves!
Sorry for the rant everyone =) Had to get it out somewhere... the answering machine at AEI just doesn't work!
[text was edited by author 2003-03-17 14:14:12] | |
| | knowton
join:2003-03-13
Carleton Place, ON | Re: THE WORST PROVIDER IN THE WORLD Well, I believe you,I know how you feel. I am considering changing to another isp but I'm not sure who.
What city are you located in ? Is your new provider in the Ottawa area? | |
| | destoo
join:2002-12-17
Chambly, QC | What's your location?
Service and connectivity is top notch in the Montreal area.
Bad comments seem to come from the Ottawa region... | |
| | |
akz
@sympatico.ca | Re: THE WORST PROVIDER IN THE WORLD have u been with utra high speed ? 3.5Mbps/800kbps ?
cuz i am going with AEI  i am waiting for their answer to call me..etc | |
| |
Drunken
@aei.ca | Yeah AEI worst ISP indeed
People why are you still asking about it.
Find someone else
AEI is crap, so bad it should be FREE. But even then, i'd rather pay than use a free AEI | |
| | |
Vflip
@aei.ca
| Re: THE WORST PROVIDER IN THE WORLD i agree, AEI is plain bad, sometimes you just know their server went down for 20minutes but all they'll say is "have you checked your router? have you checked your modem?" and that's when they actually call back. Technical support is horrible. i'm currently considering magma, looks good, maybe i'll give them a try. I would go back to Sympatico since they removed their bandwidth cap but i didnt buy a modem for no reason.
(btw, using 1.5Mbit service in Mtl) | |
| leprechaun4
join:2002-11-29
Montreal, QC
| Bandwidth Throttling? Ok guys, this is pretty weird. I have a linux based gateway with 3 nics, its my own network design, has DNAT, masquerade , multiple IP's etc ... it works good.
yesterday i get up, reboot te gateway and ... one of my 2 IP's is in a TOTALLY different netblock, 216.221.32.0/19 ... what ever i do ... one of both is in there.
another fine coincidence ... my upload is put to a crawl ... ive done quite alot of speed tests here ... i usually get 650 ... in the couple tests, ive seen 19kbps!!! 19 kilobits!!! thats like 1.5K upload! pathetic!
anyway ... i just did another one and got a promising 390 ... should this be only temporary? should i hope? or should i just cross my fingers, and wait like a dummy on the phone?
cheers
lep.
i also wonder if anyone else has an IP in 216.221.32.0/19 ... and if so, what kind of service do they have.
your
download
«2795 kbps
your
upload
«390 kbps | |
| Jasonk6
join:2003-03-17
e3e2w3
| AEI is horrible!!! Hello,
To reply, I switched to ISTOP. I've been with them for over a month now and I must admit that they are incredible!!!
I am located in Montreal, but this provider is based in Ottawa. Their prices are incredible and their service is terrific! They provided me with a static IP ($4 extra a month) and they even did my reverse DNS without complaint or charge! and quickly to add (8 hrs.)
If you switch from AEI, I strongly recommend Istop. AEI was just downright disgusting. | |
| sakraf
join:2003-06-13
| So far so good for me
The only thing I can complain about is the mixup with the billing address and shipping address of the modem.
Aside from that, all good. They informed me by e-mail of a double billing before I got my cc bill. They managed to get it corrected before the cc company sent out my bill. So they took precautions to advise me of possible problem with billing but managed to get it sorted out anyways.
Speed is good and no service drops.
Just thought I'd mention my experience since it was good, and I usually just make the effort to post when things don't work out. | |
| mikecor
join:2003-07-17
Saint-Hubert, QC
| satisfied with service !!!!!!!!!!!!
Well that is my two cents and i hope that all that read this go with this company for they offer unlimited downloads for $30 a month you can't beat that. i would like someone to find a company that offers unlimted downloads and uploads for that cheap. | |
|
someguywhowantstopos
@aei.ca | AEI speed I orderd the 3.5 meg connection, except I'm slower in any game's than people using sympatico on a 1.2 connection. I dissapointed with the speed as of now. I'm going to give tch support a call... see if it's as bad as it has been said to be. | |
| |
dd123
@aei.ca
| Re: AEI speed I'm currently with aei and have not received any problems with them besides bell problems but we all know how that goes. and for going back to sympatico did u read their service agreements? if you download too much they will knock you off their servers. atleast i know with aei i can keep my connection after downloading 20gigs. | |
| | unbonami
join:2003-02-19
Val-David, QC
 ·MSTAR
| ya right
wtf !!
ok let's make a line quality check...hummm..yeah right..........ping 150 min. 250max..hmm now i know why i lagg..ok...and then?...oh here is the prob...packets lost:
From East Coast - uunet - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 gi-3-8.a02.nycmny03.us.ra.verio.net 0%
1 ge-0-0-0.a05.nycmny03.us.ra.verio.net 0%
2 p16-3-0-0.a04.nycmny01.us.ra.verio.net 0%
3 xe-0-2-0-4.r20.nycmny01.us.bb.verio.net 0%
4 p16-6-0-0.r04.nycmny01.us.bb.verio.net 0%
5 p4-0.grouptelecom.nycmny01.us.bb.verio.net 0%
6 GE3-0.WANA-MTRLPQ.IP.GROUPTELECOM.NET 0%
7 h216-18-72-69.gtcust.grouptelecom.net 0%
8 h66-201-205-17.gtconnect.net 0%
yeah all 0% packets lost great..ouh what's that...OH..AEI
9 ppp-6-77.mtl.aei.ca 5%
10 hs-hs-51-185.mtl.aei.ca 5%
how fun now i know why i get so great download speeds and why my ping is around 180 when it was around 30 before........waiting waiting 2 days, 3 days, 1 week still the same F****** (you know) speed !
cable=shared line
adsl=dedicated line
adsl sounds great but what if the F****** (you know)provider "laggs" ? so let me say it: AEI SUCKS REALY BAD !!
i'm just waiting for Bell to rise their up/down speeds to 1.5Mb down and ~320 up ! It's allready unlimited but still not faster!
Any way... AEI=30$ per month for slow crap
Think again einstein before you tke AEI it's slower than your grand-ma's electric wheel chair !! | |
| | |
HaoFZ
@aei.ca | Re: ya right Only thing I g2 add is AEI dl speed is acceptable but the ul... SUX AS HELL! and their server keep going offline wtf? | |
| | | |
User5874
@sympatico.ca | Re: ya right
No more AEI for me... too slow and keeping going offline especialy on the week-ends. | |
| Ika9
join:2002-11-17
Niagara Falls, ON
| hmm is this normal ? Tracing route to 69.12.70.210 over a maximum of 30 hops
1 * * * Request timed out.
2 13 ms * * 199.84.52.230
3 14 ms 14 ms 14 ms 216.187.68.173
4 14 ms 14 ms 14 ms 216.187.68.69
5 14 ms 14 ms 14 ms 216.187.68.229
6 26 ms 27 ms 27 ms GIG4-0.chi-gsr-a.peer1.net [216.187.68.58]
7 27 ms 26 ms 28 ms ge-4-3-0.r00.chcgil06.us.bb.verio.net [206.223.1
19.12]
8 28 ms 29 ms 28 ms p16-3-0-0.r02.chcgil01.us.bb.verio.net [129.250.
5.115]
9 28 ms 28 ms 28 ms p16-5-0-0.r01.chcgil01.us.bb.verio.net [129.250.
2.220]
10 44 ms 44 ms 44 ms p16-1-0-1.r20.asbnva01.us.bb.verio.net [129.250.
5.103]
11 44 ms 43 ms 44 ms p16-7-0-0.r02.asbnva01.us.bb.verio.net [129.250.
2.83]
12 44 ms 44 ms 43 ms ge-1-1.a01.asbnva01.us.ra.verio.net [129.250.26.
98]
13 44 ms 44 ms 44 ms ge-3-4.a01.asbnva01.us.ce.verio.net [168.143.105
.98]
14 46 ms 44 ms 45 ms border1.ge4-1-bbnet2.ext1.wdc.pnap.net [216.52.1
27.82]
15 44 ms 44 ms 45 ms prohosting-6.border1.ext1.wdc.pnap.net [66.150.1
26.58]
16 45 ms 44 ms 44 ms 69.12.70.210
Trace complete.
check it out ....
1 * * * Request timed out.
2 13 ms * * 199.84.52.230
what does that mean ??? | |
| | 
julez_atf
Bleep Bleep
Premium
join:2001-03-01
Montreal, QC
clubs:
| Re: hmm is this normal ? Means that router is discarding some ICMP packets. Nothing to worry about since ICMP reaches the next hops in your trace.
Basically the router is configured to forward ICMP requests but not to send an ACK (acknowledgement) packet when it receives the request.
This is done to help prevent DDoS attacks and also to lessen the load on the router.
--
I love the way you look at me, I love the way you smack my @$$, I love the dirty things you do, I have control of you... | |
| |
Abgadoul
@info-internet.net
| u want a good deal with aei ? read that The deal is, find another isp on this website or at canadianisp.com wathever but find another f***** ISP
my experience with AEI.
1. I bought their "3.5" mbits connection I was never able to have a good upload speed or good ping with everyone other then hse or videotron... it's easy to understand they use the "same" backbone.. wathever
2. I cancelled my 3.5 and get their 1.2, now I'm able to upload at 70k/sec... GREAT less money more speed good deal, no ?.
3.Starting to have a problem of lost packet I was thinking that my linksys router are had a problem. I put my adsl connection on a brandnew Slackware box but I still have problem now, I've not solve the problem right now but it's look like their FU**** router don't reply all my echo request and send a PADT ....and like everyone know it's impossible to talk to a "tech". I think they don't employ people I think they clone a fu*** redneck and tell to him to ask the phone...
Shit I really don't understand how they are able to don't declare bankrupt...
Sorry for my bad english .. | |
| |
HaoFZ
@aei.ca
| Re: u want a good deal with aei ? read that AEI fucking sux i swicthed from Bell becuz they didnt had bandwidt limit and as soon as i switched Bell cancelled their limit %#^*(%
at the beginning i didnt mind being 10 kbs slower on ul but now i cant fucking ul i keep d/c on MSN while xfering files or other programs and i cant ul to fucking FTP servers.... i called and they say we'll try to figure that out sure... then they come fucking me about my extension for phone line but i used it before and still was able to ul at 30... now i dont get wtf is wrong cuz before evertime AEi messes up i log on my friends bell account but we cant anymore since Bell installed a sector locator which doesnt allow you to log on bell's accounts ARGH! if someone have the same fucking problem let me know so we can piss tech support off together.... and those fuckers arent even 24/7! i seriously need another ISP in Canada with no bandwidt limit and high speed cuz i bought the god dam mdoem of AEI | |
| l0st
join:2003-04-22
canada | No upload?! Hi all,
For about two weeks now i'd say i've noticed that my upload speed seems to be capped to 0kb/s on p2p/ftp. There are no problems with the downloads (max 180kb/s as usual).
Anyone has this problem?,
Thanks. | |
| yp
join:2004-01-29
H4E0A1
1 edit | Unlimited, right
Mistake with accounting from bill one. I was using their unlimited dialup until DSL was connected, and they had the guts to charge me $1/hour for the 35 hours i was connected during that time.
Then there's the recurring dns down, routing problems or authentication server down.
'sides that, I have to admit I got my full 1.7M/380k. Seems I'm just a lucky SOB.
Except around november, upload speeds crawled to about 0.01k/sec and eventually transfers timedout after 60kb transfered. That was, for everything BUT p2p. Had to call them 3 times to get this fixed. Once they did, of course they never replied saying it was fixed. It lasted over a month. Downloads during that were not affected at all.
And recently, my account was put on auto-lockout and I had to call them to know why. And had to be transfered to about 5 different persons. Turns out I had transferred in the past 4 weeks "more than Unlimited".
Fsckers.
I still believe 85GB is lower than unlimited.
Looks like i'll have to do some shopping armed with a dictionnary. | |
| smallj53
join:2002-08-25
Niagara Falls, ON | Service in 2005 Ok so this forum is so old that AEI no longer exists in 2005?
Hey guys! It's March 2005! So how's AEI hangin' for you?:) | |
| eastclif
join:2005-10-16
Ottawa, ON | Happy New Year from AEI ------- NOT !!! My high speed has been down since 11pm Jan 1 - over 24 hours now!!! Happy New Year!!! I'm able to connect with dialup, thank god. Hopefully it will be connected today when they all get back to work!!! | |
|
disgrunt
@look.ca
| Why is the service so bad? It's all about politics! Y'know, have you ever wondered why the techs lie about technical issues? Have you ever wondered why an AEI tech will tell you that they have no problems, even if the frickin building is on fire?
Well here's the answer: THEY'RE TRAINED TO DO THAT!
The manager's mantra is "The building's on fire, we still have and never will have any problems at all". They'd rather spew BS than admit their mistakes. So don't expect technical support from them, for any tech that expects to keep their sanity leave that place after one week of work TOPS! | |
| ladylay
join:2004-03-17
Montreal, QC
1 edit | Still the worst ISP in Montreal, maybe in the whole country
The last few days, I've been logging on a Teksavvy test account to try, and their customer support is lightyears ahead of AEI. And I'm not even a paying customer yet. Speed: from 200kbps (AEI) to 2500 kbps ( Teksavvy). Same twisted pair of copper wires, same hardware, etc. And as far as I can tell, my house has not moved closer to the CO.
Adieu, AEI, adieu, Denis, and I wish you good luck. You will need a lot of it in the years to come to stay in business. Actually, I don't even think you deserve to stay in this business. I'm sorry but I gave you so much money for so little service for so many years, and I know I will have to fight hard monday to cancel without a hitch or without being charged for the coming month. This time, I'm ready for a fight.
People who consider going with AEI, you've been warned.
Ladylay | |
| |
Alex mtl
@aei.ca | Re: Still the worst ISP in Montreal, maybe in the whole country I'm getting a consistent 2500 down / 700 up from them, I don't know what to tell you. | |
| | | ladylay
join:2004-03-17
Montreal, QC
| Re: Still the worst ISP in Montreal, maybe in the whole country You're among the few lucky ones. I finally called Denis yesterday to cancel and the process was smooth. I feel sorry for the guy. He's a gentleman, we spoke for maybe 15 minutes, and I've been with them for almost 8 years. He was sad I was leaving, I was among their first customers, but he understood. It was like a divorce yesterday, but not a bitter one. He agreed that they had problems and didn't try to hide or whatever. But he always has a tendency to blame Bell for his problems. He also said he will buy new equipment.
I could live, and did, with intermittent slowdowns, but every single evening, for the last 2 months +, crawling near dialup speed, made me give up on them.
For 4 days in a row, I switched my router logins from AEI, to Teksavvy, to Sympatico. And only with AEI did the speed fall consistently to ridiculous levels. Resetted the modem everytime, just to make sure it was not hardware related.
AEI also has to do something about tech support. Being bulled about the number of phones in house, extensions, etc, I didn't need that. Last time I told the guy : look, don't bs me, my house didn't move away from the central office, I have 1 phone hooked up, and a b1 login ( sympatico login borrowed from friend) brings my speed up tenfold.! But they still didn't fix the problem, weeks later. Too bad. Again, I'm not mad at them, I'm sad. | |
| | ladylay
join:2004-03-17
Montreal, QC
| Some afterthoughts There was no fight, see post below. Again, Denis is a gentleman, but there are problems. I wish I could edit the first post and remove the thing about not deserving to stay in business but could not. I was harsh and bitter at the time.
AEI has a lot to do to catch up. They don't necessarely deserve to be wiped out of the market but they better react now.
Denis, thanks for the conversation we had yesterday. I know you read this. I was sad to leave. | |
| YanD
join:2006-03-06
Longueuil, QC | what are the vpi/vci settings for aei/radioactif.com Hi
Everything is in the topic.. what are those values for radioactif.com
Thanks | |
| | | |
|
(topic offline) aei = trou du cul