Forum rules are subject to change, but as of February 2007 these are the forum guidelines for posting in the TekSavvy forum. Most of these points are summarized from this post by fatness :

•This forum is for the discussion of problems, solutions and questions related to TekSavvy Solutions Inc.
•The Site Rules on Posting apply here.
•If you have a question about a moderator action in the forum, please ask by Instant Message (IM) in a civil manner and we'll answer you as time allows.
•This is a support forum, It is not a complaint box or an advertising center.
•Please contribute what you can, without using the forum to continually promote or bash the service.
•Please try to stay on topic within a thread. There is a New Topic button for other topics at the top right of the forum.
•Please participate in forum maintenance by using the Hey Mods link if you believe a post violates the site/forum posting rules. If it's just an opinion or a member that irks you, please ignore it or them. Life is full of such things.

The following members are authorized on behalf of TekSavvy Solutions Inc. to provide "official" technical support in this forum. For your own protection, you should not provide personal information to anyone that isn't listed here:

R0CKY (CEO/Owner)
TSI Marc (CTO/Owner)
TSI ERIC (General Manager Process/Policies)
TSI Cache (General Manager Operations)
TSI Steve (Wholesale/Resale Rep)
TSI Joe (Network Architect)
TSI Gabe (Network Admin)
TSI Chris (CSR Manager)
TSI Scott (Assistant Tech Support Manager)
TSI James (CSR)
TSI Nick (Tech Support Manager)
TSI Andre (Phone Specialist)
TSI Dave (Tech Support)
TSI Mike (Assistant Tech Support Manager)
TSI Rick (Bell Escalations)
TSI David (Tech Support)
TSI Jason (Tech Support)
TSI Jorge (Tech Support)
TSI Martin (Tech Support)
TSI Shawn (Tech Support)
TSI PhilR (Tech Support)
TSI Joel (Tech Support)
TSI Ben (Tech Support)
TSI Larry (Tech Support)
TSI SteveO (Tech Support)
TSI Dan (Tech Support)

teksavvy (General)

If you're an employee and would like to post here on behalf of TekSavvy Solutions, please contact R0CKY .

PS - if you require French Support, please communicate with the following staff members:

R0CKY (CEO/Owner)
TSI Marc (CTO/Owner)
TSI Gabe (Network Admin)
TSI Chris (CSR Manager)
TSI ERIC (General Manager Process/Policies)
TSI Cache (General Manager Operations)
TSI Andre (Wholesale/Resale Rep)
TSI Scott (Assistant Tech Support Manager)
TSI David (Tech Support)
TSI Jorge (Tech Support)
TSI Martin (Tech Support)
TSI Joel (Tech Support)
TSI Dominic (Tech Support)
TSI Dan (Tech Support)

CONTACT NUMBERS:

Main/Sales: 877-779-1575
Tech Support (NEW): 877-357-2889
French Sales/Tech: 800-368-6909

Office Hours:
- Technical Support: 24/7
- Accounting: Mon-Fri (8AM until 5PM)
- Logistics: Mon-Fri (8AM until 5PM)

Office Numbers:
• Main/Sales: 877-779-1575
• Tech Support (NEW): 877-357-2889
• French Sales/Tech: 800-368-6909
• Local to Chatham: 519-360-1575
• Fax: 519-360-1716

URL:
- www.teksavvy.com

Address Information:
- TekSavvy Solutions Inc.
- 330 Richmond Street, Suite 205
- Chatham, ON, N7M 1P7

Tech Support Email: support@teksavvy.com
Sales/Customer Service: sales@teksavvy.com
Accounting/Accounts Receivable: accounting@teksavvy.com
Abuse Reporting: abuse@teksavvy.com

Hey Gang,

Many of you have been bugging to get to meet some of the team, so here it is!

It's a segment about the company that is to air in the New Year....

»teksavvy.com/player

Regards,

Rocky

TekSavvy was created in January 1998 and started as a development/hosting firm. We added DSL to our service base in 2001 in response to the ups and downs to the project world. We currently wholesale for Bell, Telus, Aliant and a variety of other Telco industry providers. The company is a privately owned entity...

Our goal is to eventually be nationwide and allow everyone in Canada to experience enjoyable Internet Access!

NO - All ISPs dealing directly with Bell Nexxia/Carrier Services have their own network infrastructure (ie: transit, routers, etc...)

YES - All ISPs using Bell DSLAMs must go through Bell's copper and authentication cloud in order to provide DSL. You can get a circuit to be "patched-over" but it still has to authenticate through bell for DSL.

YES - All ISPs must pay for dry copper services. The pricing is based on band rates A to G and is mandated by the CRTC.

Here's how Band Rates are determined:

Band A:
- Company's downtown core serving areas:
* Toronto (Adelaide, Asquith, Simcoe, Eglington)
* Montreal (Belmont, Ontario, Atwater, St-Dominique)
* Ottawa (O'Connor)

Band B:
- Generally exchanges with >250,000 NAS

Band C:
- Generally exchanges with 10,000 to 250,000 NAS

Band D:
- Generally exchanges with 8,000 to 10,000 NAS
* and exchanges with 1,500 to 8,000 NAS but average loop length is less than 4KMs

Band E:
- band with 4KMs

Band G:
- remote band (no year round road access/or remote of a company's serving territory).

NO - Bell is only obligated to a Service Level Objective (SLO) to the ISPs (not an SLA)

NO - TekSavvy can not control the connections speeds (ie: if bell gives TSI a 5Meg Service, TSI pays a 5Meg rate regardless of the profiled speed (so even if you get a 1Meg speed TekSavvy pays 5Meg price to Bell).

NO - ISPs can not control the connections speeds at lesser costs (ie: if bell gives TSI 5Meg, TSI can't shape to 1Meg and charge 1/3 less... TSI pays 5Meg rate regardless to Bell. If an TSI requests a profile change to lower the speed in order to stabilize a connection, the original rates per original speed apply.

YES - Sympatico/Bell can solicit 3rd party ISP clients after a 90 day waiting period (Bell has an internal policy of communicating with all the households in Ontario and Quebec 4 times per year! - Might even be Canada wide).

DOUBT IT– Bell gets the lion’s share of a DSL account! Currently an ISP can expect to pay Bell on average between $21 and $24 per account per month for 5Meg service. This excludes bandwidth, hardware, network, HR, software, etc…., So, accounts are required to make ends meet on approximately $30/month. Unless Bell drops the rates this will likely be as low as it gets.

Network Access Service

Service Level Agreement - Generally represents a type of guarantee and compensation program for downtime.

Service Level Objective - Generally represents an formal plan of effort but without guarantees.

TekSavvy Solutions Inc.

Multiprotocol Label Switching

Multilink Point-to-Point Protocol

Singlelink Point-to-Point Protocol

YES - ISPs require accurate Circuit information on 3rd party telephone providers in order to provide DSL service over the Bell copper. Often the information between Bell and others (ie: Sprint/AllStream/etc...) are inaccurate.

5+ DAYS – The ISP places the order into the Bell Nexxia portal and a minimum 5 ‘business’ days can be expected to wait. ISPs must wait at least 5 business days before opening ‘any’ tech support related tickets on new orders.

We go through a company called UsenetServer.com

Here are the restrictions set in place:
1- no static IP
-limited to text groups only
-limited to 3 concurrent connections
-limited to 1Mbps
-no specific cap on download or upload
-access to post

2- with static IP
-full access to both text and bins
-limited to 3 concurrent connections
-limited to 1Mbps
-no specific cap on download or upload
-access to post

Here they are! (tx tilhasBB/TSI Steve!)

601/75KB/sec = 6016/800kbit sync profile
601/48KB/sec = 6016/512kbit sync profile
502/75KB/sec = 5056/800kbit sync profile
502/48KB/sec = 5056/512kbit sync profile
410/75KB/sec = 4032/800kbit sync profile
410/48KB/sec = 4032/512kbit sync profile
350/75KB/sec = 3488/800kbit sync profile (rarely used now)
298/75KB/sec = 3008/800kbit sync profile
298/48KB/sec = 3008/512kbit sync profile
240/60KB/sec = 2496/640kbit sync profile
165/75KB/sec = 1728/800kbit sync profile
165/60KB/sec = 1728/640kbit sync profile
165/35KB/sec = 1728/384kbit sync profile
105/60KB/sec = 1184/640kbit sync profile
105/35KB/sec = 1184/384kbit sync profile
105/12KB/sec = 1184/160kbit sync profile
60/14KB/sec = 672/160kbit sync profile
48/48KB/sec = 512/512kbit sync profile
25/25KB/sec = 288/288kbit sync profile
14/14KB/sec = 160/160kbit sync profile
11/11KB/sec = 128/128kbit sync profile
14/8KB/sec = 160/96kbit sync profile
5/5KB/sec = 64/64kbit sync profile

If from Bell Sympatico:
- Cancel from Bell and get a cancellation number (make sure to give yourself at least 7 business days before cancelling as it takes 5 business days to activate on our side).
- Provide cancellation number in your order with us and make the activation date the same date as the bell cancellation date. To do otherwise might cause problems with Bell as Sympatico has the root account to the routers and they may disconnect you if your are connected elsewhere ahead of the Bell disconnect date.

If from third party ISP:
- Cancel from the ISP and give yourself at least 7 business days out as it takes 5 business days to transfer to us.
- In this case you can have your activation date overlap, so get our date to happen as soon as possible so that if there are problems that they can be resolved before the other ISP's disconnect date.

Note: In either of these two case, once you receive your login you can just switch it and start using your network ahead of time... Allowing you to pre-configure all of your settings before the physical transfer.

If from Cable (or anything else):
- Pretty simple... order whenever, just make sure the two services overlap so that you can switch with as little interruption as possible.

Available Dialup/Dial-in numbers:

»www.teksavvy.com/en/Dialup_Numbe···=7&mID=3

Here's the updated version as per discussed... »Solution for Bandwidth/Unlimited... and better Premium too!

****************************************************
****************************************************

ON/QC/AB/BC: Premium Service...
When: Effective NOW!

Monthly Rate: $29.95/month (5Meg Pckg)
Capped Amount: 200GB (formerly 100GB)
Bulk (must Pre-pay): $10/100GB
Overage Fees/no-bulk: $0.25/GB (that's right... not a typo)

****************************************************

ON/QC: Unlimited Service...
When: Effective Jan 1st, 2008

Monthly Rate: $39.95/month (6Meg Pckg)

****************************************************
****************************************************

Note: Prices based on a maximum 5-6Meg speed profiles and will be adapted for higher speeds when they arrive.

Ontario/Quebec - VPI/VCI=0.35

AB/BC - VPI/VCI=0.33

Bell's CondoTV service is usually provided via VDSL service while Teksavvy only provides ADSL service. CondoTV can also be provided through DTH (dish on the roof) which means your internet service is stricly ADSL. Teksavvy cannot provide service through VDSL.

To determine the type of your CondoTV service

1) Go to »www.connectyourspace.com
2) Input your postal code.
3) Choose your building.
4) When the results page is shown, in the bottom left of the page look for INTERNAL USE.
4a) If the page shows VDSL this means that your service is provided through VDSL on copper lines. Follow the instructions below for switching from VDSL to ADSL.
4b) If the page shows DTH stacked you DO NOT have VDSL based service and can follow the normal procedure for switching from Bell ADSL to Teksavvy. See this FAQ »TekSavvy FAQ »Transfering to TekSavvy from another ISP

Switching from VDSL to ADSL service

You have two options to move to ADSL Service

Option A: Cancel CondoTV entirely for TV/internet service and sign up for Teksavvy. This will involve downtime since it will require your line to be re-wired. You will have to cancel your CondoTV service and wait for the cancellation to take effect before ordering Teksavvy. This is because VDSL and ADSL cannot co-exist on a copper line at the same time.
Option B: Keep CondoTV for TV Service, cancel internet service and order a dry loop from Teksavvy. This will involve ordering dry loop service (additional copper line with no voice service) and paying extra for the line (dry loop band rate) but this will allow you to receive ADSL service and keep your VDSL service for TV.

General notes about VDSL vs ADSL

- VDSL is typically provided inside the building so distance is not a factor, however ADSL will be provided from the nearest central office so distance may become a factor and may affect the quality of your speed.
- ADSL DOES NOT provide TV service so you will either need to follow Option B if you wish to keep the TV service provided through CondoTV or subscribe to Cable TV.
- You may be eligible for higher speeds in the future with the deployment of ADSL2+ whereas VDSL is limited by Bell to 4 or 5 megabits per second.

Call 1-700-555-4141 and listen for the message.


If the message says "Your long distance company is Bell Canada" then Bell Canada is your long distance provider.
If the message says "Your long distance supplier is your Bell Network provided by Bell" then your long distance provider is TekSavvy.

We have currently had the best success with the following Thomson products:

SpeedTouch 516
- Standard Single port modem
- Has DHCP capabilities with basic router functions

SpeedTouch 546
- 4 port modem
- Has DHCP capabilities with basic router functions

SpeedTouch 585
- 4 port modem
- Wireless Capabilities
- Has DHCP capabilities with basic router functions

Originally posted here »Re: Speedtouch 516 settings for Teksavvy?

With screenshots
Routed mode: »www.teksavvy.com/en/speedtouchse···=7&mID=2
Bridged mode: »www.teksavvy.com/en/speedtouchse···=7&mID=2

Ontario/Quebec - VPI/VCI=0.35
AB/BC - VPI/VCI=0.33

Connect the modem directly to the PC to configure it.

If you want to connect to the Internet directly through the modem then configure the modem for routing mode. If you want to use a router to connect to the Internet then configure the modem for bridge mode.

Routing mode:
open: »192.168.1.254
click Speedtouch
Click Setup
"Welcome to the easy..." - Next
Routed PPP - Next
Enter select VPI/VCI, PPPoE - Next
Enter username/pass - Next
Skip Admin - Next
Start Config

Bridge Mode:
Connect direct for config then:
open: »192.168.1.254
click Speedtouch
Click Setup
"Welcome to the easy..." - Next
Bridge - Next
Enter select VPI/VCI - Next
Disable DHCP - Next
Skip Admin - Next
Start Config

Only if needed (ie: if you must connect through your system), here's the link:

»teksavvy.com/en/tools.asp?ID=7&mID=3 (English)

»teksavvy.com/fr/tools.asp?ID=7&mID=3  (French)

• DSL availability: »DSL FAQ »DSL Availability & Troubleshooting
• My DSL line is too slow! »DSL FAQ »I think my DSL is too slow!
• Discussion on Filters: »DSL FAQ »Filters?
• Noise Margin: »DSL FAQ »Noise Margin?
• Fastpath/Interleave: »Verizon Online DSL FAQ »Fastpath and Interleaving
• Upstream Signal: »DSL FAQ »Upstream Signal to Noise Ratio
• Checking stats/synch/speeds: »AT&T Southeast Forum FAQ »How to check modem stats, synch rates & speeds from test jack at the NID.
• Look for CO in area: »www.telcodata.us/telcodata/telco
• Tweaking your SpeedTouch: »SpeedTouch 516 Tweaking :)
• What's that site running: »news.netcraft.com
• Good speed test area: »speedtest.teksavvy.com

• CRTC daily News Releases: »www.crtc.gc.ca/eng/whatsnew.htm
• Bell 2007 Tariffs: »www.crtc.gc.ca/8740/eng/2007/b2.htm#6972A
• Bell 2006 Tariffs: »www.crtc.gc.ca/8740/eng/2006/b2.htm#6972A
• Bell 2005 Tariffs: »www.crtc.gc.ca/8740/eng/2005/b2.htm#6972A

There are a few options....

ST 516 DMT: www.2cent.de/dmt/v7/dmt.zip
How to: »kitz.co.uk/routers/DMTv7.htm

Also...

»dmt.mhilfe.de

Do a search for your modem manufacturer....

Thank you to both Guspaz and powersavvy for their contributions!

»fixppp.org/tsi.php

»network.weatherserver.net/

»download.orbmu2k.de/download.php?id=26

»/r0/download/1···IBWC.ini

Here's a small script made in mIRC that will download your usage stats and insert them into mIRC's title bar.

- Download the TSIBWC.ini file and put it into your main mIRC directory.

- Open mIRC and type "/load -rs TSIBWC.ini"

- You should now see a dialog box that asks if you want to run the initialization commands, click Yes.

- Enter your TekSavvy login into the next box that appears (xxx@teksavvy.com/@dslinternet.ca/@pppoe.ca)

- Another box will appear asking if you're from the west or east. Click Yes if you're in the west, no if you're in the east.

The script will now obtain your bandwidth usage and insert it into mIRC's title bar. You should see "[D: X] [U: X] [H: X] [T: X] [E: X]" in the title bar (top left). The letters represent Download, Upload, Hours online, Total usage, and Estimated usage for the month. The X's are whatever your current stats would be.

The script is set to update every hour. However, since TekSavvy's usage page only updates every 6 hours, the only part of this script that updates hourly would be the estimated usage, while the other parts will only update every 6 hours.

You can use this widget to check your Teksavvy current bandwidth usage. Download the attached file and expand the zip file. Double click teksavvy_new.widget to install the widget in the Dashboard. When installed, click the little i icon in the bottom right corner of the widget and fill in your teksavvy login. Click done and you will now have your current stats at the click of the button.

teksavvy_new0301.zip 148,043 bytes

CapSavvy_2_1_2.zip 69,424 bytes

This small program will automatically fetch your TekSavvy bandwidth usage information, and show your current usage in a small icon in the system tray (next to the clock).


This application requires Microsoft`s .NET 2.0 framework or newer, which can be downloaded here. Users of Windows Vista are not required to install the framework, as Windows Vista has .NET 3.0 built-in.


Simply download the attached ZIP file, extract the EXE inside of it, and run it. You should see a small icon in your system tray that says "TEK CAP" or "ERR ERR". Double-click it and enter your TekSavvy username (example@teksavvy.com, example@pppoe.ca, example@dslinternet.ca, etc.)


The program will automatically update and display your current usage. By default, the top number in the icon is your current usage for the month, and the bottom number is your estimated usage for the month.

48+hrs – Bell has a 48hr SLO waiting period before ISP staff can escalate. From there a 12ish hour period can be expected before further escalations, and so on and so forth...

NO - Clients 'can not' call Bell Nexxia/Carrier Services as the TekSavvy is the client in this case, not the end user (therefore information provided to an end user will not be accurate/consistent... TekSavvy/Nexxia database isn't the same as Bell Canada/Sympatico nor is the phone number to discuss problems).

ADVISORY - NETWORK MAINTENANCE – Please do not reply - AVIS - ENTRETIENS APPORTÉS AU RÉSEAU - Veuillez ne pas répondre à ce message

ADVISORY - NETWORK MAINTENANCE
AVIS - ENTRETIEN APPORTÉ AU RÉSEAU

Circuit:
TEKSAVVY SOLUTIONS INC 05LOXX800438-042BLCA-PAA

Window
Fenêtre d'entretien
- 2008-01-13 00:01 to 06:00

Impact - 20 minutes

Work Description
Description du travail
- PASSPORT 8600 UPGRADE TO 4.1.1

******************************************************************************************
******************************************************************************************

ADVISORY - NETWORK MAINTENANCE – Please do not reply - AVIS - ENTRETIENS APPORTÉS AU RÉSEAU - Veuillez ne pas répondre à ce message

ADVISORY - NETWORK MAINTENANCE
AVIS - ENTRETIEN APPORTÉ AU RÉSEAU

Circuit: TEKSAVVY SOLUTIONS INC 05LOXX800438-041BLCA-PAA

Window
Fenêtre d'entretien
- 2008-01-09 00:01 to 06:00

Impact - 20 minutes

Work Description
Description du travail
- PASSPORT 8600 UPGRADE TO 4.1.1

New Speed Test Tool and reason for it existing....

Hi all,

We've now added the speedtest tool to our network (»speedtest.teksavvy.com).... What this means is we're going to be using this as a troubleshooting tool going forward and this will also allow you to have an idea of where the problems may lie.

Testing stages should go as follows:

1 - Run 3 tests on TekSavvy, and copy and paste them into a single thread.

TekSavvy Speed Test: (»speedtest.teksavvy.com)

2 - Run 3 tests with either Cogeco "or" Mountain Cable and paste the results in the same thread as the TekSavvy results.

Cogeco Speed Test: (»speedtest.cogeco.net)
Mountain Cable Speed Test: (»www.mountaincable.net/index.php?···,0,0,1,0)

From there, make us aware of your testing so that we can then narrow where the possible problems may exist.

What the results tell us:

BAD TEKSAVVY AND GOOD COGECO/MOUNTAIN:
Won't happen as, if it's bad to TekSavvy, it will always be bad to Cogeco/Mountain...

BAD TEKSAVVY RESULT AND BAD COGECO/MOUNTAIN:
It will tell us the connection from your home to us is not healthy.

GOOD TEKSAVVY RESULT AND BAD COGECO/MOUNTAIN:
In this happens it gives us an idea that the connection from your home to us is decent but that the connection going out to the web is having issues of some sort.

GOOD TEKSAVVY AND GOOD COGECO/MOUNTAIN:

Tells us your connection is decent right through both sides...