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FAQ RevisionsEditors: redxii See Profile, IceCold See Profile
Last modified on 2011-02-27 22:47:37
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Table of Contents

Forum

    1. Internet

      1.1 General Questions

      1.2 Networking and Sharing

      1.3 Modems & NICs

      1.4 Troubleshooting

      1.5 Software

      1.6 Hardware

      2. Television

        2.1 General Questions


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          1.1 General Questions

          (back)Current offerings (availability varies by area/location):

          Xcite 2Mbps Internet
          • 2Mbps Internet speed, 35 times faster than dial-up

          Xpress 8Mbps Internet
          • 8Mbps Internet speed, 140 times faster than dial-up

          Xtreme 15Mbps Internet
          • 15Mbps Internet speed, 260 times faster than dial-up

          Xtreme Turbo 15/2Mbps Internet
          • 15Mbps download and 2Mbps upload speeds make this the fastest WOW! Internet service available

          got feedback?
          What are the upload speeds for the first three tiers? Also does WOW have a data cap?

          2011-04-22 10:01:59 (alfnoid See Profile)


          This has changed....now it's 2/1Mbps, 15/1 Mbps, 30/3Mbps, and 50/5 Mbps...

          2012-04-09 12:08:57 (TelecomJunky See Profile)


          Anything above 1mbps and you should be completely fine. Depends on your latency too, if you use a wired/wireless connection. You can play with dial up too, just have to deal with some lag.

          2011-12-18 09:46:40


          by redxii See Profile
          last modified: 2011-02-27 18:09:12

          (back)Unlike DSL, Cable modems are not limited by distance. Cable modem technology is continuously being updated. Cable companies, including W.O.W., have upgraded to DOCSIS 3, which allows theoretical 160Mbps/120Mbps speeds through the use of channel bonding, compare that to the average offering of 1.5-6Mbps for DSL in the U.S.

          In addition to blazing fast speeds, cable has low pings which makes it perfect for gaming, always on connection, and can help you save money by bundling it with other services from your cable company such as TV and home phone.


          got feedback?

          by redxii See Profile
          last modified: 2011-02-27 22:47:37

          (back)The following are ready for DSDN:
          Colorado
          Denver
          Lakewood
          The following are ready for cable modem:
          Illinois Michigan Ohio Indiana
          Arlington Heights
          Calumet City

          Chicago City - S. Side
          Chicago Heights
          Crestwood

          Des Plaines
          Dupage County
          Elgin
          Glen Ellyn
          Glendale Heights
          Glenview
          Mount Prospect
          Naperville
          Oak Forest
          Palos Park
          Prospect Heights
          Robbins
          Schaumburg
          South Holland
          Streamwood
          Allen Park
          Berkley
          Canton Township
          Centerline
          Clawson
          Clinton
          Dearborn
          Dearborn Heights
          Eastpointe
          Ferndale
          Fraser
          Garden City
          Grosse Ile
          Harrison Township
          Hazel Park
          Huntington Woods
          Lincoln Park
          Madison Heights
          Melvindale
          Mount Clemens
          Northville
          Northville Township
          Pleasant Ridge
          Plymouth
          Plymouth Township
          Riverview
          Rochester
          Rochester Hills
          Roseville
          Royal Oak
          Shelby Township
          Southgate
          St. Clair Shores
          Sterling Heights
          Taylor
          Trenton
          Troy
          Utica
          Waren
          Wayne
          Westland
          Woodhaven
          Beechwold
          Berea
          Bexley
          Blendon Township
          Brice
          Brook Park
          Brooklyn
          Canal Winchester
          Clintonville
          Columbus North
          Cuyahoga Heights
          Dublin
          Fairview Park
          Gahanna
          Garfield Heights
          Grandview Heights
          Grove City
          Hilliard
          Independence
          Jackson Township
          Linndale
          Linworth
          Madison Township
          Maple Heights
          Marble Cliff
          Middleburg Heights
          Mifflin Township
          Minerva Park
          New Rome
          North Olmsted
          North Royalton
          Norwich Township
          Obetz
          Perry Township
          Prairie Township
          Reynoldsburg
          Riverlea
          Shaker Heights
          Sharon Township
          Strongsville
          Upper Arlington
          Urbancrest
          Valley View
          Valleyview
          Westerville
          Westlake
          Whitehall
          Worthington
          Hammond


          Call 1-866-4WOW-NOW (1-866-496-9669) to check for availability at your address.
          Green indicates WOW! Internet is available.



          got feedback?
          "Warren" is misspelled here (as "Waren").

          2010-03-21 21:06:06


          by redxii See Profile
          last modified: 2011-02-27 18:09:35

          (back)Wide Open West's AUP and Privacy and Conditions can be viewed here.

          got feedback?

          by redxii See Profile
          last modified: 2011-02-27 18:09:46

          (back)Just go to WOW's Webmail page and login to check your e-mail anywhere w/o having to configure software.

          got feedback?

          by redxii See Profile
          last modified: 2011-02-27 18:09:53

          (back)Notice: Once you have set up your newsgroup access you can no longer change your primary email account name. If you wish to make changes to your primary email account, please do so before setting up the news service.

            1. Open Outlook Express(OE).

            2. Click Tools and then select the Accounts option.

            3. Click on Add and then select News.

            4. In the Name Field type in your name and click Next.

            5. Type in your e-mail address and click Next.

            6. In the News Server Name field type the following: news.wowway.com

            7. Check the option 'My news server requires me to logon' and then click Next.

            8. Enter your primary account name (username@wowway.com ) and the password for the primary e-mail account. Check the option 'Remember password'. (note: Once you have set up your newsgroup access you can no longer change your primary email account name)

            9. Click Next and then Finish.

            10. Click Close

          --
          Courtesy of wowway.com


          got feedback?
          >More like a question. How does one access internet-news from thunderbird? I dont >use Outlook for various reasons ($$$) Me too!

          2011-03-14 14:38:57 (brahmin See Profile)


          More like a question. How does one access internet-news from thunderbird? I dont use Outlook for various reasons ($$$)

          2010-12-12 23:23:44 (brahmin See Profile)


          Out of date; WOW no longer offers Usenet.

          2012-08-08 16:44:23


          by drake See Profile edited by redxii See Profile
          last modified: 2011-02-27 18:10:02

          (back)The newsgroup address is news.wowway.com and to login use your primary WOW e-mail account. There is a 5 GB monthly download limit on newsgroups. To check your newsgroup usage visit »www.wideopenwest.com/cgi-bin/news_usage.cgi

          got feedback?
          It's over as of 20 Oct 11 - so much for a fixed price contract

          2011-11-22 22:25:17


          by redxii See Profile
          last modified: 2011-02-27 18:10:10

          (back)I suggest surfing over to Practicallynetworked.com. They have set up a site that goes into great detail about internet connection sharing.

          You might also want to visit DSLR's Networking forum.

          got feedback?

          by redxii See Profile
          last modified: 2011-02-27 18:10:20

          (back)Customer-owned modems that are certified to DOCSIS 3.0 can be used with WOW! Internet. Customers should have the MAC and serial number for their modem available when they call WOW! to have their modem provisioned for use.

          WOW! does not typically provide firmware updates or technical support specific to customer-owned modems.

          got feedback?
          It really doeesn't matter if the modem is compatible. Since WOW won't update the firmware at some point the modem won't work properly. So sure you can use your own modem but your service will suffer.

          2011-04-16 18:25:20


          According to one of their FAQs, only DOCSIS 1.1 is required. Allegedly DOCSIS is backwards compatible so a 3.0 network would support an older device, but not at the full speeds. To the point about firmware updates, this is only an issue if you get one from a manufacturer that feels like they can ship a broken product and fix it later (all too common these days, unfortunately). It's not going to stop working at some point if it worked properly in the first place. But it's very much a case of caveat emptor.

          2011-07-15 11:08:10 (halovanic See Profile)


          Just make sure that your modem is 100% compatable. Mine was certified DOCSIS 3.0 and would work, but for some reason limited download speeds to 500kps. Once they dropped off their modem my speed jumped to 8mbps.

          2011-04-13 13:26:55


          by J D McDorce See Profile edited by redxii See Profile
          last modified: 2011-02-27 18:51:07


          1.4 Troubleshooting

          (back)Release and renew the IP. If this doesn't work, you should reboot, or power cycle, the modem. Usually this means unplugging the AC power either from the wall or the back of the modem, waiting 30-45 seconds, and then plugging it back in. Some modems have a reset switch which can also be used. Power cycling the modem should be one of the first steps when troubleshooting a "dead" connection.

          got feedback?

          by redxii See Profile
          last modified: 2011-02-27 18:10:37

          (back)Here are a few things that you can try. If these do not resolve you issue, you may want to post your issue in the Tweaks Forum.

          •Clear your browser cache and Temporary Internet Files.•If you're using any proxy server disable it here.•Power-cycle your modem/router directions here.•Move your modem away from any electrical and/or computer devices.•Check your NIC (Network Interface Card) drivers are up to date from the manufacturer, and•Check your cables are plugged in tight, if you have some spare ones try another cable, or swap them around.

          If possible, use RG-6 cable instead of RG-59 because RG-59 is lossy.


          got feedback?

          by redxii See Profile
          last modified: 2011-02-27 18:10:47


          1.5 Software

          (back)Remove IE/OE branding:

          1. Go to the IE or Windows Update site and download IE6, (OE6 is included). Re-install over the top of your existing browser. Follow MS's prompts...it is clean and neat.
          2. Load the regedit program (from the start menu click run.......type in regedit) and use the Find feature. Do a search through all keys for these two words; "provided by". There are several instances for both IE6 an OE6. When you find these instances, edit them with your preference. For example my browser reads like this: Microsoft Internet Explorer 6.0 provided by Littell's, Inc. "Since 1922"..You'll note that I've edited or included the browser version # in this string. This was simply to remind me which version I am running currently. For example my e-mail reads like this: Outlook Express 6.0 provided by Littell's, Inc. "Since 1922".......There are even more personalization tricks that you can do, such as: Editing and pointing your search bar button to the search engine you like best. Example: My browser search button, when clicked, goes directly to "Dogpile".

          You can also simply copy and paste this into the Run dialog:
          rundll32.exe iedkcs32.dll,Clear


          got feedback?

          by redxii See Profile
          last modified: 2011-02-27 18:11:05

          (back)
          1. Start News by clicking Go, then News
          2. Next, click News, then click Options from the menubar
          3. Next, Click the Server Tab
              -In the Name Field type: your name
          -In the Organization field type: your organization
          -In the E-Mail address field type: your e-mail address
          -In the Reply address field type: your e-mail address
          4. Next, click Properties
          5. In the News Server Name field type: news.wideopenwest.com
          Do NOT check the option This server requires me to logon
          6. Next, click the Connection Tab
          7. Check the option I use a LAN connection
          8. Click Apply to keep your settings

          reference


          got feedback?

          by redxii See Profile
          last modified: 2011-02-27 18:11:23

          (back)PC

          Windows Me/95/98/2000/NT 4.0 minimum
          CPU - Pentium (133MHz or higher) or equivalent
          Memory/System RAM - 64MB
          Free Disk Space - 150MB
          CD-ROM drive
          Available PCI or ISA Slot. If no slot is available, then a USB port must be present.

          MAC

          Operating system 8.5
          CPU - 120MHz or greater.
          Memory/System RAM - 32MB
          Free Disk Space - 50MB
          CD-ROM drive
          Must be equipped with either a USB or Ethernet port.

          got feedback?
          im getting high latency problems 2 all servers over the US what can i do? Josh Terry-

          2009-06-05 01:27:47


          by redxii See Profile
          last modified: 2011-02-27 18:11:34


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