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9. Miscellaneous

Neither 2Wire nor your ISP will provide technical support for bridge mode. The first thing they will have you do is remove it from bridge mode should you contact them for help.

Placing a 2Wire unit into bridge mode disables all routing functions (PPPoE, NAT, DHCP, etc.) Bridge Mode = Disabled Routing

When in Bridge mode, you must do your PPPoE authentication (if required by your ISP) either with hardware (another router) or in software (XP's built in Mini-port WAN or another software program), otherwise you will not establish a connection.

Before clicking submit on the configure services page READ ALL THE WARNINGS on that page so you are aware of how to get back in to the 2Wire after you have disabled routing!

Prior to firmware version 3.7 -
Go to »homeportal/management
• Click on Configure Services
• Uncheck Enable Routing
• Click Submit

If using firmware version 3.7 or higher you will need to Disable PVC Search and manually enter appropriate PVC info e.g. VPI 0 and VCI 35.

Go to »homeportal/management

  • Click on Configure Under Broadband link
  • Select "Disable PVC Search"
  • Set VPI to 0 and VCI to 35 (depends on service provider may be 8/35, 5/32, etc).
  • Connection Type should say Direct IP
  • Click Submit
  • Click on Configure Services
  • Uncheck Enable Routing
  • Click Submit




To remove from bridge mode
Statically assign default IP scheme to your client computer so it can talk to the 2Wire:
  • (older 2Wires/firmware) IP 172.16.1.5 subnet 255.255.0.0 dgw 172.16.0.1
  • (newer 2Wires/firmware) IP 192.168.1.5 subnet 255.255.255.0 dgw 192.168.1.254
    (You did read the warnings on the Configure Services page right?)

    Go to »homeportal/management
  • Click on Configure Services
  • Select Enable Routing
  • Click Submit

    Or

    at »homeportal/management
  • Click on Resets
  • Click on Reset to Factory State
  • Click Continue
  • Go to »homeportal/setup to reconfigure homeportal.


  • Feedback received on this FAQ entry:
    • f your 2Wire is not listing a computer with a static IP address, or you would like the 2Wire to act as a bridged router, the 2Wire offer the technicians pages to change advanced settings: h t t p://{router ip}//tech/configuration.html This will bring you into the advanced configuration for the 2Wire. If you have a server with a static IP, and the 2Wire does not have it listed, it will not forward network/internet traffic to that computer. You can reset your local area network’s computer list. This will force the 2Wire to start rebuilding the list again and re-detect your server. This this problem become common, consider placing the 2Wire into bridge mode and using your own router. This will require a static IP. Shawn Zernik http://www.internetworkconsulting.net

      2011-09-13 14:11:09 (szernik See Profile)

    • or factory rest by holding reset button on gateway for 30-seconds, and homeportal/setup to reconfigure

      2009-01-21 10:57:05 (Forge See Profile)

    by KeysCapt See Profile
    last modified: 2008-08-30 21:01:25


    If your 2Wire is functioning as the DHCP server, and has assigned your computer an IP address (and the LAN network light has gone green on the 2Wire) then you should be able to find the 2Wires address by looking at the Default Gateway address given to your computer. On Windows XP, you can see this quickly from a Cmd window by typing in IPCONFIG /all and look for the listing under Default Gateway. Try putting that IP address into your browser to access the 2Wire.

    If your 2Wire is not doing DHCP (IE: It may be in bridge mode) and your computer cant figure out the 2Wires IP address (or the LAN Network light is not green) you will need to download and install a packet capture utility such as Ethereal (www.ethereal.com) and look for network traffic from the 2Wire.

    Download and install Wireshark and then hook the 2Wire up via an ethernet cable directly to your computer. Start the packet capture on ethereal and let it run for a minute or 2.
    Stop the capture and look for ARP messages in the form of:

    ARP Who has zzz.zzz.zzz.zzz? Tell xxx.xxx.xxx.xxx

    The xxx.xxx.xxx.xxx should be the IP address of the 2Wire. Say for example you see:

    ARP Who has 192.168.2.111? Tell 192.168.2.254

    This is the 2Wire at 192.168.2.254 looking to communicate with another machine (that likely does not exist, but thats ok.) Write that IP address down so you can try it in the browser in a moment.

    Now you need to statically assign your computer to be in the same subnet as the 2Wire. That is you need to set your machines IP address to be like 192.168.2.5 (the .5 is just an arbitrary IP address) and a subnet mask of 255.255.255.0 That should allow the computer to talk to the 2Wire. Enter 192.168.2.254 into the browser address bar and see if the user interface comes up.

    If it does not, in some circumstances you may need to try a netmask of 255.255.0.0 on your computer and then try 192.168.2.254 in the browser again.

    Once you have the user interface up and running you can reconfigure your 2Wire to what you need, either by adjusting things or doing a factory reset and starting over.

    -Riss_Centaur


    Feedback received on this FAQ entry:
    • Thanks. I was starting to think I bricked my router. This like will help with setting up the IP address: http://www.howtogeek.com/howto/19249/how-to-assign-a-static-ip-address-in-xp-vista-or-windows-7/ I looked hard for this info on Google & this page was the only thing close to what I was looking for which was exactly what I needed.

      2012-02-26 08:41:06

    • from matthewm92@aol.com im using a my2wire101 router for a wireless internet connection for a nintendo wii, but the connection will not work without a security code. how d i find this code to make the router work?

      2009-01-23 22:51:14

    • 192.168.1.254 is mine

      2008-01-29 02:22:36

    by Riss_Centaur See Profile
    last modified: 2007-07-20 21:25:33

    Basically you wire both lines to one jack. Put the "DSL" on the yel/blk contacts and the "phone" on the red/grn. The 2Wire will auto sense the DSL and put the HPNA on the inner pair.

    This will create a locked network whereby the splitter serves 2 purposes.
    1. It will block the DSL from "seeing" any telecom equipment except for the modem
    2. Keep the HPNA signal from progressing out into the Telco cable.




    ------------------------------------
    This info and diagram taken from posts by ADSLGuy

    by KeysCapt See Profile
    last modified: 2002-12-20 11:10:51

    I want to share my DSL connection. I've read that I can share my connection by connecting a router to my DSL modem, but the 2Wire 1000S manual says that I can only connect a hub or a switch to the 1000S. I've also read that a hub and switch can't share a single IP address but a router can. What should I do?

    Connect the 2Wire Modem to a hub or a switch. The 2Wire Modem IS a router and is configured by default to be a DHCP server, which means that it will assign private LAN-side IPs to computers setup to ask for them (DHCP clients). Windows computers are by default setup for DHCP. Connect your computers to the hub or switch and reboot. The computer should pickup its IP from the router and be able to surf. You can designate specific IPs on specific computers on the LAN side if needed. If all you are doing is surfing/email/etc.. you don't need to specify your IPs.

    ---
    From a post by hokerick

    by KeysCapt See Profile
    last modified: 2003-07-16 11:49:52

    To access the internet via a PDA connected to a 2Wire Modem, you may need to allocate a specific IP address to your PDA.

    See this thread for additional information.

    by KeysCapt See Profile
    last modified: 2003-07-16 11:58:15

    Through the use of the HPNA link, a second 2Wire can sometimes be used as a secondary wireless access point and ethernet/USB hub. This allows for extending the wireless signal to other areas and provides extra hardwire connections away from the primary 2Wire. These details were provided by xDSLMan See Profile.

    How to use two homeportals or use a homeportal to extend wireless range (for wireless models only).

    On the second homeportal (the one to act as the extender):

    Go to »gateway.2wire.net/management
    Click on Configure under Local Network
    Change the IP scheme to one other than is on the homeportal that has routing enabled. (This keeps this homeportal from interfearing with the IP addresses of the first.)
    Save your change.
    Release and Renew IP on your computer so you can continue to communicate with the secondary homeportal on its new IP scheme.

    Go to »gateway.2wire.net
    Click on Home Network
    Click on Wireless Networks
    Set wireless configuration, SSID and WEP Encryption key, to same as first homeportal.
    Change the channel to 11 or 1 for minimum overlap with first homeportal.
    Save your changes.

    If using a second DSL model (1000/1800 series sw/hw/hg)
    Go to »gateway.2wire.net/management
    Click on Configure under Broadband Link
    At Line Search change the Line Search to Line 2 (or pair that DSL is not on)
    Hit Submit.

    Go to »gateway.2wire.net/management
    Click on Configure Services
    Uncheck Enable Routing
    Hit Submit

    Connect this second homeportal, the one with routing disabled, to the phone line that the first homeportal is connected to and power.

    This second homeportal should be able to connect its LAN segment via HPNA through the phone line to the first homeportal and begin to rebroadcast all network traffic through its wireless section. If you are closer to the primary homeportal you will pick it up on its wireless channel. If you are closer to the second you will pick it up on its other wireless channel.


    Feedback received on this FAQ entry:
    • If i use this configuration, can i use both homeportals for connecting a PC to internet using the ethernet ports?

      2011-12-02 12:40:15

    by Riss_Centaur See Profile
    last modified: 2005-06-22 08:09:54

    This information quoted directly from the www.2wire.com site:

    Question
    What if I forget my password?

    Answer
    When you set up your system password, you can enter a password hint. A hint is a word, phrase, or question that can remind you what the system password is. On the password entry page, there is a "I forgot my password" link. When you click this link, another page opens up which shows you your hint and allows you to enter your password.

    While your hint should be descriptive enough to help you remember your password, it should be something that is only meaningful to you. For example, your hint might be "Name of first pet" (Password: Spot123). However, your hint should not be "My last name" if your password is "Smith" as it would be easy for someone to figure out your password from the hint.

    If after your hint is shown to you, you still can't remember your password, there is a "I still can't remember my password" link that you can click to take you to a page to obtain a temporary password. To obtain a temporary password, you must call the support telephone number on the screen and provide the special code number that is generated by your HomePortal. The support representative will use this special code number to generate a temporary password. Once you have entered the temporary password, you can then change your password and enter an appropriate hint.


    Feedback received on this FAQ entry:
    • Don't see the number to contact your company

      2015-06-22 14:20:51

    • If you call tech support, ask for Level 2 Tech. If they try to give you anything other than Level 2 Tech, dont budge. Level 2 Tech is easier to understand, and they generally do a better job.

      2015-02-01 18:14:58

    • i change once my password and i try to change again but it said wrong password i remember both the old one and new one how can i log in?

      2014-04-15 11:43:14

    • for AT&T router, try using the WEP key.

      2013-09-30 19:59:40

    • It's usually ON the 2WIRE box. Says wi-FI password.

      2013-09-01 08:30:21

    • ATT wants to CHARGE me to reset password on THEIR leased router!!! Key on box doesn't work (I did a router reset). It's a 2WIRE, Inc. router. Anybody.

      2013-04-05 15:02:54

    • Numbers between the brackets like the person said before me worked like a charm I located mine under the s/n # there was a barcode separating the password number in the the brackets from the s/n # if that help big ups to the person who originally stated the tip

      2012-08-22 12:53:01

    • I have AT&T Router that came with UVerse. I have no bracketed number under the bar code. In fact, I have two barcodes. The router has a numerical password but my new printer says I need a "passphrase." What do I do now?

      2012-05-16 16:43:38

    • Thank you so much and may Father Yehweh which is the true God bless and be with you and yours, you saved me so many problems. If I can ever help let me know, Regards

      2012-04-14 23:36:25

    • I agree....thanks to the person that told us the password was the number in brackets under the barcode. I would still be looking!

      2012-04-05 03:02:14

    • i forgot my pass word

      2012-03-09 15:55:45

    • Another thanks goes out to [CODE IN BRACKETS] the mystery hero !

      2012-03-09 00:01:53

    • I must say I have made many phone calls and talked to hundreds (so it seems) of people and 3 months later I found this site and wala I am back on my home wifi with my nook color. THANK YOU THANK YOU THANK YOU

      2012-01-22 08:13:10

    • i am confused, have had my router for 2 years through AT&T Uverse service. The 2Wire Router has a bar code but no number under it in parenthesis. Have been trying to enter password so I can configure my ipod with no success. When Uverse was installed the tech did all this stuff but I do not recall ever setting up a password - is this something that would normally have been done by a tech?

      2011-12-28 22:33:00

    • MANY MANY BLESSINGS & MUCH THANKS TO PERSON WHO STATED..”CODE IN BRACKETS.” I am 60 years old, JUST got iPhone, my 90 yr.old mother (who lives with me) just took dirty dishes out of dishwasher & put them away in cabinets, and I was literally ripping my eyeballs out - you saved my sanity! Thanks so much!

      2011-12-27 10:50:57

    • THANK YOU, THANK YOU, THANK YOU, THE PERSON WHO INDICATED THE PASSWORD WAS IN BRACKETS UNDER THE BAR CODE, SAVED ME WORKING IT OUT THE REST OF THE NIGHT- ENTERING EVERY OTHER NUMBER I ASSOCIATED WITH THE !@x%# NETWORK. I AM BLISSFUL.

      2011-12-21 19:00:48

    • Contacted SBC home networking..because I'm using a 2wire 1000w version they no longer have reset capabilities because I have an old modem they want me to buy a brand new one. I'be been with them since 2000 and they still don't offer their fastest speed in my area. This is my hint to move on to another company

      2011-11-06 15:25:03

    • yes, ditto to the person who pointed out the WEP is in the brackets on the 2WIRE casing - thanks!

      2011-04-27 00:50:23

    • will it work for a ipad and all the networks are 2wire086 and 2wire182..?

      2011-01-03 18:14:07

    • how do i even set up my router password?

      2011-01-03 01:29:03

    • Thank you to the person who said it is under the bar code in brackets!

      2010-12-26 22:44:30

    • I had the same problem. The password my internet provider gave me would not work. I did find the password on the modem itself. It is the number below the SN # and barcode which is in brackets. Enter numbers only.

      2010-12-03 01:45:03

    • Mine is on the bottom of the router right under what looks like a bar code, and it's in brackets.

      2010-11-06 17:45:38

    • what if you dont know yo to 2wire.and your mom got it for u and u wont internet

      2010-06-22 20:54:56

    • I think it on the label on the side of your router.

      2010-04-26 17:10:20

    • It will ask for the temporary password if you have tried typing the wrong password 3 times . but if it is asking for your system password after you click the link that says " I still can't remember my password " . that is the numbers enclosed in parenthesis below the sn(serial number) number . . . .

      2010-04-02 21:10:24

    • i have my 2wire set up and when i go to connect on my laptop it needs a password. i entered what i thought i put it as and it isnt it. is there a way i can reset my password?

      2009-12-28 20:10:57

    • All you got to do is press the reset button for like 5 seconds ant it will go to factory defaults... from there all you got to do is reconfigure the password... hope it helps man

      2009-07-26 00:56:55

    • MY PASS WORD i KNOW MY HINT BUT IT DON'T WORK

      2009-02-15 11:11:25

    • i want wireless

      2008-12-03 00:51:03

    • Been on the phone for 3 hours tonight. SBC won't provide temp password for 2wire modem even though they are the ones listed as contact number for tech support.Says it's because they are no longer my ISP. Send me back to Earthlink who, in turn, try to give me a temp email password......soooo, I try to explain I need to get a 2wire modem reset password....give them the 20 digit code and they still have no clue what I need.....transfers me back to SBC......same song second verse.....they won't help and ask me if I have considered calling 2wire? Yes----that's who transferred my call to SBC. Is there any way out of the mess?

      2008-09-10 02:05:28

    • mine says please call NONE at NONE and to get the temp. password.... there no numbers or anything. does this mean i'm screwed?

      2008-05-21 02:40:47

    by Riss_Centaur See Profile
    last modified: 2005-08-08 21:27:53

    The WEP key needs a $ placed before it in the airport wireless setup of your Mac/Powerbook to tell it it is a Hexadecimal key.
    See this thread: »WEP key not working


    Feedback received on this FAQ entry:
    • Thank you! There were 5 million confusing tips that did not work!

      2011-11-29 20:36:15

    by Riss_Centaur See Profile
    last modified: 2005-09-07 10:39:00

    From this thread /forum/remark,14481897 by n4mwd See Profile

    I was getting these pings on all networked computers which originated from the 2wire homeportal. I contacted 2wire support and after much arm twisting they responded with:

    "Regarding the actual cause of this issue, I have more information as well. First off, it was not a DOS attack or any malicious activity, this was intended behavior. The firmware release that you had originally put on the HomePortal (3.5.24) was designed to work in conjunction with the HomePortal monitoring software. This software created a web server on the computer and had /media/status.html file which stored connection information about the computer the software was running on. The HomePortal grabbed this file, pulled the information out of it, and updated its information with what it had. I have confirmed that this behavior does NOT exist in 3.7.x firmware."

    by Riss_Centaur See Profile
    last modified: 2005-10-02 08:45:44

    From a message by xDSLMan:

    For firmware versions 3.1.0 to 3.5.x (with the exception of 3.5.15)-

    172.16.0.1 (netmask 255.255.0.0)
    with 172.16.1.1 to 172.16.1.32 reserved for static and 172.16.1.33 and up for dhcp.

    other selectable ranges:

    10.0.0.1 (netmask 255.255.0.0 ) as ip on the gateway
    10.0.1.1 and 10.0.1.32 for static and 10.0.1.33 and up for dhcp.

    192.168.0.1 (netmask 255.255.0.0) for the gateway
    192.168.1.1 to 192.168.1.32 for static and 192.168.1.33 on up for dhcp.

    This changed in firmware versions 3.7.x to-

    192.168.1.254 (netmask 255.255.255.0) as gateway's default ip/subnet.
    192.168.1.1 to 192.168.1.63 available for static and 192.168.1.64 on up as dhcp range.

    The other two possibilities 10.x and 172.16.x remained unchanged.

    by Riss_Centaur See Profile
    last modified: 2005-11-23 10:17:22

    From Fakapico:
    What you want to do is clear out the device list. The easiest way to do that is this:


      Open the management and diagnostic webpage on the Homeportal. Http://gateway.2wire.net/management

      On the left menu you'll see the "Troubleshooting" section, and under that you will find the option Resets

      Your very first option there says Clear Local network, click on the clear button and you're done.

    You might find if you look at the device list after this that one or more of your current computers either don't show up or have the name "Unknown"... When they renew their IP addresses that will resolve automatically.

    Hope that helps,
    Piko


    Feedback received on this FAQ entry:
    • does not work

      2016-07-22 14:06:18

    • Be careful! This will also delete all static IP assignments and firewall assignments.

      2011-07-14 11:05:59

    • Clicking the Clear Local network button also clears any and all previously saved firewall rules associated with local devices in the list. So, you may want to record what those rules are before performing the reset, since you'll have to program them back in for any computers that are acting as servers.

      2007-12-03 02:41:46

    by Riss_Centaur See Profile
    last modified: 2006-08-16 11:23:41