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<title>Comcast HSI forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/comcast</link>
<description>Comcast HSI forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 08 Nov 2009 21:22:08 EDT</pubDate>
<lastBuildDate>Sun, 08 Nov 2009 21:22:08 EDT</lastBuildDate>

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<item>
<title>[ Billing] Multiple IP&#x27;s, Residential?</title>
<link>http://www.dslreports.com/forum/remark,23276845</link>
<description><![CDATA[I've looked around a bit and I can't seem to find an answer specifically for res accounts...can I get multiple IP's with Comcast?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23276845</guid>
<pubDate>2009-11-02 00:32:44</pubDate>
</item>

<item>
<title>[Connectivity] What wireless router to use with Extreme 50? Help</title>
<link>http://www.dslreports.com/forum/remark,23290515</link>
<description><![CDATA[So Comcast suggests the WNR3500 for the extreme 50 service. Ive got that router and when im on wireless I barely get 15 down. When im connected directly to the router I get 45-50 down. Am I doing something wrong here? Are there any other settings I need for the router? Ive searched everywhere on here, but there doesnt seem to be any clear answers...please help.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23290515</guid>
<pubDate>2009-11-04 13:10:09</pubDate>
</item>

<item>
<title>[Speed] Slow speeds in Jersey City, NJ?</title>
<link>http://www.dslreports.com/forum/remark,23306737</link>
<description><![CDATA[I don't know when this started happening exactly, but I noticed it around 12 in the afternoon saturday(today) speeds weren't constant like they always are..which is around 1.50 mB/sec, I dunno..my speeds just like fluxuate alot and I get around 1.30 mB/sec. Anyone else noticing this?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23306737</guid>
<pubDate>2009-11-07 14:58:14</pubDate>
</item>

<item>
<title>[Connectivity] 3.0 Device Recommended</title>
<link>http://www.dslreports.com/forum/remark,23311936</link>
<description><![CDATA[I got business internet 2 months ago due to the residential 250GB limit, the month before I used .9TB.  

Ever since we got SMC8014 we've had intermittent outages daily.

I started reporting the outages a couple weeks later, I figured it might be an MPLS thing, we were getting big slowdowns at work at the time.

At this time there was a workstation and a Belkin WAP plugged in.  

Once I plugged in a BluRay another computer and a couple more computers accessing the WAP the SMC8014 has become unusable.

The SMC8014 would reset every couple hours, then wouldn't assign addresses, ports on the router that were receiving heavy traffic would die for 20-30 minutes.  The only thing that would bring it back was waiting for it to cool off and resetting the router and affected computers.  I'm getting ready to virtualize the whole thing, so better to deal with it now before more complexity is involved.

I contacted Comcast support for every outage, daily that is.

I explained the traffic I was creating to the tech I was talking to today (2-3 netflix streams, Windows updates, mail, web server) and he said:

 "I'm not supposed to tell you about this, but you should ask the tech tomorrow for a 3.0 device.  It won't change your monthly rate, you shouldn't be experiencing these problems."

I would recommend to all those having trouble with the 8014 to document everything.  

I'll update after the tech comes tomorrow.

-Skymeat-]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23311936</guid>
<pubDate>2009-11-08 20:47:13</pubDate>
</item>

<item>
<title>Rental modem -&#x3E; Purchased modem procedure</title>
<link>http://www.dslreports.com/forum/remark,23309662</link>
<description><![CDATA[Well my modem rental went from $3/mo to $5/mo as I assume it has for many others.
So I ordered a SB5101 for $60 from amazon and should have it this week.
My question is do I install the new modem and contact Comcast with the new MAC address first to get it activated and then turn in the old modem at the Comcast office after I am up and running or do I need to return the old rental modem first before Comcast will activate the purchased one?
I just want to minimize any difficulties with billing etc.
Tnx.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23309662</guid>
<pubDate>2009-11-08 10:56:08</pubDate>
</item>

<item>
<title>[Connectivity] Connectivity Problems</title>
<link>http://www.dslreports.com/forum/remark,23309069</link>
<description><![CDATA[Every few minutes both on my Laptop and on my Xbox I am disconnected from games, websites stop loading, and videos stop streaming, everything usually starts working again less than a minute later but it is very annoying. Most of the time the lights on the modem are all solid but sometimes the lights go off and start coming back on like I just plugged the modem back in. Modem is a Motorola SB5120. I am connected through a Linksys router, Laptop through wireless (Ethernet port broken) and xbox through Ethernet. The cable is split to go to the modem and the tv.

Here is the information it says I should post on here

Signal

Downstream  &#9;Value
Frequency &#9;597000000 Hz 
Signal to Noise Ratio &#9;36 dB 
QAM &#9;QAM256
Network Access Control Object &#9;ON
Power Level &#9;-7 dBmV  
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream &#9;Value
Channel ID &#9;3
Frequency &#9;37000000 Hz
Ranging Service ID &#9;32
Symbol Rate &#9;5.120 Msym/s
Power Level &#9;54 dBmV 

Logs

Time  &#9;Priority  &#9;Code  &#9;Message
2009-11-08 01:24:15&#9;7-Information&#9;&#9;SNMP: Working in SNMP V1/2c Only NmAccess mode
2009-11-08 01:24:13&#9;7-Information&#9;&#9;INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
2009-11-08 01:24:13&#9;7-Information&#9;B401.0&#9;Authorized
2009-11-08 01:24:13&#9;7-Information&#9;&#9;PROG: SW Download File name the same as currently run.
2009-11-08 01:24:13&#9;7-Information&#9;&#9;SEC: Co-Signer CVC from configuration file was verified
2009-11-08 01:24:12&#9;7-Information&#9;&#9;REGISTRATION COMPLETE - Waiting for Operational status
2009-11-08 01:24:12&#9;7-Information&#9;&#9;REG: Capability type  isn't supported by CMTS
2009-11-08 01:24:12&#9;7-Information&#9;&#9;Registration file - downloaded
2009-11-08 01:24:10&#9;7-Information&#9;&#9;Trying to download Configuration file ...
2009-11-08 01:24:10&#9;7-Information&#9;&#9;Time of day - retrieved
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP - parameters acquired
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP: ACK: Setting (*) CM TFTP Boot file: d11_m_sb5120_silver_c01.cm
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP: Setting CM IP address to: 73.98.169.136
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP: Setting (*) CM Syslog Server address to: 0.0.0.0
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP: Setting (*) CM Time Server address to: 68.87.69.18
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP: Setting (*) CM Subnet mask to: 255.255.240.0
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP: Setting (*) CM Gateway address to: 73.98.160.1
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP: OFFER: Setting (*) CM TFTP Boot file: d11_m_sb5120_silver_c01.cm
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP select: Setting (*) CM TFTP Server address to: 68.87.69.18
2009-11-08 01:24:10&#9;7-Information&#9;&#9;DHCP: Offered (*) CM IP address to: 73.98.169.136

If anymore information is needed I will gladly get it, Thank you for any help you can give.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23309069</guid>
<pubDate>2009-11-08 04:27:56</pubDate>
</item>

<item>
<title>[Connectivity] Random Time Outs causing me to lose connection fo</title>
<link>http://www.dslreports.com/forum/remark,23304234</link>
<description><![CDATA[Ping statistics for 64.215.158.59:
      Packets: Sent = 1100, Recieved = 1083, Lost = 17 (1% loss),
Approximate round trip times in milli-seconds:
       Minimum = 17ms, Maximum = 534ms, Average = 22ms

This has been going on for 5 months now and i have done literally everything in my power to fix it, its gettign to the point where im goign to start looking into DSL services cuz comcast cant seem to give me a constant connection]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23304234</guid>
<pubDate>2009-11-06 20:43:05</pubDate>
</item>

<item>
<title>Best RG11 to use</title>
<link>http://www.dslreports.com/forum/remark,23306988</link>
<description><![CDATA[I'm upgrading my RG6QS to RG11 and just interested in what the people with more coax experiance have to say on the selection I made

http://www.mjsales.net/items.asp?FamilyID=418&this_Cat1ID=266&Cat2ID=34&Cat3ID=23

with

http://www.mjsales.net/items.asp?FamilyID=520&this_Cat1ID=266&Cat2ID=38&Cat3ID=48

http://www.mjsales.net/items.asp?FamilyID=326&this_Cat1ID=266&Cat2ID=39&Cat3ID=35

http://www.idealindustries.com/prodDetail.do?prodId=30-793]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23306988</guid>
<pubDate>2009-11-07 16:14:32</pubDate>
</item>

<item>
<title>[Signals] Just upgraded to D3 in modesto i have a question.</title>
<link>http://www.dslreports.com/forum/remark,23309942</link>
<description><![CDATA[Well when i ordered the new ultra teir the rep on the phone told me that if i wanted the Cable/eMTA modem i would have to have it professionally installed. my other option was to have them send a regular modem out and use it for internet and my current Arris TM602 for my digital voice. so my question to you guys is the totally going to mess up my signals when i put a splitter right before both of my modems.
here are my current signals in the Arris TM602

Downstream 
  Freq/Power: 729.000 MHz  4 dBmV    
  Signal to Noise Ratio:   39 dB   
  Modulation: QAM256   

Upstream 
  Freq/Power: 30.600 MHz  42 dBmV   
  Channel Type: DOCSIS 2.0 (ATDMA)   

  Symbol Rate: 5120 kSym/sec   

  Modulation: QAM32 
i cant tell you what the D3 modem has yet because i have not received it yet.
another question what do they send out in the self install kits?
do they send a splitter?What kind of Modem?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23309942</guid>
<pubDate>2009-11-08 12:18:26</pubDate>
</item>

<item>
<title>[Connectivity] Severe service issues(?) in Albuquerque.. anythin</title>
<link>http://www.dslreports.com/forum/remark,23311485</link>
<description><![CDATA[So, for the last few weeks, we have had horrible service, to the point where it has stopped altogether. We have switched routers (i am a geek, so I had 3 to choose from, TEW-631BRP, Netgear WNDR3300, Dlink 825), but I can't say the issue belongs to any of them. 

To be honest, I sometimes wonder if it isn't actually my modem more than it is our service.  There are times where the service will die, and while i can access the router's webpage, I cannot get the modems (again, same problem with different routers).  Additionally, despite rebooting both, the router will not get an address from the modem. 

When it does work finally, here is what everything looks like:
Motorolla SB5100
Software Version: SB5100-2.3.8.0-GA-00-NOSH
Hardware Version: 3
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4

Downstream &#9;Value
Frequency &#9;705000000 Hz Locked
Signal to Noise Ratio &#9;38 dB
Power Level &#9;6 dBmV 

Upstream &#9;Value
Channel ID &#9;2
Frequency &#9;38000000 Hz Ranged
Power Level &#9;43 dBmV

Additionally, my log has entries like this:
1970-01-01 00:00:07 &#9;3-Critical &#9;R002.0 &#9;No Ranging Response received - T3 time-out
2009-11-06 03:15:00 &#9;3-Critical &#9;R004.0 &#9;Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2009-11-06 03:14:28 &#9;3-Critical &#9;R005.0 &#9;Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-11-06 02:01:03 &#9;3-Critical &#9;R004.0 &#9;Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2009-11-06 02:00:31 &#9;3-Critical &#9;R005.0 &#9;Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 00:06:37 &#9;3-Critical &#9;D001.0 &#9;DHCP FAILED - Discover sent, no offer received

Finally, here are the various speed tests from comcast (sorry for the number of images, but the tests vary so much, it is needed).
http://results.speedtest.comcast.net/result/27257002.png
http://results.speedtest.comcast.net/result/27257082.png
http://results.speedtest.comcast.net/result/27257142.png
http://results.speedtest.comcast.net/result/27257192.png
http://results.speedtest.comcast.net/result/27257262.png
http://results.speedtest.comcast.net/result/27257322.png
http://results.speedtest.comcast.net/result/27257342.png
http://results.speedtest.comcast.net/result/27257362.png
http://results.speedtest.comcast.net/result/27257392.png
http://results.speedtest.comcast.net/result/27257462.png
http://results.speedtest.comcast.net/result/27257492.png
http://results.speedtest.comcast.net/result/27257522.png

The service is the 8/2mb service (the CSU i talked to did not mention anything about the old performance plus being upgraded yet - her system still lists the tiers as 1, 6, and 8 ). While i know it is variable, speed aside, even the ping is unacceptable to me (sorry, but i managed mid 250 ping back in 56k days; so 200-400 ping on cable is just wrong). 

Ping is also a huge part of the problem - for instance, we play World of Warcraft alot, and when the internet connection slows down, ping can get as high as 1200-2400ms. And it isn't just the game server - even a simple web page loads loads painfully slow..

Any advice, please let me know!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23311485</guid>
<pubDate>2009-11-08 19:05:39</pubDate>
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