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All FAQs » Telus FAQ » 1.0 General

FAQ RevisionsEditors: nil See Profile, joshb See Profile, Liontaur See Profile, Mordy See Profile, state See Profile
Last modified on 2009-11-19 23:46:27
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1.0 General

·What are the bandwidth caps?
·What are the current terms of service?
·Can I get Telus highspeed Internet Access?
·What packages / speeds are there?
·How can I contact TELUS?
·Can I share my Telus ADSL Connection with my neighbours.
·Does Telus offer a Digital phone service instead of just plain POTS (VOIP)
·Does Telus thottle internet connections
·Can I leave a review of Telus on Dslreports
·I want Telus TV and 6.0 or higher internet?
·I have an account on Telus' old order processing system but want Sat TV and the

What are the bandwidth caps? (#10282)
The official bandwidth caps for Telus Internet packages are:

Consumer:

TELUS High Speed Lite:
10 GB/month.

TELUS High Speed:
30 GB/month.

TELUS High speed extreme

60 GB/month

TELUS high Speed Turbo

100 GB/month

Business:

Velocity Office 3.0:
70 GB/month.

Velocity Server 3.0:
80 GB/month.

Velocity Server 4.0:
100 GB/month.

Telus has instituted a pay for bandwidth policy for usage over the monthly cap. Pricing is as follows:

High speed light $5 per an extra gig

High speed $2.00 per an extra gig

High speed enhanced $2.00 per an extra gig

High speed extreme $2.00 per an extra gig.

High speed Turbo $2.00 per an extra gig.

Whether or not Telus is going to actually charge for the overage is yet to be seen. Although it is known (actual letter posted) they are actively sending out letters if you hit over 200 gigs a month.

Check the Telus forum for the latest news.

feedback form

by Liontaur See Profile edited by joshb See Profile
last modified: 2009-07-31 04:37:00

What are the current terms of service? (#10286)
The terms of service for using Telus high speed Internet Service can be found here

The Terms of service of using Telus TV can be found here here

For Telus mobility terms of service here

feedback form

by Liontaur See Profile edited by joshb See Profile
last modified: 2009-07-31 04:41:40

Can I get Telus highspeed Internet Access? (#10287)
There are a couple of ways to find out:

1. Call 310-8324 or 310-2255.

2. Try the online wizard

If you are interested in getting Telus TV

1) call 310-MYTV

2) Try the Online wizard

feedback form

by Liontaur See Profile edited by joshb See Profile
last modified: 2008-11-14 03:34:50

What packages / speeds are there? (#11198)
For residential customers:

TELUS high speed Lite Internet - up to 256 Kbps. Depending on line conditions port DMT2 or ADSL2(+)
TELUS high speed Internet service - 1.5 Mbps to 6 Mbps Down. Depending on line conditions . port DMT2 or ADSL2(+)
Telus High Speed Turbo 10 Mbps to 15 Mbps down and up to 1 Mbps upload. Depending on line conditions ADSL 2 ports only

For TV service information :

Telus TV port ADSL2(+) or DMT2
Please note for Customers with TV and internet on the same line. Telus will not offer an internet connection greater than 3 megs at this time.

Please note that Telus is now offering TV service via Satellite.

For business customers:

TELUS high speed Office - up to 3.0 Mbps down and 1.0 Mbps up. port DMT2 or ADSL2(+)
TELUS high speed Server - up to 3.0 Mbps down and 1.0 Mbps up. port DMT2 or ADSL2(+)
TELUS high speed Server Elite - up to 4.0 Mbps down and 1.0 Mbps up. port DMT2 or ADSL2(+)

feedback form

by Liontaur See Profile edited by joshb See Profile
last modified: 2009-07-31 04:46:04

How can I contact TELUS? (#11345)
customer.relations@telus.com / customer.relations@telus.net
contact page

You can also Phone them at 310-2255

feedback form

by TELUS See Profile edited by joshb See Profile
last modified: 2007-09-16 16:35:43

Can I share my Telus ADSL Connection with my neighbours. (#12329)
Sadly, not according to the AUP. However, Telus has almost no way of detecting if you are sharing your ADSL connection, so do it at your own risk.

feedback form

by vanDSLuser See Profile edited by Liontaur See Profile
last modified: 2005-04-05 02:49:38

Does Telus offer a Digital phone service instead of just plain POTS (VOIP) (#15559)
Yes Telus does offer a VOIP service you can check it out here

feedback form

by joshb See Profile
last modified: 2007-09-16 16:20:04

Does Telus thottle internet connections (#15865)
At this time Telus does not throttle any traffic over standard ADSL plans. IE lite speed, 1.5 3.0 and 6.0 connections If you have Telus TV service than different rules apply due do certain factors needed to maintain quality of service.

feedback form

by joshb See Profile

Can I leave a review of Telus on Dslreports (#16141)
If you would like to share your thoughts about your services with Telus, we would be more than happy to have you write a review

feedback form

by joshb See Profile

I want Telus TV and 6.0 or higher internet? (#16360)
If you want Telus TV and 6.0 or higher service with your internet. You will need to get the SAT TV service.

feedback form

by joshb See Profile

I have an account on Telus' old order processing system but want Sat TV and the (#16361)
Yes it is do-able.

Here is a post from JammerMan79 See Profile concerning the process of how it is done.

JammerMan79 See Profile

To answer... it depends on the rep. I would provide it as it's still the same account at the same location... If a customer still had their phone/internet account on the older legacy order processing system but wanted to have sat tv, we'd have to create a new account in the new system for that portion of their service (2 bills). We've been informed that they still qualify for the bundle discount in that scenario..



as per this thread »Telus T.V And Telus 6MB Internet?

(please note that Telus is currently migrating all accounts to the newer system.)

feedback form

by joshb See Profile
last modified: 2009-08-26 12:30:36


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